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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 b, |7 d  X9 Z
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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8 y& M0 ?3 H/ Z$ s% Q0 A8 zOK,,,,,,,,,,,,,,,,,,,,WAIT....................  h( o5 z5 ^/ Z$ G
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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* I. Q  [$ E4 |, ?$ l; wStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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0 D+ Z5 K" p+ Q  @6 [2 `& nBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* `% j' b2 \; b1 r% p
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ISSUE THREE:UPS* @+ E3 m. U5 S) C

6 E; o7 v9 e" n& T1 S# ^; KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.5 g1 u; r+ L: d
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ g4 \7 Z7 `1 X3 {$ HTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# ~- a% o$ @) S% x/ h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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# U- R0 M2 A: T. oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 [8 |8 a; j* m" |/ e% D' }/ _

; B5 @+ L5 ?! {" kISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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4 o) x2 P% u' x& V( Q1 [1 l5 H: \+ vHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
5 s- D1 Z' a( D( |1 N" \( ]% @: T所有UPS的良好時間規定,在這邊都不管用。" b5 S+ |$ T7 }4 t: U7 G4 m0 }
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)2 }, B$ w( C1 R7 ^2 f2 d
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) N& P) V. v% d5 o' H+ Q: D6 k! \也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 f3 {0 N2 y9 c8 Z8 S( i( D* ^2 J再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 C% Q( J+ C! F& U3 i4 u. H
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 E8 d& p- i9 `" s% N有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 A, d6 R- u( ~" `& P
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 g' {0 U9 b5 \, S4 |% \9 h$ w
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。9 X! g- `; p4 d* u( h$ S2 s1 z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; f/ f' @7 ]2 c4 Z! b( `
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在那時候我瞭解到一件事情
. F# U7 ]) C/ g" Z: J1 p% d" v8 c就是這邊的郵寄服務是一個nightmare- G* z- ~0 b4 j( p1 C% z
這件事情,應該大家都有經驗吧!
* N% C5 x" R' F8 j- y' m# ~對我來說,這是在Ft. Mcmurray最不好的經驗了!# z) z0 T1 F& ?+ ~' ]+ ^! d
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- R: b; a/ K& Q9 ?1 u' p# A& g
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
/ H/ s& d  H2 V. U所以我還是選擇天天笑的過日子好了! + _6 J( a7 J7 {" g4 Q/ i0 k7 H

: t8 ^! h: ?3 n( [3 I2 ?; {8 |4 e但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* M1 L4 F8 U: z8 D; X. }take it easy
, Z0 X" c$ `; b4 n/ alife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 v. x0 h3 N7 N8 a+ f; |" q
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 , x, m4 {, }  {. |8 _

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0 q" W& g- k5 K4 {想我们的敬爱想-我们的敬爱的敬礼!
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% k: Q6 \8 q0 y搬场公司-成立最早的优质的上海搬场服务商+ R* `5 |% y: ^
服装批发-上海919服装批发基地4 O2 c( ~1 a8 m( i4 x
张力仪-专业生产张力仪
8 H/ N% S% n' _服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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6 z' k5 S( E+ s4 x+ g不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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