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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 Z6 x3 Q! W0 g4 z  R
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" {. Z9 x+ m5 D. ?

" Z7 L( S, Y7 T$ N' J7 BOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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6 a! r0 c$ H" Z; u4 nBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS, _8 J& D8 w- R5 r: V
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 _; Z# @: [+ X/ Y7 |# ~2 \
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......; \/ {: q- L. o! a. t4 w
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.( b2 a! }6 \! H" a/ x, y

8 w# O* B) d+ g( n; M8 QISSUE FOUR:BMO
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$ ?7 ^9 `0 `! x: [" e& ?" z5 QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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# }" i/ g$ }$ Q5 h0 E9 g9 T- lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' K: F2 ?+ {- c! a9 L
所有UPS的良好時間規定,在這邊都不管用。/ \# h/ @( W' Z
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)) S8 q$ \! y( J8 C7 V
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!+ x  x3 V6 c" c" ^; H. J
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
* t% ^% y1 I% j7 Z4 l: |4 `3 v* P再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator$ k: r) Y) O8 u4 }. N" f6 E$ n
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ M2 n% F, m3 Z有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況" O4 V& ?1 ~" V- L# _
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!  _- q/ z3 B3 P  P
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( [# E: \" r% e! h3 s6 c& J; v再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 ^) b1 }* G( c! i' y' j

3 y3 U3 n3 w; p& n* v在那時候我瞭解到一件事情' P! n, m& f* y! x3 z. n0 R2 H
就是這邊的郵寄服務是一個nightmare5 O0 m- M1 M: G; D+ @
這件事情,應該大家都有經驗吧!/ d  W8 K) J9 P; v
對我來說,這是在Ft. Mcmurray最不好的經驗了!& [; O( v6 s, i
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( M& {) C# x5 F2 e
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 Z5 z" J( X6 Z9 h: M' [所以我還是選擇天天笑的過日子好了!
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' ^+ @; \& h  w' c( {但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 |- Z' Q; k/ ^; ~  j
take it easy
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' P2 W8 X' t7 N' |9 B: o, ]* l
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 X8 q6 P, n0 w1 w% s% s  P! l1 E

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以速度慢 逐渐被淘汰 -效率低 , l4 m" `, u5 j" u" r
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& }  c9 m0 H  F  p0 s想我们的敬爱想-我们的敬爱的敬礼!3 Y8 x: x: I. x+ w6 U. _

3 B7 I/ A8 I5 i* P! {& b搬场公司-成立最早的优质的上海搬场服务商
7 }& ~4 r( U% F7 }6 P服装批发-上海919服装批发基地) I& N4 @, X; j0 V+ _! l. K* b+ a
张力仪-专业生产张力仪7 I& G! q/ ^. `6 s2 t% u- W% {
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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4 z. f, y1 s. r$ [2 n7 b; T7 G不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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