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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 r; v) {6 }+ B' a
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................5 R7 E6 d# Z1 _( Q8 b6 O* E) T
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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7 k  K& o. X, y: Y1 ^6 pISSUE TWO:FIDO.......) B: x, N7 A; J) z3 n# ^1 X! s! F' g; D

1 Z% Q8 x/ \# Q1 v& z; J4 gIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& o1 ?5 n- j# P: r+ V
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 D( G0 P+ m& q- a! n

9 }! F4 Q9 \  m% K1 g/ [6 EBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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' ^0 J  ~; o- ]0 \ISSUE THREE:UPS: j4 y- I# H9 `* E' s/ ^8 L( `
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' [% K2 j2 z/ S/ t3 D
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......$ f3 U; E1 K3 W2 s" I. I& K3 \& R
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:1 k" S! e. r/ h, Q  }

! k# I, F* G3 t' i& jat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.: n- J5 J8 Z0 I+ M' r) N* }9 @9 B

# O" b4 L9 d; \  R$ zISSUE FOUR:BMO$ d' [/ _! \4 C6 s8 N; K
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!2 W- A( ?' s2 w+ [7 E
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I really learn so much NEW today...................4 x7 f3 g' K! e  e
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 f% J3 b/ \: n5 \# z
所有UPS的良好時間規定,在這邊都不管用。2 Q! U& F) j6 }: d( W8 ^  U
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 M$ l2 r" n& M. J" A  ~
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!/ W; h5 f5 P) l6 A' m) r
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ V8 F: i7 E7 t; C8 k5 Y, M- f
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
: {  h1 w/ A1 O. y$ l" S) _0 \* d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% p' U+ e) d7 N2 I
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況/ K/ ?( ^; o; i+ r8 [
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 j- v, q- Y* }7 S
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 Q7 W6 ]% `( i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。2 }( q8 j9 S% C$ M# ?. t2 g7 N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情7 _2 [. f4 a) r( N
就是這邊的郵寄服務是一個nightmare
$ _$ k+ h3 G. ~" i; d這件事情,應該大家都有經驗吧!4 d' _5 `* j& C6 J. O7 L
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ t% K5 }6 n2 ?8 H8 [* M4 Z8 e不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 s/ m$ D' {2 v2 @
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 O  {9 \7 \: c6 K5 \2 y) ^. l% ?所以我還是選擇天天笑的過日子好了! + w0 g1 C; y. l: k% q

, q* l! N. X4 b( F但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, L4 R& U# s" w$ T+ c' x7 btake it easy
/ h+ M7 T; }5 x4 [# dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 t3 s0 b( c8 M: _! G7 r  x6 S
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 4 D! M, R& s% M; q9 }
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: o& g  h; B0 a5 o( d  z想我们的敬爱想-我们的敬爱的敬礼!% P. ]" {" V- T6 p  E
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搬场公司-成立最早的优质的上海搬场服务商* N5 @9 e0 g1 k  [' ^. @, o+ S
服装批发-上海919服装批发基地) C2 v* T8 a; y
张力仪-专业生产张力仪$ H/ H6 j0 a) C
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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