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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% r; i5 r; ]9 w7 z, i" }

8 k) }* v) i: p+ S3 DIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT..................... R! P% m7 ^# T9 ^
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.6 n) T5 U/ J+ Q: h4 t

7 B0 a5 {4 \" W$ `' |! JBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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; c4 G) I* d" t% {( ]6 T' Y$ F7 u8 YISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.0 C+ d1 L: k* H" U8 F; ^" b  l' u. t# [

, c$ L% |; g4 k' X$ b5 aLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... ?/ T1 l# H8 M

$ S5 t* a$ k& RTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* S5 J& p: o* r

/ t) U9 M: Z2 k! {) \' @3 Zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ l/ o( d  I/ @- Z/ {
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ISSUE FOUR:BMO/ n6 E" Q! y. P. s" P

$ Y6 S+ c, ^; L6 K7 I" lBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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+ C3 Y8 T% ^' e9 q1 WI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& \+ d9 W' m9 t' p
所有UPS的良好時間規定,在這邊都不管用。! t- m$ q/ ~0 C& \/ b+ j! }
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 M0 Y' [2 s/ I3 e  l
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!; K6 e& i; t1 u! w' w' g  [" Q
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: ]1 X- a+ p0 X5 G再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
- n# I5 ?* r! K, A後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator3 X8 E, X6 k- X( |9 r5 N2 `5 Q
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
/ B1 ?2 M' D* K7 E4 I: E8 @Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
  `/ `2 D! O) V& F) Y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 R' {% c1 I) y- B7 S1 W再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ O$ S8 A) Z  w: J- p; C
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在那時候我瞭解到一件事情
; U9 }  P9 t) ~3 B* r就是這邊的郵寄服務是一個nightmare0 C2 G- t; t# X. g1 @& m7 ]; x
這件事情,應該大家都有經驗吧!
  Z. A8 p% W2 U* i對我來說,這是在Ft. Mcmurray最不好的經驗了!: i1 n5 y) T0 C
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! w; Q) L' ^2 B( h7 U; B日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 N$ i$ p4 ^7 u& X/ P所以我還是選擇天天笑的過日子好了! * \2 [; M! c8 r/ G! L
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe/ y- q6 }* l. q- i# V9 A
take it easy$ K5 n! I( N9 ?% m
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# F4 \; J* X9 j( B$ C* mLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 l; G) L1 y, }; ^) x1 ?! \

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以速度慢 逐渐被淘汰 -效率低
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5 a2 S1 `! E/ H- S( c想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
3 W9 k. K, Q# o服装批发-上海919服装批发基地( G; B* \( x4 b& W4 a
张力仪-专业生产张力仪
. U9 g/ W( J2 Q2 T2 u- ~* p  e服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 Y/ x/ M. `. r$ s4 A
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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