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本帖最后由 竹声 于 2011-11-3 22:30 编辑 " y# z2 o5 U- t- y& @6 v
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca! `/ O. x( W a/ S7 ?: q
5 Y ?9 n6 U' V5 \Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011; e# h5 }1 _+ M
3 L( H4 R: g+ s, W } c) B" SScope and Purpose of Job
! z% a! {6 Z% M8 l1 \; cEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.0 c* @ z) E; n, p" l
Major Responsibilities and Accountabilities
2 q/ u( V0 v9 [0 M• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.0 w1 z+ c/ v& _2 A
• Answering all technical questions concerning mechanical functions and software operations.
* v0 b4 q; r% T" m' o. T$ D# I* E• Assist with troubleshooting ideas on technical and software problems
3 V" p8 u5 M- Y- Io Test all new patch versions of software prior to release, l: x# a" V8 J% Q- z( r
• Assist where needed in application questions.
5 B9 |/ {, Y0 o, W• Check all technical documentation for correctness prior to field distribution." a( C' { ^: ^! z% _$ w
o New parts and replacement parts and installation procedures
! q, ?( P/ u+ g% L' r$ o6 r1 f0 ao Translation to Chinese and other languages if needed! g5 M/ ^0 z( A0 z6 D1 D
• Track and report all warranty failures4 K, Q& F! G1 [' e$ {
o Make monthly report to Product Manager and 3rd party supplier.
7 U* \) G% q2 _o Recommend remedy to improve product quality and design. y2 `1 W& I* U" D( w) z
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
$ W6 `/ w Y: \o Run field Beta test sites and any new idea testing and make reports @# j; Y9 N! W% ]- q2 x- K' \
o Assist in information gather for any new product idea.
; L* Y, x6 ?1 K0 vo Assist in writing and new product specification
# @8 q5 L1 p, x9 ]. [$ M q0 T2 go Point of expert contact for implementation of features/functions.! f) Y0 _% S5 S( i8 ]
o Act as technical applications expert on development team.
/ ]2 ]8 w" L4 k! q1 h' e+ K' t• Assist in Sales support & training.
! b/ u3 v A" S2 h2 `1 v• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.! B8 m, R/ F J* m
o In rare cases where no other solution exist to travel to customer site to solve technical issues., B' A$ H# ]1 @1 [- o4 R
Human Resources and Organization
$ r8 P5 g0 o6 J7 `% [: P2 [• As a member of the DC team, maintain a team spirit at all times.9 a8 N2 R' y; n, e7 ?( ~8 F
• Let customer satisfaction be an influence in every decision you make.
& C4 a% p, E% M% E' s• Communicate information efficiently and promptly to your Team and other management.1 _# c1 ^" {- l3 q
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% P, i8 g7 O: B0 h7 T& {* ^Authority Limits
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' h2 Z: W: A- W# ZQUALIFICATIONS/ q- ~3 r$ a+ G
0 m" x C, d. q. NEducational / Professional Background Technical School Graduate
. x- w; t# C" EProfessional Experience (Years and Field of Activity)
8 M: L1 z" l* d, e8 o6 C% m5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers9 K( R) I# M* }3 s
List of Skills/Qualifications ' p6 ]& s3 [1 A4 _1 o
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
7 @0 i. W: \" j* U/ q• Background knowledge of dispensers and software
: m/ l6 w" }: S9 H2 H! c• Proficient in software use and writing.
: p/ M) @ l- Y" Q ?7 a4 Y0 ~: W5 D• Excellent communicator both verbally and in written reports.4 `% d8 J) A D2 H7 w6 j
• Ability to travel worldwide.
1 q0 J' v( z4 [/ p' y• Speak Chinese & English very clearly.
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) o" q: X! G: x+ v# I1 QLanguage Skills Read/Write English & Chinese 1 `! U9 q2 U2 {5 G. H/ C: `, h9 X* }
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) - n8 e: @; }3 X/ b( q: h# y
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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