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丰田承认换踏板不一定能全部解决加速问题( Q" N4 j6 ]/ m. T! R
By LARRY MARGASAK and KEN THOMAS
* z, x. ?1 ~. T; Z7 d4 K/ k0 H: GWashington (AP) -- The president of Toyota's U.S.8 O" k1 m+ D. u* G; n6 N( A
operations acknowledged to skeptical lawmakers on Tuesday that3 h- ]8 B4 A$ e: ]
the company's recalls of millions of its cars may "not totally"
' ~ W4 l+ |# Gsolve the problem of sudden and dangerous acceleration.# W/ ] n$ N: x& r1 p& H. m
"We are vigilant and we continue to look for potential( i0 H6 X( S- g& C) Q. h ]: [
causes," Toyota's James Lentz told a congressional panel.: R2 g" z) h. D! r3 Z# Y: G1 q6 a
However, he repeated his company's position that unexpected
( G* F# q' M6 G, H" Qacceleration in some of the company's most popular cars and
& ^6 S" s$ W& v0 D7 k# W- Utrucks was caused by one of two problems -- misplaced floor
$ P, a2 B0 B- \9 X+ s# dmats and sticking accelerator pedals.
" \2 P0 ?' `) P4 C) e# J" R# dHe insisted electronic systems connected to the gas pedal3 ]- C& @! k2 o( ]4 Y
and fuel line did not contribute to the problem, drawing sharp9 l- W6 p5 C* s) l7 \
criticism from lawmakers who said such a possibility should be
+ d6 K7 W9 c/ [6 Cfurther explored -- and from a tearful woman driver who could
0 k4 j* z- e- [2 R$ fnot stop her runaway Lexus.
& D/ F1 u- u% q3 j) C: V"Shame on you, Toyota," Rhonda Smith, of Sevierville,4 t: l& k N3 a( @' C* J
Tenn., said at a congressional hearing. Then she added a second
3 h" t k! u2 N: F4 ^3 E"shame on you" directed at federal highway safety regulators.& M5 S7 s" e5 P5 b8 F
Texas Republican Rep. Joe Barton cautioned his colleagues
: W) Z! E$ A* i+ w0 [ P$ X @' S0 qearly in the hearing against conducting a "witch hunt" and said* [* } v7 ~# V8 u
"We don't want to just assume automatically that Toyota has5 p3 q1 V/ c+ e8 C1 _3 g8 y) [
done something wrong and has tried to cover it up." But midway
' M, E; R8 T% tthrough Lentz's testimony, Barton said of Toyota's
8 a' H5 U3 Y: Z9 winvestigation of the problems: "In my opinion, it's a sham."
8 {0 c. e0 E. V( u0 dLentz said the company had not completely ruled out an9 s# ~7 g/ B* N) N
electronics malfunction and was still investigating causes of
8 b# ? V, Z& E# k: I" g6 H5 |9 R" Fthe sudden acceleration. Still, "We have not found a
9 X5 U9 o2 Z# u+ Qmalfunction" in the electronics of any of the cars at issue, he
; |) V. U3 i$ k9 |- msaid.3 P& p k% T; }! y5 r7 B* B5 h
As to Smith's harrowing story, "I'm embarrassed for what
* D) ?! \' X- S( A2 f- ]2 ]happened," Lentz said. "I want her and her husband to feel safe
3 b5 U$ N$ ` @/ _8 W3 Y. y7 x# x7 gabout driving our products," Lentz said.
: k" C' i% p; k0 a9 HThree congressional panels are investigating Toyota's E& t- X& y' [7 }: T
problems, which affect a huge number of Americans. Toyota has5 J* S1 K* J- N, z2 L2 E9 o
recalled some 8.5 million vehicles worldwide -- more than 6
5 ~$ e" X; y- P% z" S7 g$ fmillion in the United States -- since last fall because of
) H' H b$ t5 R$ R. W8 z8 D1 Ounintended acceleration problems in multiple models and braking
; [, R4 A5 ^% }( B7 s- @issues in the Prius hybrid. It is also investigating steering
/ |; D& [* R! g- ?1 Tconcerns in Corollas. People with Toyotas have complained of# G2 D% N6 Y$ K% ]" f
their vehicles speeding out of control despite efforts to slow) O. c. o! x- w& O% x L
down, sometimes resulting in deadly crashes. The government has2 W4 x3 c+ B; r; I9 G
received complaints of 34 deaths linked to sudden acceleration
! F, t5 N" c( J: f- r- F% h# }* x8 Vof Toyota vehicles since 2000.
