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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ) w; D6 ]0 c: D- W
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011( A3 m1 u6 T. [
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Scope and Purpose of Job1 K' W3 y% ~! g* y. u
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.% b, \& }3 N/ @: H
Major Responsibilities and Accountabilities: F% w4 _& A- B$ k$ o* a
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
8 j# j& Q& g: e% d- ?• Answering all technical questions concerning mechanical functions and software operations.
% o9 C: { X+ U e4 W( p+ l• Assist with troubleshooting ideas on technical and software problems! q0 F# k, T& o
o Test all new patch versions of software prior to release
! _6 t5 r/ m N) F. y* `• Assist where needed in application questions.
/ F( Q+ E9 @7 w3 \+ i ]) v# E7 L) o# E• Check all technical documentation for correctness prior to field distribution.0 \6 ^3 e! E, U( ^1 f# ^
o New parts and replacement parts and installation procedures- J' b D; ~2 L* Z# b5 ]: N
o Translation to Chinese and other languages if needed2 j4 F5 d+ T1 ~. w$ f3 J0 J
• Track and report all warranty failures6 D) @2 X. M8 A
o Make monthly report to Product Manager and 3rd party supplier.( d6 ~$ g! W% t/ R9 [
o Recommend remedy to improve product quality and design.
& [+ B/ j0 \7 S+ S: B4 m1 G• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.* ?, t& _1 e0 C2 T' P, X, _
o Run field Beta test sites and any new idea testing and make reports, f u8 \) n/ f/ ?5 x7 e5 J8 j
o Assist in information gather for any new product idea.2 \# h: m0 W, f6 P: x3 T7 I9 l J
o Assist in writing and new product specification
: Y& F8 ^; o/ G4 n6 j: K4 ]: ?' mo Point of expert contact for implementation of features/functions.) d( M6 q6 ?1 ^5 s" ^5 K$ Y
o Act as technical applications expert on development team.
& s r! K) E* c: M& u# J+ `• Assist in Sales support & training., l# s) y3 N8 d; b0 r- F( M
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.3 _( R1 z8 ]( j2 s; ?( z9 z
o In rare cases where no other solution exist to travel to customer site to solve technical issues.: t: K( u, d$ r! M4 D
Human Resources and Organization4 j- m( E# T7 g- Q
• As a member of the DC team, maintain a team spirit at all times.) [0 B. }! Z6 J, x5 X; t! X* b2 R
• Let customer satisfaction be an influence in every decision you make.
: m3 q3 {& P' J7 Z/ P6 I7 E• Communicate information efficiently and promptly to your Team and other management.
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( S i1 C- Z% C8 gAuthority Limits( L, ]; k" k! P7 _# Q8 }9 C# X
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QUALIFICATIONS* ^- y N I/ P
+ V, e; k* ~' D" S2 |+ l6 `, `- JEducational / Professional Background Technical School Graduate
8 K% m) L) p& d3 F3 z& @' zProfessional Experience (Years and Field of Activity)
t" R* E# w; u2 E: i5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
9 v: w9 S% I" b Q9 BList of Skills/Qualifications , c- r" b8 E m% ?
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.0 f6 g( `/ A% z# t( o( F6 L
• Background knowledge of dispensers and software
4 s; V1 D6 M8 v9 n" m• Proficient in software use and writing.
8 I, h% T k$ p: I• Excellent communicator both verbally and in written reports.
) n4 G. c1 G3 V( n! F* x* l• Ability to travel worldwide.
. b. p. ]. ~) J/ x• Speak Chinese & English very clearly.
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7 [' E6 R& g; b& ULanguage Skills Read/Write English & Chinese 2 C# M+ T' N9 q
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
, m! \9 f5 y$ t4 w4 z& s4 n1 UOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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