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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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4 j& X' o" s6 _( t3 w6 XIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ @# R! W5 A2 H* w9 d7 M" j' ^OK,,,,,,,,,,,,,,,,,,,,WAIT....................: B1 ^- f$ S4 A, o; r; q" ~

7 p6 x( }9 C+ n- e. i+ y2 MISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., O! I; c2 R( H9 y* u- @! A
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( Y- Y/ E" m( y) f1 U* x0 b. R
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ISSUE THREE:UPS6 s8 Z$ N/ X& K8 n( k+ Q( K$ D
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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* I! y9 a- |& b) _1 v+ A& nTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* |  }7 ?: S7 ~7 i
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!) s# m! I' X! Y/ |$ r; r4 K2 @6 C
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO: J! Q3 T4 N$ B- y, C5 \5 `! K
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 B6 A' c7 M4 R6 J
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I really learn so much NEW today...................3 g. V2 p1 }, S5 q8 C& z
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 ~3 E2 ?' k! }; I7 v/ z( l
所有UPS的良好時間規定,在這邊都不管用。0 E; I" }! C/ s( O9 D2 ^
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) s! c$ t. i; ]* c. t剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 B$ |8 K6 x0 a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ W1 J3 d' F+ q. J" H再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
0 `6 w; j) a% q* u# Y7 d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' g% j7 ?" U5 a7 @/ X9 j% }有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況' K7 i$ D! H6 p1 P) ^/ N
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 @; r2 }; V7 ~% r3 f, w" o

; Q$ R2 [3 \6 I0 ?* k1 m最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% Z7 B! z' Y7 }0 v" B+ F9 i1 X, z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 }# n: @& w+ Y. B9 R5 z) G- b6 D再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) K* f3 H6 [4 x" k4 S

/ J! c( ~4 M2 h在那時候我瞭解到一件事情& s+ ^# @; V) w' O
就是這邊的郵寄服務是一個nightmare, k9 e6 x; M, Q+ Y! W; e3 B
這件事情,應該大家都有經驗吧!8 K' b3 n+ P8 a5 Y! y
對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 M: M( u: P' g" w不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" V6 W/ V. j' ^7 N1 q+ `日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。! L4 T( K# h6 X/ o% W" @; i, `' ^) N
所以我還是選擇天天笑的過日子好了! $ S' l) ^  D# {+ w2 N7 B+ i

5 w; H: g# j) j3 p% U9 Z6 @  ?但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* L1 f. B- K/ w) a9 \$ x
take it easy
; _  v/ i* p/ X3 x! \' }life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ A1 y8 E, U4 v$ L( CLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ Q" ?8 U& J) ~8 }3 a

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以速度慢 逐渐被淘汰 -效率低 * |6 {% U5 M7 L5 W

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* i& H! O' }$ V想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
7 P' `% Y8 A# t' h5 `服装批发-上海919服装批发基地
. w, u+ c/ R# ?$ o+ g! Q, K张力仪-专业生产张力仪
* G  L$ d2 g6 L5 M" t8 a2 F服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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