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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING# j: z9 |- K+ s& z  X1 Q5 Q1 y
  FOR
( _4 a4 T4 }3 T8 KOPERATIONS MANAGER - VENUES & PROGRAMMING7 l: a8 L( E  i$ \" L

6 P! K5 @9 ?/ a  E# Z& Z8 }REPORTING RELATIONSHIPS. p8 ~. V7 h# x& g
The Operations Manager - Venues and Programming will operate with a  
8 \0 B3 p! a. o9 Udirect line reporting relationship to the SU´s Manager of Programming  
6 K; I. Q7 T* T- i2 p; Land Venues.
3 \1 L9 N/ l$ W- G% h7 Y( U1 E( N
% s2 }" o5 t3 w5 VROLES AND RESPONSIBILITIES# L# s3 A1 a" q9 c& V
The duties of the Operations Manager - SU Venues are diverse and  % R5 G& e& }5 r  [  i
extensive, and are targeted at the all round smooth operation and  ) I0 `* X, P1 l. ]# X+ l) |
financial and operational success of the Horowitz Theatre as well as  0 Z( p7 w1 ~- ^7 c8 k( t
the logistical organization and smooth rental of the additional  . s- l3 f: u' j" J1 Q1 f
venues within the realm of the Students´ Union.  In the light of that  " D0 ?& ]% g1 w( x8 E
breadth and complexity, it is not possible to fully define or  8 P% S' z9 N! T. \* i
describe all roles and responsibilities in a document of this kind.   / n+ \  e5 ]# @
However, the main roles and responsibilities of the Operations  
. e6 ~; \( U5 Z, \4 \Manager are as follows:
5 K9 |! q9 a, c7 ^! b- ?/ e# n+ i, r1 l, i3 U
1.        Space Roles and Responsibilities" b6 K& X' k* M2 s2 B

' a2 N$ H4 r, I, j9 _a.   To ensure, at all times, that the venues listed below meet the  
- O  |! o, I- N, O: @. n+ U! mappropriate standards, requirements and needs, and contributes in a  ; z: _  s- G2 r+ r+ ]7 T
positive way to the smooth operation and success of the individual  
% Y' A' u) W4 E5 ^7 A4 mrenter.
& ?2 w7 y/ v4 _8 Q$ I9 ?* G·     Myer Horowitz Theatre% ?+ Z9 \5 a- r; V6 C
·     Dinwoodie Lounge2 w/ {2 `- Z$ f- `, ^
·     SUB Stage, F, Y0 B; U) F# m* I) }

  M- x2 V/ ]9 j, |b.   This includes, but is not limited to, the following:; b. @9 Q; Y6 M* a
·     To plan the capital and supply expenditures to meet the  . z/ a7 x; k. U" E
production and facility requirements.; ~/ v, n# @- h9 c+ W3 B
·     To ensure the day-to-day compliance of the venues with existing  
7 c' L- y8 r9 o) Zsafety regulations and building policies.
9 @; ~* l: v8 s. C+ B. }To ensure that the maximum potential of renters is met.
& W& e$ t. R. H* D# q5 ~+ F7 g* u$ i$ v  e% a/ w% [
2.        Marketing and Promotion
! S: d! B/ F1 u' M5 o( c9 D
% K+ I7 c& ^$ n! N' Fa.   To develop and implement a marketing plan for the venues that  
: J2 H$ u( R4 w5 P; h4 x3 P) r6 I7 f- Rfocuses upon advertising and promoting the venue to faculty,  
( G2 x- ^, ]: P) Q* O/ P7 \students, and internal and external clients on an on-going basis.  
& }2 @! K* g* D; xThis strategy will include implementing and/or delegating the following:1 T+ |# }. V' T  S1 w( W6 H5 I
·     To develop and maintain promotional materials, the Horowitz  7 q5 Q- w+ {& E" d( |
Theatre and SU Venues home page, newspaper and other advertising; to  + o) r% p6 O0 C! [" V
take advantage of other internal and external advertising  
1 u, [, S6 a9 `- a0 _; B" J* Eopportunities; and to develop press releases and other promotional  ; e& ?/ o, p" x, w1 U7 |; `/ ^& k
literature on an ongoing basis.! T: c3 S9 B$ M/ T4 P4 F0 E& g
·     To coordinate tours of the venues for potential renters.
/ C9 x% A4 N  Z1 ~4 g6 r$ j·     To promote upcoming events in the Horowitz Theatre through the  : }1 r7 r, l5 r4 I9 q; a
use of the Horowitz Theatre Home Page and the SU Events Calendar.
9 k" p+ z6 J. j9 H2 r  P·     To develop new external clients for the venues.; h; }  K# \' ~" Q( Z& S" N+ b

