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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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; i: L) Y5 E! O. x" n! q1 o+ AIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 Z  b( m4 V( g) A4 z" J4 h

, x2 L! [! Y/ D  z) _" OOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 W7 C. G0 Y5 I8 h- @0 T- `% I: y
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ISSUE TWO:FIDO.......
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+ D# z7 S  t* j" j7 G2 @; o) FIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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3 h! _0 Y  B. U- k+ M  ZStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 K5 a1 S9 B9 @7 j. ~

" h0 j+ i4 f$ r, u$ lBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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. i. L) P! h% @1 {; P; f" HISSUE THREE:UPS0 a+ ]* w8 U7 Z+ A" u% j

' P7 [) H  g. }TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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% f8 z8 V3 R5 a8 R9 z5 a- iLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... m: q% u0 ]- G: N2 w

0 y7 M; O4 X. mTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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4 z" T3 ^1 q; V: ]! m" Vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 }/ [- [1 ^6 \- P
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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% k% c0 w' o6 H) O7 F( x9 _4 wISSUE FOUR:BMO
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1 B$ W( n, E" f, CBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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0 x# i9 G% @, s- Q+ gI really learn so much NEW today...................
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4 w& [7 N& [" G1 eHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。7 N3 g0 z! s# |# s& O; f; j  v
所有UPS的良好時間規定,在這邊都不管用。6 ?5 d  m' O( O2 o8 {
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
. X0 q% `! `( w( H  b, `- w剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( `" b% z, i: [9 y) @! @
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' J6 ?9 ~1 Y6 Q8 ~) D再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# h4 L" g1 S7 e- L' ^/ y# L- l8 Q
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" E% {! z' ]+ v# }3 w
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& H' I$ N, w3 B) z; uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 L8 d. E& u; L
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ c( |% C3 W2 C8 |2 h/ ?(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* k0 N! ]; {- k' |9 T5 P; T) y+ n
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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1 h3 m) b7 v3 v7 Z在那時候我瞭解到一件事情+ M+ {7 Z* Y6 d  _5 O' o6 D1 N
就是這邊的郵寄服務是一個nightmare5 s3 B  S: n# N6 B
這件事情,應該大家都有經驗吧!! ~" y0 Y4 ?  \) ^# v
對我來說,這是在Ft. Mcmurray最不好的經驗了!" G  t- v% i: S" ?+ \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 p. N* s  G0 M& H* M2 W
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
' U, f* t$ z3 H1 Y* H所以我還是選擇天天笑的過日子好了! 6 r8 }: O# I4 Y  x$ d0 E
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) R6 w6 `$ d. g# q- [take it easy4 ~4 G$ {: O/ s5 ~% d
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.8 Y  \  J" E- i! w* b
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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; ~( k# X/ t* u/ V以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商9 S5 F2 i6 D2 Z
服装批发-上海919服装批发基地8 W6 ^9 r4 Z$ }- W4 q5 a
张力仪-专业生产张力仪3 }9 X+ b: u# @
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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