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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"( M5 ?& v2 N1 D5 P) b" d
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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% C6 V2 Z/ z+ sOK,,,,,,,,,,,,,,,,,,,,WAIT..................... ~% u* [3 v% w
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ISSUE TWO:FIDO.......
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" B; f3 D  B  a+ {, SIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& B* k9 X( p; h" G9 R! ~) T
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# _4 B. b3 F: u  n4 `3 c* \

/ J+ ^+ C  B4 `BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS( A& |9 }7 `9 C) h3 [) M% b
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 r1 C4 \/ ]* x" p, F6 ]

" Q+ }* v1 X; {, j( I; [4 g* ^8 C2 \Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: U0 T. V7 L* h5 B# ?
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# }5 H+ J) X& ]7 Z4 R

# T7 q/ d$ b5 s5 [8 Uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 z5 N$ T' ?! D! @1 k% [ISSUE FOUR:BMO
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1 c/ C# c, l+ {0 kBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( G' n" c& ]4 h  R6 w" D( `

2 M- [. |8 P0 @3 |% U( U: gI really learn so much NEW today...................
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2 g' l$ u& ~. W/ l5 lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
6 m( e4 [  h/ x: t所有UPS的良好時間規定,在這邊都不管用。  U7 k5 ]& d1 J8 h- M
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 l( y( D" w8 l( q$ m剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 l$ j% K. s! X3 A4 |
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!. ^, [* t7 `* E" r! a4 [( z
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
6 h7 l0 h% g4 o% o後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 P* a8 o& x- B有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 @2 F% o$ g5 C- L* J( x) G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。4 H$ t9 Q$ g/ z$ s. F9 m! ?

: [* p" S& X3 p最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! q! E/ B0 [- k* @' ?) _
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 R3 b! m" e5 C  G再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情9 s8 }/ i( y$ |+ D  W- x
就是這邊的郵寄服務是一個nightmare
! q  ]5 U( c1 }/ T# F' Y這件事情,應該大家都有經驗吧!. t3 K  }$ h1 J3 P8 \. i; F4 C6 M: [
對我來說,這是在Ft. Mcmurray最不好的經驗了!. L8 h( P: u# q  P
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( F9 J! }( M6 V- Y日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, R6 n7 w/ l. r4 B5 l" O
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ R5 n! _+ E; H5 w8 v- atake it easy' Y" n5 [. _4 d; k" Z1 t$ ]0 U
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ x7 d1 m$ w" YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了% ]9 N( }) Q% Z, j0 g  t

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  y/ t9 K5 Q4 Q1 p+ p* U以速度慢 逐渐被淘汰 -效率低 + E9 K' ?5 U: J, a; b5 B

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0 u5 s) r6 b8 F' g想我们的敬爱想-我们的敬爱的敬礼!6 o2 Z1 D. a/ A
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搬场公司-成立最早的优质的上海搬场服务商1 C* O3 O4 x- n; F1 \) x0 X
服装批发-上海919服装批发基地
, N7 R! A7 H7 m" _$ f张力仪-专业生产张力仪6 i' Z" m3 E2 x8 x+ C! v
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing) H6 j! X! Z+ r3 |6 x! k7 B

; t/ U- T+ Y2 O' G3 ]不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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