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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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- _& v  a, M. f6 p  e* ^) FIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................) P" j* R2 G9 C  Q
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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! A9 G# ~! ~  Y" A" ^- E8 mISSUE TWO:FIDO.......3 k% z8 B! U; n, Q' Z1 b2 }

6 g: O: W* }4 ?7 x1 I& `5 @It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.! b7 Q1 e8 n: r' L8 S
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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7 m& \5 [6 n' n6 ]) r6 l3 IBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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7 _( l8 L- R0 L% M: R! k  E3 ^& hISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 y: P5 p0 O1 B! v/ ]/ o& ?6 M; `

# F$ R. b' U% V' {Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 X9 t! V9 @1 S) X# R9 r
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:4 j/ t8 @/ c# s- w# b* u+ C7 e8 ]
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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* ^% ~* A% L! e' U. J, @ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!7 Q8 d5 I# K* [1 n' X- r
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I really learn so much NEW today...................* B& K$ p' f* B6 p( J  p. G

9 s) `! j; X3 X: yHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- }! G( s! R' f+ [8 r4 H所有UPS的良好時間規定,在這邊都不管用。2 u1 _/ y& k$ _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 T+ P  J: ]9 H; R3 H
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 A6 j' x* l, k! g也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- q' Z) X7 G; K+ z! a5 q
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# ^# N# J3 E% N. Y+ Z, I7 k- b! S後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( c! E1 c$ Q) y5 Y% F' ~& C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- ^2 e& P; B5 ?5 t$ o* \Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 v* {6 H6 J5 a# f, V4 C9 S- `9 U( T
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% z% `- X8 A/ D/ y1 ]' f9 u再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?* ?; n" F: D2 Q
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在那時候我瞭解到一件事情
: r: R. r8 b( f, i. F/ ^$ i就是這邊的郵寄服務是一個nightmare
* u: K: ^: v% K; H1 \這件事情,應該大家都有經驗吧!
) B8 }3 c' f; D3 i" s, ?$ \對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 n4 S+ O! w7 l: B' y: P0 e不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
3 y9 }* h7 s5 A) K. J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。; ^/ n; r: X& u3 v9 Z- [+ S2 G4 J
所以我還是選擇天天笑的過日子好了!
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# e: W- E3 H- s( w: O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
6 \0 i5 W# c: Ntake it easy
% t% I0 Q0 m- elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! B6 @) K4 x2 Y" o
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!- M7 P+ g) h$ I+ W  ?% i

$ [7 {; l& G/ [( T; w搬场公司-成立最早的优质的上海搬场服务商
( P' d, [6 T0 F8 S( c服装批发-上海919服装批发基地0 u9 T5 U' F5 a) O7 f
张力仪-专业生产张力仪2 B. t3 p& g+ L1 N9 Y" G
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( e0 N$ J" u  Q# L
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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