爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3248|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% e1 M! c+ U4 D; E

3 A8 D2 y' p7 SIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................5 @! P: u* z& I, n

4 f8 {9 n. l, YOK,,,,,,,,,,,,,,,,,,,,WAIT....................- i, b5 I& z) b+ }
' A) a& d. s1 B6 ]8 B; Q
ISSUE TWO:FIDO......./ `& R# n+ p: j' |* x; h' Y) @

6 V5 ^% r+ b- eIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
8 g; ?- P# z$ K6 S' D' u3 o* g( q8 {1 @* B
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( C+ D' [0 m1 V( ?9 a

* I( D) x* \3 j' \BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 F: a2 y  Q' e" C8 W1 o0 X

* T6 }+ U4 x+ J: H" n0 c+ |& SISSUE THREE:UPS
( _; f4 G9 P9 e& C. [* U, X3 c" ?; Z3 Q& {0 J6 n+ M
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
0 q4 U6 C- Q& E+ }, {
' ]! G5 G1 z1 ~& zLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 L/ c; w) C+ n: U

7 T8 S" h; D: }* N) |% PTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
# B! S; K2 a, _  j! p
/ d/ t+ i3 b$ ?, \! Iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; q2 j$ K  ^) [4 H8 a7 f2 O/ X

  k& H. ]: _5 o4 x" iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
! M1 \5 w6 U6 D0 T6 x2 r$ [$ ^! y" a7 J# n& N
ISSUE FOUR:BMO: c4 b. L' K+ u  O, [
, k* m/ J4 B: A; F5 a4 T; E
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 O0 @( ]0 _) Y/ E% i* f+ P

2 u% p. {6 D; H. A8 ^& q0 q- x( J  [I really learn so much NEW today...................! G* f4 H9 N: g7 R

! l' |0 ^! `' r! xHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" x% P+ n, L! G2 f所有UPS的良好時間規定,在這邊都不管用。
5 ?; E$ @/ g* Z' ^3 ]2 O+ k因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* @9 d. F+ N, z3 h$ y' G" V剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 ?0 K! o% Z8 q  D( N8 R也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# W5 @2 M2 F( ~* @
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
" u2 N0 R, k4 s5 W& ]0 g後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# I  l/ X0 f, \1 V
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& q! o5 R$ W: v' S0 a+ {
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
. d9 J8 U  O6 u6 Z" x* x
8 z' U/ \* ]+ T6 O" @, |. Y$ @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 X8 R. @& O, C' B' \
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* b) [- e3 p1 v! T6 T- b
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
7 l" ^. }6 \, _$ t  u( J. U; r) {8 F7 n
在那時候我瞭解到一件事情
1 w' I$ x; T/ E4 j" M就是這邊的郵寄服務是一個nightmare
( G4 b- I7 Z7 l6 K* j' X6 {這件事情,應該大家都有經驗吧!
( U8 E, R, n! {& @對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 N' L  M  Q8 k. A! k不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!/ s0 M; r& l: p
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。$ K! n1 V' s, H
所以我還是選擇天天笑的過日子好了! " R! Y3 C! `+ z9 v* j
( O" L  d" X9 I  B* x
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; X0 U5 O; q0 e( D+ o6 Q
take it easy9 w6 e1 i4 l  f$ }
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
, L4 j/ l) |- X  H3 d! KLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
! `0 ]5 q; ^7 E' |( F# X, }+ k) C& p7 i
+ M# \, s# a, D$ J
以速度慢 逐渐被淘汰 -效率低
6 B' X3 R: D* z% f$ H, h2 D9 T  i0 K- }6 z! I) H  m

% w2 |% [$ h; `2 y. g+ M# S! u( l5 x
- Z/ @0 z) J; n0 j" y
- q" P2 d" q  X0 M

, k8 ^6 F9 a& ~+ w9 R5 M  z想我们的敬爱想-我们的敬爱的敬礼!, Q: W, ~: g- B! X
& G5 s# g; K5 r- ^
搬场公司-成立最早的优质的上海搬场服务商
9 v' m2 H$ N' z服装批发-上海919服装批发基地
0 ?5 y6 A/ _5 b4 ~) j( ]) o4 W, d2 @张力仪-专业生产张力仪: {. X/ _; q2 F5 b
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
& ~, c7 P* N) u; E7 ~4 s7 B( p% e% g/ L8 u  F3 J9 e9 d! q( l
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-23 17:45 , Processed in 0.150733 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表