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JOB POSTING9 H8 S) {& k e+ d2 ?) W+ I
FOR& L8 s1 g/ ~4 N9 {: L8 y$ D* k; ]
OPERATIONS MANAGER - VENUES & PROGRAMMING
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- x4 f- Z# N" t: k0 \2 o6 K. _REPORTING RELATIONSHIPS1 q3 l' j# F2 `0 T# y
The Operations Manager - Venues and Programming will operate with a
8 b' \7 o, D" y7 P. l/ \" c3 Tdirect line reporting relationship to the SU´s Manager of Programming 9 x1 M3 q( P9 l" j" S' s
and Venues.6 S; q& i% k2 h* j2 \7 E# z
7 D) B% D! G: n! V$ D$ DROLES AND RESPONSIBILITIES% [! ~0 m ^& P! k% H
The duties of the Operations Manager - SU Venues are diverse and 8 y _; l* E# [+ {' r8 X/ P
extensive, and are targeted at the all round smooth operation and
- w. G1 H% m+ Y' V9 @6 l2 _' Y/ Cfinancial and operational success of the Horowitz Theatre as well as
W9 Q; w* a' `1 x: Kthe logistical organization and smooth rental of the additional " }6 y6 N6 X6 m7 H/ l
venues within the realm of the Students´ Union. In the light of that
5 G0 f* N# `' P: T2 e3 _breadth and complexity, it is not possible to fully define or
* p- F$ J6 b+ @& P; U. vdescribe all roles and responsibilities in a document of this kind.
9 g) y, `8 x; a% U1 UHowever, the main roles and responsibilities of the Operations : r% ^7 f, b+ v: e5 p" P! B0 S# o7 x
Manager are as follows:9 S3 \) w% a$ B0 A. t
# O0 i% p( [( u* Z1. Space Roles and Responsibilities
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3 {; k( t/ U- ~' u3 `3 {& Sa. To ensure, at all times, that the venues listed below meet the . [+ \0 |! z: P- F& a2 Y# O
appropriate standards, requirements and needs, and contributes in a ! L2 g; D/ R9 v+ k5 L. B
positive way to the smooth operation and success of the individual
2 Q. A4 A; ^, }. F% h1 ?renter.
* A+ {% R; c' j( T· Myer Horowitz Theatre/ Y; z0 u* k7 S; x8 H0 Q
· Dinwoodie Lounge
/ X. ^( a2 k- }6 a; H· SUB Stage
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6 `, |: b) s fb. This includes, but is not limited to, the following:8 J; X6 K6 N4 b. s
· To plan the capital and supply expenditures to meet the & m3 B- U, ^; a' @- d9 c' }
production and facility requirements.! | R# g) e! ? a' t* J
· To ensure the day-to-day compliance of the venues with existing
$ G% T+ d$ I: q* X/ Xsafety regulations and building policies.
$ ]/ Q4 U! U! e; GTo ensure that the maximum potential of renters is met.0 {$ s ` n5 C7 u
8 G& x( B9 F% R2 e! T( {/ O' t2. Marketing and Promotion
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2 A8 `( ^" R; K+ z8 z. b' j4 s. Ma. To develop and implement a marketing plan for the venues that
1 H8 G/ q3 Z* s ^% w2 A) Hfocuses upon advertising and promoting the venue to faculty,
, e) h1 w. P+ cstudents, and internal and external clients on an on-going basis.
9 L3 u7 i( n C6 B; D/ _! ZThis strategy will include implementing and/or delegating the following:
8 Q8 j' |9 N" p1 G· To develop and maintain promotional materials, the Horowitz
% u, x' H! @- dTheatre and SU Venues home page, newspaper and other advertising; to
/ ?- S8 z/ c# f; Ftake advantage of other internal and external advertising
! R2 O" B5 v0 h: i" ?4 V, \3 L, {opportunities; and to develop press releases and other promotional
v5 X2 b5 L) Aliterature on an ongoing basis.7 N1 ~% D; x1 @) f& l7 N
· To coordinate tours of the venues for potential renters.
# [* W% n& G" l T% l* S· To promote upcoming events in the Horowitz Theatre through the " u7 v5 `' s& g( V* @, h9 ^
use of the Horowitz Theatre Home Page and the SU Events Calendar.
( A9 t% h; w7 C) M· To develop new external clients for the venues.
