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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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- c4 W) n) ?. gOK,,,,,,,,,,,,,,,,,,,,WAIT....................' S9 o. o5 e: S& [& _$ C5 Z1 U

' w) D/ a1 Q) l) {7 rISSUE TWO:FIDO.......4 ]3 y. [3 a( O) t. W
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' W- P8 q! H1 k

0 ^* c, d6 N- O6 a  K% lStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- L, R  o0 S& S# e# q. J, w/ @

7 {2 A$ T' H6 w* U+ \* a7 B5 m5 mBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 W: F' d) ^9 S6 ^$ Y0 ^; E

) a7 a5 C" J+ n8 |TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:( U- r* ~2 ^. M4 L: b. H, g
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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8 m2 u4 W- V/ r" U/ U& e+ iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO. X: `5 C, d. o8 Y) z0 A/ E9 R
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( O; I" k+ S( d" G) x

- e3 o6 Y2 H- v6 J) l+ II really learn so much NEW today...................0 `5 L0 c8 r' ?% o- W

. y8 H( z8 C" Z7 ^: C* p( H. }HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' `1 H7 y3 F8 {3 E. O所有UPS的良好時間規定,在這邊都不管用。
/ {) |8 N8 }& K/ j/ j0 M- m) c因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!); V. g* R2 L( O3 `
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( ?, m: P* {+ \
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!9 ^, q' w  j% ^6 a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* `3 z% T/ B' U: n後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  M6 b  H; T! [7 ^! Y3 W+ \
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& I6 q( v  F# ]: H: Q9 t
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
4 r/ a% f5 e1 ~, t' M(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 X2 v( e% k. ^9 h再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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5 S* c- B/ v4 e0 M! C在那時候我瞭解到一件事情
: u8 T, v3 \0 D2 d就是這邊的郵寄服務是一個nightmare
: O$ t3 f0 a  h( i+ p這件事情,應該大家都有經驗吧!
& P1 H6 u6 _( t. \' x對我來說,這是在Ft. Mcmurray最不好的經驗了!+ Y6 g  n1 k& F+ ?6 v/ r$ P8 v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 I( M# R4 [3 H# A9 d/ M5 s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。. ~5 r+ T* n. v' g3 Q7 _4 b& L8 d
所以我還是選擇天天笑的過日子好了! + n& F0 D# _, t1 \& c; q4 w# v
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe. S- c7 w" {+ \* r8 q: {
take it easy1 s* @& t+ D% m* Q( Q& u- h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# W$ V7 ~2 n" {) d. ?7 [Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 7 f; T! Z" }+ T4 _5 l7 {! X4 H; t- a

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! b7 B1 x! J" I9 K4 w  a想我们的敬爱想-我们的敬爱的敬礼!; ^6 D) r7 O( K7 |

0 \7 w: ^; G6 a; C搬场公司-成立最早的优质的上海搬场服务商( Q% Z9 o0 i- a  m7 ], w
服装批发-上海919服装批发基地
" U8 b" i' s# x) e张力仪-专业生产张力仪% A: ^1 O; F5 ]! ?& l
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( \. E4 \8 M* |4 a' ~( w$ x! T
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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