Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
' N) s' s. U5 J; ]$ ]8 v8 \: h1 Kassistance to apply for, let us know and we will arrange for an
* T1 K. a' s$ |# \* mappointment with one of the counselor.

5 r4 O) |1 M, r' g3 o% G5 ~4 u. Q( vLevel II - Call Centre Representatives (Permanent)
+ k- s2 \9 m, o5 s1 m0 G4 o0 r2 _/ nCompetition Number: 65A11 16
1 ?; [* H' b+ w6 K8 ~9 t! SJob Category:Customer Service / Call Center
1 s2 B. S( s6 q; ~5 I& HPosting Date: 4/7/20112:13:00 PM
- R: E. M0 g/ B$ \3 Q# N7 T# BClosing Date:5/31/2011 4:30:00 PM
# y# x+ F/ p* H( e" `Job Location: Edmonton

DESCRIPTION
3 l6 o7 I  N3 d
AMENDED - April 26, 2011
& [+ s' j- Q* p3 [3 r+ g0 FATCO I-Tek is currently recruiting qualified permanent part-time
) C% M# j+ M% w( C( v# Q7 K: l(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
  R2 E! ?6 l5 w/ u2 f$ 18.83 per hour.
. h9 q5 k+ k# l( U4 n2 ^! K  g  I0 d; C/ GShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.

: N" k9 }* Z1 a) d
8 W+ I4 H2 N; Q8 r" }The Level II – Call Centre Representative assists customers by
) |( \. M; [. d3 j" Rresponding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
delivering
excellent customer services by focusing on first call resolution.

. W# T) v. Y8 W# L9 G; @  T
, X9 d& L5 c3 f! [
6 O+ U# y& M; Y; }) BThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
! F% v( b: F" U3 w3 s3 N( s8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
; }/ X8 b  R% D+ d1 s1 Q& P! eCentre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
, j+ B6 o) y0 |8 B4 E1 P  S

7 b% m+ ^. f: U" q$ s; c6 _' N
) v. d! k/ Z/ E. U4 i+ OThis position is administered under the Canadian Energy Workers
: l( I' L/ X- J: I/ z- x" HAssociation
Collective Agreement, Job Posting provisions.

RESPONSIBILITIES
# l( ^$ M& L6 |/ C' o" j
. V) U8 Y7 o  z8 X& y' W- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
. E0 V  c1 X! \7 X, {account/service
( C, v" }% c9 x- f6 v9 v" linquires.
- Solve a wide range of customer issues in a dynamic, high volume
and
fast-paced environment using initiative, creativity and
decision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
& t1 M) ^9 j1 W# E- Provide information to customers relating to energy management.
" `( k0 I* E8 a; v6 E+ U- Calculate customer bills by performing complex rate calculations
+ m. L  W7 }# \# [# A; nwhile
using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
, e4 X, E) i! L8 c( f$ y8 Q3 v- Investigate, analyze and respond to inquiries concerning billed
3 R- m8 o8 u' G% N2 }3 }" b: Lamounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
9 j9 S, m, {3 G( d$ R- Defuse potentially unproductive interactions with irate
1 R' c7 h8 l* t3 R) dcustomers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
- Work with minimum supervision.
* I% e  y) S. r- Understand and abide by governing legislation, codes and
: F$ u# Y4 t. y: J7 w+ J: Gcompliance
plan.
! }! n0 |3 M) c% ?5 ~/ Y0 c& ^+ u
QUALIFICATIONS
4 n! T# g" ^6 \% w
- Grade 12 Diploma or equivalent (applicants will be required to
6 q  a  _. F% y( xprovide
  d+ p% T8 R. b6 M$ gproof of education)
' T) S0 |+ o7 V5 a/ \6 }; W- Successfully complete the Call Centre Simulation Assessment(s)
/ T, v& H/ x1 p$ d0 n/ [- Proficient skills in PC office applications (i.e. MS Word) and a
; [+ Y7 q) r) U  ~working knowledge of Windows XP.
- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
skills.
* G( ~/ q/ g0 P- Z0 P- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
7 h. _( O/ X# q# }" }; Fconfidential information.
4 V/ N( v1 v3 Y& F9 B8 b, b! D- Clear Criminal Record Check.
) w! K8 _5 T. x6 Q( J6 w6 W; N: c
: `' F; J- v& ?2 H( g4 e0 X3 pGood luck,
9 Z. b+ |, f1 q* B  n4 ~
& h5 ?9 R% p' MKaruna Bhavsar
+ R  g9 \$ C" j& v$ \
Welcome Centre
* X; p* o7 ?% j( ~7 ISupporting Aspirations Connecting Dots

#335,TowerII
Millbourn Market Mall
# a2 G- O/ A. y" B2 |7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
8 p* E1 B1 w( j+ ]% t0 A6 \1 YFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真