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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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: X' ^3 I; G( v# S) F' o7 B" p如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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2 L* \% V1 l- I/ i* E. _/ J( UJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011" `) v7 K( }; w% {: P
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Scope and Purpose of Job
4 Y( I6 L. [1 n& I9 M, d0 \Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.8 H' D2 i+ z% H% \0 L
Major Responsibilities and Accountabilities' ^% c, R" v: l7 k' z5 s5 F
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.% m2 E! k: O1 K( |7 m6 h) _
• Answering all technical questions concerning mechanical functions and software operations.4 E, w4 r+ S! m: e; ^' {; M* h
• Assist with troubleshooting ideas on technical and software problems% i' c& P; U+ C3 S Q, [9 s/ g+ V' L
o Test all new patch versions of software prior to release6 F" P3 y" f* R7 e. X3 C ?
• Assist where needed in application questions.
+ d6 C* G+ Z& p) E• Check all technical documentation for correctness prior to field distribution." n! Y2 _6 k4 R, R8 z1 O
o New parts and replacement parts and installation procedures
7 y. `1 \, w$ ?, h. [/ Ao Translation to Chinese and other languages if needed
* X4 {/ {+ A0 D5 \7 W% N• Track and report all warranty failures: F6 ]! Z* X6 \8 j+ V
o Make monthly report to Product Manager and 3rd party supplier.
; w. t7 d) L/ T6 i s) _o Recommend remedy to improve product quality and design.
' }% V3 C1 V& }* K• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.7 u3 e* q: M6 {8 h; ]8 N2 k
o Run field Beta test sites and any new idea testing and make reports, u6 q$ S. v) c) } m( J
o Assist in information gather for any new product idea. \, \5 k' M! N! `, U. b
o Assist in writing and new product specification
- y" Q3 I) i; Po Point of expert contact for implementation of features/functions." w( s0 }, ~+ S
o Act as technical applications expert on development team.0 e) y9 u5 J1 l& t$ |
• Assist in Sales support & training.$ e; i5 U$ u* ~, ^' R
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
B- P' Q. d+ S, I9 c/ Z+ V# R* yo In rare cases where no other solution exist to travel to customer site to solve technical issues.
5 l) o2 ]5 o( S: X2 EHuman Resources and Organization
4 c F1 n5 u! a; R, N• As a member of the DC team, maintain a team spirit at all times.- i3 T% o2 l# U' O3 U. m' `) F7 y) H
• Let customer satisfaction be an influence in every decision you make.
) h d" y# Q. S7 s# K• Communicate information efficiently and promptly to your Team and other management.
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W' T( r: t M% ]* Y) FAuthority Limits
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QUALIFICATIONS
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Educational / Professional Background Technical School Graduate - c g, Z; k9 H* H0 v& O
Professional Experience (Years and Field of Activity) # L3 o. b: s, K* Y7 l/ r8 U. E" g
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
1 J( p/ q1 [8 I( ]5 C7 \9 tList of Skills/Qualifications
, L! \7 w. z2 x• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
$ g% ]. L3 h" F/ [: Q6 ^• Background knowledge of dispensers and software % j$ u$ ?8 _% N: X0 E5 m+ }
• Proficient in software use and writing.
4 A4 I; {9 e* N* x2 n• Excellent communicator both verbally and in written reports.9 o' ^( F! N6 s d+ @4 w7 o
• Ability to travel worldwide.
! R2 p7 g, z. _; {& _• Speak Chinese & English very clearly.6 r8 x3 a" `9 z3 G6 y* w
# H' {# w6 s# VLanguage Skills Read/Write English & Chinese 7 S8 |. J& f+ P8 A, ^( I
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
5 q9 j2 F3 F$ G' p9 UOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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