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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- @* u$ n* L% z( g) m/ w
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................7 ~7 u2 D0 T# }( u
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ISSUE TWO:FIDO.......7 B3 P; r7 S' [7 b4 _1 ?. u

/ ?5 ~* e1 }6 f1 B( M$ ^  |6 q6 PIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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2 q( v. ?- m- D7 V. t$ [0 uStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.8 d7 G: Z5 k, q8 E+ ?$ m
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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" O" x7 _9 U% I2 KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......* W1 M" n6 z9 D( v% `! m! A% q

8 D* ^- [/ e- a0 qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:: J# Q- @( c0 b  p
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!( e4 T4 B: K  k

3 t0 S- L$ h1 B3 Uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!/ u. z- Z1 X# u# X7 [

9 k8 c( ^9 x  |3 M/ e7 UI really learn so much NEW today...................6 u7 j# b3 y: t" M. v+ [% o# z
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& P9 @4 I2 c. S, @9 Y6 |9 f所有UPS的良好時間規定,在這邊都不管用。
% |. v% Z! v" ~5 D! h- E因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
3 d$ |/ h0 X' A1 M% y剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
! j9 U9 H3 [: J也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
; K( {) f0 i* g& `4 [  E再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
' X  A( _6 a0 [8 z: G5 F! z後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
7 u' O: V$ {/ U/ @' i有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 ~+ @" o7 f3 n! L4 G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) Y7 [9 ^! [' s( l
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' r( {" c' j- F. j$ ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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( O8 w+ i+ j1 R+ T1 N  g* I% e在那時候我瞭解到一件事情3 b1 E, b6 A3 g0 C, l
就是這邊的郵寄服務是一個nightmare
. n3 B0 _0 }' x* _# _這件事情,應該大家都有經驗吧!# r! A: E3 n( Q0 B% t% r, o
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- A2 J3 j7 k% g( u不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 C3 u- m# R. M& \1 A2 z- Q6 S# [
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* A3 p& m$ @$ X8 e' Y
所以我還是選擇天天笑的過日子好了! 1 v6 L0 w# j2 k: h/ I
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
# m. q  c: @8 @take it easy' k# g% z5 P3 h8 O, a6 z/ Z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
8 y7 J. G/ g  }+ ?. @# c" tLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 i( F* Y# ^4 i" a, A$ U

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- c4 E8 _# @: s# l* m以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!7 i0 Z7 E1 o$ V- j) a, d
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搬场公司-成立最早的优质的上海搬场服务商& \, k" {! P; _' N( `: h
服装批发-上海919服装批发基地
7 y/ u$ g3 ?! x6 x9 M* d' t张力仪-专业生产张力仪
( z7 ?5 K( r2 C$ J$ H8 d服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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