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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 q, t. O& u7 o  t/ w

9 |7 a2 ]: K' B4 B6 W/ f/ m. \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................/ n5 K7 |2 z- b/ B2 R
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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# O5 j# \8 |# y: ]# l% A6 DISSUE TWO:FIDO.......
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% d/ A6 H5 H; F# o  x. K& SIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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% s- a# N" @  N4 J: FStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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$ [* e1 j2 ~9 n& s. {/ ^, bBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS" N6 Z0 I! e2 M+ n) N% C2 K1 b- h

; v6 i' l) k! K9 K0 J* jTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ X% F, _  m8 R9 n* X  _& B& ^7 C2 y

! q3 |# C* {  `4 q8 ^Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 W2 t* B; X; Z3 P9 _7 k% [
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 W6 n, u0 h8 C1 q' ]- O; a

0 {. t8 T2 h- O$ X( k% {. xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) j# g, N% Z6 u2 c* s- E% ]
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ISSUE FOUR:BMO* b' [& l! s. \" {/ O
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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5 R. I2 a* _, iI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ l/ O- _0 F( I* p$ [- J1 n
所有UPS的良好時間規定,在這邊都不管用。
5 m) W2 v* Y/ m% ^/ ]3 F因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ F2 A$ I9 r) x: X; K2 s
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; n/ t# R4 E  [也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
4 e/ O* \+ z9 }5 j5 y( _" L再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 F1 D3 E$ Z. k8 m
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; m' @. \6 {1 e1 x' @# ]有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況) X1 T' C# [9 s' G- f2 e
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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: b; Y( m, r+ I$ R9 S最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- E5 e' o1 R' ^(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! }: G/ @* A9 b) Q8 I) @/ X* X6 n& B
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
) p4 ^+ i; h) c0 ^3 e& t6 f就是這邊的郵寄服務是一個nightmare$ Z1 G7 c$ A+ ]) f  k( ?+ F
這件事情,應該大家都有經驗吧!- @7 m+ p/ {( h
對我來說,這是在Ft. Mcmurray最不好的經驗了!
& N2 W) c* n& ^: ]$ o+ S不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!: q& I5 I) ]* m
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。$ C# S0 y, }6 Q  [( r
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
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5 v& x9 k; ~( G- Hlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
% y; j. x% U$ Y" b. @) L- \Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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4 m$ P, m* y8 I# r" u以速度慢 逐渐被淘汰 -效率低 7 t4 A% M( j2 x% u

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* ?  ^- c1 \* c想我们的敬爱想-我们的敬爱的敬礼!1 G* s' L  F, |: F

0 Y2 `$ o) ^: E6 B' I搬场公司-成立最早的优质的上海搬场服务商; N" ]! n7 [/ c- B8 l* e
服装批发-上海919服装批发基地
$ ^0 f; Z( T) B) P# d# f张力仪-专业生产张力仪9 x0 j0 j2 @7 f. l
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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. A0 j8 s6 G2 R/ e不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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