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Customer Help Representative - Edmonton – ADV14745 Z" V+ M) Q. ] |3 t; j5 Q
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About TELUS' G$ ~, W0 Y3 b" [3 Y L) f
8 L+ ]- n% L5 S: c7 A+ I7 S! TTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 3 l* Q! B7 |( i! X% v! i
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" L1 L, j4 ?* s) c+ uKey Responsibilities:8 x1 H9 A, N2 J$ a& A! B0 g
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+ g+ ]- A+ o1 A1 \ mWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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9 ]; Z2 w1 r k# }. R# E2 ?. xYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: 5 L* c5 R+ E9 v; S# U
: V( J) }3 F" M/ r/ D5 Y( U; sProvide service to TELUS customers.
" {1 f7 g0 G9 x7 N$ o# {* xIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
( Q) T- w6 B/ v- h8 Q! cHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:- V8 l9 K8 K" Z1 F0 N/ j: V
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.& B5 H$ R5 d9 w, e3 M4 r
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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5 @+ r: l1 ]1 F& WQualifications 1 w0 j; y# p6 |; b+ }
Required Knowledge:/ P; i3 ^ x. O$ M6 n- ]6 n5 s1 I5 }
" Q2 w- J8 e. r$ r8 nTechnical knowledge of data/IP products and services.5 V' ]1 [: j! W
Technical knowledge of voice products and services is an asset.( ?- e$ g) ^7 ]. l5 _& q D
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.1 E/ a- C1 H5 f& P4 v% h: k: N1 I
Familiarity with trouble reporting systems is an asset.
& a: r$ z+ ~' Q2 e' Y' ?. l, YSuccessful experience in a customer service environment.
7 v5 O O w; u" P3 kWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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, e# M9 l7 @0 W, xRequired Skills and Abilities:
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: o. q4 z1 V( V+ [5 ]: [* ]0 rMust have exceptional interpersonal, oral, and written communication skills.+ b7 d8 b% R* R. l i
Strong problem-solving and trouble-shooting skills.6 C# e( v+ T# [$ G9 K+ f, P' b D
Ability to work independently with minimal supervision.
, Z4 L2 K! h! E6 TMust maintain a high degree of accuracy and attention to detail.5 K3 p* Y$ a1 ^0 ~& Y! w
Ability to effectively compile and analyze data and make sound recommendations./ n1 L' X( I1 T& D3 g
An aptitude for recognizing and creating sales leads is an asset.
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( W: G* i6 r& J+ w) a" [0 ] Additional Requirements:
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/ W0 h7 M5 e @5 F7 ?5 M- y+ M: d uReliability and regular attendance is essential.
. W3 i# I& ?( }% j5 [( x5 y3 JMust be able to work in a measured and monitored environment.
2 q4 v$ |4 C3 P8 z# iAbility to work efficiently in an environment with limited ability to move about.% D" X: m- Q* l7 Y- F% z) y
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
$ R# D9 }1 v( ~3 Y Z: jThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.& {4 U. R+ w+ w; P. o T! ]3 z
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TELUS Values in Action, i; U% g5 i% L8 L- W3 Q
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;6 O' j7 V5 d7 u' k: a
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We embrace change and initiate opportunity3 Z" P( J2 Q, V# {& g8 Y
We have a passion for growth
5 `0 i1 s: F# j% m$ p4 g# z; \' z6 RWe believe in spirited teamwork
; [- L" h M8 F* I- h KWe have the courage to innovate4 Q9 a9 F: `, E0 h( l- C4 F* {
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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