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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 C9 a) e8 ~; L" r5 B+ e% @

3 l$ ?# ^& H3 W6 @0 e  m4 s! Y$ KIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 b7 ]' M! w9 D

5 Q8 H7 x% O2 M7 W- {" F5 b# tOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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" x" V& M; J" Y3 n  j  TISSUE TWO:FIDO.......
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) }9 B; S; e$ A6 RIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. v% m7 g. K4 [" B; d
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# f, l+ g& [# aISSUE THREE:UPS
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/ |) P) U; [0 y" T* a4 e8 F8 tTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% `) L1 y  b( C2 \
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 O) u, U6 M& {' L. N4 {, x2 F" w
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% I- u; G# W0 D' h" {, K
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% z8 F& s) O8 ?) \( c1 e6 f

! r* f2 Y( e; }3 b) j/ Bat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 K/ w( x4 u9 |( T. I9 p

% j) t5 o5 p. \+ P7 J$ Z. \ISSUE FOUR:BMO1 Q$ f3 y6 k) @# W

& U8 A( ]) J2 d: G7 C* pBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!+ U& U( K( Z+ s. {( l* v1 S$ X

* V; s( d; `4 X: C) n$ S" SI really learn so much NEW today...................
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! W$ ~$ Z; t6 s4 K# s9 ]) s. A, ?+ ZHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; |& f7 r. Q( w
所有UPS的良好時間規定,在這邊都不管用。
, M9 X* g, k* ~因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
0 `: D+ M7 E- w5 a3 D0 W剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!5 T8 E3 S6 J$ t- M1 C7 H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, P' g+ ]' F, ]  b/ Z3 D7 E再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! d- b* W9 g. u$ C( z- e
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' K& {6 J9 J0 @( M2 f有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( O. e" m( j% C' U. X
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' u) T  s- X9 s- W(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 Y! W! D* n7 g$ y7 [1 J! j
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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0 `4 S7 N: `+ V9 Q7 R+ K在那時候我瞭解到一件事情
  ]# S7 Q3 b0 r就是這邊的郵寄服務是一個nightmare
$ M5 T9 I8 P7 A: E! e: L這件事情,應該大家都有經驗吧!# @9 A4 A$ ]. g2 H
對我來說,這是在Ft. Mcmurray最不好的經驗了!2 d. t- e, l" A* A8 |2 l: X
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
* X& o6 s& j- m/ [5 V7 O日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ Q! s* W# l" [0 s. ^. }4 \
所以我還是選擇天天笑的過日子好了!
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0 j& S# w; a0 O% [7 ?7 `" ?# ?但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe' f. O# ~& k2 F9 g! R6 w& w
take it easy
  w9 ~' A7 o* ~9 k& X* z2 flife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 W- u! B4 B, o1 Y- `1 t, K
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!8 R: E( O6 Y9 x

3 d) o" A  n+ C7 \! y5 W搬场公司-成立最早的优质的上海搬场服务商
& `7 o: P; k1 c7 c服装批发-上海919服装批发基地
, d% [  R! ~& ^0 [张力仪-专业生产张力仪
/ k. i# ]6 U: u9 ^服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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$ I. }1 t" H% z2 A- d不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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