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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' A% J* [8 ]2 d/ {

% t/ h' p( E5 r5 g5 f4 h3 f5 ~In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................) f. _# Q6 q5 E4 U. p
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................0 o9 X/ f6 z" Y8 ]" N8 o

. Z) p; p+ o, L& w* J4 rISSUE TWO:FIDO......." [) y  I" w6 [+ K
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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' L, ~7 Q4 c# vStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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+ s) Y3 ^" L# h3 f3 @0 i, J  K3 K5 `BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) h: I1 T: `. r" o6 J) Z

4 R. j% E8 M2 ~, I: [  [ISSUE THREE:UPS/ k8 M; q3 q; K2 I* Q) C  J) J
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 \. f- V5 Q3 x- l1 z" ?

. j& Z2 u( P0 K! I( G( b3 n1 ?  VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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( H$ a/ O% }6 r* Lat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!  j  k9 |7 F% x
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; V& q; T# }$ Y3 v; @9 L: j
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ISSUE FOUR:BMO
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, ]' q! s2 x- ^) F7 _BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, x+ h; ]; b% U! a

) @& G% ^* ?6 M2 H; zI really learn so much NEW today...................% X. j3 E3 C/ y6 v0 {

. u+ w1 y( T/ q# p% f3 WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
/ H2 r% ^; X& a* `所有UPS的良好時間規定,在這邊都不管用。; |' i# t- |, x' L
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 p5 ?" i9 g' l7 M+ |# e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 C7 k# W- T" L5 p也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!2 e: z  X' v- ?- l& K
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! X4 @! f* N% |3 Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator' _( T2 T/ N1 L% m5 m
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
2 o6 p7 _1 W4 s; s  q. D! J! D5 LDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。2 G0 y. ^" V" v/ s) J2 w
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 o& ?& q" t" X2 q3 s7 @) ^(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 C, Y6 P$ I2 z# }' a5 X( h$ ?再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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2 b7 x& h+ w) `4 G! |8 m3 }在那時候我瞭解到一件事情
$ C* m; S, U& n8 B+ E就是這邊的郵寄服務是一個nightmare3 c9 {8 d- F/ Y" {- G
這件事情,應該大家都有經驗吧!3 X) l) _6 v" Q
對我來說,這是在Ft. Mcmurray最不好的經驗了!& t3 W: n% X1 b+ R1 c$ a! Y
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. p9 G, V) p; O6 E: u日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 ^- |0 ?/ B8 t所以我還是選擇天天笑的過日子好了! 0 w; V! K1 o+ A( y: u' g3 f0 |

2 c: X: D; n! V但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* U4 R" a- D( I+ V' b, L  s
take it easy
" v' B' y6 k- O2 b# xlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 m5 g$ d9 U: }8 B  ^7 YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 f2 z! R7 E$ }1 A; B

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以速度慢 逐渐被淘汰 -效率低 ; I/ }5 ^7 g* B0 [9 J  R4 Z( N

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% w: k4 a$ i6 ^. u8 J" E. C想我们的敬爱想-我们的敬爱的敬礼!4 \  }" c& J8 }- }* A

( n% u8 x9 Q: ^" A: T搬场公司-成立最早的优质的上海搬场服务商
: t9 T1 ~% ]0 ]  Q. l服装批发-上海919服装批发基地
( }. n. N9 u3 t( D5 R* s5 u张力仪-专业生产张力仪
) i8 G; _2 J' H8 H服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 v% \2 p( u( s! r! z+ H

  e& h+ l% H5 j0 X# O( O& r不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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