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本帖最后由 竹声 于 2011-11-3 22:30 编辑 6 V" T: m) c! Q$ F+ `
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9 {# _' w8 ?* s8 CJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
1 U6 e8 B I) uEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
/ G0 _. V) {" C# ?4 @Major Responsibilities and Accountabilities& r3 I. \- D; Y; Z% v% {/ }
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
, Y; G4 N6 V7 V1 e& b1 p• Answering all technical questions concerning mechanical functions and software operations.: }9 w8 a* N: T* R
• Assist with troubleshooting ideas on technical and software problems
/ U1 X( M) L0 R, `( po Test all new patch versions of software prior to release
4 Z, z, D* J" K! Z• Assist where needed in application questions.$ |6 |$ q/ `( O7 h) V; s" o
• Check all technical documentation for correctness prior to field distribution.
9 D$ ]3 I! j' w/ L- ~ Ho New parts and replacement parts and installation procedures
" m1 N, | {5 M" P1 Po Translation to Chinese and other languages if needed
# |. ^9 p& |9 X3 ]0 K6 ~, U' m4 B• Track and report all warranty failures
. e2 o3 s$ k7 `- K4 p5 u1 l7 F+ l' go Make monthly report to Product Manager and 3rd party supplier.; B, b% k; K7 i0 l0 Y5 K
o Recommend remedy to improve product quality and design.
7 E) [) u; u8 k: X) I• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
) N( D) o2 p! f0 \ Ao Run field Beta test sites and any new idea testing and make reports
' D' ~. [0 n: jo Assist in information gather for any new product idea.$ F& A l! h, y3 t
o Assist in writing and new product specification
4 ~# h- p/ f7 ~8 c6 {" Io Point of expert contact for implementation of features/functions.
( j4 O) \3 p2 X3 B' fo Act as technical applications expert on development team./ t7 O- N2 R4 h! G6 ]
• Assist in Sales support & training.
f! y7 ^7 w- ]/ a( G4 R• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.5 i- }- l9 O2 V3 _1 G1 _
o In rare cases where no other solution exist to travel to customer site to solve technical issues.! W' g3 }. x# n0 G; e
Human Resources and Organization
; V' G# Q0 _) s7 n• As a member of the DC team, maintain a team spirit at all times./ }2 W: n! c/ ]2 J r1 ?6 Y% ?
• Let customer satisfaction be an influence in every decision you make.8 P9 d! l4 i$ N1 m8 d2 e! I7 \
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits7 e/ Q2 I1 X4 V( F8 T
/ K4 a! i1 q# |* S4 F4 bQUALIFICATIONS3 Q, J: [0 o ~1 e" f5 I6 m
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Educational / Professional Background Technical School Graduate
7 r u' L7 C' j% S" |Professional Experience (Years and Field of Activity)
; F5 L1 B9 e& s3 W7 W5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
: S$ P- N1 | H/ g/ EList of Skills/Qualifications ; H9 f+ m5 B. _+ U
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.8 `. u, `% f: |) _
• Background knowledge of dispensers and software ( P0 L6 X) j1 k8 ?3 s0 v
• Proficient in software use and writing.
) E# |5 _% S3 `/ E; F! R4 A• Excellent communicator both verbally and in written reports.9 _* J) g$ q$ y& {" m
• Ability to travel worldwide.9 q4 ~" c" J/ C Z+ [9 C
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
, H9 L* g- D$ }( p- j, g& t9 _Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
# f, j. c' i' s) |+ Q& K' yOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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