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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT". k/ Y  U0 M) X6 J+ }
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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6 ~. k' ^" R' f! H1 x/ gOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 \6 V3 o/ B1 G; [( V9 Q2 TISSUE TWO:FIDO.......
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: n. }9 o8 V: z: u& s+ wIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 F& C% a' Q3 _/ K9 y+ T3 p
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.4 @  t  s' t6 t+ ]0 L

5 z$ \, i% M  |# w, n+ s- GISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......+ |2 M! |+ q2 i- z% \$ V6 b

2 i& ?) z4 t3 m+ u- MTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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5 ]. t" s3 D  ~$ H$ G" L/ Jat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* s+ y+ b' Y( {. vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.# G  h4 Y: ^0 j% Q3 _
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ISSUE FOUR:BMO8 _8 {. }( w3 |5 h9 B

, T- [) c+ y7 f  e: ABMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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0 R# I% g7 D* OI really learn so much NEW today...................
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  R3 S8 k. L) ~4 vHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! a6 B$ M) E$ @, P- Z" I8 S$ w
所有UPS的良好時間規定,在這邊都不管用。
$ H. Q* q8 ?# q( w3 @& `因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
3 o, `5 x5 y9 |" k剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 |, W! B" Z. e" Q, Y! J3 z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! X- t7 w: \* a+ o4 r9 J
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator, g5 I. \" f+ f3 n" i% F. _, {
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, {7 u. h: S! Q0 t
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 V# t& P$ t! k! f: d. oDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。+ t' _) A- d$ U
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!  p; r  C4 k2 D# t: `
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。3 J# ]: |8 {0 `" d3 k1 i* j9 V
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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' k$ k; T8 k+ u) j3 V* s5 K在那時候我瞭解到一件事情# t1 Q* ^6 A5 r' V  y% w
就是這邊的郵寄服務是一個nightmare/ U+ T' D0 J# ?5 }
這件事情,應該大家都有經驗吧!% s2 e3 u# i. t0 g9 b+ F
對我來說,這是在Ft. Mcmurray最不好的經驗了!0 i1 L* z4 a& W3 M, \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
5 Y$ ?$ r) E1 Z* P日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
7 O+ G3 v5 V7 b9 ?3 @# M所以我還是選擇天天笑的過日子好了! ! F; l7 Z2 H3 e( r  S- `" |- s7 H

( U& b+ P' g+ b: o9 V但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. O# J+ Z4 x! V0 k' gtake it easy- ]( p+ o; l0 [1 O4 J4 d. v' Z1 z, S9 q
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
0 e( t+ d. i# o5 \Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" b( N# g. x- a: G. \' e. ~" ~/ B

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以速度慢 逐渐被淘汰 -效率低 3 I+ S3 d1 l! t- N' f

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* a4 ^# b, f" P7 B1 E想我们的敬爱想-我们的敬爱的敬礼!
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2 v: T, S& B& A& A搬场公司-成立最早的优质的上海搬场服务商
' `6 U* r7 W+ u0 y7 s服装批发-上海919服装批发基地
- X! x8 {" n7 B4 k0 \张力仪-专业生产张力仪4 {% s/ S  y1 `
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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