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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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: u" ~6 {0 Q: O9 s) a1 J6 e$ rOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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+ }' ~0 c9 ~5 {It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 A% S1 U) o& ]1 o9 o" W
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: E( x- J* O; rBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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4 [# Q2 D2 @. H5 mISSUE THREE:UPS. X5 [3 B+ F+ i8 _1 u
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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! c" F% C) I! j7 r3 |. M" L* _3 c/ Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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  X) d& K' E) S2 k  F7 eISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* V9 A( g( m  A
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I really learn so much NEW today...................
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* A5 T- P% W& j- @; sHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
* ?3 c% a: R( S1 m2 q# ^! R. x2 m所有UPS的良好時間規定,在這邊都不管用。
" R, K# g# S( s/ b因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)8 ?" x" b$ h  W& v
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! c8 Z) T$ K- W
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% R* u& b2 k/ m* A' C
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 ^+ @: J+ l$ E' f3 W; `& o後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
1 m  s$ U4 N8 ^: j) v0 q* R! I有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 A6 K% j9 [, a/ j) d4 [3 I
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) ]# J/ [3 A% v9 b(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. q/ k0 L. |$ n# s3 _
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
5 @. a; j3 m( b) p# j. e& @就是這邊的郵寄服務是一個nightmare/ q- p; G3 ?/ ]# O  R% ?. G4 s
這件事情,應該大家都有經驗吧!/ V0 s. U' e& X9 Y' N$ \
對我來說,這是在Ft. Mcmurray最不好的經驗了!6 `+ u$ p4 L, `% \% q, `3 V
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. L6 b% K8 }& O7 ^日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
9 a/ h& v9 M" A& b所以我還是選擇天天笑的過日子好了!
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1 R' I+ a0 G) e. [' N但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe7 l/ Y* m6 R* s
take it easy
; t& T; w6 N5 N6 c% Flife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
8 ]( ]% c1 N" o0 `Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# c. d6 p  l& f6 S; n9 [% a
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以速度慢 逐渐被淘汰 -效率低 5 K. B" E. R3 c/ B

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商/ _  J/ W! j' J0 F
服装批发-上海919服装批发基地- k& _0 S7 \. H3 N
张力仪-专业生产张力仪8 O/ H8 R* S: D/ T
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( O% |3 v. V' H8 I, ]/ L

; u0 G( E3 Y' a% r( j不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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