爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3030|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 `  c* `* ]8 V( F+ p' H, z
+ W/ w( }" x- l
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................1 A+ A) Z! f- u/ l, I* X
# h7 h  u% |) |/ ^1 v
OK,,,,,,,,,,,,,,,,,,,,WAIT..................... \" h8 R. ~6 K3 j/ ^

- g) b9 Q' Q- D% X0 @4 P! RISSUE TWO:FIDO.......
4 y) H2 w8 T- I; N1 c
5 s, a# A/ c) G4 b+ J) EIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
" D! P$ S7 V! Z
" G# C4 z# t: }- |2 dStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
3 I3 V* L% Z7 ~. k4 Y. _, l: y- V' Q5 f$ m! E9 E0 Q& v
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.# g8 V) B* ^0 Z3 q- [3 q9 Q
' T8 A9 w' j) M/ G$ R
ISSUE THREE:UPS
/ S' `+ |% m! m! B" L* r  p
8 @8 n. F7 ^  P+ NTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
  G4 \% @. w1 X2 U- r2 y6 |- X; `, ~& j
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
/ f4 ]1 F- `2 o& d! O& R( y  N
) ?5 N0 `# ], ^, ?TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
. C  ~8 b3 t3 B, m0 _0 f6 M6 k+ ~+ I6 N- a7 K9 J
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
% }! m8 @2 n4 t; M+ k9 Z# p1 ^* B* b$ i3 p- F8 ~& }* V% o
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
+ V# b/ g- y/ I! R1 ~
& i3 @) S. |5 G* }2 H8 C4 ?4 vISSUE FOUR:BMO1 r/ w8 s5 W& w% P& l/ Z9 f  N
$ b( d( m9 J( }
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!+ D4 P+ N% n) B
# V' _$ o1 e* f; d
I really learn so much NEW today...................6 m1 H1 Q' o1 F% w6 l

* I& S0 Z9 q0 T! r( i2 G  i- lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 D, j9 w1 z/ w1 o! t
所有UPS的良好時間規定,在這邊都不管用。$ i) M+ o( s' `! D1 _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)2 D0 H2 ~5 j0 v( n9 h5 o8 _; D
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) h4 g' g$ S( o/ O5 i/ C也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
# F" y; i2 F+ ?+ A1 N) Q再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
; K& v; ~' f' D後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator: D+ p& h2 p) o* c6 F
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
# r0 L1 w9 ?; EDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# y5 C) ^: u2 K' u  j
$ @4 a' ~" b5 t/ y9 v( Z2 _
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 U1 v! P( [  L' r(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 h6 y' t7 `2 e: p7 W* H% O8 f
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 Z' c+ H+ ?8 h

3 L" p7 ~% t5 D3 i1 v9 @在那時候我瞭解到一件事情* C, i$ C  L7 F4 ]% F# ?
就是這邊的郵寄服務是一個nightmare; E9 l3 a; |3 E4 I. @% E
這件事情,應該大家都有經驗吧!
3 Z* r, P1 q' K; r: [, j( Z: ~# y對我來說,這是在Ft. Mcmurray最不好的經驗了!' q% R, g8 j- V% X1 J1 M8 t) g
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( ?. u8 L7 @! \' \" i$ ^% U日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ r, M$ [3 i# o1 h. W9 \
所以我還是選擇天天笑的過日子好了!
7 ?: g* n- {7 k7 R; _; i* }1 D7 P* R! A- q
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ s2 e3 [; I, D# i  Etake it easy  F$ L$ t4 N. {+ l
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& z, c; B* O8 |* C2 [; NLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 N3 B) a; Z) R* Y

/ n, W6 Z7 e! S3 w8 z- }$ y1 V9 l, a
以速度慢 逐渐被淘汰 -效率低
/ S( s8 v! x) Y' [' X
3 z+ k1 Z# T# w9 ^# ~4 Q4 k, m+ R
4 p& G! [0 g" e- e: a4 O. H5 G

* y$ |! X0 a/ h0 \
& C  Q3 q7 A0 e' e0 ]
( P' v7 A/ |9 }' L7 M  Q想我们的敬爱想-我们的敬爱的敬礼!
! J5 {7 J" x9 X! R; b; p) L# v& \% ?+ T9 g( L* T- S
搬场公司-成立最早的优质的上海搬场服务商, h% P  S' u# L  P
服装批发-上海919服装批发基地( v3 ]- ?+ T. Q% @" c$ ?5 d) I
张力仪-专业生产张力仪4 `. S. K& {! }* e; l" _% G
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
6 c# J7 \+ K/ O# A1 T8 `2 A" Z7 D9 N" ]* l3 }1 [7 v/ T- V
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-12-23 17:34 , Processed in 0.187926 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表