Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

+ K0 Q& o( H* B' ^2 J. o& vTechnical Support Representative
6 |5 D0 E7 W7 W% vContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
1 {% u; X! a, i  Z* t* V•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
7 H) d7 A% _* ]8 i•        Managing customer expectations
•        Documentation of technical procedures
8 e  u) y1 h: r1 S6 I4 M. t•        Trouble shooting client network issues
" s! A' H' H7 t- W7 r8 G•        Optimizing system configurations  
9 m- P" k5 P( j% a: \* ^- m! p9 v•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
* Q$ a2 o- _' F' Y2 e6 ~/ H+ S0 o" b•        Involvement in the development and design of a trouble shooting tool for client.
! Q6 b; {& P2 a3 N/ d$ k) {•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
* ~3 x! y, k, J1 v* p•        Work evenings as required
4 M+ f  D) N+ nSkills and Knowledge Required
; U) ^. Q8 i$ Y' Z/ f& r•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
- n) d8 o1 H1 b* {& L5 x6 h) i4 m  j•        Comfort dealing with multiple and varied assignments
: q+ v: k- @* ]/ ~- J9 U( i•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
! O- \  b% G0 x: ~•        Ability to communicate fluently in both English and Mandarin
: T0 A, k5 P" C5 \# `Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
' z" X! w) o, c. _0 E* w9 h: EMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.