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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING9 H8 S) {& k  e+ d2 ?) W+ I
  FOR& L8 s1 g/ ~4 N9 {: L8 y$ D* k; ]
OPERATIONS MANAGER - VENUES & PROGRAMMING
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- x4 f- Z# N" t: k0 \2 o6 K. _REPORTING RELATIONSHIPS1 q3 l' j# F2 `0 T# y
The Operations Manager - Venues and Programming will operate with a  
8 b' \7 o, D" y7 P. l/ \" c3 Tdirect line reporting relationship to the SU´s Manager of Programming  9 x1 M3 q( P9 l" j" S' s
and Venues.6 S; q& i% k2 h* j2 \7 E# z

7 D) B% D! G: n! V$ D$ DROLES AND RESPONSIBILITIES% [! ~0 m  ^& P! k% H
The duties of the Operations Manager - SU Venues are diverse and  8 y  _; l* E# [+ {' r8 X/ P
extensive, and are targeted at the all round smooth operation and  
- w. G1 H% m+ Y' V9 @6 l2 _' Y/ Cfinancial and operational success of the Horowitz Theatre as well as  
  W9 Q; w* a' `1 x: Kthe logistical organization and smooth rental of the additional  " }6 y6 N6 X6 m7 H/ l
venues within the realm of the Students´ Union.  In the light of that  
5 G0 f* N# `' P: T2 e3 _breadth and complexity, it is not possible to fully define or  
* p- F$ J6 b+ @& P; U. vdescribe all roles and responsibilities in a document of this kind.   
9 g) y, `8 x; a% U1 UHowever, the main roles and responsibilities of the Operations  : r% ^7 f, b+ v: e5 p" P! B0 S# o7 x
Manager are as follows:9 S3 \) w% a$ B0 A. t

# O0 i% p( [( u* Z1.        Space Roles and Responsibilities
( c" K- @* V- D+ Y" z3 }8 j% d
3 {; k( t/ U- ~' u3 `3 {& Sa.   To ensure, at all times, that the venues listed below meet the  . [+ \0 |! z: P- F& a2 Y# O
appropriate standards, requirements and needs, and contributes in a  ! L2 g; D/ R9 v+ k5 L. B
positive way to the smooth operation and success of the individual  
2 Q. A4 A; ^, }. F% h1 ?renter.
* A+ {% R; c' j( T·     Myer Horowitz Theatre/ Y; z0 u* k7 S; x8 H0 Q
·     Dinwoodie Lounge
/ X. ^( a2 k- }6 a; H·     SUB Stage
+ g0 u; e; o( Z- v" E* w
6 `, |: b) s  fb.   This includes, but is not limited to, the following:8 J; X6 K6 N4 b. s
·     To plan the capital and supply expenditures to meet the  & m3 B- U, ^; a' @- d9 c' }
production and facility requirements.! |  R# g) e! ?  a' t* J
·     To ensure the day-to-day compliance of the venues with existing  
$ G% T+ d$ I: q* X/ Xsafety regulations and building policies.
$ ]/ Q4 U! U! e; GTo ensure that the maximum potential of renters is met.0 {$ s  `  n5 C7 u

8 G& x( B9 F% R2 e! T( {/ O' t2.        Marketing and Promotion
. Z# r0 }) I9 x0 c/ ?- W
2 A8 `( ^" R; K+ z8 z. b' j4 s. Ma.   To develop and implement a marketing plan for the venues that  
1 H8 G/ q3 Z* s  ^% w2 A) Hfocuses upon advertising and promoting the venue to faculty,  
, e) h1 w. P+ cstudents, and internal and external clients on an on-going basis.  
9 L3 u7 i( n  C6 B; D/ _! ZThis strategy will include implementing and/or delegating the following:
8 Q8 j' |9 N" p1 G·     To develop and maintain promotional materials, the Horowitz  
% u, x' H! @- dTheatre and SU Venues home page, newspaper and other advertising; to  
/ ?- S8 z/ c# f; Ftake advantage of other internal and external advertising  
! R2 O" B5 v0 h: i" ?4 V, \3 L, {opportunities; and to develop press releases and other promotional  
  v5 X2 b5 L) Aliterature on an ongoing basis.7 N1 ~% D; x1 @) f& l7 N
·     To coordinate tours of the venues for potential renters.
# [* W% n& G" l  T% l* S·     To promote upcoming events in the Horowitz Theatre through the  " u7 v5 `' s& g( V* @, h9 ^
use of the Horowitz Theatre Home Page and the SU Events Calendar.
( A9 t% h; w7 C) M·     To develop new external clients for the venues.
