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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' S1 I- A( t& h) ~! v7 D  C* y
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% C7 {3 a; q6 U9 Z; i4 K# R" `
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ISSUE TWO:FIDO.......2 ^* Y' V) y  ^; U1 G5 U
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 ]) F5 j  h  e; }

$ e7 C8 U% d  ]% x( ]) v  P' |; fStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# g$ c6 V- l- b3 [! d

5 u* I) G5 }& H3 FBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.- x1 q/ i/ k7 F0 q; {
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ISSUE THREE:UPS
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0 b) v4 f  l; {( ]TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 m% I" ^& m) C0 _+ y, C

) b  x) @/ ?" b' j6 Y. U! G) ULast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... k# Q2 Z  {. J
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, [  v" g9 i; G  E1 w& A

) @. I1 w% H' Z* Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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. m* d* B* k3 m) k6 P/ i4 b) l$ qat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) |. \. R8 X; S' f! i

/ |7 P* a2 V0 x8 t5 k) ]ISSUE FOUR:BMO2 R9 ^5 i3 Y  }9 E

6 f9 \# n1 _  Q1 R; y: ?BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!! `  `$ V+ l- z# G
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I really learn so much NEW today...................8 P. u& A4 `( s, ]( I; Y

7 x9 I! L0 y3 KHOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. W: S% X, T  Y# d$ |7 z
所有UPS的良好時間規定,在這邊都不管用。
; i8 y# I, |* |8 S# E/ n' r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)$ k# |5 E+ |0 X# q  {# H
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; Q- g5 m! |# s7 a4 y! T) y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 D6 ~8 V) m- n- i
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
6 s6 v) P# Y9 X" P# D; x, f後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( x4 N' q3 j% p  S  U2 {
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況$ x' O0 o! y7 Y5 |2 \& f( ~4 I. g+ t
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* X( b* Q; o5 Z4 Y& h( [* d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ c  d( Y0 u3 u4 c
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?' |2 f$ g, V$ t
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在那時候我瞭解到一件事情
6 J) D- m/ M6 w( M( e' b! K就是這邊的郵寄服務是一個nightmare3 q1 _, h) w' P" l* ^( R
這件事情,應該大家都有經驗吧!; q- b. o. V$ x) f- r
對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 f* F! }- V+ A: g) b不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" Y3 {" K7 B7 ?; T7 J; ~4 L2 E6 q日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。) X+ @0 }* h1 v& B) p7 u
所以我還是選擇天天笑的過日子好了! 2 z! y8 @" H. Y1 v6 Q
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
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life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' Z! c- m1 R* R+ F7 x: }1 ]- wLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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0 G! W" ]. K0 d* z! k5 x: D+ \想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
2 u8 G& {' \. ]服装批发-上海919服装批发基地
+ j0 I, I/ Y/ Y9 q9 E张力仪-专业生产张力仪
, d* N% t) N, L. }6 O3 q服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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