爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3033|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- M( n  _2 u! ]) q0 v, U$ W: @# R! O

; _# y, ?) }% LIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 N4 K# O5 J3 @1 E, c3 Y4 z$ ]
$ t' @  }, T: x1 @- T% a, |2 g$ S
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
) m2 {. h3 T, A* ]% M2 v. ]2 R0 z& p
ISSUE TWO:FIDO.......7 y) a( V3 C+ S* b

+ y+ Y" {- v! S# }It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: s2 F7 n& o9 q4 K  f" o$ @
1 `6 b1 u" D2 I+ [: J) ^
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
( `! w0 [: P' v2 W) Z4 x
( w6 g% [/ ^) HBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
7 O- u# H: h# j5 b- ?5 n
- t, o8 C  h9 Y: r) K7 FISSUE THREE:UPS/ H/ e$ b# x! C* r& g

4 d# C+ {; q+ m2 A- o+ |( iTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
" ^: \& y* o: @, e" l" q. H, H. p- K3 d" C4 d+ j
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
# }  F9 R, B" u  u" l. X3 E* Y9 Z( u- g6 z- m1 V, C* M5 `( U
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
0 I& ?1 H' y8 D$ G# O2 R, x8 g) z' E2 b- \. F2 Z* I# j
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 V1 Q7 q" u  a1 s5 V
- v# H" y+ K( y7 W: ^8 Y
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) A2 ^0 ^0 Z$ D' v; i- i: D

8 R( F4 {9 T, Z# ~" _ISSUE FOUR:BMO
+ }" r( g0 B$ o* G) @5 ^' M) z$ X* a- v9 ?/ }3 S+ l2 U1 o
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 \: u+ Q4 p4 w9 r# x  b: I: l& M, }9 [

$ @8 m* b/ g; l% N5 Y/ SI really learn so much NEW today...................' E  r8 y( L$ [% r% S

- f$ T& o1 Q5 |) z$ X* nHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 h% a# H4 j" w- h
所有UPS的良好時間規定,在這邊都不管用。9 c! u, V7 A& x- g* ^. @# V
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)% ^' |! e8 f. K2 U! G$ M
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 g& Z! d1 v% q3 f8 X5 e也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
7 P/ d3 j0 e$ F再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
) ?" M, }' G6 {4 ^: \9 x後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 d1 w: t1 B! Y
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; e7 M, u; m" b( c) t, y; Z4 ]Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
7 @5 {' `: |3 C3 Q4 |. m  T# ~9 ]
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!# p$ E+ N: v, o; W6 [# W& M$ B
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. O% @; f' V/ R" N7 e
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
' d7 L  {# _# D9 R
* E% D% C, w* D$ k1 j; R, C在那時候我瞭解到一件事情5 s8 Z. ]5 @9 A* Q" D
就是這邊的郵寄服務是一個nightmare
! ^# {% G5 `4 @  w; r* G5 f: p這件事情,應該大家都有經驗吧!1 _! d3 s& C0 u" P8 ~
對我來說,這是在Ft. Mcmurray最不好的經驗了!3 s6 p. B2 r: g/ l# o5 u4 M
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 ]9 G  z# w1 w8 W2 z& P7 B
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, x! a. \# b' c- X; u
所以我還是選擇天天笑的過日子好了! % F6 N) x6 `0 f; p* s2 A/ c4 O* q
! j: f0 u& u% P5 _
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; Y  g$ f5 G( P* y8 e& R# u3 S9 ytake it easy' ?4 q6 D% G) X9 ]! w
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 n. X" u! ~8 W* ]- q8 BLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
* \, K* Z3 w; A* H: D
3 n5 R  g6 Z: P) m$ |5 m+ M$ n$ K8 a  B5 M' [
以速度慢 逐渐被淘汰 -效率低 $ E' n/ {* u/ k/ L( T2 q8 W7 h

. N) r3 e) z* b) ^$ c$ s/ w/ x5 {
. Z) u1 e8 A+ r: H) q% Y) b
; b& Y6 B1 e. D( b. M8 o
& g, Q. P- R; ?- _! z( x
& }9 t# O$ T  z
- l; k% R  f; G想我们的敬爱想-我们的敬爱的敬礼!" {& p" y+ j% T9 d  E4 o( f
1 n# g- D4 E6 @2 h) C2 e( u
搬场公司-成立最早的优质的上海搬场服务商: S6 ~- [$ N5 b% H# s) ~
服装批发-上海919服装批发基地
6 Z% h) t. i1 {, u3 o2 I, i4 ~张力仪-专业生产张力仪
5 S7 Q- K: k: {8 x8 M服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
7 n3 I, b+ S) |& |2 m( t# W$ _8 Z
% w7 `* K- o3 O  ?- K不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-12-26 13:05 , Processed in 0.193521 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表