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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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, z! r2 `1 q5 [9 c如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca: ^% B; e4 n* O4 G4 h8 n* z" P8 S
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011- d# X& W( G! m/ N
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Scope and Purpose of Job& I( H* k# b5 C; a+ u, \
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
, j* J+ X# p0 M( o- T8 `Major Responsibilities and Accountabilities
# c0 {" M$ F6 g% |: m( a• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
" ]! I' A3 q- j$ [• Answering all technical questions concerning mechanical functions and software operations.4 f+ G( r. t7 p( h- }! O
• Assist with troubleshooting ideas on technical and software problems8 z, H" f8 ^; ~0 z* x+ \' k
o Test all new patch versions of software prior to release
i1 P: X2 F1 N- s7 v3 {• Assist where needed in application questions.
/ j8 }# K# z# r& A. q• Check all technical documentation for correctness prior to field distribution.
& y4 X" F6 z+ X$ l7 X# E2 d( Q+ yo New parts and replacement parts and installation procedures9 }: N2 A2 K3 J* G/ n
o Translation to Chinese and other languages if needed! c( h/ F* N# a; `8 g' v
• Track and report all warranty failures
7 g( x, v# J# m% m2 _/ Po Make monthly report to Product Manager and 3rd party supplier.
( Q/ B- a) M7 G6 h& U+ B' i; L u' no Recommend remedy to improve product quality and design.+ @/ q5 n, l2 b
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.# e8 K- W* l' N2 b. d/ ]
o Run field Beta test sites and any new idea testing and make reports' _8 @/ z! d5 C4 U
o Assist in information gather for any new product idea.
5 @2 O5 t* U P1 j- w' @; T( lo Assist in writing and new product specification1 E. {# r3 w: [
o Point of expert contact for implementation of features/functions.) M& q+ F0 m5 V+ p
o Act as technical applications expert on development team.1 g& y2 G# q5 E, f- a6 |+ J
• Assist in Sales support & training.& n$ T/ U6 m) ]) m# Q7 b9 l7 h
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.& d* g0 L: l% R! V- W8 u: J, @
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
; P/ G( }# e0 k: E5 f6 WHuman Resources and Organization7 a& A, M) B+ `2 W& A9 Z! v
• As a member of the DC team, maintain a team spirit at all times.6 E/ [6 e. ~4 z. q- x: O
• Let customer satisfaction be an influence in every decision you make.
* a/ e. y1 p$ S; E9 C/ W• Communicate information efficiently and promptly to your Team and other management.
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5 }- c1 U, @7 H/ j( E5 ^8 aAuthority Limits
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QUALIFICATIONS
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$ e& x V3 b: L! OEducational / Professional Background Technical School Graduate
& Q2 T K' ]8 o9 S1 SProfessional Experience (Years and Field of Activity)
7 o+ ?; { Q3 n" Q5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers; U9 [% D7 W3 E0 K2 q
List of Skills/Qualifications ( c! b4 Y# V1 `; A$ }
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
0 K3 J* @; h; A7 U- ]: {• Background knowledge of dispensers and software ' ]! u4 z. i2 K+ ^4 f9 ~
• Proficient in software use and writing.* @' O+ D' i. f t; Z
• Excellent communicator both verbally and in written reports.2 \2 {( C6 t! W- W* o O( z$ r
• Ability to travel worldwide./ \/ r. H% F, D8 [' B, @4 g
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
& I* l* A. c8 d5 U' }2 u6 VPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) - U" p& I- f- |! ?0 _) B! D
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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