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丰田承认换踏板不一定能全部解决加速问题; n U$ z+ |' O. h& d/ p
By LARRY MARGASAK and KEN THOMAS
+ ~2 `8 l/ M1 v* i& S, nWashington (AP) -- The president of Toyota's U.S.& O& E3 ]( _6 s9 x! k& [
operations acknowledged to skeptical lawmakers on Tuesday that
+ A6 B6 y& w; Q, p$ s: o8 V" j+ fthe company's recalls of millions of its cars may "not totally"# H, j. u4 }. M5 s. E# i
solve the problem of sudden and dangerous acceleration.$ x# C$ q; A) C' h- Y
"We are vigilant and we continue to look for potential
/ y7 n+ T: u7 ]causes," Toyota's James Lentz told a congressional panel.
* y: {2 `4 F6 `; \However, he repeated his company's position that unexpected0 u: g" b5 w9 Q# ~! s& \! M
acceleration in some of the company's most popular cars and4 W. q; f. i" Z% @( {
trucks was caused by one of two problems -- misplaced floor( D; @% W- R0 _
mats and sticking accelerator pedals.
- U+ c0 ?+ d% \$ N! t' S8 e/ mHe insisted electronic systems connected to the gas pedal
$ g6 v) p( ^+ J/ U I( Vand fuel line did not contribute to the problem, drawing sharp' g# n' r9 l& v$ e$ l6 Z z3 B8 L
criticism from lawmakers who said such a possibility should be, J% l3 a, [! P2 X }" R2 x
further explored -- and from a tearful woman driver who could
7 V- N4 ^$ c" M/ n4 d* ^: E# v. l! N. xnot stop her runaway Lexus.2 q1 b: n5 A2 H. G! ?" G
"Shame on you, Toyota," Rhonda Smith, of Sevierville,' E5 K) F$ F$ v
Tenn., said at a congressional hearing. Then she added a second
9 e, P3 o4 ^ h% k% q"shame on you" directed at federal highway safety regulators.
: {# q T+ x3 I) y1 M- iTexas Republican Rep. Joe Barton cautioned his colleagues
2 w& Y- H1 b `% F {/ ^early in the hearing against conducting a "witch hunt" and said9 U4 \% i) Q6 p$ \/ k! d8 v
"We don't want to just assume automatically that Toyota has
, F* U" h+ i! b3 z9 Ldone something wrong and has tried to cover it up." But midway
$ J+ R6 f' }7 H& Dthrough Lentz's testimony, Barton said of Toyota's
3 L P) G- O3 w1 {( Dinvestigation of the problems: "In my opinion, it's a sham."
$ [ d4 J4 ]7 k( x2 oLentz said the company had not completely ruled out an2 R# G: H4 H' A8 \
electronics malfunction and was still investigating causes of
" U0 O6 U# g& q/ a( w1 I9 N' Othe sudden acceleration. Still, "We have not found a
$ C/ O/ m \9 E3 x( L+ @- wmalfunction" in the electronics of any of the cars at issue, he G5 y! O: {3 w# p( D
said.- F3 i3 ?! D8 d. t; f
As to Smith's harrowing story, "I'm embarrassed for what& X# D$ F* L1 Q! n$ ~' G9 ]
happened," Lentz said. "I want her and her husband to feel safe+ {9 N5 d% I8 a9 [5 f) u2 z2 X
about driving our products," Lentz said.; D7 k8 L, d- j; ]6 s7 c
Three congressional panels are investigating Toyota's
0 q% B/ Y7 ?1 B. x$ q& _problems, which affect a huge number of Americans. Toyota has7 w% c2 O& k2 {$ ?' v
recalled some 8.5 million vehicles worldwide -- more than 6
( I$ q/ g0 j. f, z8 d9 @5 X+ R+ xmillion in the United States -- since last fall because of% r) L1 B" B2 |! E2 F0 O
unintended acceleration problems in multiple models and braking( ` k" I( }/ I% }! m
issues in the Prius hybrid. It is also investigating steering
0 q' ?# d' b3 {. k0 x% V3 g, uconcerns in Corollas. People with Toyotas have complained of
Q& i' }/ m6 d# f' |* {their vehicles speeding out of control despite efforts to slow' V6 E- _ c- e6 _! h
down, sometimes resulting in deadly crashes. The government has
$ \) d4 E: o+ O, \. U! `0 Z6 Preceived complaints of 34 deaths linked to sudden acceleration
4 z% j+ t" w! c" C/ t1 ~of Toyota vehicles since 2000.
