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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" P8 I' W9 U* p" d) K
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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; x# [% \" P" b) mStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: j! o/ O* Y2 _. U2 C  K+ [BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS+ n. [7 O, p5 j& y& f/ }

9 j  Q, h! N3 u3 V. xTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.* e; ~. V6 ?9 E6 w/ N5 B* |

" K. }$ L# P# P( rLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, v& m0 g; d& D

% @! Y  n  z! \, h3 g& q7 C4 FTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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& I5 Y+ G- |/ i$ P7 Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.3 F& c7 ~/ h3 j, z5 v

5 Z' r; L6 I  OISSUE FOUR:BMO* Q: w# b7 Z  T6 @6 u( \& Z

) {1 }& a- _( GBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# y0 m3 @# i5 O4 |* b

7 M* O6 a/ s5 X" HI really learn so much NEW today...................1 Y, E4 J# g. X8 [& M, r

$ M* T7 {3 X, h( wHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' ^5 h, o9 G1 Q) \3 e所有UPS的良好時間規定,在這邊都不管用。
4 U" H4 B3 {6 Z( @- ~1 T% l$ {. ?" ]因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
$ q2 @+ m3 |& [  X剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, z% G2 ^  B3 H9 \0 T5 Z9 R也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
+ `2 r1 {2 l1 V+ s1 P, q% z0 M再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator$ r/ C; _6 a* g6 v8 k) {4 b
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# M0 f4 H( F6 \8 S( W. Z
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ r' q  [$ |5 Q" x) y
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 E) D/ v/ P0 `6 @3 [% z

$ Z" ]8 ~0 V) X5 j最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
+ O. p7 ]% b* u8 K' O3 G0 P4 l(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。5 W4 i* p( x" A" N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! k) o+ S* U6 C. _: V3 U

2 R6 t( b9 [  X4 l在那時候我瞭解到一件事情! T- C+ D0 H; U( \
就是這邊的郵寄服務是一個nightmare
, K0 o9 s* |, Y1 L$ g6 B' k, w1 Q這件事情,應該大家都有經驗吧!( G6 \* p$ M# D$ w
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ x& X4 P4 y9 K% y% u- B5 \( j5 O
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
+ h8 f. O6 J1 q3 b/ d' F: y( J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。3 _, D) [2 Z; q7 E+ \5 N
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: |; P5 v9 ]* F) D6 n# M% qtake it easy1 n8 D! R2 H$ N( c% Q$ r
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! S9 P" x' i  t% M9 B2 q/ R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 J3 K2 }/ o# |! J* X& f- ~
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8 M8 ^1 V/ K. N3 H, h! Z$ f* k) h0 S以速度慢 逐渐被淘汰 -效率低
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9 ?# Z  c* ]" \想我们的敬爱想-我们的敬爱的敬礼!, u( S/ v, z# {6 [- _* y
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搬场公司-成立最早的优质的上海搬场服务商' J  ]6 a+ @0 v% P' ]
服装批发-上海919服装批发基地; {8 X* v: R1 ]% f
张力仪-专业生产张力仪! c6 W* x0 O3 n) A. k7 T3 H
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing) N: M. R2 C( \
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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