爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2886|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
$ B6 i+ s+ X" Y: T8 \1 S  j4 b: \' e) |2 Z+ S3 L
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
% \# W6 I# h; h  K, l: D7 Q1 \/ k: W' W
OK,,,,,,,,,,,,,,,,,,,,WAIT..................../ Z4 D# `2 \( t8 ^/ p# l

' x8 q" o4 u& n" n8 c% l6 iISSUE TWO:FIDO.......% e* W/ [+ G+ j1 h

* @7 W( Q4 x. }  oIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 @2 W; `! Q4 C8 d4 d
, H6 ~. h, x8 F2 g5 s1 N2 t
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ Y, o, c( L( U4 A$ K) R
6 L+ v% @6 D: }& R% H2 V4 m% b" p
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
, r" v, G* g, v, q- a; i0 F+ h, j
% M0 B. n9 N0 O# X5 q8 tISSUE THREE:UPS
' W, d4 H  T; j0 |2 P- p! s9 m, g7 b: l7 ~. ~
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 D  Z1 Q6 O. d4 m$ N* ~: V2 l2 s

& K3 m$ p, r2 _" @# A1 T( f+ i9 e0 o; nLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
. `$ Y+ A. T, K- Z  W
, Q5 O1 Q0 M# E5 k# n) {$ M5 @6 vTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- V2 r3 o9 a& y' N# ]' L7 i1 Y

1 R) b9 P: s" U" I" hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
' a* l' d! j) o0 l' W8 v
4 @* n& V- u5 uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
4 X6 ], S% k6 X! X  ~- t2 [! Y: l" H
4 I/ [) W' h$ dISSUE FOUR:BMO
7 f* O) \' K7 f7 p7 S
0 X9 I9 K" s+ L4 T/ I: ~" uBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
9 T  K  [' ]* E7 S8 U" R$ x5 F  o8 t5 f3 {  t
I really learn so much NEW today...................2 Z7 A! e  z; O

5 A+ q2 d/ K/ g, \HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
5 _& p! [1 Y# ?7 m+ d' y所有UPS的良好時間規定,在這邊都不管用。
0 t6 t, M3 ~3 L因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! i7 H: x0 z! c, M6 U; c% {0 U( l9 Y剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* z& Q1 `6 S4 n
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" J3 ~0 a" J4 I  V再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator- t/ r6 T  z4 G1 b3 l$ e
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 l3 N9 Z3 b( F: V& N
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# m+ r- |! [8 Q
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。' a, `% Y  d6 C$ {0 ~7 M: V2 C
( ~2 n# I$ U1 Q7 o
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" M/ [5 e% q8 S- z) w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! U1 _, h) U" W/ I( C
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
# q3 w6 V$ {' I3 B3 `6 Q: ]- m5 v/ R4 b' w; H9 |7 i: O
在那時候我瞭解到一件事情
& `) G& S+ k3 k& F% C4 f/ V( v+ Q就是這邊的郵寄服務是一個nightmare
& W' o- \2 H) y5 V! k. {這件事情,應該大家都有經驗吧!
2 k: M# i. H) t& p+ b對我來說,這是在Ft. Mcmurray最不好的經驗了!
. C' ?4 |9 a/ U* D. ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
6 S% {) x4 l, ~* k; A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 D& M$ p5 _9 D1 Q5 O" R' S所以我還是選擇天天笑的過日子好了! " y, l  M+ v' ?. M. `6 a& J" F' ]

+ Q" I, v& A5 @8 L! s5 F但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
4 U+ Q2 O, O4 X0 W: J/ f/ d9 jtake it easy
. d1 |3 b5 g. a6 `0 xlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
  q3 w$ t. M- L6 S0 ALast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ p* v* ]6 A9 p) K& R

/ `& l; t1 n; a: ?7 L( M8 M; K9 o0 c4 H) i8 P2 `1 F
以速度慢 逐渐被淘汰 -效率低 ) `4 Q( S2 o8 U) w0 R. h" s1 v
! G& L' I# t/ I+ D1 s) w% ^

; s+ ^  c4 Z9 X8 D2 Y3 ]
$ U. }2 V. o' u9 z) t3 [
2 y5 ^7 j  c, }
1 `& o; e8 Y! m" V+ D
* R7 e: \; ?4 v  i+ W$ i, ^想我们的敬爱想-我们的敬爱的敬礼!+ v. t( T7 c" v3 W# R+ d) j

2 z% N" j: ~+ i2 B5 H1 T; j搬场公司-成立最早的优质的上海搬场服务商
! d6 F* O4 j5 c服装批发-上海919服装批发基地
* [0 A% r. u6 l, w8 \: }张力仪-专业生产张力仪
* _" q! [& }, T( l% b/ H服装定做-上海最大的服装定做基地
理袁律师事务所
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing$ Q- F. R4 U% Z5 |- W
5 K* `6 Z: I6 N8 {7 W  _, s% Z
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-7-11 19:48 , Processed in 0.087117 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表