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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& e9 N- W2 o& z2 \2 X
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 `0 Z& t2 W1 u: z/ L/ F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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6 M5 C2 ~6 Z5 I* O1 MStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! l" t; D) m0 r! L  G5 m
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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. M+ y) D! D3 u9 J7 ]- }- D) GISSUE THREE:UPS  H& M( p- |0 Q0 Z4 b# H  r

/ [% Y5 [+ j& n7 Z! BTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 q7 C; f: u0 W4 Z, o& G4 U

$ ]) P6 ]. W$ }3 t* VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# y( p, p' `( m" a) j, m
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!5 b9 I1 i4 J, |  l+ O4 b0 @

) E% Q& D9 F" k' {$ E; Wat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 D- U( y8 D  W" ~& x6 d0 S

8 U2 }9 Y7 D% ?ISSUE FOUR:BMO9 j6 ^$ j6 T* H3 G. X

9 ]6 `* t. |4 i& UBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( {1 G$ {; w5 a
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 P0 I9 [1 Y! e9 G" [2 n7 I" H) A! F
所有UPS的良好時間規定,在這邊都不管用。
: O$ N! h. |* ?$ U% p3 d( X; R因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 a, {0 s. Z3 [  y* e; J( T5 H; A
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( l* x' x; [6 k) I5 z
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
9 F$ q' r' {0 P1 X  B* i再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator9 L- H; x# }( M* O0 b" p2 [7 s
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
" p- `, i% E8 h& _. M+ X/ W; `$ a有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- f: t7 v1 v0 |6 O
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& P$ L& H8 r7 M9 \( Z  L(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。% H4 O' n6 B- I' j& J
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
7 n% ]9 `: U. ]% N. i' U就是這邊的郵寄服務是一個nightmare
2 O% V. Z& O# G5 Q/ D" m這件事情,應該大家都有經驗吧!$ d- n4 U& N$ p# U8 q" X% u; k
對我來說,這是在Ft. Mcmurray最不好的經驗了!; \, G5 V) D, ?  }- L/ @
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 z- s$ M8 k; h5 P
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。" C' ?% {% Y3 w: E/ B
所以我還是選擇天天笑的過日子好了! & R) ~2 C+ J- a7 F- g

( a3 ^6 g! i/ m6 d$ ?' Y3 p但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe/ K  j/ M. T/ ~  M
take it easy  f$ u! v) i! U4 p  c& B6 K. s
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 n- D2 x0 z* G: ^( ELast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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: h6 d( T4 E1 \. m以速度慢 逐渐被淘汰 -效率低 ( J% W% M" ?$ J' V% s4 _0 I
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想我们的敬爱想-我们的敬爱的敬礼!4 c  ]- U- I7 W3 w5 ?* X' Y  J

, `3 Z; y' q" d5 ^搬场公司-成立最早的优质的上海搬场服务商
2 M1 q+ W' W4 J; z7 X; p+ S服装批发-上海919服装批发基地) P2 [- i6 u/ X) r9 q
张力仪-专业生产张力仪5 \7 n/ Q( F2 W8 b9 |) K
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing% z) x# N+ H4 m
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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