爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3153|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
+ ~3 h+ A9 N; P$ P+ C: Q! t2 E: x) Z# p5 e2 {( W
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- ]$ b9 ]9 }9 c- E0 V

, n! W4 H( |' W% V: L+ m3 zOK,,,,,,,,,,,,,,,,,,,,WAIT....................
/ d! a' _# ^/ r3 M0 l. K% }! ^8 X( L6 Y* q7 R' G# F
ISSUE TWO:FIDO......., t$ E! i* J  a  p2 A  q) h

- p5 j( T. i5 E* P6 u) P! p3 {It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ Z0 M4 ^1 x6 v2 B* x; c
* j( v7 R9 X: d2 d
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
6 ?1 ^0 j7 k5 A% K. [6 S- j; I) w- u: ]0 |
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
* K8 Q1 `! t: ^# ^: l# o/ J: S: m9 J
ISSUE THREE:UPS
+ Q" x0 Z4 ?$ `+ y9 a; x- e2 t" a2 p+ m6 V
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
0 \- b" r) @% ?' d6 T
2 U$ S9 R9 U/ d1 Z/ J8 l) DLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 V  i/ q/ e9 ?: u. J

0 G6 ~# S. f8 X0 DTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) ^/ Y, M+ k3 R5 ^' Z' @: I% U% r! Q
- J& }9 u) o& W' N7 ^
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 U5 L6 a" N' ]9 i$ B* D. `+ g
9 k0 D0 @0 j) f
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ I) g4 K# e3 e) M) n

4 N  e. }" Q$ T* V! T+ EISSUE FOUR:BMO5 _0 ?# O5 V9 {+ k/ J. c
% T- q$ ^  V7 r% I) ~& W
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
8 t7 _  X! v9 I6 b7 Z" E/ L& ?6 c3 `, Y4 b9 ^
I really learn so much NEW today...................; [8 y2 P! h  O7 Q0 T

3 I7 i3 k9 P0 R0 @HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 z6 y( O3 d3 L  {& d+ Z/ |; M) c
所有UPS的良好時間規定,在這邊都不管用。
: g6 f- E" J! G- }5 s4 B因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 L; i: m" T2 Z$ Z! K* G3 q" L8 I剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 b* |( I$ V5 b% u: i也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ e! H; R" u. N2 t, O5 L% z8 {# N
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 u" F& A) r8 o3 S8 d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" a$ z  C. ?& d1 Z
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 [- i; }3 X3 R1 A7 K
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。) z! i" `$ `/ B
; D5 l* G9 G2 |8 ~
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 @: t7 a* j" X& T6 k0 A1 ^  c(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! K7 E( V+ ^) E2 K
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
2 G3 _' \7 V! K2 f# U' h! w! m7 J& I8 M7 R( h
在那時候我瞭解到一件事情, ^! h/ r; u0 W
就是這邊的郵寄服務是一個nightmare; V" K. B( J" z  W- Q+ C; a
這件事情,應該大家都有經驗吧!/ D' }: q  n9 a0 r7 \) [; y
對我來說,這是在Ft. Mcmurray最不好的經驗了!, c" {4 B, p- Y
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
, Q  \# E& B8 d$ M8 A% D日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。5 Z# r6 y4 `) L
所以我還是選擇天天笑的過日子好了!
9 M) D4 x" i0 M2 N: v0 Z0 b/ ~+ p9 S
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% I6 u2 h8 t5 T9 l/ n  Utake it easy6 r: c" H; l) J% P
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 Y/ F* o8 \& P( O: A
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了% i3 {/ v: [" c3 l( i% o

' V5 _, o# E2 D9 F
8 S6 g  L3 N0 m& h# p7 K# X( w) ~以速度慢 逐渐被淘汰 -效率低 + A  |" o6 ]# ?8 q5 y* R4 F

) v7 f' Y) z2 v. m- n2 V/ c) F9 c2 Y1 X) W  {4 J; Q
7 Z% E8 b) P) _' a2 c/ }. m9 J
, J6 `* Y5 z" q
- r1 E# o9 N/ u1 g* K0 K( X: |

$ e: K* Q' `$ V9 O想我们的敬爱想-我们的敬爱的敬礼!" v& s- Q) L" ?
. Z7 V; ]* M, A( T/ H2 ]
搬场公司-成立最早的优质的上海搬场服务商
; t7 t2 ~4 I) {- [( @服装批发-上海919服装批发基地/ M7 Q6 U+ W- c% m& L" S8 f
张力仪-专业生产张力仪
" m) \$ P5 K3 S' O; H; \7 P服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* a5 f6 |$ V4 U- s& g) j% A  K
; W5 U: t/ s/ {5 G$ c# M
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-3-7 00:55 , Processed in 0.122804 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表