Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
; a9 J: w( E7 Z0 t, H/ G, h) R0 R  kContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

; q0 q5 \; C$ R; dIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* u) _# f3 }$ A5 SPosition Responsibilities:
6 B7 O5 q  G9 M$ N* }•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
) R8 J. l6 L! f, R) Q# E* ^•        Phone and e-mail support for internal and external clients  
' u; u& H+ u3 O# T•        Managing customer expectations
•        Documentation of technical procedures
+ @7 L, |$ E# R! ^& Z* u1 e•        Trouble shooting client network issues
•        Optimizing system configurations  
! ^" F9 k: z) S•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
- m! y. c( Y1 A9 N! |0 T# A•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
) ]3 K0 x" C5 R3 l2 M- T8 K•        Technical writing skills
+ n( n$ c, U( p5 n3 a•        C++ development skills
: I5 W8 E/ R. a, Y•        Software Trouble shooting skills, or the ability to recognize external issues.
0 h" r7 T9 ^7 B7 q( B3 k•        Network trouble shooting skills
•        Excellent interpersonal and team skills
* b2 y: v6 l: x# u  _/ z* d9 p. B•        Comfort dealing with multiple and varied assignments
2 V1 |6 Q% e" M1 m$ I' Y•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, _% f% R! K+ l•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
1 n. I4 H; v4 N8 W& HExperience and Education
8 P( r0 L1 V' }/ X$ }: [3 N2 U•        Technical degree or diploma
•        2 years experience in a technical support role
, k) h* [$ C4 P7 [9 ?Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.