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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' L, r- L# W& v: ]/ [

) b- V1 `: r" SIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................5 W  p# y9 ?8 m+ m+ E  b4 U/ _

! t" D/ e" G* E, l0 TISSUE TWO:FIDO.......2 C- j  ~  n8 s+ R- z) d

1 Q8 M3 R$ J7 ~4 z7 YIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.; N6 ?8 g- I5 m4 H) Q
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 l& B* E7 N, T2 }9 I9 b" m6 ~( m" u

% T% h' u; _8 x/ gBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) p$ H# q0 h. y3 Q- |

- G* C' ?" T3 X5 ?ISSUE THREE:UPS) ~5 T' l  K" `

" H" z# \- E' x9 S' aTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......) K7 o2 [" }7 d4 o

6 Q; b3 y. k6 N  E% }TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" r: |8 P: x* b% c  f+ {

) Q+ D# T; m2 ]4 V- mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 h+ z/ V; |& K) c
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO6 G2 R  L1 d8 @# [( ?; H: U- M) E3 y
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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# }2 P. I: Q  F, o, T" vI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。( s) C6 ]2 P7 i% S  E
所有UPS的良好時間規定,在這邊都不管用。( Z7 e; Q" A) g1 Y4 k7 M3 q! K
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
3 {0 a6 X  J7 v1 L* F剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% z+ f. u5 M( J* N, A也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 X" {7 {  g  y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator) f- u  K9 d' V# b6 _0 x4 w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 C3 n. X0 x! \5 X% i9 v% I. T
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& `' T. v7 M( m, [
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( q- q  z7 d# `9 }

( x, Q( o3 t$ ~7 ~8 |# D  A5 ^最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 f. x! U& F3 _7 N3 g# t8 {
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ ]$ r% ?& a/ H2 V
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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& H) Q; E  H& _$ P% A在那時候我瞭解到一件事情: B/ M. b# I4 f0 ?5 k
就是這邊的郵寄服務是一個nightmare! ~& K/ S; v* d2 v0 e7 c/ H- D! m/ e
這件事情,應該大家都有經驗吧!
: x0 e& {: l2 i# T1 g% n0 U  R  _對我來說,這是在Ft. Mcmurray最不好的經驗了!
# R% M3 J+ }, ?- g不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
1 ]1 t9 Z& W4 B! T) W/ @4 F- I1 o9 v8 H日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 y; D# z. Q; O4 ~9 m
所以我還是選擇天天笑的過日子好了!   ?* I. o, d' z/ \, V
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: x* @* {; n( t3 P. n: f
take it easy& E3 ]2 C4 S; B0 X
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' u! K6 w* \* b0 [0 tLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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$ K6 l, ~* u: o$ e- A4 @# r, B, c以速度慢 逐渐被淘汰 -效率低
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$ d9 D% T# h! \0 U  r2 {5 v想我们的敬爱想-我们的敬爱的敬礼!
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8 D* q( |7 \3 r* g5 E' K4 @搬场公司-成立最早的优质的上海搬场服务商7 e2 Q. U6 |3 z0 O* Y; e
服装批发-上海919服装批发基地: W3 ?& u% V( b7 f* ^; L! s/ J7 i
张力仪-专业生产张力仪
0 ^2 r9 W8 R1 X$ _1 J' r% c服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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: W$ k9 J$ l0 _& g* c( l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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