2 L M: U( G4 J; ^) nLentz, who choked up while discussing the death of his own
) p5 s+ @. ]# l9 e$ i+ sbrother more than 20 years ago in a car accident, said he
% ~6 c9 B! }8 h- _# ^understood the pain.* r3 B. i) B6 A# o; q0 }
"I know what those families go through," he said.' y2 ` i6 S1 \% Y: o0 w& K
Lentz has said in the past that he was confident Toyota's
3 S& e9 m& [7 Afixes on the recalled vehicles would correct the problems.5 ]3 Z' A( ~) N0 f2 p+ t
But when pressed by Energy and Commerce Committee Chairman
( f6 C3 @4 W* R8 Y* eHenry Waxman, D-Calif., on whether the two recalls Toyota put# d8 u& [8 K# W% y1 F$ B+ ?
in place to deal with the issue would completely solve it,, E. |6 r8 P8 p3 G9 W) ]1 P1 X0 {
Lentz replied: "Not totally."3 W8 T( a; `4 W" ]$ T6 g5 n0 F
Still, he said chances of unintended accelerations were
9 A) K+ T6 A, c"very, very slim" once the recall was complete. Lentz also said
+ T; s) o. H8 n* U& A1 oToyota was putting in new brakes that can override the gas' J B& u9 w. O* }( H
pedal on almost all of its new vehicles and a majority of its
6 m5 }; f1 O" X! t4 {vehicles already on the road.
- |+ h% U+ a6 R. u0 D# W9 CMeanwhile, Toyota president Akio Toyoda, who will testify
9 f6 ~% Q* [( G/ V3 b# }( Bbefore a separate panel on Wednesday, said he took "full
# E6 g2 }: l0 vresponsibility" for the uncertainty felt by Toyota owners and
: h& ^1 }8 H0 Y$ m( o& F; \2 F7 g. G- Roffered his condolences to a San Diego, Calif., family who were
- }$ L% Z9 c! Xkilled in late August, reigniting interest in the problems.
6 ], n% a! o& r+ V9 R"I will do everything in my power to ensure that such a; @: |- Y* k) h
tragedy never happens again," Toyoda said in prepared testimony5 o: t5 W7 w3 {* O
for Wednesday's hearing to the House Government Oversight* Q* R* B+ i+ G+ b6 q# ^2 {. l: Q
Committee. "My name is on every car. You have my personal
+ Z5 r7 t B8 G" y0 t) {" Ocommitment that Toyota will work vigorously and unceasingly to) D* L. F- S8 l- p
restore the trust of our customers."' |% v1 `8 V! i
Lawmakers heard a brief, but riveting, deion from
6 @0 a# ~: }) |! _% y7 ~7 CSmith, the Tennessee woman whose Toyota-made Lexus suddenly
: u H5 F! \6 ^% S- dzoomed to 100 miles per hour as she tried to get it to stop --
1 g/ Y5 A, g8 r" b* r4 Tshifting to neutral, trying to throw the car into reverse and
* n, t, ^6 |8 a" W. A5 hhitting the emergency brake. Finally, her car slowed enough3 r+ J! a0 ^* E
that she was able to pull it off the road onto the median and
; a$ U5 t. {8 L: ?/ c. g/ _# ^2 Xturn off the engine.) k( G3 U3 b! ]/ m- _
Fighting back tears, she described her nightmare ride of
- V$ |0 C$ E" @: ~3 U) D! ^0 a2 K; WOctober 2006, calling it "a near death experience."5 V; ]& L/ S9 [" O/ }" ]' {
"After six miles, God intervened" and slowed the car, she
4 ^( Y1 j- Y( o% Msaid. She added that it took a long time for Toyota to respond4 Y$ o* M' Q% l- e- G' u; V$ d
to her complaints.
/ y* A9 a+ [. x- ZIn an often contentious full day of testimony, lawmakers
3 J9 D! l: A5 R: O! R/ c- Y# lreturned again and again to the question of whether electronic
( ^2 f: X1 r% m& Imalfunctions may have contributed to the speeding cars." E8 ]3 [* @. s0 [% G! K
"We are confident that no problems exist with the electric
0 \$ a# I! ]' _& wthrottle control system in our vehicles," Lentz said. He cited$ a0 q% d1 W2 d( f# w: n
"fail-safe mechanisms" in the cars that were designed to shut
t9 h6 T6 r6 O0 i* \ Zoff or reduce engine power "in the event of a system failure."
