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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 t4 }( X2 F8 W

' J% p+ q% ?! C( a" G; k- w; UIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, L: `% T: X: B, X' ~

' x. O9 s% b3 N7 mOK,,,,,,,,,,,,,,,,,,,,WAIT....................$ I; Y4 J' }% d1 G
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ISSUE TWO:FIDO.......# K/ _7 [/ x# e" F! f

6 A0 [# I3 Q9 [It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: s4 Y' G3 H+ H( z4 {# n) `, }$ A% o
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., a; O+ y7 k/ ?' U) v8 x, ^8 M
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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, j4 x" i1 {8 ]! H1 _9 I' ?ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.; V# i$ e+ L" O. c3 D% A

  B( y! ~" S* J% A9 tLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!- }/ _* N- [7 m; e' h

' s( {: b6 M) oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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( J& h" F) X. ]- f, GBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" W: A$ }* r7 f: r

3 i& a- O0 ]! AI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' F+ o/ s7 Q# X5 ]( D
所有UPS的良好時間規定,在這邊都不管用。8 S& o$ k4 [, u5 o
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)( @8 `% ^' s4 r1 N
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 ?, n, W' q: Q7 s也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
/ V& o) }' S$ u1 Z0 B# C再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# t9 q$ z* p+ n: ?& Y2 C後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ G& S3 \) q0 R9 n  e8 ~; d
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況' L! B" P: _9 ]2 R. ?
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) X# Z; W% @/ y5 S8 S) U(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 M& o1 Q: W7 K5 P# u. n再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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- K3 H. w8 C7 l" V- h5 H% f在那時候我瞭解到一件事情
, f, U# ?9 L- Y2 g0 o6 g4 {4 w就是這邊的郵寄服務是一個nightmare2 X' ~8 V! h# E1 X+ p4 ]0 ~" X
這件事情,應該大家都有經驗吧!4 X8 W) i( N; f  z2 B& K* t  ]
對我來說,這是在Ft. Mcmurray最不好的經驗了!
7 I' x& {/ {7 W* Y1 r. q! Q$ e+ s& D3 q) r不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. }+ p- \2 u- J3 S) J- D日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。3 g( l4 c! \7 r
所以我還是選擇天天笑的過日子好了! 0 v' s; o* _5 c# w! J* \4 I5 y

1 E! k5 x9 ^: g1 S  X( d" [但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ Q/ D4 W* R) C5 t: D3 j! y/ Mtake it easy% |% N- ?0 Y0 H  a* H
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back." `* @; m4 B4 n/ Q  u; s" R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!6 S* n# |# u. m* E9 d
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搬场公司-成立最早的优质的上海搬场服务商& p( q% c- w" H. h$ g. f
服装批发-上海919服装批发基地
' B, M1 w: K! R/ u0 W+ c张力仪-专业生产张力仪
, D3 \6 A, P5 b服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing/ ?1 j/ v2 j0 \/ L- l

3 u3 p. E# J* i. @不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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