Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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. V3 f. f, h$ ^8 ^- qHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description
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. @+ v3 [+ }9 WRequirements:

' i# O: U7 c- Y, r+ }1 ZCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
: ^+ W- i1 o  d; N& v% P5 wmanner.
( Q) ~/ n1 z3 {# S* uIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
$ i2 B7 C/ K" z( i* j/ u) \+ YStrong Excel skills is required.
7 v! g% C0 W* C/ ICould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
7 a- @7 v  k' L; [  ostatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
: d& F* P6 j* ]1 S# r; nBilingual in Mandarin and English is required
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+ }  }  Y+ e4 B' WJob Duties:
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5 h8 k: U& t0 l% q. tOrder Related – Time Sensitive
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4 H5 B/ Z2 a8 J9 z  Z3 }4 z3 wOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
  k2 E" o% R9 v4 C+ h* V: P8 i* \Check order Accuracy in time manner
: |; P* s( g3 N2 g! SCharge Credit Card to approve payment
8 `4 ~/ Y' A* a) vSend orders to warehouse to process
3 T4 x# ~# b8 f( I" MCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
: C( L$ A1 b5 {1 tEnsuring the safe and timely pick-up and delivery of shipments.
: ?" F' V4 z+ q( X9 i( sAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
7 g) T/ f  Y! E5 Y, x/ x9 aclosely.
0 ]! x! z  f0 S( U" U1 ASubmit ASN and invoice on Customer Portal in Time Manner.
  G3 w- j' Q4 x2 `. ZSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
' A& ?- c) r* N0 Z9 B0 H9 zCommunicate with warehouse for shipment shortage
0 x7 u0 d7 I: _3 R" kCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
% c2 X# C" w+ c6 D# E: ?! U9 bSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
; C( A) [* F- J8 n" `. [Admin work to update forms or file reports on portal.
4 U9 A. o  [) X8 i7 E4 NEDI accounts related work and others as required
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6 d' o& S- d6 }5 fOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
" c" R6 B# V4 n$ \5 I$ n* ^Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
: E7 {4 T5 J' Q8 E% ]2 n: b3 bUpdate system with Shipping information at order level
" q$ ?) ]  l) ?6 JAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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6 z; u: F' k( {  g0 n: AExpected start date: ASAP

: w, x8 Q9 @% C# R- B, U) L6 i7 jPlease email your resume to info@hapetoys.com, thanks!