Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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: k& L* b$ r% ^Job Types: Full-time, Permanent

9 C: u) F, z% ^' U' k2 lSalary: $35,000.00-$42,000.00 per year
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* g. W+ q( S: {4 m  {8 o# B" wJob description
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Requirements:

& A/ Z2 h0 R0 u% [/ t2 v, ZCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
) `' E% k9 p4 k% h$ pThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
1 e9 {) J7 e, z: V, oTeamwork request - Works well with others and independently. Work needs to be done in time
' M% |6 ]8 d( |, h2 q: ^manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
, k5 O' E8 Z( S! _Strong Excel skills is required.
Could handle high pressure work and cold calls.
8 y2 U7 w" o7 G: O2 q; M5 rWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

5 a6 K* M) y& r6 SJob Duties:
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Order Related – Time Sensitive
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  q( P5 W8 L, E2 e- ^, W8 Q2 P1 `( POrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
# ^* O6 E) \, h1 c; a3 x" P( GOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
( I  \2 I4 L5 {Charge Credit Card to approve payment
% Y" w: B  s3 v& Z) B. u; G, P; j/ JSend orders to warehouse to process
, M' ^# I) n: B8 g4 wCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
: [5 A0 G$ R& h& T6 E8 UEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
0 E4 U% j# ?# f: d& i4 h6 w  [Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
0 y" @8 p7 W1 K; n% }Processing B to C orders and update tracking information in time manner.
- L7 k# B, a. h7 RAdmin work to update forms or file reports on portal.
# T8 p! }) ], \/ pEDI accounts related work and others as required

) \* s3 n+ [- ]Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
6 x! w: o# G1 KWork out Weekly Sales Report
( x, H- A6 g0 b+ o/ B) i8 Z1 vData Analysis on Weekly Sales Through Report for 2-5 key accounts
6 l) O+ K* @5 t. ~; a$ I4 CUpdate system with Shipping information at order level
, k1 ^7 |2 ?6 [& m8 `Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!