Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 Y6 w  S. G' `+ _This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
% F6 f+ Q: l9 c8 s9 j1 i
% ]$ [, z- w" KJob Responsibilities:

Reception:
% H6 ?4 Y0 A, W•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
/ g4 b1 k5 x9 K# a" ?•        Answer multi line telephone system
2 w( ^- h' `( V6 K% |  _! N6 m  W
6 Q& ^: |6 r- X! o6 fAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
& J  i  [& e# Q- l9 r•        Update and maintain databases
•        Generate monthly reports and statistics
  m- b$ @$ ]0 v•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
) @' a5 @/ f/ Q- Y/ f) I/ d7 }% `•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
/ Z3 o! s$ x2 j! z
•        Minimum two years experience in areas related to office reception and office procedure
' X' G% _0 t% ]6 P2 w; u% Q/ f•        Proven experience and proficiency in Microsoft Office including ACCESS
- d9 e$ w: D/ H+ R5 f•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
2 J2 ^# K6 \! a•        Knowledge of HOMES database an asset
1 t" Y* O' M6 u) y4 [
How to apply:
/ G$ y" O& {+ O  W: u0 A4 {: QPlease submit all resumes to the Recruitment Coordinator:
9 q* P' n2 ^, D, S8 lEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
4 b! A6 q; Y, c7 `3 ^! HApplication deadline: October 22, 2010