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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 t3 L/ L: N% Q  u; M1 K
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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2 o5 S3 @$ b0 k! QOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 M$ E" ?' @' Y0 iISSUE TWO:FIDO.......2 e3 V, d/ y7 q$ o% s) V8 f
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ z9 s2 s! n+ ^$ Z+ x6 g
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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- ?5 Z# |! \8 u/ r- Y& B% l5 kISSUE THREE:UPS
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# p9 {2 b+ U" U  z6 P- tTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  z; ~( t% Y: a9 B3 g4 L2 a

/ j7 n5 @6 @. R; y0 u' o: I/ }7 G: BTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 F: b0 \' ~* t9 P. Q8 C" n
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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& k6 X3 y' F1 O. G0 B! oBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, T" \2 A# [/ V( E5 u
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I really learn so much NEW today...................2 i  i8 p! S% e! ]7 Y
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
( h2 R; j* w6 `% b9 B2 p所有UPS的良好時間規定,在這邊都不管用。3 U! g7 z' r- Z  I2 p$ D
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ l, C% T2 t4 j& P1 p3 q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 P' b. g& Y  J  ?$ q3 D
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% F* }* ]) H% t& X* p
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. u- Q' ~$ U+ C  Q% G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% {+ b7 ~9 G0 t& D( _5 @; y4 w. ^
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' _7 y0 F4 l2 i3 n% IDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) Y  x4 N# ]! |7 C1 L8 S2 j(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。" L, D* u3 \- l% ?  A' ~
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?% v4 V! q$ |. m3 L* w' d3 Q
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在那時候我瞭解到一件事情
' w, o8 s$ Z* S就是這邊的郵寄服務是一個nightmare
  K2 H, m4 k' t這件事情,應該大家都有經驗吧!0 ~0 k1 }( U* J+ Q& L; O+ ]/ Y
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- ^3 ~. u3 b8 d: G不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 Z$ {: C" v0 t& [4 z8 L* n5 A# k: g
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# D9 t3 ^* w8 M6 S* N# S所以我還是選擇天天笑的過日子好了! 1 v3 e: S9 C" `8 ~
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, s4 w3 A8 d" ?$ o+ Utake it easy
9 b  N9 J8 D4 b6 v: Slife is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
; v0 k$ @$ ^# }" j* MLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了2 q% `6 s  C# I

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2 _. N5 {4 H1 G2 x以速度慢 逐渐被淘汰 -效率低 / {  ^- n4 Y- A4 d) N
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, S( p' E% {# g& a/ o想我们的敬爱想-我们的敬爱的敬礼!% K' ^1 K4 X( h  m/ Y
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搬场公司-成立最早的优质的上海搬场服务商' a6 }8 ^+ w* g$ M$ N* F
服装批发-上海919服装批发基地  }! |0 D0 i% y, s3 ?9 |. z, {
张力仪-专业生产张力仪6 ~. @& v# u$ i
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ w" K  v. a& ~' B2 E3 I4 @0 B

) M4 H" V' }" K! c不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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