Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
- [- U  N( Z1 _! E' a1 fDate Posted: 7-Dec-2012
! ^. @2 K9 G; p/ F0 Z! HEmail: whg7104@whg.com

) o1 ?/ m' w/ wJob Details
2 O. c( p) e, w& B2 L- g2 \+ j! MJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
* X5 K8 U4 Z9 h% u3 @. f•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& T8 {! z7 R+ i( ]% {# n& R% R•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' s! W9 E1 M, L2 Z8 V) T0 O4 @•        To communicate effectively with other Departments Heads to levels of business and type of business.
1 v2 E+ e* F  ^•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
# F3 e9 I1 N& ]' Q0 N/ S; b•        Leading and coaching to provide exceptional guest service.
8 F8 ^/ Q$ q: ?9 E•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
; \( l# h* v8 p2 ^$ y- s# {+ O. g•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
" M1 N# p# ]8 H7 n•        Handle PMS computer problems in each department
  ]6 O* ~/ a2 T5 c, \  q- f•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
6 u4 O; \4 x. p$ V# w3 a' C•        Handle any issues dealing with high speed internet in guest rooms or business center
% o5 T- q+ T# H; x/ F' e•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
2 R9 J7 B4 V, ^' x9 v
Requirements:
* h& q6 u# J8 u: A1 @3 M•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
5 M" C9 t9 h% U/ ~• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ k/ a; l) f1 q; |: E, v• Ability to work within deadlines;
• High level of creativity and innovation;
. T0 C, o- v/ A2 B! Q/ [( F• Proven ability to manage multi-tasked assignments;
7 S( K) E4 x) L/ p/ G  F1 c+ x• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
+ K# H$ Z; f: T% A& ]1 C6 u5 c1 ?5 q
; I- q) M, H" H, z) e- ]Additional Details
Job Available: Immediately
Bonus Plan: Yes
/ i. L8 {% b! x; t1 ^: q! VWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
- a! z" `1 y4 Q7 ]* T: x0 x/ mOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
0 Q6 c( t8 @+ q+ iManagement Position: Yes
Entry Level Position: No
  P! ~+ m: t. d8 _: MIndustry Categories:Hotel/Resort
( T8 c5 D: E6 X# G+ \. cPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services