Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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3 [5 T) z7 z5 J" G( }•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
$ _: Q/ Q7 D8 o* z5 f6 B  _* K•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
5 `" |) F" X* ]8 c•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
. |0 M/ M3 y  I% e$ n; P0 T( ~•        Accurately processing sales and performing daily cash balance
2 ]. u- m4 q  d( z4 P6 d- w•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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# t4 t' P' x# x( n  z* S; Z# XIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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; ], ]0 n1 O* |0 \; F6 B, y+ }Qualifications
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Education and Experience
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7 t* X2 y" c$ g5 f7 F& A7 M•        Minimum 2 years of Customer service experience
  B3 j' k0 D3 p0 W4 ]# i6 h; |- w•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills
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8 x/ ]/ z3 k! l; y1 N; q" |/ m) w        Strong work ethic
# l# M, D3 k+ j        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
6 X+ m) H; n; E+ K/ j. X! b0 n        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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; O7 z* I. W6 P! ?; G( pThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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: H* i6 S+ O7 H0 fFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

- ?2 b1 a' E& zKevin Ramnarine
; ^) T) ^$ k3 V# Z  l. r0 LThe Business Link                               
- p7 J' S" E8 R3 m' c# Q100 - 10237 104 Street NW
' ]  C4 E9 o: ~; LEdmonton, Alberta
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; r$ n9 B, |: u/ S2 NE-mail: kevin.ramnarine@canadabusiness.ab.ca