Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

# t8 H5 y; }4 ^$ f) Z( ~& W: cJob Description
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9 @3 q5 a( i. ]9 [) I9 M9 tPosition Title:  Receptionist/Immigrant Services Worker
4 Y. n. J& }! z3 I0 Z+ X, m! x# ZHours of Work: Part-time (10 hours per week)
8 w, j& g, M3 m; }: |$ k9 O* J* \2 p
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
( X/ n  w5 [3 h% a/ w+ z& N9 {8 _•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
8 z$ X) [, ]$ C' D•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
* }; g3 |& Y; r: i- J7 `•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( |& {. f& |6 o•        Maintain and update the information boards with upcoming events
6 _# W3 [& \! D6 T1 _3 D•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
$ ]/ _+ f9 B  j% ]% |* K) B•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
, B( P2 a$ n3 u0 }' D•        Report to ISP Program Manager
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/ o+ ?9 y( D: A5 g& D9 b+ MKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
& s  V3 ]8 l7 f" g# V3 t•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
8 m3 m0 ]2 h$ h1 n( {8 r•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
) u/ J8 U4 `% O) X. B& i) Z•        Sensitive to the needs of immigrants with multicultural backgrounds
& |5 N/ E8 e. D/ j8 T  Z$ }) z, x•        Ability to work effectively in a fast paced office environment
' X9 m+ }2 N8 ~) Z6 B•        Knowledge of immigrant services
. ^, a! }: A& I) x. \; n1 d4 mQualifications:
* e7 f) C5 g. D. k& ~4 d•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
. }; Q3 o4 o6 f•        Demonstrate workplace maturity and professionalism
7 B8 F' V6 q& C•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。