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本帖最后由 竹声 于 2011-11-3 22:30 编辑 : m* N" t: v7 g2 M, B
( r+ ^& H' _( j6 p如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca3 A. f6 P. @* M: m
w# E8 g" P+ x9 J+ hJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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# ^( r7 M+ V7 s3 {: Z# a8 @Scope and Purpose of Job
: J# i- X& Y6 a/ y1 k" s4 E& t+ ZEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
9 C" l0 ]( w5 F9 B) \8 cMajor Responsibilities and Accountabilities v |* N2 m: A
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.8 e5 |' j! v* b
• Answering all technical questions concerning mechanical functions and software operations.! I( Q' a& X/ i- }) N3 O
• Assist with troubleshooting ideas on technical and software problems
" R( t, h' ]" F0 a2 v5 n' Fo Test all new patch versions of software prior to release6 e, H9 A7 s- W8 ]
• Assist where needed in application questions.
4 r4 _* \' ?" G4 U1 W. ~2 [* i• Check all technical documentation for correctness prior to field distribution.
6 a- v# Y0 R; f8 x3 j, c- \ l% [o New parts and replacement parts and installation procedures
\5 g5 n8 f9 k2 T5 E: G7 So Translation to Chinese and other languages if needed
6 ?* _6 Y6 A1 j! j• Track and report all warranty failures
9 Y, z! f# e# O% Y) Oo Make monthly report to Product Manager and 3rd party supplier.
. {: m% z) `5 ]- B! z5 R& Xo Recommend remedy to improve product quality and design.
8 T% q: [# `* k4 U• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
/ T1 s5 @5 T' L# G9 do Run field Beta test sites and any new idea testing and make reports& d3 q+ R3 E- B9 o& A3 Y
o Assist in information gather for any new product idea.
8 f) X- z2 h2 q) }: s. b% }$ n e0 [# \o Assist in writing and new product specification
$ [2 r. f& g! R0 Ao Point of expert contact for implementation of features/functions.
+ W. j7 j3 Q! q- C1 g7 Po Act as technical applications expert on development team. Q. I$ m* q# |4 D# @
• Assist in Sales support & training.
1 D8 p* j' W/ h% r9 k6 Q! d( R: X• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.$ ]- L4 B! }" E2 A
o In rare cases where no other solution exist to travel to customer site to solve technical issues.* ]4 s* Z, n+ d c( O
Human Resources and Organization
& H V# n: a3 H• As a member of the DC team, maintain a team spirit at all times.
( ^ e# ]3 ~: C, m• Let customer satisfaction be an influence in every decision you make.% E( d/ |) y( u& [: Y. q' H) w
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS
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3 U7 C% {6 v9 I) o& bEducational / Professional Background Technical School Graduate 6 k9 X# E2 u. o! u5 P
Professional Experience (Years and Field of Activity) / }: c7 s& V4 Z" y! Q% l
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
- S2 d# x4 ^# P6 i! i) gList of Skills/Qualifications
7 V, P5 J2 R7 t, b3 |; x• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
( N: t# t+ T+ y5 I8 Z: x• Background knowledge of dispensers and software : n7 j* `3 r. i! l: @' i, M( P
• Proficient in software use and writing.
1 }8 t9 V2 `+ N+ D* K2 c* k• Excellent communicator both verbally and in written reports. t6 y: ^6 ]# P6 \3 y" i0 W2 M' ~
• Ability to travel worldwide.
; r- Y6 J; z' f- m; U. K8 q: G• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese / p6 D; Z! y5 N& [8 }2 Q9 J
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
& C( J% ]) l$ _' U1 f* }Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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