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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 h( C  S3 a  D" i

3 S! [( G3 k+ V1 B/ wOK,,,,,,,,,,,,,,,,,,,,WAIT....................6 k( v  N0 o2 p* ?
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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) N+ F) q0 n' x! B; lStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  b0 {( k; j" N. S* J: L+ e$ m) L  |

( K) r1 A# K( J1 {& U' r7 dBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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6 N9 i$ t- B" e: x; q6 d( L2 m; AISSUE THREE:UPS4 G% s! G! \, T4 R& T% l6 @6 V

3 u: E& a/ _: Y* i, u; J* kTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: I- S2 n% T$ V2 {
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:. A7 [$ Z2 V" k- M0 H/ }
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!& [  O# R9 W& a/ o% l1 F2 u9 z

- L# B6 t& S7 K# P9 G$ t7 K& k# J$ rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 R( N1 H/ d3 e4 H" _6 f* D' p5 B' z/ d
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ISSUE FOUR:BMO
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' ^) l" X) J$ L1 {4 n' q5 UBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* m! n6 e6 d+ }. G0 O

- M+ p, i+ Y5 t* d2 LI really learn so much NEW today...................; j, N7 I5 K8 G/ z0 a. K: |3 @
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 Y# L% |% e! |& h" x: Q* a所有UPS的良好時間規定,在這邊都不管用。
. R+ w6 x& I5 g' }1 N0 M因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) g! p3 t9 A  d* h剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 y1 T# P% P* O+ p' L! T( v1 v1 c
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 T9 I6 P7 e& k( j; w+ }
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
: c5 V) D- q6 q# {) Y2 `8 p後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( M1 g* q4 q5 W; N0 f5 G
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況* I; z' y) x+ x/ T* _# y9 N
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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$ [& G  Q# h2 Y' }( N" t最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% i  g( Q# ~) t(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 w4 F6 S( d$ Q/ R. B0 x- \再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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. Z6 [+ F% P  W在那時候我瞭解到一件事情
+ F; o5 `5 J& w: Q* i就是這邊的郵寄服務是一個nightmare
9 _8 C6 J7 K4 f3 q  K這件事情,應該大家都有經驗吧!' Q8 L8 d6 G0 |/ D# A
對我來說,這是在Ft. Mcmurray最不好的經驗了!* X  _3 A: l4 W4 L/ G( M: D
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!5 x; l. q* k. W; `6 }) P7 ^0 v
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- N; M0 t' v0 K
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ d6 o& Z. s4 b* E) C! l
take it easy7 N9 ^( v6 w7 y6 J; ~
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.+ q  C( \  `6 G6 p
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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( P2 M: |$ _$ X8 U% j) Z- t以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!) V4 H8 N! o# W; ^" i8 `* j  n

: |7 C: F& }/ m8 t# }& G搬场公司-成立最早的优质的上海搬场服务商
, f6 f! I/ n8 R' ]- `服装批发-上海919服装批发基地3 j" e' X1 G/ e& ^6 o
张力仪-专业生产张力仪
) d6 c' O- F3 I1 e( {& ?服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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