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本帖最后由 竹声 于 2011-11-3 22:30 编辑 # Z, X$ `6 u, y: D# W
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5 b) L, n; T# B7 gJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011: E2 K$ v' U) P1 ^
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Scope and Purpose of Job$ J x3 H: f: g" Q$ Y7 A2 j! l
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
* Y: e5 R* O3 r( T( }Major Responsibilities and Accountabilities
# z4 a- w' g9 U% F0 p! u• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.8 F% c9 S! I) N3 O- s0 P; e
• Answering all technical questions concerning mechanical functions and software operations.
7 b' {: N$ V8 B9 f: g* c8 r• Assist with troubleshooting ideas on technical and software problems
. \" W; _; M8 i4 C; ]. qo Test all new patch versions of software prior to release
0 s( q1 S# ~1 y• Assist where needed in application questions.
* Y+ L: @( l+ ~* v3 j• Check all technical documentation for correctness prior to field distribution.
" I1 W2 ^1 u+ ^6 zo New parts and replacement parts and installation procedures
8 A! t4 S" V1 |! C, I9 k) ~. a$ Eo Translation to Chinese and other languages if needed" W! Z" i; ~4 B7 N
• Track and report all warranty failures1 |3 s7 t7 c v2 E. d
o Make monthly report to Product Manager and 3rd party supplier./ B k! M7 M- Z* W$ h5 {1 D3 Z
o Recommend remedy to improve product quality and design.; Z, k4 k( R8 q% w
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.; v( j5 K" A& ]4 m9 b7 V i
o Run field Beta test sites and any new idea testing and make reports
3 }* J n4 Z y6 X* co Assist in information gather for any new product idea." \: B3 Q: A# F) b
o Assist in writing and new product specification
9 Y/ r) a8 l: u: i5 ao Point of expert contact for implementation of features/functions.
: e7 D! r9 d6 m; R6 ]' L) n/ J* Lo Act as technical applications expert on development team.
5 L6 r# o6 B; M• Assist in Sales support & training.
' m7 [' `$ p, e( t7 M9 L: M• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
% _/ Q0 m: F: W" ^" o. _o In rare cases where no other solution exist to travel to customer site to solve technical issues.
% \& U: ]7 f- c0 r& o% SHuman Resources and Organization
8 S# R: {$ `% A% ?* b• As a member of the DC team, maintain a team spirit at all times.
% p3 i8 P5 L p! s9 P) W- p• Let customer satisfaction be an influence in every decision you make.; W$ @2 l0 M& l# q. X2 R
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS
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& C& J5 |2 d$ xEducational / Professional Background Technical School Graduate
3 k9 z- F0 E# v1 nProfessional Experience (Years and Field of Activity)
3 L& [7 Y, q0 z- w5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers6 B- m0 g( n+ h- M- G' T) V
List of Skills/Qualifications 5 `: S" ?( m: W! j6 |
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.' C" v- V S: o+ M/ v4 h3 ]; J
• Background knowledge of dispensers and software
9 U0 i; D2 j: b9 N' {: _9 V, d• Proficient in software use and writing.( Q6 s! L0 x% y; P. D( t
• Excellent communicator both verbally and in written reports.1 U: { A% B6 T
• Ability to travel worldwide.% `, a# ?& v) M9 F
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
+ G- e7 l. Q5 v dPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ( W/ h, U% ]* R) ]0 _
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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