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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 K& ?* ^' W! j$ l* p: m' E
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! F# Z. b9 q& u: i4 h

! K" Z7 Y. o& q' R. U7 pOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 c1 J9 l  k! FISSUE TWO:FIDO.......# R8 v9 N$ F! ?4 |8 c. M

9 l# {3 F0 P4 F# @It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.8 h1 Y; w$ H8 M6 f

# }9 [) F( j2 jStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. ]4 H3 o9 P: R  h  h# |

. w1 c/ v2 T) H) J! B/ t. jBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.. {* |1 [/ ~6 L
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ISSUE THREE:UPS
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/ F8 ]$ B3 V: x$ Y6 T7 }0 `3 [7 p& [TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 h' W- u) i3 F/ ~5 G
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. M  T* N- j3 Q; o& K- G3 E

. `8 l& N+ B& m1 YISSUE FOUR:BMO- C5 ~- {- i5 ]/ C$ _% r) q
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 |4 N% B& E, _
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I really learn so much NEW today...................
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4 H% d/ \! o! y) e% }2 CHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 t6 {: ^5 @6 i, f0 }, V8 O' o9 z所有UPS的良好時間規定,在這邊都不管用。
! ?" F5 ]% x# s6 E, B5 G) z因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ W# K- c) g2 p+ [& n* M剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* {3 v, L0 V+ ^. [, Z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 D# O% B& D. k3 a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
  f( m+ y+ b- C' V後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator; m% j8 T5 `: i# y- r* e; {4 t
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
. W. p* T% i$ L8 FDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ A; |2 A5 F+ C" _; q2 G# }最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
0 @% M( r  c) s6 T' M$ g2 }(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ ]( r* Y, F$ T7 A2 E* G4 j1 n4 r
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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) I4 G. Y2 K- v0 w3 s" _在那時候我瞭解到一件事情+ j7 V- W& }7 V
就是這邊的郵寄服務是一個nightmare+ t. l; u+ }/ J6 a+ z
這件事情,應該大家都有經驗吧!; f6 a) e( ]( `
對我來說,這是在Ft. Mcmurray最不好的經驗了!
& p' N, T, a/ V! J. q# a) g$ [不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 N: ^# n7 `3 B& L) A1 |日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
( I" z0 t6 h- H  h6 X所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe6 Z) x2 e" i2 j8 T6 q' e
take it easy
" E; C* Z. Q- n2 a# Glife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% U. V/ V- k0 t
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 Q8 \0 a9 Z; Y* a$ o

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0 Y+ j5 ?2 h2 I  _& Z8 E以速度慢 逐渐被淘汰 -效率低
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! h, i- T+ H) p1 C想我们的敬爱想-我们的敬爱的敬礼!- A9 @3 M. ?9 z+ `( K5 f
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搬场公司-成立最早的优质的上海搬场服务商0 V2 F2 Y/ G% R: h
服装批发-上海919服装批发基地7 u& j" S3 @7 Q3 k) V3 C
张力仪-专业生产张力仪
7 N/ A' s7 H6 L5 k! I服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( [% y1 a! ^% O2 I! i/ e
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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