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本帖最后由 竹声 于 2011-11-3 22:30 编辑 8 O* Q1 s, G4 M% k& p9 f8 V
" `7 k- e4 Q0 g- U: @如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca' R4 m4 ^5 k% [* `0 ~4 S! m
G% n1 C; ~3 J5 H1 H& V1 Q" k% wJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011$ k# @% _/ a2 {( Q- K) y2 U
7 j" A% ^7 v; e- h8 q8 \- B' dScope and Purpose of Job
3 l7 h" R9 W9 d! u8 S) q6 V7 c8 c* eEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
. q; C9 s1 t l# N* n zMajor Responsibilities and Accountabilities; j" e# S- E, a9 n
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.. ]' e+ G4 I. D+ `0 d" p
• Answering all technical questions concerning mechanical functions and software operations.3 N$ J* E1 r |+ `/ _
• Assist with troubleshooting ideas on technical and software problems
) n% I; b. t, u5 uo Test all new patch versions of software prior to release
7 h: H! n! i3 N• Assist where needed in application questions./ f \ J" e. B s7 T
• Check all technical documentation for correctness prior to field distribution.
4 c8 o( E$ W/ a8 U* }) m; n, G' O& L( Mo New parts and replacement parts and installation procedures- c/ r0 s8 X' B
o Translation to Chinese and other languages if needed" A; _* Z$ Q8 Z$ i: }/ d
• Track and report all warranty failures
- Q% T# s5 @7 R& jo Make monthly report to Product Manager and 3rd party supplier.
+ D2 W6 ]6 v, U& Wo Recommend remedy to improve product quality and design.
4 p' L0 N* l7 ]! y3 M• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
' _3 g6 [# M+ U6 K9 L oo Run field Beta test sites and any new idea testing and make reports U( |- _+ b. ]+ m- D" {
o Assist in information gather for any new product idea.
4 i W, f. z: w1 y) J: m0 Po Assist in writing and new product specification
1 G5 G( B! D$ w2 y' i0 N; Do Point of expert contact for implementation of features/functions.
! r, F) Q/ a7 b6 ^5 po Act as technical applications expert on development team.
( @# E! V; h/ p. ^: r4 \2 F* [• Assist in Sales support & training.3 ^7 F/ W! @3 f' Q5 n6 E# G, t
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
3 Q- n" L X8 R0 [; y( T ] n/ C2 k0 qo In rare cases where no other solution exist to travel to customer site to solve technical issues.
7 s5 Q' z$ D+ OHuman Resources and Organization* Q# f0 J" u7 a/ C$ v" B
• As a member of the DC team, maintain a team spirit at all times.9 ?2 {/ D" q8 N/ p6 R
• Let customer satisfaction be an influence in every decision you make.
) R; u& A# J+ k6 W2 x% D• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate ; [& {, J% u* I! ]0 G& J
Professional Experience (Years and Field of Activity) ) q& v3 O2 _9 U- k) ?
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
) t0 G. Q% {: q1 t! a+ XList of Skills/Qualifications ( _4 v4 H! W3 Y R& k1 k
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.& r4 s* F' ?1 N+ d2 V n
• Background knowledge of dispensers and software
; w3 y) e9 Q, q; _• Proficient in software use and writing.
/ N8 |- C; w( g4 ?& v v, _, x• Excellent communicator both verbally and in written reports.
& Y$ ]/ ]0 d0 n5 I9 s2 H• Ability to travel worldwide.$ t/ [' G$ d+ O# X6 k
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese $ E1 S* m9 w0 p) I: p& W7 K4 W, B+ L
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 6 U5 Q2 v- ?8 m8 ~
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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