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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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+ ?$ M% `& J% Z: t8 e/ H# V/ xIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................2 T0 \( V  N$ o3 @( V: ]3 |

+ H, R1 w+ T9 z: f4 t( s0 T0 z8 o# }ISSUE TWO:FIDO.......  X. l* @6 O; \: S2 j+ k
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.1 b3 q, D0 ?, k: L0 t8 i, T
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 |' ?# N7 r2 k4 s$ l

  [8 L3 |' M2 y# W. c, dBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.. W/ I$ }) V, E2 s- ^

+ m* n9 R8 D# ~5 ~ISSUE THREE:UPS
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) u4 T  G6 R5 YTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: p$ m6 g! M( `
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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7 T0 v2 Z! K5 eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; {" G( J) }6 Z- T' O! S" {' {- h

( {% q" l' x+ V7 N/ Lat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. d! h2 ]* u1 B
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ISSUE FOUR:BMO
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2 b) d4 @8 k8 L9 o, RBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................5 c. Q/ t( q8 b8 k0 Q# s

, L" j* w; o+ _% _HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 x( F) n  l5 R
所有UPS的良好時間規定,在這邊都不管用。( |$ c/ w- u- d8 g
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 Q# g& c) K" {' p) g" C  e: |, S) m
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!2 J4 ?2 s- a& v$ L- l4 ?/ ~& f3 e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 D6 [4 c4 R$ @4 R再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
" G  W! P1 U4 Q7 n後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator0 S7 l+ p) R  e* M7 M
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況' a% @" E+ m4 t2 r
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。2 Y1 U+ K8 w' L& ~

) W: y* l3 N- U% O最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 z9 U' H# ]( k2 H7 i* V
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 o/ r+ ?6 r" e6 Y  E
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ c" m# p0 Q, h( W: {3 g5 h1 w& P
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在那時候我瞭解到一件事情
# w  }" }& y- \5 e就是這邊的郵寄服務是一個nightmare
- C/ V  T; b8 l8 U# {這件事情,應該大家都有經驗吧!& i7 |$ |( }, W& V, I
對我來說,這是在Ft. Mcmurray最不好的經驗了!
. p# \8 _4 V+ s/ ~: M3 f3 O不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 C$ }5 x% l/ B1 H日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 m. k9 Z4 O1 M. ^* d3 q; h( }所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; D( [$ H4 ]1 {- V4 P* y* @3 A) h$ R! J
take it easy$ i, M/ O" j) `! a7 B+ V' ]
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& F! ~6 ^; |7 M  DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了& H3 }5 }2 }6 _& S3 x
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" [0 e5 C# o5 y' X. _! g' D以速度慢 逐渐被淘汰 -效率低 , u: B: \6 k1 a' O7 c9 X2 D

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商9 z6 X+ n( h( r2 v; W
服装批发-上海919服装批发基地
5 |  E9 R$ T0 u( \  n! J* \& Y+ c张力仪-专业生产张力仪
2 m7 W" v# o3 r: w$ q9 c; n; ], C0 [服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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( a- ^) {# g) T5 C不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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