# H1 C" g% I" @' @
& U/ c1 S+ w- @; d2 c" g, b3 `3.        Staff and Supervisory Roles and Responsibilities% l  L5 |1 n% _' {3 G0 e
: {! ]$ N9 f( X: F  t+ g2 i
a.   To ensure, at all times, that the venues are adequately and cost-
6 t9 T; `9 X+ U! {effectively staffed, and that the staff utilized by or within the  4 u/ U7 s  \3 Y6 ~
venues meet the appropriate standards, requirements and needs, and  
; }9 h* I9 L$ Bcontribute in a positive way to the smooth operation and success of  
% S2 W. ?6 \0 o8 n! U( A9 Tthe renter´s events. This includes, but is not necessarily limited  
6 s7 [9 _( l4 G: Cto, the following:# f) q3 ^' e2 r. t! m! ?, ~/ F
·     To be responsible, under the direction of the Manager of Venues  
0 \, l; b) O& r9 h$ {8 Gand Programming, for all staff issues including hiring, disciplining,  3 N. @; E. G5 }) Q6 S
evaluating and terminating, as necessary.# x3 m2 A8 u* g$ p' K( v' w' P& @
To ensure that the Horowitz Theatre is adequately supervised at  * l  E1 x, c, a- X6 f; Z- R2 r
all times, this includes the development and implementation of such  & X& u* R$ B' ?. T
schedules and rosters as may be necessary to ensure the effective and    N  h2 o4 Q8 b$ k4 ?* u/ {) p9 c
cost-effective supervision of the venues at all times during which it  
6 Q, q# Q! D: Zis in operation or needs to be in operation.5 l" o. \1 m4 D% a; u4 G7 _5 K0 E7 f
·     To work with the Technical Director, when necessary, to ensure  
! ~* f3 c# J' L  X6 K4 ~7 ]$ c" Ithat an adequate and appropriate level of part-time staff exists to  . }  w1 P! F; b0 u6 e9 w( A% q) _* q! {
facilitate the smooth operation of the venues and to ensure all  , E( a) k' g: ^9 S  p* U6 U
renters needs are met.
' |3 d4 X8 y; X% d9 }·     To work with the Technical Director to ensure that the skills    ~- F* ?  y7 a: B
and attitudes of all subordinate staff are appropriate in light of  # O- z- q" [6 T
the roles they must perform. This includes providing adequate and  
, Q: s: Y; o' `0 veffective training (and re-training) in all applicable and  
$ O7 t3 Z# q: D) Lappropriate areas, and ensuring that the Policy and Procedures manual  
8 d) J: O9 ?# c3 L$ gis kep up-to-date at all times.; `- s0 [' s( x9 C* Z
·     To ensure all staff are trained in and committed to providing  8 w% g( b: {9 F
excellent customer service to all renters., M& ]+ ]4 A  q# s% u
·     To work with the Technical Director to arrange staff  
$ Z7 W+ d- y" g. Ischeduling.  To handle payroll related matters, under the guidance  ' N$ V5 n- r9 b; w
and direction of the Manager of Venues and Programming, concerning  
. q2 e: H$ M# D5 Ithe staff of the venues.
1 x. X5 m% N* U+ e·     Working with the Manager of Facilities and Operations to ensure  $ c8 K2 i$ n" e: j3 y! K& I2 _
the appropriate setup/tear down of each venue.+ M6 D2 E( A1 S1 ]# @& X) P, D
·     Working with the Manager of Programming and Venues to ensure  
& D* A$ O4 e; t3 F9 @that additional requests such as licensed receptions are arranged.& n  g7 E7 I3 q

