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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 C1 P+ d' P: y- l' J
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................9 F9 p7 q" v- ?3 }2 w; i/ M

( d( ~5 P$ M; O1 ?# KISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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9 ]5 P+ k+ H) k. C: \8 ?( uStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' I( h# h8 W6 W; W  N8 Y0 A

) n: i, Q4 G8 N/ i& E) R" A8 q$ jBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' T" d4 J! ~; r) ?
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ISSUE THREE:UPS
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9 \* W/ V  ~8 t1 ~8 N: c6 `0 X  m1 vTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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+ s0 Z1 q* y6 ]4 ?* @Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......+ w# R3 O8 P  R8 u9 p9 X8 R
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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  L6 T' }- ~9 a+ m& E/ eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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$ N# q; y7 Y5 H% s* n6 ^9 CBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 Y5 h' G6 l4 ^% F- q7 B# C  D* S
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I really learn so much NEW today...................
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' k* J; h. H7 H$ s2 D& Y0 NHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. k, X: {! B) e7 |; m* K
所有UPS的良好時間規定,在這邊都不管用。
, Z+ V/ W$ }1 C因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' U$ n" W; `/ e4 ?1 d9 n( V1 b剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 Z% w3 w" G' t3 L' x
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% |4 y2 E: t5 q* X! F: _+ A* @再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! X" ]7 E0 }% B& d* [
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( x; e  |' Z$ B  `" `5 j1 B
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 U9 i* E1 s# g" ^5 _! O, h
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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' [; J" ?. `( o% D4 f1 ]. a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: g# o6 i% L2 T; q, p(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
- Z* U! y' ?8 r# I1 c5 Y* G- W再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- P2 f* i; x4 o$ _6 J: Y. |
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在那時候我瞭解到一件事情, B- P& z/ s3 B- o  w3 H% H
就是這邊的郵寄服務是一個nightmare/ E  j7 r$ G6 r! ?- R% F
這件事情,應該大家都有經驗吧!
) w5 d: o9 |( _  L% v( |! v0 j& V對我來說,這是在Ft. Mcmurray最不好的經驗了!
" R, t4 k; i: s$ z1 ~3 y$ n" {不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! S6 C# M) f) P! N& [9 @日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, f* Z6 x* l- \  F6 B2 u  Y7 J
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe/ e+ N& L  y6 K" t# @
take it easy$ N# r/ t3 B. w) {
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' ?) v( S8 i$ P6 z; G0 B
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, [$ ]) v5 o5 H0 v$ S2 [) T5 U
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0 G' U9 ?, {% h# Q) m3 ~以速度慢 逐渐被淘汰 -效率低 $ i" e$ ]7 p  `) x% [; C& S
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想我们的敬爱想-我们的敬爱的敬礼!$ Q& S# M( D3 u. K3 ^! @

  {7 J  I9 V; h# r) z" [搬场公司-成立最早的优质的上海搬场服务商6 S: t2 Z! W. U, q( Q3 H
服装批发-上海919服装批发基地5 Y# k5 e; G& u- Z. Z+ i) w
张力仪-专业生产张力仪# J, i# u! x; d7 ^
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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* T# I* i6 I8 I9 W不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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