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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011! X' s, } q' C- M7 v- t5 A6 V
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Scope and Purpose of Job
* ~) X* p% o- j1 p6 U( }8 \Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.$ ^: X; c4 B+ n3 x2 u$ W
Major Responsibilities and Accountabilities
2 p3 r3 u7 d! R" w0 v• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
5 |9 [! O- V: Y& F: U! P1 D• Answering all technical questions concerning mechanical functions and software operations.) |! V/ A$ O7 B
• Assist with troubleshooting ideas on technical and software problems7 p+ N) f! R, `5 l
o Test all new patch versions of software prior to release
& z2 K5 B2 b1 k• Assist where needed in application questions.
, T4 Q/ S _, `4 a" S• Check all technical documentation for correctness prior to field distribution.
' W |' H$ p h( h7 zo New parts and replacement parts and installation procedures7 Y: G: R1 W1 j8 {5 v
o Translation to Chinese and other languages if needed
: d* v, g" d: i2 R• Track and report all warranty failures* i; C: E6 x6 ]- c6 c) P$ E
o Make monthly report to Product Manager and 3rd party supplier.* o: [4 @6 O* e7 _/ B: Q: Q
o Recommend remedy to improve product quality and design.
3 Y' Y/ z) b, D3 B; Y8 p• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.: `" ?! q5 ^1 A# q
o Run field Beta test sites and any new idea testing and make reports
0 F' d$ ]/ b% R! ?, Q$ }o Assist in information gather for any new product idea.
! N$ v3 N5 [, }4 M, |* @* Qo Assist in writing and new product specification2 u6 c2 Z8 U" x3 S( x- r# x, J# i0 z
o Point of expert contact for implementation of features/functions.2 c1 d' U3 {% U% p" R
o Act as technical applications expert on development team.' v1 w8 b% o8 E( R8 ^/ h
• Assist in Sales support & training.6 L0 s( ^9 \, [* T! a
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
5 `0 h8 }" ?" L% Y8 J( s, ro In rare cases where no other solution exist to travel to customer site to solve technical issues.0 I) C- L4 W" A! X( N
Human Resources and Organization" j- {1 S* x8 b- q+ ~
• As a member of the DC team, maintain a team spirit at all times.2 N* S3 Q/ Z! _4 z. G( f7 L7 a$ G8 p
• Let customer satisfaction be an influence in every decision you make.* V- C7 p" A8 N$ ?/ O# \/ p M
• Communicate information efficiently and promptly to your Team and other management.
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3 c* |3 R, k- T6 K% q/ p8 {2 lAuthority Limits
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QUALIFICATIONS4 T7 o3 W4 O+ v) |+ K
5 P* C$ R( J% {1 s' X0 N8 z0 C' X3 G& LEducational / Professional Background Technical School Graduate
+ g; F+ y, K& H2 u) `. NProfessional Experience (Years and Field of Activity)
* L+ T4 g9 y& ?% ^; S M5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers! y; i& Q6 g7 a7 b+ C1 X
List of Skills/Qualifications ( S& I- _" n4 O% y1 U& d
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.: i; l K6 h( S1 V
• Background knowledge of dispensers and software / P! A6 c0 B" C4 a* K3 M' {' S* v# L( C
• Proficient in software use and writing., g2 P$ n- z8 \9 L5 k
• Excellent communicator both verbally and in written reports.
7 z$ Q# ?" J, [0 A• Ability to travel worldwide.
- X V0 J! ? t; z D+ \) a• Speak Chinese & English very clearly.0 L# e7 s. v/ F" j3 P1 U7 t5 d
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Language Skills Read/Write English & Chinese 1 v4 r1 n* Y% a! h+ S
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
4 ^( B6 X5 x% n: e" r/ h! P+ uOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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