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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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. s0 |8 K3 S4 }0 j4 ?4 ^OK,,,,,,,,,,,,,,,,,,,,WAIT....................+ m0 ~+ B- x2 H: U8 M3 |. l( ~
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 M' e3 c' Q& s4 U

6 V" d  w. H8 c. t* kISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! T  t9 F6 v7 Q, V+ }! l
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 I( H) N- u4 b$ N, vTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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& V; @; q4 S. J! q. C! x6 Cat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% b2 k0 I" b3 r3 X' e

- l$ V/ M" {( q8 g+ }" |at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO9 M; K7 c7 c  M( z
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................& J1 ~3 N8 s+ f8 k# e+ |
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* j1 I( x8 L2 i$ `8 d; `
所有UPS的良好時間規定,在這邊都不管用。
( J! T( O$ ^# I/ K$ X因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
" @& [& p7 \! N6 o9 L剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, w  G# |1 o- R也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: x# ~! W7 q' h" P再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& `' D  ~2 V0 ?( o( D0 w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 L3 Y( O7 m* i/ F% }" f1 V
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
" d1 Y$ `: }2 m) Q: ZDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 P$ c+ Y! E0 L4 m7 f" I5 D最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 v& |! G; g$ t5 ^5 d9 d9 B* T' q(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 Z  m4 R! t) U再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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+ s7 ]0 x! [- H4 }在那時候我瞭解到一件事情
* F" f9 L8 P/ O就是這邊的郵寄服務是一個nightmare
* V/ X! s9 Q/ n. X: d1 x這件事情,應該大家都有經驗吧!
! G5 u$ j, p: f. B; F( \對我來說,這是在Ft. Mcmurray最不好的經驗了!
# |" e  n3 ~9 {9 n6 z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!4 j4 o, ^& b5 _3 I& }5 k7 T3 h
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; t9 P' r' M9 T' h- x6 g& c# u6 F2 M所以我還是選擇天天笑的過日子好了! + A1 K( B1 C3 i/ f! K, M

, [. H  A) P7 }但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 m( w7 ^7 p  }4 D6 h, K
take it easy+ V" P8 b6 ?' ~5 E/ u/ X- I6 `2 F: G
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., D! U& m3 {- v3 T! x3 p- D
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 , Z& T0 k0 p! N% X9 s1 S

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想我们的敬爱想-我们的敬爱的敬礼!) W% @/ x! _" |. T' i; z
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搬场公司-成立最早的优质的上海搬场服务商
( c+ L1 j" [' X' N$ {服装批发-上海919服装批发基地& }$ W' [0 q& O  _/ |/ v3 M& y
张力仪-专业生产张力仪! J# ^7 `8 @: B$ Q. _
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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1 O0 t/ I0 t  k0 y( E不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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