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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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3 o; y9 r& V. V' Z; h9 tIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................0 q$ \2 \4 T4 V- T

6 ?( A$ }6 b3 T1 ~OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......( N) i, J! ^' n3 S4 {

# h3 M: v  f& n* _! _It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ D8 o& T8 o- K, n- z! R, q. u" I
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ISSUE THREE:UPS" y8 N, s" D: Y% W4 U

5 v! N1 }9 X' k- c. ~, d7 A5 ]TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.7 p# \5 g& I- A/ d

% v1 P6 j* u% U) ^+ j  sLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 T2 m* [; n* Q- t, q* ]

0 x- V( X1 Z* hTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!+ T5 q5 l" n. e) g

/ M1 N7 L! O! W2 l8 q1 fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  H4 E% _  F+ ]! f' b5 J

+ }& A2 v! p1 h9 f# ^) g( [ISSUE FOUR:BMO+ B( E3 Z3 d: C: Z$ s& R7 c5 i2 K' C& u
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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6 [$ M9 A# C# NHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' M2 E) b) U! G2 F所有UPS的良好時間規定,在這邊都不管用。
: @) |. }+ ]' w* V0 l' L: a因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% q& Z: K) A! u  K3 b- k0 c/ I( D剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!; {" O- H- [' H8 [3 H% |
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!/ G$ |6 ~1 x" T, c( m3 y+ W$ v" P3 \/ P
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, T/ r9 w) J+ A後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 g0 }( P/ o- \# M9 V有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況' N. y% e5 z7 x$ h1 h/ g, ^
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ x2 X7 y7 _0 e. T# T(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。0 R2 B0 ^& a8 N4 v
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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0 y" ]3 D; _% ?1 @( n在那時候我瞭解到一件事情
# U/ d) Z( @" M1 t" P( F1 F就是這邊的郵寄服務是一個nightmare/ H6 C0 o1 c- G, F+ Q
這件事情,應該大家都有經驗吧!9 t6 x1 r1 v9 Z- e, ^% Q9 G1 i
對我來說,這是在Ft. Mcmurray最不好的經驗了!, l; S7 q# Y8 g' N+ f4 F6 [1 W
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!+ }  p" r9 ]- E: ?+ B
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
' H& K; ]$ \' P* J2 u# x所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe# ?1 R, v$ H9 v7 q
take it easy
1 \- i' m8 I6 J8 P5 j& llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back./ w+ m: }. d, [! R0 `$ ~8 Z. q! i/ D
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了& _" _) P; y6 {1 b3 H. \
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!7 d0 o8 d3 r1 ]. a# @( o

! i- t; ?: \* ~3 }. C搬场公司-成立最早的优质的上海搬场服务商
# Q2 h& R* s: }3 u, t) f8 q9 ?服装批发-上海919服装批发基地+ o6 S( C) N9 B6 Q5 M
张力仪-专业生产张力仪
- P2 F1 R8 g. n5 a5 b: G/ X服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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