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3. Staff and Supervisory Roles and Responsibilities
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a. To ensure, at all times, that the venues are adequately and cost-
5 h( L1 ~3 e+ H# Beffectively staffed, and that the staff utilized by or within the
7 Z6 C3 s# A4 } Vvenues meet the appropriate standards, requirements and needs, and
/ G9 a! O) Y. h, Vcontribute in a positive way to the smooth operation and success of
* t/ ~2 M P& tthe renter´s events. This includes, but is not necessarily limited * F, t+ l9 }' K6 ?% b
to, the following:
$ G* j9 I0 _- I) i( P1 y· To be responsible, under the direction of the Manager of Venues # {) C6 J& _0 U9 C) c# Z: ]
and Programming, for all staff issues including hiring, disciplining,
0 m) p4 p; [' |! x kevaluating and terminating, as necessary.
8 e3 |" u3 q$ \. ]3 y! ~; M2 Q To ensure that the Horowitz Theatre is adequately supervised at : c% n' D4 _ ~ K1 O7 r: Y+ d
all times, this includes the development and implementation of such $ M2 \2 z/ g) `- C* I. D
schedules and rosters as may be necessary to ensure the effective and
& ]: ^& n s( E. u4 Fcost-effective supervision of the venues at all times during which it 6 g; A# s; V5 o! b% y7 ^
is in operation or needs to be in operation.
9 V! w: G+ A& i) V· To work with the Technical Director, when necessary, to ensure
0 s4 y" Y7 H. }- m2 Pthat an adequate and appropriate level of part-time staff exists to
/ ]* V! u, k" n' v/ Ufacilitate the smooth operation of the venues and to ensure all
/ }& r) G. f5 [, Wrenters needs are met." C) E( \" k4 [( i9 e! f6 q
· To work with the Technical Director to ensure that the skills
7 Q4 K! X3 N$ l( b1 I; aand attitudes of all subordinate staff are appropriate in light of 9 B* N9 B8 M1 \; W8 t
the roles they must perform. This includes providing adequate and
1 J' a% h6 L3 B. y1 Y' K# Z& \$ h5 Q! Ceffective training (and re-training) in all applicable and & s9 q/ N% q, R6 B
appropriate areas, and ensuring that the Policy and Procedures manual
x! S& ^7 U5 y) n1 E4 uis kep up-to-date at all times.
( y: E% K: y! S$ J4 z· To ensure all staff are trained in and committed to providing 6 C: f) _3 _/ m) g' `/ ^: g
excellent customer service to all renters.
; ^& y2 M/ U4 S% \& L- Q8 o· To work with the Technical Director to arrange staff
' m% p5 N2 S1 b+ X; G0 z4 ?5 o. Wscheduling. To handle payroll related matters, under the guidance
8 Q1 X$ s5 ]5 l. Iand direction of the Manager of Venues and Programming, concerning c8 u3 O7 i4 a; O4 K# x9 i2 l" w9 E
the staff of the venues.
" N$ G) Z! Y* g8 o9 b/ ^% m/ a· Working with the Manager of Facilities and Operations to ensure
5 t- z. g1 b; w y% _0 Athe appropriate setup/tear down of each venue.5 {. m4 |" ]8 r0 w. G
· Working with the Manager of Programming and Venues to ensure 3 C$ ]3 K7 t+ F3 T! {' L
that additional requests such as licensed receptions are arranged.* d$ J* A+ Q; k. ?
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4. Overall Financial Performance" a( N: d8 E+ f; E' B. W
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a. To ensure, at all times, that the Financial and Administrative 1 P7 C0 R% @4 M* R: I% ~
systems and processes utilized by or within the venues meet the $ {- H) }9 Z" p$ S4 x: `# B5 H
appropriate standards, requirements and needs, and contribute in a 2 `/ S6 [: b' \
positive way to the smooth operation and success of the venues. This
/ E% D0 \& \, B: C" xincludes, but is not necessarily limited to, the following:; h- G' {1 y& i X2 j- l3 N
To provide input and expertise in the formulation of appropriate
- [: `8 h; x" r: \; Hoperating budgets covering the venues to the SU´s Manager of 7 R( j/ E5 P0 p$ i8 ^( K- U% j* `
Programming and Venues and to discuss and refine those budgets
; @; o' d9 J4 F/ WManager of Programming and Venues, and Manager of Finance & / H0 g% i. x9 B6 w; _2 J
Administration prior to their submission for final approval.* T$ ]( t5 y0 t+ y6 R0 G. ~8 n1 N
· To manage the venues in a manner which adequately and effectively
, F6 `0 `- m0 g1 T! {/ Greflects the budgets approved for the venues and/or which reflects s$ [* I! M1 \) Z2 c
the best interests of the venues and the Students´ Union.
