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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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# g9 Q( R8 `. {  ]In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 M7 ~. _; r6 d! X. Q
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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/ ^9 `6 [" s  b4 g2 _- i( s" rISSUE TWO:FIDO.......
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6 T& ?, y* z. R* r7 iIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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5 t/ t4 T- a' K5 z# a# M5 I+ oStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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5 X" }: l6 K6 [0 W9 S' b' {ISSUE THREE:UPS
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3 }* E' j. W4 cTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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2 j9 L. {/ {- r, k: eTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:( m# W% T8 [+ h; p; C

& T5 e% L7 k7 ~" x8 H3 B- y3 Xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% ]1 }" A8 M( g( o" I  `. S. I

/ H+ c7 `% c: [/ E, @at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO( L# H# r! d: j" @; N% B" V
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 X  w2 a, G8 \3 q. L( e! x9 v: p
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I really learn so much NEW today...................( _& m  g3 u) Z0 E4 E# Z# @( d

4 d8 f8 \) ?3 W6 G  x5 [; f4 AHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" w  J( d5 R# M  H2 `7 I+ E: Y所有UPS的良好時間規定,在這邊都不管用。
# o4 a7 t5 U! y+ |: `! i% b1 H  q因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)9 f* u% @/ X$ o& s" K' p4 R$ j
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 U' L2 L3 h' L
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: L1 p9 T, R; V3 C( c
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 r5 r( F% }  I7 u' q" T( O後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. ?; j" m7 W/ @/ N% U* _- |
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 p; p' K* W) v6 A0 O& Y
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 [, o/ o2 x1 N/ w. t. z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# A! d- g5 l, p# q- ?再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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8 k/ u# t% V) q$ z在那時候我瞭解到一件事情
" R+ Z% \0 r8 {- Q- k0 ^就是這邊的郵寄服務是一個nightmare
6 ^/ H9 B7 a4 t8 N' m這件事情,應該大家都有經驗吧!
; \4 i* r5 S" G/ W  L; h& W$ A對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ l4 e! y4 o5 @: Q2 p- H  g) J不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 j" n$ v* P/ Q日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
* R: E4 Z, l  t9 m0 Y9 D所以我還是選擇天天笑的過日子好了! ( T2 N7 U0 _; q
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
3 j& N. X: P# Q; Y* ltake it easy
- _4 S2 i  D, V  v0 o3 H8 ^life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.) H3 ~. P4 k/ L  p
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 A0 e0 j4 |: s* Q8 S4 g) `

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以速度慢 逐渐被淘汰 -效率低
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8 C# [; I6 G* J% a  v想我们的敬爱想-我们的敬爱的敬礼!& M9 H. v, ]; u# p
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搬场公司-成立最早的优质的上海搬场服务商
( w5 ]' v1 N) b* ]& Y2 H/ j% _; g服装批发-上海919服装批发基地
4 i: D  x: A$ P8 [张力仪-专业生产张力仪' B3 _+ J: n3 p( M
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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