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本帖最后由 竹声 于 2011-11-3 22:30 编辑 3 ^6 J. c/ d! x$ l5 r
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job* W* l8 ~. v7 M! ?
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.: Z9 u- r; b+ M$ H0 c# j# a7 f% ~
Major Responsibilities and Accountabilities
! {8 f* {/ j+ w) h; z• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.! m- V+ a$ o0 {
• Answering all technical questions concerning mechanical functions and software operations.
* m% `6 V; f: {- w* a9 K5 W! e( a• Assist with troubleshooting ideas on technical and software problems% e2 g$ }; m" }1 O; v/ c3 l, S, n7 {
o Test all new patch versions of software prior to release
2 y4 U! c o' \. K7 T/ w; F• Assist where needed in application questions.2 @- D. m- P4 E+ ^
• Check all technical documentation for correctness prior to field distribution.6 N1 P% l. s0 J1 a% A( V
o New parts and replacement parts and installation procedures2 q% a5 l" I- Y5 E
o Translation to Chinese and other languages if needed
, l/ s2 |; Q8 s7 Y: X% b- Z" l- U• Track and report all warranty failures
% @3 g6 K9 e5 ?5 O; C) uo Make monthly report to Product Manager and 3rd party supplier.
! V$ H" q& ]( b4 d5 Z( o5 Fo Recommend remedy to improve product quality and design.
/ e! a- S; C8 f) [• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.1 W( r4 F8 w* X# p) V9 y
o Run field Beta test sites and any new idea testing and make reports
/ w. r4 R7 |1 z* D1 ]2 @+ X% }o Assist in information gather for any new product idea.
6 q. m6 T! l" t0 w& a+ Go Assist in writing and new product specification; {4 U( ^0 o: O( J
o Point of expert contact for implementation of features/functions.
6 m) s. h! p4 j. O. U# u1 Do Act as technical applications expert on development team.
# c' }! Z/ Y" ]6 l# C• Assist in Sales support & training./ X2 V% C' t) {+ a% F
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.. W* h" `/ n& ]
o In rare cases where no other solution exist to travel to customer site to solve technical issues.6 Q0 a/ n0 Z; u
Human Resources and Organization- ]* S1 \6 W1 S! d1 h
• As a member of the DC team, maintain a team spirit at all times.
! f3 u4 L: _0 b/ ^, X3 K+ G4 w• Let customer satisfaction be an influence in every decision you make.
& {' U {" Q; ?0 s• Communicate information efficiently and promptly to your Team and other management.
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* k# F0 k% h3 n, |0 OAuthority Limits
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: f1 |; x" d4 i' n2 F9 mQUALIFICATIONS
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Educational / Professional Background Technical School Graduate
. @" u# {' u0 [; LProfessional Experience (Years and Field of Activity)
# J% b- z ~( |7 i( @+ V! ?& Z j5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
0 k5 ~9 ^9 @9 q) W+ p( r7 DList of Skills/Qualifications
* S) y4 i# @1 K8 {- E D! \• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.: x3 `& f- L% F! @! y; d
• Background knowledge of dispensers and software 0 l6 ^' Y! ~& S
• Proficient in software use and writing.
8 H' _6 O; e8 |/ }4 Q2 G# r• Excellent communicator both verbally and in written reports.6 |* T1 ?$ Y; r' t' {1 K5 E
• Ability to travel worldwide.
6 q( ~* N8 a+ `! ?• Speak Chinese & English very clearly.
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! F4 c# X- g/ z8 uLanguage Skills Read/Write English & Chinese 7 |% ^7 s6 S( D: \# F' \
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 0 f4 L7 H }% d5 U9 ?2 u9 C# F
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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