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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca& g% N0 \2 Y8 e& b
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
" e2 N M" W! kEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.+ p& w: y4 [9 Z5 y5 I& _
Major Responsibilities and Accountabilities
! U5 ]1 e1 U1 p/ ~; w$ r: `• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.' G2 [; [3 K7 M. g- x' L
• Answering all technical questions concerning mechanical functions and software operations.# G8 z6 s) K; r
• Assist with troubleshooting ideas on technical and software problems# g: W. O2 p0 n d9 A$ r8 Q
o Test all new patch versions of software prior to release
+ ?5 S# g9 n5 R3 M• Assist where needed in application questions.
8 e# f. z: T9 B• Check all technical documentation for correctness prior to field distribution.
$ q; N6 f: Z6 qo New parts and replacement parts and installation procedures
; r( Z: L, A$ V. d6 l1 _+ Oo Translation to Chinese and other languages if needed0 A7 M' T8 i1 w- X9 Q+ o0 F& |
• Track and report all warranty failures& {" m. H4 R2 ]( u6 @4 y/ D
o Make monthly report to Product Manager and 3rd party supplier.
$ T; G. q1 ?$ T; O$ z# E* W0 Co Recommend remedy to improve product quality and design.1 w8 q. Y9 \) `9 _( x# f
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
! e% M5 U H* y& h- oo Run field Beta test sites and any new idea testing and make reports, B1 p$ `7 I1 H' Z3 p
o Assist in information gather for any new product idea.% U" }' \. l, j- Z; \$ _
o Assist in writing and new product specification" M `# b! B% d6 Z- e% v$ v9 e
o Point of expert contact for implementation of features/functions.
& Z4 H( P) w2 g Do Act as technical applications expert on development team.
( Z: T% J' |9 {• Assist in Sales support & training.
6 o+ P: J; P( \ ~+ Y• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
6 Y2 p8 }; X9 V* @( Do In rare cases where no other solution exist to travel to customer site to solve technical issues.
' Q+ {) n! B& RHuman Resources and Organization( w, f+ F* |% q# `+ i
• As a member of the DC team, maintain a team spirit at all times.% u9 R# D: e* m3 s+ ~
• Let customer satisfaction be an influence in every decision you make.
) L0 X% E# O% m% A8 x0 ` r2 V: F1 a• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS
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x8 X: `6 `- ?) d- ?7 a/ ]/ IEducational / Professional Background Technical School Graduate % b3 }* E. ~& Z, a+ R
Professional Experience (Years and Field of Activity)
4 m! q S% C0 g2 K O5 n5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers) Y3 U" v' ^" T1 k, i# F# y" v5 r
List of Skills/Qualifications
; X: _8 Y1 F! o S, R9 w( l• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.5 S8 M( Z9 \( z8 K1 U& o
• Background knowledge of dispensers and software $ c% B8 O9 s( Q& V8 c3 {! i! ?
• Proficient in software use and writing.' ]) Q j6 U: m& _5 l! Z1 @
• Excellent communicator both verbally and in written reports.
0 A: a2 ^! \3 ~- l f- S• Ability to travel worldwide.
5 {! U- y8 a) u; N0 {6 ^/ c• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese $ J+ @$ M# i4 W. E5 h. ~2 g, [4 j; ]
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
9 _$ m1 B/ y4 ~* yOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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