[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
& e# V( }1 E1 ^* U; r+ NWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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7 [; L% C: |: d2 r5 `2 F9 h9 RKey Responsibilities:
4 a* B5 \$ F  p: z- S: ^•        Answer incoming calls and route calls to appropriate person
! U4 P' ?0 w! q, L4 I0 Z•        Take and deliver messages to the staff of ASSIST
4 r" ~# }9 B+ x; o# Z0 D•        Welcome clients and direct them appropriately
5 I! p4 C# k* e" e$ W$ R% h4 _•        Order and maintain office supplies for the front counter
# O0 ?9 x  t6 \* W" A& I•        Perform general clerical functions such as photocopying and faxing documents
* _' \9 v2 F: N! W% h, t( y) Z•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 a  I) O' k2 Z0 x. S" X" y+ o•        Maintain and update the information boards with upcoming events
  K9 z+ O% f- @4 j, W•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
+ J) y% Q: D/ T8 B•        Attend meeting and training to stay current on immigrant settlement matters
, q# T7 m! M9 M% A; k6 D4 l+ B/ _•        Maintain front counter service files
, T) @2 C8 M& i4 r•        Perform general office duties as assigned
•        Report to ISP Program Manager
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" J# r) \% W& P0 K$ @1 k4 y! kKnowledge, Skills and Abilities Required:
6 p- L2 D4 v. j6 P•        Excellent communication (verbal and listening) on phone and in person
0 s7 r/ ?7 K8 a! S; J/ G•        Fluent in Mandarin and Cantonese as an asset
& o) a2 U: G7 W' P  U3 a•        Good English writing and oral communication skills
" l; _4 Q9 F  \1 U5 k•        Ability to work with newcomers and general clients
( Q' A, b5 G8 m1 Q( X8 b& C•        Microsoft Office operation skills- Excel, Word, Outlook
- k- r( ]0 X3 I: P  h, ^2 U•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
3 N- y# L. d# O+ p% {. D•        2-4 years of office and clerical experience
3 `/ n8 M' d2 @6 H6 |7 z4 j) P6 \•        Receptionist or customer service experience in a fast paced environment
- Z. |  L! h, ^•        Demonstrate workplace maturity and professionalism
" @& u# s/ ~+ o7 _: }# \9 C; d•        Ability to work well under minimal supervision

% I! v( f+ t& x+ XPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.