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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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9 R! N2 G; m: m9 I1 k5 I1 rIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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# [+ y: {! O7 I8 ?OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 l' @1 P: r+ T2 H) u$ ]ISSUE TWO:FIDO.......( o! Q$ \' S, _% i% a, U7 E

/ D% Z% ?( h3 aIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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/ Z' T* {. ?) ?3 l4 j6 CStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! u, S& c# C5 L1 n# tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 S2 N+ F: s+ ]* a

! c: h" J! Q2 z; ?8 i( JISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 I" z; L6 q4 E2 S' t

# J$ P4 f  Z, ~& t. M- OTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" i. o, U8 {/ ~! E" e: J

% N7 }. r8 r- ^! B) O- V& G: v/ S9 lat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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9 e% e8 |: J7 u3 oBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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! |4 U; Y' d" B9 I) K$ S; h% SI really learn so much NEW today...................
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9 _* E& Q, d( S- ~7 F: qHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* p; l! w1 L0 F8 m$ e' V
所有UPS的良好時間規定,在這邊都不管用。
" o4 o9 m2 j4 i% t  [! Q" o因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) O) f  Y2 P  I- K1 ?1 \: B剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!/ T$ c1 f3 @, }- A% O( O4 e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 V) }' y8 b2 w
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* ~% ~- k/ L2 m/ j% w
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
  ~5 T) Q1 ?. s有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% i  f& v8 S/ a7 n' cDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, s+ X- y  V+ m4 w4 t) ^
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 o* j' ], n8 t" L+ ?
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 U/ b$ D  n  A$ w$ O' o再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. I0 _6 P3 i7 [5 U0 i# \. R" S* T
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在那時候我瞭解到一件事情2 L# ?# Z9 J; m# h( |" G/ ~* |
就是這邊的郵寄服務是一個nightmare& w: K' Q* B" L, x
這件事情,應該大家都有經驗吧!' b& C7 L  X" n8 f2 U; h5 \
對我來說,這是在Ft. Mcmurray最不好的經驗了!
' o( b  n5 C$ T( e9 ~' s8 A( [不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: m) \7 g6 A9 [* g; g日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: N& l! l1 Z  I; Z
所以我還是選擇天天笑的過日子好了!
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9 ?+ G7 I. R) l. E! Q但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ b* @. K8 @7 m& K8 U0 A
take it easy
! ^& l% w; g/ T7 Klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 t) R3 `0 Z% t* x: ?; ?Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" S  T# c( t- {4 @, B; t5 D
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8 x' G6 G, B( _3 ?3 x% ?8 B/ T& K以速度慢 逐渐被淘汰 -效率低 , r9 J9 Y- T& A, k" v, e

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% W) ], e/ I  n9 Z- _% u想我们的敬爱想-我们的敬爱的敬礼!
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5 b4 H1 C. g8 Q3 M# D搬场公司-成立最早的优质的上海搬场服务商
  V' r. p, ]: N服装批发-上海919服装批发基地' @! U( n" U& Z4 J
张力仪-专业生产张力仪
" a( O9 ]) e2 H# E4 Y# i服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing- `' Z8 r* Q! \- {3 `$ C

0 w0 Y; B0 Z2 ?5 e$ @, I* \不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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