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本帖最后由 竹声 于 2011-11-3 22:30 编辑 + @' Y+ e8 L. Y7 R2 S, i9 N
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6 P- P6 o! p ^; s7 ]6 x; xJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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, ^& _& U4 n1 y Q' TScope and Purpose of Job
5 ^4 l+ {9 B$ p& t3 o: H2 y, sEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment./ ~7 q- E* f6 O$ ^$ J8 I* y
Major Responsibilities and Accountabilities
9 H" M- K; b* P* O6 ~* \+ Z" K• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
3 y0 y7 ]+ A2 c+ T% X: r! L# W6 V• Answering all technical questions concerning mechanical functions and software operations.8 l' T1 I1 P- U' H# ]
• Assist with troubleshooting ideas on technical and software problems
( M, i) j4 W! u; wo Test all new patch versions of software prior to release+ @1 e0 u+ f2 w
• Assist where needed in application questions.
2 S0 v( _) `, V9 T6 H3 t• Check all technical documentation for correctness prior to field distribution.% V8 e7 p3 l( F+ R, u7 o6 v
o New parts and replacement parts and installation procedures
# _( l( r7 M; V! j- X& Ko Translation to Chinese and other languages if needed
* `) M# n$ Z2 g: d& O" J• Track and report all warranty failures4 W5 V1 ^' y+ S$ e& J2 S* Y
o Make monthly report to Product Manager and 3rd party supplier.
7 @8 [6 Q% a9 s. H) I$ io Recommend remedy to improve product quality and design./ ~/ L* m; ~8 v
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development./ S1 O/ l1 @, x8 ]. C
o Run field Beta test sites and any new idea testing and make reports
?5 T1 [ r5 M( { n* No Assist in information gather for any new product idea.4 T6 Y( h Q, P5 c# E
o Assist in writing and new product specification; k- f) G6 x1 |1 @6 x
o Point of expert contact for implementation of features/functions.
* \( r% A" t/ ^ b, V% qo Act as technical applications expert on development team.2 z* u3 }9 V/ o" ?2 O
• Assist in Sales support & training.5 p1 b; @" D7 E# n# {& Q& a
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.% V6 _5 |; X9 ~$ _# o( g4 {
o In rare cases where no other solution exist to travel to customer site to solve technical issues.' E( B( Z* n0 s+ i& A1 Z
Human Resources and Organization) ^+ W' T* f- f! {
• As a member of the DC team, maintain a team spirit at all times." X% ~) X1 e' i9 C2 }/ C3 q ^
• Let customer satisfaction be an influence in every decision you make.3 A- d8 ]9 u ^# o m2 d2 K
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits* C( s' n. o; N' w0 f' d# X y7 t# {
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate
6 r6 B9 d: K$ |" X. lProfessional Experience (Years and Field of Activity)
- F9 t5 r- q- t! l5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers! v' h/ t5 g5 u+ E+ n
List of Skills/Qualifications 3 o" D. A$ D8 a% b
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.! t. b' u) M* ~, o! ?2 ~7 c
• Background knowledge of dispensers and software
7 X7 P3 C( O& B2 R# u- y• Proficient in software use and writing.
. B4 O8 [$ U1 n$ S9 c9 ~% M• Excellent communicator both verbally and in written reports.% p1 F' N2 f/ I' g$ s1 h2 K
• Ability to travel worldwide.
+ J2 m+ ?1 c6 q6 W3 ?• Speak Chinese & English very clearly./ e& b; ^9 K( D4 z4 y
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Language Skills Read/Write English & Chinese
s2 q3 k. K) P+ Q/ iPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ' y5 d b. }( N3 _
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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