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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": p3 z; G& T3 I3 p

: L2 \: S0 G2 UIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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# a- z( s; A9 ROK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& E* M0 q, s6 D$ T

6 G: o- x6 n& d; a+ qStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS% k# D# |% O+ V/ y: }/ R8 }
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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3 C& Y6 R3 {) m1 G* u4 JTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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, h9 k, e: q0 E0 F  |3 a% l& vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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/ Z9 ]: a* t. A) Z, tat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.8 {5 ]9 R" J  P3 b
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ISSUE FOUR:BMO
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) q, I6 A" S, J5 O* BBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 k$ Q7 D$ Y# t! Y& q4 Y( b

( V3 d$ C4 a" J. X7 @( w2 Y7 gI really learn so much NEW today...................
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. J& [% ~4 d7 S7 F$ D6 h& zHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
7 A* _9 W1 U% s4 l所有UPS的良好時間規定,在這邊都不管用。% ^: n2 l# M& F) [6 c
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! L& I4 g' X) z$ z  v% }+ f# Z- Y# ~剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# m- Y5 {) k: n7 B/ {6 ?  t也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 f1 e. L- d4 k  h
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
  z% w9 l5 f9 v6 e後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 ?8 S" z" y& R6 e
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ V4 F4 f/ z4 C$ w* {) ~Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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0 D( l! |/ Y& ^4 z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
6 n8 e6 ~4 o; Y% j( V# G(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
* Q% D& D- B# F/ y- n5 J' B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?1 |9 t9 Y* Q1 I  E

% L' z3 Z: o; D8 g: n在那時候我瞭解到一件事情
7 x6 E- a' J% A# e就是這邊的郵寄服務是一個nightmare8 f. u! x6 j1 b& L& T# ]0 O6 F! x9 s
這件事情,應該大家都有經驗吧!( j" A$ _% |8 i/ ?8 i
對我來說,這是在Ft. Mcmurray最不好的經驗了!
, C/ R8 t" ~* ^! V不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 v; R) g# ~. x. G3 r  o% A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
3 \- P" ~% F- y: r所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe2 j' t' l% Z# l. ~) ?
take it easy
: g1 |6 a3 ?3 }0 u/ t9 S% x$ `life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
% T! o! {# ]4 l7 yLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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# c& A& ^7 g' C( |" d* Z, ^# [! [& ~以速度慢 逐渐被淘汰 -效率低
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( }8 U. U( e9 v想我们的敬爱想-我们的敬爱的敬礼!! ?5 O5 J, V/ P$ M
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搬场公司-成立最早的优质的上海搬场服务商% J2 X7 X, @7 Q# }) c5 @. V" W
服装批发-上海919服装批发基地
2 z6 _( Q8 @2 m8 t# _3 v8 w张力仪-专业生产张力仪
$ S% F" @% }2 d8 g服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing2 j4 }( X1 u1 M( P' E' D+ @  }
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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