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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; v9 B7 o8 X- V6 k; m* n/ P
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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# H9 l( Y4 \$ V9 Z0 BISSUE TWO:FIDO........ ?$ t! P1 x7 I4 R, g

& c# |" G& u" l6 p; U$ o* SIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 c9 H: w, k$ M1 X/ h! g

% D6 s- P( O9 u9 n+ P2 n0 U3 ]Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' {# P, w. H( I0 ~( d
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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- ?8 y' p9 _7 L+ }; f/ ~: [ISSUE THREE:UPS2 A' U2 Y2 R- j$ m8 c( p2 n1 E

! k) j% [% }6 w$ VTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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0 w- Q) {1 O9 U9 n2 a: g- ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......$ M" O5 l+ Q' t5 Q0 |; b
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:1 r* }) |4 y; n+ A) e5 K

1 x3 x% l4 W6 {, g% b( Dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" M; {% j3 u, W3 I

4 X! f) ^9 w- Jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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: d' O4 z- [* i% \- E9 BISSUE FOUR:BMO5 g0 ~) D2 b  n
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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4 L4 g: D; m2 Q$ L: _. X" x0 aI really learn so much NEW today...................
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& M7 w, X+ M" M. x  UHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。9 o# Y$ ~, o' j5 \
所有UPS的良好時間規定,在這邊都不管用。" {1 P) P- m5 ~, a' p3 p
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 ]6 V3 \# f/ ]5 p, F剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. A7 b; ~, Q2 F4 a3 D1 O
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 N; s0 a+ ]7 Q! G" j
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& {, `! D0 \" j2 q5 G" T( ^8 Q! @後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. J# E+ p$ R- j3 ~/ f% r
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' A# e; p9 e4 ZDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。' e/ w5 M. H3 x: P0 n

4 e# e  Y) l& B" @& g" B最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 }' P1 K6 d+ E
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。9 y% P$ i1 i3 m0 j; a+ m
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?4 c7 I, u# y/ d

4 k7 s* \5 }. B: q9 p在那時候我瞭解到一件事情, x; i& \( [8 P0 M) `( [" R" ]- ^
就是這邊的郵寄服務是一個nightmare- R  v) i; m& v
這件事情,應該大家都有經驗吧!- I" u3 k, r' j* r: n2 r; X
對我來說,這是在Ft. Mcmurray最不好的經驗了!
( S/ l, j; |+ [+ D; o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!; x! {+ k# Q/ o: U8 R6 q9 l
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
5 Q. [6 y1 i8 Y3 R( F/ {5 C所以我還是選擇天天笑的過日子好了! ; w1 R6 X) m9 s. W* q1 q* K- ]1 v0 ]
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe7 O/ |: m; p) B. a/ I" e
take it easy
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
( u' R/ v+ y. D3 t2 ^Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 v) s2 q' X' o5 m6 e以速度慢 逐渐被淘汰 -效率低 % k% y0 `% A9 w+ X
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想我们的敬爱想-我们的敬爱的敬礼!! f; I" h9 @( _4 U, C6 |
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搬场公司-成立最早的优质的上海搬场服务商
9 y3 F6 u4 c% g3 _  g服装批发-上海919服装批发基地/ P8 u4 i+ |7 P+ C' d* t" k
张力仪-专业生产张力仪. c- T5 E' Z( f; d
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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