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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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& L0 _) _' `, C8 NIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................8 E. s' R3 k* f! g2 c9 D
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.* D' D" ]1 @- v# |; V

$ v& K2 {5 m: A( o0 G/ sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS8 x8 ]$ E/ j3 ?  ?

* ?1 A( x- l- t# KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.3 C: H" |' |" |' n5 H/ ~$ a
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:( }% A7 {8 H- a4 E. U% H# U/ f( H
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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+ r& ?% Y" N. J* d& @; F' uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) e# _( ^( A) M4 w2 c
所有UPS的良好時間規定,在這邊都不管用。! \: e# E) ^' f( x
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
. h# E5 F9 A% W0 e1 F5 M剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 X$ H/ E8 C8 \% V
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!8 N2 o9 i* c' z9 H* k4 F2 S) X
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
. e, i, U/ ^% i8 i) [1 D' ?後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  f/ Z1 H1 y8 J
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ a1 b/ K! ?5 s5 i3 V+ w9 J5 A% [# A- fDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 T$ g0 O2 e7 L: R" n(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
8 J, x' f9 m+ ]1 g- Y& o" E再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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; [1 a% X* \$ u' I8 M在那時候我瞭解到一件事情
0 O* G7 z1 N  q% v就是這邊的郵寄服務是一個nightmare/ Q5 w3 Q2 F/ ?3 C
這件事情,應該大家都有經驗吧!
! s8 y6 ]* t! _% a2 G* d/ n9 E; k對我來說,這是在Ft. Mcmurray最不好的經驗了!
- D, A  d2 J* Y$ {不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
3 b! y0 \. O& ?  {$ O日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' e% P  U' c3 Z. X( o. \
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
7 u5 @( t3 y9 S1 vtake it easy
$ I% R4 E: O8 F; W" z" zlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.  N0 T* Q8 U* i9 Y* H
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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) r8 C/ o6 h2 x$ P+ \4 T/ P以速度慢 逐渐被淘汰 -效率低
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3 I' F$ S2 |/ x+ F想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
' U7 c2 E" E1 i2 ?服装批发-上海919服装批发基地
9 p- H! b" j5 L6 W0 g( y张力仪-专业生产张力仪* Z" ^# w, ]& S) S# J
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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  r. D! y% a/ X+ Q  ~9 F; Y$ ?不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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