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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", W' Z3 [! _- F! T! S* @

4 G3 \2 o" n* K  I6 {In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ @  p0 G: q$ P% e6 A7 XOK,,,,,,,,,,,,,,,,,,,,WAIT...................., w, O$ H7 k) P6 ?% s; g: Z8 T2 t7 l

+ C* d5 ~, V# |" L$ D; {" c; @ISSUE TWO:FIDO......., R$ Q% c2 R+ s! n! ^' w
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.2 H, W. V8 h1 T5 O1 @6 H

; w% j. \! G( ?" Q( R; |Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 n' G! v( R  l# W6 v" C
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# c2 f2 L, [  k6 K3 b; W% F( J: \1 EISSUE THREE:UPS
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. y% D  ]0 ]8 P1 RTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' k/ C1 a# T9 q
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......( j3 ^2 g% E8 V; a
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 |% P9 f, o" f1 l

2 [7 g9 l+ O5 \- T5 c  e8 Sat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 X, I$ t# e7 `) M7 j# n& [
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ISSUE FOUR:BMO$ D7 m# O3 w4 J6 A2 Q# e: e7 K

- M! ]7 m% P/ y" l- }  E& B+ p; j1 vBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!! ~9 H' P) b: f6 H$ \: [8 N! ~; l5 m& x

' L) ~! W0 A8 N5 m* fI really learn so much NEW today...................) E8 Q% i2 o6 I& _# ]$ Q

; i/ X: a" D4 lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# r% A2 d2 T* y5 V( N' P  k所有UPS的良好時間規定,在這邊都不管用。8 B7 O+ a' O- x8 O
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% v( v) M+ e+ D) D5 J8 ]* z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
4 F3 z" E7 {5 {5 E+ C/ k也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 s& c) d* y4 B( I/ i
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! N9 Z4 ^' a: W6 F7 X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' [" m% z' c  `. A" P) X有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; p* H6 ?3 W* s. X5 L/ Q8 j7 `Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 Y% e. P) M+ ~% h. G
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ v- J3 S9 v+ z; r! k(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 s( F% K# U5 z: O3 P再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?  `" Q8 \! r. F% S! U

, j7 z3 q( U2 X0 L; M: _在那時候我瞭解到一件事情
5 }( _/ C" P8 ]) e/ r! X就是這邊的郵寄服務是一個nightmare2 Q/ E, _; K: |: n8 B
這件事情,應該大家都有經驗吧!
( Q  T0 K6 A4 m# |# q對我來說,這是在Ft. Mcmurray最不好的經驗了!: i6 @/ b) u* ~9 n: l
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: y- b6 V6 b) e# ^3 ?日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。; k0 x& |  {, L. i& M. C
所以我還是選擇天天笑的過日子好了! 8 j: P3 U; T0 J6 m

/ o6 d% n/ B; c但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ K0 l! ]4 Q2 G( E1 `  @# stake it easy. B! O5 V0 M% M1 `9 n; L
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& n" p& e0 r* |" ~
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 F2 J* W6 t  @- K
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以速度慢 逐渐被淘汰 -效率低 * {, B! \: R. d
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想我们的敬爱想-我们的敬爱的敬礼!* F1 O  H5 J6 C2 V

' u" C" G% ?) |搬场公司-成立最早的优质的上海搬场服务商+ o/ b, g9 K" B2 U
服装批发-上海919服装批发基地
' I$ j+ ^' p( h. B0 h( _: D$ m- k张力仪-专业生产张力仪
# r- L" G9 L* B3 B! T服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" |" u( Z: B8 A: {6 W2 I

7 Z1 d9 R/ O- T9 z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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