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本帖最后由 竹声 于 2011-11-3 22:30 编辑 3 v' m2 E7 f9 U5 k/ Z
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca! e' j( Y& G0 R4 b/ y) j8 Q
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011. ?! s9 U3 B2 Y" X. a9 C
, L* Z* y. o: k9 u7 w. OScope and Purpose of Job
& m" V9 ?% y4 s4 @, w; H% s1 F7 bEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
% B+ p, D2 t x. B. hMajor Responsibilities and Accountabilities/ f: V0 ^% D7 s- q5 j
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
! F4 _1 I* m5 F/ k n; k• Answering all technical questions concerning mechanical functions and software operations.& g B& J! z3 V) A( H2 C5 _
• Assist with troubleshooting ideas on technical and software problems
6 m9 c- O1 x0 G3 j& to Test all new patch versions of software prior to release
" |, e$ |3 E3 y• Assist where needed in application questions.
, x6 s$ r8 P9 N1 _• Check all technical documentation for correctness prior to field distribution.
' A7 D5 l1 {& X3 c/ H6 d$ Bo New parts and replacement parts and installation procedures7 v7 d: E6 P4 N; h8 ^0 ^! ?
o Translation to Chinese and other languages if needed
8 ]) w j9 g! ]& }2 ]- `• Track and report all warranty failures
+ z" N+ V$ o9 j3 N. o/ o" {; G: Io Make monthly report to Product Manager and 3rd party supplier.
6 J. J5 f' l! a ^, j- I) ao Recommend remedy to improve product quality and design.
) B% i! k, g9 L/ j! a; i• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
% J/ s- @8 Q- Eo Run field Beta test sites and any new idea testing and make reports
. Y% K- e# ^$ k% ~3 R: _4 _o Assist in information gather for any new product idea.
. z/ l# e [% p+ U+ u: ~6 To Assist in writing and new product specification" r7 l1 ^7 T6 C+ D ]
o Point of expert contact for implementation of features/functions.
( _7 U% z! z# I$ g# v& p. r* P2 t8 go Act as technical applications expert on development team.# L9 o4 n! h1 Y, P8 c; B
• Assist in Sales support & training.
9 `% l& |7 A1 h" F, `• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
( H. i5 _5 _& V, `( ]o In rare cases where no other solution exist to travel to customer site to solve technical issues.& g( Q# G& E; A4 U' i
Human Resources and Organization5 ^: U6 D2 ^' Y3 }
• As a member of the DC team, maintain a team spirit at all times.
8 M- C' k1 y# R% h$ Z• Let customer satisfaction be an influence in every decision you make.( S4 s5 o2 w* \ z+ y
• Communicate information efficiently and promptly to your Team and other management.
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& U/ b& O' I' ~4 H# k! eAuthority Limits
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QUALIFICATIONS
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& A1 O. J' a1 C8 g6 F" LEducational / Professional Background Technical School Graduate
X/ X: V/ _) m( Q: P( \1 ~! e# IProfessional Experience (Years and Field of Activity)
) W; I- E5 h1 z# R% P5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers7 d- N# i' k& ~8 q
List of Skills/Qualifications ) f+ H* f0 o: ]* b$ P' `
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
) J1 D# O3 q5 L4 S+ G• Background knowledge of dispensers and software * q T# w3 m' T0 Z9 A) c$ U7 Q( x
• Proficient in software use and writing.
8 {: Z1 _& y- B& p% Z3 V* D# P• Excellent communicator both verbally and in written reports.
7 @+ z) J0 I4 X+ |4 U• Ability to travel worldwide.
2 q9 \" o; N5 k8 l( {- ^2 _• Speak Chinese & English very clearly.) [ X. B+ D3 w5 o# r8 |& C8 l
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Language Skills Read/Write English & Chinese 3 d1 m: s, X& D" [9 J4 j
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 0 n0 i0 p( p8 F( e
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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