Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

2 W3 k% V) J- T, e' }' h8 _" t( z& EHiring Position: Order Processing & Admin Work Coordinator

) z* p+ r2 K9 A- w+ g3 ?Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description
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  k; w& _( a) Z' lRequirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
9 B( T3 U  ^7 e. sThinking and working logistically, responsibly, independently, accurately and timely.
0 l! f9 x; ~" n- l8 v6 Q& S- d$ `Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
+ j  M5 Y* T/ k/ ^* `, l0 bCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
6 m# y9 `, ~; S& GOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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+ k" f  ]/ f4 O9 r. }* e- }Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
# D. ^; A% q5 sCheck Customer Credit limit according to guideline
6 K* M; Y1 d4 K& M; |7 |' EOrder/Data entry Accuracy in time manner
* p9 w: T# l& uCheck order Accuracy in time manner
8 e# u6 D0 L7 g2 u3 P5 MCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
9 {- }" v2 x; wAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
. x3 b( R4 `% jclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
2 k" j1 A, K: W6 v* G6 x# t" v& {Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
6 v4 n& ?; n; `& `Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
" N  e: {% U" ^- Z: T5 t5 M1 Jproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
5 L( ]3 R; ~* ^/ f" X" rProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
6 T+ E( z2 S$ ~& fEDI accounts related work and others as required

Others Related:

+ E9 J( _( i6 r+ \( |% XRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
0 y) G$ g0 t8 u( mWork out Sales or Inventory related Reports on Monthly Basis or others as required
4 F8 @; T: B3 m$ {4 BWork out Weekly Sales Report
6 P% ]1 o- ]0 x, i2 S1 O) MData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
% p$ g) s# ]$ q( e7 M! u1 y" U* I  uCustomer Service and other duties as required.

Expected start date: ASAP

. a+ }  ?. U4 G  M  C& |# @Please email your resume to info@hapetoys.com, thanks!