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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 X" \8 K  q0 e/ w, l4 C! m
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................; M+ Z! E' }; @* `
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................2 q* P! W! V; ?8 U& ~
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ISSUE TWO:FIDO.......# L; s5 ^& J3 N) K
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.& j1 @6 _1 t2 {$ N" V

5 _+ i( Z( m; t+ l+ ?Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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* [" g7 ~& J9 c2 x; Z. ~% SBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 `6 u" I, w8 o8 z: U4 h0 J

. q& _. w* @9 Q" d( w) i- l$ n5 `ISSUE THREE:UPS% k# r* ]9 l: F/ g) Q( t

8 g* D) }, D, _, a2 B5 H3 @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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) ?, ^: L5 }9 w6 ~# q# p' sat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!, e9 y/ `$ @8 Y

/ P) n1 |3 l9 U8 |6 V* aat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% Q3 C1 D9 H0 l" M+ K# ]  C# _/ U
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  E: E: X& N+ s6 Q所有UPS的良好時間規定,在這邊都不管用。" w8 m" D6 d' O6 P, T9 u
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 c3 [+ X7 L4 i5 b剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* w6 G" D) {! @& k" _8 S
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 {! M3 l4 W. N$ ^8 @& i
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, Z5 S5 M7 E  R8 m3 T* X; k& T後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator5 N& [) G5 B: Q( |* Y+ s% b# Z' K# ?( J
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
; ?; V! S( b( n' [3 T  K: @Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 ~6 c1 b- L: r& g. G4 p. M
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) w: Q; H1 k: x% {
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。2 F$ S9 T, Z7 K( z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
! B" z: ]# ]1 `7 V7 z" |' n2 v0 f就是這邊的郵寄服務是一個nightmare6 h( \8 d5 r6 W. x- T3 {6 F: b2 n
這件事情,應該大家都有經驗吧!1 r5 e8 ~# o, g. K* p
對我來說,這是在Ft. Mcmurray最不好的經驗了!3 O) y9 ~. j: H/ u9 o! T
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!" h( i( O+ K' Q# K
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 {; T( x0 N9 D2 r2 [, c# |4 q. W
所以我還是選擇天天笑的過日子好了! $ c$ @' V9 Y) t- ]7 `, D

! u, R. Q1 I6 ~$ Y9 g但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe5 T$ \2 m, C% h$ e4 Y) x
take it easy
  f- V( K) g) Z- p/ P' V" dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& p9 _9 ]! W; A& ~3 U6 l. j* ^Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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# A% |/ t9 ?: G$ k9 ?' f2 }$ d以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商2 t+ t4 Q7 r: @& `3 A+ o
服装批发-上海919服装批发基地3 w9 [; C1 c1 D
张力仪-专业生产张力仪) j* o; p5 N5 f5 k4 t1 B7 n
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 ~; p. r% v+ e5 N4 t6 a
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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