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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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, c6 A9 t' g% l" h& s- c  ~: F* WOK,,,,,,,,,,,,,,,,,,,,WAIT....................% z; {, Y9 o+ h0 f3 e4 A" T, A

3 L9 p; d9 t, _2 N. K3 EISSUE TWO:FIDO.......3 z+ e3 l: n! z* ]# o

' H& h9 I/ i9 }7 `$ Z5 ~It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 y7 n$ q* v5 y3 e$ P: J! g3 ~
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 J# `; K, \9 ^0 o! B$ D

8 Y: g( R9 e- W+ h- IISSUE THREE:UPS4 c1 A# p3 r+ p2 z
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......: A4 S' m/ ?/ r8 r: w6 I% M
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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: F9 r+ Q& i8 t9 dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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6 E( |9 X7 U: h& v* uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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- }+ T% X! N' ~% LISSUE FOUR:BMO$ T7 c# W7 R  O- p

* S/ M0 a5 Z) s* A1 ZBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!- m+ d2 ?  k' z# E5 k0 `# x
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I really learn so much NEW today...................
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; _( c( X8 i7 q$ G. wHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。3 R/ r9 y) [2 v
所有UPS的良好時間規定,在這邊都不管用。
  m/ L% x2 q3 \, D" W因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 |6 Y7 E; x) t6 G5 p4 E! P
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' J& h+ q6 o, ]4 W, b1 m! C
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& c4 q0 x& K1 F/ N0 U4 h: b7 B0 _再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator6 \  m9 n  |& b
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# O1 n/ y6 k/ @0 ^. J# J1 b有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 H1 w6 C8 @1 e
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。1 o4 b6 e/ R/ k) L
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
6 o/ X" v: w6 i/ @# A9 F6 B/ U(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  T4 u7 ^$ R$ k7 L$ Q& y再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 i' ~1 O# y6 D2 p8 K8 ?: R% i

. s! R- Z) F$ J' P2 W; X' H* X  G# f在那時候我瞭解到一件事情
! F& Z# I7 [6 H" [; F& P就是這邊的郵寄服務是一個nightmare' `& e# [7 T( b/ S/ N
這件事情,應該大家都有經驗吧!
, p( P8 B/ ^# f! l對我來說,這是在Ft. Mcmurray最不好的經驗了!4 c& e' Z8 h: j+ y5 w% s  d3 M. h1 T" k" }
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
& ]$ C1 B3 L! s9 L; n! y- d日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ {7 F% O# Y6 X* d0 q! |$ _
所以我還是選擇天天笑的過日子好了! " k2 T, {/ q9 n3 U, k1 h0 d

' h3 Q" R7 s$ ^1 c7 N* z但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ U+ d- J1 h! M0 j: {& Ftake it easy" T( a1 I4 Y6 `) Z) H& T
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! _# w0 F9 E, V2 DLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  z+ o* c9 |3 ^6 q0 f! ?# D

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; @7 f" \" q9 p0 z以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商& S* E+ m) B$ Q. k; T; m
服装批发-上海919服装批发基地
. ?5 ~8 O# P3 L0 G; e4 Y张力仪-专业生产张力仪" B! i# }2 N1 d3 g0 g" C
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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% |' o/ d) h& s' Z% {$ {# ^不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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