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The whole COMPLAIN day in FM....pay attention to each penny !!

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鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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: |" M* E; B7 n) @In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................: W$ W# ]! Z) [
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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. O4 u! h, K5 E' t/ t- R8 z1 MStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) V! L+ ?3 P, }  \3 I% A
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 [! k# s1 N- Q; B4 y; v% e# X+ m( j+ b: b
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ISSUE THREE:UPS
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9 D1 ^! m$ v2 m! q0 \8 _! [3 BTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% d$ @& T" s6 l& g. k

4 @8 }9 X5 y1 u" Y8 C  ]Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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, ]9 ^( X9 j4 R' F% e& Qat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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; h2 M" w: y7 z( w3 FBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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+ h; j6 @0 c0 `" h2 K4 O+ }2 wI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& o& r+ j3 B8 ^' q6 Y$ b; Q% c. V
所有UPS的良好時間規定,在這邊都不管用。/ ^4 [( t$ X; D9 B7 H0 @
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ B2 a* H+ ~, s+ c; c+ M7 o
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
& j) n# s$ a& h& y, N$ B" |也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 n9 H9 B6 V" c% W1 i3 p再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! M1 G! X* T  {1 @1 a) |
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ U; t4 _' ]6 X( B; A有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 T2 g! t8 m- p4 t; l
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ H1 T0 S3 V; J! {

1 K( d1 c. R6 K/ w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- l9 o- w2 P( m8 J$ L$ [# K0 V, b(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
. V( m5 Z( N4 n* e1 k再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ A0 b6 t1 H9 ?% ?; y% @% p
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在那時候我瞭解到一件事情, `. n8 S) ~2 ^( [$ I) F7 f! `- R- Z1 n2 U
就是這邊的郵寄服務是一個nightmare) Z" ~; h9 f8 B/ R! _; z9 r3 ]4 J
這件事情,應該大家都有經驗吧!
6 d% ^* n) w5 r1 {) v對我來說,這是在Ft. Mcmurray最不好的經驗了!  c' q6 p+ E/ p# u( m5 _: @; N
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
, L- |4 A7 q7 t/ x# p) Y3 A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 D/ _$ N/ S3 w8 u0 X! y8 B
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! \5 V& |# j4 w7 S) }take it easy
% c5 ~$ E# \! J  S" w" }life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 a/ S. N; K0 o) lLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 X) N2 ~' X2 R+ E, T
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2 C3 l8 ?! S3 Q9 I0 l8 `以速度慢 逐渐被淘汰 -效率低
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7 e1 r9 c  N+ {6 K* U想我们的敬爱想-我们的敬爱的敬礼!( j, R2 z6 P. x5 D) _
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搬场公司-成立最早的优质的上海搬场服务商
5 a2 T. B' f: @- q- O8 E" ~. k8 X服装批发-上海919服装批发基地
' a0 p9 {- Q/ r: |- I/ x2 U张力仪-专业生产张力仪- Q& B1 h2 `; w8 F6 Q! R
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( H, T# K+ `% h: q/ Q/ f

" y& }  K/ {9 _: ]/ P1 N3 u& t& E不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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