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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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" v& D1 N5 Y, K; L% C* GJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011) i$ ~- B* N9 \8 X: S% y7 F
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Scope and Purpose of Job! h: V ]& s- K" Q- Z9 B9 N- j
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.( h! Z; y8 D$ [. ~7 z$ e! W$ F: {
Major Responsibilities and Accountabilities
$ U0 c' x! e" q/ a- D- \• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.' S5 ]1 M0 s0 M( ^8 O
• Answering all technical questions concerning mechanical functions and software operations.
! j6 J( c, E' z• Assist with troubleshooting ideas on technical and software problems
' }) t; N) A' m" I* io Test all new patch versions of software prior to release
' X+ o7 b2 S8 `; p+ f• Assist where needed in application questions.1 W' |7 F5 Q5 _$ L! \4 j
• Check all technical documentation for correctness prior to field distribution.
3 B+ P* X* R) E" _. Ro New parts and replacement parts and installation procedures
% Y3 C& a% }. W! f$ r) ao Translation to Chinese and other languages if needed. r: c/ K3 |: K, p& R6 V' l. Y3 U9 k) Q& s# ~
• Track and report all warranty failures
# g* r8 O2 G. y) go Make monthly report to Product Manager and 3rd party supplier.
% l8 H# N: |4 I, Ro Recommend remedy to improve product quality and design.
. @# z4 b2 I% M) E3 r; Z* g• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
- L9 s' l" }. A6 @0 Bo Run field Beta test sites and any new idea testing and make reports- n( L4 J3 }* V
o Assist in information gather for any new product idea. q5 z7 ^9 r9 n6 E$ u% h
o Assist in writing and new product specification
0 Y% w2 ]2 x. c# r: so Point of expert contact for implementation of features/functions.1 `% ?+ D2 u; s8 l+ {8 ]) J& k
o Act as technical applications expert on development team." _7 M- j& {2 r- d
• Assist in Sales support & training. F6 F+ s# j$ A! d% P2 Y
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
: l* j! M/ n8 ?0 @& b2 qo In rare cases where no other solution exist to travel to customer site to solve technical issues.- C$ l% l1 w% |9 [( E( o
Human Resources and Organization' s& T7 }! r& X; b0 x G7 P
• As a member of the DC team, maintain a team spirit at all times.
4 H" \9 i$ M$ f2 i; H• Let customer satisfaction be an influence in every decision you make., x; Q* V( L* ~" J8 y
• Communicate information efficiently and promptly to your Team and other management.( N& G H) b! A
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' K6 E- i9 V. y& r% n7 }! N- ` _0 KAuthority Limits
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" g# a9 c& h/ z) K4 V0 V% W! o9 C( wQUALIFICATIONS
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3 P+ m. P+ I: w) N0 t. pEducational / Professional Background Technical School Graduate
9 c! G$ |; b, y+ w& d' Z8 xProfessional Experience (Years and Field of Activity) 3 p3 S. B2 {( K# w1 H' {- Z
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
* j3 v) _/ S0 S0 B/ vList of Skills/Qualifications
7 g( t% S J2 _' a e3 N• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.3 I, y* e' s; ^/ K2 L' g
• Background knowledge of dispensers and software 5 ]: F" r0 k; Y l1 A/ D+ m9 B( [* t
• Proficient in software use and writing.
6 ^. \/ E5 @! {( c& m• Excellent communicator both verbally and in written reports.
" U" _/ _% {& m9 O9 Q# V3 [. h• Ability to travel worldwide.
6 I) V T8 O& V9 a7 Q/ p' E3 j• Speak Chinese & English very clearly.0 D9 w; V) m# J' y
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Language Skills Read/Write English & Chinese 9 m4 ?: r# q, l4 q: x. }/ |# c, o8 f
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
" {( B& j9 m1 h/ jOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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