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Desktop Support Team Leader / k9 E0 [4 R7 t' c% b
Systems Analyst III / R" I, e( s% S! A, Q) B* n
Job Requisition Number: 90440 & d" b9 O$ C0 M4 r
1 Temporary Position (Approximately 11 Months) ' l U! a2 j" M+ m8 q2 }
CSU Local 52 ' P7 V4 p& F' l1 x' v
Corporate Services - Customer Support ( H E! X' c* B) m' P E
Work Location: 12th Floor Century Place
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FUNCTIONS:. w5 X) X/ c: ~+ X& P: p8 Z
. w" r3 D) p7 `The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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' I3 g5 a1 m* [# N. f& T· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.; `0 C2 _& o* H2 j) E
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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! ^& M! q8 _9 }· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.7 E* ]3 K% k8 v) y7 m2 R+ O |& i
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· Performing quality assurance for work performed, in response to customer requests.7 V1 T2 H+ ]9 t1 @! M- p- G+ X
( j' P5 I& M; I' x+ C· Researching, planning, producing and presenting technical recommendations by formal reports." o. M: W5 j1 ?$ [8 S' ^
1 P1 @( @' d4 U! }1 t$ V9 | }5 M· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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5 T$ Y/ I: Y1 a% G1 d0 a6 PJOB REQUIREMENTS:- V- `7 l# A; C" S8 ~
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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: _$ p1 \! d# L3 J4 t+ D0 z- G( i6 B, g· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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* U6 K c8 n& I· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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& L: ]8 V: h- e: A: `· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.3 J L$ T* s. n! V! v4 H' m0 b; O
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4 A+ Q# f0 c+ ?* v3 x. A: cHOURS OF WORK:
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7 j% _' I. E- T, ?0 X2 ^" `: h5 N9 E33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.2 k. @. C1 a, Q. J4 M! t
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* Z/ @, F x, cSALARY RANGE:2 d# O( e) |* b
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:0 K! X9 F+ g+ ~& O) m* H0 u5 d
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.* ?- [+ v8 o! J. w' r
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005 6 p/ W4 g( y* P$ D
Closing Date: 十一月 07, 2005 & z5 T/ k- X% C" k5 b5 W( G) r$ m# Q
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1 A$ @8 `/ }, t* fApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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