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本帖最后由 竹声 于 2011-11-3 22:30 编辑 & c" B: U: J7 m" l2 u$ l1 [* w
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca. t# o( ?7 U% V1 n8 Q6 z" [) Q
' j* G8 U! b2 j- NJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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: \3 Q' D/ z$ }* a1 Z& ~, H' XScope and Purpose of Job9 w( \ O8 g4 B$ f$ N% S" h: t( F
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.4 l* z. {% K" e" C1 f& O5 C
Major Responsibilities and Accountabilities) v* b0 a- c9 {% F, A8 _ S% F
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.2 B8 F2 Y5 X. O$ Q- @
• Answering all technical questions concerning mechanical functions and software operations.% W( V2 N; O2 a( T$ b' ?" v/ i
• Assist with troubleshooting ideas on technical and software problems2 O2 X; `$ J z3 g. X. s# o
o Test all new patch versions of software prior to release# C( L2 z, s) g7 s+ R f: @3 z
• Assist where needed in application questions.
( d2 N$ n( M6 l• Check all technical documentation for correctness prior to field distribution.
# { x6 b. U J, @* oo New parts and replacement parts and installation procedures- b3 U- k6 [# C
o Translation to Chinese and other languages if needed
, z4 d8 s) r. q0 G2 v• Track and report all warranty failures
: g4 {# F* Y$ r4 {o Make monthly report to Product Manager and 3rd party supplier.- Z# D4 |$ L3 v, X) [
o Recommend remedy to improve product quality and design.
! ]; `7 g: P) u* ~• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.$ ~& c: W% b& t/ m6 W
o Run field Beta test sites and any new idea testing and make reports0 J, R; e, i+ D: f3 a
o Assist in information gather for any new product idea.
2 I( B @* @) c) E3 K- v5 l% a' oo Assist in writing and new product specification& E9 Z+ W3 P& W7 [
o Point of expert contact for implementation of features/functions.6 d& U9 f8 l9 Q: }( h/ N
o Act as technical applications expert on development team.
0 K- a+ g7 b' B+ }( T" g• Assist in Sales support & training.
, j# Y; Q8 T4 |& H, X• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
) k! K% k. _$ q- a) f8 E wo In rare cases where no other solution exist to travel to customer site to solve technical issues.0 j- I) M+ u, P _8 Q) X
Human Resources and Organization2 z1 G- G3 |: x) [7 v" V5 {/ |
• As a member of the DC team, maintain a team spirit at all times.9 D, E; G+ b) o
• Let customer satisfaction be an influence in every decision you make.
9 `1 j$ J. }/ G• Communicate information efficiently and promptly to your Team and other management., l+ |5 D" K! B5 }3 [
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5 C& `' d- @6 N% r9 r- ^/ RAuthority Limits( J3 |! @, y' ^; p$ u3 }1 c
) Q8 h. h0 w. b& V9 N0 nQUALIFICATIONS
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: Z }# R/ A( a* a _; bEducational / Professional Background Technical School Graduate ; O9 R9 ?9 _( T r* x
Professional Experience (Years and Field of Activity) , m0 b6 C6 u& l% B8 j
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers# u" A5 {, |; B% F
List of Skills/Qualifications ' x! q* p4 k) U$ M- n p
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.% u4 P8 Y! K0 D9 b& k: c2 `
• Background knowledge of dispensers and software & P, ~ H0 g3 s3 H; B7 w4 E
• Proficient in software use and writing.. N2 u+ I2 V1 B8 M
• Excellent communicator both verbally and in written reports. ~1 O7 k- j" x% H) p3 `* z
• Ability to travel worldwide.( p. X9 J+ m8 E. Q3 g! F' `0 z
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
% V5 z2 @- A$ ~7 Z, M) I4 `Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
# S1 u) {, S- t+ |5 E$ `, UOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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