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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 ^* R1 c4 s$ B

3 B# `8 A! q: n$ d3 D, YIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- K! \: d1 C5 z8 l$ g' E

: q( A) M0 j7 m0 ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 A3 b: Q4 m( w6 q2 H4 m7 Q1 nISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.; ^% y' [1 d: \6 K6 Z; _
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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, n( O6 E% N) V3 k' {+ O8 lBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.: k. H0 z8 U$ [- M7 }  |1 s  B& s

5 T6 _/ ~9 I; N  Q% r5 L5 vISSUE THREE:UPS9 n/ C( ?# ]+ x+ w6 g+ n
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....../ j+ X$ _% S" L* g

8 C) `7 v8 J* L+ LTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ u7 l8 y' ^1 O3 I2 m
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!3 ^% B( {' {5 Z

" l, g+ Y; m3 }3 y6 v9 T0 o) cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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( R# J1 p) q6 J+ n; h! N! _ISSUE FOUR:BMO! B7 }8 ~, g( W; {$ ^  d5 m/ @
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
9 ~) ~2 t# ?, Q. h! ]所有UPS的良好時間規定,在這邊都不管用。$ ]% @' ~) o9 A8 X- J2 P5 {: Z3 f
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
; P4 z# C5 D0 g, q4 i剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
" @( ]( w  }: H- _1 k$ ?也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
/ ~$ ^) `) G/ ^+ `' \6 c再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator  F& M1 x& L' j  n1 E/ f1 o1 O8 x% {
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( O: G6 `3 l5 K8 }0 @$ v5 ?1 g有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況% Y9 Q: \' w( t4 v0 F
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( [2 _; n, f% E) u% e+ `' B+ o
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& f& M& {1 K  g0 Q7 J' n+ B
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。" s. p3 V7 U# y& X
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 f" Q. A. ~( o

$ O. n  n# ^" T7 Z在那時候我瞭解到一件事情1 x- h# n& t+ D+ w
就是這邊的郵寄服務是一個nightmare. T6 H  M" V# V
這件事情,應該大家都有經驗吧!
6 e% a: N& K# G' [, P對我來說,這是在Ft. Mcmurray最不好的經驗了!4 Y0 N2 T  P9 w7 `' O# j- v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 a: L9 Q: Y& L0 |: X
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  A9 x# y$ o. u2 i  z; i, D: |# h所以我還是選擇天天笑的過日子好了! % v; n+ k5 |  t
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& m  F% \( n2 J  _( n9 u
take it easy
3 M, {) \5 A, X/ y' r: L0 z. [life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 t  Z# W8 e' A& x& gLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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( J  `1 j0 ?1 {2 y5 ~& c  T3 J以速度慢 逐渐被淘汰 -效率低
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7 n1 ]2 T6 K+ u1 k1 Q4 b$ P) G. s想我们的敬爱想-我们的敬爱的敬礼!' b- C/ V! M9 ~) h( t/ R3 Z

$ M" H0 B  ]0 J# M  v+ q1 c( ~搬场公司-成立最早的优质的上海搬场服务商* e: h! X8 D. U+ o, Q$ D
服装批发-上海919服装批发基地
& i  M3 U; G0 Y& |# b2 X3 \张力仪-专业生产张力仪' Q( v4 A; L* i  r0 ?
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" D+ d9 v# X7 L% H% F, Y
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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