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Desktop Support Team Leader
8 Z  E! F5 b0 p! N/ ~, ^; D0 jSystems Analyst III
4 s( l5 f9 }/ z$ F/ K9 K# \Job Requisition Number: 90440
0 z, ^/ Z: X8 Z! ~: m9 l1 Temporary Position (Approximately 11 Months)
. A% o" o' N/ Q3 R" {0 l* }6 OCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:
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- ?$ o7 Q3 I( SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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9 f4 q! G6 z6 @1 V* M, j8 A· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

5 p+ W  H' z2 k. P; p· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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4 I* N2 b0 N% l! c· Working with other operational areas in maintaining an ever evolving desktop support model.
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+ U0 V  N0 T- |2 o· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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; v; F% N8 s$ k' W- Y· Researching, planning, producing and presenting technical recommendations by formal reports.
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- B2 R+ ~1 p0 t, d  T& o  W2 i. x( i· Establishing standards, procedures and documentation for the Desktop Support area.
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. k+ A7 Y7 {& h& r& G" u· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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/ ~4 Y) S, d* v, P. VJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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4 s8 q) J2 V3 s4 M9 A! I· Strong customer focused approach to delivery of service is essential.
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( h1 Q& N0 y4 C8 m, o2 f· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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: a8 u1 P  ~: T3 }, c6 `2 N7 u33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

* I3 @0 H. t) q0 n7 i3 m7 j21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



; }& Q1 o# t+ u- `5 G  JGENERAL:

0 L" F* @# T# O+ A- ECivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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$ N/ M( F1 y1 G$ T8 JThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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. O0 U# H1 D$ ^4 \Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


$ k5 i$ p" e5 w& u- V( `) p) ~Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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