Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, H- F1 w/ M' aThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

% d( t: P/ Y6 TJob Responsibilities:
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. [2 @# k4 N# HReception:
0 Q. ~. \- H# L6 j( M8 e5 J/ t' `•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
. Q0 d4 ]# Q$ s•        Answer multi line telephone system
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, O& o+ ~5 `3 x: o8 D* r) pAdministration:
( K6 e# O; b- S6 W: k8 Z/ t•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
6 E1 s4 J; }. ?/ P•        Update and maintain databases
1 |' \! P) ~) c6 C•        Generate monthly reports and statistics
: d7 {, a3 j6 T  |7 V* B•        Organize and directly support group materials and documentation
% q! Z2 Q8 o- h9 A  D# l•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
" H# l: U! V+ o# H•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
5 T2 X' s7 a2 E! Q9 g1 P•        Thorough knowledge of services and programs offered by the Counselling Centre
; f8 K3 X* c) A, D6 l6 M) N+ K•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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! |9 P9 e$ G: q" K* ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
& W; D* X9 s& ]* y/ f•        Able to interact positively with a diverse population
% j4 I. N( B1 c* f+ P" |* t% |: V7 q•        Strong customer service skills
$ |& J3 s0 _5 m4 q  q•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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8 r9 r# ?1 ^' s! u* E) F5 cHow to apply:
Please submit all resumes to the Recruitment Coordinator:
0 J2 [4 v( ~* o" f, H, f3 wEmail: recruitment@ywcaofedmonton.org
: o, x; Y2 `) `% s) ?Fax: 780-425-7467
Application deadline: October 22, 2010