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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' W- ^8 t( d9 M2 Y/ E. }

' \/ }7 {) ]% H0 n  i/ s0 h# D/ TIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 K4 L0 z! c( g0 t: l) Y
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......0 f6 L$ t/ e( x$ U  p/ X/ z  K

, |/ o1 D! m* H4 {It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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# Y4 e$ C' P) E- N( x# vStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  _+ e: d6 A2 E
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 p+ b/ j, @/ ~: m
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! {# c' Y* z$ L1 J8 I
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......' s% _8 j2 Q, a/ `+ w# j

% @1 E& ?, _) \, [& H" j6 f" p! ~/ mTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 P5 g- V- [/ n( m2 C# t+ h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ \9 `; b- J* ~( b" g7 ]: K5 P

$ v% w& n! [4 `% G4 Nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 b9 E! A0 q0 l5 R/ X% p2 c

) Y. `2 W4 d# ]: P/ wISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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8 p, I* k* [2 u1 J  s, K. S( bHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' ~' v) x5 _1 t. [" Z所有UPS的良好時間規定,在這邊都不管用。
, `3 F; k2 |! c. c+ J因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ d8 {2 \: k4 S" E剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 f$ {1 S" G) G9 e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 g; j! W- ], J$ y% ^/ Q% R
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
$ G0 k8 @5 c- @1 M6 M1 I後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% `6 E6 a; |9 p3 w5 {" g有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' h) m# s- P# n1 Y7 kDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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2 a9 H* V! ]6 D/ W最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!0 }: e% ]# N; A  I8 M- x  n
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。  J& Q# E3 m3 z$ {7 w% r+ c( ^
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 K) P$ N3 X: s

# W. A9 B+ u* R" I. a; I1 M" |在那時候我瞭解到一件事情1 K5 Z; n7 M$ g! k( {  c4 P: j9 q
就是這邊的郵寄服務是一個nightmare
5 u7 A" L& Y* s4 p這件事情,應該大家都有經驗吧!9 H5 T- w+ p' E0 F) M# f
對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 O2 _0 E7 ], w# ]- ^6 F# Z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 G" G, k. P+ a3 m0 t
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; g; @$ K6 m) r8 t; X所以我還是選擇天天笑的過日子好了!
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, R1 J0 S8 V* g. j) a9 l5 U但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe5 Z) i7 B5 X3 x7 ~6 F6 D4 f
take it easy
4 h8 D8 @* H6 }" g  ~" vlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.) k/ o0 s& e, O& [- k
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 7 s. n) e2 J1 K& F: i) a

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: \1 b  j, ]) ~* X想我们的敬爱想-我们的敬爱的敬礼!, @- a4 e8 f2 t. j0 H
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搬场公司-成立最早的优质的上海搬场服务商
$ {, [: h1 ^  Y9 J, W6 u' r  j3 o服装批发-上海919服装批发基地9 k) W& o$ ?) ^1 x: Z" F
张力仪-专业生产张力仪
' D, F. w- D5 B1 p2 _服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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. ^" R4 P$ X! l, a& H# |+ H不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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