2 ]" }( x& ~9 F- m' u& A' q; A
6 W3 x( ~! c  E' W" v* J6 B  S, R1 @! ~
3.        Staff and Supervisory Roles and Responsibilities
, T4 ]. a5 ]0 ^4 `7 e* I- \* a& |2 r8 r
a.   To ensure, at all times, that the venues are adequately and cost-
5 h( L1 ~3 e+ H# Beffectively staffed, and that the staff utilized by or within the  
7 Z6 C3 s# A4 }  Vvenues meet the appropriate standards, requirements and needs, and  
/ G9 a! O) Y. h, Vcontribute in a positive way to the smooth operation and success of  
* t/ ~2 M  P& tthe renter´s events. This includes, but is not necessarily limited  * F, t+ l9 }' K6 ?% b
to, the following:
$ G* j9 I0 _- I) i( P1 y·     To be responsible, under the direction of the Manager of Venues  # {) C6 J& _0 U9 C) c# Z: ]
and Programming, for all staff issues including hiring, disciplining,  
0 m) p4 p; [' |! x  kevaluating and terminating, as necessary.
8 e3 |" u3 q$ \. ]3 y! ~; M2 Q To ensure that the Horowitz Theatre is adequately supervised at  : c% n' D4 _  ~  K1 O7 r: Y+ d
all times, this includes the development and implementation of such  $ M2 \2 z/ g) `- C* I. D
schedules and rosters as may be necessary to ensure the effective and  
& ]: ^& n  s( E. u4 Fcost-effective supervision of the venues at all times during which it  6 g; A# s; V5 o! b% y7 ^
is in operation or needs to be in operation.
9 V! w: G+ A& i) V·     To work with the Technical Director, when necessary, to ensure  
0 s4 y" Y7 H. }- m2 Pthat an adequate and appropriate level of part-time staff exists to  
/ ]* V! u, k" n' v/ Ufacilitate the smooth operation of the venues and to ensure all  
/ }& r) G. f5 [, Wrenters needs are met." C) E( \" k4 [( i9 e! f6 q
·     To work with the Technical Director to ensure that the skills  
7 Q4 K! X3 N$ l( b1 I; aand attitudes of all subordinate staff are appropriate in light of  9 B* N9 B8 M1 \; W8 t
the roles they must perform. This includes providing adequate and  
1 J' a% h6 L3 B. y1 Y' K# Z& \$ h5 Q! Ceffective training (and re-training) in all applicable and  & s9 q/ N% q, R6 B
appropriate areas, and ensuring that the Policy and Procedures manual  
  x! S& ^7 U5 y) n1 E4 uis kep up-to-date at all times.
( y: E% K: y! S$ J4 z·     To ensure all staff are trained in and committed to providing  6 C: f) _3 _/ m) g' `/ ^: g
excellent customer service to all renters.
; ^& y2 M/ U4 S% \& L- Q8 o·     To work with the Technical Director to arrange staff  
' m% p5 N2 S1 b+ X; G0 z4 ?5 o. Wscheduling.  To handle payroll related matters, under the guidance  
8 Q1 X$ s5 ]5 l. Iand direction of the Manager of Venues and Programming, concerning    c8 u3 O7 i4 a; O4 K# x9 i2 l" w9 E
the staff of the venues.
" N$ G) Z! Y* g8 o9 b/ ^% m/ a·     Working with the Manager of Facilities and Operations to ensure  
5 t- z. g1 b; w  y% _0 Athe appropriate setup/tear down of each venue.5 {. m4 |" ]8 r0 w. G
·     Working with the Manager of Programming and Venues to ensure  3 C$ ]3 K7 t+ F3 T! {' L
that additional requests such as licensed receptions are arranged.* d$ J* A+ Q; k. ?
2 \. ]6 H/ x1 [7 H4 l
- ~6 S' ]4 S5 I% P2 h! {& ^7 p
4.          Overall Financial Performance" a( N: d8 E+ f; E' B. W
' C. ~' f3 _$ i+ m- \7 o$ Z
a. To ensure, at all times, that the Financial and Administrative  1 P7 C0 R% @4 M* R: I% ~
systems and processes utilized by or within the venues meet the  $ {- H) }9 Z" p$ S4 x: `# B5 H
appropriate standards, requirements and needs, and contribute in a  2 `/ S6 [: b' \
positive way to the smooth operation and success of the venues. This  
/ E% D0 \& \, B: C" xincludes, but is not necessarily limited to, the following:; h- G' {1 y& i  X2 j- l3 N
To provide input and expertise in the formulation of appropriate  
- [: `8 h; x" r: \; Hoperating budgets covering the venues to the SU´s Manager of  7 R( j/ E5 P0 p$ i8 ^( K- U% j* `
Programming and Venues and to discuss and refine those budgets  
; @; o' d9 J4 F/ WManager of Programming and Venues, and Manager of Finance &  / H0 g% i. x9 B6 w; _2 J
Administration prior to their submission for final approval.* T$ ]( t5 y0 t+ y6 R0 G. ~8 n1 N
·  To manage the venues in a manner which adequately and effectively  
, F6 `0 `- m0 g1 T! {/ Greflects the budgets approved for the venues and/or which reflects    s$ [* I! M1 \) Z2 c
the best interests of the venues and the Students´ Union.
