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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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: [5 Y2 s: R" g E, _1 c' y3 NJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
2 I6 G l+ n# F. WEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment. o' W4 s# e9 p* ?3 M" I8 ^0 B
Major Responsibilities and Accountabilities
0 g/ @' z0 @/ R" z• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
! K- s6 B) m4 ?• Answering all technical questions concerning mechanical functions and software operations.
" M6 p& d& O0 J$ @2 E( [" U• Assist with troubleshooting ideas on technical and software problems3 Q' w9 E1 P& L& W3 f- S
o Test all new patch versions of software prior to release! ^- G3 x7 L2 C5 w, E$ q3 x
• Assist where needed in application questions.
6 |+ m( q# N) t" M a" O( W• Check all technical documentation for correctness prior to field distribution.
8 @( b- N: q. S& H, F! Wo New parts and replacement parts and installation procedures
1 i) {; c" p% ^9 V8 f+ R7 d: So Translation to Chinese and other languages if needed
& S! b- i9 b! z• Track and report all warranty failures- L1 o2 i% A; ~2 \ A$ \
o Make monthly report to Product Manager and 3rd party supplier.$ Z" Z# ^1 d) B* |- D+ u6 E
o Recommend remedy to improve product quality and design.! ^9 ^* ^2 f5 V1 i" [8 Z
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
* O- E, k0 o& h8 r$ w2 a1 Io Run field Beta test sites and any new idea testing and make reports
: S& m+ ^4 o; y' J$ ]& ]7 r/ Ko Assist in information gather for any new product idea.: k$ k! }- D3 e; T* R
o Assist in writing and new product specification6 k& {, E" ^8 I: V
o Point of expert contact for implementation of features/functions.
* w7 t. ^0 E& h) c: C. Wo Act as technical applications expert on development team.
# S2 |/ t w/ }' s6 @9 d/ r: w/ l5 O" Q• Assist in Sales support & training.
b' M$ ~- O- ]: [4 l• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
0 J o7 w% t9 L+ ?& q m3 @/ co In rare cases where no other solution exist to travel to customer site to solve technical issues.& N/ F% }9 d; A
Human Resources and Organization1 I. W# Q2 ?+ p- }: v6 Q/ O
• As a member of the DC team, maintain a team spirit at all times.
% o3 N0 R/ i4 L% A4 p' ]* z: d9 v( u• Let customer satisfaction be an influence in every decision you make.3 R; T, _; g3 P' _& B+ d
• Communicate information efficiently and promptly to your Team and other management.. E8 l. B6 P* m, }' a( ?5 y) A7 B
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5 D) K# s% m: ~' w S5 N1 bAuthority Limits8 F9 w; A, p! U4 c
3 l/ W0 x6 x$ E$ y+ wQUALIFICATIONS
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' T' ~- H) K) l% M# b6 }" |Educational / Professional Background Technical School Graduate
) |+ n% }/ g- bProfessional Experience (Years and Field of Activity) ; `4 f. d8 h7 M" P# k
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers6 [1 S0 l2 E0 A5 [5 d5 f7 o0 N! s
List of Skills/Qualifications 6 P7 s2 ?8 c2 m) N
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.- m& |5 m7 z* A2 d
• Background knowledge of dispensers and software
! B* b. _) F* `9 B* O• Proficient in software use and writing.
6 [1 n0 U9 T8 J) p7 i1 Y3 a• Excellent communicator both verbally and in written reports.: v# C) c3 w# i- b3 O
• Ability to travel worldwide.
, i& d: k! g4 l; W/ \0 i• Speak Chinese & English very clearly.
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3 x$ i- _" G" NLanguage Skills Read/Write English & Chinese - ~+ v3 f8 H" I7 A9 o5 Q
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 6 G! u1 Z4 q" O8 j& ]1 x
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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