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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ' D. m6 @+ m2 |( Q- Q
( S" S: x4 R1 j如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca t# e4 K$ }- t, I) N. C, y( G, H
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 20111 N( b6 n* K, [/ R4 v* B; o
5 u, Q& ^, n- V" z( d5 g r! D% TScope and Purpose of Job
; `# {% ~9 o% jEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
1 W8 B" j* x) [* P1 h( V3 h( E. yMajor Responsibilities and Accountabilities& g! y& p6 v$ k; E
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
" X9 o5 M& P4 r) H: G• Answering all technical questions concerning mechanical functions and software operations.
' G6 A+ j2 s/ y4 x# P• Assist with troubleshooting ideas on technical and software problems
& l# o' G8 M! c) t4 Z! \o Test all new patch versions of software prior to release! d5 d% g: L9 `. l
• Assist where needed in application questions.
9 W& [4 a% \* n. t9 J4 f% v5 w6 q• Check all technical documentation for correctness prior to field distribution.
- z0 r F' K( q4 D* P1 K5 t) Yo New parts and replacement parts and installation procedures" V, H% V9 X5 F! F$ f
o Translation to Chinese and other languages if needed L: g# g8 Z/ R' G
• Track and report all warranty failures4 v& y4 l( C' A& k8 ]1 _) ~/ ^: O
o Make monthly report to Product Manager and 3rd party supplier.
" v/ t# a0 D8 F! U" |- Y" x9 E! }o Recommend remedy to improve product quality and design.
% R9 M6 J7 z- b+ Q6 C/ W0 f• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.& ?3 w# F3 j5 l6 O6 V2 E
o Run field Beta test sites and any new idea testing and make reports8 ?; }2 q8 G, U( t8 r& V8 D- L
o Assist in information gather for any new product idea.* t& P H! x: T( S5 M g
o Assist in writing and new product specification! ]' l+ ?: b8 R' E# ~" p$ |% u
o Point of expert contact for implementation of features/functions.
+ y! y' N0 ^' P4 ko Act as technical applications expert on development team.: M3 }8 C5 ?" \4 P# h
• Assist in Sales support & training.% z3 B- y' p9 b8 J1 c) P5 V
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
1 Y# b, G+ }0 ~' j2 }o In rare cases where no other solution exist to travel to customer site to solve technical issues.# J- T5 k. e) G4 _" d& f
Human Resources and Organization
' o6 h2 |# g6 u9 t+ x• As a member of the DC team, maintain a team spirit at all times.
& f# o3 U* @5 s: r: ]' q2 I O• Let customer satisfaction be an influence in every decision you make.- H) ]6 q8 ]- D5 P4 Y3 K1 ~
• Communicate information efficiently and promptly to your Team and other management.
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+ r- g' M$ [* mAuthority Limits4 |7 T2 J/ U; K; {! [& M
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate
; E- \0 q) ?2 p5 f( tProfessional Experience (Years and Field of Activity) ! x. Y$ J, j" a7 a6 C6 R% P
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers0 D4 ~$ [# G2 f9 v, b
List of Skills/Qualifications ! ~! G$ @( b7 l" ]5 p5 J
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.% P9 H+ |9 H$ p9 d
• Background knowledge of dispensers and software 4 Q; W) D3 `# S7 H0 A) B' n+ u1 p
• Proficient in software use and writing.
3 D9 k9 e) c- d# }% S' B3 @• Excellent communicator both verbally and in written reports.
& V* J- {$ w' t• Ability to travel worldwide.
! T/ A3 O/ Z Y ^( m• Speak Chinese & English very clearly.' X% D) \4 s( S1 Q8 ]1 s, v- [
# f6 `# {& P4 v* _5 `Language Skills Read/Write English & Chinese / _" g8 M: H- E- f* ]5 L8 X8 d
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
1 U: |( w$ v0 R+ q2 [: JOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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