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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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1 v4 u* m6 M! X% J) K$ eIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- x$ ^8 c# k' X: W9 J( u, B/ ^
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................) d6 I( U: p4 w: l
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ISSUE TWO:FIDO.......
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( y; W* S: |$ `% yIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 P) b. P# W5 p( w4 U$ a
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ISSUE THREE:UPS9 _9 C/ |5 V! `% t6 T$ [
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.. l: B: U4 g8 i$ [; q0 A3 x
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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0 N' y) z; P8 f  NTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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8 m7 n5 @' u3 P2 z( Z  M5 Wat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* y0 L$ f6 U: n: }( E9 d- S
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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  ^1 P6 W1 G/ \, z3 {BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 E) e! O) ~; C7 I+ {. f/ V3 [1 s
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I really learn so much NEW today...................
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! A8 R1 T' w' L' z4 n$ f2 V) D+ _HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- r; Z( E6 L( c8 M/ ~9 P4 i所有UPS的良好時間規定,在這邊都不管用。
5 [. {. [0 O) l! ?" g" F. G) {因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)$ h, G' I! l- H3 G5 ~. u! M
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; Q* d  h5 s+ z" c也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
+ g4 i$ T$ H3 v! f8 b$ X. g再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator$ l% L4 [6 f2 k9 ~: w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 B  Z: b: U' C+ J9 A
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% }! x# z0 b" J/ u5 i3 F( WDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ s4 i% S$ L8 j: E+ g, D: R最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!3 D2 A' B2 z& c/ a& G; |0 ^
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 S2 K& {2 I  R' o  r# T再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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5 A: Q; ~- h( g6 A在那時候我瞭解到一件事情
% [: K' o6 ?3 t$ N, c) i1 ]就是這邊的郵寄服務是一個nightmare
/ A4 a' h: W7 ]/ h4 N這件事情,應該大家都有經驗吧!" ~, g' R$ ~( H; p; x
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ ?% |! k: G. K. i( l' i不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
6 O/ T' j$ n. s+ X; s" t日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& M% _! B7 s$ `6 h5 b$ I0 y  l所以我還是選擇天天笑的過日子好了! . L7 s3 K+ [3 b+ w0 O
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe6 s* F) k5 Y, C! ~# x
take it easy3 o, a  b" L- d2 `: E
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.0 H5 q8 c! D: l, ]5 P" S/ M0 Q3 j, B
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, ?2 P1 d- |6 X  }, p8 P以速度慢 逐渐被淘汰 -效率低 ) _- ^$ {9 X4 M; D+ w5 H

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6 L) E, f( _1 _) g/ k3 b想我们的敬爱想-我们的敬爱的敬礼!( m; ~- z4 @* E0 d) ^

' q# l* E+ W" U; @% O/ y8 }3 l, s搬场公司-成立最早的优质的上海搬场服务商
5 B, ~7 Z; ?, R  i' c服装批发-上海919服装批发基地
3 A6 ]$ S% Z  M2 r9 W张力仪-专业生产张力仪6 \; B+ _- H$ M1 ~" j) T* a
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# ]9 u( E/ z0 ]9 ^' \# J- \
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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