[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

" X5 P' L0 ^) e/ i- lJob Description
Position Title:  Receptionist/Immigrant Services Worker
9 f6 L& a- K0 q: b: ^Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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3 O9 S# C  y. T8 [& Y: _! mKey Responsibilities:
0 w4 {/ p4 T6 _5 }0 F8 w" k•        Answer incoming calls and route calls to appropriate person
$ N" ?' h" A1 F6 `9 T3 u5 a•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
" |: H* ]3 R) D•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
5 Q# [  S9 I# V1 U•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
7 Y' L6 T9 K* N; p! K4 S: w•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
9 n4 r, @7 }0 x& c; w. M0 W•        Good English writing and oral communication skills
  S' T+ O5 @' ^+ g, x$ u•        Ability to work with newcomers and general clients
- V+ a. A. l' L•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
. o, x: x' l& x) p0 s•        Ability to work effectively in a fast paced office environment
3 \7 e, q/ h+ e6 M  y( P/ U4 e/ M' T•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
6 h0 @' @; h" }# i2 F•        Demonstrate workplace maturity and professionalism
/ K7 m5 h2 _0 v$ h; q! K# x8 R•        Ability to work well under minimal supervision
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* p4 O8 h( w( ]6 c( Y+ K' O4 {% IPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

, Y0 r( \1 P3 l# }+ @% gNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.