爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3053|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
+ l" e" U% ]3 e+ r" [8 L  C  A( c
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................% K, `: Z: {3 e, m3 x0 {$ G

% J* ?: F1 ?3 f5 nOK,,,,,,,,,,,,,,,,,,,,WAIT....................+ w6 R- F, r& N: H. @

& V  @7 R0 q9 t; W% i  ^ISSUE TWO:FIDO.......
5 X7 a  d) v( F( {; n
6 X0 p: c8 b. H/ ]" C+ f+ WIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 v1 m3 T7 Q/ L& x
: i7 _- I/ q9 m5 A5 G
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# x  `4 Y) K1 T8 f
- _$ i8 J2 p' q& M9 F6 a
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
! E. \2 h! [2 t3 f+ s, a1 l8 ^8 j  c+ G) `5 h" R/ Y; w
ISSUE THREE:UPS
4 ^) N5 l& q9 h$ O4 a# k! H# W- G1 G& A+ _) Z
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( A" V) n: R8 b. j* b& V

/ M; u  U; i0 GLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
- z( t6 E8 J5 _# J/ E3 y+ ]" M
& N4 \, o9 y% s  vTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* d" E5 l  D4 X% M$ r

7 \$ n) G; _" }; rat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
, ?  C3 r4 E- K4 A: W& a
* Y' W6 f+ w. t5 M/ d" U! Cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& i7 X- S" F" T  z/ C5 a

, i8 o& `6 K7 t% ?6 M! r, W) }ISSUE FOUR:BMO$ ~# l. \# J. D, l$ C$ z

. I1 }" h  N4 d6 r% l6 EBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) K1 q9 a+ A8 J6 a

$ b+ Z4 x! ~4 Q/ ~$ OI really learn so much NEW today...................
! J- j. E& ?! u- Z( w1 V# ~# s; ?- W
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
$ }% ?. L  ?9 @所有UPS的良好時間規定,在這邊都不管用。+ g) g6 x6 V, |) t0 O7 ?, G
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ ~4 c6 F- b/ A% Q4 L! d; _3 F- M剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 Z  q" w3 Y9 Z7 M# H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% x8 b  Z3 T, @5 n, Z- v8 i+ T& z5 k再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# ]0 l. s$ T0 M* J. X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator/ G0 @) h* ]* q4 E/ H
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 t& S# \( h# p0 k4 ~2 K( W  |
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
0 }# |- E0 Z  {; D+ M7 N# M0 N" U! r( a
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 E8 g3 U0 q0 J  `(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  H9 E! F, _% s0 l再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 B* Z4 R; ~/ n# s/ u/ i

+ H, b" {# n* R$ m8 k, i1 W" n9 z在那時候我瞭解到一件事情3 o7 E0 Z5 p' w0 s2 T
就是這邊的郵寄服務是一個nightmare4 e& D2 u/ {7 Q2 Z- v; j
這件事情,應該大家都有經驗吧!8 P' [8 v* a. u3 x. w' q
對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 U7 ]. L% @% c) `; m不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
  y, j" b* @; @7 J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
5 f) g1 P4 n" V& C% j0 V7 E所以我還是選擇天天笑的過日子好了! 3 b. U- @) b4 F: q
3 x; E& b) z+ n" U
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 O9 R/ u  \: f  a& U- Mtake it easy- r  [- H+ v- f( h' C
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ O9 f% N/ t! o/ v5 [' O. ZLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( `! |# _) u5 `3 i$ Z- {

* y& m# M# m. y$ N
; g  Z/ r! K7 F. @( ^8 {4 e以速度慢 逐渐被淘汰 -效率低 . T- `: y' t; e( t2 y. F

% `0 W6 B4 R! g+ X( R' p
! g& ^: p) F2 o. [. Y- R. E
5 v5 x. [% [0 m$ f( S9 k/ c$ L( }: q3 C- B+ _1 R2 f3 L) M: y- X
0 t. b7 y/ J+ ^) D$ X

7 @- M  F+ E+ X5 j5 J想我们的敬爱想-我们的敬爱的敬礼!0 |  ^$ |" O/ \" i& Q: s; J
$ X1 ?8 W4 k7 @. V
搬场公司-成立最早的优质的上海搬场服务商4 \6 ]* K9 Y8 ?9 g; d
服装批发-上海919服装批发基地
% c9 W6 W& a9 e" v6 a5 m张力仪-专业生产张力仪
7 q3 v/ j! w8 A, e' ]- ~# h6 Z服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
% P- @  P3 e1 p+ \6 T( }5 l' _4 {* C
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-1-10 21:19 , Processed in 0.161151 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表