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丰田承认换踏板不一定能全部解决加速问题& t, y/ P' N* ~/ ]4 j5 X9 n
By LARRY MARGASAK and KEN THOMAS* [7 ?+ W+ \$ j4 s% P+ s
Washington (AP) -- The president of Toyota's U.S.7 t& a, U7 S! E* {0 X5 k, a4 A
operations acknowledged to skeptical lawmakers on Tuesday that: \; |8 f7 D. t9 s& u' {- D3 N3 V
the company's recalls of millions of its cars may "not totally"
6 K$ |$ }0 n6 l. |( ?. X; w4 Fsolve the problem of sudden and dangerous acceleration.
3 ^0 ~9 m( e+ j- P+ a"We are vigilant and we continue to look for potential( X$ h- A' C4 X4 E* \ n% r, R
causes," Toyota's James Lentz told a congressional panel.
2 V6 s2 ^3 G2 l. {) k* Z3 b9 CHowever, he repeated his company's position that unexpected
, Q* [. [1 V7 E r" l: v' N* ~acceleration in some of the company's most popular cars and! V/ ` R) Y/ O. B6 V% q& ]
trucks was caused by one of two problems -- misplaced floor
' d! {6 N D! vmats and sticking accelerator pedals.
0 Q% D" J# B. gHe insisted electronic systems connected to the gas pedal5 p+ m9 z* e& d( a g8 R
and fuel line did not contribute to the problem, drawing sharp
2 K) F5 C+ N) y" ]6 O1 scriticism from lawmakers who said such a possibility should be; L) E) g& o3 r* `. ^
further explored -- and from a tearful woman driver who could }7 k# ?; w& s6 X3 s
not stop her runaway Lexus.1 i& P! I+ K# _
"Shame on you, Toyota," Rhonda Smith, of Sevierville,
" n5 ]" o3 y1 W) s; xTenn., said at a congressional hearing. Then she added a second
% z; @1 z" R( w& \+ l# Y"shame on you" directed at federal highway safety regulators.
- m' r Q9 M; m+ D# T& G) ]6 v- }Texas Republican Rep. Joe Barton cautioned his colleagues
h$ {& g4 L9 e. ~6 X2 ]3 ^early in the hearing against conducting a "witch hunt" and said
& n# e2 z u9 i1 v8 x6 P+ S9 m"We don't want to just assume automatically that Toyota has
/ C( ]7 {! U$ X# H0 Edone something wrong and has tried to cover it up." But midway
" C) B. Q: y8 h& ^7 t' Sthrough Lentz's testimony, Barton said of Toyota's K5 \7 N" u/ ?; q3 `; y Z
investigation of the problems: "In my opinion, it's a sham."
/ y+ O6 J6 X c/ ] c1 G% b" P$ VLentz said the company had not completely ruled out an
9 [% I8 j6 @3 C- X; s. E# @electronics malfunction and was still investigating causes of" Z' o- ~3 X, b! |1 f
the sudden acceleration. Still, "We have not found a
1 ^% C7 ?& r8 y* O K3 umalfunction" in the electronics of any of the cars at issue, he
6 q% `& a. I7 N3 w. Gsaid., R" O! O) e/ r( ~2 n# V7 k: K
As to Smith's harrowing story, "I'm embarrassed for what1 u% C( W6 z, q
happened," Lentz said. "I want her and her husband to feel safe) |* t0 {3 x+ u$ U: v; I
about driving our products," Lentz said.2 K" z$ l' s0 o' Z$ d; O
Three congressional panels are investigating Toyota's0 Y& k# ]7 B% I% I2 U
problems, which affect a huge number of Americans. Toyota has
- R8 A6 B9 P' R9 O: X5 r) rrecalled some 8.5 million vehicles worldwide -- more than 6, D9 B& `/ |0 e
million in the United States -- since last fall because of
* r/ f2 C: R( w* O: Q$ f4 v# {unintended acceleration problems in multiple models and braking+ I# ^9 t. w) U4 N3 k
issues in the Prius hybrid. It is also investigating steering% Q- {' C/ a$ A0 j$ E; ^9 f
concerns in Corollas. People with Toyotas have complained of! N! e9 R' p: A/ ~: S' M+ g$ W3 d
their vehicles speeding out of control despite efforts to slow/ z; a' C! R& r% J0 \0 _7 u
down, sometimes resulting in deadly crashes. The government has" o5 A- k! L# G4 A. q) F, ?$ i
received complaints of 34 deaths linked to sudden acceleration
3 j6 G# V. E6 |3 }, kof Toyota vehicles since 2000." L" Q7 ^# w* j) z) _! w
Lentz, who choked up while discussing the death of his own
% q s' `) b& z7 ]9 R8 j5 _brother more than 20 years ago in a car accident, said he5 Q4 p* ?; s" I; A) X. M' A
understood the pain.- j* Y- e, A# F7 x) b
"I know what those families go through," he said.4 o" c- W/ b* f! e l1 X' t( P
Lentz has said in the past that he was confident Toyota's
- v0 S. ^% P" j- H. G. ?3 C; kfixes on the recalled vehicles would correct the problems.
