Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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9 F6 k1 U4 K/ i2 E8 p7 KJob Responsibilities:
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8 L$ L# \2 |/ T( OReception:
6 k* r5 u7 M8 U3 T" G•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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% W  B5 M. i" {5 O7 G- K& e* LAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
$ D" |; P. }8 X4 I•        Update and maintain databases
•        Generate monthly reports and statistics
9 J0 c0 ]/ D  Y% ~•        Organize and directly support group materials and documentation
. w: E/ @% c! W; d! n•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 A! P& T" j0 A4 ]•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
5 @6 ]+ S+ b; @. z, {' N•        Ability to handle inquiries about programs and services to other community agencies and to clients
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' X/ P: i+ A. K' z( m9 E: aQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
* _4 w- |) A" M, ^3 V6 ?•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
; k- J8 z, V2 O6 a& k3 i3 c4 ~•        Able to interact positively with a diverse population
& N5 b7 H) Z+ V9 v6 w: |•        Strong customer service skills
. d! I$ L" T. y, B0 r# ^•        Strong organizational skills and abilities
* ~& o# E1 R8 N, k9 r9 v- L•        Knowledge of HOMES database an asset

How to apply:
6 P% r# u8 ~4 O7 U4 iPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010