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本帖最后由 竹声 于 2011-11-3 22:30 编辑 & z/ z+ G0 R- F, f2 l
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job: v# M1 i8 A8 i" Z* B
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.- c: A3 g3 d* y M3 ^
Major Responsibilities and Accountabilities
- v; a4 p: i8 z4 P• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
, _9 J& V+ u9 a( a• Answering all technical questions concerning mechanical functions and software operations.
' `4 p% g) S: i& Y, K) Q% F7 K• Assist with troubleshooting ideas on technical and software problems, S! n9 v( V; H- d# S- l9 x
o Test all new patch versions of software prior to release9 }2 {1 w& J' G2 ?& E
• Assist where needed in application questions.& e0 H5 p0 y1 j+ z+ ^" R- k
• Check all technical documentation for correctness prior to field distribution.& j2 B6 H; F2 F5 F1 F
o New parts and replacement parts and installation procedures
/ `8 d+ J5 x! K$ C" R; Io Translation to Chinese and other languages if needed$ P T. ]- ?$ f& W: l/ c
• Track and report all warranty failures% q% _. b+ L8 H1 ^( b
o Make monthly report to Product Manager and 3rd party supplier.. _9 L7 s5 U7 x0 b" d% m
o Recommend remedy to improve product quality and design.
* G, U, q3 s8 p8 j0 t• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development., Y0 U/ W ~ @; F' r# {0 {+ n( Y. S
o Run field Beta test sites and any new idea testing and make reports
5 @ w4 q D+ z+ N# ]0 Do Assist in information gather for any new product idea., f+ h5 F1 x7 B- `
o Assist in writing and new product specification
6 S" E, b! P. S/ Wo Point of expert contact for implementation of features/functions.
( X' {& p* A; @8 B- Uo Act as technical applications expert on development team.
- x# d" G% O1 b" Y( A• Assist in Sales support & training.
$ b3 `* F( z! R• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools., C7 e( X. U' w* T( b. q
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
, D: F: a r. ZHuman Resources and Organization
0 X9 I; ?$ x+ H4 s, a2 i3 C) S• As a member of the DC team, maintain a team spirit at all times.
6 I, _# U# o1 n$ o• Let customer satisfaction be an influence in every decision you make.
2 ^' `! Z+ A. H$ w# F5 N8 V5 e• Communicate information efficiently and promptly to your Team and other management.% v; Q2 `$ z4 y# l: S) G3 I# w
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Authority Limits' e* ^. n% G8 ^) ^6 }
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QUALIFICATIONS4 X2 o" d1 i% C) O1 \
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Educational / Professional Background Technical School Graduate : P) V# H: Y, O1 } Q- l
Professional Experience (Years and Field of Activity) / [" R: `) `# i* y# s1 _
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers% e% I ]7 |; z: U! R, v2 g+ Z
List of Skills/Qualifications
) X% p# k# `( o6 A, N• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
/ A) E1 H0 o5 z• Background knowledge of dispensers and software
F! g7 l# T0 k4 e n! ]• Proficient in software use and writing.
* ^) {$ b; k. d' N9 f+ M• Excellent communicator both verbally and in written reports.) P; E \7 W, b# e- c
• Ability to travel worldwide.
E4 D' X1 a7 y. {' r/ Z8 A• Speak Chinese & English very clearly.
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( G- `" I8 z& a, X- z6 G4 J5 R/ WLanguage Skills Read/Write English & Chinese 0 M) z% ]6 W5 {) ^9 S4 c6 D
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
8 {$ l$ [2 f' r2 {Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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发表于 2011-11-3 21:29
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