苏州德资招聘技术经理

竹声

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8 Z, E9 L9 ]7 j# K2 N+ P& T7 ~Job Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011

5 B7 p. l2 W$ rScope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
; B9 `+ r$ w7 |$ WMajor Responsibilities and Accountabilities
  e# q7 F0 _6 V1 N7 V•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
, Z; u9 ]3 a0 }' J/ c) i% e•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
' n& w/ p9 o# i7 @  q# D% |o        New parts and replacement parts and installation procedures
o        Translation to Chinese and other languages if needed
•        Track and report all warranty failures
+ {) d- t; h# t6 C, y# R( z- x, `9 w' Co        Make monthly report to Product Manager and 3rd party supplier.
: H9 v  S" b& j' {, n- uo        Recommend remedy to improve product quality and design.
" w9 c* n' w* H* D5 I/ C•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
o        Run field Beta test sites and any new idea testing and make reports
" f0 _" b( h  k7 ^& ~, yo        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
o        Act as technical applications expert on development team.
•        Assist in Sales support & training.
9 C4 \  M5 l. m9 ~•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
0 V  E% |: R0 Wo        In rare cases where no other solution exist to travel to customer site to solve technical issues.
$ o7 k; @0 U8 V. n  uHuman Resources and Organization
•        As a member of the DC team, maintain a team spirit at all times.
•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.


Authority Limits
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QUALIFICATIONS

. T* k+ W( C! N3 AEducational / Professional Background        Technical School Graduate       
& r5 t2 [2 W% c: |% L% u$ E- h* |Professional Experience (Years and Field of Activity)       
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
4 m, n0 u, s; K5 r4 q% qList of Skills/Qualifications       
" J$ `$ W4 R! x: K% R•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
) S$ m) o8 V- p( b•        Background knowledge of dispensers and software
•        Proficient in software use and writing.
. N& M( B+ }- W- |/ s8 F•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
3 J2 U& @& Y8 }" Q' a3 F•        Speak Chinese & English very clearly.
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: X% S8 Q2 k% N; |4 n8 K0 gLanguage Skills        Read/Write English & Chinese       
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
! W# g! M9 x& C! hOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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