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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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7 M( v+ G( A: }) o# Z8 MJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011$ ?; ^5 A' V" u
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Scope and Purpose of Job2 V" _0 e! g& M; V& q
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
' g, v0 b; ]" r/ H$ \/ t, D' H1 ]/ B9 _Major Responsibilities and Accountabilities0 d d0 H+ B, A9 P
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
; S4 |3 x7 M4 d; l• Answering all technical questions concerning mechanical functions and software operations.
" ]4 f6 G0 M6 O. N( T) v• Assist with troubleshooting ideas on technical and software problems
3 i% ^& T- H7 p1 k$ z4 Yo Test all new patch versions of software prior to release; ^. q, u0 {- d- h
• Assist where needed in application questions.: D( p) K( C5 l( D. |
• Check all technical documentation for correctness prior to field distribution.$ v. J4 }9 | N- J) Y# Q
o New parts and replacement parts and installation procedures' _- Y% G d% f, i) u0 @
o Translation to Chinese and other languages if needed
$ X# G/ C0 Q, g+ g/ @6 X- m• Track and report all warranty failures8 T8 x4 n- [, r6 N2 S8 h0 q
o Make monthly report to Product Manager and 3rd party supplier.# _. M" j [7 w3 Z* C# M& d
o Recommend remedy to improve product quality and design.
# y9 I6 f; T; w3 _• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.- `% F" n0 i, R3 Y0 ?& o
o Run field Beta test sites and any new idea testing and make reports. X/ u; G* A9 t$ Z9 f1 C* G
o Assist in information gather for any new product idea.; h8 V; _, O4 {8 c7 `& g
o Assist in writing and new product specification" [$ s4 m9 Y2 `' [0 j
o Point of expert contact for implementation of features/functions.
. G- H# S" Z+ F6 ]: x$ Xo Act as technical applications expert on development team.9 ?$ `8 f5 v$ n5 ^3 u7 o& s0 c. z
• Assist in Sales support & training.4 E& j* U. p6 D8 t4 @
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
+ a/ t) i/ ^0 _& ?* R- qo In rare cases where no other solution exist to travel to customer site to solve technical issues.- d+ {* a8 D- j5 D
Human Resources and Organization
% j7 D# S* _, b ]• As a member of the DC team, maintain a team spirit at all times.1 ]! X% Z2 b8 u4 v' ]$ A0 x
• Let customer satisfaction be an influence in every decision you make.
4 g" K4 h/ S5 b3 e$ `• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits5 Q# f7 M5 e8 K1 Q D3 n$ e
2 a; D4 T1 z2 }& m1 C. R* EQUALIFICATIONS
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: T0 }! f! K3 n; `; UEducational / Professional Background Technical School Graduate
8 J, I3 p$ x& c5 k4 ~+ ^8 YProfessional Experience (Years and Field of Activity) 5 t8 w" K* ~5 l* o, E
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers8 X: K/ f& y [ `
List of Skills/Qualifications ( o) R" o( \6 e" u- J6 J* p
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes." R9 Z8 ~! B! T- Z9 C( v7 {+ v
• Background knowledge of dispensers and software ) _+ }7 S- w) p5 `8 J7 y
• Proficient in software use and writing.5 H) l0 N+ s0 L0 F, j3 Q4 K
• Excellent communicator both verbally and in written reports.& m3 k) N( z+ r+ i, Y7 ?
• Ability to travel worldwide.3 j& U5 a, l0 c! Y2 g/ X* o6 O4 T
• Speak Chinese & English very clearly.( c' H+ C" S+ |3 @1 g) h: K
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Language Skills Read/Write English & Chinese % H9 C3 \' ? x0 \& f$ v, F
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
7 N& A3 _5 b/ z( A# U2 ?" ROrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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