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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 U5 L8 E/ Y' c8 Z. r
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, M1 S4 {$ i" D2 F
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......+ j& k: r9 N- x( {( g# v
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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9 g# R' s) D- E3 t/ ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. o$ ]! O7 [8 f) d
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS9 K6 X- O; U6 A! t+ w

+ B3 b/ j+ M; l% ~6 }& _TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 b4 D4 H8 Q  X% J8 S2 X, ?
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# V: k: ~) M& A- A( k

& N# h* b; T( F# qI really learn so much NEW today...................
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1 a' H. r' m1 @7 D% lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
7 ]" x: \9 ?( J3 |所有UPS的良好時間規定,在這邊都不管用。
( P/ u5 N+ {$ n  h6 O& B因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)5 a% {% C4 h" k- I7 O. n
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 n  I5 R# d- m* E也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 h0 u: ?7 r) e8 Y  \/ m再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# R' P0 |! Y" N% L0 a7 T後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- t4 B+ M' A! C3 G. Q
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- X* c$ |; c( V4 v4 Q- G8 HDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ ?, X  G2 u# {! U5 [4 o/ W  @6 M最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!4 S1 M2 p" I1 d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
8 ^* }; x# g% d再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
. [/ \! _2 ]5 ?& x就是這邊的郵寄服務是一個nightmare
" x9 U4 o2 x- w0 Q5 V, N1 u3 ?這件事情,應該大家都有經驗吧!* M( I6 w& x+ \& G! v
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ V/ i- k4 c% }2 q! L/ g
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 X! B3 d% I# r3 y2 E" ]1 J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。# r! A. G  u# Y% q
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
+ J* ^% E- h; q) F2 m4 T: [take it easy9 D& _4 ?$ w/ u1 ~+ |' Z' k& @
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* t. G( @6 c& C" s3 |- w& ^0 I
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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! C8 A$ t* O6 Z( f以速度慢 逐渐被淘汰 -效率低 6 V7 M* y7 c9 G' v) F& ]) S) H% e
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
3 h2 ?& w. D9 f' n服装批发-上海919服装批发基地: ~$ U* W. H5 ^1 |
张力仪-专业生产张力仪
, u) X  e; {# Z4 M8 A0 k; D2 [0 E6 G服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( h1 s/ q# S. C# U% C
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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