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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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/ V& z/ Z _3 a; \& m3 {Scope and Purpose of Job& _! [1 p8 l% Z# @& d0 G. D
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.+ W5 x z8 M0 ^
Major Responsibilities and Accountabilities
' v& N% T$ G0 ~• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.1 N$ `' s1 \- h; f: L
• Answering all technical questions concerning mechanical functions and software operations.
1 F1 l1 |; r( p% `" m• Assist with troubleshooting ideas on technical and software problems9 i7 y1 ?0 e* o9 f8 c: w
o Test all new patch versions of software prior to release
. ]. f( w R' t& |• Assist where needed in application questions.
. l7 `6 [' p Z& m• Check all technical documentation for correctness prior to field distribution.+ w) K9 }( ^8 V* m! u3 G, |
o New parts and replacement parts and installation procedures( E ^+ T9 s z3 K* x# E
o Translation to Chinese and other languages if needed1 J9 S( i1 ]' J7 W
• Track and report all warranty failures( I6 ]+ b6 I/ d u' g' q
o Make monthly report to Product Manager and 3rd party supplier.
/ }# R9 k0 O0 Do Recommend remedy to improve product quality and design.
6 }0 d% d1 m2 y( k# O2 P• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
$ y, W+ i* r) _- b. t* Io Run field Beta test sites and any new idea testing and make reports
5 M3 B6 D l: }9 f; Q9 [o Assist in information gather for any new product idea.6 q+ p3 }+ X5 [5 p* L
o Assist in writing and new product specification' f! T, J0 k8 \! i2 {
o Point of expert contact for implementation of features/functions.
0 G* T7 ~' m e9 ^o Act as technical applications expert on development team.( w* j: `7 q: [ [2 Y. }, x
• Assist in Sales support & training. {+ I' q9 P+ P1 F p3 i
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
3 u) B q8 l# ~6 F, O! Ko In rare cases where no other solution exist to travel to customer site to solve technical issues.' ~$ F( z8 \8 x+ z1 [( p4 `2 G
Human Resources and Organization: \* u7 l8 K+ k9 x' [6 A
• As a member of the DC team, maintain a team spirit at all times.$ C2 t Q6 r4 z" H
• Let customer satisfaction be an influence in every decision you make.
( p. N1 q6 [1 t! Z: N5 m/ b5 c0 h• Communicate information efficiently and promptly to your Team and other management.& ~5 t2 a4 ]0 A4 L
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; a8 S7 y; P5 CAuthority Limits9 m, A8 ~$ b% \- q) }% U: |& ~
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QUALIFICATIONS
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+ S* e+ G+ h7 C) J9 C3 [Educational / Professional Background Technical School Graduate
' V( H; @+ Z# g( I% L( C# a( W$ YProfessional Experience (Years and Field of Activity)
- m+ s9 r6 \' t9 A# C5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers) J: x; Q% E* Q d4 h% a
List of Skills/Qualifications , o5 g; j, m9 I; r- H5 S. o2 u
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.- E b- U% C$ d; N4 z+ A
• Background knowledge of dispensers and software ; Y) `' |4 `3 N) Y
• Proficient in software use and writing.
4 n3 e, ~1 n- @• Excellent communicator both verbally and in written reports.5 X7 @, m+ X, e* X2 r5 F
• Ability to travel worldwide.0 b8 U7 @# C7 b
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
' ]3 | L, v. I8 L+ mPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
1 s8 C0 L. N4 Z8 t% u0 _Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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