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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! x( g2 c! l6 t; b6 p. [* D
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 g/ b  [/ \/ |6 K. L- BISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 n+ E/ R, ^5 t/ N$ K. F) l" P
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.8 Y- n8 [" _- `" T6 E; ^$ j1 j+ S

- a; C' I6 P/ ~1 N+ S* xISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 A% o9 N; I: V7 @, e& z( t3 e

% [" a# G# g. E4 Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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: x. t  M2 y% n: W& B6 i* [at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 w6 k& ^9 n/ Z+ p$ M. O5 |, ^

, h6 \  X; u; I" A% l& o' xISSUE FOUR:BMO
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. j! f& C( ?7 o8 i1 C$ R& y9 jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( C7 }: E4 e6 y: c. u' H$ V

5 U9 T. g# c, y7 z, dI really learn so much NEW today...................7 J7 A4 ]% R. _' _
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& D' ^: v  J+ D! O- z4 }0 Q" H% J所有UPS的良好時間規定,在這邊都不管用。- ^" s% \# N3 j% d: F2 s0 M
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)7 `4 w" K) z4 c! L/ d9 S3 [3 n! x
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 x) W! K& d' |
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
- d6 \2 f2 a9 l2 y, I% p  ]2 b再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator  U! ?- v2 m' M/ D3 g/ D! D" Q$ x
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; d2 |! i8 J1 f有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況$ ?8 l8 g4 {7 c- p
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 X" P0 Y% g' k4 y

  u- h" v' U+ h6 g* j最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- A; v7 q  a+ V7 x: k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。  c! X! a( k" `) ~
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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" \0 d( b* D5 p7 t8 ^( O在那時候我瞭解到一件事情) e/ `- I1 y4 S4 s
就是這邊的郵寄服務是一個nightmare2 O7 N; [4 Q; b2 W. i
這件事情,應該大家都有經驗吧!3 A0 t! u. ^6 r5 ~9 J- y: O% V
對我來說,這是在Ft. Mcmurray最不好的經驗了!( N4 c+ l; U9 J5 W; b( N. U2 P
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 L' b5 j  T$ I& P' \/ A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' M. Q' P( R2 v6 j9 U1 A7 x8 o
所以我還是選擇天天笑的過日子好了! 9 g, x6 Y0 C6 L' Z7 F( g

: A/ z9 i0 _1 k# R8 @. ]* `) i但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: O: M' @+ y8 @" x6 i1 i( Ftake it easy
; Q! b; d3 _* ?+ _life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.5 m# ]  T4 F8 u
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 m" ^' h3 v' T  Q1 O7 P* S

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以速度慢 逐渐被淘汰 -效率低 * v" v7 s  u2 g
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( i( P" M1 x* J想我们的敬爱想-我们的敬爱的敬礼!
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) u! X6 v8 `1 C5 I搬场公司-成立最早的优质的上海搬场服务商) Q3 k, P7 h5 C) s7 B
服装批发-上海919服装批发基地
8 U, u4 _, T+ t1 x张力仪-专业生产张力仪5 g8 S8 x3 ?' Q: H6 G/ N
服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing9 m: Z5 S0 ^- s- D

: O' h7 D0 ?0 ^9 D9 p不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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