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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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# V+ ^! M0 k' {( nIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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& w: a" h9 v! n  [( sIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 r$ I, c. w! q9 S& n# A7 u3 t

( d7 i9 Y+ Q8 A9 T9 VISSUE THREE:UPS
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! d! O! h- b( h1 \, k% U( bTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.3 Z; y+ F0 L- {+ C$ l7 u/ @
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... b1 s( K/ g% \8 X; r7 K9 v! f- {

8 D& d: b) @4 b# B  @TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  j% {6 z/ f7 }! ~6 t7 N2 E
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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0 K+ `+ ]" F) A  J, a" g* d2 f0 W; |" uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 x& D0 e4 ?$ T. N& `' M& o- V4 [ISSUE FOUR:BMO1 F7 o0 p+ u+ L- K. k/ n. r
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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3 c4 L) M8 i# R$ R3 _I really learn so much NEW today...................
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  u7 ?' W& I5 n8 T" \/ N8 xHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
6 K6 h# J( m% G% s3 V0 S所有UPS的良好時間規定,在這邊都不管用。& W- L0 [; r; D; a# p* _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% B6 Z( y2 E9 K/ i. ]  a) e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
/ @1 ^1 w% ^: D4 d' @. y5 o也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 n4 q7 Y+ X8 t. V( o* `, J
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
0 `% E  ~' v% r9 }2 g9 P6 F後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' D+ @' u* n8 G有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
7 g- W% J8 n" s% [5 @8 _4 D0 U! A9 aDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, q5 i3 E; d6 p$ E! V) y8 l

4 h) `  U8 F5 L0 \9 u3 D最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
( W/ K, u2 F- F2 X; _1 J- W+ ^# `(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。0 C; T, v) q* U- N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; c5 v( k" f& Y

0 K5 c0 s7 O. J# Z9 |1 Q在那時候我瞭解到一件事情0 l- J. @0 e0 N( E- R
就是這邊的郵寄服務是一個nightmare
" X9 B* s; I3 R4 G, y, L1 M! h這件事情,應該大家都有經驗吧!4 I3 Y5 J1 G0 l/ j+ h
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- P& Z0 X8 m( I8 F不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 g1 c# ?. H0 ^0 ^) v4 I日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  Y; @8 ]7 K# l3 R) B& E& {
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
5 O8 |- c2 H  s: q' z3 `. Utake it easy  I- c( h# O! e
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& E: F1 h, a1 W" b
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了1 S  _& d0 i! l0 J8 C2 Z

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% O1 M# Z% |4 s$ l以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!! m% f2 G, \. y4 C7 J- n& `

0 J4 C/ J# u, X, c- Q& b# A搬场公司-成立最早的优质的上海搬场服务商- s8 |/ j) ^3 o3 t
服装批发-上海919服装批发基地
* D, f+ R5 [. V! H张力仪-专业生产张力仪. D2 O4 s) W; O& |/ c' _
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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" r8 W1 V5 b2 Q  K8 \" L( ~$ Q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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