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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................  J: U* _$ d# P- H

( q, P/ z. W% J0 o/ Q5 e; U+ WOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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# }/ O  l  M  d4 oISSUE TWO:FIDO......., }+ x' i+ @& d& g' d
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! {' H1 C+ Q$ U
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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4 z. G! l! q* x$ s" q; [9 QISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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, p& z3 E% _6 Z. P0 a1 ?TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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: `9 |& {. A2 M9 C3 y3 J3 V! zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.( M- T9 H% I% m5 x3 G
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ISSUE FOUR:BMO
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8 H  p0 L3 u/ v! n# d) ?5 FBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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3 `* s! P+ c9 ?+ w0 i$ f! GI really learn so much NEW today...................3 a. Q4 V& y9 s! h# J/ J

) _' l4 v! g& U& y/ |+ kHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。, J) H% V+ e) A2 B, ~& G
所有UPS的良好時間規定,在這邊都不管用。
' G! {9 L) |, r$ ]因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ D5 `$ n5 \6 j# Y0 p# E5 N剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!$ ]% u. ~$ _6 y  d
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
# H- W2 v7 C' V' E2 \4 ^" ]1 l再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* R8 c: Z3 `, h+ W- A1 u/ q4 c' Y: l
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. h+ b5 Q9 A; o% `
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 l8 r% ]0 N" i. v; L6 F8 m2 V
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
$ X6 Q) }; Y1 d- O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
) M* v5 M5 J- J" [3 a8 Z# b, q4 u) T再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; S- ]4 Z: g2 Y" k: U
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在那時候我瞭解到一件事情4 s* t  I+ U! a6 f
就是這邊的郵寄服務是一個nightmare
* r: y2 ?' Z, u這件事情,應該大家都有經驗吧!4 b- m0 z+ k3 Y' Y6 x* \- F  P) H# Q
對我來說,這是在Ft. Mcmurray最不好的經驗了!' f9 M+ }- q- ^! ^# ^# A+ _
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" z0 j: Y) P9 R4 m日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
* Y6 n4 y/ r% Z所以我還是選擇天天笑的過日子好了! - N+ M1 w) I8 l9 g/ j/ A6 e

% ]5 P1 i$ e6 c4 i' b, [& L: S但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe4 V' N2 C) x" E% `/ k1 P
take it easy- A( D: I7 [! r8 {' [6 ~
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. I; K* f- k3 d% M2 _  L
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 r; l- a0 U0 W

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以速度慢 逐渐被淘汰 -效率低
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" z' b  \5 ?% M5 T/ J想我们的敬爱想-我们的敬爱的敬礼!
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0 ~" v+ W; v6 e: w7 y5 [/ r搬场公司-成立最早的优质的上海搬场服务商) k& n% k6 I% G$ N! m# o' M) _
服装批发-上海919服装批发基地$ f/ K( ]2 E: D5 i# L, z6 g/ m+ I4 c
张力仪-专业生产张力仪4 x0 A! u  P& M2 K4 G8 X
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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