[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
7 k& j& {. b7 i3 y) _Hours of Work: Part-time (21 hours per week)
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7 o! K! e$ r& lPosition Summary:
7 i5 |: H: i% v* x% TWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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+ h- _0 ^" ]* xKey Responsibilities:
: }4 e/ `/ x( z7 O: i# a•        Answer incoming calls and route calls to appropriate person
' w- m3 Y# |( v/ A- v% s•        Take and deliver messages to the staff of ASSIST
# {4 E2 ?; }# I3 n•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
7 f) S' d5 u- t•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
7 |* ?. O" N! Z' U( q2 }5 w  d•        Assist the ISP team in reminding clients to appointments of workshops or other events
9 y1 Y+ e/ G7 R. J, D•        Keep the reception area tidy and clean
  U/ j* R6 N: G8 }4 g5 j  G) }5 |& Y•        Attend meeting and training to stay current on immigrant settlement matters
$ j6 z( f3 V& V1 v5 @( J3 {2 U  F# O•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

2 _5 O4 X9 {* E* Q. r: VKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
5 ^6 @# |$ a1 t: {/ Y' W•        Good English writing and oral communication skills
# `8 h: o) j! W" `  B8 U•        Ability to work with newcomers and general clients
' x: l& t, c# N5 Q+ d•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
5 e. z: A. @  Q# ~8 {•        Ability to work effectively in a fast paced office environment
6 }; f# f9 B& C$ e; o: P8 T, a•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
# g$ i% z6 K$ h; t( {& P•        Receptionist or customer service experience in a fast paced environment
1 A7 \3 u: {1 s3 B8 Q, I•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
1 a* b$ A6 {+ P7 n7 {
2 m6 Q! _% Q( a" I; @# i3 x9 aPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

# F! F7 N! s) A. pNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.