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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:

( ]0 l0 A1 m5 b( l9 MThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

# V. J( J5 G$ y! {- v) F· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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6 S% H8 O- t" {$ n· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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) }/ O# X% \1 j4 {· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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5 r( k3 o; `4 T5 A2 A: C! ]JOB REQUIREMENTS:
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2 a& y- Q. Q: P, k· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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2 g9 I, V0 \; h· Experience in supervision, leading,and managing a team of technical experts is essential.
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) c! A& k) x- P' n7 ^# ?· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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6 W) G/ h  n, |SALARY RANGE:

% g5 i! \+ I! }5 c& G% r21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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4 i7 X& u/ B/ AThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
0 j- N3 {7 G( \# [" J# cClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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