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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 F. I" _. G/ o* E
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................' V% h3 W$ }* h. O) s  L
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OK,,,,,,,,,,,,,,,,,,,,WAIT..................../ e. Y. X1 c" U6 f6 a# t
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.: F; j. O$ W( l& }. ~, O$ h0 Z
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ISSUE THREE:UPS' c6 G3 ^& U: b, J
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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0 B4 i9 w4 K& |$ J( O9 s) L" a( T8 ]Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  G8 g$ a. s* \* _1 u2 _
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ D6 \# S: L# `

# I( u/ A0 J1 g( [8 ?8 U" ^8 sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" e% ~) G- w! ^* K6 ]# P8 f

2 i" h/ A7 Q) y$ N! \3 Eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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- H, V+ k+ u% F8 h& X9 }! ?8 q5 [BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................1 `2 Q! l- ~1 _# I' K) a5 ]
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 C7 {" w- `: Z  z- H* y" J4 [5 j所有UPS的良好時間規定,在這邊都不管用。' c% P" ?1 o" C3 M! h
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)* w. H& @3 ]+ B. x5 a) i8 s. c3 e
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
2 g7 F! A- h% }1 c: @8 y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; O- A2 y- }  f; B
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
( m5 `* c$ b1 N& W0 k) C後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ }2 h0 ?: y# J有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- b* w5 X7 x5 w
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% V- R- u% g; v: @+ ?* {' `8 d, z$ c(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。4 U& ~" @, I' }+ W9 G/ K5 e3 r( U
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 k" d0 Q: F8 s' i# y! `2 H7 A5 g

$ Z6 h/ n+ k0 l  m  S0 Y, W9 }在那時候我瞭解到一件事情
# E' K0 ^: _8 \! D就是這邊的郵寄服務是一個nightmare
- [8 ~( i" m1 T. Y這件事情,應該大家都有經驗吧!$ e( r- p3 M2 V. f. l
對我來說,這是在Ft. Mcmurray最不好的經驗了!5 |( t1 k) c" b2 W
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!# i! k; A% k7 o' g
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& h8 z) m+ f& O) o# @所以我還是選擇天天笑的過日子好了! 1 D8 x% |/ K& D% l

. A! C4 ?! {2 x* w0 w但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
" z# z( B% u1 o; y6 d$ Ztake it easy& p. ~1 ?$ q6 {3 a7 H" _# J/ a0 h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ y% v$ [4 [* y8 YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了; a$ t) Q' p5 M$ A$ [
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: i9 ~- F1 [+ S9 d( |以速度慢 逐渐被淘汰 -效率低 ! n- |9 U& K/ n* y  P4 r0 _; P8 v$ }

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# @3 I0 d/ Y- a; a想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
3 s3 U2 C! [# i1 q! ^3 m( H+ G& a服装批发-上海919服装批发基地
0 _7 R* T6 H% K; P7 R- F% u张力仪-专业生产张力仪  p0 |$ @( ]9 b9 e
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing) N* [. f8 g3 R

7 D$ d' e) I- \' o3 a不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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