Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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' S+ O* _( ]! ]9 V! L! O2 w8 J7 dJob Description
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9 d. v! C* Q; R* a) G. d# gPosition Title:  Receptionist/Immigrant Services Worker
5 v1 H. s" Q& [% BHours of Work: Part-time (10 hours per week)

! `( W5 t; V6 }Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
0 T0 N; Y% Y" V8 `2 X5 X0 }•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
% m* v$ T4 L3 r/ P9 H% c•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
& I' Q) C3 t) N0 U3 X5 `4 R+ f* q•        Keep the reception area tidy and clean
* k* k0 ~; j% r. w# c•        Attend meeting and training to stay current on immigrant settlement matters
; D3 r: F1 \( U•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

! I/ f& U) Z9 U  w, t1 L, LKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ F0 z" y& z  G% P" [•        Good English writing and oral communication skills
9 c: P8 S, W7 L6 t: M& U# d' U2 b•        Ability to work with newcomers and general clients
) V8 R2 A" q8 f•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
% N: k! l' _2 n  q! W4 Y•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
  }2 _8 ]' Y3 C7 n/ E4 RQualifications:
: ~* u" _1 h* j, A% X( ^•        2-4 years of office and clerical experience
- b: V' u9 S8 Y9 U) A•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& V+ ^6 F+ I$ |& MNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。