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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# P+ s  m5 o; W: _( ^5 l- z
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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9 c: l- q. i* ]  L! v: |! z* YOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......# e1 W- _5 A4 w

0 N7 M! x& X& x) q0 \/ W, L$ \It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.4 p+ @  N% C& C& G( }. O, ~
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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6 R+ a% f5 H4 ^) d3 n5 j- BBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' l$ Y1 k8 S* X3 }' ?# j

5 g) x4 _/ V8 J, L; \1 L% m; P3 xISSUE THREE:UPS  y) o# Z4 J- b: z
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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6 K6 q+ x/ Q' zLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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+ J2 G. t' u: n! L2 H+ q) rTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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" E  M& K7 W0 O6 u! Y6 I/ Sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% D& H, d; {% w( W: c3 @% ]7 e+ n
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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" P, r% ^. y2 H9 b! {. {6 yISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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$ L, E. A5 q% THOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& _. q! U; T+ `3 @0 h所有UPS的良好時間規定,在這邊都不管用。; k3 P, V' w5 W: ]( t
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& E( N! |' o4 [$ t- O剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* R7 e8 I3 T+ X+ }. ?  z; b
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!/ m! d) k) r! A3 X  c, Q9 h
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! a! x" ^' P+ a! I7 }6 f後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
* }' ^1 |; h: P* N! r2 v9 [! a/ Q  t有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ @8 x2 H( _( U, C; MDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。: N! l5 Z/ f2 e6 p# m8 v% K$ y
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 D# K% q+ ^, I3 O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 ^/ f2 o& Y; G( W' S$ p3 \  s再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?* X( g2 k. J' n

7 M" C7 n' u4 Y9 I# K# z, J在那時候我瞭解到一件事情
6 [: d) k6 r0 j就是這邊的郵寄服務是一個nightmare
! l  j% G. f$ B) f這件事情,應該大家都有經驗吧!' N8 s6 O, W5 N
對我來說,這是在Ft. Mcmurray最不好的經驗了!
" y- V$ F8 ~) W& u! z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 k# N8 I# G* j6 a! R$ f# k! G5 Z日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& Y2 Y" v& d. v2 H" [% X/ C, O  i( I$ F
所以我還是選擇天天笑的過日子好了! * z1 n$ }4 H; O1 C3 x
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
' ], |* m+ q% Ttake it easy  v! X5 I8 v+ @
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' h9 _7 `3 D7 L1 r7 R6 _
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 ! G4 n- `/ {" [% q; q! S7 M

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2 H) `/ t3 }3 k! G9 ?; ]想我们的敬爱想-我们的敬爱的敬礼!  l  M0 t6 o. _2 m+ w

0 h/ P# D5 |+ ]/ Z/ M  P搬场公司-成立最早的优质的上海搬场服务商
! f- s9 Q5 x) l服装批发-上海919服装批发基地
! o- R+ u. I; A  }  p5 }' }张力仪-专业生产张力仪
& j6 `  ?% r' B6 u7 G) I服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ d& _  U; ~- }. X8 u+ F" g

' t6 f& G) \& m  Q: L/ ?不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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