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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................) k) c, e6 E  i8 b( `0 t/ J
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......0 J+ v# C  B; p, p) ^) s2 @% E2 u
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.( B6 [, o3 u* P
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! P/ F0 q3 a4 s5 v2 H1 ?BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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, P% s: j- e2 J4 LISSUE THREE:UPS
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: [. d9 E! @7 P# QTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.& w$ F3 b0 V% P: h
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 d) V  c' d" O

+ g8 i+ k. f4 L* B0 wTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ |: j: A' h1 a
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ E9 @  G4 p( J7 p. Z
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO  A) Y0 C5 {8 {
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!' @3 Y7 _* r4 Y  d8 D5 R: Y
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I really learn so much NEW today...................3 c5 t! ^/ W. w9 d- s7 q; I, D, K& k
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 S3 i5 C0 x5 m% M+ i  q3 F! h" ~9 n所有UPS的良好時間規定,在這邊都不管用。
5 O/ y5 H2 g6 h; H: C因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!); W8 e. r7 d( S" c* e( i. o9 u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!9 v0 B2 C$ ?6 K. n5 n- p& f
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
1 p' e+ j7 Y& t" A8 g/ b再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 E- Z2 c7 A) S/ {, f5 a2 P後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 Y) m1 u$ b2 |% }6 Q. V2 @
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 a5 L* D) p# w
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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/ q+ M& X% h) {" @. f: E8 `最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 T) e5 q* I3 v$ Z7 \
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
6 F: A$ K2 e2 v$ q0 u+ Y$ Q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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# e4 ]8 r5 D' o+ A4 i7 Z  \( O在那時候我瞭解到一件事情& T/ q9 @4 O( d% o* {6 P( m
就是這邊的郵寄服務是一個nightmare
) L, `. v7 n0 j. g/ z這件事情,應該大家都有經驗吧!
, d; V/ k, u& b: Y# j對我來說,這是在Ft. Mcmurray最不好的經驗了!
: O* v  e0 ~8 ^) b不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
$ I& s$ X6 K3 `9 j9 b. x日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
/ Z8 F& w$ F% u  w7 N( e所以我還是選擇天天笑的過日子好了! ; W4 l. p: [7 s8 F. `/ T2 l
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; v) P3 O8 G- a6 b9 v2 n
take it easy
, w/ e. c2 A, I& J/ xlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
0 P1 v# }' J+ M3 u9 xLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ q/ J) Q# s# x) O

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6 O  j* }; A* Y1 d7 o以速度慢 逐渐被淘汰 -效率低
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! R) S' G& K  Q) S想我们的敬爱想-我们的敬爱的敬礼!% \9 S2 F$ ~3 O7 {9 L

3 H/ [2 u: h, A搬场公司-成立最早的优质的上海搬场服务商
( H5 p7 J* \& @服装批发-上海919服装批发基地
. e6 t! x' y5 Y, w/ i; _. C% P0 L张力仪-专业生产张力仪! z9 i+ r& ^5 r- Z0 z
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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