Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
+ `$ M/ Z; a' Z•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
' U7 _: I; X! T•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
$ a7 g  p; N' C9 `4 G•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
! K) a, R7 Q8 i) N2 G; B; b9 A1 c•        To communicate effectively with other Departments Heads to levels of business and type of business.
5 b  J; b# R" G, C4 E•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
+ ?6 u6 B+ W, w6 o7 W7 V•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
% q- R( o% x9 P1 o& o+ G•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
& J8 A/ ~/ s; T•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
' S* `8 q) [  \4 x  f•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
* c, @- G- O3 ?) F8 J9 ?: _•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
6 R# q' ?( ?7 W9 `9 @• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ y* w8 W1 Q: Q! i  P" ~" y- t& H• Ability to work within deadlines;
# J6 C0 @3 G, o0 r* p7 a• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
* s( z- P' m3 d1 p  A7 h; y* j" o8 QBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
8 v  d' N, w1 O! z8 hIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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