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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"" n$ t5 I% |1 |+ [/ U" y
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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$ J% Y% v: T) j5 `6 [: zOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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9 \( h" ?1 j& Q* p1 X9 V5 n( e0 }ISSUE TWO:FIDO.......# `/ w4 A) a1 f3 G+ Z

: I  w- ]8 U% @7 V. z1 ?It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 [, W0 O; K. M# _; Q$ I

5 a2 f- n# u; E0 t0 kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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( ~" o7 e2 c% s$ HBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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  Y- N$ Q3 L" i1 G2 t9 e$ Y8 XISSUE THREE:UPS* g+ S  L. x$ k( P$ Z
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., a0 D' f% F9 `. X' o! _( h: T2 E' B& }
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:& I) b' w0 i+ I% w- i8 R

5 o# `. V6 t1 Z& t+ d! Xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!# ~. n7 s3 U/ v! c7 l

5 Y& ^4 w! ^( E) zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.% d# K* K7 y% `3 L7 T

. J+ @; I+ X( \3 N1 {( OISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' y& D3 }! U2 I/ [( k! bI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, x- p% l. `0 l所有UPS的良好時間規定,在這邊都不管用。
, P3 }1 O( F$ h因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* m1 e; ]+ R& D0 B2 t剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
3 i4 y9 z- I5 T7 Z; x也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!  a1 ?6 C. r" s4 Q6 L5 U' G1 ~
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* o% f4 ?& [$ k2 x後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
  H& S, d; P9 X+ ]7 J, S有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 Z% i" v! P- o( B( T* m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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8 O) d# N2 H* g  d5 b' y5 Z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& K! L& D( P( O7 R9 \) t) z(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  Z! I4 q1 @" `2 z: I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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, q% F/ n$ k. j/ c- m. N在那時候我瞭解到一件事情
4 J1 g( E$ a3 [% [6 A就是這邊的郵寄服務是一個nightmare2 I/ K" G8 u+ I/ ^9 U) ?9 P$ S* |
這件事情,應該大家都有經驗吧!
& i" v/ _* `  T對我來說,這是在Ft. Mcmurray最不好的經驗了!5 F- J( W7 E, U( D0 D+ b
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  \# K9 o' ?/ y0 C, L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
3 Z4 @" D- R& y, z所以我還是選擇天天笑的過日子好了! - w6 G; B' y4 r7 m3 X& }

1 Y) p* `4 m0 i; {$ D! f2 P7 {3 T但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& l; V3 X$ L5 i& @" j1 X
take it easy
4 ?3 c1 x3 }5 h* l& E, _! W8 ~0 nlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
- I' ?. M8 l, O1 m# h+ C. R( z- NLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了: z! [1 T3 X. Q- Q6 D& I8 s4 e

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. N% a. i2 ^+ L) f; R2 _& N以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!3 t- e2 ?" M* D. E
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搬场公司-成立最早的优质的上海搬场服务商
) L# }4 ?% ^7 E9 t服装批发-上海919服装批发基地
8 S. K: q' @7 a. ~7 B+ G张力仪-专业生产张力仪* _  O# ?% C; d' G" ~9 r) I
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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" G$ i1 R* T5 B( y7 v不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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