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本帖最后由 竹声 于 2011-11-3 22:30 编辑 0 \; U$ m/ t8 b# H1 {2 `0 g
7 d/ ~8 j+ e: w如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011 V1 x0 U5 G* r; k" i
5 G6 @" T: ?7 k$ H* R& ZScope and Purpose of Job
4 F6 T/ U, B$ X \Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
' L" S: M$ u0 i5 M, ?) HMajor Responsibilities and Accountabilities% z2 M# z5 B% Q5 |3 k( q
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
6 D" v, L$ l: l1 V5 A• Answering all technical questions concerning mechanical functions and software operations.. q. ]' I7 E7 L d
• Assist with troubleshooting ideas on technical and software problems
6 K1 S9 g2 j- \ vo Test all new patch versions of software prior to release2 O2 G; I( f; q* W( d5 ~( x
• Assist where needed in application questions.9 m8 l3 k; i/ R1 E S4 z6 E, W
• Check all technical documentation for correctness prior to field distribution.( J! q; ^% G, g7 a. I$ ~
o New parts and replacement parts and installation procedures
1 a# b9 j& Z3 k4 q0 ?o Translation to Chinese and other languages if needed
: S: h+ Q p# J5 r• Track and report all warranty failures
0 U" Z; t! ~& C3 A0 o& wo Make monthly report to Product Manager and 3rd party supplier.
: I5 g4 d; ^- x+ m+ j9 D' @o Recommend remedy to improve product quality and design.8 f' S6 s* s9 P' J1 O- u7 m( n$ ]( c8 H
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.! }6 _! ]4 Z. {0 r8 I4 @
o Run field Beta test sites and any new idea testing and make reports
. O2 v' ]& G+ H: B& bo Assist in information gather for any new product idea.
' \- ]2 @: N9 d. x8 f. _o Assist in writing and new product specification# o1 \2 s+ |& n7 B5 r7 w6 `
o Point of expert contact for implementation of features/functions.
" `9 ]0 }; ]7 to Act as technical applications expert on development team.
R) k/ e( S4 @• Assist in Sales support & training.0 i; |" C6 u; k
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
1 h$ N, p. ~" ]% c9 H @$ V+ l1 Q# n! so In rare cases where no other solution exist to travel to customer site to solve technical issues.5 n" S* M( n$ |- F) q
Human Resources and Organization
4 |9 R# x0 }5 ?5 ^" R- y• As a member of the DC team, maintain a team spirit at all times.( h3 z; N3 J0 `* n2 h' s
• Let customer satisfaction be an influence in every decision you make.7 q j' v7 m4 B) L
• Communicate information efficiently and promptly to your Team and other management.# V" y6 J' {3 l) v: A& E
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+ w% u3 I/ F- ~- u X, HAuthority Limits
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1 b( }# ~2 D# j$ `' G! ^# }, NQUALIFICATIONS
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0 [: }. u! n1 o r, |Educational / Professional Background Technical School Graduate
" V' p2 u1 `% F+ o2 G+ a KProfessional Experience (Years and Field of Activity)
( n3 K6 B# y; ?2 T: |5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
9 o/ m$ m2 _0 b& z5 B2 m* gList of Skills/Qualifications
4 A+ g: @, R3 ~3 E• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
- g+ j6 Z1 W4 {8 b& P• Background knowledge of dispensers and software 1 o1 H1 K$ d. q9 @3 a4 p
• Proficient in software use and writing.# k6 ^) r) A1 i( J
• Excellent communicator both verbally and in written reports.
5 c: Y; H0 _% K" Z8 E: V5 p• Ability to travel worldwide.7 X# l& Y/ m% x& B& Q5 a- n
• Speak Chinese & English very clearly./ Z# `3 b' V* f: W4 ^( p6 n
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Language Skills Read/Write English & Chinese v: {; c/ S* k8 I' F
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) / [# u% I8 w8 Z0 D
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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