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本帖最后由 竹声 于 2011-11-3 22:30 编辑 2 d0 I! U/ |5 A' W6 k
. ]3 R) |: g8 C7 o4 c$ L8 |; Q如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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0 v: C+ B* ^" S' v9 {3 Y# c, v. nJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011/ q6 b$ ^; J. {6 |) n6 z
3 q/ ~- v8 U, V- \1 E0 q3 {; }+ ?$ JScope and Purpose of Job3 t* U/ m2 i% G! v6 _2 [
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
* _8 p1 W2 d) v& o5 XMajor Responsibilities and Accountabilities
! K' O, v! r& L. M8 B' V" `& G# i0 @• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
2 I/ \0 o% t& e) v• Answering all technical questions concerning mechanical functions and software operations.! o& A. ], `8 f6 h
• Assist with troubleshooting ideas on technical and software problems
& B3 F4 S( y, n, t; ]( G) m3 Do Test all new patch versions of software prior to release
T# t( \# Q+ a• Assist where needed in application questions.
9 r, {$ c8 W N0 a( o1 Q1 g4 m* E T• Check all technical documentation for correctness prior to field distribution.
7 L, ?2 D1 D7 v& s# co New parts and replacement parts and installation procedures
0 ] \9 I n7 ]; To Translation to Chinese and other languages if needed1 T* X8 z1 f1 P: g9 e3 J
• Track and report all warranty failures) M) A7 g' c# D: r# T
o Make monthly report to Product Manager and 3rd party supplier.
. {2 A+ _+ S2 Y+ i: c2 io Recommend remedy to improve product quality and design.5 t+ ^0 a6 T. h" V) q$ u
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development." ^. ?9 N# q! H6 p4 W' q5 z
o Run field Beta test sites and any new idea testing and make reports; D8 d6 ^3 f! O9 N* l% ~" G
o Assist in information gather for any new product idea.
' W, r8 G0 @: _; G q5 L; S3 s7 So Assist in writing and new product specification
1 R9 b$ T- i0 |" ~" \o Point of expert contact for implementation of features/functions.
! ^5 k7 n( m7 S& to Act as technical applications expert on development team.4 F! \( M# F8 e f8 g. l6 y% V
• Assist in Sales support & training.
. M+ C" N9 E2 @1 d• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.0 J$ |" c7 p* Y+ @
o In rare cases where no other solution exist to travel to customer site to solve technical issues.1 z+ c+ f% a& V1 Z
Human Resources and Organization
! R- C6 U3 j7 |$ G# |+ W7 v" N• As a member of the DC team, maintain a team spirit at all times.; `# v, [; }* i& i; V8 j$ O
• Let customer satisfaction be an influence in every decision you make.$ a% z2 a& {/ ?$ ^0 J, O
• Communicate information efficiently and promptly to your Team and other management.( O4 p3 E; Q! `0 u
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- t9 t5 I1 z# C0 V* \5 L6 r. qAuthority Limits0 b8 h" e0 `9 w9 R% h
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate % m" e9 K, M/ b7 \! }) a( `
Professional Experience (Years and Field of Activity)
# o a2 V# V: i9 f3 m4 t" A+ s) @! `5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
5 H7 j7 x0 j. f& FList of Skills/Qualifications % b- v: u7 y% V- w4 b; _$ A0 `
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.8 E2 N2 ?4 v( A3 g6 Z7 ~/ I
• Background knowledge of dispensers and software w5 \ k! A4 M. U
• Proficient in software use and writing.
& S- Q. s- ]9 r7 k# Z& \• Excellent communicator both verbally and in written reports.+ J6 r8 ?) }( P' S! M
• Ability to travel worldwide.
9 a; a j9 j# ~2 q) B6 F; d O• Speak Chinese & English very clearly.
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- Q$ {2 n4 X1 L* L( ]7 p9 VLanguage Skills Read/Write English & Chinese 3 @0 l# e- n% K
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
* O$ t9 d% ^( n4 bOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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