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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"0 z  ?8 [& V  k7 Q" z" t" }

3 t& y3 R$ t2 u; n- MIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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5 @3 D' q# V/ G2 {6 c' U- tOK,,,,,,,,,,,,,,,,,,,,WAIT....................8 w5 D6 F: j" N7 l

' E- t& k. A5 I6 @# {ISSUE TWO:FIDO.......4 O* E  q. H! U3 o8 Z
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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$ D4 X* k, R' I/ {9 M& E( F6 GStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 o: A  r0 [. F* }
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ISSUE THREE:UPS
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4 h6 V; V7 s7 T+ }$ K" MTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 G. F" G) m6 g" M, q

5 w5 q" r8 j( pLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 w7 G& V( Q; @

( \& m- Q/ [8 M6 ETODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 A7 {9 j8 [* ~: _' b

  ~# I' D# L0 Jat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO+ q" |& P; [2 o2 f6 F
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ K9 V4 y* w2 j, h" p! S$ [2 d

$ R* K0 y5 J) P6 F5 a  VI really learn so much NEW today...................
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9 u! }' T2 c2 \$ N$ eHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  C2 K2 {  Q- U  N  _; z所有UPS的良好時間規定,在這邊都不管用。' I) {8 l, g. G7 L8 u  g; T
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, Z$ u# t" z4 H5 O8 a剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# _1 P5 m5 J+ f& k& P% R
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% f1 P1 X* j' f$ X6 j再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator$ a: x2 k) K4 k% `3 w) m+ T
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
2 m9 \9 m4 Q1 }, H7 J  D/ q; q4 R有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& I; M5 J$ i- @* ?Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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' Q" ~: G; g) j* G, H: I7 l9 s最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!' b+ b4 Z* i6 l- {' G7 S) o
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
; g4 |+ K* A2 L, G3 ]( a! z" q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. M' m- V5 A3 T
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在那時候我瞭解到一件事情
" ~2 a6 w# M! B0 d8 w1 G! O" M就是這邊的郵寄服務是一個nightmare, N: C" k# S7 L) p. [! [! U
這件事情,應該大家都有經驗吧!3 Z: t: {1 b* I3 t
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ N8 K( o& v* Q; ?" g. x' I$ R  Z. k! o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 Q& T& s. o$ u$ l! W+ }日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 u$ A% C9 g! O所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe$ _7 X) z' `. `- `" A$ V3 Q: T, k. V# l
take it easy
# ~. R6 D: q% y: `( q) k! `life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 R0 {2 W& S( e" [4 @- J% I, c
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ L8 `1 J$ E: E" j1 c
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以速度慢 逐渐被淘汰 -效率低 9 F' n1 Y/ T+ B* E2 N# k, w

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- F' A& Y8 z- o$ ?4 A! U想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
1 F3 k$ `6 J0 G7 ]$ B  M% a0 s服装批发-上海919服装批发基地9 Z9 b3 k9 {# ~0 _6 ~# a
张力仪-专业生产张力仪
. x! c+ K, M/ ]8 {服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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( A, c; x# {0 Y$ _不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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