Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 N& K9 R% ~4 i* pPosition Responsibilities:
; D6 ]9 a5 r, D  A3 f•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
1 h6 D8 V. D; i( J•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
( S7 h9 r2 p, Y5 g. i•        System training
' Y! S" Z, |( M* @•        Communicate and translate client requirements in Mandarin
. n: J2 [6 y3 w; \% n; P( m5 m•        Work evenings as required
Skills and Knowledge Required
% I" w2 t. p3 Y; @$ q•        Customer service skills
•        Technical writing skills
+ @) x: |& i) t  u& P% q/ ~3 a# x3 n•        C++ development skills
$ q1 k! E7 Y4 c  W2 J•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
. K, x- c0 V! G•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
  w0 z1 X8 K* r6 vExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
' T5 \  p' C& l9 m  eMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.