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丰田承认换踏板不一定能全部解决加速问题# Q3 D, e5 s! O
By LARRY MARGASAK and KEN THOMAS: ~, V6 M4 ]9 m* G9 a- T
Washington (AP) -- The president of Toyota's U.S.; K, }* ~ n& p `9 w; g# \4 r( Q
operations acknowledged to skeptical lawmakers on Tuesday that
& m% e4 P( A) q4 w+ V2 e0 A+ n3 Zthe company's recalls of millions of its cars may "not totally"
) L- i' g. V5 g# s( Lsolve the problem of sudden and dangerous acceleration., k5 ^+ d% t3 P+ p
"We are vigilant and we continue to look for potential6 `7 z- [! w! A! y9 I1 m
causes," Toyota's James Lentz told a congressional panel.! x; ?. G q1 b0 q2 Y% q
However, he repeated his company's position that unexpected
! a' ]% g5 a4 facceleration in some of the company's most popular cars and1 x* T) Y9 P1 r4 T0 c; z0 `- B* S. G
trucks was caused by one of two problems -- misplaced floor- w- q+ ?( {; C" v( J) V# b/ A
mats and sticking accelerator pedals. M# B( F0 p1 E3 k+ t
He insisted electronic systems connected to the gas pedal0 O. J" `4 A8 @0 F# e4 G
and fuel line did not contribute to the problem, drawing sharp
3 D5 r; h5 u3 j; O1 Jcriticism from lawmakers who said such a possibility should be# t0 h1 o9 {8 s& z4 w/ E% D
further explored -- and from a tearful woman driver who could
9 A. D6 p' ?% u" \4 \not stop her runaway Lexus.. w1 f9 h7 }4 `) t/ g+ c) Q
"Shame on you, Toyota," Rhonda Smith, of Sevierville,. c J6 K& @+ _+ K' f4 K
Tenn., said at a congressional hearing. Then she added a second
! Y3 T n- {( I7 {+ x I"shame on you" directed at federal highway safety regulators.
0 M! P, t! h ^+ v3 @Texas Republican Rep. Joe Barton cautioned his colleagues
8 s- Q2 K4 J5 K: f. M2 C2 W. Qearly in the hearing against conducting a "witch hunt" and said
$ d1 |8 t& N% i) U"We don't want to just assume automatically that Toyota has
7 I' N0 V0 |4 U: sdone something wrong and has tried to cover it up." But midway% p8 o- k1 U$ w, y
through Lentz's testimony, Barton said of Toyota's
4 L8 P4 k- ^0 x8 kinvestigation of the problems: "In my opinion, it's a sham."7 E$ q8 o5 `& F( i
Lentz said the company had not completely ruled out an h: [; x0 q; u; ]
electronics malfunction and was still investigating causes of; k( d% c9 z: G7 }
the sudden acceleration. Still, "We have not found a
% f9 M9 G% z. xmalfunction" in the electronics of any of the cars at issue, he
1 |3 T0 n5 V9 K. [7 _/ I; Csaid.* K) r8 Q" ]$ N+ ~9 m( P3 y; d! e
As to Smith's harrowing story, "I'm embarrassed for what
) @: Z8 f9 e9 K$ X- i: H" a* Ahappened," Lentz said. "I want her and her husband to feel safe7 P$ A8 [" w! L. ]9 g% V) a0 i
about driving our products," Lentz said.
|% {' Y- W: o! ]Three congressional panels are investigating Toyota's
( R6 L# T4 ]$ y) Dproblems, which affect a huge number of Americans. Toyota has6 k y8 j0 z3 Z" q. ~
recalled some 8.5 million vehicles worldwide -- more than 6
; t0 l) C( v) ~7 c* C" Amillion in the United States -- since last fall because of
- A! ?) P! ^, P; ~3 D, uunintended acceleration problems in multiple models and braking
0 X* s, t- Y& J2 C0 dissues in the Prius hybrid. It is also investigating steering, W+ \% U! G' c9 Y9 D- F5 Y& r& t8 O
concerns in Corollas. People with Toyotas have complained of) b/ e( q1 t8 {* W# \% V0 N3 j$ w
their vehicles speeding out of control despite efforts to slow
! N; V8 o+ }8 n4 B4 b/ p3 u" Z0 `down, sometimes resulting in deadly crashes. The government has! ]$ G! ]5 w1 C% i. L
received complaints of 34 deaths linked to sudden acceleration5 u0 G8 F/ T) s- M8 ^+ {
of Toyota vehicles since 2000.2 t# G9 ^6 d4 n& L& n1 s0 b
Lentz, who choked up while discussing the death of his own, z1 U9 x% ]. R2 \5 \9 }* \
brother more than 20 years ago in a car accident, said he
9 }/ x5 f5 Q- Q* D2 t! c7 runderstood the pain.: ]( g1 \- v- r- `- _
"I know what those families go through," he said.
