[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

. x7 [( r; L8 b3 s" G0 JJob Description
4 ^' b' u% H- p6 Q. iPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
  N& m9 f5 V( e3 t0 Q# T! r
9 Z3 p3 k0 s' G, |2 D4 R% s- lPosition Summary:
% D3 U! D2 N2 L) Q1 x- V9 @Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
. k2 B5 P* L7 ^; ^. V6 O, g
Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
7 p; ~$ [7 E  |% a( O•        Welcome clients and direct them appropriately
# o) M# I% M, n* o2 x* \) j( P% J•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 E2 g7 o2 v/ u( _. `•        Keep the reception area tidy and clean
  b) P, g! h; ^2 R•        Attend meeting and training to stay current on immigrant settlement matters
8 n; Q7 l5 ]; \, ?•        Maintain front counter service files
7 `8 [9 t5 p$ \, G. Y! z•        Perform general office duties as assigned
" t2 X+ p( n6 R) l! j•        Report to ISP Program Manager

+ a0 R! U2 r1 j, f. D0 IKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
* V! \3 |' x4 R* t7 B- n" S•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
, o4 O3 m1 C5 o) e0 o0 C/ c5 `6 H•        Microsoft Office operation skills- Excel, Word, Outlook
0 M+ W9 ]5 _/ Y) N7 m0 [5 G•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

' J  |5 n1 d2 Z- |0 Z/ hQualifications:
7 C' J6 {7 a  Y8 o* @  b6 s, X•        2-4 years of office and clerical experience
- K) r' o& l& N, J  @+ W•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
$ @* f& O" y2 L
; l7 q$ s, E% O) F" I# BPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
/ ]! @# |/ x4 Z+ m2 b! E
- ?2 M$ t5 Z. d& [6 v+ _& vNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.