Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

0 u) m+ I+ P9 Y/ o
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
7 B' h# G6 t. z- K" J+ F- D
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
- P6 }2 C6 r4 W5 L9 ?. p- t•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. b/ n; O( m3 O6 w: \# O4 Q•        Managing customer expectations
•        Documentation of technical procedures
1 U$ b0 t5 ?! V" Q•        Trouble shooting client network issues
•        Optimizing system configurations  
8 L4 D: Y" X# o- m0 d•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
4 o0 a2 C- B. T/ V' o•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 y( d6 |' b/ _( E# g) {•        System training
; t3 Z5 `/ J) k! E+ l  X- r7 }2 `8 Y•        Communicate and translate client requirements in Mandarin
7 l0 H9 H0 l6 D; L. X•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
$ @' Y, \  R* z% Q•        Technical writing skills
) g# T2 H6 M7 A6 h•        C++ development skills
8 I8 x, Y; Y1 \1 ]) [•        Software Trouble shooting skills, or the ability to recognize external issues.
/ s: `9 q+ q! S, Q9 N0 A: L4 F•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
" r" P6 {- M. w% h0 s' m* I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! m7 o; v) V$ D; k: W2 fExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.