Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
6 H0 }: @  m' v+ b3 Z, iDate Posted: 7-Dec-2012
" J# S$ q2 `2 o: @( YEmail: whg7104@whg.com
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Job Details
Job Description:
2 o( ~$ U( z& V' M! ]5 jJob Responsibilities
1 E$ }. \# a" }7 u3 P•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
6 m& M: T# u$ R" a* y' C, J•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
  f. ?+ r0 G' p; V9 c2 w3 B' i•        To communicate effectively with other Departments Heads to levels of business and type of business.
4 ?! r2 Q8 @9 w: _4 F% `& b•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
6 E6 y- U$ r% l& t; g3 A& x4 i•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
- h3 y2 ~9 u. v5 ^, D9 ~! q# ~: |•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
& g9 A6 L, I+ o: P, f9 Y( ~•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
" ?  `5 k( u9 F•        Any other tasks assigned by the General Manager
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! ~) e- e  [7 l4 ARequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
7 ]1 o: d7 r5 x/ y0 y• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
1 J/ Z  V+ J* t# p• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

1 ^3 Q. N) Y* B; Z$ aAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
1 b$ P/ _( R9 D6 b# n. ZOther: Meals, Drycleaning, car allowance, medical, dental
6 Y2 u# v9 d% U0 m  WAccommodation: No
* h+ f, g. ]2 |$ X/ P) [) x! RManagement Position: Yes
. p- i3 |. R1 m4 YEntry Level Position: No
7 i/ s: I/ q: p3 {& vIndustry Categories:Hotel/Resort
: J# d1 I: l7 r) t& ]8 IPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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