苏州德资招聘技术经理

竹声

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3 W/ {6 G- L8 t5 l+ TJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011
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Scope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
# q# z' C) W2 I) {  C( z, ?Major Responsibilities and Accountabilities
- T& q0 m& ?8 F7 W•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
1 }( D% v: [; D" ?7 x•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
+ V4 e0 N6 O! Q) W1 ?  ^•        Assist where needed in application questions.
: v% |, }. H3 j* B3 d•        Check all technical documentation for correctness prior to field distribution.
! ^8 P' y4 n7 u' h) \  @o        New parts and replacement parts and installation procedures
% \5 @0 X- z0 do        Translation to Chinese and other languages if needed
•        Track and report all warranty failures
o        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
o        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
9 }9 r, P' B0 o5 R/ K& j$ Eo        Act as technical applications expert on development team.
•        Assist in Sales support & training.
•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
9 O: |" `* e$ F* S# m0 Uo        In rare cases where no other solution exist to travel to customer site to solve technical issues.
% z0 u/ c. G* ~" f$ MHuman Resources and Organization
$ |# c4 a5 d. z9 e$ u•        As a member of the DC team, maintain a team spirit at all times.
•        Let customer satisfaction be an influence in every decision you make.
3 ^9 w- \. _$ f& `+ x•        Communicate information efficiently and promptly to your Team and other management.


Authority Limits

, ?2 Z$ u- g$ ~# V) }! SQUALIFICATIONS

Educational / Professional Background        Technical School Graduate       
6 |/ q$ D" Q4 Q( z6 k' ]' w2 f8 Q1 XProfessional Experience (Years and Field of Activity)       
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
List of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
•        Background knowledge of dispensers and software
$ Z7 v  g, N. K: [•        Proficient in software use and writing.
8 t% I6 {* E* `•        Excellent communicator both verbally and in written reports.
7 u2 K& R0 \; a•        Ability to travel worldwide.
•        Speak Chinese & English very clearly.
  E) K, v' |  c5 }: a! o0 F  q* O! F: _       
0 G+ l. r! k0 n. E7 nLanguage Skills        Read/Write English & Chinese       
2 J% U7 T. |2 F4 f9 S: CPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
3 Z# K6 f, T) f0 J/ zOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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