Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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( s+ b; P% ]) T1 ]If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
6 ^2 @( l4 k) K" E4 r•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ O1 Z' ^8 Y6 M7 A•        Documentation of technical procedures
7 C+ e3 v8 K$ W# w; j7 \9 ?# G  O•        Trouble shooting client network issues
: J  ]) ~9 i2 k5 d•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
) K! g1 a+ k9 }" w: q•        Involvement in the development and design of a trouble shooting tool for client.
6 b7 S3 e& [6 O•        Site services worldwide
! \; j" d+ O  }& k0 ?•        System training
: p# ~5 h: F8 j5 m•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
& S7 b2 ?. s+ b" ?0 ?4 p•        Customer service skills
, }( h! Q8 v" I5 _7 ?5 Z: ]# M# o•        Technical writing skills
. r" H5 ~0 u# o•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
% s% [) @$ P, d•        Network trouble shooting skills
" E5 r; d# A3 r3 b•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
; d/ P- H4 c0 [- J& @8 v•        Ability to communicate fluently in both English and Mandarin
) Y# I5 a, A  LExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
( h, h; f" _9 e3 h6 Q  p) OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.