Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
" S8 `# O" W' E# M' b5 ~Date Posted: 7-Dec-2012
Email: whg7104@whg.com
$ L4 q9 M$ {0 T! _
" L3 V  l0 \# e% Y' s$ B. _) rJob Details
Job Description:
Job Responsibilities
  ~, |$ A. _5 w1 b" q! [•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
0 k- l( I  {5 x' P" c•        Oversee hotel security requirements.
( W7 ?6 X) J* A# ]' d* ~5 b•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
: ^0 s* `+ o! {$ [- K" V; u, ^( `•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
6 o$ g8 d' Y8 y( |* ~2 D8 v/ i•        Weekly scheduling of the front desk staff.
8 c2 Y% |9 \+ K# \$ y$ _•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
9 {. G. E# ^1 c0 A•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
2 z  |  N* M9 Z, k" D•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
3 G1 ?" _# v( p5 o•        Maintaining front desk floats, and FOM float
/ r( f" L) _" v9 F•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
' Z. `2 c. H! f$ D4 ^' _4 f/ Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
9 {4 B# x! b9 S" `7 w' n: \• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
* w1 X! v- c4 F; a& f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
, E& c1 q/ h! q0 Z# F• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
; d, H" d. t' b- I# @, w) Y% a& u• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

; [) E  F; J6 ]) HAdditional Details
Job Available: Immediately
( z5 z5 ?2 q( e- N1 m/ N" fBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
& y* I/ z* _9 p; q5 q* ]* TOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
8 d" \0 k& e8 x& _# x$ t  ~& lPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

! ~2 [, c& |8 {2 H+ m