7 b- t9 f o2 u( ?/ f/ XLentz has said in the past that he was confident Toyota's
) [. a$ @4 K2 I! H7 @ _2 h6 ]fixes on the recalled vehicles would correct the problems.
* h+ B' m2 i" E* J' k- ~But when pressed by Energy and Commerce Committee Chairman
7 U) o. r0 S6 F( v3 a5 J' |Henry Waxman, D-Calif., on whether the two recalls Toyota put
4 M1 p2 h S) i- j0 Ain place to deal with the issue would completely solve it,
# ]/ N. K: r# @. h3 uLentz replied: "Not totally."# T$ A1 Q: c- G: b; V% w1 ?7 Q
Still, he said chances of unintended accelerations were9 Y+ n$ I" {0 L' D- ?4 T |; F) a
"very, very slim" once the recall was complete. Lentz also said2 g# p% o) D4 Z2 C
Toyota was putting in new brakes that can override the gas; Y* W! W7 `( Y* X
pedal on almost all of its new vehicles and a majority of its9 N) j x" ]- S3 w) f* l
vehicles already on the road.
" D4 T( C; s9 ^& IMeanwhile, Toyota president Akio Toyoda, who will testify( [: p) q- z' x q# r
before a separate panel on Wednesday, said he took "full
- z$ v2 ?2 }: N# `* X, w: w! o* Xresponsibility" for the uncertainty felt by Toyota owners and4 c3 l; |/ j0 p+ l( L' W, W4 `
offered his condolences to a San Diego, Calif., family who were6 a& O d1 E6 y
killed in late August, reigniting interest in the problems.
" D2 K+ a1 D9 o/ ]3 h"I will do everything in my power to ensure that such a
' |8 Y& @1 \% G3 ~- \& G% ctragedy never happens again," Toyoda said in prepared testimony
. N0 g: W5 ]: U' r* Ifor Wednesday's hearing to the House Government Oversight
* }) G9 }' S: p2 y1 F& x" TCommittee. "My name is on every car. You have my personal" p4 b M) v! P7 I/ n
commitment that Toyota will work vigorously and unceasingly to
# R3 R |6 u; R' ^* [3 Srestore the trust of our customers."9 r) W+ g$ Y7 j1 Q* _- }! Z' Z. k5 m; ~
Lawmakers heard a brief, but riveting, deion from, \. f/ t' t- N$ K1 D+ C
Smith, the Tennessee woman whose Toyota-made Lexus suddenly
2 {& C0 x1 T D/ q2 G9 f/ Q5 e5 wzoomed to 100 miles per hour as she tried to get it to stop --
7 k+ L3 F. y! [shifting to neutral, trying to throw the car into reverse and
1 _; S8 y1 l# _) L3 H; `$ K4 yhitting the emergency brake. Finally, her car slowed enough) B5 A2 F+ ?) P4 M7 [4 w2 o
that she was able to pull it off the road onto the median and# @9 w6 l% n1 r; @3 q* h3 d( m& L& r; r
turn off the engine.
0 b+ H2 }/ m' w2 ]; c) e. z( F: NFighting back tears, she described her nightmare ride of
/ e: s' s4 i- r+ X( B, O' n8 [3 o6 c: [% XOctober 2006, calling it "a near death experience."
, @( V5 o9 O6 a- Y$ p. k"After six miles, God intervened" and slowed the car, she
! ^! e7 t' F1 ?/ T" Tsaid. She added that it took a long time for Toyota to respond, R: p% D6 R5 ?9 @$ m$ l
to her complaints.
