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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT") N8 T* [( ?; |& K# B- b5 h

0 }6 ?3 t: O6 h: SIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................% r. Y% B% S( o4 l
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......0 S0 c/ L5 C3 G  h, I) U  _

# J% p9 i+ p2 Z- X1 J: F' z* Q1 x# I& dIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 Q4 b, A1 k# B& n
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.4 S  {$ f' X- k4 s% g4 @! a4 E

( R+ z- h; a! F& K1 j4 CISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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- `: R8 k9 B" G8 VLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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9 H4 b: y! F$ q/ XTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:) b$ q" }: N' i) i1 i1 @

) f. g$ r' m0 q: U0 r0 Uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 K7 a1 S) _6 a8 d

: \/ ?$ z1 F  w) wat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.! M- P4 w3 y2 z7 ?  M0 L/ d1 z

8 q2 d% {+ Z" AISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!6 e3 C8 ~" o" h! P1 A1 O2 Z5 i0 k/ [

+ C4 A! m/ N* r3 i# II really learn so much NEW today...................
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4 E2 t# h" P/ p0 B' B4 IHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 W5 Z! b2 s. E8 E5 @- t
所有UPS的良好時間規定,在這邊都不管用。
# J: U1 {8 P3 z+ W' {& H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 F" z9 Y4 x! t* @剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ R( T5 ^! S2 d$ p也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% V4 G0 P5 {) C* Y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 d7 o7 I) Y  p* U( ?2 Y
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator  C* L2 ]1 n6 o' e2 i1 P
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ U% C& t5 O9 M
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。7 B# T+ H% m. Z+ h4 Q: E
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) ^7 S7 Q; @  v1 S; S3 D* b) W7 j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' h( e4 v" c: \0 _; x, p$ o再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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$ _; {' D1 [2 n4 c' k# }9 V: h% x在那時候我瞭解到一件事情
1 X" y0 Z, P6 f5 ]; M( S! h就是這邊的郵寄服務是一個nightmare9 d% x5 u  }$ \4 X* ]. c
這件事情,應該大家都有經驗吧!
) [# N  z0 f3 I/ e5 k1 p對我來說,這是在Ft. Mcmurray最不好的經驗了!. N& g1 X) z" {" K- ?* m$ w
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
9 ^- A) o; n9 w4 _8 j: Y, H" M日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- S9 N$ }0 @# F; X) f
所以我還是選擇天天笑的過日子好了! . _1 }- V8 Q  ^/ F( f& ?; U+ \9 i2 N. O1 V1 G

8 Q' i6 \5 C, Q# F+ p9 c但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
' ]1 D; \" ?, s' Ttake it easy/ j' t) [+ i* z5 }( |2 \# I1 D; t
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& {; l( w( N4 i3 J% B# QLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( f4 I9 k- Y& }+ C

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以速度慢 逐渐被淘汰 -效率低
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5 Q. @2 ~. r5 r, a想我们的敬爱想-我们的敬爱的敬礼!
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: Y: C$ M! P$ @* ^( l' s  d/ D搬场公司-成立最早的优质的上海搬场服务商! }5 x: d* Y' c# s5 [
服装批发-上海919服装批发基地
6 w( c1 e6 b& V张力仪-专业生产张力仪! o, X. `5 K; b& W, E  K" s7 Y
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 Q5 U, F8 X4 m0 F$ x5 Y

2 t. v0 d: k3 h# Y: E不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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