Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
" i5 L0 ^5 M9 {% b( simmediate career opportunity for the following position at its Edmonton branch.
( ~5 I: q- o; w0 sRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
/ j+ d7 m4 Y+ D, x# Y( yperson and over the telephone while supporting the sales team by building and maintaining
3 C) p4 R. U# i6 f8 Vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
: S8 C6 L* W5 w4 ^. oResponsibilities:
) b6 B  A3 Q' ]* g9 S* V9 ~8 Q3 y· Respond to customer inquiries through inbound calls and busy walk-in traffic;
7 e0 t) X3 D- S+ u( @: I0 f· Verify pricing and availability of product;
/ T# P- K) c3 I7 h! c! @; Q& P· Supply and inform clients of pricing, credit terms as well as entering orders in system;
7 m  G8 O( {9 ?  z/ r# s/ m! O3 v· Prepare and process invoices in accordance with standard procedure;
. N- F. x$ z6 J% c3 }· Collect payments for cash account orders;
7 F3 `9 D4 h$ X1 L6 Y& X' n& Y. M; ?· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
" k/ \7 B: A6 y· Maintain customer data and update changes to existing accounts in the corporate
" m2 X' c: {8 N9 M4 H1 Ydatabase;
$ |$ A2 v& F  ^· Address client inquiries regarding status of orders, payment, refunds, etc;
8 N( \. P) s% J, S; \$ J: Q7 X· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
' v) Z7 ^+ y- v9 D" C- P) A2 T· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
9 T4 ^0 |, o5 {. }; u/ u· Strong problem identification and resolution skills;
( I5 V4 M# x% l- ~: A$ {7 S/ m· Computer literate; knowledge of Oracle 12i database (an asset);
: l1 F2 N( Y2 D! p, D9 Q' ^· Excellent organizational skills;
, ^+ @3 a9 Z, ^  L) w! M· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
) R5 `+ w, ~8 [% h· Opportunity for advancement;
- y% L& J9 R% Y6 r( y. M; M+ z6 @· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
0 Z" I. q( ~3 c* l. C: b- T# e' @: g+ V· Stimulating work environment.
TO APPLY:
0 Q, E' ]4 y, m: Q$ S5 N! QKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
$ q4 u( i0 J, ZEmail; careers@kaycan.com
Web: www.kaycan.com.