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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"* C- v' G  x: }3 J9 v7 Z% o0 G4 K7 [

0 ]) i6 M6 b. x  e% o. @3 BIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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! K2 t$ P& p6 L. O# m4 B( Z; ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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0 f+ D1 ~9 u  v; }) x: f5 TISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ u* h) [6 a3 g5 [: [7 W
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ u- U: p% x& y
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  H8 {# `  y9 x2 t" o+ J

0 C& B, {; N& i) w0 O/ tLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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: e0 G3 B- k9 ?! }6 `- ~  I* MTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! }- E4 c9 f9 ]7 m5 z. o* |# A- ?
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.* h! H5 ]8 L2 O6 T% ^$ W, W5 x
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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$ L# E' @( i/ G# yI really learn so much NEW today...................
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- @: w: w! Z9 E/ U7 i: v/ P+ MHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* f: m! }9 h4 m6 c" e
所有UPS的良好時間規定,在這邊都不管用。
# g4 t5 i+ K8 j( |5 h: S因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! [2 h5 J! K) w, Z  }7 [剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, N2 }: Z* P0 w% F# ^$ p% d也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% \3 M/ J" L' _1 S& \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator3 ~& `( D( P8 R2 F6 ]3 R4 ]
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
* B* I3 p( y- N* U2 V) F有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 Y- r$ w2 |6 `/ R4 d1 ]Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 ~% S% ~4 [- D- r0 K

- {, j0 j6 H3 e- U7 ~" @7 Z& k最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
# s) l; }) g, \( r  @) t+ R+ o$ `, C(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
1 R% @4 o, ^: [" F+ o, I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情% g2 p7 T- {' i1 \/ d1 U. g
就是這邊的郵寄服務是一個nightmare
0 q" o! e- @- y( ^+ M9 Q這件事情,應該大家都有經驗吧!
) o5 G# d( P' _/ Q對我來說,這是在Ft. Mcmurray最不好的經驗了!0 t- H! |! H6 ^' U2 M" N5 y$ k& Q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 c6 A; L5 q! n4 q& N, Y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
" o0 Y  O9 W# h7 U8 b4 u% E1 u7 d所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
+ K8 P2 t; B% i8 \- q  b  S  Q+ Itake it easy
  ?- E1 b1 G! F# W3 Z( xlife is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% a( t% {/ }4 L& g# v3 p1 \
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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8 W. |8 ^5 K0 H6 E7 L想我们的敬爱想-我们的敬爱的敬礼!
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& d$ ^" _1 F+ D7 w6 i3 ?' H+ s搬场公司-成立最早的优质的上海搬场服务商
' D: @1 |9 I7 p9 @# ]( `服装批发-上海919服装批发基地) Z) d! I" M& O( ^/ D+ e
张力仪-专业生产张力仪
* ?8 N# J6 g  h( f5 d) }服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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% Q; B4 v3 w1 l# Z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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