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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", ~! T: f( l- f7 k0 v9 x
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" i, M7 h8 o# D7 w" r; q/ b& _* u6 T

. i5 B) U, h$ K( vOK,,,,,,,,,,,,,,,,,,,,WAIT....................6 o- f7 J5 Q" ~% w
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ISSUE TWO:FIDO.......
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5 X4 l/ t$ R, |It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." L) z8 f. z- N0 s4 |2 ~; l" k

6 @5 c5 T% o$ W2 L5 }& nBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.- s: ]; b/ w4 G

( W1 o5 ?3 C" `8 V2 \9 K* N5 ZISSUE THREE:UPS
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0 r7 g% }: ^7 z1 H; ?/ q6 ITODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! b1 t+ t) z8 B' n6 X4 w! W
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 L' y, x% ]3 l6 B* K( q% K0 ?$ J

5 W2 g- Q! g% r; m5 D# Z* d; |at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!5 |6 ^6 R0 H# a$ n  f
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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' s) d* W) ~1 H" NISSUE FOUR:BMO. ~2 v% W1 v2 u/ i6 E7 n. n

' R, D, O' @/ S6 N/ ~BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................2 a3 E7 ^1 h' f! v7 C1 L: g6 w
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 P+ y, R  p* h1 r5 n0 z所有UPS的良好時間規定,在這邊都不管用。3 G2 o' F' e1 I" I7 ^; `- d
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
; j+ z1 R7 F; F' u0 w! w剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 m! s$ z5 q4 U1 z. F3 m6 e# j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* m5 _/ \9 ^. C5 y; {
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
: G  H) o( m7 M" U7 N, `$ `: v1 T後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator' ?  `: J/ [! [* ~- M- ~
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' R$ _( j, z- s- T- N) T6 pDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。- B5 b  |( w' ?* ]5 l9 S
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!. M9 l; A0 Y8 B, M
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% _9 z; O) N) v6 \3 N再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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8 ~: {2 j9 e8 D7 T% |& Q在那時候我瞭解到一件事情
& a! y/ D6 ]/ Z3 G2 m就是這邊的郵寄服務是一個nightmare+ Y6 R: H: v+ F" @
這件事情,應該大家都有經驗吧!
3 h! N7 v6 x( l* B% H對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 F( l; y# H5 S3 \! M1 z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ d7 b+ N5 U4 L5 ^* t3 e日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
, [$ u" l. O1 N& u  W: I7 R9 }所以我還是選擇天天笑的過日子好了! ) j) J' f) w4 G, Y; J

6 o% [3 N/ |" P但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. Z5 u$ v; L0 A, Ttake it easy
( q3 ]* d! q% ^: e6 x# l( qlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
6 Z( ~* U# j7 j' i4 y' uLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 4 \/ w% g3 l1 [' c6 `8 ?. j

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想我们的敬爱想-我们的敬爱的敬礼!
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7 F. B- f$ N7 M/ O搬场公司-成立最早的优质的上海搬场服务商+ B6 M, q+ ]( G
服装批发-上海919服装批发基地2 z* |( _: i8 K0 s
张力仪-专业生产张力仪7 |' m. q" L( K  f
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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  R1 @) W4 }+ f2 l2 P不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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