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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; s; X  R+ ]- i, j# J
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......7 p( f" f; P4 N1 p' Z- R1 d3 \( g! y

/ f6 ?" r" t. Z+ \1 j6 TIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: }0 T& {4 |( W+ @BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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4 A+ J( B' e8 o! ?& QISSUE THREE:UPS% i% `% D  d# y0 |. r8 E& s

: ?5 W- ^! j* rTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.: _$ U, F- L; e  y" M' ~
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! _, v+ L& v' n1 b  Q
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% t- g8 v1 ^& R

: ]: l2 o! E) y% J* a9 e! K+ bat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 ~5 k7 m# z0 R& d+ B3 bISSUE FOUR:BMO
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6 w  E% G" A4 y, GBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!2 F/ e  w/ w/ Z, y

! t3 |/ X! {# V9 vI really learn so much NEW today...................
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1 V, A5 N) Y0 u. \1 c! m% d) Q2 D  WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! [3 m5 U# z3 i4 [
所有UPS的良好時間規定,在這邊都不管用。5 B. y; y/ q( Y; X5 H
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) {" h3 q: V( ]7 j' D剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 F( F( Z! y" @( E3 X& F) E也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ \1 n# G* Y( R/ e* _+ Q3 _- n
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 |: }4 x, ~% E3 _+ Y8 k
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& f3 m7 H8 c& s# z
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! |9 c& H( V/ z0 N
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" F6 @6 O4 P. G6 B# f(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。& t4 t* n4 }5 i
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# `5 |1 n; ^0 D3 k

6 t: v3 O/ F, i1 U1 h7 j在那時候我瞭解到一件事情: G; ^9 J+ ^3 s( k  v$ A
就是這邊的郵寄服務是一個nightmare9 `$ \$ f3 }+ U3 ^0 y# ?( \
這件事情,應該大家都有經驗吧!, B7 Y& P6 {7 _5 O! q
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ k5 R, A- n, {7 e" S4 ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!. ]6 _7 B; D- m9 n/ {! T2 r
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。" x) I+ u  c7 \/ {
所以我還是選擇天天笑的過日子好了! ) u( {& a' G' E+ U) b6 ?/ O

  L! r6 a% G1 K1 x3 x/ r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe9 Y  u, s! ]. ^8 ]1 N; o
take it easy
0 E7 V& D) \1 v9 n5 _life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ t" P7 [" P! o: l: L( HLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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) C5 o; X8 H7 e, g9 _以速度慢 逐渐被淘汰 -效率低 1 F1 Y7 M7 ^/ Y$ ]

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  q2 o6 l6 ]  G想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商2 Q1 `) h% d3 V9 k7 f% b2 _% Y; B
服装批发-上海919服装批发基地
1 _1 b  E. q# }. O( P4 H- W张力仪-专业生产张力仪! o9 n; U% _& o# J4 ~
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 |; R/ b4 `7 u$ d: s

- @; }; [! W( T1 ?不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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