Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! u" N) H# y7 `+ W0 ^+ k/ f$ aDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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+ f9 z" k4 I+ d+ j  X9 M' G+ `Job Details
& ^; x3 q. _* ?Job Description:
+ b% s9 j, d" j2 A% N! S2 x' |Job Responsibilities
8 N/ q9 w' R) o1 Q8 A* _•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" S; C6 U1 [: C9 r( K& r" B•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
2 p4 U9 o' ?$ E+ `) ?3 T2 x•        Weekly scheduling of the front desk staff.
  L6 S$ ^% m" }•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
, N+ ]( G% b; B# i' j•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
9 O0 b- [6 R0 T3 E, i& q•        Attend Cluster meetings.
7 Z/ r8 k1 p, Y7 Y•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
8 [' f3 g- Q$ H/ e9 M; T$ x5 [6 L( H0 J  D•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
5 r& N/ G  E6 W1 s9 \  a$ i•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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: C* J. @: X7 v4 ARequirements:
/ Q: G5 j% |) u8 Z( L0 g/ F•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
2 u6 O7 G7 K2 E: n• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
5 |1 i7 E# y" S" L' b/ t6 W• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 d' g9 _( |; s( [/ [, |• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
3 z* U1 O2 g- r2 `) r$ }3 O' P• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
% f6 N2 H7 _- f: gJob Available: Immediately
  y( e- s: I* \4 }& ~, m' q) T# C9 hBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
  {+ g9 ]  Y1 Z/ N4 |' rOther: Meals, Drycleaning, car allowance, medical, dental
8 v: p; ^. R! T8 ?7 M' T' u4 ]Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
8 U) I9 k1 P9 r5 LPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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