Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: s* ?9 Z: t2 CPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
+ L; @2 B+ a' w4 `- H) v+ s) g( c•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 W4 h& Q2 h( `5 h•        Documentation of technical procedures
•        Trouble shooting client network issues
- i. I& E/ ~$ T: y% q  O. K0 X•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
' n" P8 T- n. @5 j) M) A•        System training
•        Communicate and translate client requirements in Mandarin
) u+ U8 P6 o+ R4 E8 h0 F6 d3 y•        Work evenings as required
/ M- W8 T3 E6 [* T- X: Q2 PSkills and Knowledge Required
•        Customer service skills
7 E0 Z: l8 t! n) M2 `- A7 L7 j•        Technical writing skills
- {5 e% B, u: |" ^' Z8 Q+ a, v•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
, n, k  q6 `0 {. I( w' \* n1 {•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
9 g- m0 a/ T, Z$ ]! I' D+ F! J•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 ?9 R! d7 A* u( {6 t- x  Y. G•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
) w0 v8 z: q* H  `5 _5 ^Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.