苏州德资招聘技术经理

竹声

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Job Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011

Scope and Purpose of Job
2 X0 X1 s* {9 c4 CEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
; b0 a0 u( T& n7 jMajor Responsibilities and Accountabilities
2 A3 J0 k, q; f: f2 t% g" J•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
•        Answering all technical questions concerning mechanical functions and software operations.
8 j# R, [) a7 d- g- G0 y•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
. n6 L# i$ F) D) L4 F9 h7 c* C) E•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
o        New parts and replacement parts and installation procedures
1 S8 D, w* Y$ No        Translation to Chinese and other languages if needed
•        Track and report all warranty failures
; J8 q4 P. }8 U! G1 V4 {o        Make monthly report to Product Manager and 3rd party supplier.
" M" \! l! y+ do        Recommend remedy to improve product quality and design.
•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
o        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
o        Act as technical applications expert on development team.
•        Assist in Sales support & training.
8 s$ R: L6 F* a' p/ g$ Q•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
6 w& ^4 t6 K2 Ko        In rare cases where no other solution exist to travel to customer site to solve technical issues.
8 M- ^5 k% m5 xHuman Resources and Organization
  ^1 T/ |2 ~0 o: \" T$ B( q•        As a member of the DC team, maintain a team spirit at all times.
5 Q2 E5 `- M+ {% M' |3 G+ Q•        Let customer satisfaction be an influence in every decision you make.
% B. R7 M8 k2 Y% s3 ^0 D6 m0 g•        Communicate information efficiently and promptly to your Team and other management.

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Authority Limits
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QUALIFICATIONS

Educational / Professional Background        Technical School Graduate       
- Q7 t6 y$ q  RProfessional Experience (Years and Field of Activity)       
; {% K: V+ A$ b" j. R) o$ x: _5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
List of Skills/Qualifications       
# _! F" t$ G+ B6 q, i4 R•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
•        Background knowledge of dispensers and software
* D) \5 z7 b* y9 ~7 X% z6 ?  D•        Proficient in software use and writing.
% R0 G: z# \! w) a3 ~) n•        Excellent communicator both verbally and in written reports.
% H# Z, G0 j# V7 t5 `1 F6 X: q6 e" R! ~# n•        Ability to travel worldwide.
•        Speak Chinese & English very clearly.
       
Language Skills        Read/Write English & Chinese       
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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