( F* l. Q0 E8 h' FLentz, who choked up while discussing the death of his own
/ V0 T d) w+ N0 {) p: R8 A7 qbrother more than 20 years ago in a car accident, said he
: d5 ~! F4 W: A2 E: P* |1 Munderstood the pain.
) L% }6 _% n0 }; B"I know what those families go through," he said.
# ^0 N0 }6 w; u# t6 BLentz has said in the past that he was confident Toyota's m* w, I) h2 j1 o! |: y1 I
fixes on the recalled vehicles would correct the problems. l6 x( |$ l I3 K* s) r1 |* w
But when pressed by Energy and Commerce Committee Chairman, i6 y% K4 W5 ?; g9 L' }
Henry Waxman, D-Calif., on whether the two recalls Toyota put
0 D) b& u+ g3 Din place to deal with the issue would completely solve it,# X. S9 \+ W4 ~
Lentz replied: "Not totally."# z& \7 r, F2 K2 s. k6 z R
Still, he said chances of unintended accelerations were- y- X) b( c } _& ~3 F
"very, very slim" once the recall was complete. Lentz also said" Z; e! u7 s( i6 B& x1 @2 D K; ^
Toyota was putting in new brakes that can override the gas/ @9 E% P) H& I7 Y! I$ T& C
pedal on almost all of its new vehicles and a majority of its* C4 z: e$ r$ j9 s" `4 D' \) \$ [
vehicles already on the road.
K0 W( P* M+ X7 G. x+ qMeanwhile, Toyota president Akio Toyoda, who will testify2 H# @& n3 Q& V- I; O5 \
before a separate panel on Wednesday, said he took "full- ~6 S/ [6 d5 W9 @/ g7 ?5 h
responsibility" for the uncertainty felt by Toyota owners and
$ R% G9 M& S5 ?offered his condolences to a San Diego, Calif., family who were8 e5 O1 G- D) W( _6 W, E
killed in late August, reigniting interest in the problems.5 T7 |" Y4 m" F: {* g" e
"I will do everything in my power to ensure that such a
/ Y) `, D# w2 i btragedy never happens again," Toyoda said in prepared testimony) S) y+ @% l. k6 N' m
for Wednesday's hearing to the House Government Oversight
/ B2 B3 X" {. m9 ?# W cCommittee. "My name is on every car. You have my personal
+ s2 P5 J0 \* P' Y Z1 b1 q! mcommitment that Toyota will work vigorously and unceasingly to
) F8 F3 C- F" Y: V9 x/ srestore the trust of our customers."
" y5 m4 X e3 \5 l& R! e1 _6 h3 pLawmakers heard a brief, but riveting, deion from
) N/ Y6 H G' f( x* }: B) RSmith, the Tennessee woman whose Toyota-made Lexus suddenly- u! h% s# b2 P ?. _3 a+ x8 p
zoomed to 100 miles per hour as she tried to get it to stop --. `$ k5 i# w! X5 I& O! F# z
shifting to neutral, trying to throw the car into reverse and1 X: ~4 I h4 C" p
hitting the emergency brake. Finally, her car slowed enough
, ?, `/ D# m6 k6 o' B: M+ fthat she was able to pull it off the road onto the median and
, ]" H, m; K5 U G! G( W2 aturn off the engine.8 `0 K. s. l" P' r) E' ~
Fighting back tears, she described her nightmare ride of
; G. K) B% U9 l \& S( i5 DOctober 2006, calling it "a near death experience."* B4 Z% ^4 `7 k
"After six miles, God intervened" and slowed the car, she7 r/ O5 F/ h" e, E: y
said. She added that it took a long time for Toyota to respond* h6 y; H! o6 J! n, s
to her complaints.
) y8 G9 U b6 k h0 @; ]$ eIn an often contentious full day of testimony, lawmakers
; V9 I- y8 d B! f( W1 V K/ t3 Lreturned again and again to the question of whether electronic: D! z) |8 k8 X" j. q4 g% U
malfunctions may have contributed to the speeding cars.& k( ~2 w# i5 y
"We are confident that no problems exist with the electric
4 q5 G. V1 Y( @throttle control system in our vehicles," Lentz said. He cited
1 [' ]) B: O. m9 Z- s2 t"fail-safe mechanisms" in the cars that were designed to shut
4 S$ c+ W) z- q" \, eoff or reduce engine power "in the event of a system failure."
5 v8 b5 e) @- p! ]Transportation Secretary Ray LaHood told the panel in7 y% \6 |: ^3 G3 }, O& s
prepared testimony that possible electronics problems were0 c2 h. i- P9 T/ W) l
being looked into by his agency. He said the company's recalls" A# t) P! {' v B8 a7 T
were important steps but "we don't maintain that they answer; C D+ u( {8 N# T2 N0 t' r- R+ f, Z3 E
every question."
