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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": N% \7 [5 s4 H/ G# X

/ A, H8 G8 j2 sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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4 I& S( ~/ c2 p) c" KOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......0 L1 t; `! a5 U# O' z. o
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' I0 @& _* X0 A8 u- k6 b( H

% d8 f% T' E8 [  }0 i4 w- xStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.& h  X- Z/ v. I( w; A% C& ~) t& r

* b  R5 a% B) I  B' T( eLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......* m9 V7 A# k  \8 {5 `' e
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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+ ^5 t( C! ]! g" C- _at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- S7 ?4 ^# Q$ t% l: p4 q6 U

' \  Z5 K6 ~1 }  Nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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1 ?/ j6 T1 a( g* o6 QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................- b3 {6 U& [" n( ~' W4 L" _

' H, a6 m3 ]# a- _3 e8 THOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# ^) Q7 B  J* e- r9 I所有UPS的良好時間規定,在這邊都不管用。1 o4 r- ]/ C" @7 S+ ]9 f& m9 E5 Z
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
9 N4 ?; w, ]* H% e4 P2 s3 N4 s剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' U: r! @  R* ?3 ?$ b8 l+ `) n也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 m) }+ x4 J% U, Q6 K
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 z1 c# U3 g' l* h$ q* Y後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ L" E8 a; o& R. a& S有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況, |1 X6 V" T- r% [
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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6 }0 ?' u$ [/ h2 u' O最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ D* e/ ^0 j! H/ h% _3 I7 W% G4 p(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- _; Z( G! r7 X* ]4 f3 p+ b
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, R+ B" C5 \- t! u! I2 h
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在那時候我瞭解到一件事情
. e8 q. w5 r( v& W' f7 ], N7 n就是這邊的郵寄服務是一個nightmare' S2 Y! Q8 W" K7 b
這件事情,應該大家都有經驗吧!
: |+ O) V" s) M$ O8 l對我來說,這是在Ft. Mcmurray最不好的經驗了!
7 t/ p4 R) y+ K8 K# f不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!; _% w, c( \: E0 v2 @$ c
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  B  _: m* _7 `# z  z/ R0 c
所以我還是選擇天天笑的過日子好了! 9 Y! `4 _0 b9 f. K" n
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* ^& U+ p0 ~" L0 f# V; b2 l) A+ wtake it easy& r5 I' m7 p& {1 o" H
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 z; H7 l+ s1 @& K% zLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, Q6 B5 I- J! r: g/ O5 P- u

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6 |% G3 Z3 @+ l+ s2 l以速度慢 逐渐被淘汰 -效率低 % f+ P9 L) [# j4 j; `
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6 x1 e6 s+ t3 [, D3 \想我们的敬爱想-我们的敬爱的敬礼!
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  p) B! T) C; H1 X3 ?7 l# n: T5 r搬场公司-成立最早的优质的上海搬场服务商
: S& O- i4 H) v2 L/ P服装批发-上海919服装批发基地$ U  i& o  |# q" \. h; h
张力仪-专业生产张力仪
0 Z. A8 z  A* x1 G3 Z0 `服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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