爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3281|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
3 i* q7 X! L5 A. F8 s$ O4 [& C4 t1 o/ I$ W4 y' t! L' D, C
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
' m0 W4 i5 I# X' F: g0 c
- T' ~' A  y" X3 C: B" X" qOK,,,,,,,,,,,,,,,,,,,,WAIT....................
7 ~. S, d# s1 U4 Y
; D0 H( v: ?; Y  QISSUE TWO:FIDO.......
* h( w% b& d* s) W$ }% L
& B1 a8 B) [" Y  U; V' Y. cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
+ o0 Q9 C3 t' J! ]; g% x7 }- R1 q+ S( m/ X/ @  Q' k6 O
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 W" P5 \1 V6 G. c7 H' P# L! S7 Z' n- _

2 x0 }3 A  q0 u% Q4 H* z- W* x8 RBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) m! a) w- U( z- `2 I1 f9 e) ]( @; Y; C

+ J% |/ A# W) w& pISSUE THREE:UPS! C7 S) F" _6 t! _2 K) R; j! S) A

5 E; D' \! P4 V" G$ DTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.- g; E8 @6 q3 ~# b6 D& y5 B

2 s# z& O- D9 u5 FLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 T; _2 X% P1 }3 w! z( x+ r8 c
$ `" y" V7 K7 a9 h; E
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! i0 d" r% s' ~
# ]! j! Y9 d5 o- M4 K( g
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
3 j- \, d8 a" Y& n# T1 N; i% q+ M, R. |9 M0 u+ p
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.# Z/ R) E; O% ^
6 L  L% C; Z. J6 r" E; ]
ISSUE FOUR:BMO
1 k" ]7 s3 f- r8 z. ^6 V# s& B- S
. l& O1 F3 `. g" r! v( }  a7 xBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 d9 E' R/ s  S6 ]6 e
  [  J" B3 Q' S) n
I really learn so much NEW today...................& {* D. g  C' r% U
) g6 b& S( K7 |; g% v9 h
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 I- R" P" Z0 S( D9 n
所有UPS的良好時間規定,在這邊都不管用。
6 T7 k- L9 F" q2 P& B因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)8 P, V' |7 G) Z( ?/ J1 l% g, H  L
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!2 q% P7 M! U# f+ H2 u- N
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!9 _8 R9 l4 h9 @, R) V
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& y: j& W" V+ T# c5 ~後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! Q6 I& r/ h$ J
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& a" f- |0 m$ o  x/ a
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 E/ `# I; \1 `/ k

2 a. z1 I- g8 p最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!8 B; ~7 w- P3 ]6 N$ }
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 e2 H& _; ]# c. a/ w. z再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?4 w; d8 \& @- Q+ Z5 ^5 E
) m' z8 e; }) q4 H( |, x6 S, f9 u
在那時候我瞭解到一件事情
3 |$ D8 n; W& f4 w: W: |1 J就是這邊的郵寄服務是一個nightmare0 p& A2 u3 ^# f
這件事情,應該大家都有經驗吧!+ D' E2 q2 m& I8 z
對我來說,這是在Ft. Mcmurray最不好的經驗了!1 u* s" }+ `6 s& j7 \$ ~
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
) K: w' a1 i* g$ h! B; c日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。. C6 v! j6 B. X- V8 f
所以我還是選擇天天笑的過日子好了!
3 y( i" y' D+ c2 f9 ?6 `% h+ M* D8 y" z0 ?* r" \: b
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe4 y: V# d7 d6 Z6 L  Z0 g9 }7 j0 I
take it easy0 U4 o3 J- {5 I' Q4 [0 l
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.( |% q/ j9 T# P) ^6 d8 g. X6 x) o
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
6 _+ `" @: J; n. G4 P& p( m9 b
2 }4 h7 ^) _* L1 o# [8 E( m
' X( ]! |& I, E/ s* M! y以速度慢 逐渐被淘汰 -效率低
0 S! E, l  t3 E5 m: Y
' D& L* J% j: @8 u* ^2 K+ l! B
5 o; [) S9 H; g, s7 U' P$ L* D/ O
/ }' ?  w3 n* A4 Q3 S7 J2 B0 m
& f' V' O9 P+ g2 V5 K% ?- _! @% T
- t1 G( D2 G! @$ G( c) t! [, n1 h, @& E& L0 N, a- p
想我们的敬爱想-我们的敬爱的敬礼!- w- q2 G: r' W$ U2 F/ U

. a- |# A3 L! @% R' w/ r搬场公司-成立最早的优质的上海搬场服务商
; g/ q8 f8 X. H0 Q  ^, p& L0 u- o服装批发-上海919服装批发基地
! U) w- X* C. i( Z张力仪-专业生产张力仪
0 \5 w* ]+ |( s% Q服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
1 c+ W+ B. W8 b" R, y/ R
7 Z2 w3 p# K) n0 W. u8 w; h不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-5-9 18:46 , Processed in 0.260701 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表