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本帖最后由 竹声 于 2011-11-3 22:30 编辑 $ O6 V4 O' z% v& n% {8 d
5 r5 W) p$ e) D" C2 b5 U+ X: U如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011' ~6 p1 L* ^- p- y0 Y# w7 b {
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Scope and Purpose of Job) l3 {+ @: [6 D6 c
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.& e0 e! x$ o+ S8 s# y% R8 i
Major Responsibilities and Accountabilities
# M$ h5 r3 a3 q# c• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
; Z0 g1 K5 E* A) ^• Answering all technical questions concerning mechanical functions and software operations./ T! |6 v0 `' W. ~/ l9 q% E" z
• Assist with troubleshooting ideas on technical and software problems
, s4 A c7 }* f* U# a% f7 V/ oo Test all new patch versions of software prior to release T: S& }8 d3 @+ P
• Assist where needed in application questions.
6 [/ M5 Q$ l; y' ^9 n• Check all technical documentation for correctness prior to field distribution.
8 k7 z0 w8 ?. Q1 U7 co New parts and replacement parts and installation procedures
$ n: c# A' c" x( q% K" c1 f. k$ c" {! ~o Translation to Chinese and other languages if needed) J2 z4 z9 _( z# p3 U& [' T
• Track and report all warranty failures
5 ?2 U7 N/ [) j7 N5 k/ d* ?1 R' ?0 d2 i1 xo Make monthly report to Product Manager and 3rd party supplier.
; K" U( K# ]' c3 l# ^: }# W- Uo Recommend remedy to improve product quality and design.
" O( X2 U' | W( V0 {1 ^7 O) @• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.9 j Y, V' D6 X; I
o Run field Beta test sites and any new idea testing and make reports
' M& F' ]+ i% b ?( ro Assist in information gather for any new product idea.1 f g7 I8 Z) [8 }: V# E
o Assist in writing and new product specification
: d3 D |3 T# d% u/ d' M( _* T- Qo Point of expert contact for implementation of features/functions.3 B! |/ S. M% q. {, `" l k
o Act as technical applications expert on development team.+ o, B F" n) Z8 s3 `
• Assist in Sales support & training.
$ }! U- K1 W: i! U• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.5 R% ^' t% b* @" f3 a+ L! T
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
( J4 Y% a+ e3 o. S2 v7 KHuman Resources and Organization; b5 @6 ?0 m. u# ^$ ^* Z- o& s, m
• As a member of the DC team, maintain a team spirit at all times.
$ S3 W7 N' G, F$ n t9 |• Let customer satisfaction be an influence in every decision you make.: m/ @4 B1 D. c1 L& m6 G
• Communicate information efficiently and promptly to your Team and other management.+ o! Q; k! S4 y3 e3 C8 q* A
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Authority Limits
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QUALIFICATIONS6 B5 W/ j+ a D$ Y; x3 O9 m$ p8 |
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Educational / Professional Background Technical School Graduate ! O$ i: l0 f) F
Professional Experience (Years and Field of Activity)
0 P( ]6 G7 o3 A/ A/ Q5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
+ w& u" {& W* V0 EList of Skills/Qualifications * E+ K* C3 _; z2 o
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
& g' S0 _) m9 I8 g; d• Background knowledge of dispensers and software ! t# Z$ K6 z% M! e3 }
• Proficient in software use and writing.; V. V3 ~* Z4 ^
• Excellent communicator both verbally and in written reports./ W3 G F6 u# ^" S# m% u
• Ability to travel worldwide.1 L3 b' o! x3 a3 | R5 U
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese 9 R5 o) \5 L# J/ ~; U
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
$ M+ N7 q; r0 JOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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