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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"* v2 e5 c0 G# y

8 B% c( X4 {# t2 D! LIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ m' t: g9 Y+ F

$ J; ?& f0 U9 n3 w/ xOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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7 s5 f  v7 b/ U/ g4 c0 @ISSUE TWO:FIDO.......- ^! I0 O% h* ]0 l# M

3 y$ y7 R0 T& B) c* w: P: tIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.. g2 F* ]3 q( v$ w% |

* }0 M9 V) q: nStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES." q1 v/ L% |* U
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ISSUE THREE:UPS
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9 \  ]4 G( _; h0 }# R, ^TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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- L! w0 y, G  D. h$ DLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* z5 l; w1 g, t0 d( `- B( l4 e2 o

. `0 X; @" \. @$ B$ \at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!) L3 I6 u: G2 b
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. O! m# {( Z" b
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ISSUE FOUR:BMO6 Q8 ]  F/ c7 Z& d  j7 P

% p: i$ Y; t# r, o/ w" yBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% B3 q( w5 u& S+ b
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I really learn so much NEW today...................$ b; t" }9 w* w9 N: N

0 W" M: v: i3 u& Z- {HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 k' V/ L( k* \3 j! h所有UPS的良好時間規定,在這邊都不管用。
2 R1 x1 R! Q8 T) i6 f因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* d7 a9 m' V. H  o7 ]# G3 s, W: |剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! b0 ^' i% l: [, A
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" z/ L/ t" h5 d2 R2 l. |再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
/ h/ N. [& ~" v' c後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) c  h1 I- G% R- c% g& ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 r# p' ^) M8 ]* \% vDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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; d" I6 W0 A2 G- E) c% J8 U最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; }& b. D4 m$ ~(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 U1 i( \0 R% i
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) e1 u) m! g( G

, m+ c- X+ ^( {0 v. S在那時候我瞭解到一件事情, g) H7 d8 S7 Z2 q5 X! L" f
就是這邊的郵寄服務是一個nightmare
9 ?$ A/ j, A- `4 u* g+ W. h這件事情,應該大家都有經驗吧!# \2 w" f* R" F. M0 i
對我來說,這是在Ft. Mcmurray最不好的經驗了!
, j0 d+ |# L' i4 ~; ~0 W$ Y不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!" R6 \2 r; V! S$ ]9 T
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 J$ K5 M4 F+ x& i+ J. M: R所以我還是選擇天天笑的過日子好了! 6 J6 ~( O! ^# r( U" @; L$ b0 ]
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe4 ]. c+ L! Z9 |( o' L$ F/ K; R9 _
take it easy9 u+ r# Q2 g+ O) E6 z' E- r" o
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 h( R4 ~# L; T; ^1 d! NLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 Z$ o! C) c/ h. g/ `% e

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* d# ]! c3 O3 V, ?以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!! }. |# Q7 \' H/ m, N; O
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搬场公司-成立最早的优质的上海搬场服务商
+ m" }8 \4 o% {* U服装批发-上海919服装批发基地
) y- e5 [2 N0 K9 {2 H张力仪-专业生产张力仪3 |3 ?; X) {# b/ K) }9 `
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing# w$ f8 x  Z. e0 H, N9 ~3 V4 V' m

, J5 X% S$ |4 z2 o) N不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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