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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................0 M1 P- Q: o) h3 D
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ISSUE TWO:FIDO.......2 J* C7 E. V9 o% S8 f& Y4 Q
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 v1 C0 l1 {; C% [; M

: ^+ x! I4 b2 K* k' g, VStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! Q; t8 p8 u6 K3 \) l3 S: L  U/ WBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ n5 D# J2 v* }' X- ?

9 j1 O& e( M3 T% X6 D9 gISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) ]7 g' r% P5 l* K$ g3 P" b7 J
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* I7 d  {" V; e+ {7 P

! e3 q8 ^' ]9 k4 aat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ R' {2 J; d# I/ n6 D

+ @4 `' Z4 R' v: N& C& @; O$ F, J+ QISSUE FOUR:BMO. Q, N/ g' M# g4 b4 ~
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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. T6 |, b( H9 D8 {3 QI really learn so much NEW today...................! l+ g# X% x8 R8 v
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 s7 o) y8 G: N( m/ C
所有UPS的良好時間規定,在這邊都不管用。" H( k8 Z) a: j% `* r
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!). u& f3 N5 B) x& W) O6 u$ z( i
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!, l) S# d8 Z$ z. D; T$ Q/ H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, O" l7 a/ f5 j  d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
" I4 n) @) Y" O* ?" o; x0 m& x: u後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# U1 d8 g6 w9 _7 Y  o
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
) [+ Q$ p; v6 ~- E$ N& L, z) y! HDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 Y, j" j1 a" r
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 N6 |0 H" X) N. f(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。1 }" A; K: R) P* |3 i* ?; d: P
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?4 P. T$ i# e1 K$ r

8 }. F; D0 ?# N$ b5 g8 v在那時候我瞭解到一件事情
3 h- j1 J- J8 n; C就是這邊的郵寄服務是一個nightmare
2 Z/ s, Z/ E$ N+ |$ v7 u3 J5 s這件事情,應該大家都有經驗吧!* x* v% T9 S6 ~. Q' r: r
對我來說,這是在Ft. Mcmurray最不好的經驗了!4 I( M$ U+ ]' I' \' T/ p7 }# f
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!# h& b% y: I: z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 A* a3 I& i; J( T( e- ]! m& A. `
所以我還是選擇天天笑的過日子好了! # ^: [* m/ w" x
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" P3 ~& I: q  ~9 f( m; h$ c
take it easy! z3 H) ?, w1 j
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back." U" C) J0 E( x  J
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了' l$ n) v% `% m3 m
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以速度慢 逐渐被淘汰 -效率低 6 f  {/ e( \1 |. ?
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想我们的敬爱想-我们的敬爱的敬礼!" i+ y' Q: K& B+ N& G
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搬场公司-成立最早的优质的上海搬场服务商5 _3 z( t" e, g; _+ R
服装批发-上海919服装批发基地
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服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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