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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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: ^6 M; \3 }# W5 ]/ sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................+ a0 X" J. `4 @6 m- X  k8 i

  Y& c$ ]" L" Y# `$ fISSUE TWO:FIDO.......
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% l- N! a- d: _' m1 M" cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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& P* D8 p" U8 n; h- g7 }BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 U4 E, f5 d1 p/ W$ B2 [ISSUE THREE:UPS
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" \) C7 X( l0 w+ gTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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& r; D7 X" P0 A) KLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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, e% ]- A) S2 g, m4 a! A: ~$ jTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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1 ^8 p/ p4 Y2 w6 f* \, G) ]0 Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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' O& C; n7 x) q: qat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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% L) h  @3 @0 X* ^+ e2 cBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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, @' D, y* I4 j5 f. `I really learn so much NEW today...................
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: }7 @) X8 ]; B" oHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; {! t7 u  N6 ~" y3 o9 `6 N+ p- e7 s- `
所有UPS的良好時間規定,在這邊都不管用。
; l7 z4 t% V& }0 S& z  r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 X* F8 D* w8 I5 |0 G' C剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% U1 X2 l+ u8 O& @2 C也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
4 z1 e: ~" n2 K/ ]; v再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
$ i5 }! f7 w; Q! d' a: `( X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 e7 W7 H( G3 ^4 |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& Q2 {2 c5 k2 f0 }7 a. _
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!4 f0 i1 `4 H2 Q
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! ?7 H+ U3 A- _5 |' \; Z' @
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, |' |- n+ u( r, [* `6 p7 L
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在那時候我瞭解到一件事情
9 ~, l/ a% i2 ~- k, P8 R3 l" }就是這邊的郵寄服務是一個nightmare
! x  a3 k5 Y! d3 W; ^- [這件事情,應該大家都有經驗吧!* R2 a3 b4 M$ M! N5 @
對我來說,這是在Ft. Mcmurray最不好的經驗了!6 L# m% O. N: }9 A
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
) t. s3 H0 `# y4 f) J4 b日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。+ S) V/ s# n: V9 j5 e, S
所以我還是選擇天天笑的過日子好了! " D# G  b# l0 u8 i& Q" f
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% t8 M  h% W1 G9 ]/ ~4 z
take it easy$ m5 g( [/ J0 B0 D: w1 l. g- N, N* O
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. V4 o, v3 v/ J% B' \) X
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 E: R: A) |1 q  F9 a) D8 Q
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) k) C+ G- w8 y以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!6 G+ O& j& |+ X
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搬场公司-成立最早的优质的上海搬场服务商8 b1 s& A1 p. T  ~+ ^' b) c
服装批发-上海919服装批发基地
2 `) ]  R/ e- q/ a) t5 J2 N6 [张力仪-专业生产张力仪
1 A: V0 s# x8 J8 M: c- V  J" \服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing4 E/ X2 @5 Q+ f  i! y) x/ k, \/ X+ S
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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