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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% s- h, c% `, ^) K' NIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................7 N  n- A0 ]: y2 R* \
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................7 W% c$ S6 X8 J4 Q
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ISSUE TWO:FIDO.......  l/ `3 P9 j( ?3 v4 V* j
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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* i& G- k6 G+ CBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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0 C. B) L" Q$ u' a) AISSUE THREE:UPS$ q% D1 G, V; Y# B5 _% O. N

$ H# K4 _4 G2 xTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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# M9 l4 h6 ~- T/ ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: v5 D$ v1 n% z1 j- z% X
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* J$ ?% n; g$ S9 N' _at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) r8 _6 D3 ]% P3 ?

) c( g6 J: g5 I8 J3 C1 hISSUE FOUR:BMO# w: T" l* Y7 n+ t, w

5 F. i0 x8 h) aBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  L1 G8 t0 V, e) ~4 p+ X

8 c; c9 k: N( r0 k# c2 P+ G* wI really learn so much NEW today...................
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/ x; n; L- }8 c4 v# AHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' C$ T# d# m3 \& ]/ N; c' C. _所有UPS的良好時間規定,在這邊都不管用。' E2 g% {9 e) U
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* W9 ]/ i2 |4 {5 R0 k# ~剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!$ S( b" S3 W" o' h' j* y: w8 Q
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, [* ?' H5 w1 e. d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 }# D+ _- r" {; I' Q- n後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 }4 w; J  i; E
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 H8 s- x5 [* |& K" d
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; Q/ G/ {; f* D1 I4 \0 v. G/ A

- Z7 T$ R/ ^. e. z' ~0 a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 ^6 E4 u1 o# K
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 v2 b: `% g7 E! E再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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4 k* a5 n' F+ ~) ]在那時候我瞭解到一件事情2 Q3 W0 y# J: _6 ^( d. ?
就是這邊的郵寄服務是一個nightmare
; k: H0 w. |  S8 a" c; {這件事情,應該大家都有經驗吧!
/ b8 @# Z' i  I對我來說,這是在Ft. Mcmurray最不好的經驗了!8 R/ f8 P! e4 ~  U; w
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! e; j+ J3 B  ~' t6 Z, W
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。5 U' d5 y: V0 G$ g$ N
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; e" `) g. a6 |- N+ `* [take it easy, o) ^% W+ c3 \( j
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* o" U, c6 z  y! {
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 1 D. J" }% m/ `( m$ M9 {, q

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想我们的敬爱想-我们的敬爱的敬礼!5 ]" T( v. e# j7 t- f" {8 E) a
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搬场公司-成立最早的优质的上海搬场服务商
: e( ^3 Z# o& V  E! ]服装批发-上海919服装批发基地' W: B2 g) ^/ x5 A
张力仪-专业生产张力仪
% C6 N6 K+ w1 o+ b服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ L7 T; m+ D0 q  R% G
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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