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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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3 M5 D+ u! w2 V% D: h# BIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" K3 p" `5 |5 L) o( U: l! X; z2 C( S9 G

6 o! k4 i! F4 L( w& o* ?OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 @1 w; I+ D, L! l
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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. W3 v# D6 [5 {: oBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 N8 o: w3 ^5 L+ ]# n! K9 Z+ P& P
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ISSUE THREE:UPS
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: p: W; ?- Z/ YTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......+ B0 J  h# T8 b" B& P) p' l% K

: n4 x) u7 _9 N3 ?+ U, v/ ]TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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+ ~7 Y5 A3 V; N( cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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+ W' l. E# G0 \7 F) }$ X% hISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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7 b- m- X, O) d  N7 _- \& XI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。& E  h4 o+ j. |4 Q9 a4 C6 S: p  Y
所有UPS的良好時間規定,在這邊都不管用。7 o. g1 ]5 H+ w% C5 [, F
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 C3 ~) x0 g+ V
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& d# b# f  [* C: R3 ~. n8 p0 z
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 Z! O# @9 |8 I6 ~! L9 Y8 R3 H/ ]: K/ g再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: Q* ]3 ?# `' `% Z8 G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" U# W- R0 X' k- y0 {: Q
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! }# n1 T& w4 r2 t' [7 m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( G0 t2 }9 O( t/ c, D
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!, v4 O. K) {% L. ?/ H! y0 q1 ?8 Y
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 q+ t7 N! F# M再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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; y; `. W# ~& {. A在那時候我瞭解到一件事情
* F7 K' ?0 N2 j就是這邊的郵寄服務是一個nightmare" w" e8 [6 {3 Q9 W
這件事情,應該大家都有經驗吧!
, P4 s, ?- L: ]' v: S( |- ]3 f對我來說,這是在Ft. Mcmurray最不好的經驗了!- Q7 A* W# y1 C. R' I; t  s& H
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 W. X9 _  K& Z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 C% f; T6 \' I4 a, W1 G* s所以我還是選擇天天笑的過日子好了! ! c/ l; C+ c' a9 C6 ^

9 t0 K& k1 {$ |- O3 x! t3 S! C但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
3 B/ F. O1 b( N" otake it easy
' A8 g( n1 M3 Q; c# A: \0 blife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 v& y4 O0 n% g& F6 oLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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+ u6 {5 |% V. J想我们的敬爱想-我们的敬爱的敬礼!& E% W* h4 A& v1 B# d( b( Y

, J' ^% q# U2 g3 T. E6 T9 Z搬场公司-成立最早的优质的上海搬场服务商
8 i6 _& b8 W! o, l# W服装批发-上海919服装批发基地
4 [6 }6 N9 h8 B9 D张力仪-专业生产张力仪+ n4 ]" ]1 @/ u5 v8 L; f/ Y7 N
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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