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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................." D4 Y+ c1 j, W# y$ @* G

7 y* t/ g! r' f+ M% L  AISSUE TWO:FIDO.......3 G+ y3 @9 o+ s( b& i6 o2 q

0 Q/ _4 M! k. E. w- g. `It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& G  c( I3 A8 l& {
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.% B- {) \# p3 w1 h

' t- k9 }- N7 f% D: H: S  d# ]8 FISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! }1 u/ R0 ?% {8 ]* W

- \; @2 m* a1 p1 v4 LLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: b& c) ]5 u+ ?" _, l

/ w3 e# m& \+ w* G& j* ITODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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7 u8 v9 K/ J9 t2 e. ]9 J2 h4 Iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% C9 W% H* Z$ r) v9 C& H& B

' p+ I: d; _; k6 @* }# h. y* oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) O  j9 E6 a8 u3 Z& Q+ f, m

- f' H) i) `1 Q0 z: ?0 H! ~& aISSUE FOUR:BMO
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# c& j- U* g1 v' G$ F& @) {1 RBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) K* ^' a& v7 j8 Q  W

# p! D) R$ g  V2 v) a0 _( qI really learn so much NEW today...................
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, ]1 k. P, C/ [$ ^% sHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  E1 u) K: ?; c所有UPS的良好時間規定,在這邊都不管用。
. z6 z' w5 i' [* t' k8 Y: h- G因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ m2 M8 R% e* p  ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# B& ^8 }! [: t! W0 O4 I( p2 D: D
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' o) D4 z9 Y3 Y7 ^) w再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& \9 e1 F& E6 _& ?4 E6 u
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 F7 J/ B7 n$ K; ~. r3 F/ S2 y( D; M
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 K0 T! e. f# y+ u( ODriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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; E- Q. v$ e. \  z- Z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!4 g) M, S8 u) T* a) O" p7 d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。3 x! A/ r# t$ p6 F! o" b( O
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, P9 m# n- ?: b/ _& k) v6 x! L
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在那時候我瞭解到一件事情
0 {$ \$ n: t2 J# {5 N就是這邊的郵寄服務是一個nightmare
( F0 F6 r  ?3 P( t4 [6 x這件事情,應該大家都有經驗吧!
% T  v' a7 n/ w- F/ y/ {對我來說,這是在Ft. Mcmurray最不好的經驗了!4 w6 m% k9 p4 X# r; P( u
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  C" ?' @) ]% @( \+ |6 S: H. v
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
" H2 I9 |+ B0 w; F) l4 S所以我還是選擇天天笑的過日子好了! 3 E" b+ C9 d) S) P. F$ S) v
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe) i+ C6 o. |- X% B1 l. Y4 k9 r
take it easy
- P! E6 F! Y  C. B2 j) llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.  S% t- T0 K- c* s# p
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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0 l7 U4 z' \5 K! J5 _/ I以速度慢 逐渐被淘汰 -效率低 ; C" R2 C& c2 y  V  A: X

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
4 B& j) {- Z) a: P7 o+ G服装批发-上海919服装批发基地8 b1 m* h1 f, Z9 x
张力仪-专业生产张力仪
5 t6 {7 R1 S# ~* o服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 X1 u2 A  F2 J  c
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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