Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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9 |( J, H7 q3 L8 y; a7 MThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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$ \1 L4 V: a6 b% OJob Responsibilities:
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Reception:
& G! d  b* A/ ?: i& r) q4 t•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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) L$ p' v! e# R; TAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
5 o2 M  I/ G% X2 u0 J•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
4 y* z# N8 `6 @7 f. Q3 l, J•        Process payments and complete weekly deposits
/ D) L1 c' v& I  K; W•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
, ~" F) A, L0 A' e' N•        Thorough knowledge of services and programs offered by the Counselling Centre
1 B" s0 c& w& [% [2 K•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

; O& W* f, E; E4 `) s# `•        Minimum two years experience in areas related to office reception and office procedure
9 S# b( o6 l9 O. e•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
& h3 E& O! u/ [" S. E•        Detail orientated and ensure accuracy in work
) N6 Y9 d, A: ?+ d# Y1 P  @•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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0 S2 w3 w' ~( x$ qHow to apply:
; n& N; E( d2 j: e, \% R- L: W; NPlease submit all resumes to the Recruitment Coordinator:
" k% [: u/ j  {+ d6 o) SEmail: recruitment@ywcaofedmonton.org
# ~: {9 z6 V$ {" g% ZFax: 780-425-7467
" G" A# b4 y. U5 i; R7 ~* DApplication deadline: October 22, 2010