# Z' c/ g1 b6 r· To function as the key player in the submission of financial and
7 b' O0 c; f1 S5 hadministrative documentation covering the venues to be used in the
- U0 v$ o- e2 q, E* f8 Ycompilation of monthly and annual financial statements, and such
$ x/ K; `/ z- P- n$ [other reports as may be necessary.
, q* ?* L# J( k% G, \! L1 G; U: }3 l· To discuss those financial statements and other reports, together
! _4 q+ ]) |1 | r# K+ {, J1 dwith all financial and administrative procedures, with the SU´s
) A& |! x: X, p1 O7 w0 w$ _Manager of Programming and Venues and Manager of Finance &
l6 F+ `& A4 C! x' M( rAdministration with a view to determining and implementing action 2 T) }0 y. S& O" _) z& f/ L0 j
aimed at improving the financial and/or functional effectiveness of
1 F( J' @, u) I% f" ?: w# Mthe Horowitz Theatre.
+ n; \5 P: `$ e" e· To ensure the existence of adequate, effective and accurate job $ I) g7 x4 r3 H* @
costing systems to be used in connection with the determination and
% L% z" k. R1 m' Vsetting of appropriate prices for rental and staffing rates for ! s1 n9 y2 z+ |
events held in the Horowitz Theatre.$ k0 o h( P; ~0 F1 c0 S p+ t" p
· To develop accurate documentation to be used in connection with
9 g" J- D5 y+ s& B. @9 K+ Mthe billing clients, and to forward such documentation in a timely 5 l3 [% a9 y; {/ b: E1 u2 |
manner to the Accounting Department.
. p" n/ }5 f' V· To recognize, address and handle all matters relating to financial 9 t/ e1 j% e4 z. [3 h
and administrative procedures and systems in a manner which reflects
# Q$ k' e+ {& n* ^/ hthe requirements of the SU´s Manager of Programming and Venues and ; R, K6 B. ^3 w8 h
Manager of Finance and Administration, and in a manner which 6 r/ _$ s! K) r& R# e, o
contributes positively to the smooth operation and success of the 6 E* a3 U: Y1 |% h# P
venues.
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( @+ F: B0 w* d$ h5. Overall Roles and Responsibilities
6 h7 t/ p- N# Y7 Va. To ensure, at all times, that the systems and processes used in ) ]/ t1 d4 z+ E" s
renting the venues meet the appropriate standards, requirements and , j+ _9 t* U& |* i$ a6 L, a
needs, and contribute to the smooth operation and success of the
$ B6 {1 V" F2 }6 Svenues. This includes, but is not limited to, the following:1 v+ Q' k& v/ F9 p( h* C8 c4 r/ B
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· To recognize, develop and set in place such rental procedures as
, q. f/ r ^" O q% qmay be necessary to ensure the smooth operation of the venues, this
+ @+ r1 B, b" x7 ]is to include but not necessarily be limited to systems and processes ~$ w$ n# G2 h5 Q- f' x
in the areas of contracts, inventory management, contract evaluation, # k& G! z# i0 H4 f
pricing, costing, equipment usage, rental/contract invoicing, 6 Y% ?. T7 P9 c$ j! r, b1 w0 E- ]# W
together with such other systems and procedures as may be necessary . _# i+ L: B2 P9 L! k$ u
to ensure the smooth, secure, efficient, cost-effective and 2 V! t, ^( n) v+ Y& h. D
functionally-effective operation of the Horowitz Theatre.
, x1 C' _3 G ]! A3 b& y· To recognize, develop and set in place such operational procedures ( m8 A1 y$ S; f6 J; D$ k9 d- k
as may be necessary to ensure the smooth, efficient and cost- - Y M/ p Z6 ?7 I' A p
effective operation of the venues.) `# p: b0 l3 V6 v+ \
· To negotiate rental lease agreements (contracts) relating to
0 p# K" F) j0 a, J; }4 f6 Mdates, rates, staff and miscellaneous charges.
( }7 \" f% G. n, \7 ` u N· To ensure that adequate inventory is available at all times and
! F* g/ W# M/ w! P0 M0 k3 ~" _! Xthat such inventory is stored and issued in effective and secure ways.
