Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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5 Y/ a" S. q4 `& OJob Types: Full-time, Permanent
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7 L  l( @) N$ l# q6 T- b8 x/ pSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
- U' U4 c' O4 ~+ ?Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
9 g5 Q- C; W& P" ]% Q8 I) MThinking and working logistically, responsibly, independently, accurately and timely.
2 l7 ?: T0 l) ?8 c/ h6 tExcellent written and verbal communication skills.
) t/ c; e9 r: FTeamwork request - Works well with others and independently. Work needs to be done in time
+ w" q. ~& u/ i. _+ Vmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
: e- W0 b9 ]2 O  h, L# nStrong Excel skills is required.
Could handle high pressure work and cold calls.
" C/ |  @: C- eWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
% i) y9 o7 ?- r$ P% d6 mBilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive
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& m0 ~- A! E* Q$ g, j1 [Order Acknowledge by email
' Q' z. q$ ~3 `" z. c& g& QPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
: |! S) M3 I: h5 C/ D- T8 @# v. QSend orders to warehouse to process
7 i2 R7 i; [8 ACommunicate with warehouse if there is any special request or Inventory Shortage
: T6 {8 h: }. |Follow up and report about order status
) I2 K" v; ]) CEnsuring the safe and timely pick-up and delivery of shipments.
! X7 l; \& z/ Q$ A' x) S1 S/ i# K- r" V3 NAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
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0 X( Z$ M. \  Q4 YSubmit ASN and invoice on Customer Portal in Time Manner.
$ I' @$ N9 j- ~5 P; LSubmit weekly inventory update on assigned Portal
3 {$ [( L0 k0 sCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
8 p8 r- ]# Q: U1 |5 HCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
* c0 V5 }+ X, `: \( r: z; E- Q" d3 wproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

. T7 J0 @+ K$ v/ v8 ZRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
. R, z7 a0 W* Q4 B- ~0 J2 eUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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0 b* f# u. D+ v& q6 D0 q2 T: uExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!