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JOB POSTING. k0 j: o0 \2 `% L
FOR
" L5 `) w% y) i# wOPERATIONS MANAGER - VENUES & PROGRAMMING5 I1 e5 W! U9 n
8 j' i& |; ~7 }7 t- F8 F
REPORTING RELATIONSHIPS
) E( K$ e; B( a7 p1 y- WThe Operations Manager - Venues and Programming will operate with a : |: c i$ P& y; G! t3 V' H' K
direct line reporting relationship to the SU´s Manager of Programming $ U+ W) r/ P! r5 p3 y" x
and Venues.
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4 _! V( e B4 J. oROLES AND RESPONSIBILITIES& [# [& t |8 @. K$ q, g
The duties of the Operations Manager - SU Venues are diverse and
6 ]' S7 L# ^" G" R. z* C; ?extensive, and are targeted at the all round smooth operation and
1 l9 }$ f( N7 Jfinancial and operational success of the Horowitz Theatre as well as " K' {1 l8 f+ f" D: S6 ?3 m
the logistical organization and smooth rental of the additional 0 K$ b+ X' z: D( V \, A3 D' n
venues within the realm of the Students´ Union. In the light of that
/ [+ p( d3 k, J2 jbreadth and complexity, it is not possible to fully define or + x9 ~# \0 K' A" k* G# ^
describe all roles and responsibilities in a document of this kind. G3 O* E! w( l9 ?5 E0 N- j# d2 Y/ |. B
However, the main roles and responsibilities of the Operations
9 u5 R' [' ^9 W6 ?( S# j% ~Manager are as follows:
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1. Space Roles and Responsibilities6 _0 p" }+ T' C7 A: g
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a. To ensure, at all times, that the venues listed below meet the
0 O3 V0 D0 g1 N+ D7 w/ {- ]! N! {appropriate standards, requirements and needs, and contributes in a : r" [* j" I" @$ [) H! e2 Y i: I
positive way to the smooth operation and success of the individual 0 A+ P/ e Z# k
renter.
2 Y, B/ B+ Q1 ]5 s· Myer Horowitz Theatre
5 c. X" l" Z, r% s: X· Dinwoodie Lounge0 I! y b4 A* j) p, p
· SUB Stage
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, w, N$ [2 e! H% g3 @7 K7 L. hb. This includes, but is not limited to, the following:
8 ` v8 a! j' s4 y! j! B) V) @& g# r· To plan the capital and supply expenditures to meet the
* V, h: K6 X) f( k; x0 x1 g' lproduction and facility requirements.
! o8 V( R- c( T· To ensure the day-to-day compliance of the venues with existing ) A' l( r+ E1 R& V. [) w! T# k
safety regulations and building policies.# d5 z4 n* Q9 H8 X3 d
To ensure that the maximum potential of renters is met.3 I6 Q- h [3 l4 P1 g* v% a& O
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2. Marketing and Promotion, |, q, L6 j j' `
- I8 z3 U2 w, A! q% Fa. To develop and implement a marketing plan for the venues that % s* i+ h. K9 }# T* l& ]
focuses upon advertising and promoting the venue to faculty, % s/ X _. v, _% b
students, and internal and external clients on an on-going basis.
! z. R# `/ _8 C }: vThis strategy will include implementing and/or delegating the following:
+ d0 }# {! |; a, L9 U5 L: z7 e. A· To develop and maintain promotional materials, the Horowitz 3 a1 U- R3 G5 L: \# o- A; S9 t. f
Theatre and SU Venues home page, newspaper and other advertising; to ; N( X$ T0 |* L4 W5 F
take advantage of other internal and external advertising ' T; |* ]8 Y! c- K
opportunities; and to develop press releases and other promotional # r/ T& N3 A: d( ]& l3 r+ s; x
literature on an ongoing basis.4 W! U2 o( K: x* W0 n8 J5 G7 |
· To coordinate tours of the venues for potential renters.
