Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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9 I/ r2 v& `3 G0 H; H•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
+ j/ h3 m9 x: I  U' c6 H: e: v•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
6 n4 n' u8 }& f" a, l: X& d! k•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
' d4 j* a) A& U- J$ X& d& Y0 y•        Providing appropriate paperwork to account payables and receivables
( Y9 g9 w" d4 X7 W6 g•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
0 O; ?; ]3 ]6 u9 [•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
) ]4 f' g# [* q& n+ n, R•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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4 ^" @' z9 b& g! i, _) j+ S$ FQualifications

Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

        Strong work ethic
( Z: U2 p! e! x) T        Professional, diplomatic and  self-starter
+ s' }3 ]$ w% \        Strong proficiency in MS Word, Excel, and Outlook
! W0 l8 C' a5 a- a        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
% _+ y4 |# V* t: a* }6 i1 p  u        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

, V) G" ?, \- z% V" m. w! l5 eThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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: ^2 x. b) _4 k- c8 IFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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# A& L) ]4 c  x  F/ KKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
& K( z2 {: ^! q) f; iE-mail: kevin.ramnarine@canadabusiness.ab.ca