" J) _1 N, V& {; Y7 u( }1 c· To consult with renters as to facility issues in producing their
2 V5 f3 [$ O+ o# g" g3 G6 |) s; xparticular event in the venues.
: |' |% y8 I7 b$ [' B! ]- _8 v2 D· To provide the venues on-site staff with such documentation and
/ a& s0 H" m. R- a1 d4 j& A# jsupporting information as it may need to effectively fulfill the 7 f8 Q$ v+ }1 V( @" | H2 |
roles they are to perform to ensure the success of the renter´s event." p( i& A" u( v* s" T( D+ P$ F
· To produce quotes in respect to staffing costs for a particular
, G* E: F0 ]7 F- U$ e4 Drental with consultation with the Technical Director.4 V2 z( v; h4 r- K* E; V+ j
· To ensure that all queries raised with the venues whether from the
# K# B" F; a7 d% {# j8 G1 C' O! R7 \4 aSU or renters, are promptly and effectively handled and adequately
. M N% Q" G) u/ y+ e; H0 m6 f/ Fanswered, and to ensure that such action as may be necessary in
, j9 T8 R/ M4 c1 O$ yfollow-up to such queries is taken in a timely manner.) u8 b- J% }# R6 r& @* w
To ensure that the venues and its capabilities are adequately,
9 Z, z; P. K! i% p; {3 o. c leffectively and cost-effectively advertised and promoted, and that / M0 j# |% y! G% o9 g
the cost of such endeavors does not exceed the budgetary provision N6 ^) T. ?$ [# B3 C1 D6 B# o' ?
made for them unless prior approval is given by the Manager of
) R) Z$ {. t7 Z& Z4 lProgramming and Venues.
3 l) z# }) Q3 K ]# g z· To act as an informed and knowledgeable resource in the case of " H' x6 p& ]) i) p% o
significant challenges and/or problems surrounding the tasks of
3 n7 d1 x0 A3 W0 Vmarketing, administration, operations, and any such other matters as 2 w. a2 o2 }( f$ J! w
may provide such challenges and/or problems., m' m& O; q U. f8 K
· To attend such meetings as may be required to support the smooth
+ G6 Y; |* g. g6 H: xoperation of the venues or the Students´ Union as a whole.
! ~$ p1 z7 }4 H2 I; _: x( j· To perform other job-related duties as may be required by the
( `: M" _8 R7 g$ R; c+ ZManager of Programming and Venues in order to ensure the smooth and 1 \: \0 k& ^" S/ i4 h/ M+ h
secure operation of the venues. `7 y: {9 ]+ G8 T4 ^
· To recognize, address and handle all matters relating to overall - k4 M7 e2 u |; S5 z! q# N" b
operations in a manner which reflects the requirements of the SU´s
# a5 |# E3 Y5 S# y9 I4 SManager of Programming and Venues, and Manager of Finance and
- c* C8 e8 I; u) ]Administration, and in a manner which contributes positively to the 3 Y' f/ ]: o9 D
smooth operation and success of the Horowitz Theatre.& [) c2 I" E E. Z0 B
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QUALIFICATIONS:' D; }7 X9 W6 I1 j+ r, Y
1) Minimum two years related post secondary education, or 3 i% K% Q+ z- G, \
an acceptable combination of education and experience.
- R$ \! x7 m& b8 H& Z' n2) Supervisory experience.8 ]6 D" f( n/ V; q5 E: T% Z5 j
3) Ability to create new initiatives with little or no 0 H0 q4 P. y+ Q' b
supervision.$ L, A0 j4 p. T9 ]: u1 Y
4) High level of creativity
! i2 M! T3 d! Z4 {' v5) Knowledge of budgeting and staffing procedures.+ u: _5 p. B" ~( \7 q
6) Excellent organizational and communication skills and 2 ~1 ~- a2 q; a5 P$ B1 ^: m3 g
strong writing skills.' q# ~. @( `. A% L
7) Dynamic individual with experience in large group and
$ c# Y1 I( F* h8 `8 @' i, uone-on-one promotion.2 J' L) W. t) _, U2 T6 Y: S0 O; {
Ability to work with students, staff, University
2 C* k) r3 ?* d; }7 X6 A9 Sfaculty and administration with a dedication to providing excellent 4 F& s3 A4 `! n" [
customer service.3 \5 _9 b& J! |+ m, i L2 G6 n$ v( G0 k
Union exempt position
9 w; V. U( a0 Y. g7 x; j5 O. ~July 6 20078 l, O, q& v& |; R/ C5 ^" X+ A
' X$ |' D. u# v: C" V% f% H' XPlease state salary expectations9 g' H' K* R9 X! F6 C
t) x* y. f1 l7 k9 e" ~6 F
Please apply in writing to: Val Stewart, Personnel Manager, Box 600 8 n K! b2 d. G9 ?& z
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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