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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% h) w( [, l, \, y) i6 b

1 S1 `) W1 l/ iIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 ~' ~4 f" y; `. R& l

" O0 @# H, t$ a1 O. W, bOK,,,,,,,,,,,,,,,,,,,,WAIT....................* F8 K1 H7 V/ j: o$ d

, w0 \$ w) E( C" FISSUE TWO:FIDO.......# Z* p( G/ x' x2 H

( K  \1 p, u; [) v4 K4 {" a2 M! oIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 I. z! C) F/ n( r! O

% U3 ?5 H- A+ l* fStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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1 }# C9 X4 h4 [* `) a' {: o* X# m* P0 STODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ q; O4 w9 l5 K7 Q
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# O: X  f# k- U! S6 e' v! o: {
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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. n. w" i# _; C6 a5 rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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; y+ e( `/ A8 q, ]ISSUE FOUR:BMO( ]. P) Q& u# ]) |& k
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: Q) L) C3 ], N  a
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# s4 |5 m  E+ X0 k2 w8 e所有UPS的良好時間規定,在這邊都不管用。
  J3 K/ n* H- L9 X/ P因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
6 R& _) w8 }! I. _6 t0 Y( p剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 c' P# p0 H+ p1 O( j) R
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
0 f- A$ P% o1 y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 K0 k) }; R* ]% X! Y9 V後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, h, ?2 Z1 ]; G有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* B& u5 a; U6 M5 f. jDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
( @5 p4 d( n( i' ^, r(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# ^+ [+ E. g& M3 C! D: Q# v/ b2 o9 e再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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0 o# c" {3 h" Z9 ~0 T& i  q$ ^. y在那時候我瞭解到一件事情
9 |, p6 L8 s1 X: l就是這邊的郵寄服務是一個nightmare  X7 P$ c- c. }) c1 r
這件事情,應該大家都有經驗吧!3 F) j0 y2 K, N! V6 T; M
對我來說,這是在Ft. Mcmurray最不好的經驗了!
* e1 k& L7 W5 s不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
; H0 q* S3 q0 r3 i: n8 r日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& F5 _* V' d* A( K& b$ `3 V
所以我還是選擇天天笑的過日子好了! , `, J% v) d1 _3 x3 s

- J, r( [% I2 X; r0 X/ e$ r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe1 n% M: g  o+ R0 T8 C; }& s8 \% F
take it easy3 V+ k+ x3 r$ c* b* T
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back./ V) G8 ~5 O9 _
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 : m& N4 N+ C. Y/ }7 L

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商! M" E3 d! Q8 o  q8 f( L
服装批发-上海919服装批发基地
2 I! [5 h! b5 y* i1 K张力仪-专业生产张力仪" r7 E' {" {! A; y* p- ?
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing% L2 f' ]& L8 U6 M

9 f' j. a0 H" }& h/ Z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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