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本帖最后由 竹声 于 2011-11-3 22:30 编辑 0 F5 \$ T6 ~3 H1 |" z! ?* H! O$ @
* f1 h0 @9 h: `2 Z* Y! Y4 I" }如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job9 E) @) y6 G" T h) c1 K4 w
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
; [; N+ Y* ?$ {8 P, bMajor Responsibilities and Accountabilities% v/ i1 t* p2 i. e
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
2 z. T5 S( L; y( I# M3 j: W5 d1 c• Answering all technical questions concerning mechanical functions and software operations.
% S7 Z. j. A9 h• Assist with troubleshooting ideas on technical and software problems
- _, b6 ?$ w8 c, ~5 @1 `- {, }o Test all new patch versions of software prior to release- y9 p, J ^% N& K; m2 ^
• Assist where needed in application questions.8 v4 C, K) ^$ f5 v! {9 s
• Check all technical documentation for correctness prior to field distribution.; X9 c6 k' {2 n# v
o New parts and replacement parts and installation procedures
" j& M8 @) p7 u$ y/ r) Xo Translation to Chinese and other languages if needed
+ d: k4 H( \: d* X V+ D• Track and report all warranty failures3 y' G& V, \8 ?, l' Z; u
o Make monthly report to Product Manager and 3rd party supplier.
' H$ a2 g6 H+ _4 L2 a) Uo Recommend remedy to improve product quality and design.
( A- U# e- j0 h! E- h+ Q• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.7 E2 ]" Q0 i& ]# W' q
o Run field Beta test sites and any new idea testing and make reports
. H. n; R) ^! i- @) Po Assist in information gather for any new product idea.
: X: T4 o: X" o- T8 oo Assist in writing and new product specification0 \9 L. d! ^( l- D
o Point of expert contact for implementation of features/functions.
2 J1 ~/ k! r- @( Y' Fo Act as technical applications expert on development team.5 }2 l! Y4 w; h* ?+ s8 q" k- o
• Assist in Sales support & training.
& z, L) o5 F2 C% f8 `9 F• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
# a( d2 M, `- }# N7 V6 Y9 U5 T/ so In rare cases where no other solution exist to travel to customer site to solve technical issues.
6 o* y/ U! Y' W0 Q7 Q2 _Human Resources and Organization* `; b- ~) B7 A8 Y. t, S
• As a member of the DC team, maintain a team spirit at all times.
3 l& w' L- C; Z! S$ j9 h• Let customer satisfaction be an influence in every decision you make./ g$ [6 F4 s; e8 n8 K3 Z
• Communicate information efficiently and promptly to your Team and other management.3 Q" P0 e! t2 ^3 g; N- F H
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$ [' q+ n" L4 a6 ?6 U' p: F& {4 nAuthority Limits3 N9 _* H- K, h; G, G
3 K! J3 s9 x0 P# VQUALIFICATIONS
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. a- P: v- I: bEducational / Professional Background Technical School Graduate
* m' H9 x f/ X ?4 N$ W8 w1 C: f' PProfessional Experience (Years and Field of Activity) ) C9 H! `! `; V2 r
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers, r3 c* m; @6 D/ ^; d6 o
List of Skills/Qualifications + ]$ M. o N" q# S
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
1 s5 Y# m' o" J9 a: j3 I+ b4 Z• Background knowledge of dispensers and software ) G- I' t E2 @2 V6 t P; M
• Proficient in software use and writing.- L' ~/ E! [% F& V) c4 p3 |
• Excellent communicator both verbally and in written reports.) p7 @1 a$ M8 x1 K
• Ability to travel worldwide.
; |( z+ E2 l# y• Speak Chinese & English very clearly. ?% a5 q& s' S
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Language Skills Read/Write English & Chinese & R" b, I# m& N: ~. S3 R) ^3 M
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 4 V9 H! S4 _' G# F+ a' s+ f+ D
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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