! x8 J- z% |7 ~4 S' U9 H/ aTransportation Secretary Ray LaHood told the panel in/ ^* g% [; t8 V, ~
prepared testimony that possible electronics problems were7 W) J4 T2 X, b1 H; O
being looked into by his agency. He said the company's recalls
2 Q* u2 i3 }2 A2 p# g% D2 @were important steps but "we don't maintain that they answer0 F: J6 l5 M: U6 |1 U
every question.": v$ p- @; d2 y2 H9 q
Toyota hired a consulting firm to analyze whether3 L7 X% D( I1 Q3 U2 M0 g9 S
electronic problems could cause unintended acceleration. The
, f& I- E) b' ^9 M6 [3 H2 c- N7 U+ ]firm, Exponent Inc., found no link between the two. But1 `/ X$ d. X* z- A ^2 R
committee investigators said the testing studied only a small
$ S! M% h: d. c/ n. c0 wnumber of vehicles
/ [& V6 y: X6 D8 vTracking down an electrical problem can be far more5 J5 H/ M p: S1 ?' e6 g" s: @
difficult, expensive and time-consuming than finding a
5 J* H5 b$ q* \3 e' m' m9 emechanical problem. Electrical problems can have more than one
2 u; P2 G' t, b+ r1 P: q! Asource, and they can come from inside or outside the car.
$ L4 M) l! x- P4 C) N' M6 ZMechanical problems often leave clues such as physical damage,% B! r# K D+ z6 V$ Q
where electronic troubles can be hidden in software or leave no* \9 C/ ^$ Y4 O$ i Y
trace at all.
$ Q; k! K5 D- t6 g& O4 s: S& [House investigators who reviewed Toyota's customer call7 L3 r$ n- ^% j* x, b- c
database found that 70 percent of the complaints of sudden! ]* f' s% j, V- [
acceleration were for vehicles that are not subject to the
1 u# N& `3 e; [recalls over floor mats or sticky pedals.
; e5 A& N0 [; E9 l) n. `8 wRep. Bart Stupak, D-Mich., chairman of the subcommittee,
! U# `4 W) E" K# W1 b' e# dsaid Toyota "misled the American public by saying that they and ^1 k9 b! _8 z+ z$ b
other independent sources had thoroughly analyzed the6 B5 o" |. H) ?8 g% j
electronics systems and eliminated electronics as a possible
+ ? \9 M0 o: [& \3 R' U) t; M+ Ccause of sudden unintended acceleration when, in fact, the only, j' G! m- K& \1 y& B/ v
such review was a flawed study conducted by a company retained
4 `* _+ k6 s z) lby Toyota's lawyers."% I( ?, z6 l; K. h; w
Lentz apologized anew for the company's slow handling of
0 m7 x! m4 g7 I) j$ x" }( f- dproblems. "We have not lived up to the high standards our: e: S q* [* G7 U8 w$ f! E" w
customers and the public have come to expect from Toyota," he
8 L. B' W: ~/ T1 n1 v6 W* Rsaid.
9 H3 D' d0 ]; q* m) M5 V& L# Q"Put simply, it has taken us too long to come to grips with1 `$ o. [4 [7 n- M: q1 }6 [
a rare but serious set of safety issues, despite all of our
) X* R9 w. [8 m( a1 xgood faith efforts," said Lentz, president and chief operating
$ u2 t8 o" k2 C# ~* k3 Aofficer of Toyota Motor Sales USA. Inc.) X( Q" B% F8 `4 L* W
Separately, among hundreds of Toyota dealers lobbying6 P3 Y5 W" ?. ]1 K& A) @: q* R
members of Congress Tuesday, there seemed to be widespread
1 P1 b/ u: q# X* }# y4 Hrancor toward a federal government they view as picking on the
3 w- F" G" A1 h2 H2 Hautomaker, at least in part because of the government's
! w6 t/ F& H, vinvestment of billions of dollars in General Motors and/ U3 m& T; p1 m1 F* [ X' b
Chrysler.' w" w1 X( W$ h; V
"That's hard for me as a citizen to understand why my tax
8 g/ D5 w6 K1 |- B, {; Jdollars are going in that direction," Paul Atkinson, a
# T- D- L" M1 n3 LHouston-area Toyota dealer, said at a news conference that also% R7 E& F8 _" |) ^/ D% ]1 Y$ F/ K
served as a pep rally for the visiting dealers. "To compete6 K/ o0 r6 y+ u' W0 A' ]" y
with the government as an individual entrepreneur is pretty5 y: R8 I) n5 K' {$ F) D# Z
tough."
6 Y8 j1 |4 X, }) i5 l- a+ g---
3 X, v) K; B: x3 S" NAssociated Press writers Alan Fram, Stephen Manning and Tom
5 ?/ a' m6 Q# {6 H, ?9 E* LRaum in Washington and Tom Krisher in Detroit contributed to
- W/ O9 k9 Y5 G$ Y4 \ bthis story.1 ]0 e) @4 [5 X
4 f" e) l/ C! e; m8 Q+ H* W, A0 j# x-0- Feb/23/2010 21:04 GMT |
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