Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

3 k! y' N3 f# h6 U7 a0 yTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: v3 q" p+ D' r•        Phone and e-mail support for internal and external clients  
8 V  Y) \- f% X9 k( i+ b) \8 b•        Managing customer expectations
•        Documentation of technical procedures
) C/ Y$ V3 q7 I8 S5 D5 W•        Trouble shooting client network issues
# @: A: l0 L% U' i: W( V! E•        Optimizing system configurations  
  T% O0 j# |: }+ @8 b•        Low key software development tasks (not a requirement)
0 [6 C; w! d5 ?* k8 k: X•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
6 z% }5 ?  f5 ]" E•        Site services worldwide
+ Y! E' d2 l5 V/ U•        System training
$ I% \: v% D  l, n3 ~- V•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
+ H. e. n' W8 |8 M: c•        Technical writing skills
$ g! p0 |. g7 T" \5 P( `•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
+ x6 |; {5 q& E3 l2 b) Q•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' ~6 G2 w: m0 n* J* T* |•        Ability to work independently
0 ?5 f+ E+ v; P6 r3 T6 T7 n•        Ability to communicate fluently in both English and Mandarin
# [2 X( V1 u8 j7 K3 MExperience and Education
: O- _, f  P. t- C4 t•        Technical degree or diploma
& x7 k2 c6 s, R+ |3 @2 a4 ?# r" q" U•        2 years experience in a technical support role
3 ~% i* D, F; @/ uMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.