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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ' X& ^; h) @! O" E
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca: M4 H5 Q) y: ~: Z: f$ e
& U0 ~! v0 W$ e P/ E6 K0 lJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011* o3 e8 F; k: Y5 Y3 G/ X
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Scope and Purpose of Job! z8 H/ N' S% t$ _ s! F4 s
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment., U% @5 d9 E2 R7 u. t
Major Responsibilities and Accountabilities* w4 s5 m$ k0 h0 Q% d- r# d
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
% ]5 M2 n( v/ g! Q5 N( u• Answering all technical questions concerning mechanical functions and software operations.
* w: m, Z7 u+ w' U4 N• Assist with troubleshooting ideas on technical and software problems& h2 g0 u, y# `; m" |
o Test all new patch versions of software prior to release) B$ Z* q$ L% d) L9 L
• Assist where needed in application questions.5 A8 t% l1 m0 A7 s4 Y
• Check all technical documentation for correctness prior to field distribution./ Z( ?0 U+ n/ p$ u
o New parts and replacement parts and installation procedures
; P- O7 b( h, Y) t4 Qo Translation to Chinese and other languages if needed
- P6 N1 v4 F6 a# I$ d/ g0 h• Track and report all warranty failures: j9 x9 \7 J; G5 P3 t; o( s9 b4 p
o Make monthly report to Product Manager and 3rd party supplier.9 R2 q; h+ s1 Y9 U5 l
o Recommend remedy to improve product quality and design.. A+ p* t# h/ a4 Z4 N/ y: T
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.: L: ?5 y" |) g% r0 \" c
o Run field Beta test sites and any new idea testing and make reports
. R0 M8 @/ K3 ~ G0 [o Assist in information gather for any new product idea.. g7 ?. f. e! u9 s0 V# H
o Assist in writing and new product specification2 _. T, J0 s% b$ V8 x! \ k
o Point of expert contact for implementation of features/functions./ Y: Q0 y9 {* f
o Act as technical applications expert on development team.
3 R' g4 L+ m2 I. x& O+ T( a4 v3 A• Assist in Sales support & training.
. @& t% e- ^7 M4 e+ r• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
' { e7 O! _' Y0 P1 |& y9 P0 To In rare cases where no other solution exist to travel to customer site to solve technical issues.
) c- A" f& i: S/ ?. zHuman Resources and Organization
& K/ i% a# Z$ [5 C4 T• As a member of the DC team, maintain a team spirit at all times.
6 Y4 R2 {0 P, T• Let customer satisfaction be an influence in every decision you make.! f9 w" y5 h( U. W
• Communicate information efficiently and promptly to your Team and other management. s) a, p6 q0 @% H
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Authority Limits0 B, N$ b+ C5 n) J
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate
9 k( y3 ^3 L4 [8 j# DProfessional Experience (Years and Field of Activity) . J/ r% n& V# k: S5 P2 C& T# n
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers* e% j# x7 [( \" {3 X$ r( ]
List of Skills/Qualifications
& e4 [/ N* Y" n0 r' u• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.( S4 |. h! L6 d$ w3 X f) v4 R w
• Background knowledge of dispensers and software
5 f. Y* s( g( x$ z( E3 G. }• Proficient in software use and writing.
+ {; @6 x0 v- ^6 l. y• Excellent communicator both verbally and in written reports.& _" m' I% F9 F+ i+ i d: K. n' Q' J
• Ability to travel worldwide.5 K; }( D8 F5 W9 F
• Speak Chinese & English very clearly.' ? w# G) X, Y
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Language Skills Read/Write English & Chinese m6 f$ @) `8 G
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
" H, C5 g& n r; ^/ c6 |Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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