苏州德资招聘技术经理

竹声

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Job Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011
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Scope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
# l/ K. D/ w: {! ?5 `) x; wMajor Responsibilities and Accountabilities
9 o5 ^# s( a* x4 R) w; u5 ?•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
/ d7 ~) L) K* {3 y( J•        Answering all technical questions concerning mechanical functions and software operations.
•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
6 a! u; F- Z* _9 m) [•        Assist where needed in application questions.
•        Check all technical documentation for correctness prior to field distribution.
o        New parts and replacement parts and installation procedures
1 G; N. T6 c: U/ h6 m7 No        Translation to Chinese and other languages if needed
•        Track and report all warranty failures
" s% T4 u$ K$ {o        Make monthly report to Product Manager and 3rd party supplier.
1 m0 R2 P6 G) {' f9 ]" go        Recommend remedy to improve product quality and design.
' q5 N$ Q* W# b- X•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
# C$ `1 q1 x* {2 C# Oo        Run field Beta test sites and any new idea testing and make reports
$ p& n. t; R* ?1 t/ x: A1 no        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
/ x3 A, _7 M& Eo        Act as technical applications expert on development team.
" O$ p4 c% `% ~( B3 H; _: W•        Assist in Sales support & training.
•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
8 b5 w% [! g" p- j$ }! Z% Jo        In rare cases where no other solution exist to travel to customer site to solve technical issues.
Human Resources and Organization
•        As a member of the DC team, maintain a team spirit at all times.
•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.

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6 J. A( {; X( U* \QUALIFICATIONS
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" Z: F! o+ [3 S  e5 A- ]* z8 |Educational / Professional Background        Technical School Graduate       
Professional Experience (Years and Field of Activity)       
9 I4 S0 I7 r: B! S6 [5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
List of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
•        Background knowledge of dispensers and software
•        Proficient in software use and writing.
4 Z) e$ v- U- `) J$ \" \•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
5 i3 n8 ~" f  f6 c3 u5 w0 T•        Speak Chinese & English very clearly.
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- {/ D( k* r# q; F: t# HLanguage Skills        Read/Write English & Chinese       
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
- ?2 c. a' p7 eOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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