Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

4 S. ~4 R' f0 A
Technical Support Representative
1 b! T5 J2 V) |0 G+ _+ VContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

1 X$ [( S% c. R  DIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- o- A& m: `5 b6 T- d% HPosition Responsibilities:
6 Y+ X" \# P0 m0 B, H( C3 e•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
2 K( l* U- E3 Q1 x$ `•        Managing customer expectations
•        Documentation of technical procedures
2 F2 l( Y( u) K2 o' R•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
% A! n6 E9 E/ O( X/ l•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
. ?. ~- }& T' x2 K; [•        System training
+ A+ G) |: v9 d; J& P•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
& S5 P( Z/ k5 l* G8 Y•        Customer service skills
* W. F0 m; t; H# Z: u•        Technical writing skills
•        C++ development skills
6 g  [% T7 b$ B: F4 r, a•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
" a1 A" E# k% m  T6 A* B% D" C3 k•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ ^) B  w. `, e7 A•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! i7 |. V! O+ R3 \2 Q•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
! |% u* W- R% h& K•        Technical degree or diploma
•        2 years experience in a technical support role
& _/ C" j% S0 Y3 A. VMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.