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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' ^* `2 l$ l- t1 b3 d

6 e8 O5 u0 j+ X0 b" j4 {In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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( Z1 N% P7 O; E6 v. I" ^OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO......., _# a& U7 a/ s" i/ S) z& m

/ D; ]% E5 Q3 Z' [8 UIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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/ [! W+ i" Y+ j% T) LStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.8 X/ v  [. _! ^% Q# e& e8 T: [

( w' o% J4 X: k1 H, V9 xBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS) |* e) x- g* i

: _9 s" L* D7 `2 r# m5 m; s& U4 B5 s# g5 hTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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8 d' M. \5 B/ _- H3 F( SLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 h+ E0 \& G' w: y1 N' D( d
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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$ P6 o- t$ `% ~1 x2 @6 b- p4 o& gat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.# b2 P% c& u$ X& A6 e: q

* ?, Q( H; q3 k) s3 i* p9 C( PISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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; k; w! p! H8 L% D/ a( Y$ JI really learn so much NEW today...................$ H3 @4 B1 z: L; M1 @
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ s. R8 G' q: K5 s8 [6 j
所有UPS的良好時間規定,在這邊都不管用。% G8 q3 Q2 P2 |9 G! J1 }: l9 G! ?
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& i5 r* M, @& q9 z+ e: F剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' m4 h3 @% X7 x8 X/ a% _也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# s: ~6 q$ `( h+ K  \2 w6 e  }
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 ^8 B8 K- u! k
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
7 D  r) `; j( z有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
. D% {+ m4 {1 o$ `; pDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 }* ~. w; c7 l+ O. t
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& ]$ N: a. m- @7 }0 ^" |
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。& J0 Y  `% }  f3 _9 x( p. P3 v
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 q& V3 W& u* L  f" W  Z9 y, G
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在那時候我瞭解到一件事情% O  S4 o) E4 @1 |5 B. H1 W+ |: E
就是這邊的郵寄服務是一個nightmare
! D5 R7 Q5 b+ M: {這件事情,應該大家都有經驗吧!
# k  R' {5 J/ N0 o7 h- s0 b0 G對我來說,這是在Ft. Mcmurray最不好的經驗了!
) h$ i# ^! y4 G/ y. \不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. y* C6 {2 L6 R日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 Y1 R) |+ O4 a$ v
所以我還是選擇天天笑的過日子好了! ; t+ _2 U6 r8 m. k/ d" l

9 x& a" G. x: ^& d" {2 g; z* E但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! v; p4 S' M8 j# Ztake it easy
$ D8 [- }# k: R7 C" z7 p. klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) x9 \5 j% @8 ]8 MLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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* P2 c+ H& z  K) x1 }以速度慢 逐渐被淘汰 -效率低 / ]  z3 t5 ~- c! k# ]+ P% Z$ ~5 {
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: ]0 {: o. r2 M  Y( \+ _0 A想我们的敬爱想-我们的敬爱的敬礼!9 [* j& H3 e' C
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搬场公司-成立最早的优质的上海搬场服务商
+ r9 V# r& q7 C) h' `; L5 A服装批发-上海919服装批发基地
8 N" ]6 ~4 V3 h2 |) \# |8 L* A张力仪-专业生产张力仪( I# X9 u, S5 _% \
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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7 M2 O+ ~3 X& J1 H不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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