爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3251|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
* N0 B+ |8 r$ x' U3 Z3 ^, S4 C" x/ I5 D
, O; _6 ^; Y0 i% @In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, V" Q, A$ k( i. o
: f" a( h% @# a- ]  Y5 R
OK,,,,,,,,,,,,,,,,,,,,WAIT....................: h2 ]: c2 y( {$ Y  D

- ?$ J6 `+ p. N3 w* q7 a: f, ~ISSUE TWO:FIDO.......' V, b/ x9 O  V) j& b, i8 {2 G

2 J0 d# `! X3 Z9 S( x4 EIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., W; R* B3 _: Y1 P% E: a! R
. ~: |; x4 u# q# |$ F
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 w, C* t3 r! n$ t! G

# O5 u$ e5 a% p" O# U+ `9 LBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.% a5 B6 Q& }0 _* D" m, L2 @! j
# I$ l5 y$ @0 y9 U' ]: i3 S# ?
ISSUE THREE:UPS5 Z7 q% \$ u: N
. l" U/ i: d8 O6 y% X
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
' Y; h: y8 f6 Q- n3 A
+ E5 r' r! C2 x% k3 l1 {2 ~Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
9 K$ }* N* J. L2 B, c, t+ U3 T* D/ v0 R+ r+ I1 o
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; m3 u8 w7 x( Y- {, |, _
$ ]7 P, i3 b: E6 O5 ^' q% x/ n2 T
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
# L8 p  [7 B' N6 p9 H6 d& E, W
% `2 z7 \7 n2 Kat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
2 b: b/ ?; K6 ?; m9 j& B3 C9 E. z) @3 \5 h- O4 b
ISSUE FOUR:BMO
% e( \  p6 P  l) a. Z  a
  D4 K2 k7 I4 a4 t+ E% wBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 l! T4 U9 }( Y9 Z5 G5 q
! a' J# \1 M- ?: V/ q% U
I really learn so much NEW today...................
# Q4 e- Z& b2 v* G6 ?. _* \" [3 J! V7 ^
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) o5 H4 h/ W" B
所有UPS的良好時間規定,在這邊都不管用。
: E/ d& B- A7 P, Q. I* H4 p因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 J. Y+ l6 s0 {
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# q2 x! q- D7 P
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 o2 o9 G3 R2 b  ?
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
2 o$ [+ |1 Q6 A  F, q  A8 _後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 i1 E  s: L' ~8 |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  o. b: k' a, T2 y# a. WDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
4 i* [6 v6 [6 I" N+ R( w, l; t
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 u* W5 j3 P4 _6 j8 m8 H" w, Z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
1 l5 {: q2 L. n' |( y再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" }/ e$ ]0 h0 n; O4 F2 V

  P5 B% C# v: @& L' `  t在那時候我瞭解到一件事情5 Y9 q, K# r8 E/ f& b5 r; `
就是這邊的郵寄服務是一個nightmare7 w4 A1 W" w) L/ T0 Q
這件事情,應該大家都有經驗吧!, n8 I- ]" _+ W6 t. {$ b0 c( L
對我來說,這是在Ft. Mcmurray最不好的經驗了!. w" l& F1 D1 r: r* B+ y
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  w7 O% a, m* b& }) L( n
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
% N+ h! A- S* R所以我還是選擇天天笑的過日子好了!   {5 k; N! U% }
: S1 L6 i2 T. T
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe8 y: ~3 }% o9 y* g9 K
take it easy. F/ Q) {5 J9 S( G! X: v' N  B9 L' u* v
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 Y( r% [* ^' U* Z% J. I6 e# @Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
, K  a9 @' J" D! k  n( d. v& n
/ R) V, @4 A; N- y! n; [+ ^7 v! R& P/ Q
以速度慢 逐渐被淘汰 -效率低
( [% R% n& O7 b- |( e3 S& Z% X3 W- u! v% W; N* \/ L* V6 D7 q

. a7 x/ H0 v0 r' c) i
! F6 c5 ?6 A* ^: i/ I8 ~6 U% r& q

( ^- q0 ^$ \4 e# D% K! h1 p1 C
想我们的敬爱想-我们的敬爱的敬礼!
; ^' V4 U7 q. R6 `; k# T+ b' x4 m+ w+ {6 w
搬场公司-成立最早的优质的上海搬场服务商7 Z( p: {8 H+ M* [( |
服装批发-上海919服装批发基地
0 M/ c# Y+ g) p/ D: ~) D1 M张力仪-专业生产张力仪- @  j) V7 k( Q+ M: ~. d
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ R8 c" u1 F1 e

* s2 U) k9 s3 ~" E( K不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-24 21:02 , Processed in 0.237771 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表