爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3231|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
% \! {4 w9 ?2 {( _
) B! B/ f: b- }2 {* k' sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
$ J9 P& _) K4 c: X; Y& x
, k: e. o% C# w% U" SOK,,,,,,,,,,,,,,,,,,,,WAIT....................( a' z' ?6 E0 d7 ^

2 \; G, G& l  m& |5 {ISSUE TWO:FIDO......." T: k- y6 v( |- Q& c+ X; E6 N

7 U: C* R$ }+ u$ X( m! e( E7 iIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." W" ?5 K7 O8 D& S

# d' _  i+ ^7 M+ K* J( [Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. w0 e* X+ R. m* x

) e! V6 Y8 B2 z3 J: _4 f+ B) r8 B" VBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( i6 ]0 j9 D0 F
  M$ H! i) d* X1 ^6 Z1 Q; o
ISSUE THREE:UPS
) a: v% d" E9 p+ m
2 B3 B0 d4 J6 U6 c" ?0 ?TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 V1 d2 m& c0 ^$ m; T

( S" n- B( E0 e2 k; @: C, i: h+ sLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
5 M* {7 K0 b, z9 D
( W! O3 [  O! {TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
" z4 \( n& Z" |' d. r% W( V) q* s6 j/ U' n: `, g3 L
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!/ Z2 \4 h. s  m* m! x/ Y% @
) F% Y& j0 n9 S+ w
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ E  N, I# n/ `) r) p
$ W* S+ y% W+ m3 q8 g3 C4 j
ISSUE FOUR:BMO
5 \2 j$ Z$ ^" p# [: P9 h) H( p7 Q) U, G3 o; G9 e0 Q. ^
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!7 \' H" K, D- B' {) C: G4 U
0 W/ ]: h. D* p) C0 @  _2 Y- R* B
I really learn so much NEW today.................../ Y( a7 ]2 A6 t* M& I
8 Q  z- E, p8 _" G; J0 P/ \
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 F  }/ ~  u1 z所有UPS的良好時間規定,在這邊都不管用。' s, O) n' C8 i; x5 u  @& J5 _2 {
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, \' j% ?* a3 x9 ?9 \" P; X剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) i  S# x( D. M
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* w: L% I8 R% c/ F, E) {. A' l1 N
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 f, J$ j* N7 e" d& L後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; ]' W% Z+ G% l7 e% r有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: v! I+ o. ?$ k1 k9 J. C5 X; WDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
$ T4 _& O/ {3 f2 r6 Q" I( K
' D2 s6 u0 v& k. W最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!7 _  e5 e3 C2 c! `" g( |' a' u) A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 h+ X1 V8 _5 ?, k/ D/ v再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) p' T* r/ ^# M. R  `
" r* P& K1 q% M5 ]
在那時候我瞭解到一件事情
2 l, v! y  S: l. k) K% h就是這邊的郵寄服務是一個nightmare: n5 T6 R& a6 M0 u: D" p0 ]
這件事情,應該大家都有經驗吧!
' t1 p4 t. X; e3 D- i對我來說,這是在Ft. Mcmurray最不好的經驗了!
7 A) J; t! v2 }" W9 D; x, X不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
4 K3 m" M0 [" r% _" b6 N' i/ w( r日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
. V7 ~) S8 L6 N所以我還是選擇天天笑的過日子好了!
6 b5 }& ?- Y0 \. o$ M& E8 ?" b9 U0 i) z  \0 A( D/ D; T' a) k: H6 y: n
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 u: Y3 T- i8 U+ D% v6 ~, M
take it easy5 ~: y7 |1 y: `+ i/ K, o1 {
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
% p" {+ V3 a# I! w  ILast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ {. }2 P7 @2 m* J: x: @# X6 c

' s' Y) C6 p- Y6 y" D% }; e4 w; k) @2 Y& Y
以速度慢 逐渐被淘汰 -效率低
% a2 j% B/ v# s* {: ~) ~! U( ]2 ^5 Q' _- m( @# }% P4 i6 o

# z0 {. p( K( X6 Y! W# c6 i- F+ V7 _
4 R0 }6 V, y" l% r& _" K1 z1 ]
: D' E  t7 R& L8 s8 ]
  z1 M3 n# n+ V; A( `, z- O+ }
想我们的敬爱想-我们的敬爱的敬礼!, H1 _& s" A  x" J) ?6 C
; p; w& l" }2 X9 M
搬场公司-成立最早的优质的上海搬场服务商
4 u! Y* F$ z/ U9 @) f服装批发-上海919服装批发基地6 ]" T" T8 t& i+ B- k7 C
张力仪-专业生产张力仪
: G# Z# [  O/ v0 o服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" {( @1 l* P% \) M/ |) w% e1 i( p3 v
- G+ ]- {) `6 N& E5 u
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-19 16:34 , Processed in 0.388308 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表