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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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. E9 C3 N1 w4 ]; U# `( X( M7 u如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011; S$ R! X8 C5 ~/ q: M$ O$ {& T1 s) c
3 g: V- h ~) b4 e2 @Scope and Purpose of Job" @0 x* l! h# B1 s" o
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment. U$ j. ]; g/ I$ D; I
Major Responsibilities and Accountabilities
* V1 }) ?" |2 I! d• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.5 N8 Z% `' q4 J, g2 f) c
• Answering all technical questions concerning mechanical functions and software operations.
% @; d8 s$ \ s7 s1 L3 ~6 M1 h• Assist with troubleshooting ideas on technical and software problems
* R: l8 p/ n. S% f5 ~, }o Test all new patch versions of software prior to release
8 Q7 x1 L2 w n# V• Assist where needed in application questions." ?# J" F7 ~3 w0 X: O7 l& H2 W
• Check all technical documentation for correctness prior to field distribution.! [: J. b2 V, C
o New parts and replacement parts and installation procedures, r/ n [* s5 e, H. r) I
o Translation to Chinese and other languages if needed
! e, S! h2 L3 p3 z" L& H) g+ \• Track and report all warranty failures% a; ~. |# l% e f% A/ V! o
o Make monthly report to Product Manager and 3rd party supplier.
! V; E2 A& K D0 q3 u2 V* R. E$ Ko Recommend remedy to improve product quality and design.
: @: c0 |2 ~. I. t• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.; ]* }, b% k( H
o Run field Beta test sites and any new idea testing and make reports
: x7 X% }/ ^* R7 U) f( v9 ^o Assist in information gather for any new product idea.
/ u6 K+ d. x, F% do Assist in writing and new product specification9 _* H0 h G8 b- c' u
o Point of expert contact for implementation of features/functions.
" w, \* t5 C4 f# |; _o Act as technical applications expert on development team.& `" f# } k) M; w* Z, H
• Assist in Sales support & training.( u$ b# A) [/ m, S5 S t3 a4 N) u( s
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.' e/ |( w, b! B2 t7 N
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
& H1 Y, ^/ V9 _9 ~/ kHuman Resources and Organization2 t- b2 K' [, J. j
• As a member of the DC team, maintain a team spirit at all times.1 S6 j1 F' Z1 _. H4 h; Q
• Let customer satisfaction be an influence in every decision you make.2 u5 O9 ]: g2 [4 p4 P# u+ C
• Communicate information efficiently and promptly to your Team and other management.0 d2 h% j4 I3 x/ A. D) p
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: A I) U" W# J+ W" C. i4 ?4 }Authority Limits. H7 C: O5 l& Q8 |- Q) F0 r- r4 l+ c
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate % ?# |0 x! M- ]
Professional Experience (Years and Field of Activity)
) i' T2 [1 Z# N$ z' j4 h/ d7 j+ u5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers3 s, K- Y% {# {% F, q' g! H
List of Skills/Qualifications
9 O- D8 R. B) D+ w% h' o3 H• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.; N$ ^5 _3 ?, z5 v) G5 i7 o
• Background knowledge of dispensers and software 6 {" |2 N, X& ~: j: t* z' H
• Proficient in software use and writing.
) N+ u- Y( M& Q5 k+ F# c• Excellent communicator both verbally and in written reports.
6 m- O( ^2 @& p: s6 Q9 m8 G) s• Ability to travel worldwide.+ \3 ~! G$ F/ l& Q; Q# k8 j% o* Z9 v
• Speak Chinese & English very clearly.
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- l+ O6 V/ x0 k5 {& `$ oLanguage Skills Read/Write English & Chinese ' p% j& g; r$ K7 L
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) ; g+ c6 z( I- u) K7 x
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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