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本帖最后由 竹声 于 2011-11-3 22:30 编辑 . Y& _2 m1 P+ ?; @2 N, ~
' k' y; J% m8 f如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca _+ d4 S" q" M* C. x! J5 G
. ?. c$ Q/ F1 [* c/ n' iJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
' u: h' t" N5 tEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
0 u* d5 P) g) B$ N: E# HMajor Responsibilities and Accountabilities! B! ]1 q% [, A% N5 n
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
L7 n; X( P* `, ~+ ], l• Answering all technical questions concerning mechanical functions and software operations.6 N5 D5 y+ s# e) H
• Assist with troubleshooting ideas on technical and software problems: x% Z- ]1 [, I4 H
o Test all new patch versions of software prior to release# z1 c6 Y, d/ ~, l4 U( l
• Assist where needed in application questions./ p& V1 {$ Y" A! d1 D. U
• Check all technical documentation for correctness prior to field distribution.
" f1 k' v, V( r! |0 @o New parts and replacement parts and installation procedures
5 |, @$ d; A W" no Translation to Chinese and other languages if needed
9 {$ W$ e: I4 C• Track and report all warranty failures" I- M( { L: n( u& H% D
o Make monthly report to Product Manager and 3rd party supplier.
0 X1 ]3 z0 ]2 Vo Recommend remedy to improve product quality and design.
7 O/ y, V/ M0 l4 R1 F5 \5 J5 U. a! n• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
, r0 y. g+ P8 k2 o7 B+ ?" \6 J' a7 Go Run field Beta test sites and any new idea testing and make reports! b4 ?+ ^, F, o# b
o Assist in information gather for any new product idea.
. G& |/ R6 j7 S1 _+ d' k, mo Assist in writing and new product specification
- f. y1 O5 @) e9 F2 {8 ^+ uo Point of expert contact for implementation of features/functions.
$ O" Y1 V+ t- e7 F0 m- Vo Act as technical applications expert on development team.
! X9 Y! `' ^+ J- a2 F) T. g& U, g• Assist in Sales support & training.& i: c& s1 A6 p! T$ y+ L
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
& _4 x3 ?3 M6 M' x2 eo In rare cases where no other solution exist to travel to customer site to solve technical issues.# A: ]# N: m+ o; ]# N+ v
Human Resources and Organization' }% D. ?! G, H* t* R* V
• As a member of the DC team, maintain a team spirit at all times.
4 p/ I" }" ^' `) t/ H6 Z. f/ `• Let customer satisfaction be an influence in every decision you make.4 r% n7 I* f! Q7 W: r5 V" w
• Communicate information efficiently and promptly to your Team and other management.
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: q* {) Y* n9 O: uAuthority Limits) j, g4 E$ m. @, [5 k
# o; v! W% w; K; {6 ?0 UQUALIFICATIONS5 X1 E! T& `: Y3 x9 _$ f u
2 F( I# W2 s7 g% B' EEducational / Professional Background Technical School Graduate * {: \; R: D) _2 G5 C' ^( u
Professional Experience (Years and Field of Activity) 1 A4 X/ |/ G) b# n8 a! E) p% {
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
2 ^0 |# [# \# S1 f4 I2 r7 w! OList of Skills/Qualifications
! H2 k9 r. k4 B7 P• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.. D4 F1 B A+ O1 H/ W; |
• Background knowledge of dispensers and software ! c l0 ~# L5 a# J
• Proficient in software use and writing.9 T; Y0 m9 _5 a# w! N1 ~
• Excellent communicator both verbally and in written reports.# V: d7 U9 K! {. R$ T7 V. O1 Z
• Ability to travel worldwide.3 V; k' L) {0 k# h0 w1 L: @
• Speak Chinese & English very clearly.* a+ M" o/ x9 G+ a. L2 Y
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Language Skills Read/Write English & Chinese
" ~; v. z' D# f' Y- k$ I/ MPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 9 Q, J6 h( Y# r0 ?7 c8 }
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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