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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ' N3 b' A- c4 i( ?' e% J- J
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3 O" i, s5 ?% E' @. I% gJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job! t6 h K, t9 L
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
2 Y: @6 _) R# Y! d8 L0 M2 k9 M5 K. e* f/ GMajor Responsibilities and Accountabilities
! X% X9 ~9 t1 A @$ V! {8 q- r• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.4 [) W7 Z- F3 L! B4 u G, L# p
• Answering all technical questions concerning mechanical functions and software operations.
" y/ E- Y- n2 e: O# k- Z) Y1 U" |; s+ w• Assist with troubleshooting ideas on technical and software problems* ]3 I' b# l! w4 V5 x1 l
o Test all new patch versions of software prior to release
7 Z1 P( I3 b* l/ A; C7 U1 r• Assist where needed in application questions.
6 c4 q" n' J- h% |! {' d• Check all technical documentation for correctness prior to field distribution.
& f8 E- i% [( w; qo New parts and replacement parts and installation procedures) c: \% `" H2 i( q
o Translation to Chinese and other languages if needed* l9 n& _% @% I. {3 {* j4 @( W
• Track and report all warranty failures
) v: W0 r1 K0 I6 V4 s6 P x) Lo Make monthly report to Product Manager and 3rd party supplier.
& N% C6 q; U) b" {' n, s, [0 }o Recommend remedy to improve product quality and design.
! K! Z( A+ `; i7 ^# B' p• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.2 U5 W% I% o) N3 S( \
o Run field Beta test sites and any new idea testing and make reports" @% Y& e. b. V7 K0 d
o Assist in information gather for any new product idea.# b$ J# A& Y% ^/ }4 [
o Assist in writing and new product specification8 J2 C. e# ` N) a) b# b0 R
o Point of expert contact for implementation of features/functions., u6 Z) N* `6 m5 ~
o Act as technical applications expert on development team.
: [# z3 W+ X! e; z• Assist in Sales support & training.
( r+ F# W# ?$ T• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools./ {9 x+ j% D7 q ~, @$ L4 T3 \
o In rare cases where no other solution exist to travel to customer site to solve technical issues.3 q6 t) _. ~8 i3 [3 x, O
Human Resources and Organization* S1 S0 U2 [$ C% j# A5 v( h
• As a member of the DC team, maintain a team spirit at all times.# X1 d6 d! V& \# g
• Let customer satisfaction be an influence in every decision you make.( s3 R2 z; A; S! h4 Y! Z1 k; z
• Communicate information efficiently and promptly to your Team and other management.
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! ^" n6 p" \4 s$ j/ w4 hAuthority Limits4 D9 c. w( f; K$ c) B: j" a2 {% l: r
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QUALIFICATIONS& p) D1 s: W5 k J, M. H
8 }0 E* M4 n/ uEducational / Professional Background Technical School Graduate # X" d) q$ K8 W n/ f2 X" k1 v8 i
Professional Experience (Years and Field of Activity) * H0 O( D4 J) A T
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers/ F/ a' ]# k5 K/ @# k
List of Skills/Qualifications
, G7 X8 o$ x, G2 ^, s t. x' Q• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.3 x b, k2 U' S2 K' R2 V" R# C
• Background knowledge of dispensers and software 8 j, ^- k+ C! ?. g
• Proficient in software use and writing.
0 d6 O1 U8 N1 X j0 X$ x* @• Excellent communicator both verbally and in written reports.: J) Q0 N5 o; Z! _$ r, l# j
• Ability to travel worldwide.
2 Y4 G' \$ m. m ^5 r h• Speak Chinese & English very clearly.! P5 t L0 _6 A z1 ]: h
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Language Skills Read/Write English & Chinese 5 G {$ ~$ p- r6 p* ~% P3 Z$ V5 o
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
9 t9 }$ a' q7 J1 D \" b; |# q% {Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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