# z" x4 p% |( i# A- WToyota hired a consulting firm to analyze whether4 b7 o! \1 G& @
electronic problems could cause unintended acceleration. The* H" W& Q6 N( S g
firm, Exponent Inc., found no link between the two. But
7 q v5 q/ w* q$ zcommittee investigators said the testing studied only a small* q9 A1 s) c0 |
number of vehicles
5 \9 N$ S( X' gTracking down an electrical problem can be far more+ H2 K5 i: u/ J( ?7 G* i
difficult, expensive and time-consuming than finding a, J) }) P3 o, R5 v; o
mechanical problem. Electrical problems can have more than one
2 N! X& ^% j4 \/ m& |' lsource, and they can come from inside or outside the car.
1 G2 o( K/ S- f, m( GMechanical problems often leave clues such as physical damage,
! A" e$ g: N7 W3 Rwhere electronic troubles can be hidden in software or leave no
% o$ ^7 w6 W# b2 D9 Z" s8 w6 jtrace at all.7 i/ A# R; }1 i5 L0 @2 S
House investigators who reviewed Toyota's customer call
) \) z' o2 u4 W. @0 m, L& B$ w' ]database found that 70 percent of the complaints of sudden
" T, g- i' J- Z. r8 z( G1 d! cacceleration were for vehicles that are not subject to the% z+ t$ G+ J2 b! |
recalls over floor mats or sticky pedals.
: }. Q, Q% P+ H) ]0 u& vRep. Bart Stupak, D-Mich., chairman of the subcommittee,
" o- |* v1 j# j5 K* j& Asaid Toyota "misled the American public by saying that they and4 s n; g6 k) i W
other independent sources had thoroughly analyzed the0 x+ Q7 I3 z$ W: d
electronics systems and eliminated electronics as a possible
. R0 @. h2 t6 s8 Wcause of sudden unintended acceleration when, in fact, the only
, ]+ S# P% z* Usuch review was a flawed study conducted by a company retained9 w% B; I5 u# f. B* `" I
by Toyota's lawyers."
) h2 Z8 b( e4 q" ^9 l3 n. U! cLentz apologized anew for the company's slow handling of, D6 v& w! H' u: o+ X. d
problems. "We have not lived up to the high standards our& y2 A9 _2 T# j, @3 ]/ ~ _& n
customers and the public have come to expect from Toyota," he6 j, O- K% s/ m7 l' q- L2 Q! F' g
said. V1 }) ?" b& O' ^
"Put simply, it has taken us too long to come to grips with( X! x \" y# {9 n3 C7 V6 y
a rare but serious set of safety issues, despite all of our2 G; d5 K! M! f
good faith efforts," said Lentz, president and chief operating4 u" H; ^$ |3 k+ [( `
officer of Toyota Motor Sales USA. Inc.( b' W' |7 n( ]1 C; d
Separately, among hundreds of Toyota dealers lobbying
+ y) u9 P/ m: ymembers of Congress Tuesday, there seemed to be widespread+ F! ^# l% w; i9 u& q
rancor toward a federal government they view as picking on the2 C% B5 R0 q) z2 U( s, [
automaker, at least in part because of the government's
4 |% M9 ]& c& h7 R6 C& }6 [investment of billions of dollars in General Motors and
2 N- V: _/ @4 f# t1 w' H( KChrysler.) d G( c/ I. @' t% l3 v) Y
"That's hard for me as a citizen to understand why my tax
1 w' s' c% |. _9 gdollars are going in that direction," Paul Atkinson, a5 O% I' E4 h) t' ?1 u0 r: B
Houston-area Toyota dealer, said at a news conference that also
. p4 Z+ N7 l: G5 h/ D' u: ?; |$ u8 kserved as a pep rally for the visiting dealers. "To compete4 d7 a/ A% [( E4 Y
with the government as an individual entrepreneur is pretty
8 r. U; w. r3 T. U dtough."
8 w, J" M) F0 i: ]4 g---" B |( D3 L( S, n
Associated Press writers Alan Fram, Stephen Manning and Tom
& _. \9 }1 n+ VRaum in Washington and Tom Krisher in Detroit contributed to
; c) R8 q# \) U# E8 Y# othis story.7 I, d& r$ G1 g# S/ k
5 |8 k }( j' p2 M/ F-0- Feb/23/2010 21:04 GMT |
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