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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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8 E1 Y6 x4 e# a5 {9 Z: zIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................% l8 c! Q  ?4 F$ `
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................* a, g! }; u2 Z! J: s

. Y3 w7 i+ K' GISSUE TWO:FIDO.......8 g+ {; W2 W7 M( Z
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., I1 i  \& F3 e0 x9 v
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 |, ^0 C/ l& \% [3 N

1 H  E( @6 L1 L0 x- SBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' k: T, \5 t7 H
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ISSUE THREE:UPS
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8 q5 s, N( h# |+ j/ E7 y$ w4 NTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! n( I" k4 n2 \" _' K
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:7 r) n# n4 l9 l
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 W( `3 ^  p  h6 a, c6 @2 a0 p
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO; o; a; Z/ ^9 c; T1 f8 S# `; @: J

2 K  ~. G, h! R- j: @% H) e' y8 QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!7 ?7 ^* E6 \" T/ G) ?% C! M

$ l% d" r8 @* w& Y8 CI really learn so much NEW today...................2 }  |/ h- _0 j# R9 ]8 i( z" ]

7 |; |9 O# i# ^8 L2 C. G- m3 AHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
! _8 \/ \: \2 [" ~3 S0 ^1 M所有UPS的良好時間規定,在這邊都不管用。0 i0 F2 T8 J) X
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ W4 n* [2 p) k( T8 v剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" C+ L+ C- n9 D+ f, C. N6 j
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
) _' U, r. w/ Y5 g再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* d4 Z  F& z- ~後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ ?- y8 {9 x6 i' U$ j
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況* F0 I/ ~$ Z* i' P  t9 Q/ s0 K$ `
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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  e' V6 B" h' A* W9 F! E$ |最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ _0 C/ y: p& S( T(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! m- _# {5 B- C/ U, d
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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% n! f$ N0 q3 Y5 _在那時候我瞭解到一件事情8 K" r3 i  E& z  Q
就是這邊的郵寄服務是一個nightmare  r2 C. ~3 u1 g* w$ ?4 F
這件事情,應該大家都有經驗吧!
3 Z$ Z3 @& Y& H7 D對我來說,這是在Ft. Mcmurray最不好的經驗了!
2 Q9 y( C! a3 t不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 B* L; p7 Y! R/ ~0 v( q4 S
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- X0 C$ E+ O2 o. M3 d& e/ j# ^0 x
所以我還是選擇天天笑的過日子好了! . Z2 V# |8 T; ?, C0 p
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe# ]  f* \& y( N$ j! W- v; Z/ ]
take it easy- p9 |* s5 u, Y* M
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 M% G. p6 C: [! mLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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( \+ }/ N: p4 G# o! q; M! ]以速度慢 逐渐被淘汰 -效率低 9 s; f9 X0 j2 B) f6 P8 C
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想我们的敬爱想-我们的敬爱的敬礼!$ D  r& i; H: w, X9 O! w5 e
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搬场公司-成立最早的优质的上海搬场服务商2 i: o8 V' _  E& ?; i0 m$ n
服装批发-上海919服装批发基地; X9 ]# r, Z, |$ C* G
张力仪-专业生产张力仪
. ]4 {: e2 c. b$ F服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& {* b( `0 |4 ]; R! h* u& T$ K
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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