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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"  }* }1 v; P9 C5 u$ u. M
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) k5 F  L2 v* q3 z3 n5 hOK,,,,,,,,,,,,,,,,,,,,WAIT....................- v: g6 F/ W/ j) A

$ _4 o( \# `3 x- H5 @7 tISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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5 e/ T' _' B0 e# f" ?Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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7 X, n) h) ]! n. Y1 E# w. K0 |. D7 tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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% u4 r! @  e- Y% [$ B8 l& }1 vISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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* l  k% C0 P. s; H9 ^9 OLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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8 D7 [% Y3 ~  N8 gTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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/ J6 X$ G1 |  Pat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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7 p5 _$ V! z/ s5 e( CISSUE FOUR:BMO" N$ y# I' U& m  T1 U
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!9 q1 o% _' _2 s0 V* N! T4 W
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I really learn so much NEW today...................
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3 |$ h6 @* }# |- ZHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  m, d1 J+ v2 n: _+ t% D所有UPS的良好時間規定,在這邊都不管用。
0 j. x9 f& s9 u. H+ m0 l; |因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)9 N: M5 ?; ?9 ^
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 O7 o& n1 @7 K2 U% L" v也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 E! F! Z5 b$ h$ n& v1 t2 f
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 F: ]/ d) @8 T; H) E: L' t8 E7 Z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# P9 q; B, B7 g7 {  l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 o6 u' q6 \1 L. I3 FDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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, X. q. p( k# w' {/ w' a# f/ R最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! {9 I! u6 M- w+ k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
. K" ]. L8 r9 c( T4 U% M+ s再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
% {2 s& J0 E, s+ O9 F! g. U就是這邊的郵寄服務是一個nightmare
, n: q3 m" C) p這件事情,應該大家都有經驗吧!
2 f! N0 I: e& a( W( R3 V; m0 B對我來說,這是在Ft. Mcmurray最不好的經驗了!5 o' }6 `& R% W0 k! e7 J  e
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 a, x0 q' w. r+ U# v8 n$ f日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 f0 ~0 _- u6 j
所以我還是選擇天天笑的過日子好了! & g1 e6 D" v& u% Y. w& j& x

5 y( H+ \* G$ c7 F但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; r& ^* S. `4 ]3 A
take it easy) F1 t5 ]) z: c# h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
. F* \2 N# H1 u. n$ L! XLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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; B$ T& c# p* _6 y# H6 B, ]1 b  b想我们的敬爱想-我们的敬爱的敬礼!
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7 t1 H' Y- M. k) @6 g搬场公司-成立最早的优质的上海搬场服务商
" G2 J# K' o( t4 ?; q: C7 i: I2 \服装批发-上海919服装批发基地4 V& |9 F/ A7 T6 E: T% T3 }
张力仪-专业生产张力仪* r+ {9 S9 z! W4 L$ D
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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8 U* Z! M5 t; o7 d; l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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