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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................; x# v8 _* K) Q/ r. M- N, {& s

, ]3 f7 {$ |; k+ u2 _OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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' T/ c8 n$ B8 ]4 f* K' bISSUE TWO:FIDO.......+ u/ X, k( E2 m; ~

! X- @2 k  h7 F. R1 z* ?% k4 dIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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1 _0 I) u: W$ d1 |Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.; W  J2 t7 G) Q, ]
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.- k6 F% Z" C7 M% T
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ISSUE THREE:UPS' k$ q1 h% z* Z9 Q9 F$ y

& c& D- I: d& q' \; [' K8 mTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 H! p9 F  S7 e' O

2 C' K+ p$ Q8 a+ h. QLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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- @1 r# g/ F7 e9 j) s, NTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 q& H4 T8 K9 U5 ]  B  J

& |7 S5 C9 m6 G  K8 s9 V' V) B  m5 h0 bat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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5 x5 j# ~. _- m) y+ y9 ?# ~at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.4 _1 U8 p/ p% L

. s5 p& t% t  e2 VISSUE FOUR:BMO* c+ _: v  b3 q" l

4 {  v3 |% n! m8 R% S& p5 C. k- bBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& n9 g# P3 k6 A0 |% W所有UPS的良好時間規定,在這邊都不管用。5 v+ u" A' L4 @8 S; \6 R
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' e) r# t1 ~0 W% x剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 ^. I( v4 Q! v9 u' Z0 b# M* j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! y4 L3 c' |( ~9 u, S! E  d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 ?9 @# n: \# @4 h1 c
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
* I0 W  U0 B; i有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! N6 N# O4 T0 c* ^
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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6 D- Q& [5 f5 W4 A0 u9 X) N最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 c- B6 J; w0 \4 J5 ?* \(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
: T; b% \1 |3 Y1 a$ p0 O& p再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
3 u3 G) E5 ?5 v# P) L5 ~7 c% K6 A就是這邊的郵寄服務是一個nightmare( `( I9 B7 I1 k; T, Z$ M. D8 y
這件事情,應該大家都有經驗吧!
, x: A, i  ]# w8 ]) X8 v對我來說,這是在Ft. Mcmurray最不好的經驗了!
2 a! G. H# F* t) ?3 s% J3 T不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 }8 Z" @3 P. k$ ?$ E) A
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
, v% N4 S4 C/ X/ H. P4 t所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 m: O2 I; c1 l. w; B% S* utake it easy
, T& Q6 q& D! q8 X" I! Tlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.0 R5 ~4 }& T; M) m# @4 U7 S
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" T- G( W% l1 B# T

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以速度慢 逐渐被淘汰 -效率低
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+ p& e: q4 _4 S, m$ `* K" t想我们的敬爱想-我们的敬爱的敬礼!& |, t- A' i' ~) i! y; g; y
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搬场公司-成立最早的优质的上海搬场服务商
3 `# {! J  e& n) D, _* R4 E服装批发-上海919服装批发基地
3 W8 b  I4 ?' }- a& D8 N# h! q张力仪-专业生产张力仪4 x+ t# P) U0 s& F% ]. E
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 z. r/ \, b7 U/ }5 i& |! c5 ~
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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