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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job2 D: r& F$ e# L; B
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.$ K8 u ^3 j8 K9 d" |) _
Major Responsibilities and Accountabilities
b, B0 E9 \+ }3 b• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
2 F4 W5 r1 X/ z4 S4 c% N• Answering all technical questions concerning mechanical functions and software operations.$ g% V7 S9 O+ @1 p
• Assist with troubleshooting ideas on technical and software problems* H- R; k1 w' E& E% B" i" i9 |
o Test all new patch versions of software prior to release- j+ |9 H* p3 u) V, I
• Assist where needed in application questions.
5 F& V$ d5 h, b. ^5 a• Check all technical documentation for correctness prior to field distribution.
( v$ u2 w& F; n. t( e/ w; Do New parts and replacement parts and installation procedures6 W; p+ f; H) N
o Translation to Chinese and other languages if needed
1 D9 y% B9 y" l, e) f. g2 M7 F• Track and report all warranty failures
5 v1 f3 z x# w, V1 ]$ p! ^o Make monthly report to Product Manager and 3rd party supplier.
3 \: g8 M# K- h6 T$ x5 T* yo Recommend remedy to improve product quality and design.
( H, D4 ]7 Q3 @4 l• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
/ a% p. n7 M8 ?/ e( vo Run field Beta test sites and any new idea testing and make reports
* ]. |: x0 q8 m- Ao Assist in information gather for any new product idea.
' X- d( T( u4 A3 T8 d4 \o Assist in writing and new product specification
( V( F- P0 P7 X$ lo Point of expert contact for implementation of features/functions.8 b/ o1 | i8 T9 W3 D
o Act as technical applications expert on development team.
( Q0 d3 \1 q& S+ D2 y• Assist in Sales support & training.. G% ~0 A" d4 O1 D' d* X; }$ f
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
4 g$ K" A- A& `$ Z' qo In rare cases where no other solution exist to travel to customer site to solve technical issues.
$ r! [5 R/ y: U4 w0 O6 t+ W) M, RHuman Resources and Organization6 b' y3 \7 c3 j- U0 j3 K
• As a member of the DC team, maintain a team spirit at all times.
2 s; k2 Z8 Z9 y• Let customer satisfaction be an influence in every decision you make.- x* ~/ X( E$ Z& a
• Communicate information efficiently and promptly to your Team and other management.* y( M' s3 C, r: `
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8 |2 C3 Q2 G! s: S5 `9 H$ N; sAuthority Limits0 H% g+ S+ f* O8 K' w
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate
~* }" S% o+ eProfessional Experience (Years and Field of Activity)
% N2 ]$ |7 W1 N) z! e5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
; z- v( A3 |' T% v1 r; fList of Skills/Qualifications
: x2 o* t6 P1 U f e" R: F• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
$ w6 M$ ]/ L+ K1 h' o9 a• Background knowledge of dispensers and software
9 z- i, x5 {% v' S) e2 W• Proficient in software use and writing.
9 B. |9 Z# W/ n: a+ H; a/ H) K$ x P• Excellent communicator both verbally and in written reports., Z5 ], i' K/ \
• Ability to travel worldwide.
% o# V( m% I* u9 e& N# P5 E• Speak Chinese & English very clearly.
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' `0 K5 h) s7 ]! O. ]9 ALanguage Skills Read/Write English & Chinese
3 L4 ~ [2 K w8 c# h) e5 uPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
5 q, w0 f3 k5 c0 VOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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