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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 A- ], l) s1 T8 u

2 Z; P6 @; z6 q8 e$ Q5 ~$ \2 SIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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- ~+ _2 N% v3 M, ?2 h" r/ f8 dOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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9 y8 e% e0 v' o, `' D; Y1 \6 ZIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.3 @* Q: Y% `  q1 E' k
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.+ }2 A! F2 `; t9 h! F0 e8 O

6 b. b- V* x9 B9 r, X0 X( QISSUE THREE:UPS6 L, e7 v; L  ?. U# d

1 M. n0 z+ b: |/ uTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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/ D$ J! m( `; Y# @4 ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... l) N; a  R* g4 e  a7 r' R
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% Z! u) Q4 {) X9 V. f$ U

/ ^' Y, t* ]' G6 ]% W4 dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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. E! r" p7 v. P3 q4 Yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. z5 b  S( x. q7 z! L* p

% S( t5 F8 {) ~  y- q7 z) QISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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; F1 |, x0 H$ B1 Q7 H, u9 oI really learn so much NEW today...................
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. u  K3 _/ {7 ^* pHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
9 I/ [' T$ _  C: h; r所有UPS的良好時間規定,在這邊都不管用。0 i, Q  C7 [+ L4 W: h( N! T
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
( m  x* {% N0 I3 ~' @$ L剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 A, J0 _; h9 [0 Z* z7 l
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!0 h( \/ Q6 w- D2 Q" j+ L: X% T
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
; e; V! }% K3 G後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
- M! ~% W0 b3 i2 }/ S- L. f! {有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 f- ?( {0 X5 y( |2 Y, t& i" oDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!# X# E! u1 @* g7 i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' g; k3 h, r7 S. r) m( s5 B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?4 ?) ~% z. ]/ [" m

! S0 f7 s' F# i' \( N6 j, C: m; j在那時候我瞭解到一件事情+ ]- i. k. F; k$ [' t
就是這邊的郵寄服務是一個nightmare" d( Q( _  q/ k4 w$ U
這件事情,應該大家都有經驗吧!
' K0 `  N6 p7 D對我來說,這是在Ft. Mcmurray最不好的經驗了!
! x! G6 l- V2 J" O& z- `不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 @6 U, _; R  Y6 J# k" E
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ M2 G1 P3 x& X& ^) E
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
4 F  v4 n+ @, l" P* utake it easy
, I5 R" M- }- [) x$ Llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
- C9 F2 ?6 U5 b! b0 a0 c, jLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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. _6 y0 U1 U1 G) b8 K# s$ R想我们的敬爱想-我们的敬爱的敬礼!, V' y* q; l% |

8 b5 e8 J8 z5 N5 Y, \8 |搬场公司-成立最早的优质的上海搬场服务商( {. }, e! x- S3 w# t: s
服装批发-上海919服装批发基地5 o! e# m2 N4 L+ Y' _; k! C! V, x0 ~
张力仪-专业生产张力仪2 e/ ]- W$ Q. s! k) q
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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6 Q8 P4 {4 m9 ^不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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