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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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. c5 L0 r& u( f) ]. VIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) v% e, M9 `0 ^# I6 p% }+ y8 \OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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. B/ y0 [* O; `ISSUE TWO:FIDO......., z. g* [# ~" }1 R- P$ P( H
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' ~' A8 ~' t) A' a) A4 |' r

. b$ {, S$ u3 Y+ o6 l, g" Q$ YStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 ]- }6 m# c0 [

' @+ c4 L$ a; ~) H9 L# K  NBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.. Y/ h/ K+ r: w

" O/ H7 L0 V, T* J' t, KISSUE THREE:UPS+ \1 J. M2 {5 Z$ B6 W

3 j) W* U, e+ L9 ]1 XTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' m6 M0 _5 m3 ^4 F: c/ a  N. N' [
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" C! e7 S% B/ C7 I! f/ {

  k# K- C' A7 [% rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  N/ E* L0 {, X# Q& D7 j

; {! k- Z5 w. `* A+ nISSUE FOUR:BMO: h1 B: J( `2 c& V

) v) w: M/ Y* GBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, c3 R4 p' ~; ?3 b. T4 s1 _

# g/ Z. h0 |2 ^& ?* zI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
( ?5 R; ^" Y# q2 f0 d6 F! Q所有UPS的良好時間規定,在這邊都不管用。1 E6 O# H, w7 {9 |  I- K0 R% r. G9 T
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)# F# Y# G3 c1 V; m$ r
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% z7 Z' I/ P. E也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( J* G: a9 N2 y2 U
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* ~" B* z8 X" l+ L7 v* q7 `
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
7 O4 \( K+ K/ u! ^7 u) {+ N( v! M有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- x$ G8 ?1 c2 F, \6 Y) v& y0 k4 u
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ d3 c; ^6 S* M  @/ w2 s" n(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。3 B8 N# ]5 A, ^* ?: ]
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情% E1 W, O2 F8 Y  j4 _# Z0 f" H* q" Y$ Q5 Y
就是這邊的郵寄服務是一個nightmare0 u' t* L7 f) w. t6 }; G4 |8 d1 M3 M
這件事情,應該大家都有經驗吧!& J/ t7 F8 s. ?3 m  E5 e) {, N/ h
對我來說,這是在Ft. Mcmurray最不好的經驗了!0 w1 X" _$ m  m! Y- Q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- k* G+ o- y2 Z& k" M日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。+ E0 |+ g; [$ g; y' C. p
所以我還是選擇天天笑的過日子好了!
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* n) g% E4 Q+ Z& [但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) K6 x; K; Y6 b  |take it easy$ f) ]! a( t4 I5 l$ a# v) L7 R" T
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 ?) G4 A3 G0 K6 Q7 f! C
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了* ]+ _  @* `) M  c, H

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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!( w& U6 a  ^/ f9 O1 B/ B7 ~

2 D' s5 S6 t5 g* `3 b6 i搬场公司-成立最早的优质的上海搬场服务商4 s( B2 `! }9 ]" M
服装批发-上海919服装批发基地
3 B! b3 I( [5 D' Z# J  n; {$ t6 J张力仪-专业生产张力仪
# p3 S7 K! G1 _/ _( J* v服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# k( v$ o* k6 p5 v5 J
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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