6 E' Z% m7 Y3 L+ ?( _# MIn an often contentious full day of testimony, lawmakers
' R/ X- Q( m2 C1 Treturned again and again to the question of whether electronic& g# [3 Z* T3 F' y$ e
malfunctions may have contributed to the speeding cars.3 u' T/ i* I. v9 Y
"We are confident that no problems exist with the electric2 N' L8 n6 u+ P I" z& m, Z5 O* o
throttle control system in our vehicles," Lentz said. He cited
7 s: M, c2 B9 ]+ q6 G"fail-safe mechanisms" in the cars that were designed to shut- J! L4 Z, i: C4 }$ `9 J
off or reduce engine power "in the event of a system failure."$ D, n" m% c" @ U# u
Transportation Secretary Ray LaHood told the panel in
- x9 L0 S( a# @. h+ ]; aprepared testimony that possible electronics problems were2 b1 q4 O9 p2 _
being looked into by his agency. He said the company's recalls
/ k2 }- L. L0 Ywere important steps but "we don't maintain that they answer
1 |2 _; C: q' |0 l% e/ t. a7 Levery question." O+ y2 f2 U0 q) r1 S+ U" B
Toyota hired a consulting firm to analyze whether
) ?3 b5 G3 S! \# R! K7 \( y$ E' c0 Telectronic problems could cause unintended acceleration. The+ J, D' G0 ^& _% {
firm, Exponent Inc., found no link between the two. But
) a% d5 H0 u. j# ?: H* |6 bcommittee investigators said the testing studied only a small2 l& J. C. S9 S- x; G
number of vehicles' j) @* @& q& d9 x! P
Tracking down an electrical problem can be far more
: F/ @1 U, a: P0 {difficult, expensive and time-consuming than finding a
; _4 B3 V# P) M: J/ }. s- N8 wmechanical problem. Electrical problems can have more than one
% V% D9 p, p1 h) @2 ^9 ?source, and they can come from inside or outside the car.
( g5 @+ J6 {* T# j' ]% m) e; J$ {Mechanical problems often leave clues such as physical damage,) s' D2 q# h2 B! i8 [) x9 F
where electronic troubles can be hidden in software or leave no
) v+ p7 q$ t8 q% \; J- [3 Ttrace at all.$ J! }& v5 [" \% a" D7 r( d0 F
House investigators who reviewed Toyota's customer call( |) I6 N, ]" A1 X* _) v
database found that 70 percent of the complaints of sudden
. y1 h0 c$ c6 O, Bacceleration were for vehicles that are not subject to the/ e2 \; B( M$ q
recalls over floor mats or sticky pedals.
7 ]5 l( t3 M. JRep. Bart Stupak, D-Mich., chairman of the subcommittee,, n, I& Z; x& ?, v* k* D" ]: }
said Toyota "misled the American public by saying that they and
- c5 I+ e" H5 Z$ e: g: [other independent sources had thoroughly analyzed the
" Z/ g9 {' w' ?! I X( A* Ielectronics systems and eliminated electronics as a possible
% F y; `3 W0 F8 Q5 Q0 C7 l! wcause of sudden unintended acceleration when, in fact, the only( a3 c+ F) j( z. L. M
such review was a flawed study conducted by a company retained& i# l0 d4 G' g1 \7 A9 W/ ?
by Toyota's lawyers."
8 l" ]; m. _5 P' d2 s9 dLentz apologized anew for the company's slow handling of0 Q" j& ^& H) w* U
problems. "We have not lived up to the high standards our
* ^0 x) g( |+ b4 k2 Jcustomers and the public have come to expect from Toyota," he9 p$ ~9 V$ T% R6 Y& \
said.
4 l/ h- D# V! b+ f"Put simply, it has taken us too long to come to grips with9 I9 Y y3 t$ J, E8 a1 E6 o0 k" `
a rare but serious set of safety issues, despite all of our
9 _, t. @( L) H2 f* [good faith efforts," said Lentz, president and chief operating
3 e0 b4 b, v, t1 G4 sofficer of Toyota Motor Sales USA. Inc.# T" A6 {) e3 j0 a0 p
Separately, among hundreds of Toyota dealers lobbying: w5 E0 V8 V! B$ ~4 r0 T0 {
members of Congress Tuesday, there seemed to be widespread0 S$ F. ^( g% z3 L
rancor toward a federal government they view as picking on the* p' A: ?% ?0 E5 U5 i: p x
automaker, at least in part because of the government's' c& J6 ^ [' T( D
investment of billions of dollars in General Motors and7 {7 c" e" a; j& O+ B
Chrysler.
( U( ^5 b- u/ s+ l"That's hard for me as a citizen to understand why my tax V6 g5 B4 o! D: ~& e4 I, M
dollars are going in that direction," Paul Atkinson, a
1 E& I" E$ b) C9 M1 n7 n5 ^. j: l4 sHouston-area Toyota dealer, said at a news conference that also& P6 H* H% H& w6 P0 C4 Z
served as a pep rally for the visiting dealers. "To compete- b7 b% [/ @. d' i, Z% W
with the government as an individual entrepreneur is pretty O# N$ j# Q3 c2 T' n" g3 Z% |
tough."
0 G& Q8 I2 L0 | D: K---" t t/ A; ~! D# i( U) l
Associated Press writers Alan Fram, Stephen Manning and Tom' I+ B, Q! _8 G, I+ S9 b! n
Raum in Washington and Tom Krisher in Detroit contributed to. q. k9 z( Z8 ?( D: G% o9 y* |! b
this story.
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