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本帖最后由 竹声 于 2011-11-3 22:30 编辑 + T( `! f Q: E" J: V8 [
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca5 J* r9 ?- Q' g4 Q& i* i
4 J/ t' p f0 X0 O4 h9 hJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job/ m; H; t8 g" T0 e
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.& H# H6 r) i& h/ e2 s% n: ]
Major Responsibilities and Accountabilities: O; z$ U: v7 Y6 k1 [! \8 [- C# G
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.1 t0 i2 _7 C; [8 X0 N+ L. w' |
• Answering all technical questions concerning mechanical functions and software operations.$ s3 W6 s: O1 e0 U3 i, z6 T1 `5 E
• Assist with troubleshooting ideas on technical and software problems
4 Z- ]5 W% O$ I9 P7 C2 Uo Test all new patch versions of software prior to release
( O* _& G( Z& m7 A Q• Assist where needed in application questions.' A2 k. A/ r8 w1 w/ @/ Y- v' I5 ~
• Check all technical documentation for correctness prior to field distribution.
, Z5 k4 ]! t- K4 `8 To New parts and replacement parts and installation procedures, }) t, @3 T; ^; L" G) T L$ J" G* G
o Translation to Chinese and other languages if needed" \0 E, h5 _# L. S! k' d8 Z
• Track and report all warranty failures
6 `! m; ?. E. t" v5 ]# X5 zo Make monthly report to Product Manager and 3rd party supplier.
4 [* R0 r' N( {/ u3 Y. A$ r+ Qo Recommend remedy to improve product quality and design.
# E1 V+ e1 M' a• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.8 |3 S# v% e! U$ D a" s# g
o Run field Beta test sites and any new idea testing and make reports' N& U; E. r1 R1 d
o Assist in information gather for any new product idea.
* J6 h- e4 D1 B/ Z, Io Assist in writing and new product specification
" T& M- t" S& C/ g% N D' Z0 I io Point of expert contact for implementation of features/functions.) F; L2 }& O ?
o Act as technical applications expert on development team.# \8 F% c+ W& {% q
• Assist in Sales support & training.# d. k& F- f( r7 @. N4 D# y
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.- B! h, p% \) j+ \+ @7 Z2 k# R
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
! X5 a$ r4 c& b, W% P0 t% THuman Resources and Organization
; ~+ V% H3 V* y2 r4 S) p/ E• As a member of the DC team, maintain a team spirit at all times.* b& p5 d( R4 H, I0 x& R
• Let customer satisfaction be an influence in every decision you make.
; Y/ n# k# d( n; ^) K. _; F0 \' F• Communicate information efficiently and promptly to your Team and other management." E& j; ?7 }9 G; _+ Q. C! Q
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# O# q% O6 s a4 i1 P- A1 RAuthority Limits) {3 E7 t* s% U( ^8 V
( r5 |1 j/ C; ?5 l3 b+ X6 HQUALIFICATIONS6 I, m! ?% W; m* j+ f% @" R0 A9 D
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Educational / Professional Background Technical School Graduate
6 j `" g2 ^3 w' ]7 [/ M& uProfessional Experience (Years and Field of Activity)
* ?- Q5 k# w4 [! [. p7 a5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers0 }1 N9 d U+ Z8 N
List of Skills/Qualifications
4 ~+ B6 h1 M% `3 h• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
) ^6 \5 v" J" b• Background knowledge of dispensers and software / I: \& U# I) x. z" Z- m- c* f9 @
• Proficient in software use and writing.
?) G$ { W, b5 C3 W7 l" k x• Excellent communicator both verbally and in written reports.
6 E; j) E0 _- @7 ^• Ability to travel worldwide.
- W A6 v/ Z% g( L; r• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese 6 r" V D: N/ ~2 h# w- G m ~' d
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
0 q9 Z' w* g2 l- N; ^# ZOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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