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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" G0 D& B8 v2 r0 J5 s4 z- Z3 {

* n5 Q" }* q6 g, Q' y& u% G% gOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.! z$ B" t8 d, c, n

2 g2 @9 X# e: b) ]  r  @Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.0 B0 W# n, q; P& G; R

+ z. ^5 B) F: y: m6 J7 ^+ }BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ K  S$ M" r0 o) z" H

0 V2 @. f& e# d4 }ISSUE THREE:UPS
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4 F7 G4 D! Z' `& t. V# p$ Q6 [! CTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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. p$ E7 E* a+ C2 `Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, v. }( X  P$ d- G4 H+ f/ [

- v3 \$ V# A) w: X0 t0 JTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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. |8 W) p- s0 T' Hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO* Y3 W3 n/ s7 m4 Z2 C( o! J
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 o5 B. U2 G! n4 W5 \9 u5 T6 e

9 c* {0 H; h" m  Y: wI really learn so much NEW today...................5 o0 x1 g8 t8 v! R- O

/ l! j" e  k+ Y) A7 ]* ]) ^HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。/ A. M' k' C" d4 o9 ^
所有UPS的良好時間規定,在這邊都不管用。* E; Z  M; g1 `! s0 H% g
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  m, n0 ~8 {$ \! q4 x
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!+ `) w7 n* S' a, y- E
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 N1 G" t: E5 h! W
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 W; ~+ w6 i0 g9 S8 }後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator; E/ i. H2 _1 K# O, b
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 t& n& K7 e; k  J2 x  p' g2 x8 wDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
( m1 Y8 W7 a- Y# o; s. P- S(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。% G8 `" i+ f  ~7 ?  M" `
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?: c7 C" c) ~; F
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在那時候我瞭解到一件事情
4 \+ y$ N4 U# B: h就是這邊的郵寄服務是一個nightmare! w8 s: o5 ?" ]% c) w( m
這件事情,應該大家都有經驗吧!% W' c. \; |0 I& K
對我來說,這是在Ft. Mcmurray最不好的經驗了!% R; ~2 Z9 S# T# j; V) e( a, D6 f
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( Y' Y4 _/ o: k: M& d/ s% D& k! u日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( ]2 a0 A* B* `2 c* U
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
# t/ I; I* e8 X4 H, B% |8 btake it easy
: L* M& v. p6 K3 ilife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* a8 a( b  r. |! \3 l
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  E, g9 i" c: n0 g3 u) `, D

7 X& I. q* i0 u3 i) K6 _& t6 @3 P6 x
以速度慢 逐渐被淘汰 -效率低 ' w7 g2 K' u4 \5 ~; |% n

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' N2 Y5 U9 k8 M- T& x想我们的敬爱想-我们的敬爱的敬礼!
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: g4 P4 O, J" m1 h0 N搬场公司-成立最早的优质的上海搬场服务商
( a, A0 L8 _. l3 D4 ^7 R服装批发-上海919服装批发基地0 K( Q; R0 Y0 F8 m( Z7 b6 f
张力仪-专业生产张力仪2 S; B% A( l2 h- S" F# H4 {, r* L  @1 L
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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1 j$ v% c+ R  E2 G4 t8 @0 E不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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