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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011, U8 \$ Z" z6 ~3 l5 e, P) R( \8 A
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Scope and Purpose of Job
1 X: |5 ~8 v; {/ {$ H9 BEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment./ V5 o, Q% ?' d
Major Responsibilities and Accountabilities
' m3 }! f' n0 {/ j2 m• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues./ I3 d8 M0 g* k+ X9 B
• Answering all technical questions concerning mechanical functions and software operations.4 z7 ]' K+ a2 |. u1 B5 e7 F; [8 \1 Z
• Assist with troubleshooting ideas on technical and software problems: C) [1 U" o! B2 K7 ~: w
o Test all new patch versions of software prior to release# L# |% W. g5 N. R
• Assist where needed in application questions.
G! `- ]$ l' _5 x9 [5 N% f• Check all technical documentation for correctness prior to field distribution.7 h- o+ k( x% W* n# A
o New parts and replacement parts and installation procedures
- m' S( @, p- u5 E3 `7 t9 m" d Q( V8 Jo Translation to Chinese and other languages if needed. N1 @ ~8 ?* W: q6 I5 b7 A& D
• Track and report all warranty failures
& A; i; J5 k" k+ A3 w. \/ Go Make monthly report to Product Manager and 3rd party supplier.
( W+ [2 t0 g0 A5 |o Recommend remedy to improve product quality and design.5 ], g. p- x7 Z7 U; b1 U- b6 ~
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.! r" y' a; B4 Y; P
o Run field Beta test sites and any new idea testing and make reports* g. p8 O. @( D/ q f" c
o Assist in information gather for any new product idea.4 G) c: k' t* o3 j3 P+ v
o Assist in writing and new product specification# Y. m6 m1 X$ B+ c; T& M# w4 b3 n
o Point of expert contact for implementation of features/functions.5 ~. g6 t% `% }* _
o Act as technical applications expert on development team.& s) N9 N- A" i
• Assist in Sales support & training.4 b- w9 B1 |/ C; K
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.$ f9 Z# L( {# H
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
3 ?: x H. r4 h( s( cHuman Resources and Organization% A) Y2 S/ { E) R, j9 X. A3 C
• As a member of the DC team, maintain a team spirit at all times.- _0 z% x9 o1 V3 s/ r7 W
• Let customer satisfaction be an influence in every decision you make.! k! A+ \7 P* r- V
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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7 r9 [% [/ y# V! AQUALIFICATIONS4 x" ]/ T- b' O. y" I: J; g& i
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Educational / Professional Background Technical School Graduate # k/ ]7 L K) f7 _
Professional Experience (Years and Field of Activity) 6 U% g4 h& f( t
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers; u2 q. ]/ h$ \$ F* t$ D
List of Skills/Qualifications : _% t* e! a; F) u
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.7 f' W, } w7 B
• Background knowledge of dispensers and software ' t/ c7 r# n, `
• Proficient in software use and writing.5 H. A0 R/ s5 R* u& R
• Excellent communicator both verbally and in written reports.5 B9 E. G7 J* n+ [' b
• Ability to travel worldwide.
; V6 [% U& T5 y6 t4 d• Speak Chinese & English very clearly.+ {- F( y5 K3 l+ W8 ^& ?8 @
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Language Skills Read/Write English & Chinese & h9 S8 \+ r7 v& c% E! ]
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
; C6 z( D6 S/ v# W6 y/ ?Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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