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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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' w" o" u5 n* B) I$ kJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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& A0 ]8 x9 d; _# e* xScope and Purpose of Job+ ~2 t6 Q6 _; _: o
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.7 [0 W! ^# U% r# E4 t
Major Responsibilities and Accountabilities
0 J, }: B4 X2 d9 N' o/ P3 z• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
: s* B% D( f1 ^. [$ ~0 a4 b+ F• Answering all technical questions concerning mechanical functions and software operations.
: q5 X8 h- r: x9 s- P( ~4 ^( H) ]• Assist with troubleshooting ideas on technical and software problems
9 L* L, V; N$ Y1 m( q/ k' S8 co Test all new patch versions of software prior to release q0 _7 G, m) I, ^
• Assist where needed in application questions.: C/ r1 g" `& N* e8 z: {, W7 F
• Check all technical documentation for correctness prior to field distribution.
# c7 F5 H9 r0 K9 V" `: k9 E1 Wo New parts and replacement parts and installation procedures
|0 l C" L$ n1 h( u, po Translation to Chinese and other languages if needed. }' C( B+ R- R f) T
• Track and report all warranty failures
! U$ k" f# u8 E& R; So Make monthly report to Product Manager and 3rd party supplier.2 O* {- Z! C. h
o Recommend remedy to improve product quality and design.
5 l+ J0 e, E1 u• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.2 E& q. K' U, v5 V' v' V: R
o Run field Beta test sites and any new idea testing and make reports
( B3 ?5 B. |! f# yo Assist in information gather for any new product idea.
+ v+ Q& J& A8 ?2 Do Assist in writing and new product specification. W3 ?# m5 F/ `3 D9 y' k
o Point of expert contact for implementation of features/functions.
6 w+ L: L- F# po Act as technical applications expert on development team.
6 k% F- r% @8 X- j• Assist in Sales support & training.7 Y/ p0 J* u# O \5 R$ M
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
$ y! ]4 E' U9 m! q% W2 U/ R8 Ho In rare cases where no other solution exist to travel to customer site to solve technical issues.
+ {4 Z1 [* W5 vHuman Resources and Organization
! H* |, C5 ~: l" M1 w; [7 l• As a member of the DC team, maintain a team spirit at all times.
8 T @+ l" q) y; b* H• Let customer satisfaction be an influence in every decision you make.2 V5 v5 F! J6 \
• Communicate information efficiently and promptly to your Team and other management.' | E6 O4 L3 v3 h. d3 f: m' Z
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/ u2 Z. i% N; _& B% eAuthority Limits
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3 ]0 c( L% \+ d" o0 n0 BQUALIFICATIONS
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Educational / Professional Background Technical School Graduate
: }( j$ X' v3 u! u/ fProfessional Experience (Years and Field of Activity)
2 L- F: J" b6 |' |& K/ V' l; ~" T5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers" i+ Z; Z/ k! m" N0 ]1 Q( o
List of Skills/Qualifications
& z8 j# g- _5 Q* d) e* [+ Y• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.$ H. d. \' m. k$ k4 l0 j9 B
• Background knowledge of dispensers and software 8 O F' r+ a$ g) l% x0 N' ?2 R
• Proficient in software use and writing.
5 T6 n( x9 w6 g8 K: p• Excellent communicator both verbally and in written reports.
. ^+ D- `$ E9 z0 X* _• Ability to travel worldwide.) `9 S: l5 m0 A! z) ~ d9 ?
• Speak Chinese & English very clearly.7 s2 p4 r# T; `
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Language Skills Read/Write English & Chinese
4 T8 f2 P; A+ V- Z$ y( ^Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
1 b! e2 L9 n. D, J6 eOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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