Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
- V$ `) H$ t0 E- g% C% W$ q
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
  p! z7 Y9 V& k  ]
* Z) ~* S: N' OJob Responsibilities:

Reception:
: M' u1 Y& {8 H% k•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
' R, T+ c: R. o: y  |- f
Administration:
* n- R6 U; z: ~; T( Z- F' f2 W/ `•        Schedule client appointments and counsellor workloads
1 ]# e0 L8 H/ g* Q2 W•        File and organize paperwork and files related to client visits
! c; F5 p, j- `7 T& t4 T•        Input and manage high volume of data
  m! u: M& N, i, J•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
1 k1 k3 X( n' S8 Y9 Q; A•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
( x3 H% |1 g& N; g: A% s# L•        Thorough knowledge of services and programs offered by the Counselling Centre
4 d) J0 M- O) ?! i; ?•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

# P; ^1 g2 J6 g( z6 g! X9 w•        Minimum two years experience in areas related to office reception and office procedure
7 x( T! |/ `* ]; n- K+ S' X  S•        Proven experience and proficiency in Microsoft Office including ACCESS
) Z5 C! Z( `2 h4 B) U* o•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
) m6 O) d3 g: r•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

$ F& a5 w; T5 A3 k- I' L0 UHow to apply:
! h: O* v) ?% GPlease submit all resumes to the Recruitment Coordinator:
7 v* P" k: ^( [Email: recruitment@ywcaofedmonton.org
* q" x4 ?3 e; U) u# e; k/ p  M8 s3 ZFax: 780-425-7467
: p9 D7 T  y, ?: D  T1 O- {6 qApplication deadline: October 22, 2010