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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", y6 w( \, b9 w/ J2 S, U

, V3 t, _8 p' \0 n1 U0 E/ X# rIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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+ ?: W5 p& N9 J8 m* kISSUE TWO:FIDO.......% ?" _: Q# w) ?& M. C
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ }" X$ m- M+ O# _
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS- w! _5 \9 }7 Z1 g! j
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 X4 ~$ d. C' Y/ _/ T  x! g

, e- l/ M. d& V* RLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, n  y$ F0 k/ l5 }7 J) g% P0 L
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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* A2 O9 Y0 B! a7 P8 gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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  \2 N: A* {# b' Uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. i8 B$ b$ N9 N  [& H6 @
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ISSUE FOUR:BMO, S$ a! M) Z* J: E2 d& @

/ b8 _/ w2 y1 b1 |" V% O$ V+ tBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 X) P3 H4 ]; J6 A- _

0 Q6 M$ d9 N0 r- _+ r5 WI really learn so much NEW today...................& E0 A/ G4 I8 n$ T0 m$ G; N0 k
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  B. _: ^6 r5 I0 G9 u所有UPS的良好時間規定,在這邊都不管用。$ k+ i7 R. e/ A6 h" L6 s4 {
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
: K) r+ M5 v2 e7 }0 u( \' q6 m剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* p( F' ^* h4 [: Z2 \, C' S* l2 E' W. g也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!8 o& E4 ~' `, J; j# g$ l
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 _5 L6 W2 y; j. `9 I: p% Q
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
1 p) _1 S& Y; t" s有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況6 N: q1 }' s0 J
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。) Y& K% z7 C8 g) ~/ S
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!+ `" {3 ]2 j7 @7 @
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( r7 t- T( N/ t) L2 @再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
2 V; k5 _. S0 ]2 d; X; B% j5 R就是這邊的郵寄服務是一個nightmare
, R3 V' x% @* q: [& @這件事情,應該大家都有經驗吧!. \8 W0 g, ?  f* S$ O/ X
對我來說,這是在Ft. Mcmurray最不好的經驗了!; D, Q& U9 Y, F: L4 n( ~
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- m1 [2 ?# p3 n$ v, g9 m4 j/ G5 N日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 x4 N' G  J% J5 E$ O3 z2 ~: T
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ w" M: L: P  I
take it easy' ]5 \# o9 F) N) @/ K
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.5 L$ S' C; ?! h  q0 F$ o9 S+ L
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 0 d" V" T# D; v

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想我们的敬爱想-我们的敬爱的敬礼!
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1 h0 u% }4 n" x; A7 _搬场公司-成立最早的优质的上海搬场服务商3 s5 d+ {/ `* o$ y9 a
服装批发-上海919服装批发基地
. I1 ^' v( L( {6 Z% i张力仪-专业生产张力仪9 T# l4 O  r; m) j
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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0 j3 X/ F- H7 O1 f( J9 F不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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