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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! H( W& g4 w7 C( M& P+ L* q3 E

( c. b4 n: R. v. d5 DIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 W2 Z+ f( o1 W

( I, U! i! n6 q1 E! GOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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( m* B' L+ r' [+ m. A) _- m7 gIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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6 _7 R$ c( ?+ J& B+ RStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! |: ]5 y# L6 rBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS" D4 u  q2 W/ |5 Q9 f7 p8 q+ `

& A! S* m) J$ N# g) yTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% e) a4 `8 _/ r# C

" q' y9 D- L- SLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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% [1 z4 r* |( E. E/ qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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4 j: H+ A! h5 Jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 q) f: H+ w& F8 ]  g3 z, f

* f& C  c0 F  c8 d. z) f. q( `ISSUE FOUR:BMO4 O! H5 y6 u9 A

8 y: {0 G$ e7 G4 v& mBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# N5 D" ]: ?4 g$ ?) W$ I

: m- s6 i0 ~1 |" S1 JI really learn so much NEW today...................
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* D7 r0 q' Y, R/ v5 z0 ^HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# R5 m4 s) v( o* `0 _) b
所有UPS的良好時間規定,在這邊都不管用。5 N0 k: K( P3 r$ P- L3 B
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
8 B( E- s% B3 \剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 d  @! q' S+ ?- u9 o, ~9 s也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
  a1 D% W) |' z5 I; O! `* `& R再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 W. r# N, ], `0 K/ H& I
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
1 `4 f1 ]& e" U' s; l有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ M5 A+ q9 O4 f
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。$ @0 H! J* S, Y
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) _- b  \( ]0 y6 g) G# ?( ]: v(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。/ h8 L8 A$ [' z4 H0 u3 y; A
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?  s* z/ C$ o6 b0 V& n

2 s: B: x  g9 w1 e在那時候我瞭解到一件事情+ Y' v% U8 z  L3 L' m! p4 _
就是這邊的郵寄服務是一個nightmare0 _; ~* b! U& C: l
這件事情,應該大家都有經驗吧!
* K7 ?* J: U8 _$ l對我來說,這是在Ft. Mcmurray最不好的經驗了!" @# H% s$ G9 M/ g+ H
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 k' w  n  Z6 Z  U4 y: _9 A, i5 E" u
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
8 G$ m: s0 B/ e1 M9 @1 q& B  e所以我還是選擇天天笑的過日子好了! - }" p- F) Y) Y

: J3 p9 {& A+ y$ s- O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* `: c0 D/ V4 T% N! stake it easy
$ Z" [) R1 u: O; T7 K; S! llife is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) q% o5 G, Y9 h" s0 r6 w/ K( hLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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0 \) g  c) P: y& x+ z' t搬场公司-成立最早的优质的上海搬场服务商
# }3 H5 O$ x( A: H8 O9 a3 t服装批发-上海919服装批发基地
# h: U7 z! i" u+ w& b% r3 ^( n张力仪-专业生产张力仪
2 S+ L1 f: P) o& P3 y5 k" w服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, t' C, m: M% s

2 l, c- x+ b2 F不过上次在dell网购后,purolator的delivery还可以,没有耽误。
大型搬家
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