# Z' c/ g1 b6 r·  To function as the key player in the submission of financial and  
7 b' O0 c; f1 S5 hadministrative documentation covering the venues to be used in the  
- U0 v$ o- e2 q, E* f8 Ycompilation of monthly and annual financial statements, and such  
$ x/ K; `/ z- P- n$ [other reports as may be necessary.
, q* ?* L# J( k% G, \! L1 G; U: }3 l·  To discuss those financial statements and other reports, together  
! _4 q+ ]) |1 |  r# K+ {, J1 dwith all financial and administrative procedures, with the SU´s  
) A& |! x: X, p1 O7 w0 w$ _Manager of Programming and Venues and Manager of Finance &  
  l6 F+ `& A4 C! x' M( rAdministration with a view to determining and implementing action  2 T) }0 y. S& O" _) z& f/ L0 j
aimed at improving the financial and/or functional effectiveness of  
1 F( J' @, u) I% f" ?: w# Mthe Horowitz Theatre.
+ n; \5 P: `$ e" e·  To ensure the existence of adequate, effective and accurate job  $ I) g7 x4 r3 H* @
costing systems to be used in connection with the determination and  
% L% z" k. R1 m' Vsetting of appropriate prices for rental and staffing rates for  ! s1 n9 y2 z+ |
events held in the Horowitz Theatre.$ k0 o  h( P; ~0 F1 c0 S  p+ t" p
·  To develop accurate documentation to be used in connection with  
9 g" J- D5 y+ s& B. @9 K+ Mthe billing clients, and to forward such documentation in a timely  5 l3 [% a9 y; {/ b: E1 u2 |
manner to the Accounting Department.
. p" n/ }5 f' V·  To recognize, address and handle all matters relating to financial  9 t/ e1 j% e4 z. [3 h
and administrative procedures and systems in a manner which reflects  
# Q$ k' e+ {& n* ^/ hthe requirements of the SU´s Manager of Programming and Venues and  ; R, K6 B. ^3 w8 h
Manager of Finance and Administration, and in a manner which  6 r/ _$ s! K) r& R# e, o
contributes positively to the smooth operation and success of the  6 E* a3 U: Y1 |% h# P
venues.
0 y6 U' N8 p: D
( @+ F: B0 w* d$ h5.          Overall Roles and Responsibilities
6 h7 t/ p- N# Y7 Va.   To ensure, at all times, that the systems and processes used in  ) ]/ t1 d4 z+ E" s
renting the venues meet the appropriate standards, requirements and  , j+ _9 t* U& |* i$ a6 L, a
needs, and contribute to the smooth operation and success of the  
$ B6 {1 V" F2 }6 Svenues. This includes, but is not limited to, the following:1 v+ Q' k& v/ F9 p( h* C8 c4 r/ B
0 [" O) K3 b. ^* ]8 Q0 |: x  t
·  To recognize, develop and set in place such rental procedures as  
, q. f/ r  ^" O  q% qmay be necessary to ensure the smooth operation of the venues, this  
+ @+ r1 B, b" x7 ]is to include but not necessarily be limited to systems and processes    ~$ w$ n# G2 h5 Q- f' x
in the areas of contracts, inventory management, contract evaluation,  # k& G! z# i0 H4 f
pricing, costing, equipment usage, rental/contract invoicing,  6 Y% ?. T7 P9 c$ j! r, b1 w0 E- ]# W
together with such other systems and procedures as may be necessary  . _# i+ L: B2 P9 L! k$ u
to ensure the smooth, secure, efficient, cost-effective and  2 V! t, ^( n) v+ Y& h. D
functionally-effective operation of the Horowitz Theatre.
, x1 C' _3 G  ]! A3 b& y·  To recognize, develop and set in place such operational procedures  ( m8 A1 y$ S; f6 J; D$ k9 d- k
as may be necessary to ensure the smooth, efficient and cost- - Y  M/ p  Z6 ?7 I' A  p
effective operation of the venues.) `# p: b0 l3 V6 v+ \
·  To negotiate rental lease agreements (contracts) relating to  
0 p# K" F) j0 a, J; }4 f6 Mdates, rates, staff and miscellaneous charges.
( }7 \" f% G. n, \7 `  u  N·  To ensure that adequate inventory is available at all times and  
! F* g/ W# M/ w! P0 M0 k3 ~" _! Xthat such inventory is stored and issued in effective and secure ways.
