[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
# X6 I* \* k' ~- F* {" ]- s9 g) Q$ aPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
8 j0 P, @1 b7 q' ^% I$ }% @5 KWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) c0 N( x% ?7 C5 U" aKey Responsibilities:
, o- V4 z: s& C8 V•        Answer incoming calls and route calls to appropriate person
2 D/ D( C4 E$ ~4 d& A# v+ H! j•        Take and deliver messages to the staff of ASSIST
9 n% Y7 |  T) ]" Y•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
! O  h" l& }. a•        Perform general clerical functions such as photocopying and faxing documents
" @$ v! m1 ^2 o2 \& i•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- s2 d) P8 f$ _7 c4 @•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
  z1 X( t. U, c) k: T3 k•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 g5 j0 Z9 o+ |- v•        Maintain front counter service files
! F! O$ T% Q& P/ u+ A8 I•        Perform general office duties as assigned
•        Report to ISP Program Manager

# y0 m% ~) p, Q5 J# l4 s; u- JKnowledge, Skills and Abilities Required:
4 W. z4 L; s$ I! P9 B$ O/ m•        Excellent communication (verbal and listening) on phone and in person
! i$ ?0 S" i4 t& N1 z( d# N7 }•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
. U" v- z- n* Z/ b•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
0 y; {0 G; H! M- G1 M) Q( J•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
  p7 d5 e1 f+ c# Q•        Demonstrate workplace maturity and professionalism
( S% C: R' M' t2 q: z. z2 m! c•        Ability to work well under minimal supervision
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! Y/ Y! B# y& D' W: J5 D  ]Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

# q4 b2 J% s+ O, b$ O7 xNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.