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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................& T- ^% U& J' o' R% a
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................! \, X& ~1 B( D: `/ E$ O
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ISSUE TWO:FIDO.......  C2 S2 Z3 k0 [  p# _; |

3 T0 Y1 Q2 b) Z  S  TIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 o7 R3 U0 I- o6 V
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! @) W& O& O7 R2 C' E. {  u* T
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......* J+ _( ~2 M6 O

3 D" I0 W% i" K5 A9 I1 o0 j% a6 lTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! p7 V% r( v! M$ e+ X6 O1 E

( s% z+ p) n* ^8 xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) V+ v4 x# g* i6 r* k- E" R+ i" |
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ISSUE FOUR:BMO
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5 K$ t4 e( n8 Z! x: WBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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& i9 ], e2 U1 f+ u; ~& @HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
/ b6 k& Z2 A. E5 z& H" }+ `所有UPS的良好時間規定,在這邊都不管用。% b1 F) }. X6 K" |% t
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 w: k5 ~! @3 s: ~剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
2 f: y7 h  q+ W( D1 w也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
2 v2 a" o  W3 l4 v* j& v再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 t2 U0 d$ p4 L3 C8 ?* E# X
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
1 f; W; p7 y) ~; ?' A% h6 b1 |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
( B, c1 K6 b  p1 g- J! ZDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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" F0 O3 S. i# z; D8 Z) Q, D6 {& Q最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& y+ ?' a$ I) x9 I  U  ~
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 I4 ?# \$ E/ J* l# J' ?
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, h0 }  d8 Q9 W

* T3 I6 ]+ u# I+ }在那時候我瞭解到一件事情' A8 U' S0 X, V4 u! [- b( `- z
就是這邊的郵寄服務是一個nightmare
7 T1 Z9 n* g. C$ a5 i0 f這件事情,應該大家都有經驗吧!
( Y& S. G: \! R7 X對我來說,這是在Ft. Mcmurray最不好的經驗了!, z! u8 M* l: f0 {' U3 S7 ?
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!: Y3 j7 S0 ~2 R7 [, Y9 z. a% k
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。; j; G. E" ], Y# J
所以我還是選擇天天笑的過日子好了! ! O* q1 N4 b. ]  X3 p% ]: T4 F0 g

* X7 G, s0 V7 }) u9 J. A但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 R0 X2 q" I2 k9 Y) y5 a, i/ k8 `take it easy
$ |$ R8 F+ [; nlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 I8 }4 l0 _# H
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" W8 ~+ q0 i1 T: Z  u" {. s) X
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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% J$ p# k. z# }4 k3 _' V% j( x搬场公司-成立最早的优质的上海搬场服务商3 Q9 g; y% y  m
服装批发-上海919服装批发基地
3 o  V* g  l3 H7 d3 i3 g0 @张力仪-专业生产张力仪
5 z+ K3 ~; v. B0 O. l8 ^, U# a0 X服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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