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本帖最后由 竹声 于 2011-11-3 22:30 编辑 O$ {- g: x) A
. Y! @: L1 N/ X, a7 ^/ k9 R, T如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca5 ~. J Z" ? j n5 a+ f
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 20111 e+ ^- B+ T' l( e* r
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Scope and Purpose of Job4 F* Z/ ~& a) ~
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.& H! I0 b6 N8 z7 q/ r' u/ C
Major Responsibilities and Accountabilities
6 m/ n$ a& K, c5 a# v• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.: N1 X' p+ n; f) d7 ]
• Answering all technical questions concerning mechanical functions and software operations.
?$ W; ?/ [9 G1 y7 z# O+ `: J1 B• Assist with troubleshooting ideas on technical and software problems9 r4 \. d! f4 A. a) W8 ?3 g/ L4 E
o Test all new patch versions of software prior to release
* \( E; s I6 ?& j I• Assist where needed in application questions.
! H. d* y2 O' a• Check all technical documentation for correctness prior to field distribution.
- i+ y8 a5 Q: t6 [% bo New parts and replacement parts and installation procedures5 L, {6 v6 v* G, v1 M
o Translation to Chinese and other languages if needed0 Y' t' m3 c+ z# {
• Track and report all warranty failures& k8 N6 N" z$ H1 S/ q' B) z
o Make monthly report to Product Manager and 3rd party supplier.3 |3 r1 G' j% c9 ^& ^/ g4 q& j8 h+ E) `
o Recommend remedy to improve product quality and design.% g: L! n! r$ J( S: p1 }( n0 I! y6 i6 S
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
Z! c; m. \0 r8 w1 _1 \o Run field Beta test sites and any new idea testing and make reports
& h6 i3 }; C4 X4 ]' r. `o Assist in information gather for any new product idea.
; H$ y& D+ ~' x0 f3 L2 fo Assist in writing and new product specification5 W* Z1 l* A" T% b/ N( u9 ^
o Point of expert contact for implementation of features/functions.
' T3 T/ U3 x: C A" A$ `: F* z' Oo Act as technical applications expert on development team.
5 J' K" T' H H• Assist in Sales support & training.3 g: M, a, p p% q2 i0 E4 X1 _# l
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.+ T& H. S9 k) P9 `& e- f* u! |
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
+ ?6 a' b: Z" f+ s$ s$ L3 q1 `Human Resources and Organization
1 M. \2 T% k3 ^" T; i• As a member of the DC team, maintain a team spirit at all times., ?: E3 a6 Z; c v3 ?. j
• Let customer satisfaction be an influence in every decision you make.
) n* Q% c& t5 \ v7 K& ]• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits8 V- v, Z, B3 z, h# q/ E+ {" s! A4 V
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QUALIFICATIONS
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6 \# Y( n! @6 ^; kEducational / Professional Background Technical School Graduate
1 ]% u" T* Y" r3 B/ nProfessional Experience (Years and Field of Activity) ( s: y3 M1 g! |0 N4 n
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers3 V' a' Z. J$ G
List of Skills/Qualifications
: i0 v3 m" b# D. b. f6 g. l• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.- G0 O; G2 V! W
• Background knowledge of dispensers and software ; ?, F S, {' H* ^
• Proficient in software use and writing.
9 m- H( U. i: c4 N: l ]• Excellent communicator both verbally and in written reports.
: i2 n6 Z( G) t; E2 G* u* c& w( b/ H• Ability to travel worldwide.1 D: j0 E; { s2 s+ ^' n
• Speak Chinese & English very clearly.
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( Y4 v" H$ T# H/ p( q( w- \Language Skills Read/Write English & Chinese # X( ?) m% @% G9 d$ P
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
/ L4 v; m, |/ K. O' P& { GOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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