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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! |/ _  ^; J( V  I) u" D
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. h0 L6 {7 G& l; ]3 a& K; E

" J0 N" {, U! S. LOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 d+ E' q1 b3 ]ISSUE TWO:FIDO.......! M4 X: r9 J8 f8 T8 K. w
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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$ n9 Y, O( U+ Z8 ~, p  v9 lStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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' C: s2 S! ~/ B, r1 \0 p7 AISSUE THREE:UPS* b1 q4 ?. S2 K3 D; O* G! y- }
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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$ V1 v. `. g+ b1 YLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 G( M/ [' |, T! W1 o2 h

% g, M) `0 o; w( z6 y% tTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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" K9 ?" ]5 `, L: f1 N0 Uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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/ [5 L- W) P; |at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO, c, u' b1 X, e7 m, ^

$ P( R% ~  H% m* z% I( jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!. V1 L; ~0 r1 z- U  L
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' `8 x/ V; W$ w- K1 I! `* o) M! g所有UPS的良好時間規定,在這邊都不管用。1 N' k/ T4 k3 A& \- |5 s6 d
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 W0 s2 y/ b& N$ V& t
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# W6 K+ ?0 I4 q9 t+ u也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 v( s7 b; \6 ]3 w
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& P) t- G# C  e$ u) f% l& B% u, j- }7 e
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ r- {3 A1 c1 m有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- x  I- e* T' K( Q5 g
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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" A/ J% i  o1 N! b% `最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
  b% q- K* _" I7 ~" K/ @(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ v0 h* {; i# G8 r/ m再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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2 Y- T/ f2 T( ~" N在那時候我瞭解到一件事情
% A  Z* G* F% z$ q- e) S0 L就是這邊的郵寄服務是一個nightmare4 }/ k* V. K) K$ f
這件事情,應該大家都有經驗吧!
% ?  J9 Y, R% U+ Y對我來說,這是在Ft. Mcmurray最不好的經驗了!) R. c( @% a1 I7 o; D8 V% _0 e
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
/ `$ G+ e0 Z; e6 G% p8 K; V日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 [$ t( B+ E# a, R( b  s6 `: g所以我還是選擇天天笑的過日子好了! $ n, |4 X0 L" K! O$ J0 v* v

+ u/ d" d' O4 c" ]' Z( u但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( L, C3 O/ k8 {% C" ~# Ltake it easy  @8 D$ x) _8 {- {
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 v; D& i) I2 \+ E: d
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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: J$ P0 x- ]- i& C3 {以速度慢 逐渐被淘汰 -效率低
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# k; }7 G! M" \' R6 e: T. l想我们的敬爱想-我们的敬爱的敬礼!
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) z' d8 R2 g& `1 X5 V搬场公司-成立最早的优质的上海搬场服务商
3 W: e4 V; n1 u  C- }服装批发-上海919服装批发基地
" Y6 M. T; ?9 u: [7 D3 e张力仪-专业生产张力仪
# Y% X, o( s$ R& z2 @' ]  A& O服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* Z8 f& U* P# M0 r% n; z. j6 q% L
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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