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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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8 T' u, \- G6 C2 F, PIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 B8 D2 @. b: Y5 W2 g

: l2 {  L7 G& L3 x8 H- lOK,,,,,,,,,,,,,,,,,,,,WAIT....................( t% H2 q# S5 I. W" `& u& N

2 r8 o, O0 K5 X" ?ISSUE TWO:FIDO.......
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2 |% U8 D3 g& }- E6 J. m  o$ [It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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) B% }( ]! C1 N0 o; mStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 H. o) ~, e2 A! [0 `) M/ ?' f

9 J  o8 @/ P' t" mBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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* I# W# [7 g' y/ C. ~7 k( r, Y! Y2 KISSUE THREE:UPS
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+ J: k' x* G/ o! R  ETODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 z( s, O& w" h) R

  ]" y- L# H0 s. fTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 X- y' b: Z4 s1 v+ X5 v- V$ I

2 X: o* G5 y2 Z$ G7 @! {at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 r, N9 {5 P+ q3 e4 p' ^
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!- c, m7 x- y( {& ?
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" T& K: r6 P+ i) F# Q
所有UPS的良好時間規定,在這邊都不管用。
* K( {3 F1 T" V2 m8 x0 B* P因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
9 i: {, ?& Q  ^5 v" K9 R  ~剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
6 S1 {, c! ^. L* z也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: Y1 V8 w& |3 M
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& j) h- q3 j: j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
6 h$ t+ T: K5 N; d1 u有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! H8 T, E2 `8 J) x4 h; S
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。- h7 _/ t4 ~$ h2 e/ ?2 U3 }" N
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!, i: p, |. X' c( Z9 s, ~9 q
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。; {3 Q) G9 e8 O3 R
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情7 M( l% w) m) h8 o# n( W8 E
就是這邊的郵寄服務是一個nightmare
8 p/ I& d8 O1 ~# s* G# K6 N這件事情,應該大家都有經驗吧!
7 t2 K! f0 q' |4 q對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 F( v9 M( h* z: F9 c不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!$ p% H* X' B- r$ T
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 @$ G* O$ s. M- {: o所以我還是選擇天天笑的過日子好了! / v2 b4 @9 @  m  x# X1 |
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! X( \# I6 {) T% B8 i  J
take it easy3 I/ \( N* I' b7 V- z
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
0 i. Q5 ]8 o1 I& w4 F! E' R8 XLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ _' _. ?1 i% `# }5 \8 g

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以速度慢 逐渐被淘汰 -效率低 % w  [/ w8 k' j# z7 U
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+ U; k0 ~) Y) {8 G% z' i  o* {想我们的敬爱想-我们的敬爱的敬礼!
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. F) t( R) n! j. n/ \6 Z, Q3 t搬场公司-成立最早的优质的上海搬场服务商. u0 \8 a; q$ f7 P3 ]
服装批发-上海919服装批发基地
" p. @' |' s+ E; M张力仪-专业生产张力仪/ v0 H* \" Q2 Z4 V
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing- C; a+ F4 C4 ]4 N8 x6 f
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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