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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- D$ L' d4 F2 R, Q# a2 B
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................1 ^, g% q( m% u; l, v0 x- o7 G+ U

9 r+ O! _: w4 w& Q: m* f, cOK,,,,,,,,,,,,,,,,,,,,WAIT....................2 i) n3 y) m! N/ N% u8 z
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ISSUE TWO:FIDO.......7 f% R6 W7 J" ^% v. ]( E/ i3 I9 K

, w& H3 F3 L; z& a$ MIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." I7 r% F& x* y, Z$ K, W
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# Q: N5 e$ a+ O! ?) R5 A

! X1 P/ B' y. W5 B( f+ c2 g# @BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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7 x$ u4 K6 H: G$ r- S6 y7 y8 }$ TLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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: s: u* K" \9 h- H4 U6 Y6 rTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- \% Y, J1 F) j+ a  ~
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- g8 O, ?3 ?: \3 i3 r

: t' J' i+ [& R: r1 G/ mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 B( M- b6 k7 |# R+ s

( i: {  d1 H; P$ B9 ZISSUE FOUR:BMO3 A/ `) p! h) D& ?

! I; E" S* X7 o' ^( JBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) Y' b% |) T- a+ H0 F
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I really learn so much NEW today...................6 Q2 E* y8 N  p% i

3 G" R0 x0 K+ \, x2 D' UHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 w4 `7 H. N; m  z, o: ^- z( f所有UPS的良好時間規定,在這邊都不管用。
; @( A% ?3 a5 ~: l# l因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* I( ~3 z5 i4 O剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!; y# i% z' k& N6 t
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
! A; O% f! G3 C. B! L再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* V6 @8 h  A- t4 M
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  M* Y5 p6 H; q: f4 C: O! |& R# u
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況$ V7 Q2 W. P& I* d
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; v6 p% K$ l) H- ]- O, |; |% D" s+ A

2 D. I$ `% H- l0 E) g. Z9 \. t# l( d9 \最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ r" ?1 f6 [. D0 O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
* ]" z0 D* f' W- j' ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?% Q# Y9 M: b3 T# e1 z1 ?) x

! i) X' {  b! G' Z在那時候我瞭解到一件事情
/ X7 {9 u+ x9 D8 X0 |6 k就是這邊的郵寄服務是一個nightmare
- z# x8 J3 Y4 |" Y5 h& \這件事情,應該大家都有經驗吧!2 u/ X  ]7 d1 ?7 H; o6 [3 N2 o4 \
對我來說,這是在Ft. Mcmurray最不好的經驗了!3 C1 S: p5 p0 h3 N# j
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
4 h& |) r7 B* H) |) W; M日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( t& f# t# a4 \3 Q) V( o; L" H' E
所以我還是選擇天天笑的過日子好了!
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: H, B, i: |! r9 O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
1 _$ ~0 J5 `5 ?( Jtake it easy0 h; I" i; M) ~' M; h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.( P; D& f$ `  Q4 m/ z5 Q8 a- y
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" L4 C1 p. e: n6 n( ]/ F- N; k5 o1 ^

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以速度慢 逐渐被淘汰 -效率低 & h8 G, E! b, c/ p$ M1 `8 X
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) T# R7 x0 N6 o! h: P% u/ w8 o1 A想我们的敬爱想-我们的敬爱的敬礼!: d, P# s. ~  F- O
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搬场公司-成立最早的优质的上海搬场服务商" f( e1 c( T% W$ D( ]& J
服装批发-上海919服装批发基地$ V: P8 b5 x' H/ v( w+ }# r$ j
张力仪-专业生产张力仪
7 k0 M+ h0 [. W" b- ^; p  R服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 Q' `# P8 b1 N% T; c

7 g% ]9 P5 O+ l0 ?不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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