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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. }  ?0 i4 K& O2 g4 f4 Y2 G
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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, T# J! Z9 R& ?ISSUE TWO:FIDO.......3 Q- I4 ~6 ]( |1 m5 D" S2 f

2 f: ]7 ~+ u& m4 e2 M* FIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.$ z' d: s$ V* [" P9 E' D+ F
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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5 |6 ~7 _/ C4 |: G6 v  b7 Y7 x/ cBE CAREFUL AT EACH PAYMENT FOR CELLPHONES., S3 n) ?6 q6 m& m  j
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ISSUE THREE:UPS# I+ ^% h9 n$ a( q5 W$ P) w

2 a( E" _  ^- l" A3 ATODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.; N; x# `8 T! V, H

8 k, D7 ~+ _3 |Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 T+ G. N" e( D* z4 n
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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, Y, I, h% g1 L: k  ?at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying., r2 B7 F/ l  b2 X" i) f

' [9 R2 P* ?8 P, Q* \! O9 WISSUE FOUR:BMO
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' s- K0 M4 N: t+ p9 o6 \7 |" p& ~BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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$ I! Y; F4 [- ?; ]( E7 p  M. t3 ?( LHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. u6 j% T8 w) a5 G- M) [
所有UPS的良好時間規定,在這邊都不管用。2 q8 r" d0 N% W4 e- ~* m/ X3 x
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): Y0 C% s/ Q# Z
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 P! r4 H' U- k7 c: H# _" t9 Z* m6 `也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; Y3 C) q" E8 _. Y: P9 R# u, g, n
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
6 X0 l" p; Y' f4 `8 `  {後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 v" O/ I/ e6 {" G- v
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況& U5 M1 U/ w% v. Z; Y) B) c' l
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 c' G: Y% M5 d- F# ~# w3 G
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
, J- H6 r2 i$ x" A' J再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情0 `9 t$ w  C- C1 Y; u- h
就是這邊的郵寄服務是一個nightmare
; r, J' M: r8 W! i這件事情,應該大家都有經驗吧!7 f/ ?) n/ k' m
對我來說,這是在Ft. Mcmurray最不好的經驗了!' X" ?$ P" E" n$ ?% H# _- u4 R
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) d. E6 i2 k/ }; V8 e0 ]) p
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。) J+ ]. }  g5 H/ ~% G0 z4 g9 F
所以我還是選擇天天笑的過日子好了!
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2 X" r" t2 @* U. X0 [1 `4 b但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe  B* q5 ]1 F$ P  c7 ~1 i4 y8 R
take it easy0 `6 r  J% F  H  ~# i
life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ p6 X9 F+ y- |  Z. j( @( ?+ U9 ~# YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 T1 m) M  @$ }* z6 u
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$ T0 d6 M  |$ n以速度慢 逐渐被淘汰 -效率低 ! p, Q% v9 s) d5 r$ }% g* D- I% Z

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6 K, N! f. v4 R5 }$ P& |想我们的敬爱想-我们的敬爱的敬礼!2 w2 m* d0 S; a/ o+ f7 q8 b
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搬场公司-成立最早的优质的上海搬场服务商
, N  X% @9 U- F$ R+ ]! q8 Z6 e& L服装批发-上海919服装批发基地
) Y2 p* g" a" U5 l) x4 `1 j张力仪-专业生产张力仪0 S# D! r" b  b$ u$ h! l( D, f
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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, H9 p( J% q- ~) m9 k不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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