Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
* ?; W- W( k! L  S; O5 y' _+ S. K
Level II - Call Centre Representatives (Permanent)
% p4 q2 j0 f- s" T0 k" @* [- [Competition Number: 65A11 16
Job Category:Customer Service / Call Center
$ t! c2 U& y4 PPosting Date: 4/7/20112:13:00 PM
$ i" h) A& q; z, {. |' SClosing Date:5/31/2011 4:30:00 PM
3 V. ~! P8 O! f" ~0 rJob Location: Edmonton
# D$ V$ E) u7 T% Z; V$ w& k
! ]; e% ~& n  JDESCRIPTION
5 X: a( j  @* b0 G0 q  m. i0 G
AMENDED - April 26, 2011
+ `2 ^' d0 K" K: k/ ?ATCO I-Tek is currently recruiting qualified permanent part-time
/ J! J' _3 L& U4 r4 h9 z7 W. M(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
6 Y+ }1 P& e7 Z* iShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.

2 U1 ~) Q6 y, ]! i+ d
The Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
3 g, A, _9 o$ r; ~, L8 O/ ~- B4 R2 @0 `4 ^+ ^complaints received by telephone. This role is responsible for
( ^0 N! l$ R2 X( g& adelivering
excellent customer services by focusing on first call resolution.


7 {# y+ b: ?6 Q9 M% l9 k! Z* c& Q
8 v- D- g; g- zThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
& B" v$ G5 l. b2 ^4 g8 f1 ?Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.

- Q" A: U# D, v! }% x. ]
4 H, h2 x% h0 I
This position is administered under the Canadian Energy Workers
) Y7 `- \$ J" r$ i* BAssociation
& p: w0 n8 x& T' z* q" V0 I( nCollective Agreement, Job Posting provisions.
/ K" @' E* f' v! t* M
RESPONSIBILITIES

; h( P: {& c8 v; W- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
/ K( v4 p6 M% g/ t: }account/service
inquires.
- Solve a wide range of customer issues in a dynamic, high volume
and
fast-paced environment using initiative, creativity and
decision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
) t7 G% J( _9 e, S+ S0 j- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
* J" O1 ~1 I- @& q! _0 [" c' E' v+ H1 @* Kwhile
" E4 L- i' F6 o6 h" B, J. eusing a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
# K: J6 |/ C* v& j/ W& v  h- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
- Process customer account information in a measured real time
# R, F2 m+ J0 d$ V* t& R6 jenvironment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
customers.
, C0 P# e5 W4 I( l2 Y6 Z- Respond to emergency customer service calls in potentially
. u4 J( k/ }- N1 @% b, |" @life-threatening situations.
- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
$ v; M- }( N% |3 {. h) E+ h5 Kcompliance
plan.
# n, z: G8 y0 U, {/ h; I+ C5 Q3 [
QUALIFICATIONS
' Q$ Z: ]# x' N2 f
- Grade 12 Diploma or equivalent (applicants will be required to
1 ~3 }. |+ y  O! m% `provide
( c$ A/ y+ C4 h9 n7 Dproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
/ E- U, z/ }( C- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
! [. U' K, n* b* ]- Proficient keyboarding skills.
2 q4 Y& i' j/ N+ @- Call Centre experience desirable.
- [. e, H- ^/ [7 j- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
skills.
- Flexibility to perform in a dynamic work environment.
' `& W% V) \9 l' _. }! D- Positive interpersonal skills to thrive in team orientated
environment!
7 J2 M7 U4 F! ?4 t- Accurate and attentive to detail. Strong mathematical aptitude.
$ T8 e( R! W. a" C7 y- Demonstrated ability to work as a contributing team member.
9 e0 d+ u1 ^- U4 f- Ability to apply appropriate judgment in the management of
confidential information.
6 q! O7 |6 c* @6 c& R$ M$ U- Clear Criminal Record Check.

# r& E4 x3 ~& S( O0 ]* x: C; E1 tGood luck,

Karuna Bhavsar

$ c7 n: `+ C( Q" X8 l: p' GWelcome Centre
1 ?/ b3 ^+ m2 ]0 C2 i3 _6 QSupporting Aspirations Connecting Dots
8 S4 {. P4 v. d2 H8 h- G
#335,TowerII
; c& `# ?0 v9 h6 S) F9 y  u8 dMillbourn Market Mall
7609-Millwoods Road
4 {% A4 c- |, b7 T. O7 CEdmonton,AB T6K 3L6
Phone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真