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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ e' Y* F, b+ W  r8 S7 o

, [5 @! b  _# ^In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 C* X8 R8 z; U3 n; ^! @0 _3 O
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 v7 U: N1 P, v9 WISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& r: [1 q4 S" H  [
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- A$ e2 t7 U3 _2 \$ a: a8 M

. M- {: v( @. n# `; h9 KBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; u5 S/ l% A  d9 U7 i. w1 M
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ISSUE THREE:UPS. r3 U3 d) V6 R0 S
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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  D, p/ z6 L8 N" F) `/ lLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......* ~& G' _: C* g2 ^8 N6 F
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- m. V) r7 c  a) q$ [
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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! k6 I3 x. Q: q( o7 G1 |7 A5 xISSUE FOUR:BMO
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* h  |8 j; H3 jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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1 g: L9 f0 l1 D# \+ _, k* {HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
$ s' h- e; W. I& ]8 T所有UPS的良好時間規定,在這邊都不管用。
- |8 ?- d# `/ h9 u; p4 H# a" _因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
  T7 i4 v6 x5 j' Y4 t5 u% n剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 V$ ?! m9 Q8 d# \# d0 w: p. q' G4 D也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!/ S9 q8 x, u/ Y/ R$ [2 q
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! Y  C3 T3 C' V
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ Z  @/ n& C0 {5 J, c3 Y有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ d+ R' X" ^# Z5 b) E; O
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; s+ r' _: A& k& q0 R7 z5 ^

9 [5 G; t! d% l5 E, R0 e最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- \+ Y3 c; ~3 _: J0 }  `. Y
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' u/ L: \2 d2 P, {; Z再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
) P9 h% z; [/ A4 z$ B就是這邊的郵寄服務是一個nightmare1 v8 [  X! ]9 |2 ^$ e3 o4 b5 l
這件事情,應該大家都有經驗吧!
: {5 o, I5 L( v, @$ `1 _* n對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ _! ~7 i  A; ^+ I- l3 J8 M* S不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! [/ X7 z5 }8 @9 }# h/ h1 E
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; J- S  h+ K! Z所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& H9 k2 P7 o$ O: i
take it easy8 O$ \' K" m, P4 T
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 v. Q( [( P3 ^# H) ?7 F& t0 B- G; @
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ J$ }. J8 j: a* S0 A

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1 r# [# u3 e5 v: u以速度慢 逐渐被淘汰 -效率低 4 g( b1 p9 S+ N! }! o$ k; d9 v" i

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想我们的敬爱想-我们的敬爱的敬礼!" X, A) v. \, K* F) a3 S7 C/ P! `9 ~

7 I8 O  B2 O$ M% m% `0 S搬场公司-成立最早的优质的上海搬场服务商2 x3 f' s) t$ T* i& g' ^0 E
服装批发-上海919服装批发基地* f- F+ H5 n0 ~
张力仪-专业生产张力仪, N; t. H2 J6 d
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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