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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 Q/ w4 e. Z2 k3 p  ~* t
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................: J! A9 M8 ^  n7 S8 Y

, w( ^, w  i( U& @( ?, ]* HISSUE TWO:FIDO.......' H9 C6 W- s# X; d; X: C

7 N3 R; O& g6 r4 y/ @. A" QIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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* Q% @) w- m  Y) JBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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& u' R0 Y& E: B& K" I: z+ g  `3 }; JISSUE THREE:UPS4 [+ d, s* a5 O' x

+ Q$ K# ~0 B8 H8 ?TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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' w0 D, U1 g/ O" a1 |Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 C" |$ q* O2 ?
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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3 n& M7 z" L: [' Z, C9 l% G! Uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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, w/ m  _: q% I, v# Y% Vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.- @) y: }4 ~' w9 O" [

9 O8 L7 e: E, w0 lISSUE FOUR:BMO7 g+ L) Z) [# ?% p2 q4 D

! y5 d3 G8 I2 U1 lBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 h2 N3 j. i  n/ i
所有UPS的良好時間規定,在這邊都不管用。
0 y. ~) ?1 `/ X) `9 H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 F- B" q, @( v4 M4 T
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 X# X5 b' l. ]9 H3 j7 P
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, p, V. C6 i0 |! e* j再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator4 A: K6 g9 b8 K* @
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, |. x2 a! k- f- q1 C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( X6 `. m& z% u; u2 i0 w, p) A
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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; P; R1 `7 Q; |! f% C最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
* F- i' Q0 t" w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! P6 t3 s  D$ l2 i3 M再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
) p0 e- w# A2 X; i1 _就是這邊的郵寄服務是一個nightmare
$ _  J+ y# u" \7 r這件事情,應該大家都有經驗吧!
" }/ d4 R8 Q; \( b對我來說,這是在Ft. Mcmurray最不好的經驗了!- S6 u8 o, Y/ P) g3 Z
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
% V; T+ p' d" j) ]0 [1 X$ Q2 u8 D* J) T日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
7 Q+ m) L: `: U所以我還是選擇天天笑的過日子好了!
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' d8 y' M4 y0 d但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
8 S1 }3 s7 L  l7 ~& ntake it easy* Y/ b& d# B( H7 i0 B1 F' m8 k! G
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 Z; |! L7 M% L
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了; g  N0 V' T, I# {

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以速度慢 逐渐被淘汰 -效率低
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" g6 M& ]6 Y  x7 {! o' Y想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商* V8 l; O$ W: G9 _
服装批发-上海919服装批发基地/ t! z; Y: o( |5 d9 J: S; i
张力仪-专业生产张力仪: t4 M7 C( W; K6 L  _
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* a# [8 t3 L4 {. H: K

, c1 R7 \; X6 G2 O8 t( Z' W" l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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