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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"0 h/ S# g9 f" m1 |. C

5 A: R1 E3 v  u9 S2 h* \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. |1 w3 E* U+ x* [7 `/ S
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................) X/ M2 n1 K% V& f; ~
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ISSUE TWO:FIDO.......
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' r) M1 o% }4 CIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: u; O8 }2 T  P4 G

+ ^( [7 p# v' Q" i" T- d0 Q+ PStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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# \0 _$ t. [$ IBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.+ q1 b4 y6 J0 X1 x, n
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ISSUE THREE:UPS" O" A" `0 U7 {9 G! Y  p
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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! T5 R: K9 y' d* q2 UTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! p/ J9 p) t7 Y2 J, C0 P
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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; y( Z6 T" d6 Iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& l6 g* U" |. T' i6 K4 J. c

" l: q% w2 K8 b2 \ISSUE FOUR:BMO8 Q: E) x7 J. t/ J- k& }
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!2 ~9 }& K9 L2 I
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I really learn so much NEW today...................
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. |& x2 ^- z0 t2 dHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 X7 X# ?+ b# b: i' c+ K% t
所有UPS的良好時間規定,在這邊都不管用。
  ]0 j( m/ m& B. r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& j7 e! M) r" n剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
/ e. ^- }, w3 O* `/ [8 K, H也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!7 e( O% ^! M# ?0 C8 N( x. p( o
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
$ @3 Z2 R& P' d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# M4 K8 r/ G$ O有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 }3 U5 @- M) ]! ?" nDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 a" e" b! u; y2 l

' n$ {+ h/ ]: Q* Z- ?& }/ y' a最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!0 d# S& E; `$ `9 A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 c9 n9 |0 s+ l7 X  [1 R8 s  P7 D再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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$ I8 U) R1 k6 S2 {% U在那時候我瞭解到一件事情
& V7 x0 [3 A) A% |* B: w. `就是這邊的郵寄服務是一個nightmare7 a2 M- E7 @- C) R
這件事情,應該大家都有經驗吧!
3 C# T2 O) U8 T" a9 F5 o對我來說,這是在Ft. Mcmurray最不好的經驗了!% b5 d3 W* a- U9 R* i
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( m5 f" Y. j2 [$ i$ z' y日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。; y. |) c! G& i# G9 L
所以我還是選擇天天笑的過日子好了! * U, v1 Z: N! h$ L  ~

  r$ ~; N6 r+ o# @) Q/ }# ~但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: S2 T" v8 U( V  `& N2 l
take it easy
+ b" {( C6 h4 A9 g* a6 \life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.- j. v' T+ n" I! h' V* [& {
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 & V: H9 D6 s: F. K& _, y( y2 }
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想我们的敬爱想-我们的敬爱的敬礼!
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( Z7 p+ k3 O* V搬场公司-成立最早的优质的上海搬场服务商4 \0 o# Q8 j, j
服装批发-上海919服装批发基地
8 \1 x2 b& f- u5 @3 |/ |张力仪-专业生产张力仪
/ S: I0 R5 K9 H5 S服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing% f0 Q9 I" \, C5 m3 C  P) `

; `( B. H, u% W1 F8 i# o# `- C" ^不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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