Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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9 d% ]6 V) @# [- d9 n. G8 mLocation: Sherwood Park, AB

& W+ D4 K. F9 x- s& HHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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. L- s+ ^' c. y& FSalary: $35,000.00-$42,000.00 per year

2 x0 \% ]' a, ~5 m5 HJob description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
8 \$ q: }9 I4 e5 t- O2 oIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
$ [# o& N+ H) XStrong Excel skills is required.
/ F4 x) r( \* m) `Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
$ ]. E/ u5 C7 z+ U# b2 e# V' w( j* Zstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
1 E; ~9 M. m. a% AOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

8 z2 P! l5 x4 O  ~6 s5 I2 r: n) cJob Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
. k/ B$ x# ~! q4 o7 [Check Customer Credit limit according to guideline
+ e/ T) c. J" z; ]Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
$ |/ a4 z! m! \% ^Charge Credit Card to approve payment
Send orders to warehouse to process
  S. v; D: ?, @. i2 q6 ~Communicate with warehouse if there is any special request or Inventory Shortage
9 P- B4 m# r" a6 s  J% T7 l8 oFollow up and report about order status
0 I5 ^6 R0 h0 L& V' dEnsuring the safe and timely pick-up and delivery of shipments.
8 f5 Q9 c6 o0 qAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
5 u: b' _8 M8 y5 Q9 aSubmit weekly inventory update on assigned Portal
* B3 u/ O$ S8 \! E6 A( eCheck Customer credit and fill backorders accordingly
0 o; x/ A+ `! h# |; G% {0 \9 ^Communicate with warehouse for shipment shortage
1 [' ?( o/ W; a* Y7 }/ _5 W1 zCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
# m% u6 x' Z. x$ bproduct in transit and missed deliveries with account representative
2 s2 U( v! Q  R" Y! P- sSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 E+ u! V6 M5 m# oProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
- j# n* D1 M* P" @6 EEDI accounts related work and others as required

* ~" y% y8 Y" [% ~$ Z3 E2 Z; vOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
7 N) Q( ~3 G: i* J% G& xBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
/ L9 o" L) i: L. ]" ?/ UWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
: e2 p. n" e6 m. @  _! J% qUpdate system with Shipping information at order level
% @7 f4 |; J- }/ d1 Y5 d) `Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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8 t, @6 q3 c1 M: ~Please email your resume to info@hapetoys.com, thanks!