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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"" d( c$ R. S" s$ q- Y* s" E, ^
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ x' g0 v2 j9 n5 z, C
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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7 e9 t) F! y! H/ vISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.  o5 m% \2 {; U2 n7 e

" B% t0 C! _: c6 c" y# t+ H: k& {Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES./ q5 D% T' z+ ^9 e( ]( c

9 Y& ?: Q' @6 A, J& M; L  K+ }ISSUE THREE:UPS* E4 |+ u) D8 ~( F, Q4 I

* Z1 ~8 I. H" ETODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....../ Y4 U  s  [+ i! I* v, D- y8 G

/ a( a/ O$ y; ^- x6 g6 zTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:2 M1 ]0 k5 Z/ c$ C& _/ e; c

' Z( l9 q+ r, G6 Yat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ C) Z# E; l6 e- k! C
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ISSUE FOUR:BMO; b4 y4 @1 j# A1 q3 {6 f9 ?) F
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 M  \! C! T' _$ l8 i- b

5 u" K& {; l+ D! SI really learn so much NEW today...................2 N1 w* M) d6 Q; a
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" R# \5 L' K1 ?$ a1 p! I, Z所有UPS的良好時間規定,在這邊都不管用。& Y( i+ |" @* |0 r+ p) S
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): E+ |7 Y) b/ f9 M5 _
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* A" A6 b0 s/ I$ ~4 ]也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* \3 W1 v& u$ [1 x. i4 C3 p
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
' G: @0 h: F& Z4 `7 G後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
2 n0 g* W2 w5 d+ ^4 b有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; e$ V. E/ I. r- C) }
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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( ~+ H9 U7 T& |$ W最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
4 ?% H1 \& Z. \# w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
. j  m  s* z( A% q6 V' H再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" r1 }4 ^: E2 s% W

! l" q2 h! K% V% U  Z% ?在那時候我瞭解到一件事情, q8 t5 t/ Z6 A
就是這邊的郵寄服務是一個nightmare
# x0 d  S  Z1 m( m這件事情,應該大家都有經驗吧!
) W; ]4 L% m' K7 j對我來說,這是在Ft. Mcmurray最不好的經驗了!; W/ |# J/ I' Z4 F) \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) L4 i  b$ M' @0 {. X, D
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  B' r. F; [3 R2 w6 o, S# ]
所以我還是選擇天天笑的過日子好了! * q6 h  Q" A4 i* a) L& G
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. V0 K$ X7 q8 O. E/ Jtake it easy" m$ \* H% ]" p# Y3 j' R, u' Y
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' x( V  P, X5 K, n: K
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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9 u$ a8 T+ z) W( s0 i- _# Z* F$ c想我们的敬爱想-我们的敬爱的敬礼!
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  {2 l, d' f8 ~/ s" N: g搬场公司-成立最早的优质的上海搬场服务商
, K8 h" L$ M6 ?' p4 J服装批发-上海919服装批发基地* M! G9 ]' X# f* j6 W
张力仪-专业生产张力仪
" u( G6 m5 ~- P: Z- ^0 U8 M服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing2 }, l1 K9 g2 q0 s" H

. o/ w, g# q9 ?2 @不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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