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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) @7 U5 s& c# NOK,,,,,,,,,,,,,,,,,,,,WAIT....................$ M' k# r* Y: M1 v

( x5 P$ a/ q- l% b5 X1 z, j# FISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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7 l/ Y+ b* h" t9 HStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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/ L- c/ T% }4 i# O% AISSUE THREE:UPS+ c# O$ v8 V6 V0 |4 f5 P, ?

6 Q' ^7 U) T+ n) ~+ L+ lTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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, X. s8 h- Y8 [6 ~0 H# W! eLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 C9 m0 T# e4 L% F% m
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ISSUE FOUR:BMO' O5 R7 i/ L) X7 J; f1 g/ D6 z

+ L  Q3 b2 \( L$ J" v& mBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!7 e* Y& x. G; u5 L; n# e

' U# o; T9 N  S* VI really learn so much NEW today...................& C. z3 t  H" m* X
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ Q  C8 _/ j+ N3 ?) r3 u
所有UPS的良好時間規定,在這邊都不管用。  C1 g5 x* B; B7 i# F, Y' a
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! @5 G0 s- B4 Q. O' p4 _/ n$ }
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!5 x' e; }  H! d% R2 e6 d2 u
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!7 Z7 j8 I+ q1 M9 K. h3 t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
: ?3 P' Y. ]4 [0 B4 J7 C4 _) v後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
  N% N9 a$ `' C, z有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 t8 _3 G& T# S, k4 z9 [+ D
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. k: o# h* R( H+ n( |) i

/ A8 L) F+ c2 s9 D最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 @9 v. X" f5 z2 m(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  o% _. Q" U! e$ x7 z/ `5 g2 a再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 _+ Z1 A) J  T% c# U
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在那時候我瞭解到一件事情) N3 y) c8 C4 R
就是這邊的郵寄服務是一個nightmare
2 M7 z% {6 Q0 h: x. R這件事情,應該大家都有經驗吧!. O3 P  [, Y+ t2 b1 X0 |
對我來說,這是在Ft. Mcmurray最不好的經驗了!
3 [3 I4 f+ }! x# @+ Y0 i# T+ c不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& D& A! \$ Q, k8 X2 {
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 R: M$ V# N4 ?% w( _4 d6 |% Z
所以我還是選擇天天笑的過日子好了! 1 h- Z, N0 H. ^7 c8 O( U/ I
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe' }8 G4 Y5 j" z% L  d$ D7 F
take it easy
* M" P' i# }* m5 v1 m7 o3 _2 olife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
5 M/ R. v& D/ D7 V9 W8 r: gLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 }% x2 h: A  O4 M
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, m' [5 T3 x2 I以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!* i$ L9 A+ M$ R% ?- v# U

- |' v1 A! f4 ~2 p  [0 M( E5 P搬场公司-成立最早的优质的上海搬场服务商
; M9 B* R* v$ x3 r; d( ?服装批发-上海919服装批发基地
6 G5 w9 u0 w* Q+ m5 Z$ }张力仪-专业生产张力仪
8 q( m3 K) o& ?服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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+ S' c# i; ^# R不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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