爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3163|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
: L1 I7 G9 J, c* ~* x0 U
2 ^2 ^0 a" R& E' p& z. b. DIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. Z9 l+ U2 k$ ^& D# w* C4 S: u7 w% D

5 O0 t3 [3 F. ?' `; x0 }OK,,,,,,,,,,,,,,,,,,,,WAIT....................
& V$ W- J# F: A* r0 v
+ `" {! M# n; D7 M$ v9 x  `) v3 HISSUE TWO:FIDO.......
7 Z. u1 ^) s( P+ O7 d& r. U7 J' ]; U; ]. {; o. j) I
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 o* d! O5 I0 L: \) ^8 E" w

7 N4 o  \' X  T3 D# x8 `2 fStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) Z  h7 `! C- s7 N

2 a+ a4 U7 G. S# {6 ABE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
" [! d! A" O) a! Q6 e" a" Q( ?/ F8 D! H8 W" Q
ISSUE THREE:UPS% i% ^' o* L; B
) H/ s, q, j& L1 x9 R( \* m* ^) Y
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 d& k8 u" E& k# l0 |6 V; l( n
5 K) s3 N% V, b0 P6 n4 r
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 W% M+ d, J( _. j7 |

# p1 o' F; r% D, ~TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
) `( Z6 `5 m2 j: t8 O6 K3 C" |/ E3 X" j* q4 N4 F6 J
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* g8 `" R5 f% z" f; C$ Y

* y3 f1 I2 q/ g6 W$ s. Cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
2 v% W2 C( t) S" d- I; _
( q+ n- F" I, p9 h4 ]9 hISSUE FOUR:BMO0 k2 `% j9 {# `4 p7 m- T- o2 c
( D4 k% `1 B  a4 ?8 O
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, z% x4 V# E7 G" ]. o

2 |8 v$ L5 J) D9 x4 t1 NI really learn so much NEW today...................
: C4 T- y- {& j2 U3 |
1 |+ p; ^, I! SHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。( M  Z! V  q4 \  R
所有UPS的良好時間規定,在這邊都不管用。/ C% f4 u& J, m! V* L- @
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% k5 @+ w1 C& r( s剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) m2 k; R5 I( F( b2 Z3 a
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!8 L6 k- o/ r  w
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator6 Z  K9 W# N2 B3 [, r( j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
5 F+ q4 D: @6 `' n7 N有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 y3 y$ x; j8 Q; LDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 X/ K4 S! k$ M+ ~  o( {4 D; c

: P% c7 K3 Y9 y# H: R  b, Y( @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* x5 \: F5 q/ J$ Y$ Z/ J
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。2 D; S9 C2 G$ o4 P
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?* M- _! t0 b/ G0 Y1 b& h# U

" f4 R) o) Q3 Z' I" t; \在那時候我瞭解到一件事情, n5 y6 W  p# {/ x! A7 v/ t
就是這邊的郵寄服務是一個nightmare
- f0 U$ n! P4 n6 j這件事情,應該大家都有經驗吧!
9 b: t# k7 H7 }- e' d5 I對我來說,這是在Ft. Mcmurray最不好的經驗了!/ Z/ I2 e4 c' ]8 j3 [  N! R6 a
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( j3 E$ @9 u' F
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 }/ p% O$ v5 T7 p8 u. q所以我還是選擇天天笑的過日子好了! * E4 }! m" L: j% P% }

- ^2 M7 y5 |2 @4 h6 `但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& i6 u5 v, H! x6 }& v9 d; K0 }. R0 c1 U
take it easy
: B7 ^/ x  o# A5 S9 a  H2 n. N! Rlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
: v  p" P9 Q; X  fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 H& G1 ~( A8 @) N$ g3 J
/ S* m; _5 h$ F$ Z2 w# |. _& u

2 G: ~# B( f5 o6 k9 Z; {- C! E以速度慢 逐渐被淘汰 -效率低
+ V  I: p8 E4 [. x0 J4 k) ~1 k6 N
& J; B# g0 R, x' O$ G1 T. Q  q- u4 q; W( ~, O4 W5 d
1 _7 G% J0 w' H8 b7 W' ]& e
1 S- j- A! a, }6 F2 i1 g5 l

. L5 }" \0 ~1 R+ s$ J, t; [
. ?8 z5 V8 ?: x想我们的敬爱想-我们的敬爱的敬礼!- e0 S  W8 R6 F* A" \0 ~- m" r/ l

9 _" g- b9 J& d( {2 p# q2 @1 ^" H: `搬场公司-成立最早的优质的上海搬场服务商
7 V3 v! |7 V" \# s# n服装批发-上海919服装批发基地, F/ [$ D$ q1 l1 E3 i. \1 V
张力仪-专业生产张力仪& m- x) ~  ^' Z% p6 c/ x
服装定做-上海最大的服装定做基地
理袁律师事务所
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" K& ~5 z2 ]- A& s$ E5 t: a; E
7 k6 k: o4 A. c9 U7 W) \
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-3-11 11:57 , Processed in 0.232116 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表