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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", U( Y3 V4 }- k! k9 y; N1 W! ?

( Y4 |1 D- A- `$ k! mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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, O5 o) y: M( X. @/ V& b3 vOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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$ O5 P8 e1 `  E0 [+ k- S* \" uIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.8 j9 v! ^! X- y6 N. T

* N9 j: u8 n$ a) |BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.. ~! {- a2 k: R5 Q0 j! l
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ISSUE THREE:UPS9 s9 l+ q& A  I* G/ w

1 w1 I+ H- Y+ u. q5 J2 i* [/ u# L% Z4 nTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......# E$ n9 T; _4 z

7 w6 k( C- T1 R* r  qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% \6 E; \! A! }; i+ N7 Y% F! n

1 t+ a/ b' ~+ F5 l9 vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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) a8 ~6 W+ {" w% v* Z; Pat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  X  U& {  x4 A: ~& v
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* l" q2 q  z  s! k2 N$ O9 B' R
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I really learn so much NEW today...................* T/ ^6 Y; Z$ z: D- n) j
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, G1 L$ I" V& e4 j2 l% u) O所有UPS的良好時間規定,在這邊都不管用。( Q& m+ m/ x% ^/ ^7 `
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)* r9 U% L4 s# Q* k# k  @
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# B: Y$ M; f0 h9 Q+ g* t
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
) I2 }6 \7 i  u) |& W/ D; D再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ w9 w- P; N+ R/ A- E8 d3 v/ T
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* V3 Y0 b  H" l" Y7 R
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
2 u! W/ m. {# i0 o2 L$ q: n  kDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% p5 @1 `8 o4 }
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- a, w2 p4 I$ G1 b( D(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* h8 y* Y1 f) R( M4 \4 I
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?9 H! g, A9 P$ @8 I( D( _

+ n4 \" k; e' v- J0 P在那時候我瞭解到一件事情
' i5 A% \" }, w5 }2 S' n: N就是這邊的郵寄服務是一個nightmare. {( K: p; i/ \  Z
這件事情,應該大家都有經驗吧!! u2 l0 Z' p1 r+ ^
對我來說,這是在Ft. Mcmurray最不好的經驗了!
) o, Q; p: W4 b; Q不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ B; n: I- ?! _+ z, b, n日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
" \3 I: q6 l( d; Z所以我還是選擇天天笑的過日子好了! 9 m1 z9 d- N6 w. k
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* B! z( [7 A# x& Y! Ptake it easy: d7 [5 F* W$ F, G
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) t0 B$ `: p! F# j7 Z8 u% l8 qLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 W0 Q9 L& w0 u: m/ ]4 a' y7 B$ |
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以速度慢 逐渐被淘汰 -效率低 8 s) y  Q1 b$ h

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商9 r- m* W$ t6 c' ?" s; d4 _( L
服装批发-上海919服装批发基地+ n, r" b, V* U! o  R7 ]9 D
张力仪-专业生产张力仪
$ o6 X' i( W* w# g5 ~! Y服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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0 B8 V+ H/ i/ n; T不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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