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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 ]0 t% {( V- s+ ?) l6 Y
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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6 c: J4 E8 h) O, P; h, }8 lISSUE TWO:FIDO.......
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; c( t$ k' T# cIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 r5 g! X" l" Z# S: M0 E1 [0 ]1 Y

# g. h/ T9 S# n7 l  T1 ^/ VStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.3 S6 z" i+ m% i, R4 h

/ _6 r- W4 I; i7 h, ZBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS  Y+ U. Y7 O. y0 D7 M

  X. ^. N: G  z+ d0 [1 q/ `TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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4 z7 N) o; T2 R. \- ^1 TLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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. f" X7 F2 D9 e4 Q0 _# W2 p: K% QTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 b% d9 [$ Z0 `7 L- N* j5 H* v/ e! aISSUE FOUR:BMO$ B$ J* j! d, @# g+ W' |( x# v
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 o& Q4 ]) b- b( t: K- \/ t4 A4 Y

5 k9 ~1 P! Q3 U/ L; Z& G7 XI really learn so much NEW today...................$ S" |/ S# b( K2 p4 s1 f

0 h; p; F$ R3 E4 n0 E5 fHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# n! j2 Q# O/ E/ u) N
所有UPS的良好時間規定,在這邊都不管用。
; q1 [/ _) ?$ Y$ r5 Y% V" Q" {因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)7 J0 M3 g( R/ F: d) h/ L
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 O5 w  X# B8 b( Q- @: S6 l9 }
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( R9 L% G% R. ?5 j( J( a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator6 B* M- `; u/ r: b: T3 k3 m/ e, o
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% }% P* n* ~; R3 k) |& W
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 `) H6 ?2 V, g2 U& `5 ]9 k3 w; ^Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!7 \) k% a3 ?( I
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。+ v2 W! L5 D, R7 a- }6 k  O3 v$ y) u6 g
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; H( i, V; e# c8 c
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在那時候我瞭解到一件事情
# L' y- ^0 s8 h就是這邊的郵寄服務是一個nightmare: w# i7 _  B$ D7 b% K
這件事情,應該大家都有經驗吧!3 q. t, ?/ L( k7 k1 K6 [% B
對我來說,這是在Ft. Mcmurray最不好的經驗了!
, D/ j8 x5 k; o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
+ x  [9 ~4 s4 h# u8 \/ E日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 G3 C6 [7 T0 o9 \6 ]9 Z; b0 G所以我還是選擇天天笑的過日子好了! ( B% [, S" }5 x& g% H

4 L6 s0 r/ d7 f( d& H但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* f. W9 @, m0 s  |8 ~+ T% K
take it easy0 @# ^; V; F; [$ S- l& r( d
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ U2 `/ I8 L; V. @, |Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 4 s, |7 s# P8 @: a

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' X* j0 _. t1 z* |$ w  e9 d+ _想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商8 r( Z+ K; S) Y
服装批发-上海919服装批发基地
2 [: w; j9 z3 E+ F% C张力仪-专业生产张力仪
- E2 ]1 F0 |0 h/ F' ]服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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