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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! D5 O# T! y/ ~4 |/ o" h6 u" C) r
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................* R; ~* O3 V6 h0 X
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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6 p5 K5 I+ |, e8 e0 K6 V- PIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& u  W$ m7 |: V8 l; G3 _" x

& @: H4 b* L5 |5 C" v3 c8 cStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- n* ]8 w9 n7 D- v3 @% ^4 V1 N) i
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 `5 F/ ~1 m& g% G: d- J) t
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ISSUE THREE:UPS7 k( P4 T" a+ \% r

) D0 o/ ]# J' ?9 GTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.+ V7 Y7 Q- }2 X+ z8 q

' w! P3 y" G; ^% xLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ h! \" _9 i( \) f* Z7 \TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# S% ~; H; g0 n9 a0 b

  y. C) x7 R0 M9 X6 z" {+ Wat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' V% V, y* A5 {* j3 Y
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 m4 M; V% C; K7 U: V" B
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ISSUE FOUR:BMO1 n  b: z+ a/ {/ `, l

5 M" ?# L( B& [7 g) i2 QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, X& s+ Q( @, c/ d+ S6 p
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I really learn so much NEW today...................
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& R8 O4 A( v% i8 uHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。8 V/ F, i9 G% }9 q
所有UPS的良好時間規定,在這邊都不管用。
6 G1 I" a; x+ u$ `' ^因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ `8 l8 U" K& E* M* u: ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& K: b3 G8 W  j* f/ Y
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
+ k0 j" ]5 @( N" s/ \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* {4 \( J$ ^/ |7 q/ R# Q/ X
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 U$ H& t7 O, B% L  c* P& ]* c有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
( q" R$ r5 i$ u: z& w+ R0 C$ j2 ZDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 z3 r9 N- f# @: r7 Y1 D$ @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 ]& O# K0 _3 q# |(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。+ \8 ?: |, N6 ?3 f5 Z$ n
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
0 D% v: r; x$ n! B4 t% |* X# `就是這邊的郵寄服務是一個nightmare/ P* W) ^/ W) c7 y  ]. l/ t2 t
這件事情,應該大家都有經驗吧!3 y6 u$ g- J4 z( a7 e& t
對我來說,這是在Ft. Mcmurray最不好的經驗了!5 {2 @7 ?" i) W9 ]. E, v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( I0 _* ~, @5 F7 U  \& L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- L, Q! M; X& n: |5 `& O8 x所以我還是選擇天天笑的過日子好了! 7 s! V9 f/ k' k9 x8 d

) h" ^4 L* q& D1 M( y- c但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 C, p4 R/ e1 Ctake it easy
' [5 N# k! t9 k# Ylife is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.9 I* R( Q4 N# V# _
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ l: p1 Q8 V1 f, y
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4 {5 R- b" A  G& U. v" V0 I1 m以速度慢 逐渐被淘汰 -效率低
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) K3 `+ T! o9 {1 ^4 i想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
2 s% `& o& q, s1 {2 e, ^服装批发-上海919服装批发基地! s! i* Y8 ~" \8 X. [  l. k4 T1 Z
张力仪-专业生产张力仪
; b. I5 |3 T9 r9 `' k服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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