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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# ?  S9 v& C# S) q/ ?8 H

, g5 H, V  w/ p$ }  x# gIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT..................../ k$ }& P4 ]0 i
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ISSUE TWO:FIDO.......& ~, y+ l( a1 P

# K, u0 E. x% S" oIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.- z  Z) ]6 J8 n! A

0 |  k8 \% a9 s6 LStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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2 s0 E* y0 u7 V! R# Q1 Q6 Q; MBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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  F0 c) a/ e7 G1 ZTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 _* Q, i! Q- w; _+ ?

4 i. @* ^3 `! H) LLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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( U4 Q( P8 s3 M- o; @; D2 F% Mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 U$ R! ~( `% E5 W+ }6 p

- n3 D9 [: t& Q8 n1 s! y/ i' uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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# F& d( Z& d; D5 p% b5 A% MBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( U+ u7 T4 G6 c# Q; c0 ~) _+ M
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# H0 H" t; l! p/ f" y: Z/ k: p+ N" I
所有UPS的良好時間規定,在這邊都不管用。4 S( W: E4 f1 ?% M7 F" r$ @5 T
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
( p9 p6 f6 U# `1 L7 S8 ]) }剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. J3 x6 i$ [0 R6 W  A: y2 x
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
# w1 ^4 T3 ~" Z! T再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% A: \+ S0 _: l& N3 j2 w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 ^! P# Y7 d5 D& \* d5 s$ {有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
( D. i) `9 B1 Z0 b8 mDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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8 Q  `7 t& n9 l/ J7 G+ o! U最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!7 M# N5 a7 r. ^0 {# i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ K4 u1 G% @7 T1 p/ e0 Y# V再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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" {+ R8 f4 l  V0 c7 G, L# l" @0 o在那時候我瞭解到一件事情: j& N5 q* R; a+ p' K
就是這邊的郵寄服務是一個nightmare
, c/ p: O. e: a$ w這件事情,應該大家都有經驗吧!$ m2 F& x  v% y% [( {- T! N
對我來說,這是在Ft. Mcmurray最不好的經驗了!& B; ^/ M- V7 B8 [" ~
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 c2 N9 l: ^8 h3 o& G日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 |; b  s+ |; }, k; A4 J
所以我還是選擇天天笑的過日子好了! / Y. Q8 P. j, J, x$ o. z

& H# c1 r5 J1 w: C0 o4 {但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( G9 a) T, v" u% L4 N) O- Ttake it easy! N3 Q+ i. r; L+ Q. X
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 W) V0 _( Y6 F; K5 k
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( e8 o' j0 O4 x

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* Y+ @& {) M$ Z2 z, w以速度慢 逐渐被淘汰 -效率低 : m2 {" g0 T4 ]: v
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想我们的敬爱想-我们的敬爱的敬礼!+ L$ Q) x: l7 x+ F& E  J& S/ b* T8 b1 a

: H" `/ x% |; t' D( n3 X搬场公司-成立最早的优质的上海搬场服务商1 k2 Y5 t$ Y& r% O. D: O' g3 Z; d
服装批发-上海919服装批发基地2 ~( s1 @# @! u4 \% Y; D8 q
张力仪-专业生产张力仪
4 u! c, f" |) h0 V$ P3 K( n* D服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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