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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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1 I7 @1 o% o8 m, E" t! cIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................# Q* X  i0 M+ Z* G
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% k* q5 |/ x2 F+ H

  R; q  j4 d& qISSUE TWO:FIDO.......4 a5 e8 x& f( W  G
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.1 j7 V: ~$ r5 @8 U, F# D

( C7 P- m) b# g) R( SStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 W: r2 J( H7 P* `8 y1 o+ b6 C( e

8 Y: z" _  r: z. }2 }) i9 O$ AISSUE THREE:UPS2 V) b2 C6 f$ e

+ j7 ~7 G3 ]1 p% {9 w6 yTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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# Y/ L# h; z- a5 l: b) ^8 HLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......1 K1 S/ j% Z5 U2 }8 ~
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! f% N5 O+ ]" C, ]& h0 ?
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 z9 d  J- F7 w* Y+ Y7 ]
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ISSUE FOUR:BMO9 A: |: c, p3 f

/ e  X& Y. }1 [8 jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% N. G1 ~; s  K0 q
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
; f* P3 h+ y  |( K. _所有UPS的良好時間規定,在這邊都不管用。, k! M* @2 X: u! C& \7 a
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 @. ]3 Z* c0 f剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 h9 n9 F  ?9 g也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 p1 Q7 n/ R; l; `, U# o
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, Y7 q" K: a" o) d! ?( Z後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
! t: O) G* U0 T" L有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
3 a) M: l  C5 Q9 b* j. VDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. \% `; H4 ^% |# @% h
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!( H/ ?' ~# t$ c+ m: j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
8 Z4 j$ x+ G) B% K/ w再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?6 E! B1 f7 |; H2 W$ d
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在那時候我瞭解到一件事情
$ _4 p1 x: f1 ]( x" `6 a2 I就是這邊的郵寄服務是一個nightmare
5 ?, @8 _* c$ a$ ]$ _* H5 l. d2 v9 A這件事情,應該大家都有經驗吧!
! N3 {  ?& w4 P8 k4 ~對我來說,這是在Ft. Mcmurray最不好的經驗了!
. c! y8 }) H2 v4 G1 j. ?) T不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: i+ G6 [; |) w1 e. z1 c* H2 h, m日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 x/ r- {* I' D+ t7 `$ I) M
所以我還是選擇天天笑的過日子好了! # h: l0 Y5 t& i. _: ?
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
' ^! G8 d' s( o7 a% y1 b. \( otake it easy
; e3 J! s# ]; llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 ~/ W# y. E9 @+ |$ N( p2 qLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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/ f% L- g- W( C, t, V1 @以速度慢 逐渐被淘汰 -效率低
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5 T) j0 L: P/ q想我们的敬爱想-我们的敬爱的敬礼!) [9 F) B% ?; o2 E9 q1 L

+ y+ U  m! M. C+ y$ `! b: N' c  |1 r搬场公司-成立最早的优质的上海搬场服务商
9 V+ e" d! Y5 V0 _  b服装批发-上海919服装批发基地
$ ]' d# S2 h7 ?' s* {& w张力仪-专业生产张力仪
: k4 t4 t, W2 O服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing$ r6 i" y6 H& m( i7 L/ @
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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