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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................  a# k3 ?" ]( C$ W2 |5 W

  q7 @% O1 z' ~5 n6 X- wOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......% |. S# ?# J3 f* s) {, s3 X1 S( d- m

" D. ^, o' z1 J! b, HIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.% \: @$ S7 S$ N! d
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ISSUE THREE:UPS2 `4 b; r- w2 s4 z( e6 X  l

" q4 A- a7 m& Z7 P7 R  KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 D' z% u/ I" X* |
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......( N! ]( T  s; u, m, D" W
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ J! D, y! T: l

  O4 |$ o8 d; D+ \at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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5 ~' {3 g* S& Z$ R' s8 R3 X6 iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ @& g2 T9 y( K- ~9 u0 j

! H! H/ a4 m$ I6 fISSUE FOUR:BMO# n2 {* X8 I% h, Y0 _; [
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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9 k% j2 N) o. mI really learn so much NEW today...................% v5 I, T4 e) {  B4 C: C9 p
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* L1 i( D' B+ G8 `9 V& Y2 x
所有UPS的良好時間規定,在這邊都不管用。" Q* N+ ]7 l* l1 U/ i
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)4 I+ u2 h; [: [
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  S/ Q* I( Z  Q$ I. N5 X' t+ e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
- a1 z/ @( U2 B再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% O2 r2 F+ R( b8 e+ {  e2 u
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( G1 ^; D/ E* @0 A$ l$ n有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 z, V# K! H" j7 {" U
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 v4 j4 r1 G1 A* u
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
( x7 c2 x+ h3 @" i(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. t' F. S$ ]  w9 X1 M% n' C" x
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# v. r3 c8 L. O, Z% m6 _
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在那時候我瞭解到一件事情4 P: v( Y, k( d  a  b2 D
就是這邊的郵寄服務是一個nightmare5 Y. w" [$ P1 D/ h7 \4 `5 P3 f& l
這件事情,應該大家都有經驗吧!) s+ k8 S- A5 }: ^; O
對我來說,這是在Ft. Mcmurray最不好的經驗了!0 \- L+ r6 F$ x1 J  }5 d( m
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! Y  k7 [8 b/ d: B
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 S6 g! [0 u) x9 n, t* v
所以我還是選擇天天笑的過日子好了!
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% b# \; L, V7 [2 r; M% d4 `但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
6 S1 [+ a8 w2 [$ n8 Q5 N" {8 gtake it easy) Q/ i* R3 r  Z  t; N
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
8 p0 n3 ?- f! F( m3 q; R, j/ G( lLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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1 m  u9 E$ o  h6 Z7 I以速度慢 逐渐被淘汰 -效率低 " ~% r& Z: A/ J9 M7 |# n$ t) U
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) @# n( h3 Z6 C7 K想我们的敬爱想-我们的敬爱的敬礼!  @& w3 F% \! N4 G+ K2 P+ K
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搬场公司-成立最早的优质的上海搬场服务商/ l* @4 b, a7 N  c
服装批发-上海919服装批发基地( l2 l, w: F5 ]! L* h- [9 u! h5 E
张力仪-专业生产张力仪) d8 ]4 O# y  C/ [6 _7 {, F' P1 o
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing6 u) o* T6 Y7 m5 u; T0 n+ t
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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