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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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7 P4 f' c5 D# X; V% b" eJob Title: Product Technology Manager, Lab Equipment Date: October 13, 20115 X q5 g$ d! |
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Scope and Purpose of Job
; {) V( m* a7 T5 n5 q- j* |Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.8 @. M5 K. N# u A
Major Responsibilities and Accountabilities
# r. S, a2 j2 R3 b# H• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
% k9 Q9 n3 U$ ]! K, p& Z" `• Answering all technical questions concerning mechanical functions and software operations.- ~% X* o& R" `, j. o0 i
• Assist with troubleshooting ideas on technical and software problems
$ }' R/ R( N2 Uo Test all new patch versions of software prior to release
% [+ @9 `4 @) y* k• Assist where needed in application questions.
0 u) O" B" V+ _5 u- _8 F6 H9 U• Check all technical documentation for correctness prior to field distribution.
; Q/ Q* s* f1 i6 v( f. J8 Po New parts and replacement parts and installation procedures
/ _6 v+ v5 u( w/ p) O% A% Ao Translation to Chinese and other languages if needed
6 e4 I: U5 m g• Track and report all warranty failures
" q2 f# N( N: R' V$ E$ [o Make monthly report to Product Manager and 3rd party supplier.
( E3 R% L5 h7 t! H; ^: Wo Recommend remedy to improve product quality and design.
+ U) h3 u* }7 _) \- _: L- y* Q• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.9 m% H) |. X1 u0 ~6 x' k n: \
o Run field Beta test sites and any new idea testing and make reports
1 A: |' A. M% k4 ]4 P X% mo Assist in information gather for any new product idea.' J) R( L: X* C" s7 K$ z4 e" H
o Assist in writing and new product specification
: q2 G/ w/ n& k& B1 _* Xo Point of expert contact for implementation of features/functions.$ U3 V$ n+ f& B0 b* M$ ~
o Act as technical applications expert on development team.' i2 ~- {' D( x" _
• Assist in Sales support & training.( p8 D7 C$ t- z$ u% t% R6 u1 ~# G" j2 ~
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
Y \' H: Q4 n& F. v- w8 Fo In rare cases where no other solution exist to travel to customer site to solve technical issues.' m5 o6 C4 l' t! i7 W
Human Resources and Organization: ^3 {- r$ ~( X/ P J' v# [! f
• As a member of the DC team, maintain a team spirit at all times.3 Z: Y$ }$ d: ~, Y
• Let customer satisfaction be an influence in every decision you make.
4 j7 y. p/ F$ b! {3 t; l' U& ^• Communicate information efficiently and promptly to your Team and other management.+ K' J) H4 R6 F- I: o$ {
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Authority Limits
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6 j# u$ ?; e7 w: i$ m2 X8 yQUALIFICATIONS+ ^ Y9 ?4 N# I* {
) N/ H8 E# I6 K! `Educational / Professional Background Technical School Graduate 5 K0 t$ H* `/ i
Professional Experience (Years and Field of Activity) 2 ]: z' g. Q9 y, p+ p
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers6 r# r$ d5 f& k% b
List of Skills/Qualifications
. ~" o c/ h3 O4 S1 v• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
. O0 F2 _& W- d1 s3 i6 _1 p• Background knowledge of dispensers and software 3 d0 r `. b. C, U4 X. S) P
• Proficient in software use and writing.( o' z5 b/ g* G, j; J. h3 ?
• Excellent communicator both verbally and in written reports.
9 E+ u' w2 P/ B. E- v• Ability to travel worldwide.
/ L4 s! y: I1 @8 J7 C• Speak Chinese & English very clearly.7 {* h* o6 e$ ?# z
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Language Skills Read/Write English & Chinese N& R0 O F1 b( B# _- ]3 H
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
) e. _8 r9 t( Z! d- X- QOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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