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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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6 n) u+ A* r$ Q% H' z: q& QOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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) [/ y% J0 d8 PISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 G* G: H2 z! L, ~* H4 ^
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS- K9 k$ k$ o# |1 f9 W
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., E# Z5 O) x' u; b, m, r
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:5 d. s$ X$ ]9 b! j0 x6 H

7 K/ C# l) ^1 ~( D( Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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9 {, `7 n/ O- F/ Kat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 f# |1 P- B$ u" Z2 H, j

/ o! E+ ~3 `/ fISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................: b  ^9 T$ s5 p3 @& ?  F2 R

$ h) H: H4 q( lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 t5 O$ d2 R' Y' r5 q9 ~1 r# J* b所有UPS的良好時間規定,在這邊都不管用。: {; ^' s7 E/ M5 l
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ F% M( p: o) A- b* W9 b2 _剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 W: J7 v- `, [也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 t* a) y5 E/ |+ G
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
  J: x# U8 K4 v+ C8 w後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ }% d5 ]) w( J有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
2 b( l9 L/ V( RDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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: M; ]! L5 o/ x+ @2 W0 w2 P最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
7 ?) d4 K) Z1 h+ ^$ G(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
2 H4 R- W. R7 f5 g- g再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ |& A4 P) X  {/ ]$ @
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在那時候我瞭解到一件事情
1 u; `; B$ t& m( H6 @% w9 [: C1 D就是這邊的郵寄服務是一個nightmare- y, H! t2 K; n: j1 u
這件事情,應該大家都有經驗吧!
/ b0 ]- C& \0 B  k: B: h對我來說,這是在Ft. Mcmurray最不好的經驗了!
; A: o7 h7 V$ c5 M6 }9 g不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!/ E3 W; |# _! p8 v2 A+ g1 f; i
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 l. t1 V  ?' b& i3 a+ m  c) K$ P
所以我還是選擇天天笑的過日子好了! ! X# t- s+ Z- b/ t# P/ ~4 `

8 \. y) t9 y" t8 y2 b; i但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe' J1 t/ L! s  `9 |
take it easy
* r5 A/ E8 b7 D" q+ Wlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
. n6 f) G  c3 o! CLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 [$ Q8 X6 i: b; D, F以速度慢 逐渐被淘汰 -效率低 " K1 g# v0 _1 N" ?0 t- A8 ^. C* K; S) h) Y
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) [) G' O* d* m0 C2 m想我们的敬爱想-我们的敬爱的敬礼!" `4 z1 l: Y% z, `/ R1 D

5 l9 }, e' `/ V$ l0 o' |- `9 ~7 N" @搬场公司-成立最早的优质的上海搬场服务商3 [" ^  A8 {: O( q7 Z
服装批发-上海919服装批发基地$ p) E+ ^  m" D5 {* q3 i
张力仪-专业生产张力仪
* G6 t# I$ c, ~2 D0 c服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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