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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 M2 v, S( r) t+ g7 c

- H# `" S2 B) I6 fIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. n% _: g4 T0 B, l

' O" B9 o; s" ^7 U/ }OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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% K2 O9 i4 U% A7 ]ISSUE TWO:FIDO.......
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4 }9 L* Y0 W. e1 `) jIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ X  V' i. C2 O( w

: N. {" }# Z" eStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 [6 t. W. H9 w, {! j) f0 |

' G+ Y0 V7 K: F- x. F) m/ G7 X8 _BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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; M" v0 l! Z0 V4 dISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:7 r& [" D& y6 ^! {
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.' K/ I9 f# k9 l: }1 x

" F+ m  I' {' I' V: ^+ SISSUE FOUR:BMO; A6 g- b7 t! s4 c( l, G

! N7 A' J+ t8 E1 _' IBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* {8 J& g4 m. [/ g) E3 M

2 s" c8 _! Q. sI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。  q# K' i, c9 D; `
所有UPS的良好時間規定,在這邊都不管用。
( A+ ^( z" j% Y1 {# ~7 f因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 `/ w6 S- M7 T/ N0 ~/ t1 W剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( m- J# O  V2 a( L2 P5 S
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% o5 }" W* j% h, Q* f! A
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( z0 b: Q" h* c7 E, G* X$ o3 ^
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator/ N$ t6 N3 y* F( h& W, A- @6 F! ~
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況: j" Q7 l* C7 Y& m( C
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& \8 w  h- }  N2 H3 E; ~
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!8 I2 t7 A4 M) C- b& x2 |5 T3 E5 {
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。1 x$ }- S0 g( y5 U4 p3 m
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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) w& S- Y. [. G9 K+ x在那時候我瞭解到一件事情
1 [+ i. y& `; Y; O/ r7 |* B6 v就是這邊的郵寄服務是一個nightmare7 I' g3 _4 E0 e0 G: {( V/ v3 m
這件事情,應該大家都有經驗吧!$ T3 X$ {6 @" I
對我來說,這是在Ft. Mcmurray最不好的經驗了!
& |" w' p  K: q- {* Q( B1 J不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 `) _: v' m+ x- J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 h1 u# W' j% P% X* @1 z7 n
所以我還是選擇天天笑的過日子好了!
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" P3 K8 M, p& Q" a但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" E/ S1 \8 W$ n1 W' b
take it easy
5 F+ [# `" [4 t/ d# \$ @life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.7 L8 s; x  N) l4 e* ?) U
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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1 x3 w' B) J8 |0 C' V4 O0 e( E3 z+ i( }以速度慢 逐渐被淘汰 -效率低 : L" `% l+ }+ F
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) A4 Z; K8 Z- _& O3 z) D5 _  E) R: q8 A% D想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
1 V$ ^! \$ J+ a3 n! X, `9 f服装批发-上海919服装批发基地
/ O1 T. C9 J3 h( R2 o$ H: U3 \! U9 n8 p张力仪-专业生产张力仪% Z. B5 u8 t( `
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing4 ~1 j4 k+ T) u9 [. H2 ?5 @$ x( U

4 E3 h7 \/ |5 C. W4 v* G不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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