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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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) S5 l, ]% x3 o5 L如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca% }9 C% @4 m5 ?
& h5 R# _ |* nJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
% q) B$ s) |: [Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
+ C/ I+ X) X* S& j0 e& ~Major Responsibilities and Accountabilities: j: V. H$ G, N5 X; d* v( g! V* j
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
) i4 @* d5 F+ T• Answering all technical questions concerning mechanical functions and software operations. U0 _6 f+ w) m& m
• Assist with troubleshooting ideas on technical and software problems! ^8 J E6 d B* i% O: g
o Test all new patch versions of software prior to release
- {! X" w( ~- c( C1 b+ Q4 K+ V• Assist where needed in application questions.7 ]1 g `( Y1 s' W3 M( V9 W- R
• Check all technical documentation for correctness prior to field distribution.3 t0 l" O3 W2 J( U4 K$ }
o New parts and replacement parts and installation procedures
9 ?3 w+ j: \- ~# l- \" Y3 qo Translation to Chinese and other languages if needed
6 J; o3 z( G5 N2 M& M5 `• Track and report all warranty failures
. E+ ^- _: ~, s6 n1 I6 ^$ A; Ko Make monthly report to Product Manager and 3rd party supplier.6 s1 a: k# U+ v. ? R1 q. ? O6 I5 v$ Z
o Recommend remedy to improve product quality and design.0 N4 K- B1 I7 ~ W4 w0 |/ h
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
8 r$ g7 c9 h' A/ s/ Bo Run field Beta test sites and any new idea testing and make reports: r$ _# V5 L* V8 |8 R1 ^* M) m# p
o Assist in information gather for any new product idea.7 R2 E: L) U! P
o Assist in writing and new product specification6 ]9 N2 o$ _' F% C8 H) o/ u+ w
o Point of expert contact for implementation of features/functions.! Y, h) @9 F, T4 J! k3 r
o Act as technical applications expert on development team.
/ u" R! T1 M4 v# T" t1 Y• Assist in Sales support & training.1 Q0 U; b5 z. F, Q
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
' H E4 K `+ W uo In rare cases where no other solution exist to travel to customer site to solve technical issues., z$ b. M& R: y3 A' H3 r2 m; t
Human Resources and Organization
8 ^" T: B. i( F# K8 A3 G• As a member of the DC team, maintain a team spirit at all times.
7 H! T7 _* G8 B; R: N• Let customer satisfaction be an influence in every decision you make.
- Y8 Q3 d3 V8 P% i6 V• Communicate information efficiently and promptly to your Team and other management.1 O6 D% t5 D) j% I, e k
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Authority Limits
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2 K5 R9 z/ E: r; hQUALIFICATIONS
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7 _, l+ Q! q# Y z5 c- ]Educational / Professional Background Technical School Graduate
* W* @# j6 ]6 }5 R. LProfessional Experience (Years and Field of Activity)
6 u, Q. [" |- t" i* c! C5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
0 q- @" s. m( V2 Y, c% D, eList of Skills/Qualifications
5 m8 M* y& [7 w/ Y% l• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
3 w- s4 {- v7 g" a$ i: p# S m. V• Background knowledge of dispensers and software 9 P- R: H$ S7 u( K0 b+ }
• Proficient in software use and writing.
# ?8 d4 f- q4 t: ?; B3 o4 z• Excellent communicator both verbally and in written reports.
! h; l0 V% ?) f" _" P( P$ ~1 }• Ability to travel worldwide." a4 G( \5 }: D1 q+ w. e5 y
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese 5 P5 J- t$ d2 A+ t* o
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ; T5 L+ t6 r5 @
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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