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本帖最后由 竹声 于 2011-11-3 22:30 编辑 0 ]; ?% K% O8 |+ G! x6 G
3 z9 Y* d$ Q' t ?6 {如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca5 _* q2 P) [/ g+ ]' K1 v& G
& _" F" {0 h" Z: FJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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5 M6 E" G5 u# v: E+ y5 iScope and Purpose of Job
% b; \( L$ y" u5 Z$ g3 ^Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
$ u. J& K: x1 ~Major Responsibilities and Accountabilities
+ v- Z$ D' p7 a( M( t$ `! F: g• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
! J! P6 k6 Y8 ]' s$ S: T! T" G5 D• Answering all technical questions concerning mechanical functions and software operations.
: n' l, R3 h, I; I7 }4 Q• Assist with troubleshooting ideas on technical and software problems
. ?' e- O6 `0 J! J5 |# v k' Zo Test all new patch versions of software prior to release+ k3 K P! H, @( j5 Z0 V7 R
• Assist where needed in application questions.$ g7 J1 L' C0 B8 v+ |0 ]
• Check all technical documentation for correctness prior to field distribution.) X4 F3 T& e! I: J/ D* F0 ~
o New parts and replacement parts and installation procedures
7 v% s4 y& Z1 G& ^% D8 v( _- mo Translation to Chinese and other languages if needed8 Z5 {* B0 g- p
• Track and report all warranty failures4 q' C6 o; {! r" H) z7 w9 G
o Make monthly report to Product Manager and 3rd party supplier.3 A, t) F- [0 H# ~( G
o Recommend remedy to improve product quality and design.7 T; d+ E* T7 H9 [( A. M
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.4 |) A; ]/ W8 |* I
o Run field Beta test sites and any new idea testing and make reports# p9 [0 }) n) O$ U! a
o Assist in information gather for any new product idea.9 j8 B# l0 ]' {' b. {) |8 r
o Assist in writing and new product specification
+ j' S# U+ X: U$ X0 J( d0 Qo Point of expert contact for implementation of features/functions.
! W- V1 g2 U, z% A) Ko Act as technical applications expert on development team.
- N, I9 q; d! H6 b) S* \( Q• Assist in Sales support & training.; U/ A* `! D( m/ I0 j( C8 S
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
: b% q m4 a& P$ To In rare cases where no other solution exist to travel to customer site to solve technical issues.# Q! w% x* x$ m! l6 |' m
Human Resources and Organization
8 @- L9 r& l- R0 l& k, C; A7 O; W• As a member of the DC team, maintain a team spirit at all times.6 B$ u9 Y) _% Z B% w( J7 P; c
• Let customer satisfaction be an influence in every decision you make.
7 J8 S# B) L4 H2 _" _# q• Communicate information efficiently and promptly to your Team and other management.% l1 X( D/ F, [# u
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; C% q: r U& B: G7 i- `6 v- aAuthority Limits o+ \! C# K( r& F4 r
- s6 L& J, n/ VQUALIFICATIONS h, w9 S; U' }# m
& ^0 O; V' q, d( o) wEducational / Professional Background Technical School Graduate + @- w! u& z6 {
Professional Experience (Years and Field of Activity)
! ?. K$ X( V# q9 a3 Q3 m% h$ }6 @5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers {4 Z( l* i: m; t& w2 |
List of Skills/Qualifications
% r, C3 z$ q! ~• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes., Q. s& @1 x7 v$ e
• Background knowledge of dispensers and software - O: P+ K6 Z, y3 V* ?
• Proficient in software use and writing.6 g7 h, W+ m7 s) e; h
• Excellent communicator both verbally and in written reports. z, ] s8 {) m: v
• Ability to travel worldwide.: A& H* X# _/ `- D
• Speak Chinese & English very clearly.$ _6 d9 b' w2 {1 i% I# h
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Language Skills Read/Write English & Chinese 2 G) M; U. n1 w
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
" |0 ] A/ g+ y2 O% kOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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