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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 G. v: c0 q* s# K7 ^
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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' r0 C+ p  `! f- QIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: M$ J7 F  v( i$ u
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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' `# K& g1 ~4 g. J& zISSUE THREE:UPS
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: E( B0 ?9 ?1 R+ J4 L% E1 ]TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 }: t/ G* V! @0 o

6 W, b! p5 C7 v0 b0 B& z6 k- cLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....../ W3 L7 O3 W" z) F( {4 J

8 d6 M: I/ j- a3 |TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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/ i. _$ }7 r! M! k4 C' Aat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% A* t  t2 D+ m. x! s. R

( y* O, C& H- g3 v7 F% @  P+ oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 A* H5 V; @( M" y; |* X! @

* L8 T8 R" M3 k* t8 H( u) {ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; Q; D, \$ D9 V
所有UPS的良好時間規定,在這邊都不管用。
3 z  I$ ]" _, G, P$ }" n因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 a; H8 \6 W' {; w" e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 p& d6 |/ d5 j! ~也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!  [+ X7 f" h2 j* C; v6 h6 q0 X
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! G( \$ V3 C& D, Z5 |
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator1 B6 L. p) O2 y- O8 y! a/ C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況  }# e" w" u4 o* N% l$ [6 o. o
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 v% Z& ~0 N9 z4 o

' r2 Y! ^2 |$ ^' X5 \最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ T/ t6 ^% t/ O8 g8 k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。5 |4 B  _2 q- g' s; W% [
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 q7 T! s8 B1 s

/ n& v# S" p" Q4 W  G在那時候我瞭解到一件事情" J' B! i# O# P$ |
就是這邊的郵寄服務是一個nightmare
2 K5 p# s5 F$ X) e這件事情,應該大家都有經驗吧!6 z& U5 h6 C+ l" W. c" O5 q
對我來說,這是在Ft. Mcmurray最不好的經驗了!
+ |% Q8 Y+ Q+ T9 N不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 o& l& s6 ^; S" x# m日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 A! q5 l' T; _/ X, z1 Z所以我還是選擇天天笑的過日子好了! 1 H# ^% X. I( Y8 i, a3 h
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: R9 _' T; `7 E8 |8 g# A
take it easy5 V) H, I+ c% b& [& R7 G% ^9 ]# ^
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 @4 H. n; L- z6 e/ _( Q' DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  j: o+ b3 R9 I, ~8 t0 [

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以速度慢 逐渐被淘汰 -效率低 ; E# _9 G  D6 k* M0 I
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& j. K' A7 l! D想我们的敬爱想-我们的敬爱的敬礼!3 {' }1 C1 A1 S( y+ S; U

; C7 D3 b3 O8 |8 j' Y搬场公司-成立最早的优质的上海搬场服务商
* ?) w9 A  w4 \1 A服装批发-上海919服装批发基地
1 Z* s! R8 L. t+ K' B- t1 z张力仪-专业生产张力仪
: B$ B" p" t4 d* W7 s" Y2 E- P9 c1 c服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 ^4 g& H2 G0 X, q0 Z& O
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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