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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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0 W% ]+ }2 c5 q1 L, ?, {6 I7 }- TIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ z4 L, V. B$ s1 n0 W, Q- Q. E) g

0 g# Q+ J0 v& X3 FOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......+ M( n" F  `# p# c3 q* |) }+ ^0 w. r

, c8 A' S) i1 z! u# _. {& WIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ d8 S" R0 Z- E4 ^

; t) ?$ D1 |4 A, h8 C! |% lStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ _' p- {+ [) d2 P

2 m' b) `. s4 b6 X) gBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS) m' E7 r: I0 |. u& a# E

- o# D8 Q7 w# ^& KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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' Y/ G; ?- I* e: N( L  u2 DTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 m$ R( I1 Q3 J% u' Q
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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& b5 d, X1 b9 {6 ?at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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7 W5 M- i# N; z+ r! G: v5 hISSUE FOUR:BMO# x6 [+ ^) @$ a* S5 O$ M
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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1 C4 p2 a+ \+ qHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& @6 a) O, J, Q. i所有UPS的良好時間規定,在這邊都不管用。  j' U2 N9 F- `+ p" b% I6 A  N
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, G: W( W) C3 C$ I0 H' x7 u剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' U8 a1 p0 p$ \: e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- Y7 m) K9 w  k' U' {( \
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 g- g, v) Y; ^5 j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 @9 h$ L8 q* V5 l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( S$ I% t3 Y- c2 P$ z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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4 k# s& d: `  |2 L9 E最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
, l6 X6 m" x% O; M" T' o(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 ~% E; L# d$ m再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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" q) b$ @. U4 F1 n' s) |: u' _在那時候我瞭解到一件事情* V" ~7 [  i! P8 g
就是這邊的郵寄服務是一個nightmare% Z/ v# i+ a( W
這件事情,應該大家都有經驗吧!1 A# y# X5 u* m7 s& O, F: u
對我來說,這是在Ft. Mcmurray最不好的經驗了!' |0 Z6 x& }- Z6 Q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 p. ?& a  s; O: V/ b$ s  ]
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 Q5 j0 N/ ?9 Z: [6 R! |+ a6 V5 I0 y所以我還是選擇天天笑的過日子好了!
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1 B  Y7 W3 Y3 V  [) A( j7 ~  E但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% x" _" H3 y) l; k6 k* x; _) b4 `
take it easy2 t* k$ U0 u& b
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
0 M) K3 q6 V( z/ \Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了. P! J. C* ^4 X' `- N0 Z

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) g( l  S6 x; s0 v1 Y7 t7 h以速度慢 逐渐被淘汰 -效率低 7 [# l1 G6 I) m" M7 [0 q  \
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想我们的敬爱想-我们的敬爱的敬礼!5 y- h! @/ _( S6 |5 M: L4 i

* X( K8 Q5 G$ T) o' G- C- x搬场公司-成立最早的优质的上海搬场服务商% U: ^2 Z6 t7 F3 w6 @  u" K
服装批发-上海919服装批发基地
6 n/ }! E) q) C' R% Z3 i张力仪-专业生产张力仪
1 d5 z: r$ G* S' n服装定做-上海最大的服装定做基地
理袁律师事务所
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing$ p8 D7 r8 N1 i- g. E. f9 `6 @: E3 U6 B

- r4 Q- D/ }: E( @, i# ]不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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