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本帖最后由 竹声 于 2011-11-3 22:30 编辑 % {0 l3 d4 j5 k) {# I2 b: N
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7 ]6 R+ d1 s- s; m+ MJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job' R% g' ]2 s y: J, [# @
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.. X3 a# i0 q! d
Major Responsibilities and Accountabilities
- E7 [) Z% o' t0 y3 M2 _$ z- ]• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
) e' c) a1 |8 {• Answering all technical questions concerning mechanical functions and software operations." m. t8 w9 I+ f1 N
• Assist with troubleshooting ideas on technical and software problems
) i3 D( v3 _( ]4 E7 b: A: {o Test all new patch versions of software prior to release
* B) ]) L! l; Z2 {" {2 {• Assist where needed in application questions.
; n* |' L9 Y& {• Check all technical documentation for correctness prior to field distribution.
8 j8 h; F1 u" u" w9 io New parts and replacement parts and installation procedures
9 g4 _" g, D# K- Qo Translation to Chinese and other languages if needed1 Z7 Z& e4 E# {8 S0 B
• Track and report all warranty failures
( ?2 L' @3 c J7 t4 Bo Make monthly report to Product Manager and 3rd party supplier.2 g" {) W/ y4 j& e
o Recommend remedy to improve product quality and design.* _0 Y% z+ i' a# G9 P2 O, K
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.3 z! u+ T5 B, E. q1 x4 \
o Run field Beta test sites and any new idea testing and make reports
4 G. C' E7 B9 L$ l. I* zo Assist in information gather for any new product idea.9 t& ^" c$ \' x
o Assist in writing and new product specification) v2 p& \! ~3 c/ u
o Point of expert contact for implementation of features/functions." W- t+ l1 r: { }
o Act as technical applications expert on development team.
5 _- E# U B% F- I9 s• Assist in Sales support & training.' n x) M- S3 L) S6 Z( j; l" }
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
& P1 h# D4 a, s4 Do In rare cases where no other solution exist to travel to customer site to solve technical issues.0 w u" H; A- k; J- \! ^- L
Human Resources and Organization
1 k. T& ? G, t" {) {* L$ r• As a member of the DC team, maintain a team spirit at all times.& I; g3 K$ u! l) U/ N8 c" r
• Let customer satisfaction be an influence in every decision you make.9 P0 Y3 G e/ v# `# D
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits& j# _7 d2 N4 y
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QUALIFICATIONS
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4 D: n, @& A6 y. |Educational / Professional Background Technical School Graduate
. E2 [: K. a- c. Y( g; [9 J$ gProfessional Experience (Years and Field of Activity) ( |5 N5 S1 c9 Q9 _3 L
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
, L. v1 g- K! s4 q6 Z; kList of Skills/Qualifications
) E) }/ _6 k! q• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes. t' i7 I2 J1 p+ a ?8 D
• Background knowledge of dispensers and software 2 [4 F: _) U& M% T/ K, t
• Proficient in software use and writing.
" g+ ^; T/ E* B' d5 m• Excellent communicator both verbally and in written reports.
; C# P. O* R5 C7 z* Y• Ability to travel worldwide.( b- M1 F! q4 c) I9 u4 o2 J; g
• Speak Chinese & English very clearly.0 M: f+ e+ `6 s1 l3 n) Z9 y
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Language Skills Read/Write English & Chinese ! j" x t1 J; N% ?6 R$ ?8 \: w
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ( U, E( t* T5 h0 e$ J
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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