爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3173|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
" C5 d8 F! H' W2 i, `( I! f6 b1 `/ j( ~$ ]
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- {& B! Q; I; c4 T! J
; v& _) R1 I& u) p9 Q; `( _
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
7 e& \$ ]# X6 t. I# [: o/ f) W, m  h3 L# g" u  C5 g
ISSUE TWO:FIDO.......
: g) L" D" o+ M0 N7 G/ u: j% J  z& U7 C* j6 j% m  @
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
9 A+ Z4 k% U4 m- ~: v+ G* q4 a# g& u3 Z- s, J
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
* T$ j. U% h9 d5 C+ V5 E
9 x4 o; |: S" d/ `6 U( r3 bBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 ^4 X. K& _: k8 Q6 m8 c' O; X

- s6 R! ]: Z# ]  j# ]9 a6 L' }% [ISSUE THREE:UPS7 W5 @- w. s  `$ J* X$ a* E+ B7 t

3 ^( P( Z% f' WTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 Q& ~: g* _3 y/ o0 o! f4 ?

- I- [1 G9 k9 T) F8 Q6 bLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......' V, ~6 a7 m' |8 \  m3 E$ x* @

2 ^, r! j& E/ O; xTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
* p1 P- c5 F3 x& d- P
" j% x* }  z8 r) l% Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
3 C" `: T0 {+ Q1 p' D& c8 J
# y, |6 u, y" q8 G! qat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ p- ], N; k/ Q
5 H7 W* `- J, D6 l& E: ?% g# \
ISSUE FOUR:BMO1 o# G, Y& Q0 w0 b) s7 B+ _4 {2 P/ @1 J

8 J* }4 {5 r! i5 S& ?! E" J8 nBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
5 C3 `4 W6 k, d" b& g7 ~% e- P% O# f; u% g* O: H1 W' z* O/ m6 Q
I really learn so much NEW today...................2 v! r1 I  L2 F7 v
& z8 M" Z% M  q8 {0 {
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。% `7 c, u& ]) T* ?( @
所有UPS的良好時間規定,在這邊都不管用。* ~8 d7 @4 \5 U" I3 G: i
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) h" r. A# `6 N9 E3 e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!: K2 B$ G4 t9 g) E2 N5 H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 q9 F" k: R6 o" [" {
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 R0 ]5 ^$ J* Q/ Q" f
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( F2 H8 Z5 P9 ~7 u
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- J: |* J1 P8 e1 l4 y: P
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( R/ X. o, E' l3 ?, r5 e
# y5 L4 `/ |; F
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
* k6 Z: R. U$ d+ v) t. P' b(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ ]! W0 A/ i/ j
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
, |& t! [5 B3 s- s0 v* ]1 u7 L+ D  t# w0 r
在那時候我瞭解到一件事情
% k& H7 y8 I* A5 [& l: Y2 `- h. Y就是這邊的郵寄服務是一個nightmare2 C5 L3 h, `. Q& j
這件事情,應該大家都有經驗吧!
% h5 W7 U/ Z9 `- ~7 p. H1 p, |) {0 U8 J對我來說,這是在Ft. Mcmurray最不好的經驗了!
" d8 t( Y+ f1 G; _不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% A( D3 m  `4 d9 z# F3 s) a
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 y# z1 D! o1 ~! g
所以我還是選擇天天笑的過日子好了!
8 s+ p' ]0 O6 T1 I
: y; r$ T( @: _* O# S5 x5 b" i8 O# n但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
3 w: Z9 p# u  p0 U6 G# T3 ktake it easy' W, R  H5 _* K7 C% K- I) l
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.+ V0 E5 z: K( I4 Q
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
; T8 C" N3 i* C, h: ]+ x4 Z- f- i* Z1 W, K( F0 g( {

; O; N. `' l3 n9 a0 `$ m. I% L$ r以速度慢 逐渐被淘汰 -效率低
+ Q) t; H/ c8 F7 u
/ o: O0 p0 p' Q. L1 g( r- f  M% @/ m% H  A/ \
* ^! j' [- g! ~* F' a6 {) [. j' ?
% F4 v: p0 s0 B4 K# O0 y" p
( t  N( T8 v: C6 e  ?6 z0 b9 I

, C, q' `3 u+ i* {+ i( ^/ m; A想我们的敬爱想-我们的敬爱的敬礼!% b, c2 {  L( W7 ?. y: h8 l

  Q9 d) [) n1 X# N3 S& ^* z搬场公司-成立最早的优质的上海搬场服务商
1 y- ^5 b; h/ j. z2 C服装批发-上海919服装批发基地
8 R- m; Z' x' Y9 c; T* [张力仪-专业生产张力仪
; N+ C- A9 s# h% }' j" s7 h服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
$ V8 s. W! v5 D  `) c/ x. {  Y& M
/ ^( q  n' S. n, @0 ~% ^  X不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-3-18 03:59 , Processed in 0.121925 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表