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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' S! C- c' d6 a2 B3 s6 R

8 C; {7 Y: ^9 r' t/ O  j/ ^* D# ^3 S& iIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 F2 x9 n$ E8 H1 v1 ]
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................5 L$ ~3 O8 S5 k+ U" x" {, c7 B

( j1 z4 W& I& U) C2 B" lISSUE TWO:FIDO.......: K5 E4 i/ I' f( p: K
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 _% J5 A! a! m. P

0 |& X) ]3 f3 D( uStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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% y$ C- L; A* a4 I( K4 eISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' T+ }5 r4 f8 f" B% L4 @  \
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......1 l: ~* P* Y" g+ Q! ~" e

8 \3 K, C7 ~3 i9 eTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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  ]+ m& l2 x3 S5 L" oat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!. Z+ x4 a+ a; S5 p
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 }- q. C1 p3 w% j4 w; [- Y) H& m8 hISSUE FOUR:BMO7 G3 J" C( ?  R9 j
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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3 W0 r9 z& e* @" N! y- HI really learn so much NEW today...................# Z$ X7 D9 Z: v7 [$ J6 k

; i. r" d, ^9 s" S$ V! AHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# H+ `( V5 e* {+ ~0 b
所有UPS的良好時間規定,在這邊都不管用。7 E1 [, I. s/ ^
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ C  G5 K+ {9 p剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ S7 N2 O/ u' Y% X4 V# [也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
  D* p* H( y6 a1 B  p* T! s, t再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
$ Q! j0 U/ b$ v1 l9 N後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator$ Q4 m6 Q" @  d, z+ Y) N/ Y
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 q. ]' L& D  {2 O! IDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( `4 c* m* Y6 B5 c' G8 G

& r0 g. N* p* D( a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!  Q. h  M6 `4 D2 A$ y
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
$ k3 I) _4 S' a" w% F$ |  O! u再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?1 |5 _4 K/ D) e% `

& m* D2 P/ P1 Q4 D在那時候我瞭解到一件事情- K) y+ l: c( [+ r: ~2 f: \
就是這邊的郵寄服務是一個nightmare% G* C( g- [. ~
這件事情,應該大家都有經驗吧!) V8 w+ k7 g% A3 B" z( J: ~; y
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ V+ T/ j- _+ b- _0 |0 S# S不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 r( I( \, Y# Y' r: b  d: @日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( D7 E+ P5 S6 x4 O: c# L  a! F
所以我還是選擇天天笑的過日子好了!
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3 m! j' c; I) J0 m) r4 h2 ]但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 p: [% a, y: M9 ^take it easy! U3 d8 K' ~4 B& ^1 U) \3 h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
  q) l4 x% i( `9 a6 ^Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, f( e  @3 D/ e; I
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: o. f. O( @4 P1 S以速度慢 逐渐被淘汰 -效率低
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% K7 ?9 R8 Z; _( b* M) S想我们的敬爱想-我们的敬爱的敬礼!5 S) s/ j- t  U$ o$ s

* G1 ]  ?5 ?" t, V2 _搬场公司-成立最早的优质的上海搬场服务商
9 T( H. d: _* b服装批发-上海919服装批发基地
. I) s7 r" n; T5 }: j0 I' D# t张力仪-专业生产张力仪
9 W0 M- P0 x4 Y. s6 e' O服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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