爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3093|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 E0 ?$ A9 g9 M$ M( g2 q
- d$ p' d# v+ g/ t/ A$ Z
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
4 W4 a  Q8 Q  }+ k/ F8 ?, z1 U
# |5 }6 {+ T0 \# h- z4 s1 TOK,,,,,,,,,,,,,,,,,,,,WAIT....................
9 m0 k, T; e# ?& X. m
: p1 A" R2 M1 c7 z, gISSUE TWO:FIDO.......: i/ O$ N5 {8 g4 C3 ]; |

6 \+ D2 u  p, O% {) C) lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." T4 c- O8 t( N4 @+ z
, b3 d: |# H! D* q$ q2 ^  c
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! m# T2 y) s3 b# h

, W- Z4 S" p6 T3 ~3 S5 g% a; mBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' y& e5 ~( t; q0 _$ U5 S9 l3 D- Y

0 l5 b( a8 f8 nISSUE THREE:UPS
4 d7 j5 k% b. D
$ ~& M0 v! z) R. X9 BTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.& s6 l/ {* a$ R1 R1 v$ _

. S- Y, c* d6 `" OLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
! Q2 [! b" a  o) |7 `6 K9 ^1 k( N; @: N/ s* H
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
+ _9 d- c$ J( Y( p9 |& X' t- L* _  M9 B3 R% Z
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
! s8 X- n+ U. ]/ K3 R
! f3 r! W3 J5 d! ?, n, Q9 Zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.3 n  p$ U( }' `4 m$ M
! s% K% N" e5 I" X+ a+ Y
ISSUE FOUR:BMO5 t2 P8 s/ ?% {

' r8 k( s, ~6 N) Q. k* }BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
8 W: \/ F; k1 G  Y$ j7 @; L# q
- ~# B) }5 e; k4 F8 a. h5 o' w$ OI really learn so much NEW today...................
7 g& Q! \0 P  t; x2 a& O: `' _
- T7 Q, B6 z4 ]; \HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
$ G) k3 I+ M. J$ y* s4 o8 a8 G+ ~2 x所有UPS的良好時間規定,在這邊都不管用。7 o) ^$ o, F8 c( |! l' `
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' o% f2 [! P2 H8 `/ K* \- j剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! w- \8 b* V+ g+ C0 {
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
2 D4 d+ @0 F6 S# B9 h再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
+ g7 D' P" E# n. n6 M後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( K" u3 V6 B/ [4 ^' n: C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況/ {9 F! H0 p" a! @1 y% r% {0 B, R! ~& m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
  O5 k- N7 J8 _9 a$ k" A- o" M2 N1 z; c* X
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' M- S  A! m0 s( x; p(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。% L1 Z. E; i6 L$ U% l1 X
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. ?8 H8 m6 J7 a/ ^5 W

. c/ o2 q  g/ x( }+ b在那時候我瞭解到一件事情) j* ?% G% o8 M6 T# i  x
就是這邊的郵寄服務是一個nightmare1 m% ?9 A& o) @4 N
這件事情,應該大家都有經驗吧!
5 W" J/ A$ [) m對我來說,這是在Ft. Mcmurray最不好的經驗了!
; [" N/ X4 G; n0 V& _. \# a& ~不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" L6 c/ S: Z, f3 f! u日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。. R, e+ e# R/ k8 p  d) P) y
所以我還是選擇天天笑的過日子好了!
; O, R1 k0 O8 a7 B. d
0 m" C2 ^/ @& |8 b1 \" B0 Q但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" f! V/ _3 w' n* {, N/ G0 d& R6 o
take it easy+ R# g; i- U1 h. W
life is life
理袁律师事务所
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
6 d" d2 b! @6 M, ^" zLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ B* m& v4 w9 @4 Z4 p
2 J' }/ f3 ~. c) _
8 i1 P7 Q; t, Z' f
以速度慢 逐渐被淘汰 -效率低
$ A: K4 P2 s: ^$ N9 N& y' W5 u+ J0 w0 a, k

" T! c5 D* {  W" L$ ?& @# z. v  p( K2 ~/ o9 J& _& Z& q3 I

0 W% q+ J4 n" u: y/ l" o
6 W! E/ n4 n6 t7 c' w1 h* W. V$ m+ J
想我们的敬爱想-我们的敬爱的敬礼!
$ C9 ~+ b" _' }% m+ o1 }4 D7 t$ i4 S/ p' y/ w" g
搬场公司-成立最早的优质的上海搬场服务商
3 c# p& c; B% z$ l5 d  O' p服装批发-上海919服装批发基地$ T$ a( O* ?+ ^4 L
张力仪-专业生产张力仪
3 P# e8 z/ Z8 @0 p服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
6 A& e- ?# H" D& m7 q& b" L3 {0 ?( D' s& b$ j, Z7 d2 @, E
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-1-27 05:20 , Processed in 0.150210 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表