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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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( `: V2 u1 N* \  |/ `' dIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 N( }7 r( t# _8 y& H; n- XISSUE TWO:FIDO.......2 c$ m' p. }/ @. c  h
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.* A( a4 A; g( _  _

  B4 b! i7 U4 O& XStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( m. c1 Y# Q% B% W/ d
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' N+ i  ^" e( y9 F
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ISSUE THREE:UPS
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- a( t1 m% v5 y( _TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.# t3 B0 C. t' R0 |$ z* J
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....../ f4 Q# h/ u2 {. p( B2 @

: j# I' F" i2 kTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! V# l( U8 k( [+ o

& F6 L' R$ b2 X: |0 ?. |at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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) V* k' |' D7 ~# s( yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO. E# J' b+ e$ h$ U! T( W
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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/ G8 z. u/ B6 j) y! E8 VHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- T* Q, |; g! O7 D6 C( ]
所有UPS的良好時間規定,在這邊都不管用。+ x  `' @8 ~+ x; M$ X
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ Z! b, e2 X9 |+ S# D4 `0 z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( k( h4 ]1 m" R$ D& ^; l2 P8 F6 B8 v
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& Y) N: [6 T8 t6 l再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! E4 Y4 {0 v2 c& Y# h; B; q* X+ V後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& T' q9 G/ c" y: ?  \: B! r
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 k9 n7 F# I# A% b3 c& t" x1 XDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ v2 \) q4 w' T4 n1 d5 |7 A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 D! ]) g3 h6 r. R再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 [5 c/ F3 D9 ?0 \3 l* d% @' t4 \) V
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在那時候我瞭解到一件事情8 h) m* [5 P. e4 N$ h
就是這邊的郵寄服務是一個nightmare
8 |. W1 N7 V% G" K3 T  u& e這件事情,應該大家都有經驗吧!, \: P( r( |  m8 r: C
對我來說,這是在Ft. Mcmurray最不好的經驗了!
& Y, Y3 [8 W5 {. M2 X不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 t! j& z9 \% S9 _+ z/ L; a7 D- w: p
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。3 q' U0 o* H9 L5 _: _# W
所以我還是選擇天天笑的過日子好了! 3 w+ j$ \, N. @3 x0 X, w$ R
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) P- }: Q, e4 `) L$ z' b7 U  Jtake it easy  @0 o& q7 \/ Y4 Q) K2 |) z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. F6 k+ v+ c& V3 p% z- D/ [; k2 [7 h
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( Q/ S- N* N8 @! r8 z2 B

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% l6 F; _; ~9 s2 O( G% l以速度慢 逐渐被淘汰 -效率低   F1 [" e: Q/ v

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; p% [2 G; l* I& p想我们的敬爱想-我们的敬爱的敬礼!; @& B( K1 }9 i6 Y# M$ x0 A$ a2 ^
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搬场公司-成立最早的优质的上海搬场服务商
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张力仪-专业生产张力仪
* d2 ]- c3 z7 d* f服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* U3 T4 p; `9 K! o/ U4 ^% @+ a

' k6 f+ X) F. u  J; w- i# j2 v不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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