Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

9 t/ |: X+ Z1 LPosition Title:  Receptionist/Immigrant Services Worker
/ ]. n$ w# M9 O' V: RHours of Work: Part-time (10 hours per week)
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/ `% F9 ]# P- U3 w7 o) v0 Y* fPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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, O  G( o: y( U6 O+ wKey Responsibilities:
0 U- s2 n- z$ _3 r3 W•        Answer incoming calls and route calls to appropriate person
8 K' k# B0 c# d* {! Y•        Take and deliver messages to the staff of ASSIST
! I! Q+ k0 Z9 F8 `•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
. U0 g- y2 Z/ v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 f* M1 [0 p4 a% y) [* ^% [- v•        Maintain and update the information boards with upcoming events
4 ?  J3 @! D$ _5 P6 C•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
5 n5 N! ?: Z6 m6 g0 J" u•        Attend meeting and training to stay current on immigrant settlement matters
# j# F# S2 d' B7 a7 T& t•        Maintain front counter service files
•        Perform general office duties as assigned
& _; F) m# x3 |1 @•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
5 K. O: {) B" Z0 w" g& e•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
6 ^: Y+ M/ G2 S) M6 b•        Sensitive to the needs of immigrants with multicultural backgrounds
& ^. ~& \1 P3 C6 Z' |6 K9 o: `•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
7 A# c+ S* N; g( F- }Qualifications:
$ H# {# _* L* b' g2 A* N; q1 C•        2-4 years of office and clerical experience
, T3 j- Y2 w9 i$ r•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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/ L7 t; M* M4 X4 \Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
# _' f; J3 J3 E" o- p8 m& X, z谢谢大家。