爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3277|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
: W4 U* s% Q' F; E; ^8 ~0 @% `! X) H
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" S- S1 u+ i: s9 T$ z1 d7 K: b
1 f2 d4 g; c' E, l0 v' T9 z$ j
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
- d8 k9 Q3 ]: K7 r1 W) H' S2 g; S3 c
ISSUE TWO:FIDO.......& a: M6 k  S' c$ h& Q$ U( q; i
) C) k' a( I0 \. A: S# p
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
1 V2 Z2 n( t0 }8 t4 u2 f6 ]+ T; |; b# y) d2 C
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 {' q/ f% R. {$ c. e

) L, U" L) X$ {! V8 m" Q8 IBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
% ?- e* T( m8 [9 ^+ D6 z! H: Z* w$ {# J# g
ISSUE THREE:UPS
& n* f: o8 U6 V
  O$ q( B, B$ |8 g6 b$ S$ qTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
6 `2 _1 r/ W0 I9 K4 w' \7 f2 N, Q- w: u; W8 j. O: z0 @$ }- [: ^
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
$ [. W8 ~7 l2 |5 O3 `/ X' E1 V/ Z/ G9 d; O  j5 Y, i
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:5 o; d7 n: |! s9 e1 u

7 r" c) A1 ^$ A. o# Kat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% p5 L4 T1 W. {/ i) l7 V

+ d; I' U, ~3 {" M1 `at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
& J' D' b& ~, Y  x6 A+ X8 V4 C: P- T4 O
ISSUE FOUR:BMO0 t/ b- L9 B1 }: |! D5 X4 w% v4 k
- n& c2 o& H; U5 `
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!! k: u; L2 }8 o4 T& W
% Z3 A: m: e7 M9 T0 h
I really learn so much NEW today...................
2 |/ Y6 }7 s) K% X, _# }$ n, u: l# N! J1 \, G
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 D' K/ P- L" K3 [; _9 L
所有UPS的良好時間規定,在這邊都不管用。
* U8 R- ^: Q# y3 U0 i8 y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)" l, b" ^" z, X1 B8 N% E8 R
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% Z- B) a& r3 r. N! Z" X
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- ^" ~- P  Q' e, O8 w
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
( p$ B4 N  c/ b7 n2 o+ f. |: q8 X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, S, N6 m+ H2 A% w& |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況% v$ H7 }* s. B, F4 d/ p, q* s/ x* e
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
* t7 h3 v, h9 I
- O. ?9 u: r, G最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ S' B4 E9 |; _6 k' E$ K" S& _(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ C+ y6 a, H- z: c8 ]) L( F
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; u% A# w4 F! c; p& H4 X
3 R3 D. h" x; J$ m3 w( L
在那時候我瞭解到一件事情
7 L* F7 {$ `5 k5 F' w# e+ W就是這邊的郵寄服務是一個nightmare, f& B0 V5 W* K  K! e/ d% t+ K- V
這件事情,應該大家都有經驗吧!
! I- Q) h- V  \- ^* n& M# r9 K對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 K4 G0 N9 c- U6 B+ k- l不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 j: m# r/ k9 G: C3 V0 L0 v日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。+ v, y, a( u/ F9 {
所以我還是選擇天天笑的過日子好了!
5 b- g# a# o# i8 Y  i7 w0 S, z! }( y' h- i% `/ i
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe$ {  y" k; c' y4 z# t+ A
take it easy3 f9 ^9 @6 V2 }- _, _- C' R
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.+ M* ?8 c& ^% r% ]9 w
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了* G, y  U9 {0 a, U1 {8 e) S5 H' ]/ Y) P

% I( j: ]% s: C! m$ U5 W, G4 t+ {8 ?8 p- _4 X4 E3 r: [: Q
以速度慢 逐渐被淘汰 -效率低   a  c2 Q0 [4 i

3 f5 V4 V# K% }3 X  h
" s; i8 I& {1 R$ j4 |5 G/ D' N- H/ k: m
* f/ F4 Z6 D" E7 Y4 r: O
$ T8 R6 K, }( U$ q

. I- c" _9 d. E- M' s! [# H2 J想我们的敬爱想-我们的敬爱的敬礼!
# J8 p  @/ l' k! i6 M' |" l2 c) }
) e* o+ P( @. ?搬场公司-成立最早的优质的上海搬场服务商6 P* e- g3 r9 E+ |" A; ^
服装批发-上海919服装批发基地
6 A4 ~  t- Y2 n5 E张力仪-专业生产张力仪
% e% e! B0 Q7 c3 v7 G; B6 _服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
1 z: Y4 t5 y3 x' Z7 n
: e! r/ R7 |! W& y/ O2 N& t不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-5-7 03:59 , Processed in 0.140748 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表