5 |, C) }" t& Z a* `8 d( Z· To promote upcoming events in the Horowitz Theatre through the
5 I: E5 H8 `# E. k& s5 puse of the Horowitz Theatre Home Page and the SU Events Calendar.4 ^( G8 b3 ]# h" f3 G1 B
· To develop new external clients for the venues.* T2 e, c7 L% ~* U
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3. Staff and Supervisory Roles and Responsibilities8 [" R2 f( {# ~) H, k: u
7 T( ^9 F6 w; {7 g+ M) [) ?5 da. To ensure, at all times, that the venues are adequately and cost-
$ f( B" B% M- h1 aeffectively staffed, and that the staff utilized by or within the
' y5 P+ B3 _% ]- }3 K; k1 V7 Kvenues meet the appropriate standards, requirements and needs, and
# x( R. }! V. u4 w9 Qcontribute in a positive way to the smooth operation and success of : P4 d# D: Z& W
the renter´s events. This includes, but is not necessarily limited 4 S' D, w: h* K1 c+ ?! ]
to, the following:
4 ~& z- l/ K0 k7 C5 B: x6 D5 [* z· To be responsible, under the direction of the Manager of Venues
' P. ~ j) e+ B! A: i' U/ band Programming, for all staff issues including hiring, disciplining,
, X7 O8 X+ e$ Z$ A3 u9 O8 xevaluating and terminating, as necessary.
( ]6 Q7 j* Q+ Y: h' B9 S To ensure that the Horowitz Theatre is adequately supervised at 3 q# k' T6 S1 ]6 ~% X/ k
all times, this includes the development and implementation of such / Z+ l$ ~1 S! E* R* {
schedules and rosters as may be necessary to ensure the effective and 7 A7 h! b$ j- \) i4 V5 o, E
cost-effective supervision of the venues at all times during which it
[1 E8 K% y! k( c) {$ Zis in operation or needs to be in operation.
, z( ^0 V& _ j· To work with the Technical Director, when necessary, to ensure
( v; i5 o& @. u3 l' ?; fthat an adequate and appropriate level of part-time staff exists to ( Z3 A) j( ?; W3 Q& {. r$ A
facilitate the smooth operation of the venues and to ensure all - \2 F9 `) h4 S0 n/ ^, V. H8 L3 w2 ]
renters needs are met.
^1 w: u6 z0 a/ Q) [· To work with the Technical Director to ensure that the skills
& D: S6 a3 E& N- | a- y$ I: hand attitudes of all subordinate staff are appropriate in light of
$ k# k6 q2 X% r0 i( X- Y8 H2 N# Kthe roles they must perform. This includes providing adequate and
! R4 V1 f5 j% j3 Q( Q1 keffective training (and re-training) in all applicable and
$ }- T$ b0 J" ^appropriate areas, and ensuring that the Policy and Procedures manual
- u$ Y7 P/ |7 e# h' J! g# m4 d1 tis kep up-to-date at all times.6 Q/ l Y, e0 b. V
· To ensure all staff are trained in and committed to providing & s* w5 p3 b2 e' a0 n! @: e
excellent customer service to all renters.
P) Q6 G" T5 v7 P$ D* o, P3 R· To work with the Technical Director to arrange staff 5 k+ l# Y0 W. M
scheduling. To handle payroll related matters, under the guidance " C: W( {3 o- Y8 a
and direction of the Manager of Venues and Programming, concerning
9 ^+ e- S! R7 c+ v6 G, H, Bthe staff of the venues.
