爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3065|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": ~0 u3 D, D+ K7 K: j6 O! K/ _

9 Z0 i! m2 v1 \3 F, F3 ]7 UIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
9 S$ }: @3 o9 J2 C/ @. x; w% Y0 z$ t; J" ~1 e' U' o% I% k# X
OK,,,,,,,,,,,,,,,,,,,,WAIT...................." e/ Q- Q; K2 F) O2 E. n3 p' ^2 ]

1 Z4 a1 l% [% |* Q" uISSUE TWO:FIDO.......; T' O. w: ], _; h) @
# k* n% j8 {. p0 V$ _/ j$ Y
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
- o% p  ]; V9 m5 Y5 z' s! O9 V) K9 n5 ?8 k, f0 N
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- h6 Y2 j* d- E+ T$ h# u% ~, S0 s
% T" o3 C6 N4 L8 p  i0 Q
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
6 s8 I6 ~& r: y0 l0 f" M. V, W8 m
& V4 t) F) \1 O8 h. }ISSUE THREE:UPS$ G$ F% q; b3 g+ M# Y0 Y" @/ ]" p, _! r/ o
+ x/ R' P4 @5 _
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.# O5 S+ f1 P: z
8 |5 I5 d' O& f, u3 k/ T6 E
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......+ T9 ?/ G* a7 G! j8 f& @

6 U" \4 }: Z2 W2 s+ n9 a. tTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ _+ |, J1 a5 o0 c

3 u  w! C, ]0 G; o: b3 d* h  E5 g) S6 p# pat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
9 v) K& y/ V2 Y$ G/ e1 ~, Z8 @9 {+ o# s2 [  T4 N: h
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
6 F( `7 V8 x  {4 `
; a2 k7 p0 h% h' y: ?, LISSUE FOUR:BMO7 O: `2 ]/ r. B* }5 \

' r9 d* V# ?3 x2 k! cBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ \' J" H7 r5 {# o5 a

" h! [& X0 R8 W: ~0 x4 x. x4 oI really learn so much NEW today...................
, o; q$ {2 F* D8 t" z' \8 O+ l+ v- Z
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ y8 H% C! n2 X; B& T, D( l
所有UPS的良好時間規定,在這邊都不管用。
( p1 `& R, H* C: Y! b# J2 [因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 H( I+ T% \1 M
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 D. a; |* V  v( l  f, [2 _; p也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 T+ n$ j" ]5 l7 W5 ~1 y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
) S+ f! B0 B4 n, @! A; P後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% g  J9 G; l: k2 ~, m
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 ?- g6 _+ F5 y5 V. C$ S# ~3 xDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。2 _! O3 \$ b, z; ~' f9 z) q: n
- s9 c: a/ q: r9 @9 q
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
$ `+ @4 E3 K8 P8 q/ G* ]1 O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 [6 k; Z# k, P( k. ^; i3 a9 ?* ~
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ u  B* D9 B5 `6 e, y/ \. a
4 I) E9 E' J, n
在那時候我瞭解到一件事情
. z  ?. k+ W& j( G+ H$ [就是這邊的郵寄服務是一個nightmare% i  B' y7 ^8 s$ s8 o$ `; M
這件事情,應該大家都有經驗吧!; g0 U6 K4 I8 u7 E
對我來說,這是在Ft. Mcmurray最不好的經驗了!! X4 X) ~- q$ B  n" k0 i' x
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
  A" T, y, H& N; u2 [: Z& s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 b4 f" z3 H% U" B所以我還是選擇天天笑的過日子好了! & N8 p& `" s, `1 W# u, V6 N: Z5 J
3 i) G" R( V9 [! |
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe4 h; V; }1 u8 A2 R4 \
take it easy$ t. s: H% O+ g) o% \
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 }: P8 ~, H+ q7 {Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ Y4 F+ b! Q6 e4 w1 G" E7 o3 j* {

0 a+ J: A; y% C* O; U* y, N9 d- [6 X- s; T9 f- `# J. N3 P
以速度慢 逐渐被淘汰 -效率低 9 @/ {# n" l( |/ }- B, r4 l

, ~" U# |: O0 \( v& W
! I% d  ~; s2 T" B  Z. k/ U% |: n8 `& b3 T
/ v; J# E  B% o0 ]4 f' {5 U8 x

' `& w: c; C% ]/ r7 ^. t  Q, k2 [9 Q+ I4 @
想我们的敬爱想-我们的敬爱的敬礼!0 \# U/ T6 I! \$ |

/ R+ u0 i( t- i. c. U; i! n4 n搬场公司-成立最早的优质的上海搬场服务商& y( V4 G' D+ g, c$ V% l/ w
服装批发-上海919服装批发基地# ^, G: v$ O* ^. P5 g5 e9 [  \
张力仪-专业生产张力仪
5 P5 Q2 V* v& p; T  B服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  ]3 z) X0 V+ j' |

4 L# C! J, V6 W4 X0 W4 |% T不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-1-14 21:01 , Processed in 0.172667 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表