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The whole COMPLAIN day in FM....pay attention to each penny !!

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鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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2 v' T- m* F8 n% j. r  {" ?In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 C1 b% j  O3 j9 Y1 P% F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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/ E' [1 u' w; @7 P& T6 WISSUE TWO:FIDO.......% Y% {0 h2 L. h, }: Z2 V+ N; _
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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) @0 p, v0 T6 c! h2 M" Q7 N9 ]0 L  ^Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.% T% A4 ]: l% E
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.1 S6 u  ~# g9 B3 t2 q" g* v# ]+ |
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ISSUE THREE:UPS8 u1 p' C5 _- [7 ^' k2 b: e, B- ~

3 N+ A0 ?  f4 e6 H8 s% k. @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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% R4 T( s# W  a- L- b, b2 CTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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+ W5 Z2 D6 o3 x9 |) _at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO6 @! }' `; N* ^/ d& Y+ K

: j  O" [* E5 L- ~/ K: N2 o* y9 \BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 i# z8 H: e$ \
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I really learn so much NEW today...................
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; L+ }- N1 r8 o# Q- bHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
: L" I+ k/ z. N# J% v' l7 c所有UPS的良好時間規定,在這邊都不管用。3 s6 }" O! l! D$ k* X
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 D& j6 Y; p! i6 S; P剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 ~6 d; q/ a$ m! v9 e4 w' Z9 t也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ r0 A* e! L$ ]) _6 m% [再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 U7 r) F$ c% s$ J- `8 [$ K2 O; W後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' F4 W* a% k  m0 s; K* I有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: R/ J$ K$ W- C3 i& x+ wDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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6 L# L  l# ?/ T) y4 N: N/ \9 T: s最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% L: U& I3 I% O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。( `1 @! y5 T, s
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, q! ]5 g% m* V7 L2 s

6 c4 `1 Z' R) a3 V) U0 f: k$ b在那時候我瞭解到一件事情
+ a! V- z6 f' E: O) m3 p就是這邊的郵寄服務是一個nightmare
; A% f8 _/ U, F* Q2 K$ F這件事情,應該大家都有經驗吧!8 m: T% M6 W' w+ M: R/ [( ^* _- ]
對我來說,這是在Ft. Mcmurray最不好的經驗了!# Y% D9 G2 T+ E" J, b( p$ \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
& `: _: T$ w6 e! p3 m2 S: ~日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 r; o; G* N5 r* b
所以我還是選擇天天笑的過日子好了! $ `  e# u, \' J8 A  |3 }) ^
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe1 W; z" R4 ~) M: Q
take it easy  P7 ]8 p! S' R. K$ L% w
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.: g! b! x( G& G: O8 p/ J' `
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!5 m4 p* S7 f% L5 E8 {
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搬场公司-成立最早的优质的上海搬场服务商0 ~) b0 R, t  m. ]5 A8 [9 R. l8 B
服装批发-上海919服装批发基地
& ^# ^5 C: S& |张力仪-专业生产张力仪
2 B; t9 J8 v1 N; }4 {3 u+ C服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing' H4 B* _2 S3 {4 s
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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