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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................6 w. Y2 ^7 |7 ?7 o5 y7 O
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OK,,,,,,,,,,,,,,,,,,,,WAIT..................../ R; u) p' z2 M, d
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ISSUE TWO:FIDO.......
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) v7 Y5 x! U; J% P6 [, C& A: ^6 HIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# x4 Q" \) D+ z1 m; w8 A; k$ z

5 y! }( o( _7 L6 yBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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$ ?( [- E6 B( s' h& s3 LLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 C* k9 T6 \& V2 x. G* ?
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:. X* c3 u( t/ U# d
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! B$ G! F" ~5 H( n4 n( r

1 h. K2 ^7 |5 B2 Y" Xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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( C3 b6 v, U5 I6 {0 K. I3 d, G6 aBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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! M$ v# o  r& q' n3 S. K( N+ Q" wI really learn so much NEW today...................
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- {* e. U. T7 C, UHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" H+ P) |3 G4 F' v0 Y所有UPS的良好時間規定,在這邊都不管用。1 `0 e. M* }; r/ y: [
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
8 I6 P/ Y. C( W剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' d1 I2 Q) q( H/ i- S; P9 B
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: X* N+ s9 A7 s) M* m5 ?7 ]
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% ]9 [* w: A* H( o$ ?, V/ N9 X
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) h% O/ O1 ~$ E" I( M有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況) l  @9 K. `/ Y$ x" m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!8 {+ _. G. @# F$ k" P! i! J3 ?
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 P# J, d# \8 t' K# r- H再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
8 a% z& u  r' J% V( n* F& d, Q就是這邊的郵寄服務是一個nightmare
/ r4 @( a  R% S% F" R! `這件事情,應該大家都有經驗吧!
1 _8 N& U+ P) t3 M6 G對我來說,這是在Ft. Mcmurray最不好的經驗了!( [2 A' P! P4 D" W' R$ Q' V
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
' ?: t) F+ W& e2 e. c  Q  f) C9 a日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
% D4 ^( z8 U+ L! G# n所以我還是選擇天天笑的過日子好了! 6 v/ ?7 ^4 q$ D) O. h

* w7 l; V6 {2 |* x1 l但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& `4 Z, i- ?, }  n  y' w: R* M9 `3 ptake it easy
% Y: X+ g$ k- Slife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 w: A) Q4 e% B9 f( R' y) u8 a+ W
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ e. K. y8 U) N

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% o. L9 U  z) p以速度慢 逐渐被淘汰 -效率低 9 L2 r( F: c& l# z, `1 i

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( M5 H$ c' {7 Z  @& k2 H0 F7 g想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商1 v7 M. ?9 m( D; I
服装批发-上海919服装批发基地  [4 o: d/ ?% }, C% ^
张力仪-专业生产张力仪  L4 |2 T  I' C: i& y4 m! C
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing) u8 s. X0 @9 u0 }9 l# s6 m

4 F; @5 k+ A# q4 t0 y( e3 ]不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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