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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 ~* y# C3 H4 T, h7 v8 M' |4 a

4 {6 {! p- \6 K; A0 IIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................: N8 w9 I9 t3 X0 l7 Q" \8 q( Y0 Y

; t. ?1 X& w! QOK,,,,,,,,,,,,,,,,,,,,WAIT....................# ^$ G9 t2 u5 _( y# Y" x; P
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ISSUE TWO:FIDO.......5 w: l, r% [  @+ E. @2 V

7 q) `& w0 {3 @5 u, |$ SIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 _* Z) b* v3 J8 O2 z6 @9 O# P

1 v7 I9 r: t& _Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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8 u9 q( h7 P' L( J( E9 T7 M2 WBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.1 q, q' @) S3 Y! ]5 `- ]: f! e
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( g% O4 x0 w8 T2 E

- o3 h& W; e3 H( rLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ |3 D* d% A% k* g$ vTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) {& z: V! A4 u: }+ i" h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* |1 Z/ [# S* c$ l$ G9 q, vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.# }, ~+ x- R+ i9 U, X* e% x
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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& }( |: D# m0 U2 A7 p& ~I really learn so much NEW today...................4 U; M6 i: X1 R
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ f" `0 ?0 g: T7 x
所有UPS的良好時間規定,在這邊都不管用。
; J" v5 ^+ Y' U1 ^9 r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- `. m1 C* |9 c! H5 H0 v9 ^6 x
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* S* l1 U7 _) @# X
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 D  {# `$ A4 I8 j
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# \/ [) W9 \- }0 y& Z# P
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% j$ h& o+ |1 p5 J- p, H! d有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況) O+ k3 p  R$ z2 y" E  p
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# B+ @; E6 m, ?0 L" Y( h9 a

+ z3 i& f& Q' }# v5 u最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- v9 T7 g4 B. `8 H; S  |% n(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' @0 C9 H) ?5 p) n2 i  @再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?9 l1 `/ u# ]/ a
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在那時候我瞭解到一件事情
4 s+ n. J( D% `$ L4 V就是這邊的郵寄服務是一個nightmare8 F1 K( i9 d* Y2 m$ i8 o! `( p6 M
這件事情,應該大家都有經驗吧!
9 [4 ^$ D+ x  u* A2 P7 X對我來說,這是在Ft. Mcmurray最不好的經驗了!0 x5 E) j' O5 h6 f5 V, m/ [, s
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ V9 z1 |3 d, `3 |$ Q" d' j日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 d0 Q1 }  t9 x7 i+ }所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe) S* w5 @, |! t5 r
take it easy- a9 R. P* y0 p: N" [5 _, J- B
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* _3 n' g3 B" }7 `
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ l7 J% I* X0 s! ]! Z
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!1 S& W) D) W( S+ }
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搬场公司-成立最早的优质的上海搬场服务商9 G; L% _" U: ^  R
服装批发-上海919服装批发基地
* R9 U3 M$ g9 ^张力仪-专业生产张力仪3 W. m7 D% C6 @. B6 M' r  ~
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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