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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................3 s- e& K9 ~1 K
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ISSUE TWO:FIDO........ u2 J: c8 n! x: D
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.* }5 e9 w6 h: {. I4 V5 M

- n" j0 p. l1 e0 L/ s4 ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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; Y5 z& v1 {; ABE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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* l/ {; a1 `; s$ a; zISSUE THREE:UPS% L" J3 V+ T$ \4 X7 }1 v8 O
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 b/ h8 g/ w& B, s7 f6 u) S
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, ^( y2 F' G( }6 n* C# m* K) K8 P
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 ?: l4 c! p1 r- G7 f9 s8 i
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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" v& Z) M. D) X4 {ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: c4 Q  j1 j* h' x2 Y; e+ l0 j

- Z9 J4 `+ |1 f8 w9 H* Q# mI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 M, H6 k$ @# p# M& ]7 D
所有UPS的良好時間規定,在這邊都不管用。8 j3 c4 N+ c: t0 S8 W- f+ S+ Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' J6 @& h& J' b* q  X剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 m7 n. g+ H7 b, y1 Q- }3 m+ c* n也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: ~6 J3 M2 i! D
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
1 g" \" v5 O" L0 @6 K0 `後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& p+ E# p  c0 n0 _7 c8 u6 W有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ I+ g3 ]% q, b( w- U) `7 p7 C: M
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
, n7 s: Y3 H0 R3 J. C9 }2 {(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。9 M6 S" w; O2 ?. R( U
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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1 {) e7 Z/ `" i! }# H在那時候我瞭解到一件事情
8 R- U6 [& F: i5 M; `' p就是這邊的郵寄服務是一個nightmare
8 L0 Q/ o+ n: r3 f這件事情,應該大家都有經驗吧!
& Q. t# v) y7 M2 J對我來說,這是在Ft. Mcmurray最不好的經驗了!6 o- ^& K% G9 r' M) @  f
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 s" _+ x( [8 B; b$ u" P- ~日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 T  i0 \! T; y; c+ b0 N7 G; M7 y所以我還是選擇天天笑的過日子好了! / k) Z; K; d2 d/ b2 e% T/ a. p

' p* h) w% t3 W* @  e% o9 V但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! P" W" B1 g6 B: D2 ^1 ^$ qtake it easy' N  X6 [/ `" l- M
life is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) ^# y  @; }7 s# SLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了& H/ P1 V1 I" Z* [* j' ~1 H& A1 O) T

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, Z1 Q/ I7 X. S' P$ b. ~+ J以速度慢 逐渐被淘汰 -效率低
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, |8 F- }5 X/ |) Y" J) Y7 j, `: p想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商! x$ s8 K7 r5 X
服装批发-上海919服装批发基地
9 ?: S3 M$ @' v$ d% Z. q张力仪-专业生产张力仪
7 {5 p" R! r" f: N/ C: F服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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