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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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/ q2 E6 o+ [6 a% M% |2 VIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................% y7 T& {9 I, d1 }
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......8 R1 i! `# e2 C( U' b6 l

% F& I4 @/ L' ?/ B" yIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.- O2 d& L* K& x0 D. V% [- I

  l9 @+ a; `. @$ A& }; D  H7 ]: [. _ISSUE THREE:UPS& }, J, h' A5 Q- p  M5 |0 ^- F

' e9 ]  c  G8 V( \TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 v. Y8 X; H2 K" j! C: X
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 Y, }+ |0 Z8 R& e8 W! n; T
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' _4 r. S+ B' Y
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 J# G' K* `1 U! l

0 O" W9 M1 |( M# mISSUE FOUR:BMO' T% k7 ?" E/ [  ~: D2 j! l( I. V; e

; W4 l1 ?' V, }% n2 e0 C4 F0 tBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) @) Y; |; o% x2 j

0 d, F. ~( g1 s0 o9 S" b% OI really learn so much NEW today.................../ C6 g8 k7 T( c) H
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。  s  u' N& k# S% G3 M/ \* U" l9 \
所有UPS的良好時間規定,在這邊都不管用。
& F  ~/ ]" P5 P( T* g因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! ?/ s, c4 z; V; \剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" |( }; P. V( [6 P
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
) X7 W" s# \. M) X( |再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
' G( Y6 W2 S! S" m) ?  x( T+ P後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) H5 h7 e6 W! h% _  C4 o8 b' b# n有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況, e, W+ `1 x" o! y2 ~; D
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' {9 ?4 Y8 e$ Z) W0 x: Z! y" }(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。" f' E( [6 A, h# C1 T! J# {
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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9 Q' D% K5 w/ c( N/ R, o8 b  [, N在那時候我瞭解到一件事情
! U7 B) a; q% ^$ J7 V9 H( I6 s" J) w就是這邊的郵寄服務是一個nightmare
4 z) N+ Q: A+ R4 d+ v( Q這件事情,應該大家都有經驗吧!2 L1 Z6 x' c* k7 {- }& H
對我來說,這是在Ft. Mcmurray最不好的經驗了!
. X9 K$ e( e  Y7 I不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
' ^# C: b/ i; ~3 {+ ?日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 a7 w. g- A9 C) d3 k
所以我還是選擇天天笑的過日子好了! / l2 v; w% Z$ k& `! S) ^
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" l; Y( N" F- Z4 M3 Y+ j
take it easy
& ~/ B+ o) q: a! z7 \9 {: [: Hlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.: M% R$ G! i/ _6 O6 }
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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4 W- K( r" X1 b9 H以速度慢 逐渐被淘汰 -效率低 7 Q  w: X* `5 h3 A+ F$ w
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* `* j' i* g6 X$ q* b想我们的敬爱想-我们的敬爱的敬礼!
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' |# e. n1 J6 N5 @$ A9 Z搬场公司-成立最早的优质的上海搬场服务商
2 z1 i# t# I' Q0 F9 j服装批发-上海919服装批发基地: q0 c6 ^6 h3 s3 f
张力仪-专业生产张力仪5 z$ F9 Q5 U4 F
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# ?5 M/ d6 a- M- T8 [" [

- C6 K" r! S! L6 M2 z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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