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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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3 X* u7 N9 \, h$ G如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 20110 p) s v& j: V) q
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Scope and Purpose of Job
& R6 I9 D- m) N6 Z6 R% Z' v* qEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
) ^1 r* G7 |( P3 M9 O3 yMajor Responsibilities and Accountabilities
% u* c9 v1 j- d2 `7 q• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.; _6 R& E. O' b Y6 M0 N
• Answering all technical questions concerning mechanical functions and software operations.
" A( N% Q. j1 }4 S! R• Assist with troubleshooting ideas on technical and software problems
3 C+ N4 W# [1 j$ Z do Test all new patch versions of software prior to release! P8 @) J! Z* w6 r2 V
• Assist where needed in application questions.
. O( ` q, @, Z2 V a! X• Check all technical documentation for correctness prior to field distribution.
% X- n+ h6 Q2 l# f6 K4 Vo New parts and replacement parts and installation procedures
/ M% g5 y" R+ W" }2 w* io Translation to Chinese and other languages if needed0 c+ K7 E0 e1 \3 Y7 {" z& O
• Track and report all warranty failures
9 w& R2 V2 \- }; D) \o Make monthly report to Product Manager and 3rd party supplier.6 u# C* t% Y. S
o Recommend remedy to improve product quality and design.
y. H$ a- _1 Q• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.! k, r* @& M, y9 G& B& ?
o Run field Beta test sites and any new idea testing and make reports& `! N* Z& D2 _. g
o Assist in information gather for any new product idea.& |& P7 @0 e5 U9 i9 K5 u
o Assist in writing and new product specification% w: ~2 R! i( s7 A
o Point of expert contact for implementation of features/functions.! H W% M9 P# d$ O
o Act as technical applications expert on development team.2 p! T6 S$ k- Q& v( @
• Assist in Sales support & training.
+ v) o a+ ?' n6 Y, d• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
: R; d3 F/ ~6 e+ n8 w3 Q& ]1 Xo In rare cases where no other solution exist to travel to customer site to solve technical issues.
0 s: o" ] }& f4 V/ `Human Resources and Organization# R6 M7 Y' H) E/ \8 q7 s# B) R" K- }& M
• As a member of the DC team, maintain a team spirit at all times.
9 m4 w! ?, b3 X• Let customer satisfaction be an influence in every decision you make." n/ F& H8 P9 @2 ?2 B
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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: [2 _- |! o! C9 MQUALIFICATIONS- i9 x9 ~* q# l0 G& z( Z7 G
1 M7 v% N1 i0 m J/ k9 FEducational / Professional Background Technical School Graduate
( v ~* [8 B) V! B3 nProfessional Experience (Years and Field of Activity) ! M2 N! j8 b' t3 E
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
) |; @. B: w: Y1 A3 @. n, p/ t2 WList of Skills/Qualifications 2 F7 y& l& E* I
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.* h5 b9 Y" d6 G& x5 c# |& m
• Background knowledge of dispensers and software 8 a/ P; G1 q+ v) |7 x
• Proficient in software use and writing.$ L: J! `( F5 X0 ?7 r4 p$ t! M4 g
• Excellent communicator both verbally and in written reports.3 S4 S8 s! T* p b/ e/ [3 g) b
• Ability to travel worldwide.. S/ V8 v8 G9 ?7 z9 U% _
• Speak Chinese & English very clearly.
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* \2 p8 R" L+ ~7 S% D. T- E6 s3 FLanguage Skills Read/Write English & Chinese
4 V! L: d- i1 F HPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 4 D4 F# L6 Q9 U- t+ I j& ]
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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