9 c8 \$ y1 w1 P% u8 ~* w8 [But when pressed by Energy and Commerce Committee Chairman9 {/ j+ a' Z }( q
Henry Waxman, D-Calif., on whether the two recalls Toyota put
' O: r. ]: S4 R( g. |; [in place to deal with the issue would completely solve it,. \/ w& r; U3 i8 {/ K3 k
Lentz replied: "Not totally."% w7 [1 E6 @' o6 G; r6 T
Still, he said chances of unintended accelerations were
! z& X/ \; N6 _3 Z8 V' P( I- P"very, very slim" once the recall was complete. Lentz also said& I/ o) \( }8 b9 _9 k
Toyota was putting in new brakes that can override the gas, Q. r) Z' M" _ P& F
pedal on almost all of its new vehicles and a majority of its
' g9 T) {+ D, B% C# |vehicles already on the road.
4 h: s3 J8 r' l3 DMeanwhile, Toyota president Akio Toyoda, who will testify
& }7 G1 O# J$ Y' T; j$ kbefore a separate panel on Wednesday, said he took "full
. O/ s* w4 S) Uresponsibility" for the uncertainty felt by Toyota owners and
: w3 V! h# z3 a" n G. Roffered his condolences to a San Diego, Calif., family who were4 j! O6 y2 l$ h- g9 v8 H
killed in late August, reigniting interest in the problems.! J- e8 z V$ k. F# J
"I will do everything in my power to ensure that such a
3 `8 G q; Q/ R+ Vtragedy never happens again," Toyoda said in prepared testimony+ b0 R4 S# E/ \$ v
for Wednesday's hearing to the House Government Oversight
' s# K, c! G( M( T4 {8 k5 wCommittee. "My name is on every car. You have my personal
8 p0 ? d, ?) m, bcommitment that Toyota will work vigorously and unceasingly to
" p, j& m* x7 e4 c, Z* t U) ~restore the trust of our customers."
# a8 H4 A! K0 z. ELawmakers heard a brief, but riveting, deion from! |% Y7 g( L, `& K5 l
Smith, the Tennessee woman whose Toyota-made Lexus suddenly
( \ N p; H" P |zoomed to 100 miles per hour as she tried to get it to stop --9 V, Z) T5 u6 F: I& X' O V6 `) B
shifting to neutral, trying to throw the car into reverse and
$ E* B: ], G. p- ahitting the emergency brake. Finally, her car slowed enough
" M/ T, t- w8 \1 \ Lthat she was able to pull it off the road onto the median and
& K% @, g+ E" ^0 |turn off the engine.& E1 l7 `3 e6 [* f! |2 R
Fighting back tears, she described her nightmare ride of* d% k2 s& K5 B' y Z8 N6 Y
October 2006, calling it "a near death experience."
/ U6 a3 m; d8 S- { N"After six miles, God intervened" and slowed the car, she A; k" K4 I4 R. d
said. She added that it took a long time for Toyota to respond
! Y7 }5 g Y. J* l+ {1 i* Q" ~' v6 zto her complaints.
( @1 V' w2 O( i9 x# o4 ~In an often contentious full day of testimony, lawmakers& l% U0 g7 R9 C1 I
returned again and again to the question of whether electronic% K, k* U! U/ k% {" q, E
malfunctions may have contributed to the speeding cars.
' R! T8 {/ S* n4 Y3 w! q"We are confident that no problems exist with the electric- M( A6 W; I; E1 G2 d* `1 I( G# ?
throttle control system in our vehicles," Lentz said. He cited
) C+ L) Z# e! ^"fail-safe mechanisms" in the cars that were designed to shut, |& h! r' O5 k
off or reduce engine power "in the event of a system failure."
