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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011! a7 A- T% \1 Z$ W
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Scope and Purpose of Job) Y& _5 V4 [5 S; W* }
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment." E% R7 d% Z9 B7 w' B3 V
Major Responsibilities and Accountabilities
) H, o6 J0 U6 W' b+ @4 i: V( ~9 w• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
) h) S/ q3 ?1 x/ `4 R& T1 j• Answering all technical questions concerning mechanical functions and software operations.* s3 j% v: V: Q7 B% R
• Assist with troubleshooting ideas on technical and software problems' d5 O& f6 v4 M7 E/ j
o Test all new patch versions of software prior to release C, N" d8 p0 r m3 _
• Assist where needed in application questions.) [% G5 ?, ^8 n( u k. A' f2 l1 N
• Check all technical documentation for correctness prior to field distribution.
; @, W" a* W& M. |$ {( L7 t+ lo New parts and replacement parts and installation procedures* \+ Z4 [! ` I
o Translation to Chinese and other languages if needed+ L- R4 B, v/ u; j+ z" {) W3 x
• Track and report all warranty failures
8 f( K! F# o4 o5 o5 x3 R: C9 v9 x% _o Make monthly report to Product Manager and 3rd party supplier.
5 ?1 h( I/ J5 E3 lo Recommend remedy to improve product quality and design.
& a0 l/ q4 O* c• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
' Z- N2 I; {' M. S5 Do Run field Beta test sites and any new idea testing and make reports4 O; L6 K/ o- ^
o Assist in information gather for any new product idea.* r; o4 D, u3 a! \- f8 `- x
o Assist in writing and new product specification1 w5 X" _3 e" ]! s m/ @2 ?
o Point of expert contact for implementation of features/functions.0 \$ A4 z* o: `' U. U" f! g
o Act as technical applications expert on development team.( `7 a$ ~4 p0 Y8 L. `& {+ v0 t
• Assist in Sales support & training.
a5 H- `+ C4 G& a4 X* H8 }8 K% m, k: O• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.8 |, q, [& u( Q% B3 u6 W
o In rare cases where no other solution exist to travel to customer site to solve technical issues.0 j. r# x, x) B6 `- W# l) z% t' f
Human Resources and Organization
; V* {/ ?2 l$ D$ U) f" P# a• As a member of the DC team, maintain a team spirit at all times.
2 }. f8 B1 I) K; Z0 n3 ?• Let customer satisfaction be an influence in every decision you make.$ \& s0 K3 X7 k) H3 O
• Communicate information efficiently and promptly to your Team and other management.
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) q# j N* e6 Q$ t; TAuthority Limits7 j S! L# L7 }" P( x. k, @/ b0 @
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QUALIFICATIONS
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! C* I* ~+ [) ^7 X+ SEducational / Professional Background Technical School Graduate ' F; e: |2 R+ I$ n, {
Professional Experience (Years and Field of Activity) ' }! G( z3 Y: ~. d- j6 O
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers* c+ P( h, _; ~' S7 X' O' Q
List of Skills/Qualifications
: L3 s {6 A2 `0 ~• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.8 n8 [' G9 ~; N3 g( d
• Background knowledge of dispensers and software
4 l: ]! M" W: P+ p1 l8 `• Proficient in software use and writing.
6 S+ a; m+ E. ]; l• Excellent communicator both verbally and in written reports.! v5 p+ I9 R" w- }$ j( k. e
• Ability to travel worldwide.
% \4 Z" B, o8 j% e• Speak Chinese & English very clearly.
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& y7 e B. E8 ]: HLanguage Skills Read/Write English & Chinese
& Z2 G9 ]) M# J- | @, ]# |4 h# iPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 4 V9 f. t; b$ V. p8 ]4 J4 p" J9 E
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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