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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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! C9 q: ^2 l2 d* [9 rScope and Purpose of Job4 {# Q1 W: G9 z! v* O- e$ r
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
: P% V6 P8 O8 ^, N# W. E- MMajor Responsibilities and Accountabilities
* E% S. r o3 j• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.- M, H, ?+ d- w6 ?. J
• Answering all technical questions concerning mechanical functions and software operations.; [/ ^- L J6 J( [6 \
• Assist with troubleshooting ideas on technical and software problems
- n. u- E, Q) ro Test all new patch versions of software prior to release
4 w) Q& ~9 i$ c# l' T& K• Assist where needed in application questions.
1 A e m' E$ B# ?, t0 l) Z' p2 c9 M• Check all technical documentation for correctness prior to field distribution.# C8 n& `# |& @, J# |
o New parts and replacement parts and installation procedures
! u% _( p" x9 K8 Ko Translation to Chinese and other languages if needed% D- g- B* B. z
• Track and report all warranty failures+ @ N' H b0 a7 ?2 K- y6 {
o Make monthly report to Product Manager and 3rd party supplier.
0 P5 ?8 `5 w2 s& p+ p/ zo Recommend remedy to improve product quality and design.+ G5 F" @4 j- I8 R! r: s( A3 F
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development./ X+ I) Y* l3 ]& u, c, v. P" B2 y
o Run field Beta test sites and any new idea testing and make reports* k( d$ l7 `3 B$ n" J: ^& W5 Z3 p0 X
o Assist in information gather for any new product idea.
" h* y1 t( i5 U, Go Assist in writing and new product specification
( P6 f% f. d1 O& U1 |7 Ro Point of expert contact for implementation of features/functions.: P8 e; j$ K& d: K+ A, ?) R* i1 Q
o Act as technical applications expert on development team.7 v! {2 T& [7 D( @6 d
• Assist in Sales support & training.
( |5 d) Z$ [9 _- L! z8 d; u1 Y• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.9 d4 ]' |) b m4 D0 z
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
$ K$ ~: B" H$ y1 W9 u/ _Human Resources and Organization
2 U+ @8 N% \2 n# w% r• As a member of the DC team, maintain a team spirit at all times.
% s1 \& k/ _+ g• Let customer satisfaction be an influence in every decision you make.
/ h. |7 _2 v' a! l4 {" I3 Q• Communicate information efficiently and promptly to your Team and other management.9 n4 c# N$ f; p- [, @; P
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* n1 U g0 d6 }. f: NAuthority Limits
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, K3 k- l$ g. M2 K) KQUALIFICATIONS5 F8 c0 z& [# @3 A% S; p, J0 A
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Educational / Professional Background Technical School Graduate - M$ q6 M% s- b! p
Professional Experience (Years and Field of Activity) 0 ^1 ?$ @8 N' p1 y8 M
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
, @. e6 y6 a- FList of Skills/Qualifications
( J* [0 y8 f( a1 h6 C- Y0 ^' t• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.7 s" j' Q J& ^
• Background knowledge of dispensers and software & t2 V$ [. J8 m z4 C5 O! J$ E+ g+ F
• Proficient in software use and writing.) E) T% ~3 H8 v: K' V/ d0 }, J
• Excellent communicator both verbally and in written reports.
' S! [8 |3 _ X1 U3 P/ c• Ability to travel worldwide.
, b$ l2 p w. E' W( k) h• Speak Chinese & English very clearly.
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! g1 e0 [9 C* @3 {0 n5 a* rLanguage Skills Read/Write English & Chinese
D% F/ K1 i" A- FPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
{ f: ^, S; w3 l+ \9 XOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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