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本帖最后由 竹声 于 2011-11-3 22:30 编辑 8 H7 |- m x, P2 t
# k8 g5 k( d7 U如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca$ M- e% R9 A1 o: L' I
5 a9 U8 m) [. I8 v, P/ oJob Title: Product Technology Manager, Lab Equipment Date: October 13, 20117 t0 K0 z. j6 \; w7 Q0 A
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Scope and Purpose of Job
& S6 r! R; R% l2 AEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.% j0 o/ Q" [ e, D( z+ M
Major Responsibilities and Accountabilities
9 k' W; }2 f+ ^' I6 k3 _' P8 R, P" _• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
" K/ W) @0 R0 u0 J• Answering all technical questions concerning mechanical functions and software operations.) Y1 c! O( G. g7 o* x
• Assist with troubleshooting ideas on technical and software problems
7 b3 k8 D% Y5 \( U5 |o Test all new patch versions of software prior to release3 L/ W; W( P+ t+ t, K f* D& ]
• Assist where needed in application questions.
3 _( }7 H, i" ^6 c* T• Check all technical documentation for correctness prior to field distribution.# i& V1 d% m; P
o New parts and replacement parts and installation procedures; Y c2 N3 B+ s8 c* c/ u6 O
o Translation to Chinese and other languages if needed
# r; q) |6 j; j) w, R2 `• Track and report all warranty failures
+ B1 Y# F @* L7 E" [8 mo Make monthly report to Product Manager and 3rd party supplier.* P" b9 B% x. t8 H" {% o
o Recommend remedy to improve product quality and design.
, j' q( I: D* | n7 Z• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
7 R, y/ D5 o) v( A; d2 Z: wo Run field Beta test sites and any new idea testing and make reports
* w, q6 r: X& p5 q& L2 Qo Assist in information gather for any new product idea.
+ d% I! D0 L& ?) D- Ko Assist in writing and new product specification& C: C% A( R. e& z9 w+ t1 x' Q
o Point of expert contact for implementation of features/functions.
/ l0 k0 ]8 [# F* }: e& e, so Act as technical applications expert on development team.6 w" u- o/ q, N+ {
• Assist in Sales support & training.
/ a+ U' u; N& b( S• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools., @3 z9 }" C8 K+ w& K* w, w
o In rare cases where no other solution exist to travel to customer site to solve technical issues.8 c/ N$ B6 o( ^) Y, U7 M5 x; ]9 y
Human Resources and Organization
( A8 p- K; v4 C% b• As a member of the DC team, maintain a team spirit at all times.9 v A+ j0 r) V4 J& }! i9 E/ h
• Let customer satisfaction be an influence in every decision you make.. Y L u8 T- O, `6 n. W. ]
• Communicate information efficiently and promptly to your Team and other management.
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/ q# a8 k- M# ?Authority Limits
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1 `7 v- r$ }4 ^8 C4 |QUALIFICATIONS" a2 D2 J( x) b% C
) Y- U; i% c7 a2 i& OEducational / Professional Background Technical School Graduate
% q! w8 T/ ], |; @/ aProfessional Experience (Years and Field of Activity)
% H5 a2 o& w& o1 n5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
* ^2 @% K# i0 Z4 ^) ?: ~List of Skills/Qualifications $ }& ^) d! y. B |0 Y4 d
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
8 ^; g' Y+ c6 I7 B2 N9 f• Background knowledge of dispensers and software
6 O$ P3 j; }8 n• Proficient in software use and writing./ c( B7 L8 B1 Q, e: e7 Q
• Excellent communicator both verbally and in written reports.
% {& d' w O& o+ M4 @. j• Ability to travel worldwide.+ \" j0 w8 F# \3 n9 Y4 I) r
• Speak Chinese & English very clearly.+ C/ ?" r. M; D% v. M! R% ^& p1 W5 w% T
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Language Skills Read/Write English & Chinese
2 U8 ?5 R7 k. T7 q4 bPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) . @/ u% L; y' v- I
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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