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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ) s2 w2 m7 B, e# ^; |
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca2 ]( C0 t1 Y- T Y
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011+ \$ Z% z }4 \% ~9 h, Q
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Scope and Purpose of Job# H' R3 u3 D" Y7 ^
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.+ t" V J- x3 Z, p: P
Major Responsibilities and Accountabilities4 [: b. t1 D4 Q* }- c" l y5 E
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues., S" J. @( ~+ [$ y3 Q) j( n8 d7 I% A: r& U
• Answering all technical questions concerning mechanical functions and software operations.
/ J2 g0 N, B$ j( M0 _+ z• Assist with troubleshooting ideas on technical and software problems
3 ?/ T: U/ l% A1 X+ Qo Test all new patch versions of software prior to release
+ o! J+ R ]7 Q( L5 U6 [5 r5 b! T• Assist where needed in application questions.# h) `0 P2 N) ^3 J9 ]% @
• Check all technical documentation for correctness prior to field distribution.
- T9 l% {3 x* S& {/ h# W( I4 zo New parts and replacement parts and installation procedures
* K8 x) F: @' n. `o Translation to Chinese and other languages if needed
+ b8 [ j7 k1 w" P+ I• Track and report all warranty failures
( r) F, b! Z ~4 k; z% ]o Make monthly report to Product Manager and 3rd party supplier.
2 V- j; z6 z( X2 L* fo Recommend remedy to improve product quality and design.
9 Y) k5 g, }8 T• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development." k" Q& d; f6 ]6 B0 G0 Q
o Run field Beta test sites and any new idea testing and make reports
, ^9 ?$ g8 \1 F. a! `% Bo Assist in information gather for any new product idea.
6 G4 x2 M- {6 M( ?5 [( }) y p9 R; ?o Assist in writing and new product specification ]1 M% _4 `7 H3 o! w; x
o Point of expert contact for implementation of features/functions.
# ?* b, N, h' U0 M, o! No Act as technical applications expert on development team.4 O6 H2 V/ h- p$ ~6 G
• Assist in Sales support & training.
( n F+ V" s8 o0 }* Q• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
5 \, K" s3 D, P7 g c; N1 B8 K0 Eo In rare cases where no other solution exist to travel to customer site to solve technical issues.
" l3 N" l3 v6 f1 {; ~Human Resources and Organization+ i. x( e9 d0 l
• As a member of the DC team, maintain a team spirit at all times.! `" d9 O3 j& h
• Let customer satisfaction be an influence in every decision you make.
- q8 d# ?+ e; b' u7 s7 a5 \: B• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits+ @. I7 _9 s7 ~- r$ p( K
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QUALIFICATIONS/ y r- S! Q4 ?2 a: i3 O- t7 l
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Educational / Professional Background Technical School Graduate
+ o6 W$ f. P3 ^' |0 g8 S9 _2 L3 ZProfessional Experience (Years and Field of Activity)
# g' p ]6 ~& J) x' U5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers3 T% i" Q1 O' T2 x0 S. G J9 l
List of Skills/Qualifications
4 ]" v; |' v9 J+ |/ ~• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.) U8 A6 j F P! _* h2 ~% x( r0 }
• Background knowledge of dispensers and software 4 I3 I9 K7 |- K* ]* H
• Proficient in software use and writing.
+ T9 z9 e8 A/ A( X6 b2 B% m• Excellent communicator both verbally and in written reports.' `; d' e, I: m0 V7 A3 e0 L
• Ability to travel worldwide.0 z& c; [) k' b/ l
• Speak Chinese & English very clearly.: s: b. G7 c9 ? J' E
/ Y/ w6 f3 P: H, x; W) f: `Language Skills Read/Write English & Chinese
: M; {$ A; E1 DPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 9 \: R% E2 L+ a1 S) ~9 [
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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