Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
/ n1 W# ]0 k) C6 ?; VEmail: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
( T; A# T) I: V2 ~# k•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
% V8 M! H, s: z/ N% m8 [•        To maintain or exceed the established standards of operation.
! ]8 }+ x, U$ F2 {: K6 G•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
8 t+ o  m9 }6 ?, l2 }4 b( C•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
* [* f. ]) c* F* I- a. P. `' W•        Manage rates on a daily basis for short and long term.
1 ]6 w# y) C; X9 K- N•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
- d0 F; Q  F; E* f* y; s( n•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
; ^8 F! M2 n" M# L8 I' g5 G•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
' j* g  o# S* l! c% @& R% x# p•        Handle any issues dealing with high speed internet in guest rooms or business center
/ ]9 H5 E% `! i5 l•        Maintaining front desk floats, and FOM float
3 S5 g0 K% [. s1 ^•        Any other tasks assigned by the General Manager
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: n! ^+ A  L/ d' W  {4 M/ l2 ]& e0 t* pRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
) I8 y0 T- q! v0 F/ A* R• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
  V" z% L4 m2 \$ V* h• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
7 D2 m* [5 p) _* ]& K• Ability to work within deadlines;
• High level of creativity and innovation;
  U( q$ {' ^! Y8 |, w/ D• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
  ]0 u8 p% R3 v& z* J
Additional Details
Job Available: Immediately
  r" M( h9 Q$ l1 f2 {6 r4 cBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
0 q) n, d: q* F( wManagement Position: Yes
3 R) i6 W4 w: r- V: Y6 B( I* rEntry Level Position: No
Industry Categories:Hotel/Resort
6 m+ A# N% Y5 E' h1 E; ^Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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