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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& ^" Q, I5 D: A1 J8 @7 B  r# U

6 u) O8 l% x- g% CIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ b$ j- g" w9 j2 K
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................+ F, q  L4 @6 L
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ISSUE TWO:FIDO.......# A, A3 p+ E) n

5 F( T  V: i, |) L. f4 i; ?: s+ t* tIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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+ W. t7 {" ]$ S+ O" G: R9 M8 nStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 n) [, |$ l" O* \5 }
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* o9 y$ }) p; E$ u# z
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ISSUE THREE:UPS! D- \. {% T: a1 a' N& N' _0 w

: O$ @5 C8 w% Q/ \% R/ ETODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......; p) [3 x) P; B8 |- y6 W

+ Y8 w; z% h! k0 T* k+ x8 Y6 }4 lTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:2 N4 [" |1 [1 k- G# K( a
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* ]5 [2 ]* a4 J6 O( ?
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.( _1 P' Q6 j/ e3 V8 s/ A
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ISSUE FOUR:BMO2 L( W* q6 b: n

& ^# e; J+ q0 S' L! R; p; u  p+ vBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................0 q" u$ Z1 V% H- r" A1 @3 `3 u0 x

1 q, D  L- Z1 }- {8 sHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' W4 A0 \6 `1 }! K+ t: m
所有UPS的良好時間規定,在這邊都不管用。9 o) l1 a7 J1 a0 A- S
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  F: |6 Q/ n8 c* G5 M3 Z) u7 ], z
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
& q1 S/ M0 u7 O也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
/ K) ~% J/ a' W& `0 @再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
1 r0 m8 l9 A) y2 A" E5 a1 T2 }後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; O# }. |* }# q; {7 y3 h; y+ @% |  ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ V/ y! v/ q* q. Q( s/ uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。* f6 R. D# E/ j$ N9 M% D/ \
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 M% f  G: v! w7 E0 ?; ?(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。) {% a6 g' R0 n4 T5 Z6 N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. @+ }/ Y5 r$ e6 \0 P) w
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在那時候我瞭解到一件事情8 J! B& r- _9 L5 c1 p" |
就是這邊的郵寄服務是一個nightmare
* ^- y2 I: O& m! ^) M' q* K  B4 V' q這件事情,應該大家都有經驗吧!1 o! W. f+ V' p" T
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- t2 Y. a: e, R- x& E不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  {& j9 D) ?1 u  s. I, p5 x
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* V2 T' x# _4 n7 L4 v: I7 i+ i
所以我還是選擇天天笑的過日子好了! # ?4 K  o& [. R6 y& }* R8 O

( b) ^; x5 D. S) D+ [6 J但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
/ H/ p. @  ~0 S5 z) W4 o7 Ytake it easy$ j. d4 \# M# D( C  J
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.$ t3 X% \9 }/ d  B7 y% f- e: w
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 x5 b& g' K. ?! E+ u
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$ ^3 f1 _3 c8 a' i( F以速度慢 逐渐被淘汰 -效率低 9 U7 ~9 @* n: Y3 N$ T" h$ W/ J
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" c. o+ r6 K' @8 J3 h% b: Z; s想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商3 c4 M% q6 X3 @' t" c/ L
服装批发-上海919服装批发基地1 j6 H- P# U8 N
张力仪-专业生产张力仪
* A. }; d. c& b. |+ B4 j+ G* W0 R服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing! M5 A$ X: z+ D; s" X

# _! q) F2 }7 O( b, N6 p# K( b不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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