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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' ?2 b+ P/ N5 G! ]7 {, A
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( [8 n5 X( F, F* Y( Y0 s& {
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................9 E9 l. T6 h% J9 C1 a) C3 q+ a" j2 R
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ISSUE TWO:FIDO.......  Z; _# b3 N, \

( x% K, R" J4 i; j$ R4 _" |It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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6 j% k* \" Z$ _Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 z  I9 U* H! Q- Y- [) @) R4 _! Q: S0 K/ E$ |ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.3 M9 h( u5 b* d" n/ v

: P( I) B( D; [. d4 iLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:4 r+ Z  p( i/ j6 L- `

( P# ^; e0 z! y( Z% ]at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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' X  `; H0 z; q; x& Y1 w3 Nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 I# e- i" A: D4 }; \

/ I. F) a/ S0 z; A* z6 `  y$ ~ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ s5 Q' q5 o- W) F

' P1 w) {" p( F& s' r8 \1 d& fI really learn so much NEW today...................0 Q; O5 k7 T5 d' r
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 a/ e' G: J7 h
所有UPS的良好時間規定,在這邊都不管用。
, }, x6 i! F1 D# h2 ]; D# h' z因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ a4 V* C- g; N; G9 E" [8 C7 g剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!0 d# l+ j! a) R, |
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!. [' p2 [0 G9 q2 M: n0 V: N! @
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 i9 ]3 \" U9 G" g後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ G% E- ~. s( }$ P有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, {' @% z# L! t9 w; h' Q, U& w0 }Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。' ~+ }  R- l! E
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) m' @% m6 n- A9 X, V(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
2 t, z3 @! _" k$ d再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
4 o' y) M, E+ `# Q& e就是這邊的郵寄服務是一個nightmare2 Y/ [6 ^7 [. x9 J- H
這件事情,應該大家都有經驗吧!5 ]1 R5 D% s3 Q$ J9 D. r
對我來說,這是在Ft. Mcmurray最不好的經驗了!) j1 O* ~4 C4 L3 b
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- e7 n6 j' @8 Y; b日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 w- W( I3 k# T+ @) j$ p* M5 T
所以我還是選擇天天笑的過日子好了! ( q( f  U+ t0 e: }7 b
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe9 `% H6 `' L& B) ^) v1 {9 W% g
take it easy" Q; f% ^: H; I) i* f& |9 O( V/ M, \! B
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.0 u. K7 c) N: s  i5 J
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 & M9 v* w) `$ p9 d' m' G. n
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6 P7 o7 Q& c: p想我们的敬爱想-我们的敬爱的敬礼!
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) Q8 p1 K8 R  W, i" S' z搬场公司-成立最早的优质的上海搬场服务商
, `( H6 w) h! F/ D服装批发-上海919服装批发基地
# E! L4 Y8 k' ?; H1 F" B张力仪-专业生产张力仪! H  a; c0 h7 g, V2 w
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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) X2 c" P8 Q1 R! t不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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