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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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- X/ Y3 E1 I2 lOK,,,,,,,,,,,,,,,,,,,,WAIT...................., [- m5 c, G& k

  {! ]$ K9 ?, o. l% LISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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8 j) ^$ O6 I; E6 hStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.9 E2 u- o8 b  ^' t5 y' f& q% p# c
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES., V% c( S+ {0 O& C, l6 Y

, i( c$ [: V/ [ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! K$ y$ G) S( \0 w# m# j

8 m1 t  j) w& B7 Y" sLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# U/ L1 ]  `# C9 R
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 @7 n+ l! L/ m

5 n8 V9 X$ C6 l1 F2 Cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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2 ~" Y* T  k; A$ L8 P" ^ISSUE FOUR:BMO9 k6 E) o' M- j% `- Z. h2 s; S

" B! a2 p8 @! v+ x' FBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" O( p8 }6 A2 N6 r% I" @1 n
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I really learn so much NEW today...................
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( I: a! }& `$ b9 vHOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ g# S' ?) m6 r5 E$ ?# B
所有UPS的良好時間規定,在這邊都不管用。
, Z) i) W% m, a7 z2 B) N* y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 T( s0 p# }, h! z2 Z% }) j3 z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& m% K( s; E  `& S8 Y$ E  ?: f) q1 i
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! [* K5 i5 M! j9 K1 \% n1 }
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
+ s  u3 u: K, _, C& }1 \後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 B! g8 h$ T- A( ?9 n
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; L$ D7 n% k3 e! x+ J! tDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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3 P; t$ t% p2 G4 ~8 c! c5 w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
! p. }2 W  z( u9 E+ t(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。) k" b7 D5 j, i
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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: a3 j1 O4 A9 R& [4 Q$ }6 C: {+ M在那時候我瞭解到一件事情1 o- J$ `) P5 }. L# g
就是這邊的郵寄服務是一個nightmare
9 a: ]5 m5 ~& w( N  H. r這件事情,應該大家都有經驗吧!
! }' [. C: w; y0 I/ y, j對我來說,這是在Ft. Mcmurray最不好的經驗了!: s5 E6 |4 P$ |( G: d! ?
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ v# Z3 r* ^2 r: r2 s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* w6 p. ^" M$ W3 I$ u* M  B
所以我還是選擇天天笑的過日子好了! 2 w/ C7 W1 H9 d- S

4 v+ R$ ~$ ~# |& V但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
6 k- u: o9 A( ^4 u4 j( X$ Gtake it easy% g- m6 J0 @% z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 B% `% @% d) ?2 n7 _3 D0 lLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 Z! E2 c! Q; J( M+ S$ p9 K- y" h
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* R2 U1 H4 G0 M& G7 W以速度慢 逐渐被淘汰 -效率低
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; R5 t- \! |! o2 v9 [想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
/ S5 x- f: U5 s% S3 e服装批发-上海919服装批发基地. \1 {: z6 t) f) o6 |/ L" J" H
张力仪-专业生产张力仪7 A" X* V8 Q# A6 ]8 |8 k+ B% U% \
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing6 i6 Q4 b( q/ `& k6 ~1 W$ m
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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