! r8 o. e8 K: Z· Working with the Manager of Facilities and Operations to ensure + T- X6 s0 Q6 E; Q1 q4 H% J' f2 K
the appropriate setup/tear down of each venue.( K/ A4 s# W, s% O' L" E, f
· Working with the Manager of Programming and Venues to ensure $ |# L' V9 M% i2 Q7 ]
that additional requests such as licensed receptions are arranged., E6 g: j+ N- ^' ?( \
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4. Overall Financial Performance
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. J& K8 Q; j; u3 b5 Wa. To ensure, at all times, that the Financial and Administrative , A$ o/ P! q, i8 n4 _
systems and processes utilized by or within the venues meet the
+ T& a6 s. p+ i' E- T- Qappropriate standards, requirements and needs, and contribute in a * E/ X l- ~; I2 u9 K
positive way to the smooth operation and success of the venues. This 0 Y: S5 p3 F: z) V, y6 z9 h4 ^8 V" X
includes, but is not necessarily limited to, the following:
: ]& J# W, K1 } To provide input and expertise in the formulation of appropriate / y( a. d( o5 G
operating budgets covering the venues to the SU´s Manager of 1 ~8 K6 ]' x1 X% @" @/ a' x1 C
Programming and Venues and to discuss and refine those budgets
0 o5 S; F t( FManager of Programming and Venues, and Manager of Finance &
* X) @# o' K2 \1 M; A: cAdministration prior to their submission for final approval.
$ o% d! I$ D" l: q4 o· To manage the venues in a manner which adequately and effectively
9 s, z; R5 j. ?% t+ Z2 Kreflects the budgets approved for the venues and/or which reflects
' ?1 `) \" Q/ H e. Rthe best interests of the venues and the Students´ Union.
. q, ]# q( e: \" g3 U4 `$ m# {· To function as the key player in the submission of financial and
) x2 K4 v1 u2 Aadministrative documentation covering the venues to be used in the
6 S6 ~) m. r, ~compilation of monthly and annual financial statements, and such
% Y0 Q9 V" j8 v3 P: kother reports as may be necessary.& V; a- ?+ }+ b: u5 C
· To discuss those financial statements and other reports, together ) z% `6 ?, v( e+ p
with all financial and administrative procedures, with the SU´s
4 S2 h( R6 z/ M" d# i7 l6 T5 bManager of Programming and Venues and Manager of Finance &
' t4 @- a( U2 z0 g! Q2 V, S+ SAdministration with a view to determining and implementing action 8 n& n5 I5 k1 ^( U
aimed at improving the financial and/or functional effectiveness of 8 Z) W& [' W1 r2 r$ O) w
the Horowitz Theatre." ?% O, z& C' m3 l
· To ensure the existence of adequate, effective and accurate job ' E& O* F+ Y0 G! G8 ~+ v6 Y
costing systems to be used in connection with the determination and . B( c0 V7 n* R! N$ g
setting of appropriate prices for rental and staffing rates for
4 r5 Y1 z' U( X. revents held in the Horowitz Theatre.
- w; p; K1 m* O* c5 o9 ^3 u; W· To develop accurate documentation to be used in connection with
& a) d' F( J. y4 a( D# H6 W& f9 bthe billing clients, and to forward such documentation in a timely
) F) V1 b, Q: r' Mmanner to the Accounting Department.7 q* [3 E+ y: X0 e. L) j
· To recognize, address and handle all matters relating to financial 4 M9 @# e9 m9 N* d; L
and administrative procedures and systems in a manner which reflects
0 @+ y' s% @. o& Kthe requirements of the SU´s Manager of Programming and Venues and
6 S( `( [7 X! T. t EManager of Finance and Administration, and in a manner which
2 H* d1 {: m3 O) ~: {9 |contributes positively to the smooth operation and success of the . N' `: H) U% G3 K1 T
venues.
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5. Overall Roles and Responsibilities3 k' S# s6 I) L, I
a. To ensure, at all times, that the systems and processes used in 3 j6 u J: \* T6 w
renting the venues meet the appropriate standards, requirements and , [5 y1 D" H5 B' L: ?4 v
needs, and contribute to the smooth operation and success of the ! \2 t, y1 p! T9 N1 @
venues. This includes, but is not limited to, the following:
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· To recognize, develop and set in place such rental procedures as & _5 x7 P$ s3 u, R5 L9 v
may be necessary to ensure the smooth operation of the venues, this : W" F6 W7 ^! D% T
is to include but not necessarily be limited to systems and processes % n- B' _$ C, H( j* ~6 r; [4 @+ h
in the areas of contracts, inventory management, contract evaluation,
: W& B- P' Q5 u6 s; `pricing, costing, equipment usage, rental/contract invoicing,
" k: Z" V7 z# Ptogether with such other systems and procedures as may be necessary
' ]& }, x( Q# f! ~& mto ensure the smooth, secure, efficient, cost-effective and
4 o, k8 F& I$ E+ u( ?functionally-effective operation of the Horowitz Theatre.
