Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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7 [1 H" k$ s% {5 }3 m9 |$ cJob Description

8 W  m( H1 e9 |5 _0 r, SPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

9 m" ?( k. j) |1 s; |! ]) c+ Y  qPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
- t# Q$ O# n- T4 X% e1 K•        Answer incoming calls and route calls to appropriate person
# o/ [* G/ R" \+ M0 b•        Take and deliver messages to the staff of ASSIST
* s/ ~- b: O9 V9 G•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
0 }& i8 U/ U9 k7 T•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
* g3 Q3 o0 B  W; c$ B•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
4 G5 F' [, [/ \•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
% Y% O$ y$ [% V+ e( r9 t# Y- x  j•        Maintain front counter service files
. E9 X* b) H% b) i6 u•        Perform general office duties as assigned
5 N3 S% X) U" S4 _0 M$ d•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
. C& m9 u1 a- Q1 N( j: u•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
7 M* e. H0 b9 y) H; Q, i) ~•        Good English writing and oral communication skills
3 b& ?; \$ X) m  d' w•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
. J9 q* }7 z9 X. b0 d. H; R: AQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
6 S' O' b" a* p: X* L•        Ability to work well under minimal supervision
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* Q  ]# ]; C  TPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
8 b: t  U" I" B. v' P) D3 `Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。