Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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, C: a0 m$ ]8 q0 h0 @$ D/ e1 {# Y/ `/ uThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

8 J  c9 O2 g" v) b9 n% q+ ]Job Responsibilities:

Reception:
( O3 Q- w2 I2 ^! @) J  Y0 r•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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9 ^" A+ d9 V$ B. S8 e+ ~! pAdministration:
•        Schedule client appointments and counsellor workloads
- h3 K2 i5 D: H6 [6 b6 w•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
! C0 L  w5 E; u' D. \1 V•        Update and maintain databases
0 s2 O$ r% ?% t( I3 X•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
0 M6 _& P. l% G* Q8 R•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
/ W$ S3 r* R: h; E' \•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% @4 e8 H! [7 z. o- ~0 b•        Thorough knowledge of services and programs offered by the Counselling Centre
( V0 `  L9 n- e1 Z7 u•        Ability to handle inquiries about programs and services to other community agencies and to clients
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  D1 R0 R- `- T+ e3 x. eQualifications:
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/ O3 F& V+ v: G7 W4 n. J* e•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
0 M( e! Z1 u* x; T  `•        Detail orientated and ensure accuracy in work
* _0 K4 h% o3 u. |/ {5 w•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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% M. m6 h1 i* _; J$ y! @  ^How to apply:
9 j* o6 A2 R) {: l1 r! JPlease submit all resumes to the Recruitment Coordinator:
- D( H. }* E' H/ qEmail: recruitment@ywcaofedmonton.org
' l7 H- c- |2 Y3 B' G, b+ Y7 h8 SFax: 780-425-7467
Application deadline: October 22, 2010