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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................9 F3 k) v& ?% B4 u. u6 ~$ H' @7 D4 z4 {
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ISSUE TWO:FIDO.......- \1 w0 T, S! v1 G

# q* e& d; d( d  Z) H# zIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 ^+ f0 R5 |- G: t8 a

  ]' [& t# H  S; sStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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- S* f4 y- I4 D3 v( `$ fISSUE THREE:UPS" Y8 ~: H/ P) f" R
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  `9 b' R9 @! h, F( z1 B0 M7 ^4 W7 v
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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% y/ Q3 R$ H2 H8 |3 ^1 M& N% tat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!, r2 t$ L7 V) a. y5 m
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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7 q3 P% Z4 c2 H" T& R: G# EISSUE FOUR:BMO
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3 P# g! K: E  ]( V: DBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, ?- x7 o1 u: i4 ~0 C& I

3 M1 L( U1 h- B; p' G$ ]. N" [5 II really learn so much NEW today...................
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5 L; O# |) P: j, z, C" i! iHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
0 ~9 k1 b' g* H" m# ?* {& d所有UPS的良好時間規定,在這邊都不管用。8 ^' _, c  f1 x) ^/ W0 y# X
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, o3 S! t5 }4 v4 V4 s7 A剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. Z9 _3 w$ S( m
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( O6 I9 C2 P/ V4 D: K8 J
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ A8 D/ |( \( a
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
5 C3 x! y5 q3 N有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
. ]' R1 H! }2 y/ P9 @5 }5 l- |Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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" B1 n; \* L2 a' x: T最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" l' p4 ?7 B2 F: z" }8 b: `5 s  E(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。+ Y" J4 u% l% }$ S+ d, z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( e, F% E0 R' |! U3 \! S
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在那時候我瞭解到一件事情7 y' x5 k7 c, B! L, M- |
就是這邊的郵寄服務是一個nightmare
' ~9 F. N6 p' K' j9 D6 B! {/ w這件事情,應該大家都有經驗吧!
' t( G0 m$ B" Q/ V4 f- @3 }對我來說,這是在Ft. Mcmurray最不好的經驗了!( m) A5 Z- \+ F7 o1 @8 ?' U; e/ ^
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! h/ A( u1 F3 C
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: s# U" h" x( U8 T6 T
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
# L1 W# y7 k7 ~, I* ~1 F$ P0 G' T" {take it easy  n$ U% _1 R+ r7 H  }% j% \7 V% H
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 j3 j: O8 K( }9 eLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 0 `0 q6 E/ U/ N5 H' _
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2 q6 F6 {$ ~( I想我们的敬爱想-我们的敬爱的敬礼!
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4 J/ ?- l! M0 ~% [2 Y4 l搬场公司-成立最早的优质的上海搬场服务商
# u# r' t7 s( B) W$ a服装批发-上海919服装批发基地) E( Y  U. `, }2 C; ~
张力仪-专业生产张力仪
7 r2 C1 u$ b$ q6 |服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 ^4 E( g" E6 c! P: E

% k1 J6 O9 E1 S5 f不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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