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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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2 q+ M( c" N+ Z' BIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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7 C* r# @3 ?9 e0 aOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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# o9 |. j3 J6 R+ `8 |4 i  zISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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- j( B7 O, J8 A7 QStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 c" y0 m2 T3 R

0 r2 ]; \! u) y2 m* H% e6 I3 p8 aBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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7 u. R& b" [, U. u, f2 xISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:: L6 p1 c: k8 P: _3 p* q
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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7 ~) m/ f( C% n( eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 H- Q  x8 p! k6 N* ^& H
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ISSUE FOUR:BMO
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6 |. c  Z3 F+ OBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, O) V% Y2 L3 v+ ~1 L; b) g1 r

0 y8 }4 b, R. h/ ^# f1 R8 hI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
! ?3 T9 K) U+ ?* |& G8 d$ i所有UPS的良好時間規定,在這邊都不管用。
4 e; n3 C7 {6 n/ V因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
  `5 l% C7 X, t. j剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' m. J7 Q2 ~# S2 f4 Z' @0 G
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
- j8 P( B( a! \) y, l/ z  W再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 S1 D: w3 B; i0 y5 X3 S* R; ]% i& e
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% X& O7 [) ]/ W( F+ {有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
3 |  F" a, g8 o7 S; ADriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, D8 G: Y' J1 v# H) f) R

% V7 q# r9 z4 L* S- _1 V+ h$ j最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" Y0 Y3 W2 E2 f: F! O6 v$ \(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。9 {, d$ E- X4 J
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
! S) L% Y; ]! R8 x) o就是這邊的郵寄服務是一個nightmare
. o- b6 B/ C6 t: n7 ^( W! K# R這件事情,應該大家都有經驗吧!: V7 y4 {: |; S/ M
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ P. B3 p5 k& p6 g3 c! q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  t7 A% }2 ~. X3 {8 C- \# M+ {
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# T9 x" ~9 H$ [5 S- a所以我還是選擇天天笑的過日子好了! : r% |! U% A6 k1 R/ p

$ Q: ?3 Z( Z3 _但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
5 J0 h. a1 a, o. X6 Y' V9 j- L0 V# jtake it easy$ d$ t4 ?4 @3 ^0 S7 f; R  Z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. T& a# F9 ~7 p+ M
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 U8 W% d6 K4 @

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以速度慢 逐渐被淘汰 -效率低 # V) v" g, ]2 W9 i

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# u2 n) u5 S, [: S0 n4 N3 s想我们的敬爱想-我们的敬爱的敬礼!
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$ d% L/ I) N+ V9 F0 b搬场公司-成立最早的优质的上海搬场服务商4 j/ t( d" m% X0 I  r4 |" i
服装批发-上海919服装批发基地
7 _9 i/ U" j1 o* l2 l7 h张力仪-专业生产张力仪$ o! {. X  j2 k
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing; Q- ]* }  B% j0 A
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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