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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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, N8 h3 I9 x1 d' T! @# e; t7 _In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......1 O" {+ V3 N* Z; t; Z( i# t' d
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  s' r7 J) V1 O3 z& ~3 z8 d% n

$ O% E" G: L# l" D' }BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.7 i, L. K# m! g: k- G+ z
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ISSUE THREE:UPS
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- M, j2 S5 f. A, [TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  G: V  [! \) y  @6 b

. p8 q8 ~9 w. s$ Z) L' B( L0 GLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 B% E& M" N  F8 ]  v6 C
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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0 W# r; f2 u- D8 L2 I) Sat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.% A7 V  u! h# m* |0 z
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ISSUE FOUR:BMO/ c: j9 R( g/ x  v  W( i4 O5 ~
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................& f. M1 j2 d- a3 o
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ W' D9 H/ u$ o: k4 K6 C8 G
所有UPS的良好時間規定,在這邊都不管用。$ s: J. K4 C7 `5 U3 t) Q8 A" S
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ D6 d' {6 w5 @1 w2 e* [剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
/ i8 J5 ~1 i; o) h也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! P6 a$ z- ?7 q& X
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 @# R/ c, @( P; B* h: K後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 Q: Q/ ?! l6 ?0 l! f1 k有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 p  m. ~3 M3 P+ l) z) G+ m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& Y/ `- b. a- n, f- c

( m. d' U% B; \. ~) s  }$ f最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: y8 t1 S( N" m+ G: a9 e' V: k(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. S$ X  n, z- a& |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?* q: G- x# S2 c6 d: p8 h2 I
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在那時候我瞭解到一件事情
2 p" W6 g  h. y6 Q0 B; g; c就是這邊的郵寄服務是一個nightmare
/ v4 h6 J0 M: {) u! A8 A6 N這件事情,應該大家都有經驗吧!
6 ]8 }/ ?" }* ?. l* j對我來說,這是在Ft. Mcmurray最不好的經驗了!
& e& A  X8 E- I" h不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!5 v: Z/ M, |. W& I
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
' v; L. W' e: e% f& x; ~! J: ?所以我還是選擇天天笑的過日子好了!
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7 ~9 e2 c# {. q, @! |但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
: k: m: B$ g2 B% w" ~% r) ptake it easy$ j5 G! X% G% F: _( T. g' _
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% V4 D5 r9 `* B, m
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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+ \- b+ Y6 |" G: |8 p以速度慢 逐渐被淘汰 -效率低
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  [8 x" @, X; D9 c; p1 A想我们的敬爱想-我们的敬爱的敬礼!. m+ ~+ x0 j; v" Y$ Q) q
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搬场公司-成立最早的优质的上海搬场服务商
9 s, g1 f# l# f服装批发-上海919服装批发基地& j" _# x2 P4 L8 r0 |2 q
张力仪-专业生产张力仪1 ~0 @8 _% _- r- O; d3 |4 m
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 W, J0 u% N! m) _0 Y6 c6 J0 t. \3 |

8 b0 r0 W4 R+ S: t( @$ w4 l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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