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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT") H" l+ H' N8 u" w
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 F3 b0 R, n: L! X
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................." W' P# Y; Q/ o" `

$ q6 \. y4 ?# m5 |7 HISSUE TWO:FIDO.......
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8 l! y3 X3 ?1 s' O5 K; d6 ^- ]It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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* o- t- i; e! d" {Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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9 u; D) ]( ?, q+ `1 I. mISSUE THREE:UPS
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' M6 y' `& x. s8 x: o6 bTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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" N, A4 W0 B. \8 n3 N/ |Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 O; W% A; ~# V' P9 a* w

5 e9 e" H0 o& ]TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* {3 d9 c3 A& M* q) K

# d9 \# Y1 u# z1 C2 g* j# z  Wat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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6 k7 E0 ^; k/ n% b6 Z* N7 C; ]at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 h* h: P9 c; k" |: xISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# ]7 p# D) k* e6 {

" q- N6 q9 Z6 k0 J% |I really learn so much NEW today...................
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1 v& r0 V* ?, F$ m& T' _HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
$ ?+ ^# N# y5 W所有UPS的良好時間規定,在這邊都不管用。" Q3 h4 y) E+ ~. t, B7 E
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& c$ A$ F9 Q/ Y8 `: ?7 ~, K7 N2 u剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!: r: g  y% q  S" b- E
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 b3 W! r5 e0 A4 {
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator) s: R% [! h) A& Y. J0 S* w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator/ L8 B3 v% x% a& X0 w2 q6 S9 }& R
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況/ i$ T% t$ l% G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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  i4 W2 r5 z1 h( R& @% P最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!' n" q4 m) E( \1 O9 t
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! F9 a1 j9 R9 G
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
" m9 ~9 E8 T( m9 }就是這邊的郵寄服務是一個nightmare
& j! o& p2 p- Y7 w! C: N這件事情,應該大家都有經驗吧!
& Q# \( H4 h5 j! p9 T9 B0 A1 o. l對我來說,這是在Ft. Mcmurray最不好的經驗了!3 A+ D/ Z2 J- C0 C+ v9 N6 ~, k5 r
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! V5 h4 n. J% T+ K5 i  L5 |- l日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( b  B! b+ u& _5 W& x$ H3 m
所以我還是選擇天天笑的過日子好了!
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- O3 \$ o' e/ O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: V% R2 ?, h4 A/ g7 W' c5 rtake it easy
3 N6 z6 ^( q" D4 }5 W8 p  k# mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ V( b' N$ W# J  R9 r- tLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 G0 m9 b3 g# q8 X以速度慢 逐渐被淘汰 -效率低
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% W2 L- z- ]0 W2 X+ F; Z+ d0 p" ~想我们的敬爱想-我们的敬爱的敬礼!9 {5 s3 }* k& ~6 o0 T
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搬场公司-成立最早的优质的上海搬场服务商0 C% L0 a8 E0 Y& Y
服装批发-上海919服装批发基地
0 ?; g9 A' O/ K6 V9 f& v张力仪-专业生产张力仪
5 Z7 p* T( U* c4 M5 c; ~+ z服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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5 x4 M& \0 y8 O* p+ |不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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