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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 a0 g5 @" C9 F5 I  T' E
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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9 `1 G3 t$ p$ ^& _  IOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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2 ?/ u8 a5 b- l3 z" ^- @ISSUE TWO:FIDO.......0 h' |+ s* Y+ c
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' ]' j" c' I, s" F: ^& U
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! R. g4 c3 Q3 T+ f" C& G- t

6 M3 }' K# r) O! D; n' U  i: lBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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8 c: b. b- V8 h% W- t, fISSUE THREE:UPS! C( Z- B+ M+ j* O8 K3 q
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 z: \+ X$ m) l$ a
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 h* G/ C5 Y2 A6 V# F9 z: ~
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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3 O2 `( U+ `9 i8 }at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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0 M6 _2 S+ g9 iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.3 r5 A) i5 N6 ^! f) A- {) ~
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ISSUE FOUR:BMO
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. |, A* ]6 a" I( p  c' yBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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0 L, @/ P: [! x- h1 n( b6 WI really learn so much NEW today...................
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$ P3 {. x- z& ^0 y9 g* B0 C. fHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。8 z& |. a5 L) Y2 W7 x
所有UPS的良好時間規定,在這邊都不管用。* L# d+ v, n$ O* G$ i3 u; e5 e
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 M. F! l- Z( K: e8 o: w" B
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" c- L, u) r: f3 T4 c
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ l9 C1 j0 a6 ^( m& `6 i
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# ]* z. ~7 c2 H" r  R後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  t6 ]9 }7 I$ t/ S4 ?
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& [# j# h  P. C1 \+ n7 u9 o3 K
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ D% E/ {8 @0 B% s
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
# D; Z" `! _# G0 p2 L$ X( w8 T(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
4 s+ a% ]* ]" f9 s7 d0 |/ S2 X再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" B0 b/ `1 C) Q* K; P$ X

! Z6 O: p0 ^3 b/ F; u, H4 j5 G9 [) g在那時候我瞭解到一件事情
3 |+ x& s% g4 f2 F# z& f9 u就是這邊的郵寄服務是一個nightmare( S' D2 q5 J8 i/ f* Q+ z4 c
這件事情,應該大家都有經驗吧!6 H7 U4 K0 W1 W' K2 N! A; B
對我來說,這是在Ft. Mcmurray最不好的經驗了!6 J; [, ]& D' c/ X# L4 j
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!/ }+ T+ Y1 O8 m# m" Y% u9 |
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
$ O+ m  H, H) s- q) k: Z所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ N' ?  `# H, D2 C% @5 ~! T* k2 d$ f
take it easy/ h) I. A" C& o, i5 u/ o
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& S! d" X$ ^' e; Y2 _2 k* g
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 6 i' p% F- Q0 s! {- V) t# s( c
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想我们的敬爱想-我们的敬爱的敬礼!
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/ [3 [* C4 ]% r& a% A- a! r搬场公司-成立最早的优质的上海搬场服务商9 j2 ?4 Z& x6 _' U
服装批发-上海919服装批发基地  J' ^8 b% ]3 U0 p6 q# @4 L' ?, Q
张力仪-专业生产张力仪
# X  X4 t: [, U: m- h服装定做-上海最大的服装定做基地
理袁律师事务所
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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