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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ \8 ?9 K/ y9 S3 y. H) u

; g' ~1 R: ~9 s. D. R+ j  oIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................& C1 E, K: q. A1 ^) u2 J+ N* e

. m+ W5 e) |! A+ n8 DOK,,,,,,,,,,,,,,,,,,,,WAIT....................+ a) \# O* k5 ^, [6 Y* D7 Z: s' i0 q. ]2 G

) t/ {" c  Z% g, U1 f* L4 A/ KISSUE TWO:FIDO.......
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7 ]1 B6 ], i3 O; j( {$ [' _* `It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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; c6 ~( |- Q0 F$ h- l  ?1 M9 jStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." E0 }4 a; v+ w: S
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* Y& M- L+ j% S* t" _$ R, s5 r3 }0 \
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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' c3 t. M# d; P+ z3 H# o' k0 J! {) jISSUE FOUR:BMO
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, O+ J+ W- ]. L" k2 VBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! [4 {& Z8 d6 ~3 I5 C# g0 f
所有UPS的良好時間規定,在這邊都不管用。
4 V0 J! J+ l6 C: x因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)8 c+ [# c9 R( a
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 r5 u7 |" B: f' O6 I: M& M
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' [, y# k- y6 x8 z. W! _再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ l& }4 O7 {* Z! A- Q, _
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& F3 O, {8 Z* d: n! b( V# G有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
3 S6 f2 I6 r  ~- u) r1 I2 [Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。$ g9 Q# x# l( {4 n! K: A
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
9 e, i! R3 T& m* a(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- ~. y. P/ t, l0 j& J) h8 o
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" b/ {/ E5 [2 E" a
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在那時候我瞭解到一件事情
$ U" e0 d* k! k8 i6 H* O就是這邊的郵寄服務是一個nightmare
3 ~+ J' Y7 o& y* w2 k; M+ t這件事情,應該大家都有經驗吧!
8 s% q  U4 P1 _& u% F對我來說,這是在Ft. Mcmurray最不好的經驗了!; c4 s9 |* l$ U; V! a" y! @
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* z5 G- r" H6 S8 D9 T9 Q2 w+ H
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  r. n9 @' ]; {  O0 x
所以我還是選擇天天笑的過日子好了!
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5 p- U8 k* T% Z但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; n! E1 _( O  k9 i& Otake it easy& t/ \3 j* t/ Q+ I+ X, `; [5 W
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
8 }/ _0 C; A; Y8 T7 T% R: DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 . N' Y$ P# _4 x  n, J! A

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想我们的敬爱想-我们的敬爱的敬礼!
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; |- q* u% l! u' J0 ~  i( M5 p. K搬场公司-成立最早的优质的上海搬场服务商
! p0 M- Q+ ^8 d* n/ @% v  c服装批发-上海919服装批发基地
9 j4 m4 C2 U; N5 A8 ^张力仪-专业生产张力仪3 B7 s9 M0 z5 T% s7 C* v
服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 y  S7 {! Y8 Y3 e: W

4 k4 N# G+ a" k: u9 w% B不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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