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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; L. |4 t( Y! A1 P: L2 C3 ^1 E
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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% \' q+ b# ]& }, f& h( a* hISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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. t  k4 @, r5 qStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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* _6 Y* K* t8 s3 ~ISSUE THREE:UPS9 k) r/ c! b/ z5 o, r  g/ J
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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- u  z; f/ W7 y8 jLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!. T) ~9 ?8 i% a2 t  }0 G
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 w/ c# C  j1 i" ~

( |! a' A6 \8 c4 tISSUE FOUR:BMO; `: b. k) G3 f* j# ~" C5 [9 C- b! q
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 X. @! q, v5 t, v% X3 U: h

, H  P* L/ g+ {, D) cI really learn so much NEW today...................( L! e" u, y, Q9 W% h7 p0 U

0 O5 O0 I+ r# a9 i, dHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- W9 }/ P* y* k% L所有UPS的良好時間規定,在這邊都不管用。& K1 h9 L; N7 ]) N9 y( H. B' @
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
  _. u1 X: P5 @3 T- L- I剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
+ R; u( D  Q( n也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 x7 [" d  v# i4 M- v+ c& I5 D1 y! K
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
% P% q& s) Z$ ^+ m3 P* r後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& e% q3 q- Z6 |: b4 g有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: L! q) `2 \  jDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!$ u; S% H+ F  ?' h/ y0 j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ j3 t9 H* {5 G8 l1 l; N8 t再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ M' G! x5 A3 X3 o& A" m
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在那時候我瞭解到一件事情/ x( T4 O. o! A: M) _, c) a
就是這邊的郵寄服務是一個nightmare4 i4 @5 E8 }: U& k5 u' z( ~4 N
這件事情,應該大家都有經驗吧!
/ A4 s* S& C2 t" Z' J! u& G8 h對我來說,這是在Ft. Mcmurray最不好的經驗了!
* ]# k( W) z' A& v5 u不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& |: B/ H5 n, d
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- e: x$ o, A$ |! y0 n
所以我還是選擇天天笑的過日子好了!
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7 S; i5 O' ^9 E" Y但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe. ~) T9 S1 P% |! a% V
take it easy
4 {- a* }2 o7 E  n9 b- c0 Klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 [- ~7 L- F4 x1 E: |( `7 QLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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$ Z& P/ R% U  f6 [1 {以速度慢 逐渐被淘汰 -效率低
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( i0 c; b6 _* |# i1 H想我们的敬爱想-我们的敬爱的敬礼!. b- `4 K) k- e/ E

# \. L' {, B' z; w搬场公司-成立最早的优质的上海搬场服务商9 C$ P6 C8 J( d3 O1 z
服装批发-上海919服装批发基地- v. i; c9 D  d8 P+ F3 x
张力仪-专业生产张力仪
! h4 o2 B& f/ ~7 H. L  r服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" S" {% Y% Y0 V" Y! h8 k

/ ?" M# h5 |5 O: W不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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