Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
+ h! b) a6 ?; b/ v1 b% Q) t; q: himmediate career opportunity for the following position at its Edmonton branch.
- H# P* h$ q  p; M8 U9 ?Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
! T2 S4 {' |( u$ F  Irelationships with existing customers. Integrity, vision, professionalism and the passion to meet
$ S) z" [# Q) Rclient demands are key components of this position.
Responsibilities:
  h6 U! X" X4 I( [· Respond to customer inquiries through inbound calls and busy walk-in traffic;
9 u$ K9 `4 c. v' J" {. l· Verify pricing and availability of product;
' x1 a" ?; ^# ~+ U' p· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
  F2 a& g1 J; ?* g· Investigate and troubleshoot customer service issues;
8 A+ n* M; g* x$ G, R& w· Process special materials orders in accordance with standard procedures;
# k1 b" R+ l: z4 d( A; Y· Maintain customer data and update changes to existing accounts in the corporate
& P) H; N7 L3 l. Ldatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
9 k: T' U3 ~) ^; G% d· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
+ ]$ a" D9 m1 EQualifications/Requirements:
  s: n# z- v9 t+ }+ B9 a· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
) ]4 F6 A0 w' h5 ]5 Z! b. T· Exceptional verbal and written communication skills;
: e# S2 |( _0 C. Y. I( d· Strong problem identification and resolution skills;
; I- N; \/ h+ X$ B· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
4 o  `) C7 T" [- L: g" z1 s$ l6 @* @* U· Enjoys working in a fast-paced environment;
We offer:
: a6 f  J3 r1 K6 J+ H· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
& A2 @$ p9 v3 o. m· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
0 r' C2 y4 g7 b6 W4 b3 w  Y$ hc/o Human Resources
Fax: 514-694-2674
3 V. J8 S# R& v5 j$ a; HEmail; careers@kaycan.com
Web: www.kaycan.com.