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Desktop Support Team Leader
6 s! u+ n; m- H( l; H- r- Z0 ?Systems Analyst III
, \$ C' F/ z# W  u/ a, iJob Requisition Number: 90440
+ }  p6 M* `0 M2 a  _8 p- s) }1 Temporary Position (Approximately 11 Months)
, N6 Q' J  _1 ^2 e4 ^CSU Local 52
Corporate Services - Customer Support
+ ]9 o* Y3 h2 h, h0 ?8 cWork Location: 12th Floor Century Place
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FUNCTIONS:

5 v3 G9 i( p$ _& l1 K9 kThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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( z0 _. j7 ?4 Z. e' G: r· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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& o4 B- _, p- r9 b, M- [4 B2 w· Researching, planning, producing and presenting technical recommendations by formal reports.
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# S# C- V5 c5 A: \· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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5 v4 ?/ f. Z! [! V5 tJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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: ]9 ^5 v+ e4 @) X( A· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

6 P  p: @  b9 u  M8 x! @# W· Strong technical, communication skills (both verbal and written) are required.

* i8 A* D! Z  C3 a  J3 x1 E· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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: n' ]0 d, C$ C5 N1 X3 z· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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; ]6 F" j* l! @; e8 H# g) {. ESALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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$ u" H# k- d% Z! {$ Z& HGENERAL:
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+ ?' ], G$ x8 \" C9 MCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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4 J7 b  L& l: Y5 Z! xOpening Date: 十月 27, 2005
6 v& J& o& G6 i* E/ {+ T( qClosing Date: 十一月 07, 2005


  x+ F7 S2 h, k- J) j5 TApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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