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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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9 `! V+ `9 k$ t* A0 v1 \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( J" r# {; V7 {  Q4 R: M

+ L, N9 h) l5 [; wOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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6 T! A& s; ~1 e% L3 x) q9 B1 V- G- ?It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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) Y7 P( K- [9 G0 q% u5 N& ]" tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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3 v* r, I7 _) l) E1 KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 i  K. F4 d: G- o$ kTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# i, M7 X3 [% P  ?0 N7 ]( h- `

* t8 D& r9 l# x5 ?; Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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2 E+ n& L$ J$ x" Q; i5 O; SBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; G  }1 ^- t( A+ x

; Y0 b2 U2 p) ?6 A; ]/ J5 FI really learn so much NEW today..................." S- C* T: |- F9 G5 y

3 V, {$ H- U  K5 a8 A) f7 DHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
! k! |4 R( X: S) |0 j$ j  r0 D1 L所有UPS的良好時間規定,在這邊都不管用。  ?) `" x) d" g1 g2 y4 x9 g: ]
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
0 n/ K* W$ }9 W- `/ d剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!+ s6 {. x1 ?! q; i& C  N
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' `% {0 U; m" _, G) D) e
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
- l2 a2 b" P( B0 H- J; N8 u, _後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# i; p: c- m& {# Z0 c3 D8 N$ o
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 q7 A$ Z" I3 C" t7 ]' q2 n" B
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ [9 k" k- N; Y/ c
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: f1 K/ ~! n1 p2 B5 t  @# b9 u+ P
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。+ }. [+ F$ Q: g, I
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( f5 B: o! K4 b1 o
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在那時候我瞭解到一件事情
. V5 s2 v' p3 ^1 a( I就是這邊的郵寄服務是一個nightmare
! n  Y$ b3 P: X這件事情,應該大家都有經驗吧!
+ F8 E: a3 p! s9 D對我來說,這是在Ft. Mcmurray最不好的經驗了!1 }" ^$ v; I# V0 I8 h! q0 v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 c2 Q* y; ?3 B) m
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- G5 r* w  f9 P- _; b所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ q- L' F' ^; L2 Q  q: F
take it easy8 v# r4 Z) x, u- D3 E) S
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
: D! w6 r( i4 b/ y) `Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ A2 ~- g6 d2 A# ^5 Y6 \
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# a  m; ]! R) {( g% E' K: A以速度慢 逐渐被淘汰 -效率低 ) U- Q/ F  K: ^
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商; i: k! {5 g) Y# M4 J% k/ b) W2 e1 m
服装批发-上海919服装批发基地
$ G$ X1 Z$ g. E2 C张力仪-专业生产张力仪
, l- ]1 S) {( \( z服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing9 u0 V; k( n$ [% ?5 x

% D5 d, ~2 l9 \% c不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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