爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3183|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 B, I7 F0 Z( N) A# w

7 l, B/ D+ N# Y7 `+ u7 sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................; y5 t8 d- n7 B9 {5 e0 T2 s

) a9 w0 s3 F6 E- SOK,,,,,,,,,,,,,,,,,,,,WAIT....................
2 R( I* _2 j/ j# ]$ K" y+ |* o( Z6 A) G& s" Q6 K) S
ISSUE TWO:FIDO.......  J! P% c* @+ L0 C
6 a- s! e1 ]! p. e, Q  G2 }+ p
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." M# Q8 O: C1 e- o9 |3 \% u
. X1 m. I' |* D' W$ @5 U
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
& d" P4 o* s% z5 e$ W& s2 g  Q" t5 L7 G2 ]
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
5 \+ @. A4 @, L9 A# m5 x' ^6 {$ ~, H; S: K* ]7 A7 A
ISSUE THREE:UPS
: M! @9 K! j, L% x8 t* E5 x1 o: j- c9 N& |
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
" b: z: `0 A/ ]/ m4 i
0 A8 w# M- a8 B- pLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......; n9 g+ @0 K( @' Y) a) p6 O
  V7 O: x5 `7 Z% F9 X* g- Q* P
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! `4 C. a( N3 [& N( ]

! A9 O3 m4 p  o# [- e' ~: N( L0 vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ c8 w; P  s  d1 H* Z) s; b6 c
0 Y( |* Q3 u5 X/ w+ M
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.% h' m2 S0 x! K5 N$ R. @
& ~* w! y0 p. V! H5 x) j
ISSUE FOUR:BMO
4 b. l' ?3 V3 q1 ^# N, A, K6 r: I0 P1 u: M2 u( V
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!. V2 h% x1 Z  a1 Z+ Y  v
  P* b% c" V  h
I really learn so much NEW today...................
2 p4 e9 B/ @- T* O8 l8 p" I9 t" H9 H8 h8 |9 ?# Q
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 b/ ]: E) R( W4 }& J所有UPS的良好時間規定,在這邊都不管用。. n: n( ~; z0 V, ]
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)% |# W0 N5 \5 {! j! w3 s
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 \: M# O* K5 j/ \2 \- w也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: R' g3 C6 x$ k# v+ A再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
+ o8 {+ _8 e! Q6 K% ^# _. t後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 p; R  {6 ?% V/ h9 o5 p- @7 v. E
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
" ]( O. c2 s' C! i3 kDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
1 k; _! z' Q2 O9 S2 `6 b* M7 {6 ~
6 k! p$ q% K; X- y7 a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 g& G' }7 |* G0 [(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
; l  e$ I% u1 Z( L/ k7 y) |再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
+ S- J; i5 C5 i+ y. f9 o7 n* Z2 C& _1 n7 O7 |" D
在那時候我瞭解到一件事情
& P! X8 b8 ^3 p3 ?# X就是這邊的郵寄服務是一個nightmare
) v: a% {$ P+ [這件事情,應該大家都有經驗吧!4 T4 K9 I  B/ g. k6 C) ?2 t
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ X6 i" t7 [$ ^9 Q6 o! j* C7 y不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( Y8 Z: z6 w8 Z0 w2 I/ r: X
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  I* A$ m  p- h2 t* W- O1 f1 `8 I$ U所以我還是選擇天天笑的過日子好了! 8 f% |/ m: W# D( u+ K

: H0 f6 x* w  T% n+ G但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( E& c# G1 W0 c* ?5 X5 ktake it easy
0 x) W; S1 ]. U7 ~) T2 V. R# s+ S* klife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., u& Y. b8 `1 X- k
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
/ N. L: b. h9 V; n$ j$ J; `2 S: q5 o" y* X" F7 y+ s0 r4 y

1 b% Z& K9 h! e( D以速度慢 逐渐被淘汰 -效率低   C: l& K5 i) Z* \0 e
6 U* l& r9 e* q% ^. E. E& Z7 A5 F
& }: R& ^" S# v9 [0 E
- ?$ B+ _; o8 f- t4 U' J
! l7 r# ]: P, D+ Q* v$ s

, W4 j) R* P2 J/ q6 |! R' r' B  s" @% k, h" x% U& r
想我们的敬爱想-我们的敬爱的敬礼!
7 O- E: I" L* r" B* e: [" b6 V; z+ }* D" [' g* C; q3 ?( k6 q
搬场公司-成立最早的优质的上海搬场服务商
, u3 Z' z( D6 W9 {+ ?6 V8 \服装批发-上海919服装批发基地
! Y5 N9 G! Y. Q! e) X张力仪-专业生产张力仪
; ?- |. {  g7 z: M. ~服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
9 N' q  R1 o) l) a
: z, R! l2 ?7 v不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-3-24 18:50 , Processed in 0.147495 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表