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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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( T8 `) c* \! w- L0 ]! jIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 M* D, F: U" n" r" q" S
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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, n* f3 I" X) A) a) }, t, WIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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+ V; @1 O- W; J6 M5 XStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ }; i# k8 e! b

  {5 U" d2 a2 ~; P" t2 M5 vBE CAREFUL AT EACH PAYMENT FOR CELLPHONES., Z& U9 o( \/ W4 Z+ [

; T) U' y1 @# p) R4 qISSUE THREE:UPS
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$ R* p3 J7 x% u3 X- G' t8 L' tTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 U$ o, J0 z. t) R% O! H2 U1 `Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, r% H6 m4 i6 G% k( w+ w

2 f0 ~, x) _0 L! ~! N- t% g  O! ITODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" w/ R8 `, l0 J2 _! C, r
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' g1 e, Q  x: y% a& L

; X$ r: J+ d# g/ m* o% R/ b& oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.: i- A( K7 }  D0 m8 Z2 {

% q- P/ n2 U3 c3 vISSUE FOUR:BMO, n- i. e  ~/ U. \& U- D
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 O8 l% m+ e  B1 @! T& f& L

1 O; v# |# Z- g: Y8 aI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 j' ]( f( ?6 ]* U" n( |/ I. t( U
所有UPS的良好時間規定,在這邊都不管用。
7 Q' D: z5 n! a) \: ]) J因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 W& E2 U  T! Q9 p5 o' ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) k. r4 Y/ R4 L4 w也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( ?* v* f0 R. Z$ \- s8 |' ?6 d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator; D" s& @- A; ]
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator0 S! U& n- P; J. B  ~4 {4 c6 S
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況* z" q0 Z. L2 O2 }% y7 _
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。1 F! {! F1 b4 V! T1 f6 L$ s1 A
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 n  N8 z: U; j, y7 ]
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
8 u: A, y& g# ^0 k再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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# t! k0 h2 l7 X2 W' w0 u在那時候我瞭解到一件事情9 m  @4 j/ j5 |- C
就是這邊的郵寄服務是一個nightmare% i2 ?: w& d2 e
這件事情,應該大家都有經驗吧!
7 m. g7 V9 Y8 O$ c對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 S+ E# p+ b2 U! F不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  z# P; O5 Y( F( @* y& h$ _$ |
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
9 |) C% E! q" R' Y7 @# o4 e4 j所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! G) Y) v- o! K  V; T3 A" \4 P6 a
take it easy
$ F0 R/ _7 {# c, Elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& d1 H' s9 I; n4 c2 cLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( r, E$ J4 w1 ^- u7 j0 P2 n4 w

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7 i+ d2 A/ i4 M- Z, k$ }( z5 ?. W5 L/ r以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!- Y6 B2 k. v, L- ~9 K1 e3 p2 X

/ ~" f: }% J  `; ~1 v7 C! E搬场公司-成立最早的优质的上海搬场服务商( F5 b% B: D" F1 J& [
服装批发-上海919服装批发基地4 l. U; H0 [* K7 A9 H
张力仪-专业生产张力仪& I+ X+ k) O% V" x+ p% J
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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