爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3244|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
- X' W% a) B, x" A$ q* \
! g) c' s2 I4 bIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
+ {- R9 k' E9 m* x3 S1 j5 S! y8 z2 H. b5 u  b
OK,,,,,,,,,,,,,,,,,,,,WAIT....................3 r4 l# o' N; `& g4 `

# A9 T' d3 Z+ u0 P3 R* aISSUE TWO:FIDO.......3 D* U& M7 ~2 u; S0 M( k
4 G. b! S% t( ~; z$ I6 ?. J- i9 K
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& ]1 N/ k7 y9 ]
" Q) d! \. B( s3 ^$ N
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
3 g# s( V/ G9 a0 a1 y4 Z1 [9 n, p0 _  w( A' Y  L
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
/ i# ?3 w! h" B4 x9 Z3 }! d; D1 V% K
4 g" w5 \) D" C4 BISSUE THREE:UPS
7 y0 \+ ^6 l( g  o! H6 \6 U) L  j( J3 I# [
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
& ?1 w: {& l& e4 h! E& Z. {
; `  p+ ^. l4 O$ p: h0 jLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 a, \3 T3 ]5 p: @+ F9 M

. n5 ~/ X' q* rTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
0 s* ]4 f% t' P  ?
) y& W  R' R# }" v, H: i6 N9 @at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
5 w6 o5 }7 p) k2 I
& Z& c3 q. G* k7 Eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  O8 a0 t, P+ V; @+ _; n
1 [# t, q8 |6 I+ h% R5 _! f
ISSUE FOUR:BMO1 N" U& r  U: e, \0 l
( I; h) X& e/ i% Z
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 C) L9 {- w  ^6 \, |) p

+ u% n5 o1 r8 `) E" r9 D6 VI really learn so much NEW today...................
9 _' D* Y4 N2 M& @( i$ r/ Y  A; _6 }" ^7 d1 k
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" t/ I1 k2 R: R" C" X+ l
所有UPS的良好時間規定,在這邊都不管用。
. z' ]* j+ Z. [* i3 _; I6 d因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& A! ?- k) f1 S# h3 `1 B剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
4 p; K/ D+ y) U+ I; K; T% ~$ ^( z0 y5 r也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' U2 t& M# b1 H0 @再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 ^( [' |' n/ T
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 i  T8 |6 s* s( v( k& y. M3 c) f
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! t# z/ H, G4 B7 ?7 a
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 t7 G3 ~2 n$ B' U# A: l
& t* E& T) y, p3 q
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 C  V: D' Z/ |/ o: k8 V7 M( t$ s(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。3 T; ~( }" \/ @! D0 f) @( [
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
+ n; Y1 U8 ?" k% Q% C! J+ r. B2 i& t* c' y6 q9 R1 @% u/ u
在那時候我瞭解到一件事情: @5 i: C; f7 G1 J8 A9 e  P
就是這邊的郵寄服務是一個nightmare& e3 L( v( [1 O3 R
這件事情,應該大家都有經驗吧!
/ l2 V- q9 N0 T, J- b" [對我來說,這是在Ft. Mcmurray最不好的經驗了!( n- Q/ J4 w+ B+ y9 U: h, z
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 x6 y8 f4 v- Z# u
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 d8 j8 j" w" C$ @: H6 T' a$ q" Q3 k所以我還是選擇天天笑的過日子好了!
! q3 m3 E4 W% q# h! ?7 O6 `2 G* v
: H; d( u2 Z) o" s1 I但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; g) h; @' x1 {/ y
take it easy
# }# U& n! c1 \& q" dlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
" R* V- Z4 ?5 I* bLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 E; y! h+ M6 @0 v% Z3 E  \+ k
% L+ L3 S6 u$ W2 X) M2 g- A1 C
7 R+ R3 d& a7 l  N
以速度慢 逐渐被淘汰 -效率低
: g$ B6 J& b9 [9 S" l/ e; [  p8 B) H) j4 `6 \! v

6 u, s2 e6 H' D( T. a7 N3 }
8 E' W& C0 Z( q4 S: G9 J# k" K$ q$ w# p' Q) s1 \

! N9 y) L$ ]/ N, P$ `( R) r" R! V) e/ L5 L
想我们的敬爱想-我们的敬爱的敬礼!& c; N5 Z7 Q8 }5 A" [5 a; d7 _+ l* k

9 d) f5 {5 r/ G6 a! o3 P搬场公司-成立最早的优质的上海搬场服务商: G4 H& V2 W% A( P: H6 e# ~7 G
服装批发-上海919服装批发基地+ ?' G7 v4 i3 M/ v0 C
张力仪-专业生产张力仪  p; X# B# o2 V1 C% g) Q) _/ d* p
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing6 X( g! i! t0 \* [: x

' n$ Y: l& }% t0 a0 [5 t5 I, x不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-22 01:14 , Processed in 0.125985 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表