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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! k5 ~& d* r: W. Z
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................+ ^& T2 R6 l; h  h5 o% a

0 O. p  F7 w; `8 ~# zISSUE TWO:FIDO.......6 o. r$ `& g1 K& Z- u- {. c. T
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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3 M$ o6 R" m' w7 Q. H5 ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.: j" P, O! ~( f/ L8 C

0 z1 N, p/ ?: d6 |: P& ~/ ]' b  dISSUE THREE:UPS
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' d  K8 J$ o1 B5 [; }$ HTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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( T: L& O- O  R3 b; g* G8 TLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!: g$ Z! t: h9 f, f4 I

# L& y7 Q- v' @( L' Hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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& W. y3 O2 Q0 T( n2 YISSUE FOUR:BMO
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6 r, q! J3 _' X! L; O" eBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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6 T- x9 `# W; M7 d  G; _I really learn so much NEW today...................8 ~& r8 w% ]9 z# m, ~; x
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# o! ~8 O! }' `1 |
所有UPS的良好時間規定,在這邊都不管用。
4 ]5 {% _' a8 X" Y1 }因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 x  G  ^+ D, u4 ?/ k5 l
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 z9 }. {9 d% ?5 c
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' }' X( e7 n7 P/ ?8 ~再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
( c+ Y; \6 J% a# G- A$ X$ x% M8 w/ R後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 p3 B! v' y6 H# ~; ^- N有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況$ p! t7 Y- X" m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" P4 D4 s- O8 G, L6 [  i(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。9 p) O8 J: t3 U3 b
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, a7 S2 H' i: y; k6 k  ^

! h8 F  u4 b8 C- B7 W; W) B在那時候我瞭解到一件事情9 b, O" o$ T+ r, ^3 |
就是這邊的郵寄服務是一個nightmare
7 t8 L# Z' G; p3 r2 R0 K% u* f這件事情,應該大家都有經驗吧!
, ?$ Z( w0 j* d對我來說,這是在Ft. Mcmurray最不好的經驗了!
  e; C1 e) N0 u/ ?3 f# E/ r: D不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
3 T) w; E9 y% @  N日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* u" }  a; g; \
所以我還是選擇天天笑的過日子好了! ' Q! o: ^& U) [0 }

1 Z# \: C* U0 I/ C2 F但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; [/ k9 \! @7 {: X5 }" _$ C6 ~8 w
take it easy! n9 [4 p9 S! Y9 e
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 Y; {7 i7 F, g7 Q( |# QLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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! s8 _! f5 ]- A/ c, x以速度慢 逐渐被淘汰 -效率低 # {' \9 G, y2 v0 t0 h9 U
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2 m& B& \- D. x: V( H5 A  v想我们的敬爱想-我们的敬爱的敬礼!% B9 [  A. s! U, o4 H$ c

( C: ~" k( }$ k4 e搬场公司-成立最早的优质的上海搬场服务商% z1 T$ {/ p4 H
服装批发-上海919服装批发基地3 M5 H/ e( h' n' ^0 k2 Q
张力仪-专业生产张力仪+ R& ^+ _, |3 Y( h
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing! v4 p8 ?6 g( Y6 ]& c
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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