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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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# `7 t9 ~4 F- w  h4 G  V7 o" MIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" l. Y, A9 O7 c, O& x' z
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................1 w2 J! ^/ u' ^1 N4 ?  a

/ T. t0 T4 E( I9 F* D1 X7 T0 T! iISSUE TWO:FIDO.......
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/ F9 p; R  \% aIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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; P' Y7 z9 l+ S( q3 s- A2 lBE CAREFUL AT EACH PAYMENT FOR CELLPHONES./ z) m2 G2 Z9 f3 U7 j! t7 u

$ c/ y1 r' F8 N1 F8 W. {$ x) s# H+ WISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 ?+ d. h5 P/ `( r! T+ ?+ q+ V
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, y% i/ `& j- o5 L4 {3 ^

7 Z6 F0 e% m& _TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 n: i/ P  f- O# `; g, h

) i7 J0 S. s1 x. kat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" g3 q$ O( E2 E! i$ D- F3 D9 b
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO9 Y) Z% a8 `' Q  n# E# h4 |
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) Y4 }" }( B) `9 x+ z/ |! l8 e
所有UPS的良好時間規定,在這邊都不管用。
- T+ C& |  D% ~5 K7 v6 p+ g因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 B( z5 u# k6 \, v6 ~) P剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* `, m) q- h& O: u  j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
7 E2 j3 s. o& p再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 t# e, b8 L+ r+ B$ t! M0 Y+ m後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 f. ?% f3 k3 l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況. R/ C( j" ^- Z6 B5 N7 b2 N
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 x* H+ _( J8 \

, V! k$ P& P* X' q最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 x" k4 G1 ~3 f/ \" N8 V& _/ d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 }' K' T- m2 \7 Z( ?5 s/ T( S
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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; o! a9 z- b: M' a. q) @% z在那時候我瞭解到一件事情
5 ]$ H+ q* i8 D: J: E$ L就是這邊的郵寄服務是一個nightmare
3 w7 `9 ^$ \" y7 V9 S這件事情,應該大家都有經驗吧!
# a) u8 t: P6 g' l1 x/ _! x對我來說,這是在Ft. Mcmurray最不好的經驗了!9 ^' A/ Y( f) C! a3 {, h
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* a+ D: ^. D$ [! M" r# z3 I0 z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 x9 y$ K) U, y" v
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: y1 f0 f' x3 u  \take it easy
! O2 q* e% u3 y' U( l2 Ylife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
: M! t: p1 y3 G! D5 r) ~Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 + H7 B$ {. @% u" j+ l
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5 X4 I0 j" v3 n& h! \想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
+ @- u0 R1 T: m: \  T2 G服装批发-上海919服装批发基地
& d! F" s2 ~( Z1 A张力仪-专业生产张力仪6 B0 d* P0 G' I$ U! X) ^/ t
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing/ G7 P" W2 ^: X
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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