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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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* k- s/ i: Y/ J7 pIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 h) f) ^, o- _# r( u$ \2 Q* I

/ H. L$ {% g8 B8 c! `OK,,,,,,,,,,,,,,,,,,,,WAIT....................* w$ _7 f  ^' H$ m
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ISSUE TWO:FIDO.......- Y: j% H: A5 ]6 I
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., v5 u/ M" Q% B! R9 H

# D4 X8 v# y: n7 GStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) W( `0 M$ b5 }, |' @) y7 G

+ A! `. o: R1 Z% _$ c" Y7 tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS9 H0 z, Z; f9 M. f7 s
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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, v% ]  z/ z; c. x1 I2 FLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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( R$ q) u: A% qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 p& l2 g2 e% z* |) D( j% w8 P9 H# k
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO2 C" \4 t% a6 B% t2 ?; E0 u

) s0 r$ K, v3 T: hBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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; G) y' }6 F" \! i) E$ s  KI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
. ~3 Q: `' F* x3 N' J4 u# u# e所有UPS的良好時間規定,在這邊都不管用。2 T2 Z$ g$ X. ^. t
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' r4 X. J) @9 Y8 p( O% Q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" d! r+ F8 i5 F4 b; E+ T
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ u3 x% b1 o9 q8 |1 e; K; [1 `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 B1 k! I1 ]8 x& Z- S0 G8 {7 s. y+ G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 L1 W  I; b9 {; P. R5 Y( |- Y4 j- b: i
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況* H3 `/ G3 q% [: @6 m" G6 z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!0 X' \  e9 m& y7 w& \
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。; e) a- ~# K! o$ m; T
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?6 H/ ~2 k+ t- \: |; M
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在那時候我瞭解到一件事情
, ~; p* a7 v0 L+ N就是這邊的郵寄服務是一個nightmare/ c" y! ?. n) y" x$ ]# V
這件事情,應該大家都有經驗吧!
  O8 V8 D0 G- e  u2 v5 T7 q' @對我來說,這是在Ft. Mcmurray最不好的經驗了!
% }+ a0 f. _8 m; ~( ^& a8 f0 h  b不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% f& y9 }4 c+ Q4 s* s  x
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
) D& \" C) N9 \7 P所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe0 W# {. c5 Q' E7 B8 P
take it easy
9 A: Q" v- d6 f. m' dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' G4 p4 I! R/ U
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# s9 E$ U: k) @' C, o9 n# {* y

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* @% P, r& G. {3 L% |以速度慢 逐渐被淘汰 -效率低 4 C7 h8 g8 ^, f' H: D6 E

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
3 O1 s5 v: P8 k. J& v服装批发-上海919服装批发基地
. Y+ }' b+ ?2 z- z3 H) m张力仪-专业生产张力仪) m) ]1 D5 r- S2 a; C
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, A3 h" v- d3 |! B; K
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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