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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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1 x" h0 B' t& w$ z- `OK,,,,,,,,,,,,,,,,,,,,WAIT....................( _8 v- g! g/ E% p- Z6 _$ }( t+ W
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ISSUE TWO:FIDO......." J% d$ g2 h0 c. l- g

' p5 K( E0 j9 DIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.4 O' E3 X! q3 c$ {  r6 }$ Q* \0 \" \
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 H, t+ g. t9 e
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' V% x. ?( w$ S8 U5 l
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ISSUE THREE:UPS" D5 k/ u' k- d1 `3 _" ]
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, X3 U& B# n$ j/ J: z1 i2 s
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- a. [# t, ]$ T, r
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' C3 ~# H  m7 d- s

. W8 G! ^7 M5 z# _at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 I% [& I2 L. L0 Y
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ISSUE FOUR:BMO
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6 V  C1 G$ l; E. {: FBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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8 L/ h- x% [9 _9 a. Q* ^7 }/ WI really learn so much NEW today...................4 p, Q# j- [+ X

' c% h$ Y: F' |/ y: |2 l3 y1 z7 h- W( ]HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
% ^0 m; _' M2 K所有UPS的良好時間規定,在這邊都不管用。' k1 [# g0 J6 X2 Q/ `# @
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
. d6 R4 b8 W- P* J5 q- P剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) @7 q, K- `" z0 `0 ?4 K0 [7 M  q也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 q5 g* F3 F0 h9 l2 C
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 `3 s9 T/ @3 Q" o6 k後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% _4 S* b/ f1 _1 i
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 M+ H+ ?( A- x. x: ?) l. NDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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1 q( P7 `- W* ?+ d0 A& S# K0 _" S最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!9 U3 A7 K% H; w. i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" H+ h! l) [6 W4 W4 @2 `6 r8 m再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( o$ r! V, Z* n) O$ C4 O# S4 w

0 \2 b+ \% m2 \) d% }& {在那時候我瞭解到一件事情
2 n0 V  W" {  z4 q- a就是這邊的郵寄服務是一個nightmare3 L0 l: ~, B" D) g  E
這件事情,應該大家都有經驗吧!
5 o5 _- X) G, ?8 E$ C對我來說,這是在Ft. Mcmurray最不好的經驗了!! w! L) Y9 Y, G8 t  O+ W( N
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
5 B1 U5 G+ L$ L* B  p日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 d* X. m! z( V) r- O7 Q% W所以我還是選擇天天笑的過日子好了!
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: k8 V! N4 r& {8 X& r7 A但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe2 ?, J  `" `8 H6 j2 o
take it easy7 b" a% ?7 X# h8 ^6 d1 E1 I
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back." _: u4 m0 G/ H# o) T
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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6 v; P; V& B* j( }* U+ S4 v( W2 G想我们的敬爱想-我们的敬爱的敬礼!' |3 D* c" O  `7 I/ h+ f
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搬场公司-成立最早的优质的上海搬场服务商8 t5 C2 j. X" T* x* f
服装批发-上海919服装批发基地
: v, y2 m6 ?( Y$ u" U* a张力仪-专业生产张力仪
3 ~& f4 k1 }6 o# x7 W! u. Q9 A服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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