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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ y  Q& T5 x4 I& ^) _

. R, G1 u, b9 P( C' |In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! o3 _% @+ h/ {
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................." V* ]0 C; y1 a- r% m' Y& H

: e4 H% K: ]/ g9 @( EISSUE TWO:FIDO........ E% f$ Y; u9 ]% j6 P$ P

) F4 k" m: T  n+ B. Q  nIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.& x3 j7 n$ z1 L
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.! \  Q- A# C! l  M. s, t, o

9 O" ]- O  s& h! hISSUE THREE:UPS
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: h9 D, g. V0 A+ P6 @4 u( `. RTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.: r- }6 v; W* p! K
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 g  r: a1 q- m; y; i
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" P( o+ k- r% K- ^! W
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 }8 c: I( l5 o: B, ^1 b- X  Q
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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- u% R! a, o  ?& QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" P& W0 m  |$ e# h
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I really learn so much NEW today...................  W3 M6 D* c0 k# Q2 }

) p+ i& \5 S; d& J3 k4 uHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. R: q  D8 m2 e
所有UPS的良好時間規定,在這邊都不管用。" }6 m+ t, _  [  K5 S5 ]
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 w( m' r% P: S  t* D  d
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
. n; Z- c. r6 m; k* H也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!/ }+ W7 m( |* i% ]7 e3 O4 H# l
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, b( F6 Q/ c6 j! u/ \4 o後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 m* a. M5 M. a6 [8 A
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 Q5 V4 O: O  K+ k. V
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 z0 i5 c$ A) h8 g5 G
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!8 }! w! n: z/ l, r& F
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, m+ Y3 G3 _8 G' }6 a- J( q4 |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
# q, o- t7 q! M  l* U& N就是這邊的郵寄服務是一個nightmare
  k0 g! _( j; ?: r) c2 S2 j這件事情,應該大家都有經驗吧!
8 ]" K. {3 I6 p對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ G) w. W( k9 {不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 s2 k8 C$ C7 n3 b/ J
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
, }; @4 R; ]6 W( [$ ~6 e/ L2 q/ q所以我還是選擇天天笑的過日子好了! 8 N' @, u8 F! ]4 o3 l6 |5 [

8 O* g0 G- c" b) y但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe# M. p  n& |5 I: U+ n. ?# k
take it easy
3 O3 z2 i3 O9 l9 nlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.- F) E- F2 T' K- y
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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* M# A$ s$ g' X. D想我们的敬爱想-我们的敬爱的敬礼!7 \7 K, G2 u9 D$ N, S( x% p& K

- M& y4 F  b0 G# K6 j搬场公司-成立最早的优质的上海搬场服务商5 B. Z7 k7 I; |
服装批发-上海919服装批发基地/ q, f$ S4 D% P3 V% l2 Z) u1 n( s% G
张力仪-专业生产张力仪
0 V6 R* ^" t0 y( |% v1 ]  O服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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! P7 T0 c  J: k3 `; L* C4 r不过上次在dell网购后,purolator的delivery还可以,没有耽误。
大型搬家
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