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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", B5 f: q# V9 r" o: E. p) ~! C

6 q6 F" Y8 \4 ZIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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. D, x, O+ m( hOK,,,,,,,,,,,,,,,,,,,,WAIT....................! K8 G* z' N/ x' h* |" y+ T
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ISSUE TWO:FIDO.......
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: \5 _1 L3 V3 L% A  [It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 v7 [. g* w& _/ ?4 [/ L3 @

5 N3 q' w: [" v5 HBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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% }0 l8 p( y8 F* @) @9 |' AISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% t; w9 _$ Y' J# p
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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! W1 F7 }& L0 l! `/ {2 u# [at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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5 l9 k& ^8 s  Y  W) C2 F/ O. `at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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- j+ O& H& q& U6 i3 d% C- g' J; ]ISSUE FOUR:BMO$ D6 e/ A- l$ ~# g

1 _# w3 u( ~& R1 k: a# YBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!' x5 d9 k: G. ]. V
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I really learn so much NEW today...................  R2 h1 {; L3 s$ J  p/ b

/ g4 _6 f/ y7 `0 S: r( b% f3 Y) _HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
$ |( L6 ~: i1 o( M& X3 I所有UPS的良好時間規定,在這邊都不管用。2 V: }5 A2 z/ G( r
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)9 b; \' e3 [' f( N1 F0 C
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  ^* Y: N6 O; P( \; t: Z
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
1 B# j7 T, _4 P4 K/ O# p3 f再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator3 [- F" u  _7 D9 Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 P4 ]- S0 A* j1 ~% C5 _9 b有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況7 k# Z/ Z! e& F
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% l% Y$ V: u" E
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!$ e3 K% }" w, U/ m, {% l
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。+ z: ^8 Q! I* ]' s& q
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 u8 n* c, z# o& ~/ H# b

$ Q2 r, R" H- `+ O, j, T在那時候我瞭解到一件事情. G$ ^1 I( e6 H  ]# C3 w, N, b
就是這邊的郵寄服務是一個nightmare
# G5 b. n6 }3 [7 t# l這件事情,應該大家都有經驗吧!
# r' A' `# Z( }對我來說,這是在Ft. Mcmurray最不好的經驗了!: p; p  v: k5 Q$ F. ~- q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
& e  A( [0 q* {2 B* ]日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( x1 u- r/ ?! }1 j+ s( A+ c
所以我還是選擇天天笑的過日子好了! $ A. ^3 G# F+ X) |* d: R4 S5 C& F
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe2 Z8 J8 J; m) u( p/ f
take it easy
. m+ y: w5 h' S6 U, d  olife is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
8 f4 \2 ?  F" s( fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" p0 u& ~/ L* Y- d, o& S. n
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6 o+ {+ N+ w* q* ~% [. V# }以速度慢 逐渐被淘汰 -效率低 : T, V5 N7 ?; O! k
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想我们的敬爱想-我们的敬爱的敬礼!0 j3 X3 R  T) _

4 u: B) s9 R8 _1 ?搬场公司-成立最早的优质的上海搬场服务商$ y! ?7 X6 R9 \. Q8 u3 Z
服装批发-上海919服装批发基地
( }+ N% X7 ~/ `. H& d2 L张力仪-专业生产张力仪
* G8 Q+ [* z3 y2 h) h* {( h# h3 U服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing3 t. V: N9 _4 E- ^$ L0 m
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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