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本帖最后由 竹声 于 2011-11-3 22:30 编辑 3 P( B% [- O9 X
# P0 ~. H# W' j: h0 f0 f如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca( }# I3 y7 ~0 }
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011* f) z# C ]8 R( d2 J f0 V
" {4 V/ ]- J9 W! Y1 ]# oScope and Purpose of Job& g4 a2 J g1 Q& X
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
3 B) h1 V$ E/ C! N' zMajor Responsibilities and Accountabilities
" ^0 {* q4 ?, U s, _/ Y4 J• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
& {4 ^8 _8 E& Q• Answering all technical questions concerning mechanical functions and software operations.
# V/ x$ `: C0 U2 [1 E/ ^• Assist with troubleshooting ideas on technical and software problems
' H4 F3 O( \ ]) |" g, V. K: |o Test all new patch versions of software prior to release/ x9 t% a. n' P: s( }
• Assist where needed in application questions.( |% Z) B9 |, e0 b
• Check all technical documentation for correctness prior to field distribution.
' p& G' \2 F3 N* J/ V7 jo New parts and replacement parts and installation procedures, t/ p8 \) K6 I; s4 W! b( |
o Translation to Chinese and other languages if needed- c& Y9 a; I* E) l: U
• Track and report all warranty failures
# u( c7 ?' W2 [6 n5 so Make monthly report to Product Manager and 3rd party supplier.
( ^6 g5 e H0 x' to Recommend remedy to improve product quality and design.
) d8 _4 ]' H" Q) b• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.: z, C4 i: H0 n o
o Run field Beta test sites and any new idea testing and make reports o' [* S% n- X2 n' P
o Assist in information gather for any new product idea.
* w* N1 Y; h1 j$ u) to Assist in writing and new product specification
& C: d( w/ r% P: J* `' e! p5 fo Point of expert contact for implementation of features/functions.
5 U$ U" P$ z8 K$ Eo Act as technical applications expert on development team.
! A# C8 i. O f8 x0 ~1 Y• Assist in Sales support & training.% J* Z0 c. s3 d" N: O
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.. H5 U% a) m# `: p0 I0 L2 B
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
% w. I$ ]% E ~, @Human Resources and Organization: ?, t6 d. `9 i0 T; h0 D3 \
• As a member of the DC team, maintain a team spirit at all times.3 _& q5 K8 x7 d& J! ?, `1 y& d
• Let customer satisfaction be an influence in every decision you make.
: W& I0 T& i! |( F( Z" c G• Communicate information efficiently and promptly to your Team and other management.; _; H$ n+ v8 W; f% @" @
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Authority Limits( R+ C5 ~* s" t/ l
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QUALIFICATIONS0 @/ w2 ~, o: E a# g/ O3 Q
' s5 B- }- l; h9 C6 |Educational / Professional Background Technical School Graduate 4 h+ y$ [* K; W [" y% j0 m/ ]
Professional Experience (Years and Field of Activity) 3 S6 Y: ?' d, L
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
- S4 h; Q4 W" e0 _2 qList of Skills/Qualifications # h+ S) m+ ?1 E
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.6 R [ a ]. J! e A6 k
• Background knowledge of dispensers and software 1 ?, y- N% ^7 i% o* P
• Proficient in software use and writing. L; G5 H) g! O e3 y$ f2 l
• Excellent communicator both verbally and in written reports.' x) K" M2 t2 `# X, j" d
• Ability to travel worldwide.
! s# H# f/ a0 n$ j) T5 R, p) a7 l• Speak Chinese & English very clearly.- q) h. p% e. c
6 \/ r4 H( I9 l2 B' V3 I+ T2 G$ v$ W; _Language Skills Read/Write English & Chinese $ V4 ~9 t8 s) k, ]
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
) A2 L/ t( ?2 x( e" d" n$ D3 P1 xOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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