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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 ?+ O9 {. P; i7 V6 v* I" N# e
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, `6 z9 B. m5 \  r
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......' Z' W7 w/ N: h6 `+ N- A7 s; W
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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( |$ t& A8 B" v8 G' I" ?. zStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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. K% y+ S4 z) JBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.0 e$ V2 ]7 ]& z

* o7 \& L! r/ `4 L; M( E) a5 FLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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- T7 u+ Y. E+ P) eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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+ g+ F  {9 T( s( `! M3 Zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& Y; N# x9 m9 Y7 v4 f
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ISSUE FOUR:BMO
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' b8 i9 i6 Z5 h  [& KBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( A+ `$ B; c/ ?1 L
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I really learn so much NEW today...................
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' |4 d. p9 M' p0 t6 f1 {; ~) ]HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。3 E" a4 Z/ x( S2 v# Y* k
所有UPS的良好時間規定,在這邊都不管用。
* ?" F0 ~7 d0 E% D) D0 n因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ x; u9 \" h4 j5 D( `; x# P  ~
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* i5 T4 H$ h& E- q/ P0 q
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
* i6 B1 b9 V* l  R9 B& U; E再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# \+ ?+ b+ t$ I! `( k/ S/ n後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' y% i' J$ q8 p% l, R0 X: o有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
# [. O7 q" ^) n6 i9 R2 F+ F" SDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 V& U: l6 H# H
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ H( M$ G$ O" ^(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( I4 W, {" m# m/ u, [0 k* T( W& m再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?' @# O8 F- X/ E; [0 p
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在那時候我瞭解到一件事情
) e5 t$ N" A9 U# C% e# Z就是這邊的郵寄服務是一個nightmare7 R$ ~2 T6 @0 D/ _
這件事情,應該大家都有經驗吧!
& x5 x2 {$ g0 x4 D對我來說,這是在Ft. Mcmurray最不好的經驗了!+ a9 a* S- q0 ]: R2 ^* h$ W9 q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) J0 u3 r  s3 j- h' w. j) ^3 }2 J
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 y. ~" T3 E1 W& t4 w! Z' X
所以我還是選擇天天笑的過日子好了! 5 A3 ~* L4 O* @$ X$ p
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
7 w; {8 j- [  l3 u' w( I2 s- H8 Vtake it easy
' F2 y' ]' o  v% Klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 A6 k- W8 ], s
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了1 V& I# I9 F/ x8 c* H1 l6 l+ N2 F4 c
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以速度慢 逐渐被淘汰 -效率低 ' G3 ]1 }- q# ]4 B1 E+ M0 Q3 r! E; h

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想我们的敬爱想-我们的敬爱的敬礼!+ O1 W% l" @" e9 b+ }: v

$ c7 L9 [) j. z1 f* x6 n/ X! k搬场公司-成立最早的优质的上海搬场服务商
# v  J8 [. K9 v$ \- h; ~* o, a服装批发-上海919服装批发基地
, ^2 b7 c3 h6 s张力仪-专业生产张力仪
; `; L. t  J0 L, B服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ \. Z1 ~* `. f* C
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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