Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

* o/ u; @' h1 @5 IPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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# f% T# L2 S1 Z; N3 S2 b% L- V8 SPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

3 T; }9 ~0 x% X7 U: i0 u0 f0 p3 K: _Key Responsibilities:
2 {0 K; v4 _0 v) y, v' l•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 s6 i9 K0 V+ q•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
* B& G  Z3 i/ v9 ^& m6 v•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 r; o1 w% V. K& l" D•        Keep the reception area tidy and clean
) G4 M+ K- x. @# P9 M1 V•        Attend meeting and training to stay current on immigrant settlement matters
8 ]& {4 A+ I+ M, Y  q•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
! l; H  {: P2 l# Y•        Fluent in Mandarin and Cantonese as an asset
$ o# A- c9 M7 J+ t1 e4 m1 i•        Good English writing and oral communication skills
3 @( Q* A2 O7 q6 r5 O•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
8 x! x& `. p6 j5 E; r/ e' B•        Ability to address multi-task and set priority appropriately
8 ~8 b+ G2 d) P' c) X# ~8 r: b+ I( j•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
/ k8 F( Q& [* q6 k•        Knowledge of immigrant services
1 `' G* M; a4 s% T" ^  `Qualifications:
•        2-4 years of office and clerical experience
6 M2 P  A- p8 |" W9 Q! K•        Receptionist or customer service experience in a fast paced environment
! X4 ]" G# Y3 K) [•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
4 Y& l$ M, @8 [. V) \9 LNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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# Z" \$ c. X& Q) y4 m$ r& @3 O谢谢大家。