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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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, f0 F. a6 Y& d9 ZIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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5 v8 G) n* q3 s7 vOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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5 g+ n5 s; T. Y: ]8 b5 n# cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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# ~) I/ Y$ {5 B5 `( |2 TStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE./ d  _! A" w( F3 }- O" [: P
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 q0 B  O/ j. P" ~& h* e; {1 ?

3 \4 L/ p$ ~8 h0 ^7 J3 M: [  |ISSUE THREE:UPS  o, R% b2 g* H. U
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.; Z6 b7 n0 |* H# J/ d9 C

" B4 W) H- s/ R6 M5 DLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......) ]" A. B/ x" m; f' Y4 y* P
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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5 @' O4 j, W: w! T6 Wat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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- _( {# r. q. Z. d' b8 SISSUE FOUR:BMO
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) m- [3 i/ z- c& z' v# S1 cBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!2 T% A5 X4 t* R: H' v7 n, l/ w

, c0 Q- F' ?( i. _4 M! M* o8 T( @I really learn so much NEW today.................../ ]7 r/ V  i, P* i0 N8 a' u/ ^1 R8 Q

6 Z  B6 Q' u- Y. P) vHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
/ N1 j! [. C5 @' z! g5 h7 c6 @2 _所有UPS的良好時間規定,在這邊都不管用。6 U  z& b5 F: l, f; z: E1 W
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ i$ \' ]: @  ?! `剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 m; _# f* W. E) t
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 A# o& q+ s. @. l& s/ T6 A, ?再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& Z2 j0 G+ D% C% P1 W7 c4 q後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
* s) e+ O: a+ e/ r4 g  Z有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
0 U* y# i+ t5 o( a( eDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 |& g; w' `$ t" A% |7 T: E: d# |! j
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) J* A0 M, m& Z3 i& d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
6 U; v; n: E* {3 E  j再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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( x, w* m8 `% ?, D在那時候我瞭解到一件事情# _  e' m: D$ q% G
就是這邊的郵寄服務是一個nightmare" Y/ |5 L* ^& P& L8 _
這件事情,應該大家都有經驗吧!& w9 |  s. {1 N- U/ g! Y$ b
對我來說,這是在Ft. Mcmurray最不好的經驗了!
% q9 d. h% J0 q/ M, G5 M4 _+ _不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- z+ ?. n4 ]% v8 [# L9 i! E日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  Y( u5 z: y- X
所以我還是選擇天天笑的過日子好了! , J9 M' Y% I/ N* J
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! P( S& q! N- K4 w/ R& wtake it easy
+ V8 d/ g2 S3 b8 a3 ]7 dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 H# D3 F2 P( X# ?/ C: V7 g% s
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 K# J) o+ ^8 A% @

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以速度慢 逐渐被淘汰 -效率低
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& U- S" o2 o+ m" S& _想我们的敬爱想-我们的敬爱的敬礼!' z' g- {. A& _0 V

3 u2 E0 G' a4 g% k0 U搬场公司-成立最早的优质的上海搬场服务商
, w  k' h1 Q6 X0 r3 Y: s6 Y服装批发-上海919服装批发基地9 B" i1 p' t# O8 `9 D) R9 ]
张力仪-专业生产张力仪
# N5 D. S( y5 E7 }/ ^$ @服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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