Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
7 Z& g: x: v' ~- W3 O: {
3 u2 S& ^0 U6 y5 N/ u8 W% G  b8 lJob Description

( `; L# |* P1 |: w' _Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
& r5 B5 Q: r3 z
Key Responsibilities:
1 P+ x% t/ K+ Y# s•        Answer incoming calls and route calls to appropriate person
  n$ N9 E+ A8 R•        Take and deliver messages to the staff of ASSIST
7 L4 K, |5 B! o9 T; K•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
' `; @  B8 b8 s' u( b  D  K•        Perform general clerical functions such as photocopying and faxing documents
  w1 B( v7 V8 ]* @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
( A9 h# B# o5 k" x0 w$ [# O/ C  A•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 I( J3 l! a  [6 t9 }•        Keep the reception area tidy and clean
6 u- \( m" B8 F) B0 e: g" M•        Attend meeting and training to stay current on immigrant settlement matters
; [" y; u: z) V1 Z$ I7 c•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
8 n0 Z, ?+ v+ O/ P* W
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
# x3 Z* N  ], a( {0 m•        Fluent in Mandarin and Cantonese as an asset
0 A- t- u4 l4 e•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
- F* s, x" w% b) {8 u' l•        Ability to work effectively in a fast paced office environment
: a) Q$ c% Y$ t•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
6 N( F* o2 _* N2 ]9 e# I% U•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

, V9 J, m. s. C/ T( X5 u
5 ^; D% U, L' c1 zPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
/ x" R3 G$ U% W3 RNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。