苏州德资招聘技术经理

竹声

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9 {# _' w8 ?* s8 CJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011
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Scope and Purpose of Job
1 U6 e8 B  I) uEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
/ G0 _. V) {" C# ?4 @Major Responsibilities and Accountabilities
•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
, Y; G4 N6 V7 V1 e& b1 p•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
/ U1 X( M) L0 R, `( po        Test all new patch versions of software prior to release
4 Z, z, D* J" K! Z•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
9 D$ ]3 I! j' w/ L- ~  Ho        New parts and replacement parts and installation procedures
" m1 N, |  {5 M" P1 Po        Translation to Chinese and other languages if needed
# |. ^9 p& |9 X3 ]0 K6 ~, U' m4 B•        Track and report all warranty failures
. e2 o3 s$ k7 `- K4 p5 u1 l7 F+ l' go        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
7 E) [) u; u8 k: X) I•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
) N( D) o2 p! f0 \  Ao        Run field Beta test sites and any new idea testing and make reports
' D' ~. [0 n: jo        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
4 ~# h- p/ f7 ~8 c6 {" Io        Point of expert contact for implementation of features/functions.
( j4 O) \3 p2 X3 B' fo        Act as technical applications expert on development team.
•        Assist in Sales support & training.
  f! y7 ^7 w- ]/ a( G4 R•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
o        In rare cases where no other solution exist to travel to customer site to solve technical issues.
Human Resources and Organization
; V' G# Q0 _) s7 n•        As a member of the DC team, maintain a team spirit at all times.
•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.
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Authority Limits

/ K4 a! i1 q# |* S4 F4 bQUALIFICATIONS

Educational / Professional Background        Technical School Graduate       
7 r  u' L7 C' j% S" |Professional Experience (Years and Field of Activity)       
; F5 L1 B9 e& s3 W7 W5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
: S$ P- N1 |  H/ g/ EList of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
•        Background knowledge of dispensers and software
•        Proficient in software use and writing.
) E# |5 _% S3 `/ E; F! R4 A•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
•        Speak Chinese & English very clearly.
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Language Skills        Read/Write English & Chinese       
, H9 L* g- D$ }( p- j, g& t9 _Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
# f, j. c' i' s) |+ Q& K' yOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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