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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"' N0 U; D! t2 g! ]/ D" T* s/ R

8 p2 z0 t( C( P5 k( \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................( B1 E" k# F& D7 E6 {; j& c" y
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................$ A' l- e6 h- B
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ISSUE TWO:FIDO.......
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" Z5 O- H1 W" m; ~' x  u, \It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., x$ o5 Z6 a: H$ [! `. X
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 X2 }" c5 f  Z- {6 i/ \* @7 |) X
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ISSUE THREE:UPS5 L3 P5 b, s: J, F5 x) {

& U  r/ [0 r7 k8 |6 p6 BTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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4 v4 r; @0 D. F; N3 v6 W) w' X$ ^Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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  n1 f1 Q1 N. F! o- B0 hTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, @: h3 \8 t1 ]: y0 P7 o

+ z8 o7 ?" m  V$ mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 \' j+ w. }( C2 S2 J9 C4 u6 ~8 m0 F
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO. P& ?0 G+ t  u; m. T" V

% Q2 _0 a% ?/ E: u1 B3 pBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) G1 o4 \& n% I% O% J/ n) p( F9 g

8 @: [) @2 A# D) U- F: v& bI really learn so much NEW today...................+ l; l6 O) P; F# I% ^

2 Q( ~4 J" E+ ?3 d: Z( |$ ]HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- n- C- d$ C% x2 ]2 L: D( q
所有UPS的良好時間規定,在這邊都不管用。) l" g5 K0 k0 k( v, Z
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ N2 x1 t# ]5 h$ b5 R2 Y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
( b1 w% u  B+ C% E+ g3 ]! ~也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( `: G4 H) S# c* N8 g; X
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator; j( f7 U3 m8 s' F6 y/ H7 C" R
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 b6 Q8 q2 K, L: ~% ?; s& B0 o: _
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( @' @1 h* D5 @) }- E
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; e- x* X2 V7 f( ?$ q7 R(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。4 y# ~1 o0 g& e! L" x; j# i: C) O
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! u) [5 P: U; t% E* K

7 k; Q6 Z- }. _, Q7 K% ?) k在那時候我瞭解到一件事情( D6 r( U, b/ y; q; N. E5 C5 n& F
就是這邊的郵寄服務是一個nightmare
/ \8 d4 k8 N( w# s% ]( l這件事情,應該大家都有經驗吧!
% N5 F; a% G1 d) h9 j' ]5 a對我來說,這是在Ft. Mcmurray最不好的經驗了!
( ]8 |9 S7 H6 v8 R- n不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 Q) T- W. A7 b, d) W$ W, r. k6 ]
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。. D7 b, \7 D5 p! S
所以我還是選擇天天笑的過日子好了!   t% V- t6 ?( p" p

' i& e. R5 H1 N9 L但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
4 g4 b/ M2 C+ |/ u8 f8 s8 Q1 Atake it easy
1 [( d  t- J, Y  G' Z/ Wlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
" l& _0 a, Y8 A0 |Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!) \2 d% @. r" D, G

- d% N3 g) X1 i  q3 p搬场公司-成立最早的优质的上海搬场服务商% R9 R$ ]- T5 l% k' m( H3 d
服装批发-上海919服装批发基地
7 R/ }$ [! t+ h& N6 B8 q张力仪-专业生产张力仪
4 Y' C7 F& O! I% A4 h7 U: w服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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+ v4 L0 O9 l- J不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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