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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& O  T( z7 L9 G+ J
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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5 ]( y0 ?  }0 t1 J- i% X. jOK,,,,,,,,,,,,,,,,,,,,WAIT...................., G  L' v3 E* X! \: S
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ISSUE TWO:FIDO......., F6 k1 r8 m& B

: T; m8 m  k: R3 DIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 P% K9 Q: E) Y

  B7 ^3 w) O9 y4 |7 KStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ }1 q2 X" T$ b( P7 `% V
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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& Y" d/ N6 m) {TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.: a+ g/ f, _8 y& ~9 u1 v
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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4 d9 a' r( B% S: iTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying." b* Q. h* O- L' v

# N/ u$ r9 m7 b- ]6 j$ CISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 Q4 ~( _! E, U9 P) A) g6 H  T

6 N( W/ n# k0 b2 b" W) F- HI really learn so much NEW today...................& f  L7 x6 }# S7 i% f$ [* O' e9 U

( j- X; @; R- C$ BHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
6 r3 Q) H2 p( r' {所有UPS的良好時間規定,在這邊都不管用。( i& M( n* b. M/ `  t& L
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
( Z* H7 q2 i, h+ L) l剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!- m' y/ ]' E  R" H) e: F7 V# A
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ Q" }, g9 {- M' @: L/ `( P再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, L. H) d4 E) U$ ^2 J# H後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator; x6 d6 i. }+ H: f$ m/ d
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, O% }* X6 j1 U3 _4 g8 k- BDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 }1 ], m( n4 d  O% W! Q(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, S* F% V3 a! }5 \: |5 h" M0 G. x
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) ^9 x3 Q# J+ I, P+ q- ^" H
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在那時候我瞭解到一件事情
+ Q$ G; f' X- f( ?  g% _, W就是這邊的郵寄服務是一個nightmare" u4 r6 L# i. F/ h. h
這件事情,應該大家都有經驗吧!  I, w2 I0 r. K# M! @  D1 P
對我來說,這是在Ft. Mcmurray最不好的經驗了!
  }- y0 V5 V& T# J7 H% O/ Z* L不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
% z, q$ t- Q: u/ b: c/ g5 A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* t2 K% ^5 F! c1 B
所以我還是選擇天天笑的過日子好了! % N9 W3 g8 Y; m, \
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe  \& U8 Z7 h* \" P. {/ @; ~+ f
take it easy9 Z: `( J+ n$ k/ P$ N% R) X3 q" B
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 Q" Y8 B2 N' e4 \  [
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 0 s( _, @  G/ c- Z6 `' z8 g

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! P; ^9 \0 H. ^6 I% r5 |想我们的敬爱想-我们的敬爱的敬礼!" q8 F* s8 W; |( ^0 B: @

/ ?& O0 o, ?, Q8 L4 b搬场公司-成立最早的优质的上海搬场服务商) X+ _- l  g* q9 n* @
服装批发-上海919服装批发基地  ~3 k  f# f" `$ D! K
张力仪-专业生产张力仪
  |, T2 W+ Y. _服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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