Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

$ e$ ?" X+ R% e( e0 Y0 H5 |This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

* c* r$ b2 B$ h+ e# u! xJob Responsibilities:

Reception:
' H" M8 T4 ^3 a4 P2 C3 _. n•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
$ I/ q7 T: K$ ~6 n. B  I7 X$ H* [•        Schedule client appointments and counsellor workloads
: z& }* p2 h* a•        File and organize paperwork and files related to client visits
, f/ V3 m; z) ]% j& a•        Input and manage high volume of data
. P4 U4 ~5 d6 u& I•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
3 Z' }: ?& N$ m7 [$ g•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
) L2 w+ S' `% j•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

1 e# G. a; ?& Q. |* p* CQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
# G+ N' V) }$ [* |" g  W•        Excellent verbal and written communication skills
: O% y. E4 E) Y* Q& f•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
/ q8 B* G# m" X•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

/ p# A% _8 _0 X% U% \$ K. Q" B# |$ kHow to apply:
* e7 t2 Z) L, N2 n* l3 M/ APlease submit all resumes to the Recruitment Coordinator:
- o) S# i, ^& F. ^Email: recruitment@ywcaofedmonton.org
: [1 D7 f+ L  ?5 |& SFax: 780-425-7467
, u' X2 }- g& fApplication deadline: October 22, 2010