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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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1 j* Q3 p' v+ c( {9 p! U: M4 g4 s1 vIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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0 d. ~) o( P6 i' z1 J5 V6 s/ D" WOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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% G" s7 Z2 G# c) m2 L" Z  w* lISSUE TWO:FIDO.......
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" T" d- v, s4 W  [2 L! i2 E( K: S6 \% qIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 `0 v3 v' y; c' o. o) X4 U* O5 S1 z

3 g! G, Z5 O& J8 A% ]Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 \4 O6 ^+ l6 e+ s
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ISSUE THREE:UPS
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( N) K& {0 [+ E/ MTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 ~9 g  w2 F9 L/ u% p" r5 v, t

  s( H+ }/ C0 U' o. L4 Z' V2 Y3 YTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ p2 U2 ^, \7 c( G1 X2 q. V" y
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 p3 n. I) ^: L; R5 _

: C# \/ z& f& N( N! A- g6 o( gISSUE FOUR:BMO
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9 C- D, i4 c6 S6 ]BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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  {, i* v6 g4 u9 WI really learn so much NEW today...................% Y$ _, [* S0 G8 x

) L, }$ Z, J1 l) y+ z, A4 yHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# w# F+ |- Y5 S! ^8 z5 n) D& X所有UPS的良好時間規定,在這邊都不管用。2 S4 O: ]" t7 z7 e+ o1 K* s
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
- F7 k; d# {# I剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& c9 v( w9 y! s. v
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' j2 n1 b6 w6 _4 h+ X0 C% ~# I+ ~1 J1 `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: W5 S6 e" C: r) j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ _3 R3 \5 P! H- M" _7 s有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 M6 }4 I3 B2 ^: H& p
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 d% C0 W0 a$ B+ n. R8 T最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: J2 [& S$ Q( A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! u# b! M7 q/ `: A! M
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情0 d/ ^% J: L' M2 ]: x
就是這邊的郵寄服務是一個nightmare1 T* M6 }1 E) e+ n0 C4 \) r
這件事情,應該大家都有經驗吧!
7 [1 i* P2 y, w; d6 N' Y) k對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ M. U4 y3 @" z7 v) U不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
* W' h3 \  b6 U. [( M# j0 X. M日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 ^3 T8 k( b; S. p) ]+ }
所以我還是選擇天天笑的過日子好了!   K9 g1 u: \6 ]8 h! t
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ e: ^# [$ q7 I- \2 _# Y+ V# ]
take it easy
' [% T! e5 r; _, |% Olife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! k  c1 \) v& Z. M0 p; l( W$ W" tLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了! y, k8 c0 r3 j: B1 S- S
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! g8 G7 l. P3 I$ s5 ~以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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0 H% E- i: I9 ^5 W9 [) e8 L搬场公司-成立最早的优质的上海搬场服务商' P1 a2 N* G# M! B! l1 R
服装批发-上海919服装批发基地. H5 Y4 e5 y7 d7 ]
张力仪-专业生产张力仪/ p% ]; s, b0 {* ?
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing2 _+ @) i( u& i7 q' d9 w' v  A

; A/ u" y6 ^5 j不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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