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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"+ {( o& k- }* ~5 }9 Z2 P
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 S. G8 s" F6 s& J& [, K( A( R

9 Q9 _+ {) Z8 I, j7 S3 k3 J* W/ bOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......  U' j2 ^2 e) U* C0 [# z) L* Z
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ f: J# G3 k" V

3 m1 r+ S+ u$ U" OStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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6 Q. X' x. a; c) b6 h- cBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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) f: }& f0 H2 z! nTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 R( c8 X/ B* K% C
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 K# B" f+ ]6 x& l* v

* f8 d; D9 F) l4 Z+ dTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* D% L1 U. ~9 f& ?9 A' }
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  B" }1 m7 ^  A. Y
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ISSUE FOUR:BMO3 @" r  ]. u0 T7 V" O. |% e. H
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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6 ^5 t# L2 l) u, R  t7 uI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# K8 C& A9 Q$ E7 I' F* o' y
所有UPS的良好時間規定,在這邊都不管用。
! U9 f8 Y* _% c* K% S因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!). |5 V5 @- J  Y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! e6 e/ S  b; H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
. J- |* ^  \. f7 n6 c7 f" X; w再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# P+ i1 F) T: v/ ]後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! d; N: Y8 E% S; u5 Y2 r
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 h3 |1 F! Z8 V
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% r' U4 }; V: H1 `' m2 ^
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 w7 w  f8 o& H' C再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; Z4 a' C: d/ ?1 C  ^

9 w9 r) i( f+ Z* t" Z, A+ D在那時候我瞭解到一件事情
" u% \% B4 l( u2 {$ u+ w  W, q# [就是這邊的郵寄服務是一個nightmare4 {) g4 ~, T. l. W3 T9 K) f
這件事情,應該大家都有經驗吧!
9 j' ]& @% Y1 H! s  D對我來說,這是在Ft. Mcmurray最不好的經驗了!
7 w. K' `1 X8 t' @( Y不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 t( ?1 G$ y) m* Z0 o0 B! s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 R0 K9 [3 x+ d" P: ^
所以我還是選擇天天笑的過日子好了! " \  J9 K8 q0 y1 T
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% }- B1 r& G2 ~+ ~# ltake it easy/ U, D+ \2 l- F  C+ \( X  v
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ @9 W) R! b) a: Z9 S% rLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 * K( T2 j& \* q4 p

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4 I  O. e5 c9 q* M, L$ M/ w想我们的敬爱想-我们的敬爱的敬礼!* Q( V8 n" B3 ?; a

! R3 T6 x7 h% u( f; _. M1 r搬场公司-成立最早的优质的上海搬场服务商
6 h. ]! a# Q& M3 K/ `: ^8 T服装批发-上海919服装批发基地/ m6 q$ y9 [3 y1 C0 [
张力仪-专业生产张力仪
2 Y9 B" [1 J9 i. u9 X# A8 @4 p$ B服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& D" y# J* c; r$ \+ O" S; p
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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