Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
! N; i* Q+ c0 {- m( ~" a$ q& E: Y1 Y0 tThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
8 O& ]' T, {) vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
6 |8 t- A* ~; i* vclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
( X7 ?; {! r. D' d· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
; z; H1 @% R0 P5 q  I1 i· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
, p* b8 g) O7 r: O3 V$ Y- f· Address client inquiries regarding status of orders, payment, refunds, etc;
: q# I9 h9 y% W/ e  o& |: o3 j· Forward customer leads to appropriate sales personnel;
7 H- t& B! B( I· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
" z( j+ Z: a  Xlasting relationships with customers;
- O4 M; u! I7 X! e3 K0 D· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
  U' ?- z2 h! i3 G; B· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
# ~9 X4 L% d8 A: O. Q· Excellent organizational skills;
& L% R' k6 l( O4 r2 ^* r· Enjoys working in a fast-paced environment;
6 D1 }$ _% n' @. T0 `8 s1 ?: vWe offer:
· Competitive salary packages;
) o2 [1 m2 G8 n4 b  \9 k: V· Excellent training programs;
· Opportunity for advancement;
7 X7 c1 T6 g' f) {. H· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
8 U# Z0 @+ I# e' @2 U0 SKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
/ n) n3 r- b, ?$ ~- I, Q# ]/ t6 nEmail; careers@kaycan.com
, }$ S6 d9 E* P8 u7 T; E$ \Web: www.kaycan.com.