[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
0 z* X$ z+ J% LPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
+ g, J4 |4 R# {) f  G
Position Summary:
1 m: n+ J' P4 S; i% |+ U) P3 DWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
8 V6 Q& [1 n7 U  k2 n3 d
Key Responsibilities:
& C3 {& D. k2 l! N# m2 b, A8 I•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
% a# e  ]0 R, n/ |•        Order and maintain office supplies for the front counter
$ |5 [  K( r8 y6 u7 e6 B•        Perform general clerical functions such as photocopying and faxing documents
. j# K6 s# s: v3 B9 Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" `4 J3 q: J: f& s  t; l0 E$ i0 m3 G8 A( E•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
' I2 i0 w' R- \  C1 |•        Attend meeting and training to stay current on immigrant settlement matters
# v* `0 ]9 J, X! G- }•        Maintain front counter service files
•        Perform general office duties as assigned
5 r8 C( X* i* ^7 j5 P; T•        Report to ISP Program Manager

8 l8 p, c# b7 y" M( ]2 RKnowledge, Skills and Abilities Required:
' c; f6 s$ M! x' T( p. ?•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
, B, C  o$ B& M' [! T$ ~: p•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

! b6 Y+ k& {9 t2 r0 k1 CQualifications:
•        2-4 years of office and clerical experience
# J4 [' @8 k' ^9 H  r# w( P•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
) l: s5 p1 U  Y7 ]0 O•        Ability to work well under minimal supervision
# D3 Q4 k$ L9 t4 [' K3 j, P
) ?9 }* w+ Z6 u- `9 dPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
1 K6 g  y' s& g2 x, k
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.