" J) _1 N, V& {; Y7 u( }1 c·  To consult with renters as to facility issues in producing their  
2 V5 f3 [$ O+ o# g" g3 G6 |) s; xparticular event in the venues.
: |' |% y8 I7 b$ [' B! ]- _8 v2 D·  To provide the venues on-site staff with such documentation and  
/ a& s0 H" m. R- a1 d4 j& A# jsupporting information as it may need to effectively fulfill the  7 f8 Q$ v+ }1 V( @" |  H2 |
roles they are to perform to ensure the success of the renter´s event." p( i& A" u( v* s" T( D+ P$ F
·  To produce quotes in respect to staffing costs for a particular  
, G* E: F0 ]7 F- U$ e4 Drental with consultation with the Technical Director.4 V2 z( v; h4 r- K* E; V+ j
·  To ensure that all queries raised with the venues whether from the  
# K# B" F; a7 d% {# j8 G1 C' O! R7 \4 aSU or renters, are promptly and effectively handled and adequately  
. M  N% Q" G) u/ y+ e; H0 m6 f/ Fanswered, and to ensure that such action as may be necessary in  
, j9 T8 R/ M4 c1 O$ yfollow-up to such queries is taken in a timely manner.) u8 b- J% }# R6 r& @* w
To ensure that the venues and its capabilities are adequately,  
9 Z, z; P. K! i% p; {3 o. c  leffectively and cost-effectively advertised and promoted, and that  / M0 j# |% y! G% o9 g
the cost of such endeavors does not exceed the budgetary provision    N6 ^) T. ?$ [# B3 C1 D6 B# o' ?
made for them unless prior approval is given by the Manager of  
) R) Z$ {. t7 Z& Z4 lProgramming and Venues.
3 l) z# }) Q3 K  ]# g  z·  To act as an informed and knowledgeable resource in the case of  " H' x6 p& ]) i) p% o
significant challenges and/or problems surrounding the tasks of  
3 n7 d1 x0 A3 W0 Vmarketing, administration, operations, and any such other matters as  2 w. a2 o2 }( f$ J! w
may provide such challenges and/or problems., m' m& O; q  U. f8 K
·  To attend such meetings as may be required to support the smooth  
+ G6 Y; |* g. g6 H: xoperation of the venues or the Students´ Union as a whole.
! ~$ p1 z7 }4 H2 I; _: x( j·  To perform other job-related duties as may be required by the  
( `: M" _8 R7 g$ R; c+ ZManager of Programming and Venues in order to ensure the smooth and  1 \: \0 k& ^" S/ i4 h/ M+ h
secure operation of the venues.  `7 y: {9 ]+ G8 T4 ^
·  To recognize, address and handle all matters relating to overall  - k4 M7 e2 u  |; S5 z! q# N" b
operations in a manner which reflects the requirements of the SU´s  
# a5 |# E3 Y5 S# y9 I4 SManager of Programming and Venues, and Manager of Finance and  
- c* C8 e8 I; u) ]Administration, and in a manner which contributes positively to the  3 Y' f/ ]: o9 D
smooth operation and success of the Horowitz Theatre.& [) c2 I" E  E. Z0 B
" x# O  c$ v2 n1 E
QUALIFICATIONS:' D; }7 X9 W6 I1 j+ r, Y
1)             Minimum two years related post secondary education, or  3 i% K% Q+ z- G, \
an acceptable combination of education and experience.
- R$ \! x7 m& b8 H& Z' n2)             Supervisory experience.8 ]6 D" f( n/ V; q5 E: T% Z5 j
3)             Ability to create new initiatives with little or no  0 H0 q4 P. y+ Q' b
supervision.$ L, A0 j4 p. T9 ]: u1 Y
4)             High level of creativity
! i2 M! T3 d! Z4 {' v5)             Knowledge of budgeting and staffing procedures.+ u: _5 p. B" ~( \7 q
6)             Excellent organizational and communication skills and  2 ~1 ~- a2 q; a5 P$ B1 ^: m3 g
strong writing skills.' q# ~. @( `. A% L
7)             Dynamic individual with experience in large group and  
$ c# Y1 I( F* h8 `8 @' i, uone-on-one promotion.2 J' L) W. t) _, U2 T6 Y: S0 O; {
             Ability to work with students, staff, University  
2 C* k) r3 ?* d; }7 X6 A9 Sfaculty and administration with a dedication to providing excellent  4 F& s3 A4 `! n" [
customer service.3 \5 _9 b& J! |+ m, i  L2 G6 n$ v( G0 k
Union exempt position
9 w; V. U( a0 Y. g7 x; j5 O. ~July 6 20078 l, O, q& v& |; R/ C5 ^" X+ A

' X$ |' D. u# v: C" V% f% H' XPlease state salary expectations9 g' H' K* R9 X! F6 C
  t) x* y. f1 l7 k9 e" ~6 F
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  8 n  K! b2 d. G9 ?& z
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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