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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................9 T$ }) I+ `; |) B6 t6 r+ {6 A

. S; C0 v6 u* k1 }! \- i) x6 J+ MOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 V0 F% s, P" l: o' R: H5 u( F
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) t# w! ?: |% V# n9 J0 M
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES." j8 j  x' d; H

  y8 b9 [$ p. q" m7 A% TISSUE THREE:UPS# Q" @" n/ k- A. L# @4 Q3 {0 F

5 {- M: r8 Q7 F8 S; mTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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6 `; O) O% j. A- zLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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! d( b) [8 J6 |6 r& b/ jTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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9 \5 o$ L- J  [/ ?' zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 K+ `. D  _- m3 i/ H: e6 @& j* n
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; Q  b1 Q7 ~8 C7 d5 O4 c7 g
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I really learn so much NEW today...................! [: d+ F' K9 D# v9 D% n
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
% c! R. d% ?: a7 Z# M( c& [所有UPS的良好時間規定,在這邊都不管用。
2 }; _3 |# ~0 k1 S0 L因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!), D2 m* Q+ V( P) _3 K
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% G6 r8 p9 t% t: {; j( ], K( Y
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 D7 z( Q3 z6 X. E# m9 c
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* i' M: Y* o# R2 ?4 X$ M- S) y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; }! A5 [+ e/ E. ]+ ]2 f" @6 o有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% d% X: A7 G" `  q; D' U/ aDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。7 i7 ~; U1 W8 \( B2 D! ^
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!( f. c' k# F* ~$ C* W* F9 r) d# G
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  z! H& P0 P  o3 U: H9 q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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9 e& P  |9 I8 M! f在那時候我瞭解到一件事情4 E7 d- L1 u+ O0 m% ~1 m
就是這邊的郵寄服務是一個nightmare
- f/ Q0 G; S# l7 i. f這件事情,應該大家都有經驗吧!! }6 P+ g/ S& r4 S( x. j
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- i/ W4 s4 d1 D6 N( u不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!. q2 _+ k: N7 x9 ~
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 y7 y: U" A- S( T  O3 W, {
所以我還是選擇天天笑的過日子好了! : \' F$ y; J9 a! ^& R' ?1 C
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( E" l0 w& }2 n8 u4 Btake it easy# h" l+ d$ q4 d
life is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 D  q9 f$ i' x1 GLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了- c# {: a" C+ g7 k! K# ?

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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商5 m' h( {% c8 p7 _
服装批发-上海919服装批发基地
6 ^" v1 H% c4 v7 s. G3 [) ^张力仪-专业生产张力仪
6 `' a" [- m5 z, ~服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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& w9 V5 n  r3 A" g, F不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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