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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 l3 I( Y5 y1 C2 o" L
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................: \! U) a# k5 Y: c9 S

6 Z" d; a$ i* r; FOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 D0 J3 L' n7 [
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.# D* M: {% Y$ B( O

  E9 `# r  k  [( h$ `1 A5 B. N3 ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.3 i5 ?5 l. c" ^6 M/ D# u. e
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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( u- j! F, Y: R* ZISSUE THREE:UPS0 K% }* C7 p/ }. w6 a

7 m; Q3 R  O: ~! g+ [# X8 YTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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- A) @5 z' d- M  y' yLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......" H0 Y, w5 u, t) U1 G6 }; [
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; I( d1 p' z. S- a
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' o  E2 Y. s$ {7 o% a9 y# K

$ N0 d, K4 y7 N; g% g# m" mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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" E1 S& w" \( Z0 ]) y$ g1 q- mBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) {8 O/ m- b+ t
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I really learn so much NEW today...................
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7 N- y3 L( n0 a/ F. gHOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# M3 V$ l, ?! M+ C" H+ B$ v# }所有UPS的良好時間規定,在這邊都不管用。0 ~2 X& W$ m6 s0 \7 k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
. A6 e1 t# E; k2 v: j( w剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  F' ]! Y- s* {. X7 @
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ n6 `6 j. H* N% S2 D- W  R( L1 N
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& ^! w6 h' O) Z9 v2 T. f後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; o1 i! N3 |5 ~有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* u8 q7 I& {( f/ T4 eDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。: z9 t1 G2 T$ H) b3 {3 y
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ }2 ]' O! n1 o6 U' X5 X4 L7 r(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. y  [2 E' o5 b- X: N/ F4 D
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( y4 r( ~. T; c7 J; c$ n8 P0 f
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在那時候我瞭解到一件事情' v# M6 Y$ X1 A6 G
就是這邊的郵寄服務是一個nightmare
0 m8 s# B( u3 y4 d6 L; |4 v這件事情,應該大家都有經驗吧!0 |; e3 X* |$ R: ~$ J" W
對我來說,這是在Ft. Mcmurray最不好的經驗了!! ~' A& ~- B# v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
; ^5 _! @! @4 F日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- d2 J( O: F" X- u5 Z, @
所以我還是選擇天天笑的過日子好了! ! @) [  u$ b0 {* V: L6 ?

8 R, C9 u* s; r/ ?" j1 `0 \但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. @' A! ]4 U& d, A/ I7 s. {" k* f3 Jtake it easy
8 y; Q7 d) s. ~* Z  B+ ?life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.; V6 T, e/ A8 |8 j
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!0 [8 ]4 s  d+ A% v

# `5 S$ O% q0 v" d搬场公司-成立最早的优质的上海搬场服务商
% v- D/ n9 H- L, w* n4 z$ s服装批发-上海919服装批发基地- ]* h+ c1 Y; K8 u0 @! Z( e% q: o
张力仪-专业生产张力仪
$ ^+ D6 n' x5 u" C& d! c服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 K" g' u) T3 ^+ E
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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