爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3072|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 g7 |9 q; g+ S4 T4 K  y2 F! F
, ]* ?. ?0 D: N* B
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
/ l3 W' M! u1 U8 e  {
0 w# B1 R1 L6 NOK,,,,,,,,,,,,,,,,,,,,WAIT....................
6 `2 B( s* V  _: G( h  R+ X' K* p. w3 z+ |, v' ?3 A. H* ~
ISSUE TWO:FIDO.......
1 A1 ?: G5 q$ f9 F
) j, U7 c8 ^+ l% m; t0 BIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 }$ S. a* g) G: \
4 T' ~2 r4 g" c1 ^
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
8 ?7 P- f' D: ^. D
  S! @; M8 e. t# w5 J% ZBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
0 a+ M$ E/ U' z6 [
$ D) V& W9 M5 m% L% v+ D: uISSUE THREE:UPS
; e1 E$ S! ~8 t4 p' l7 [( ~5 }8 C( N4 Q7 d1 F3 s5 }- ?
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
$ R% ~! n% Z! @5 h% Q8 o+ V$ y2 Q, G! i1 I
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......$ f8 e, ]4 N2 n  H
9 p- r9 s% p$ N+ `4 g* Y: |; o2 m5 D
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
6 A- e, g) `- `0 j) j1 Z, |- Q
. b4 Q" _, Q2 x  ]- X# [& d, dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 B4 a* _, a/ h; P: `5 l+ O1 ~
; w7 Z  J# A8 ?0 F( J# z7 s
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
8 e' p7 ^7 `! ?3 F" t# U
2 J2 [5 N+ _( ?: Z& p6 cISSUE FOUR:BMO9 x5 T1 L( o" ^8 a+ o
, }2 n% T4 l, O) {/ j6 Y! Y# O
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
  \# I9 d4 [: Q. L, h+ }, ]5 U+ r& Q0 q) C' L9 p$ h6 \
I really learn so much NEW today...................
+ b8 E+ k+ R+ x) J$ y: s) e. z* w  ?' g: Z
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- A! U6 K: ]" D- N; }7 u* S- K所有UPS的良好時間規定,在這邊都不管用。/ n' D6 q+ i$ N9 N* _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' z7 ^! H5 x% M% Q3 Q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 V, A; ~* E5 R# g  X6 Y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 _/ |0 o7 J/ S# `再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
2 r' S, f. C0 n" B$ Z$ h後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
5 ?% s4 l. T- Q2 V" I1 V8 x# [有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  g+ _4 x" B" p% I$ rDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。$ H! d6 X: b4 L2 c  r

/ p) [  S, G, |; ~2 d  g9 \: |最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& F6 l) g0 X: Q2 v  F8 X(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
- |8 L2 a( C- y* T1 c再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
6 C* d: s; w+ Z  ]" s$ G
( L+ K4 O' i) P, P9 e4 X" u' |2 ], G7 ]在那時候我瞭解到一件事情3 m7 W, {; J- M  W" Z$ t
就是這邊的郵寄服務是一個nightmare% t& s+ U$ G) Z6 [
這件事情,應該大家都有經驗吧!
. q3 r+ v, u8 w; J" W對我來說,這是在Ft. Mcmurray最不好的經驗了!; l3 G! R' u. b) L; y# B8 x
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!+ }2 x2 R+ R1 S; w
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
( y( O2 T, s9 o2 C6 M! k) ^所以我還是選擇天天笑的過日子好了!
9 v8 Z% ?5 i% D: I+ L) @) Q0 g& |. B% n9 g# M$ I4 Y9 p) K" ~& d( A% ]
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; |, E- Z8 T% L% c5 g
take it easy
3 b  X( W8 T0 Q4 T5 S$ zlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% {; L3 ?: S! [6 m/ ?
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了* g9 K$ U# o& {9 Y# {
- b5 D: O3 n% G+ V. w
$ j; d9 t7 k" V. ]1 G
以速度慢 逐渐被淘汰 -效率低
$ J  |7 K  X  q* ?1 q
3 ~9 o) x9 F8 a0 K$ N& B1 C9 h; j- i# ?
! I4 l, }4 e4 `2 l& z
& |+ Z5 L* J! R0 n; u$ [) D5 i

) O, W# m2 U- I* r, G3 R* S$ {* o& [
想我们的敬爱想-我们的敬爱的敬礼!
# ~/ w4 T/ y. A5 J( Y' A
( ^) `, x' D% Q4 i搬场公司-成立最早的优质的上海搬场服务商2 Q: x8 H6 n0 c* b+ w$ ]- X
服装批发-上海919服装批发基地
! V% R. E9 K: W; r9 t- {6 l/ Q- l张力仪-专业生产张力仪
$ T. }" s6 i$ y0 C% b服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
3 R. B9 c3 }" O0 g; v9 `8 \4 r1 K5 n" Q; n8 ^" r
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-1-18 14:07 , Processed in 0.207744 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表