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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net7 s' }2 G9 z9 U, y
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢6 C. S0 z) p! ~: s
+ l5 v. D8 }1 L* a1 MResponsibilities include:2 L: P% [ h g
* s% h3 @, ]3 s! K+ v$ J3 ]. c9 gWorking closely with marketing, sales and programmers to facilitate customer system integration.# e" ~8 O1 ^* O. H7 h
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
& j1 e4 e; @. J8 zTechnical support and troubleshooting of client software implementations and customer issues or problems.
4 G- u7 u* B4 S; @3 t! RCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.- X$ |! `# _ K' ]9 i3 I2 C+ T2 ?3 j
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Requirements:0 K+ r' N% Y+ h, `4 F1 |7 ?9 }
T4 E: p5 m U W8 @( C- Advanced computer and technical knowledge) C9 J2 S) e: _; C
7 ~% j o! K* b! i- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers( E I0 l$ o, y! a
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- Previous software support experience is an asset7 B2 f0 @, X7 w6 C0 ]: M' `1 T
4 n: r N" B0 `' u* v) S- Post-secondary education is an asset' u, D$ ~! @* D. h1 ~
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- Intermediate knowledge of database and web-based software is recommended# n' ^5 A- j) _ `0 i2 T
% f& D' s0 F. b- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended. a7 L/ h1 O3 g" o' z# y" Q% w
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