Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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: D4 X+ M# A6 U4 v) v8 ^; p; u+ {Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description

8 j; O% A0 }8 z: X9 s0 Y# tRequirements:
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Carefulness and Accuracy about data checking and data entry.
) ^- K( i8 U4 y+ k' PAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
" ^  d0 v9 w# P- q' y* ]Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
# D* S3 @7 X. ?; TTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
; {  @' [: R! G: h/ V" o% O7 Z/ yStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive

2 d, ?6 i0 a- S# x0 O. `7 bOrder Acknowledge by email
) X& D6 X6 C" i: PPrint and Review Order Details according to guideline
+ Z' [; W. s! T$ R8 GCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
% C$ c' \5 M9 C( D. dCheck order Accuracy in time manner
7 o$ d( ^% R) l$ K) G! ?/ bCharge Credit Card to approve payment
0 ]7 a" \4 |6 ~Send orders to warehouse to process
) R: n3 O; b3 _+ x: QCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
6 `& c( ^# K& g: k1 ]5 u0 nEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
- ~1 b) A8 c" a, }) ]Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
# j/ A+ V0 F4 xSubmit ASN and invoice on Customer Portal in Time Manner.
$ r, E; O1 c8 s' H/ w3 QSubmit weekly inventory update on assigned Portal
- q! X+ f2 `2 }4 ACheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. F5 @8 y' c, E/ i+ [product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
' N6 u8 B& g' f1 C; g, o/ iProcessing B to C orders and update tracking information in time manner.
# D% `9 N$ x& \Admin work to update forms or file reports on portal.
$ _8 Z+ e/ t0 L. x# bEDI accounts related work and others as required
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: |8 ~- \% j) q4 C! Y# K: r5 V" [Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 f! O* w* e( F! H! B2 b0 _) @Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ w% z0 o% i+ xWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
, g2 N/ `) X$ `# R0 S9 V/ ZUpdate system with Shipping information at order level
" m5 g" e. ]5 P) T. a' \3 BAssist Auditing’s request for Order Processing related procedures
! S; G1 @& N& M! G& v& }Customer Service and other duties as required.
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Expected start date: ASAP
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1 k% {" |! m5 n5 k: T4 LPlease email your resume to info@hapetoys.com, thanks!