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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................7 ~" v: ]7 k- c
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................., d6 C) u8 r* i0 D+ Q  P7 s% d( M' H) n

# y5 b- t# h5 |( TISSUE TWO:FIDO........ ~- x/ E, G9 S5 m4 \! L

6 Y" M# Q0 w* \. G7 R" v1 cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.: y+ |& i1 y( U
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ISSUE THREE:UPS8 K/ C) V9 [6 B8 @: Q
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.. p. b6 ^4 O% I6 l3 z8 `( n% g+ O. Q
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......( Z8 b4 Z/ ^' X7 u1 Z1 K, Y
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 g3 R* |- g/ B" m* z$ y

) X2 Z8 ]4 C9 y7 Fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ ~6 i9 d6 ^0 l  o+ N
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ISSUE FOUR:BMO
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6 _  m$ y: P. PBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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/ \6 M% Z  S8 _5 }5 ]; a( cI really learn so much NEW today...................* ?) t8 z# B  W/ ]0 \" \

; M* D* ~$ [) e' h% B: zHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 X8 _" w1 R; T6 r4 r所有UPS的良好時間規定,在這邊都不管用。
& f* y* G2 |* S2 z) H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): [! W1 G0 m) e- r$ q
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' m; c9 Z; {0 S! y4 M也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( p. D" S3 j, q; U
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator4 H+ X! A7 T5 x) \  |
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 r/ \; ]' W4 P
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& E" Q0 R) {$ u" P" y3 o- ?& Y& Z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, i" K: n1 g' X0 J( Y9 I
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 o. e/ L2 O* @, ~(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* D+ k% A0 T' J4 @
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
( {/ }- i6 I' H* s: E: @就是這邊的郵寄服務是一個nightmare
5 _+ N, |; z7 T. A" K這件事情,應該大家都有經驗吧!4 ~! b4 R5 I+ D& j. d' M4 K' ?
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ I$ r& i4 o- Z- W+ y不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!" @! ^. D) x# K3 V
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
% C7 z" x) K, {' h所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& f7 Z' j3 i2 N# C4 z$ s
take it easy
  t, v* {  {3 S2 C# wlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 Y4 z1 [+ n3 f( x7 r* y
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 v2 O. X( j. J+ Y/ }

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+ U; H! h  n# Q3 P9 Z: e! o以速度慢 逐渐被淘汰 -效率低 . w* D- m3 v$ V# ^% q
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$ u3 z3 [. x5 w想我们的敬爱想-我们的敬爱的敬礼!
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& a! l- k9 m3 s, q! o搬场公司-成立最早的优质的上海搬场服务商( C) N, }  u- _' t2 o6 Z
服装批发-上海919服装批发基地
4 k* ?& R; f7 ~; T: g4 n) o张力仪-专业生产张力仪! T- h( @8 T$ V
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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0 d/ g, N& N) I! K- ?7 u9 Q: b不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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