[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
5 |5 b7 }) {. X. h) [, N' yHours of Work: Part-time (21 hours per week)
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; O) F3 c% Y% v" U6 j; E- BPosition Summary:
; {/ e! l) j" k# FWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
% H& j" t1 f* q/ L4 B; `•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
$ j3 P3 e: \4 h, d, ?+ Y9 R•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
/ q& t' g* C( o# n  f, r6 @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
$ O8 @8 e7 w: {) r( G: R•        Maintain and update the information boards with upcoming events
0 x2 N- g0 S' n7 N/ k$ w% @•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
' B; \5 W& ~: _8 w9 L. W. g•        Maintain front counter service files
- y3 ~" r2 N) H+ }$ J•        Perform general office duties as assigned
, f! W; |+ H9 v: K•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
$ ?2 q8 D/ X/ Z$ }2 \9 j7 ?$ b•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 L( l# T: x* j. I•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& ]  v: s  [7 E& ^- M6 A2 A0 F" U•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
  y# \9 t; v+ h0 V/ G•        Demonstrate workplace maturity and professionalism
" t, l' w0 F8 b* P* W9 r•        Ability to work well under minimal supervision

. ~& V: P3 y3 M8 mPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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3 F. H1 p/ ^0 e1 q- M; J/ @# NNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.