Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
& q% Z+ r$ f! z& E8 J0 b( TContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 z1 V" z& s8 K1 pPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
/ t' `! i( \+ Q/ Z/ y•        Trouble shooting client network issues
, H8 z7 ?; J4 U# ?$ w9 z5 ]•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
; }* x. B/ p: P; i4 r2 p6 k: s•        Responsible for maintenance of internal ticketing system
+ Q3 n$ P9 |/ x; x/ v•        Involvement in the development and design of a trouble shooting tool for client.
1 c+ L, h/ m4 H6 x: v! h•        Site services worldwide
- H: }# v/ L! a1 W' T/ n& i" I6 r•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
. N9 }' U9 x5 n! s$ A- XSkills and Knowledge Required
3 z9 _: g8 v: b- [2 I: M& p•        Customer service skills
5 K1 a8 b: }! @2 [* m•        Technical writing skills
, F* z1 z; Y' F. ?3 s•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
( z$ o  R8 i' W' W9 g) Z" x•        Network trouble shooting skills
•        Excellent interpersonal and team skills
0 J1 ], G# e4 q( J* a1 R•        Comfort dealing with multiple and varied assignments
. I' p$ k& w% G( y; b•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, U: n4 b! o8 Q: H: ?' @1 n, T•        Ability to work independently
* S  R" p6 z' J8 V•        Ability to communicate fluently in both English and Mandarin
Experience and Education
  \- L3 c. j* {1 O2 c( K•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.