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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"+ Q$ o$ T+ g3 j7 f# B

; B/ i7 r* e- m1 DIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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0 u# G  h8 L. m3 g$ rOK,,,,,,,,,,,,,,,,,,,,WAIT..................... a. \  R; P  }) U

: B) c% L% Y7 W/ J4 CISSUE TWO:FIDO......., z% [" D/ T; C" b

" Y7 K9 e; v' M8 k8 Y- sIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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. ?% ~  M, \  {6 Q4 k( MTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 g6 q* N+ A9 @

4 z4 M6 O! H0 M* }, e, p: cLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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! G" S% }' E* o8 kTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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& Q, w1 O! J( p7 H& C8 s8 bISSUE FOUR:BMO6 J0 D7 t, T5 f+ O7 I$ y, @) O1 S
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!/ ^/ m2 e* t8 U* b
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I really learn so much NEW today...................
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5 h$ K  ?2 X3 }# \5 c1 f0 @' O& IHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 ?, i: ?2 P5 u3 \9 ?
所有UPS的良好時間規定,在這邊都不管用。
/ x+ ]4 o  ~6 r4 L; }% a' c. x. P% p因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)% F/ k& Y- K- c* x
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
: H) W5 P& V3 E& a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, H2 S/ n9 h" M  C$ V8 `再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator) J5 _1 U: d/ E3 j$ S4 Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# \- a7 O5 e; v6 v# ~* d9 Y4 S' {
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 }+ l% w9 m& \) g/ O3 I
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 b' m- m* u- z8 S' v9 A: I; Y  K
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! I$ j8 D4 o- ^( s
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 B6 |* ^8 }7 L4 b. ^
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 D2 a- _7 C! t  d& f4 E9 B) p

0 w$ ~& Z. M) z; X# T在那時候我瞭解到一件事情( c. O  ~# e8 \' B6 H$ _+ q$ J6 C
就是這邊的郵寄服務是一個nightmare
0 H  }9 w4 K8 g這件事情,應該大家都有經驗吧!- [- h1 M1 ~3 m9 ]5 N
對我來說,這是在Ft. Mcmurray最不好的經驗了!
0 x8 p! p% z* t) \9 s不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 k, Y: p+ B$ i  F( e9 `
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& D1 J9 X- T1 M所以我還是選擇天天笑的過日子好了! 9 W+ R* t) |: y8 [3 I+ V/ P
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ }; N: J. |3 h) n  Z' [5 B
take it easy) t; G: H7 F% i% r2 T& s
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 J, }# D. T# ~( c& z; [
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 7 }7 y0 _: T: P" D/ g, n- S$ W- R

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7 F( y6 z( k4 S; _. b: M- }& Y/ }, e想我们的敬爱想-我们的敬爱的敬礼!
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" @/ T0 f) E/ L4 `搬场公司-成立最早的优质的上海搬场服务商+ p% Y, P9 t. m/ Q$ z
服装批发-上海919服装批发基地# x/ k, J0 Q+ w% b
张力仪-专业生产张力仪
  ~- q" U0 l& v- m( v) E6 J服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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