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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"4 \) x, _8 Q- T* \+ v

* w& l( i" J/ |In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................' \) S% c# r  c$ r  }5 @* G9 b& J0 r

% X- \5 l; f2 f* rISSUE TWO:FIDO.......; z' V7 f$ h1 d+ `. j2 |6 {

; O. t6 i& s4 r, J3 O/ ?It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.8 R4 J4 k/ `# z4 R
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ f; _; R( n! H: y% c. g

) b8 j& F6 y6 ?  S- Q9 BBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; W1 \/ Z6 Z- w8 E) u
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 Y; U. C$ {2 @& G/ X4 ^3 c
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 y6 W/ P5 g9 |% J1 i  i& h

3 h) M' ?0 F2 I0 ]9 f2 f, }# L  HTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* S/ k6 N4 z5 F  [
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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; o  V; r2 m! [/ u8 G2 fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 _' T, @, z  W; U9 @  d

+ a" c/ R2 W2 \5 F& W. G8 L( k( ]ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; \9 @5 S7 D2 @
所有UPS的良好時間規定,在這邊都不管用。
% e$ T& U7 b* j3 p0 a# U* I& f: T因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
3 A/ F; {2 H! X$ g0 x: y8 V/ ^; y剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 Z2 \, i; E  f5 f% x! z+ C也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" p' J# ~2 s" A! [/ _8 {7 A$ J再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# P$ W# {% Q# G) M' S6 b  \: X
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator: _# s, @6 k( a. |1 t# K
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& N. D: ^8 B5 M, U& {9 H3 m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 ]( C5 {. C2 u' [" v. a
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& ]5 O' Z! V3 i, I; _3 T: P$ F
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。1 [  `2 a' P/ R+ F( X" u: ?
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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4 q4 y5 }& u9 i' R6 C8 [在那時候我瞭解到一件事情: d8 ~7 X1 L4 ^4 R& {% V
就是這邊的郵寄服務是一個nightmare9 S/ l, F# b& \" f: e
這件事情,應該大家都有經驗吧!0 ^9 c  ?$ s6 Z, Q
對我來說,這是在Ft. Mcmurray最不好的經驗了!$ a8 Y2 H# I1 {) r& u, C
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
' ~1 E, P; i) B8 _日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
$ q" u' Q1 T, e所以我還是選擇天天笑的過日子好了! 2 v6 l( t$ ~* p' f! x4 e0 U

0 h: q7 g' X% K) X, W2 {, [( h但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe7 r9 a' s: Q1 G: Z
take it easy( \" N: k7 ]5 F
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.7 ~# h8 J* Q* R' @1 o
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了. O  E7 a* z/ h& F

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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!1 K3 W/ e# D, X0 G# ?7 l

9 ]9 c( g8 R' b# r0 I3 D5 o% {搬场公司-成立最早的优质的上海搬场服务商
4 i1 D$ b* F" x* U  |服装批发-上海919服装批发基地3 j$ h% \8 d$ A( z/ O5 S/ a" l# A
张力仪-专业生产张力仪3 G5 B$ W, H; c/ H$ I9 s
服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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) ^4 y! G. \9 N. r$ q" G5 C" f6 L" D$ t不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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