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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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! B7 q# i# v* o. I9 Q3 ^# o如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca! h- K, j$ \9 Q2 k- x
7 V/ _/ L" _& {Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011' _' C* V5 E6 h/ |' E
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Scope and Purpose of Job2 x' t+ K) q t3 {* u, l
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.: f3 F8 H) Q# H
Major Responsibilities and Accountabilities
3 w/ x9 n% v; |8 W$ u4 A• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
5 a/ t% R2 E0 i4 E1 r+ B• Answering all technical questions concerning mechanical functions and software operations.
8 W. X, R2 Z4 A2 Z: E• Assist with troubleshooting ideas on technical and software problems
! V# n9 g/ C# l2 Go Test all new patch versions of software prior to release2 S$ O1 t' I9 h" r( g% h7 F. X0 k
• Assist where needed in application questions.6 `, Q- Q0 A0 f0 }& m( n* @# z4 M
• Check all technical documentation for correctness prior to field distribution.$ }: m/ t2 g5 o" y [, D
o New parts and replacement parts and installation procedures' ?! c( ?$ ]% @: t
o Translation to Chinese and other languages if needed- z9 |; H9 M# e& G1 _1 W
• Track and report all warranty failures
0 Z! A8 v3 x8 r/ u4 mo Make monthly report to Product Manager and 3rd party supplier.
' y% \) a9 a: f+ [, F ~$ X; To Recommend remedy to improve product quality and design.5 @' } `7 S; Q, C* g3 x
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
! i3 ]. B$ {1 M- Oo Run field Beta test sites and any new idea testing and make reports
( N- U" C. S) J+ m) b" O$ x( t3 yo Assist in information gather for any new product idea.
0 K" f- \6 W/ ?" c' a- z$ J( `4 Lo Assist in writing and new product specification1 r; Z" Y2 m8 }/ [" a6 I! P6 I9 A7 v: L
o Point of expert contact for implementation of features/functions.
0 `1 |6 B& J8 r( E- Q. xo Act as technical applications expert on development team.
; v, G- u( Z! d; v; f" K" Y• Assist in Sales support & training.$ ~9 b" s0 ]: V, j
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools., f3 t6 J3 _" |; x' Q
o In rare cases where no other solution exist to travel to customer site to solve technical issues.5 H; W# g' Q6 D4 Y% A
Human Resources and Organization8 |* O m$ @* D3 d3 `' `: @4 [ i
• As a member of the DC team, maintain a team spirit at all times.4 w' f3 N8 ]$ a+ F% s
• Let customer satisfaction be an influence in every decision you make.) A2 [9 [$ v M/ V3 N' {6 ^
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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) X$ m* t9 ? A7 a; qQUALIFICATIONS
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8 q5 |) H2 B) J! |5 LEducational / Professional Background Technical School Graduate
$ D) X6 w$ a, \" | I+ F/ aProfessional Experience (Years and Field of Activity)
! Y2 z Q" q9 I# Q5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers: t/ v) Z& f4 t9 b
List of Skills/Qualifications
8 w" W' j" Y4 ?& f( n+ W: {; _, t• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
& z# `! i2 q0 Z$ m2 s+ K2 O6 ?• Background knowledge of dispensers and software
; v* c+ y V" c6 l! Z3 e! D• Proficient in software use and writing.
" l0 q- h; Z" P" Z• Excellent communicator both verbally and in written reports.
F# ]. G$ p6 j. Z- z6 T• Ability to travel worldwide.
( _4 ~' n- C7 S# z8 x# Q5 W• Speak Chinese & English very clearly.
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' |( t% M7 Z9 g- g/ X; |Language Skills Read/Write English & Chinese 9 ^" S+ o) z0 f
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 1 h2 H/ @% a; }
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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