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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"0 P- _! `5 P2 D; C
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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5 \8 F8 u$ [' {, @0 }9 x9 G* cOK,,,,,,,,,,,,,,,,,,,,WAIT....................) M) c1 Y/ \, Y) w4 i
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ISSUE TWO:FIDO.......3 @. O7 z/ n0 M7 S* T

6 A6 w* A' t. v( y9 r7 HIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.; e" u. j( N$ Z. _! i6 C( n, C9 w; H
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ `. k7 H" S8 K: j, o$ ]
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS4 \7 o* g/ f# b0 [% s& j
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.5 H/ @8 H5 V  y$ c' @2 ]

8 t7 ^+ w/ {6 G. N5 l( ~& B% n" @9 p: ^Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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" c+ y, o: T) n+ J& y( PTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  R/ g  Z7 \/ w( D8 y+ K

5 e  h$ N3 h& \at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* u* M9 q  s% y
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO, Y/ U' w/ d$ a' B% N* c  u

8 H7 W2 [. A0 M0 LBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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9 n  s( F# a+ s) R: z  CHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. a) t% N' U2 B# C; T) e& y- _1 L: X
所有UPS的良好時間規定,在這邊都不管用。
( k. h& N! y( p9 C* T! P1 a, f5 {7 i  D; {' @因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)4 a) E, o  x1 {
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& T1 b& ^  z3 `" f/ P3 _# D
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 ?( p$ |" x" O+ m& P2 ^' n/ f% ?再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% G$ M4 c+ B7 A& o! P& d6 e
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& P, |" \8 L% g) }
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 z& `5 \3 E* d" S/ n$ K( r; C
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' {) E( d1 u0 t( k  Z(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 J: v+ t7 H& W4 r再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 N7 @$ Y8 v( [& y0 {% s* n
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在那時候我瞭解到一件事情
! _* k8 G$ b4 M. Y% v! \; `  \就是這邊的郵寄服務是一個nightmare* i$ f6 n. D2 s4 f
這件事情,應該大家都有經驗吧!
! l9 H; p7 U( ^9 d  m6 q+ q3 c' \  `對我來說,這是在Ft. Mcmurray最不好的經驗了!
' @7 m* J# _' [. x: G$ y- h5 p不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
; r) C( |& Y" ?8 L: h8 u/ k" ~$ s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: b& }7 B+ u6 j* x
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe. r3 w9 W, g" T; h' i
take it easy
7 T1 @/ M9 p, @5 Elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! S: D, p4 [/ m* v
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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" `: ^- B# e. L! v+ H9 B* y以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!" j. h" f5 J1 g+ s+ S& K8 w4 |
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搬场公司-成立最早的优质的上海搬场服务商
  P' ]. p% a6 b服装批发-上海919服装批发基地
, q, h+ Q+ ?+ {6 O3 ]张力仪-专业生产张力仪
- Q; m- n6 S- D( O' w. [, C服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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6 T' p; k' P1 b+ L不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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