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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT") }- w# E  f  ]) w& r. E* v6 ~0 A

& @) o- k8 g5 Y5 |In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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4 I' D& K! K+ d! W6 TOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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+ z* _+ g0 _  s( vISSUE TWO:FIDO.......
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2 ^; T6 Q) A* Q" D) q3 _5 FIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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1 R9 i4 I. @4 f3 K5 \7 rStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS$ @9 Z' ~- C& \, ~( Z2 k3 \

! k+ L9 _% Y& M# N0 K" YTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! @! @, r6 X( H
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:0 }& {5 q3 B" |* {2 L6 z6 N8 M

/ O/ {. B) n( _2 h- \& ~2 i# E- uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!. E, k& j  G* Z5 E

% W9 N- D+ y' e+ u( n7 d8 Hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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9 H/ \6 G; e0 tISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!7 n1 Z# i4 G6 d# H% O! R

* m2 U. v) H& L) yI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, m& z3 K; k) z9 i所有UPS的良好時間規定,在這邊都不管用。
) r  m1 x: I0 w. b2 Y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- s: S* c3 O" ]0 C
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* y: b* F, C: E4 q% Z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, {2 x8 R: V) V( @; P  @4 Z$ w+ x9 w
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 V) `7 \9 a6 P* c% @0 B% X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
" q, |$ M! L% E) T) Y: x有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& g  S, t' K2 @! h0 p  C8 W
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
0 n+ o1 v) D8 C0 G/ C* J1 V4 p(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
; @0 j0 Q/ j1 M0 }4 T再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# K% [) m; g8 Z3 Z$ {6 j$ R$ ]) c& L
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在那時候我瞭解到一件事情7 a# I4 [6 c# H# ?6 X7 I6 U
就是這邊的郵寄服務是一個nightmare
) |' o2 S1 Q. g4 l; j$ w這件事情,應該大家都有經驗吧!
$ R5 q6 Y# Y, ?# B對我來說,這是在Ft. Mcmurray最不好的經驗了!1 ^, Q) j; y; ?, E9 T3 \* d% H9 {
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! K( f5 ~" z: h' |
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。% v1 n+ b6 K" {4 `. ]
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
6 ~% {1 S( ~- N# h0 J" `. Wtake it easy0 ^6 Q' |8 O; Y) Q, R. B: n' R
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
, q7 c! G4 Z3 A+ C$ U' W! n4 r: T  }Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了4 j" p. ~, ]0 @3 R7 M" u; l
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: s. y( X& e: `1 O  X4 H* }9 x以速度慢 逐渐被淘汰 -效率低
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3 i( d. X  ~! V5 [) Q: H想我们的敬爱想-我们的敬爱的敬礼!
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, q4 s; \1 o8 g搬场公司-成立最早的优质的上海搬场服务商
# X/ v9 B+ y, {  V# |/ |服装批发-上海919服装批发基地" C# s, G7 p5 A" ^
张力仪-专业生产张力仪
5 G8 A3 B9 T+ D( }0 _: y6 m服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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  G1 |: z& t/ y4 e3 |  W不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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