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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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: N: [# S  w+ {, r3 uIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 d2 E' ?  g) H7 g3 X& I4 X

  x2 K( r* D$ F- KOK,,,,,,,,,,,,,,,,,,,,WAIT....................5 t% I: D: y6 G" D

' ~) v. N( x# a) R3 Y# i0 E8 \ISSUE TWO:FIDO.......
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/ J! N: Z8 k; W& u9 kIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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8 I% N$ l0 w9 \  ]+ K* F- i) iStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.; b% X& `/ h' R9 `; r

) Z2 G' K9 Q3 a: [3 R* mBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 L% `( S. p+ r# X: v

' `( ~8 n, ^5 L5 A. n6 FISSUE THREE:UPS9 K, n! r$ @, `2 U9 f

* R3 o( S, D# }7 H! P- ^: n' t. [TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......; ~- A! u4 v* f# _$ B5 D6 J& N
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:7 ]# K& i6 g; D7 R5 S
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; B3 j2 j7 G$ l8 _6 N% f
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.' |( i2 ^3 O) e4 f3 l1 Z7 t

. h3 K7 o% S5 R/ m6 DISSUE FOUR:BMO, V* S3 V4 ]" c; V. y1 \' p
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................6 Z: v7 n" D6 Z: ?+ Y' w5 z" D
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 ?) p" y4 j1 q$ P8 U9 d! N  ^
所有UPS的良好時間規定,在這邊都不管用。
8 B$ u8 G+ Y& k' D( d0 T因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ r! d$ p" M" f. _# d2 c
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 g! ~2 o  e- g
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: P7 P* f2 C+ _1 ]: Q
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& z( p2 r) b- c
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
- Z& c" }, @+ Y$ f/ [& V1 l有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- v1 w8 m+ _. A& UDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 F0 y! o! l5 Y' f, d6 s

% c, _# M3 }  Z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ g% n; j* b( t(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 |* k" K: N5 Q' Y
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
0 p) L3 j5 g. H! I就是這邊的郵寄服務是一個nightmare! Y( B2 H2 q3 P9 l$ z! ^
這件事情,應該大家都有經驗吧!
! v/ _, a0 c) f9 F& @" I5 ]對我來說,這是在Ft. Mcmurray最不好的經驗了!5 V) |0 Z( A* y0 L/ D9 t
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! _8 p# U5 }4 Q/ M' k4 c日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; f/ v9 k' k3 C# O' Y3 U% T所以我還是選擇天天笑的過日子好了!
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8 A, G" s0 A( _. _! M6 P% n但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe9 a6 |3 q7 C+ j& t* i1 @& M5 _# [
take it easy
8 [; r# s5 }! m, l$ L8 }life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 d1 K1 p5 D/ |: l) `+ m+ LLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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2 D4 V2 c( _- Y( v2 q以速度慢 逐渐被淘汰 -效率低 9 |: Q% @" ?! R! ^0 U/ C0 ^' F

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" A/ S; N( E+ h! n想我们的敬爱想-我们的敬爱的敬礼!
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' b9 {: n* O3 \: `- Y搬场公司-成立最早的优质的上海搬场服务商$ v) Y; I) ~' H: }! i
服装批发-上海919服装批发基地
$ A8 ^6 R/ k5 t% D张力仪-专业生产张力仪" E5 I- z- v5 x( I4 y/ X: ]
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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* M1 Z2 P1 ^0 d& u& _& v' J不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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