: r) a6 c# f% I+ s9 h+ ?. E' X2 y- w' q
4.          Overall Financial Performance
4 p5 Z; Q1 z- K+ G7 z  P1 o
/ a$ ]+ ~1 s+ N2 Ea. To ensure, at all times, that the Financial and Administrative  
: O( h. H5 e5 O7 f+ psystems and processes utilized by or within the venues meet the  
, H, v( n; D; K: d+ T! t# r7 `appropriate standards, requirements and needs, and contribute in a  % M& D  J% S8 x( a+ W
positive way to the smooth operation and success of the venues. This  5 E- Y7 ]" |0 }
includes, but is not necessarily limited to, the following:
+ C  \) L/ v$ D3 _0 b- [& }8 ? To provide input and expertise in the formulation of appropriate  
  ~. R1 D& X8 ^operating budgets covering the venues to the SU´s Manager of  
6 i+ |# j: [( v* I$ R! ~Programming and Venues and to discuss and refine those budgets  ( V+ R7 N2 g" G; A. Q. M; m0 A
Manager of Programming and Venues, and Manager of Finance &  
1 ^5 U- m- d( Q$ ?$ TAdministration prior to their submission for final approval.; m' t/ F. X0 o$ E+ l( }
·  To manage the venues in a manner which adequately and effectively  
; I. g) {4 n# {9 ~) s: `reflects the budgets approved for the venues and/or which reflects  4 x! P: f! {3 b2 w* X
the best interests of the venues and the Students´ Union.* R; J4 `1 G( I& {  r! }0 u3 \! K
·  To function as the key player in the submission of financial and  
$ F% t/ j( e4 madministrative documentation covering the venues to be used in the  " T; e$ H: E1 r# X) a. {% R
compilation of monthly and annual financial statements, and such  
" g4 _' k! ?7 V" N' g( D% tother reports as may be necessary.) h3 }0 Y& C. v/ {
·  To discuss those financial statements and other reports, together  5 u3 ~1 f. o& S6 L( S
with all financial and administrative procedures, with the SU´s  
  y* y& p& x4 J/ h1 c0 a3 lManager of Programming and Venues and Manager of Finance &  
( y+ u. o3 I. `' N2 T/ xAdministration with a view to determining and implementing action  1 w  |" s. p7 t) m9 i/ O  T
aimed at improving the financial and/or functional effectiveness of  
7 T1 ]6 c  Y4 c2 P6 f+ vthe Horowitz Theatre.
4 K$ G1 V- j8 L·  To ensure the existence of adequate, effective and accurate job  ! t6 L( e6 h& x, s" O' f, |) D3 I6 D
costing systems to be used in connection with the determination and  4 s* ^2 p9 Q; b# X. S! r
setting of appropriate prices for rental and staffing rates for  
$ L3 J" j: E. ^' l0 t8 [6 h/ g# ?events held in the Horowitz Theatre.+ P& K0 y' @+ T1 C
·  To develop accurate documentation to be used in connection with  - ]4 A6 R  a" B- M$ V, `
the billing clients, and to forward such documentation in a timely  6 _) [0 }( j" Z% L5 u! F
manner to the Accounting Department.
4 Z3 t( O1 I& n7 b3 X2 @·  To recognize, address and handle all matters relating to financial  - p, _2 u1 H1 n5 `7 M" z
and administrative procedures and systems in a manner which reflects  
3 I, c, H" S" D6 _0 Athe requirements of the SU´s Manager of Programming and Venues and  
1 B4 M" F( E( bManager of Finance and Administration, and in a manner which  
: G5 i9 n8 h: _# F! m! I2 l& o/ tcontributes positively to the smooth operation and success of the  : o5 p) o0 L6 k# D7 X
venues.
9 g. J3 Q5 \# \5 @, _# j& m4 D9 l( B# x- \, E4 m4 f& w+ `
5.          Overall Roles and Responsibilities4 x& F2 `$ z$ m0 I
a.   To ensure, at all times, that the systems and processes used in  
- K: v% {3 x- ?$ R9 {renting the venues meet the appropriate standards, requirements and  
  _" g6 R- M9 i$ jneeds, and contribute to the smooth operation and success of the  + _2 p3 K/ ~6 W! _; S' N+ E5 M6 h
venues. This includes, but is not limited to, the following:
! ~+ k" [& Y, J% C8 L' ^
/ v$ G/ V' k& ]6 W/ J·  To recognize, develop and set in place such rental procedures as  
$ @/ D- l! ]1 T8 cmay be necessary to ensure the smooth operation of the venues, this  8 l/ W. C: L/ `& V- }, X7 W' E$ |
is to include but not necessarily be limited to systems and processes  
: t  D; T" {( q" d1 W* H3 hin the areas of contracts, inventory management, contract evaluation,  
( K) q, i' F$ P  h1 m& ~/ C0 Lpricing, costing, equipment usage, rental/contract invoicing,  3 G5 v; L- V2 ]- J* B; n7 A6 S
together with such other systems and procedures as may be necessary  
% G( v" W7 G" i. ~8 u) Y2 qto ensure the smooth, secure, efficient, cost-effective and  : }& q0 C$ c- d
functionally-effective operation of the Horowitz Theatre.2 G* y0 |' J) q
·  To recognize, develop and set in place such operational procedures  * X9 L8 o4 q' s
as may be necessary to ensure the smooth, efficient and cost- / i- h: h& @: \! p; R
effective operation of the venues.) N0 H9 p$ Q5 C
·  To negotiate rental lease agreements (contracts) relating to  
$ R9 S/ b" X1 I3 ]+ e+ ~& v6 Fdates, rates, staff and miscellaneous charges.4 d2 L6 m4 }" i* c! Z7 R3 U
·  To ensure that adequate inventory is available at all times and  " L1 e( o! x* ^9 D
that such inventory is stored and issued in effective and secure ways.
# o3 k# U5 n+ Z4 g; E·  To consult with renters as to facility issues in producing their  
9 B1 @, _+ }9 M; ~% a0 G6 Nparticular event in the venues.
$ ]8 S1 M/ d0 r) D- o5 u·  To provide the venues on-site staff with such documentation and  
5 R6 V. j! R: Q6 K. C/ Z& Ssupporting information as it may need to effectively fulfill the  $ g7 @* G) a3 |2 A7 P4 i2 D
roles they are to perform to ensure the success of the renter´s event.
+ u* F2 }, c* x! x! I6 ^·  To produce quotes in respect to staffing costs for a particular  
; y* E% _( `0 n. r) H1 b- G* |4 {rental with consultation with the Technical Director.- b! h: o0 d( S- C+ M- m
·  To ensure that all queries raised with the venues whether from the  - b5 P8 R% Y0 V$ y
SU or renters, are promptly and effectively handled and adequately  7 Z. K4 }! _) b7 G$ |
answered, and to ensure that such action as may be necessary in  
- ?( b9 K1 l* e% k; }3 kfollow-up to such queries is taken in a timely manner.. t! x2 Z5 Y2 Y
To ensure that the venues and its capabilities are adequately,  
6 H8 Y% m" Z7 U( u3 k# Xeffectively and cost-effectively advertised and promoted, and that  . \( p) U8 ~6 O  m1 t2 I
the cost of such endeavors does not exceed the budgetary provision  
6 G6 v7 _% g7 Z  L+ J: @) Vmade for them unless prior approval is given by the Manager of  
: r) [9 N: I  C" K6 `Programming and Venues.& A9 D" z9 f) Y/ G; O1 W
·  To act as an informed and knowledgeable resource in the case of  
. a- E1 I9 D$ ?- w! Y: h3 H8 msignificant challenges and/or problems surrounding the tasks of  
9 p' `0 I$ S3 ^/ Xmarketing, administration, operations, and any such other matters as  * e  {" @8 N/ i; U) W
may provide such challenges and/or problems.
: z4 i. J' e( F·  To attend such meetings as may be required to support the smooth  
5 t* x# f- w7 Voperation of the venues or the Students´ Union as a whole.
, j2 u7 ?, D( I4 {) Y% e. b! |·  To perform other job-related duties as may be required by the  . j, _- x3 v' u0 |( A! |& Y9 D8 f: n! ]
Manager of Programming and Venues in order to ensure the smooth and  
9 b; W: E+ F, ~* g5 F, Csecure operation of the venues.
+ @5 }& B1 M: e$ o  U·  To recognize, address and handle all matters relating to overall  - V- H# e5 [) v1 P' _5 {
operations in a manner which reflects the requirements of the SU´s  
* U1 g! I6 C  R* \Manager of Programming and Venues, and Manager of Finance and  
8 G5 z7 A4 Q! Z3 r# ?. B! mAdministration, and in a manner which contributes positively to the  
& ]7 `2 R! x+ e* }1 L9 Fsmooth operation and success of the Horowitz Theatre." {2 s: n5 k) j5 s1 o% s: k. j4 E, x

