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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......) x7 l$ u' Y8 ?  w7 ~" i. `5 p

. L& L  A& C: G1 h; e  rIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& l& X+ L$ R* h* \

1 a2 F/ J) T. ^Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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  `% a4 Z3 M5 V% H8 zBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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% k% Q3 H4 T( z+ oISSUE THREE:UPS
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' |! s- }( r" u8 V) m' oTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 t6 R5 g4 y/ k# G  K7 {2 J9 H) p

1 r- p9 r7 @* C( p  P+ O0 A4 DLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 w- n9 n) n$ Y6 ^

0 M' s8 u# N; r! z  o1 F% rat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- N) S4 N- w  x$ a' U
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................- ~9 u' s: h; |0 H
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ d9 K% g6 X% P. `! k6 o' G
所有UPS的良好時間規定,在這邊都不管用。
0 x9 j0 v' j& @8 g3 ]$ _2 n) \4 D* V因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ H: J' j$ h9 o2 v
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  c$ C" _) p1 }: x
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* R; C1 f. ]- `/ Q' {
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! w/ p+ y/ a2 d4 a
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" k, L! h7 y( V# L& z/ ?
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
# y4 `2 }9 Z( e" D; k4 W& BDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。+ g( d. U: ~  a& s3 z+ I

2 V( T& {7 c5 ~, n3 x" B/ f最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ [, h  w9 F8 Z, E+ C(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。1 ?* i5 i9 M" f- E  N9 q. I
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( i; Q2 u* p+ O
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在那時候我瞭解到一件事情
. \7 W: m0 t/ k% \就是這邊的郵寄服務是一個nightmare
7 d2 O. r: {, f( }! \( g這件事情,應該大家都有經驗吧!
, B* ^4 s2 P) T; q& W對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ z' O- Q7 b9 T8 C3 }/ }& e不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!, o) F! u3 o0 _
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。% p3 B7 y6 Y4 o" t* b* K9 ?1 d5 K
所以我還是選擇天天笑的過日子好了! 3 E" h: b# z! T& [

" }6 Y& [4 _$ K4 x但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
7 F( r3 u- y5 h6 v+ v7 a5 Ctake it easy
: ]: N- ~% |& z. {5 r. W* S) mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 `, E7 Q# P! M9 S8 D9 L
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ m5 x) ^% F4 o$ @! t3 j7 H

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以速度慢 逐渐被淘汰 -效率低
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0 Y9 }( a5 |( r: ?想我们的敬爱想-我们的敬爱的敬礼!& _5 B3 J: h/ F
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搬场公司-成立最早的优质的上海搬场服务商9 Y2 s0 U4 x/ _  r
服装批发-上海919服装批发基地
3 d9 H2 x3 J- q, h9 K! G& S( P8 @张力仪-专业生产张力仪
; L6 l5 C( k1 s" n4 ?服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  J; t! b9 Q) M6 }
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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