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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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" }& G3 P  c- ]# sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................! p$ J1 a8 L; p& T% l$ n/ v
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ISSUE TWO:FIDO.......; d) Y& N9 m3 m; c+ r0 u; p

. t) S: j+ }( i: S- b# J* N7 ^It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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, t1 R& @0 Q' s! \* D% kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.9 H6 i6 Y) L! B  O' c

2 u' j/ `6 H2 _( }; j4 J1 {9 ^BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 D5 O) |) A; A- h2 |. y7 aISSUE THREE:UPS7 d6 {1 G# k0 e
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.0 Q1 F) U+ a$ j* G
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 R1 d7 h& s6 J) r$ c  S, ?2 o

$ T# S& g( P: e, G" sTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! P* e6 t+ R% }# L( d

, o8 n  }  L* G7 B2 i, W" pat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 f6 {- L5 L1 @; s
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ ~# ?2 D5 R9 z% q% k

: o; B! j) }* A- {4 _7 b  @# d3 HISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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" Z3 }9 H" T8 a' v  FI really learn so much NEW today...................) i" v) D9 h; A1 b

# |$ g2 ~- j# n' LHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。8 ]9 q: w( k. c7 x
所有UPS的良好時間規定,在這邊都不管用。" ]7 r; e. U! G: X2 [8 r+ @* N
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)* a( X- E: d+ Q! @
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!0 y: [- @; Z- Z8 I
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
0 ^9 K3 j' l2 G# u! @/ ~0 O再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ l1 P2 J" ?1 Q. ^3 ^
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( m: g; h  m/ G6 I6 v  ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ w; h4 b7 Z7 I$ B1 M0 O
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( J! p) a  a. e5 e4 g
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) t. O& Z. f2 F(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 G5 E/ ^+ z. p. A7 \% B0 i
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?3 F; P* h' A7 J$ z/ g

8 V) r6 I9 g1 o/ n. [- k在那時候我瞭解到一件事情8 A# z( ~. C# N; q5 o
就是這邊的郵寄服務是一個nightmare' L4 }. Z  d$ u1 M3 s0 Z
這件事情,應該大家都有經驗吧!
9 q! R  z0 q, b. u對我來說,這是在Ft. Mcmurray最不好的經驗了!
# y0 B3 X8 r, @8 |7 n) ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! L5 W1 e, g% L' [6 y' p2 A* m7 F
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# I! Z; q! P$ ^# Y. y3 G所以我還是選擇天天笑的過日子好了! % w0 c, ]" J* \& g2 g4 K

( z" s# I% w5 D" U7 s但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" U% Y( I, v+ `; @
take it easy
( L0 H2 {* A# \" B7 klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.( f/ ?# ]% S  ]* _* p9 g1 y
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 6 P& l/ d; J- U
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* h6 m7 W1 }3 {' T# @# R  S9 |想我们的敬爱想-我们的敬爱的敬礼!9 `6 O6 a; q' t+ s' [( N

* q$ M( L6 c& m* B3 F: |# v/ n搬场公司-成立最早的优质的上海搬场服务商: P1 ]1 |1 D/ }* _. j
服装批发-上海919服装批发基地
; v! Q" i7 V( C张力仪-专业生产张力仪
8 ?5 a2 a3 ]7 T/ d服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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6 X7 m3 n. w9 g2 P, n/ g不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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