$ [; j+ s6 a& o- _: TTransportation Secretary Ray LaHood told the panel in/ u' [! L7 n9 x% E& [" r. R
prepared testimony that possible electronics problems were0 ^6 f) |& y A u4 K$ ] {( r
being looked into by his agency. He said the company's recalls
& x( w8 R! U% V3 hwere important steps but "we don't maintain that they answer) @9 U" [/ V1 n, @' ~
every question."/ x, |* P4 X* N4 [
Toyota hired a consulting firm to analyze whether- ]* ~6 Y/ }% r& K- @/ R k8 ]9 O9 r
electronic problems could cause unintended acceleration. The
F* v0 H; y( c- Y* ^, Wfirm, Exponent Inc., found no link between the two. But4 { t# S. f0 O) \" w5 _
committee investigators said the testing studied only a small
0 w2 {5 ?" `3 K' z% y8 q: Q) ?/ f* Snumber of vehicles
2 K% | V! z* j2 \6 }Tracking down an electrical problem can be far more
, C" v4 a8 B) _. o7 qdifficult, expensive and time-consuming than finding a
% m) C$ @0 q. `! e, S. Dmechanical problem. Electrical problems can have more than one8 X% z* V) }& |8 ^
source, and they can come from inside or outside the car.
7 F6 R: n1 t5 ^# e1 eMechanical problems often leave clues such as physical damage,! C' H9 f7 }6 h1 o P- D
where electronic troubles can be hidden in software or leave no
- g. L Q: ~/ O' i, n0 |trace at all.
( `6 L9 o: {) V. z" e7 w& a# cHouse investigators who reviewed Toyota's customer call
" x, q. C, Q, Q9 `database found that 70 percent of the complaints of sudden
9 ^3 ~% b/ g8 [1 B7 `* i G0 }" racceleration were for vehicles that are not subject to the9 @ g x$ G! Q! @4 m
recalls over floor mats or sticky pedals.8 Q' \9 Z4 p7 C. k" F
Rep. Bart Stupak, D-Mich., chairman of the subcommittee,3 P+ J9 Y2 v! Q% S0 I
said Toyota "misled the American public by saying that they and
* w; {! U Q& Sother independent sources had thoroughly analyzed the
3 _$ O* N8 B5 b" Pelectronics systems and eliminated electronics as a possible
/ ?) y4 c, V% ucause of sudden unintended acceleration when, in fact, the only/ _+ W* B2 X Y! l4 T
such review was a flawed study conducted by a company retained0 `1 _7 z% e7 E0 e# F1 D% D6 o
by Toyota's lawyers."
! V7 E8 p) B! [7 ALentz apologized anew for the company's slow handling of: R1 J4 a0 u7 b
problems. "We have not lived up to the high standards our3 g& W% {/ i' _
customers and the public have come to expect from Toyota," he
0 f' E6 t$ n0 |1 o) b, p# N6 D) y: {said.% I; _- N3 N$ ]/ _: w9 T
"Put simply, it has taken us too long to come to grips with2 P: c; W5 @4 R: q9 w
a rare but serious set of safety issues, despite all of our
6 T: J# C$ e' Z2 ], jgood faith efforts," said Lentz, president and chief operating6 S0 T; o- P7 t6 F
officer of Toyota Motor Sales USA. Inc.
7 d% b9 U9 ]- j, c+ SSeparately, among hundreds of Toyota dealers lobbying. Q9 ?7 i5 ^8 P7 M
members of Congress Tuesday, there seemed to be widespread
3 w1 I3 J8 D9 T& ]rancor toward a federal government they view as picking on the6 X) N' x `% G
automaker, at least in part because of the government's9 w" `7 h9 V" E q" n
investment of billions of dollars in General Motors and
8 \6 Q1 I" c+ y- EChrysler.
5 ]8 P( J v5 M"That's hard for me as a citizen to understand why my tax6 S& i; M- Q) z* E
dollars are going in that direction," Paul Atkinson, a7 |/ Q- U, o* D
Houston-area Toyota dealer, said at a news conference that also5 j; v7 k0 u N. B' p
served as a pep rally for the visiting dealers. "To compete* c1 F# @) \9 T: m# h
with the government as an individual entrepreneur is pretty
1 s+ p8 F8 O. L9 Utough."
3 N( {* {5 i. Y3 W" x6 P---+ a9 s: P' V# M3 k
Associated Press writers Alan Fram, Stephen Manning and Tom
% ?$ p# E2 G" n" D+ A, iRaum in Washington and Tom Krisher in Detroit contributed to, p8 @& ?( j7 O
this story.' l; B. O/ u4 D$ {5 C3 M( [
2 I, v- o( O7 g$ c2 r) X$ m; i
-0- Feb/23/2010 21:04 GMT |
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