2 }, w3 A, C/ U+ DQUALIFICATIONS:7 ?7 N" Y- V/ U* V7 s# H: Y+ M; P
1)             Minimum two years related post secondary education, or  . X! r% Q$ P: S
an acceptable combination of education and experience.
0 A7 c8 V2 f% |2 L7 i: J, u2)             Supervisory experience.; w& ?9 V/ F, P
3)             Ability to create new initiatives with little or no  
3 f4 p* Z1 {& n2 a. ~( k$ T6 M7 Fsupervision.
  I7 H8 r2 b& t& z0 c) p- l8 B" _& s4)             High level of creativity
; q9 C- q+ J5 T. n1 w; [, Y2 j5)             Knowledge of budgeting and staffing procedures.2 x, o) ]& c; l8 i
6)             Excellent organizational and communication skills and  
  X2 h2 \1 i. b" [0 |strong writing skills.$ ]: J7 n3 E( |
7)             Dynamic individual with experience in large group and  % K, @) b* t1 W. e- h% B
one-on-one promotion.: w' a$ ~0 Q2 J2 x, w. c( C7 v
             Ability to work with students, staff, University  " h9 }- \6 H; B& c, p
faculty and administration with a dedication to providing excellent  
/ [& J$ O1 n! o# D* j6 l6 j2 b) Pcustomer service.+ c' N% H: Z$ v# m
Union exempt position; K, N" Z( G9 }( J
July 6 20076 ~% U6 Z6 f& R" m3 U. ?* O

) K/ _1 j; J0 M8 N' S1 [) vPlease state salary expectations
/ ]/ N- D' s* a# v" a. ?4 l& a$ |) _$ K3 \  Y+ x9 Y
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
! `1 A2 J% a$ M! ?  m! z) ~) f! vRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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