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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) c* m7 u0 w0 |& u+ |/ n+ WOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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6 n8 b% {3 J# M8 N6 G* d. aISSUE TWO:FIDO.......
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; N+ Z8 R( E) ]: Z7 F# b5 yIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 o% o1 c  u! ^, d* g5 ?

" \( C" v+ Z: ?% Q; qStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES., e/ T& V; D! @
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ISSUE THREE:UPS7 a3 D' g8 I5 O. @5 _, p7 N
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' X- N" r" G3 x" w

2 c8 r3 Y3 H* n; eLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; z/ a( S" C/ D3 U2 O! G
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 n. j5 `- h0 j; p( ?

7 \1 b$ s+ F8 d# Eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& m3 M9 }( V8 L1 w

! ?( F5 I1 ~/ t# y" Y$ ]' X& OISSUE FOUR:BMO# p' u5 n& C) ?' C- j5 F2 i
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# H7 a7 ^1 m) _' I" D

1 D' V; f/ M3 e% q$ Q5 V& }I really learn so much NEW today...................
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# l- e# A$ V: q' SHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。9 t5 e! M7 }# j8 W; o/ v
所有UPS的良好時間規定,在這邊都不管用。
: F6 O& u. z$ v因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 F* x/ u4 T7 S6 A* S5 I) q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!9 D0 A5 `. Y$ z$ t. B- ^+ Q$ Q
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! N; j. p/ Z# v
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator$ R9 A* u" |2 n9 l/ m/ e" t
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! Y3 w# m% _, e. E4 e) W
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# @# \- P3 c6 \- R5 y& ^. r. C0 T
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。8 E1 E( `0 r2 z  k5 g
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 |$ p3 u6 Y" R% v$ M+ s4 g, n3 Q
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。) \/ [1 G$ T1 n3 y8 `
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情8 V/ y6 s# `" v+ A' W$ ~
就是這邊的郵寄服務是一個nightmare8 u0 M6 f5 A+ L% c  A
這件事情,應該大家都有經驗吧!) ~( s( z  J8 }" ?* R$ j; \
對我來說,這是在Ft. Mcmurray最不好的經驗了!( P! ]' f/ D6 h6 n
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
/ F# ^/ I5 `" a" y: Q- g) k6 k日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 [3 z! m. O) r8 d" s4 H
所以我還是選擇天天笑的過日子好了!
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' {/ z5 I, i0 H3 H1 r) |1 I但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; s! p1 h1 x4 M
take it easy9 Q4 Z8 h0 \, U5 U4 d0 V6 Q% ?7 b
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.4 T  @2 K5 f0 t" U* C
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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3 z; v6 }+ q8 A6 w' A$ K3 I7 k以速度慢 逐渐被淘汰 -效率低 ( V2 L8 {9 l  n9 L, s4 p
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. ~' d" b; n7 ~  B想我们的敬爱想-我们的敬爱的敬礼!
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  |4 t; U/ L9 L8 E搬场公司-成立最早的优质的上海搬场服务商
8 Z' j! b9 ^" F% |; R8 ?% `服装批发-上海919服装批发基地3 t& k& L8 K" d( f& C% f$ [! R
张力仪-专业生产张力仪: z! b$ V9 V" l
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing9 }% s6 `5 \$ x8 R8 l0 z1 p& ~' C" \
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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