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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT") n0 s* O* W$ K" p6 v& n. ~

( b2 G  R  E  C$ s4 d- j! \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ F! b+ X& n3 f

! m# H% a, q9 U, G' R; \+ m1 EOK,,,,,,,,,,,,,,,,,,,,WAIT...................., r& ?7 p( B7 y" ?

0 {1 q9 W- P  @% q/ q% `0 ]: GISSUE TWO:FIDO.......; r6 I& ^! [: w& u5 A2 |; Q

5 Z! R3 W9 e5 z& V: n* v) u9 V0 nIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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# v4 I! G2 p( y$ \) Z" x8 m5 RBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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; x/ [& }3 |  L3 Z- p1 DISSUE THREE:UPS7 M& `, H# n7 V: n' m0 [: H

- c! h7 v. L% `; @1 ]/ k2 _TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.5 @: e  i, p" V5 S. Q9 z7 l6 g
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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* R7 R1 K% T" {0 I9 C0 dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; \& n% {3 m; Y; n% P* }$ M

" j# N, `# E' \/ {4 Jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" p8 N4 a$ `$ r0 J所有UPS的良好時間規定,在這邊都不管用。
1 n$ l% s# `4 {6 `因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ w% Q- I( j! Q2 O- G9 y: A2 @剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, J2 f+ a% M. T" o- b2 H" ^也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' I. Z( N; V9 u/ J2 ~再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 t5 D* \0 B) o. ~- @後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 ~  a+ k2 h' v7 n
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& k0 y4 E; H) {: I; o  DDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!. e3 C- R  U( ?3 b. X
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
9 Q" c) J  W* r/ X再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# d8 h" A' T$ t9 ]9 _0 q1 ^

) b- e( o" s5 E; `. D1 S0 X( X, ]在那時候我瞭解到一件事情
* S& ?- _( S; J) V  T就是這邊的郵寄服務是一個nightmare
* @. `: ^0 n! i1 F5 ]/ \這件事情,應該大家都有經驗吧!4 D- {6 l2 [$ C
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ B: [: B6 x# l0 x: s不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
# |% N3 k: l- q* a3 a日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。% V2 M& Q( W: W* C
所以我還是選擇天天笑的過日子好了! 3 k: u4 c- O3 ^# R( U0 U" n

. D7 [5 E% ~9 j* u$ ^但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe) K) Z4 z2 m5 s
take it easy
$ i8 r) ]3 g, j3 _2 |life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 a: }$ F7 \9 u5 Y7 QLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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$ I+ j6 X, x1 J: V& f' Q& S2 x, I8 m) h$ w9 C/ ]* L8 {
以速度慢 逐渐被淘汰 -效率低
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  V$ }8 Q3 X/ e9 k1 E8 Y0 D想我们的敬爱想-我们的敬爱的敬礼!
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/ @' \8 K+ D# B8 z搬场公司-成立最早的优质的上海搬场服务商
" t/ b4 y: t4 h9 ^& ]4 @9 Q服装批发-上海919服装批发基地
) Z+ ]! x7 R+ i1 G% B张力仪-专业生产张力仪
. b; z4 g8 \. S服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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! H4 p; v' `7 I不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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