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Desktop Support Team Leader
Systems Analyst III
. v1 e6 G/ K/ `; [' i  y2 KJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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7 @+ w$ v+ q9 s* O4 VCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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, h7 r; j1 [. Z0 R& s; A1 u· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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$ v9 y8 y- j8 y3 j4 k0 o5 F· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

9 r/ U" m/ h! R9 s: X2 v# j· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

) o) q: t$ P% e) x  U8 c2 W2 x( N· Establishing standards, procedures and documentation for the Desktop Support area.

1 L6 A4 M( j; }· Maintaining a strong team atmosphere, while ensuring proper communication exists.



& ~: W& |6 k( s: t- x  OJOB REQUIREMENTS:
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7 f5 ?% G3 y1 [· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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; g* Q( q7 }& C; n· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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3 w0 j. L1 S8 S3 Y0 K· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

* F4 j5 k, Y, P- O' E- B· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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8 W3 R0 v4 l6 b* O· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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