Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ C# O' Y+ u; \8 S7 _$ l
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
# A  q' ^# n* S( ^9 }  @•        Installation, configuration and trouble shooting of software for process control
6 H' ^( _1 D9 ~4 f2 c  d& K•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
5 Q5 M' q0 W9 B- B- U. Q•        Optimizing system configurations  
: Y- X9 j5 V- @. ^% d•        Low key software development tasks (not a requirement)
' R. Z/ f1 _5 U8 y•        Responsible for maintenance of internal ticketing system
) W, p4 j1 J3 G( y' D1 n$ }4 Y•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
* l2 M! R3 U, M: B- ?•        Customer service skills
1 b3 F4 }4 G0 d0 ?+ A•        Technical writing skills
•        C++ development skills
9 K( R: X# |+ m7 q•        Software Trouble shooting skills, or the ability to recognize external issues.
9 ~. W( N0 U- [# y•        Network trouble shooting skills
0 `: e; ?) w$ W7 @•        Excellent interpersonal and team skills
) U) C+ I8 b0 x1 {•        Comfort dealing with multiple and varied assignments
# T% Z2 B. g5 p( L7 J•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
3 I# @4 N( H4 u( `: a+ eMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.