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Customer Help Representative - Edmonton – ADV1474
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About TELUS
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5 e' P5 J* e2 C" G& y. m3 yTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. " v+ D0 x+ J' A8 a* A& c
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Key Responsibilities:0 p* f+ u$ I4 g0 k
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6 J. s" f0 U0 h" bWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.' J0 A+ f2 y, C7 q, |5 @7 o
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 8 J- {. [2 a. ^
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: `; O$ i% ^$ q: K! e, h# U! | In this position, you will: & E3 w/ ]. N9 K0 {7 F" ^. c
# v+ V# l* N4 d4 k4 G3 H, `Provide service to TELUS customers.. i) b& ]& V( j& G1 p! f4 S
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery: a5 C3 y$ A' w6 K
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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9 W, h1 [4 r4 fYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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4 y" e3 [) b! XYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications ' ?, m& y8 M8 \7 N. j ^2 v
Required Knowledge:6 K1 m, A& l) l7 V
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Technical knowledge of data/IP products and services." o% t# X7 c# V
Technical knowledge of voice products and services is an asset., ^5 R, ^ w7 {3 o$ d( Z% Y5 R
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.# F3 u; n' b( {5 B% c; O6 d
Familiarity with trouble reporting systems is an asset.
0 R, V2 u2 }$ DSuccessful experience in a customer service environment.$ _' q$ o, V) O! }1 h, G
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset." k2 q% \) h, B
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Required Skills and Abilities:" c& C6 M$ M; S5 q/ o5 ~+ D; v1 h
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Must have exceptional interpersonal, oral, and written communication skills.
& m$ k0 d* ^' |: uStrong problem-solving and trouble-shooting skills.
2 E( c1 B" ^& l; ?) p; k6 @' ]' ZAbility to work independently with minimal supervision.9 Q2 V5 u/ e# r, _4 R5 f
Must maintain a high degree of accuracy and attention to detail.' J1 a3 r8 _* I$ G2 z7 W% B' n! [
Ability to effectively compile and analyze data and make sound recommendations.
* F( s( S$ U8 n0 `2 f+ yAn aptitude for recognizing and creating sales leads is an asset.
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# O9 E4 P6 B4 T- H9 i4 b Additional Requirements:
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0 c9 r1 `; M: h/ E$ u! JReliability and regular attendance is essential. _: y- e! F% Y5 z. O9 D7 L) y
Must be able to work in a measured and monitored environment.
: Q8 H; L! W, f- J' s+ \! VAbility to work efficiently in an environment with limited ability to move about., q8 A7 @0 c/ ]$ i
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
6 ?# K8 s4 `: B6 R, z& L0 QThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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' s4 H: p6 o6 p. a. o$ fTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
: B; e' X# y: V1 O) QWe have a passion for growth
1 K# [0 B7 x' X4 G1 ?, w( Q, N1 M gWe believe in spirited teamwork+ _6 X" g+ C) y/ D& \& C
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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