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本帖最后由 竹声 于 2011-11-3 22:30 编辑 . v: o6 d2 y! y4 q& `( p, ^5 o- L& o
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job! `6 i4 `& |+ ^/ ?3 b+ J9 a
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.# V/ ~& i( N3 f7 _
Major Responsibilities and Accountabilities
/ _' a% }% H1 m: \) Y• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.+ c* g( X8 ?4 R$ x( p/ h8 y" l7 c
• Answering all technical questions concerning mechanical functions and software operations.
0 G, B/ ?. ]; J1 @5 f• Assist with troubleshooting ideas on technical and software problems
1 @8 u4 p; p$ X0 P) ^* J* Qo Test all new patch versions of software prior to release" h" S- P" }6 [
• Assist where needed in application questions.
9 m4 w8 s6 `8 d! {5 F• Check all technical documentation for correctness prior to field distribution.) a ]- d- D( N; M
o New parts and replacement parts and installation procedures
6 e- s! o# ^% s2 f/ Z4 [# v) v/ uo Translation to Chinese and other languages if needed: o" }- Z9 H5 M) d' W2 Z2 I" _
• Track and report all warranty failures0 q# }& k( G5 r5 v0 E6 g! e u q1 L! a
o Make monthly report to Product Manager and 3rd party supplier.
# A7 y0 ~& U* s! C" v6 C% I e' qo Recommend remedy to improve product quality and design.
8 n- ^8 F; [1 l( a; M! z• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
& E" l3 `$ Z; r" {1 io Run field Beta test sites and any new idea testing and make reports
: m! k+ O" R1 Q1 h' W" ho Assist in information gather for any new product idea. S2 D# e* U/ D( r" U" O5 [ J
o Assist in writing and new product specification7 r/ h( e) a1 c( i3 B2 _3 t
o Point of expert contact for implementation of features/functions.
: ?* N1 k5 z4 j; po Act as technical applications expert on development team.
5 E6 J% v, m3 k; s, s- D• Assist in Sales support & training.
2 \& T j( T5 C7 C• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.. ^: ^8 d0 ]- Q
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
% c$ C, B# o' j9 f" DHuman Resources and Organization
: I2 C, F4 a+ h7 G$ k2 }• As a member of the DC team, maintain a team spirit at all times.
: l* Y6 n0 f2 o0 y e• Let customer satisfaction be an influence in every decision you make., z. m% i; E! d( `( j' @5 j+ e3 D
• Communicate information efficiently and promptly to your Team and other management.% ^$ g n4 l( T5 @0 G W0 }
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: x' O. Q2 A- n& d4 kAuthority Limits2 r4 G1 |2 E+ g. f6 e4 O
. E; C; j% [. U$ i) e, Q# p! VQUALIFICATIONS/ G6 e% x" M* B" @" G7 I3 E
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Educational / Professional Background Technical School Graduate
7 E0 ~+ V6 Q/ A ZProfessional Experience (Years and Field of Activity)
3 A7 c- a" } d" g5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers5 {/ t1 K3 i0 y" M" f. [7 |
List of Skills/Qualifications 8 B! F! A, }+ B
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.6 [5 \$ s- }8 q0 r1 {
• Background knowledge of dispensers and software 1 h' C* ?$ H& ~9 e( `: X! E5 |$ N
• Proficient in software use and writing., Q5 N( e3 k& ~' `
• Excellent communicator both verbally and in written reports.3 i8 D7 I8 b" l, V- \1 V
• Ability to travel worldwide.
% M) G; L1 ?. p& e" G3 {; I• Speak Chinese & English very clearly.
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! o; E: u0 H- G4 tLanguage Skills Read/Write English & Chinese
" v) K6 l( t; J4 Y" mPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ' }5 i) b! O. R1 j0 B$ o- }
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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