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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 o' d$ W3 G, a6 G/ O& S6 |0 X

0 H( e( e6 N/ K4 o  A# g9 lIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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; Z: }) `2 X0 ~- T9 SOK,,,,,,,,,,,,,,,,,,,,WAIT....................: F! f* M/ g4 e" Z# f! r: n1 U

' Z0 Z+ y- F1 u( D% d6 JISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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- z: h1 q# j! i. ]$ Z4 J! ~9 wStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.0 O+ Z' t& e* E  p4 H
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( [  B' s- ^, K, ?( \1 Q3 R
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ISSUE THREE:UPS/ P- |$ @8 X, }% i, W! V& m

( a# M5 l# s& p/ c# _- o- ^TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......4 a& z% {: w1 g3 L0 F
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  u) k# F8 A: O: ~' G
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!  t8 O* ]! l; O( P. _

) }* j' T: v& w8 B+ y  Yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.4 I) G2 X2 r6 \" B2 k& b+ T$ X( n

8 n6 W" W  s7 i& B( U9 hISSUE FOUR:BMO3 [! D5 F( ]2 f2 y* q
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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6 f4 z/ f  g& z5 r2 eI really learn so much NEW today...................3 K. W& k) f- W+ y. }
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' i( x+ U$ r+ a: i  x, x5 }! d3 z- Z
所有UPS的良好時間規定,在這邊都不管用。8 j$ S8 b: b+ }$ g9 g, Z" |
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)& U" [0 [$ N( `4 w$ e* b2 y2 g
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 X, T6 ^! ^  [& I3 [/ g* Z8 c/ z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 x1 ]9 I  D/ E# v% p4 B9 R
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 S9 h0 s* T' K9 N& [後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 e8 }9 |# h- R" `
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- O2 s6 @% G# H0 {
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& g2 _% U( u) g7 g! D9 v+ \8 E7 D(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 l2 {6 I- T: |, _& B2 W9 Q; y再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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; ?( C: a5 q8 Y0 Y1 w3 [6 U在那時候我瞭解到一件事情
+ y8 A; e- `. I/ \# i2 v! ^( W就是這邊的郵寄服務是一個nightmare; C' R  t% X5 L! A
這件事情,應該大家都有經驗吧!: z! ~$ l7 t) I3 b8 O# m
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ w; q+ r0 a1 X8 W, b, }
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 c& y7 d# ~8 d% B4 x( g日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  \2 }& ^9 }' M
所以我還是選擇天天笑的過日子好了!
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! A" n9 E& k  W$ }4 h2 N但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 F/ j) f! K4 h, ]! o% F
take it easy. C2 H# u% x) f
life is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% H* F4 t: R; b9 y4 E$ ^' x
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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3 ?: O4 ]% ^/ F& L% m5 H/ a以速度慢 逐渐被淘汰 -效率低 3 S( R" _' c* l. \7 ^$ K
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" x% L/ Q4 P; t8 r想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商& j9 F, {& F) |5 ~! s8 {
服装批发-上海919服装批发基地7 D- W( b4 ?1 p# M5 k
张力仪-专业生产张力仪) W, _& O) }/ e: H$ m" X
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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