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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................* w  {9 v/ R2 k6 R2 Q3 e
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ISSUE TWO:FIDO.......: T7 B: D! a! q  k  m* v6 m) i

9 U) d2 O5 v& J( ?* wIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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9 G8 t2 a- G: v5 hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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5 {. j$ B, }: wISSUE THREE:UPS& F' x+ I& ]  y$ z( C- S9 S
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 I7 W2 a: p6 u0 f: s0 m) `& @" c( e( uTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:& K* c, g  u2 S

% w9 b8 i0 p2 T0 I- Mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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: ~1 A8 W1 X" D6 _% nISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, n2 ?# {. ]) m4 X
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I really learn so much NEW today...................0 F4 j) C1 L) s
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
/ |* x+ ]; \& P% _9 f/ f7 ?0 `所有UPS的良好時間規定,在這邊都不管用。
2 W" Z  h1 H; l- ^; m1 [- u( B8 h因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!); c# |, e7 N+ X$ h' `" M  [
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 E9 o& q5 [9 }( u! b3 o也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% `+ e% c- w8 H
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& t. u- d0 B5 ]  C! h( x後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ R+ [8 O2 Z* v
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況" }8 {- X; Y1 b" u
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。* D" G9 o$ C8 b6 \

7 x6 T3 |% g1 }* x  @4 C, X最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ P7 N! g* h, _8 ]) e(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" W( c3 j. z- j9 W1 l* K/ U; C再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情3 [' m% ?7 F. Q% Q4 l& M, |
就是這邊的郵寄服務是一個nightmare
6 u/ u: J; q6 k$ n" I3 U這件事情,應該大家都有經驗吧!
( G% \9 j; @' _$ H' ~6 b7 x0 @對我來說,這是在Ft. Mcmurray最不好的經驗了!8 X% X& Y# }8 L
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!, H/ }6 l5 w1 {5 L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  |$ H. ?3 w/ I4 g4 T3 Q% p
所以我還是選擇天天笑的過日子好了! 2 F& {1 ~/ ]% a) |% }

, _: T8 g# R- U2 M' W% M! a0 {. i但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
+ C2 U) t7 T/ C, t, a+ V2 N: Utake it easy1 z) N: C; y( o/ h+ W- S$ h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& ?( y( s3 G, k. |9 P2 Y
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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, u/ M& U/ v+ _想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商- W6 r! E! r  O/ o
服装批发-上海919服装批发基地
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* f, n5 G5 K- K  d$ E6 e服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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