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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 m! e; a6 F6 N. E8 O5 d- c

; \! X6 X/ F0 FIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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- ^+ O5 @5 T( |% D0 sOK,,,,,,,,,,,,,,,,,,,,WAIT....................9 T- E: A  ]2 G) v" ^1 o  e  ~

" E" V1 q. f3 ~/ h! U# P& e  zISSUE TWO:FIDO.......$ y. l# R- e, f8 f& r+ K

" X  V* c! c/ WIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# p1 l& @- r: _, P6 E7 B9 Q: q
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' o1 B2 W. A4 H  \' s* I  R5 a

, b  ^, n$ [) E  K$ yISSUE THREE:UPS& A' e& \4 U9 v/ N

# L$ V  {7 Q$ v5 y" g; ?7 MTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! i& q6 G8 k1 Q3 c) L
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......# R3 [5 a8 {$ _, t& C

- B" q0 R  ~8 U9 ?- A) D  HTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:5 H4 x5 |2 t& i2 M7 p; A5 H, k  t

  O2 f7 Z, u0 w$ q+ R2 l5 gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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0 b/ n( V2 _( U6 q1 i$ O3 T3 |+ NISSUE FOUR:BMO
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, e& q- O6 N( c2 s6 [) {) oBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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/ N  E: u6 [1 l, d  |HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 ~& Q2 S6 w% t1 q4 \( o2 o所有UPS的良好時間規定,在這邊都不管用。
% u. z! ^) Q( f因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)* g& f: }6 i$ \. H" j% I
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% a- ~4 R& O3 z" r! X6 w- v) y- ?
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! W( e% g# w# P7 {  G7 K
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( U2 W; w# k& X- m& i7 h" |  Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& S5 H. t* H: {' E6 p/ u( g
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況. x1 z0 [/ ]! W) ^  K( Z% Q1 J3 ~7 c
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!( l2 F, d& W! \' z: i6 \* }1 l' w
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* P. }; ?9 S) x  ?4 ?  x: p
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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' l+ h" d6 S# k1 o( x0 A& ^在那時候我瞭解到一件事情/ c& P# u! \; s
就是這邊的郵寄服務是一個nightmare& `; B( ]4 f4 l
這件事情,應該大家都有經驗吧!
( K& C1 D: \8 Q1 q$ F9 N9 }對我來說,這是在Ft. Mcmurray最不好的經驗了!, S! w7 n$ p( J3 [
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
4 ^' e, D" h& G日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
: b$ `- P6 n5 P/ L7 f所以我還是選擇天天笑的過日子好了! 5 Z( y9 i9 G" B
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, [  t/ V# f: Q  ktake it easy
$ L2 K& n. U% m: l! }7 rlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 t8 d% z6 C, u) I0 z( ~" I, p1 R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 I7 q  n, \3 R5 J! M$ z& ~6 l: Q
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以速度慢 逐渐被淘汰 -效率低 : R( q- V& V& E. K
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想我们的敬爱想-我们的敬爱的敬礼!
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& }  a' d$ z" Q2 l7 C0 i搬场公司-成立最早的优质的上海搬场服务商
* V8 G# a& F9 W, e0 X5 h服装批发-上海919服装批发基地
0 v& _: e5 Q0 K- Z/ L张力仪-专业生产张力仪( h. ?, l5 w9 K5 O! g
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 y% n0 q6 F" P" q- j

; O8 x5 G+ ^$ |+ ]$ b0 [不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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