7 ]* Q" O+ G4 I· To recognize, develop and set in place such operational procedures
: q& @+ j* R5 d& S; Q* a) P9 fas may be necessary to ensure the smooth, efficient and cost-
) j; D5 G: s$ g3 keffective operation of the venues.
7 }0 T) u y' o8 Z" V! P· To negotiate rental lease agreements (contracts) relating to & B; Z4 X8 m9 m; Z
dates, rates, staff and miscellaneous charges.
1 x: J1 U9 i, F* D7 C6 t: a· To ensure that adequate inventory is available at all times and , o) R }: c6 n( T, Q4 C; k
that such inventory is stored and issued in effective and secure ways.2 a+ q" _' O4 Q9 z( g9 c
· To consult with renters as to facility issues in producing their
0 \1 w' p& @ S9 z; F( s, \0 h. ~' V0 xparticular event in the venues.3 A/ R8 Y( f; K, R: K
· To provide the venues on-site staff with such documentation and
2 s% ~" ]3 _. Z$ m+ I! ]( @0 tsupporting information as it may need to effectively fulfill the 2 W- ]' j/ |. S
roles they are to perform to ensure the success of the renter´s event.
, x9 v6 F) Z8 L; P8 K; K! D$ i· To produce quotes in respect to staffing costs for a particular * `: b7 T5 W- `' o2 w
rental with consultation with the Technical Director.
. J3 i6 S* D2 T1 ?· To ensure that all queries raised with the venues whether from the - G& x. X8 s$ A
SU or renters, are promptly and effectively handled and adequately * G' u" ^8 [8 G" R1 u: E
answered, and to ensure that such action as may be necessary in
( s7 O+ |: B* P5 X; Q5 f6 a2 q: bfollow-up to such queries is taken in a timely manner.
$ {, D8 S0 t1 B4 s, H9 F9 m; F To ensure that the venues and its capabilities are adequately,
7 x' M& l; ^- e8 U. r% ceffectively and cost-effectively advertised and promoted, and that 4 d& y2 y; R, J' `5 [3 O5 F; u/ I
the cost of such endeavors does not exceed the budgetary provision
. ?( B |/ k5 E1 g: o& qmade for them unless prior approval is given by the Manager of
5 |- o% g$ L* d7 rProgramming and Venues.# L, p! Q- w" b7 L, _
· To act as an informed and knowledgeable resource in the case of 5 P8 p k- o% N' |1 q
significant challenges and/or problems surrounding the tasks of : r0 X8 d Y; O, H% u, j% y& `, M
marketing, administration, operations, and any such other matters as : K2 A" J( ~: ]1 I, P" R, P* [; {
may provide such challenges and/or problems.
! V( p: J& W' F0 B# Q1 H/ \- @· To attend such meetings as may be required to support the smooth " q2 z8 [, T7 H/ ^7 h) l$ T1 {1 z# V
operation of the venues or the Students´ Union as a whole.% }( G j+ U9 c/ a' ?
· To perform other job-related duties as may be required by the , _8 ^1 N: ?7 I- R( }& f
Manager of Programming and Venues in order to ensure the smooth and 1 u( K1 R; e, M( J2 Q
secure operation of the venues.
9 L7 P O" s; ?& A2 ~· To recognize, address and handle all matters relating to overall - u9 C% X4 T2 ]+ p2 D2 Y0 n0 t
operations in a manner which reflects the requirements of the SU´s # n7 i* R; |7 t5 \# Q
Manager of Programming and Venues, and Manager of Finance and
R8 _5 a2 }9 A* C+ d% c& q( R/ bAdministration, and in a manner which contributes positively to the , i3 _9 }& j( F- ^: @
smooth operation and success of the Horowitz Theatre.# q* I+ ?9 }( p& `$ F, D% v
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QUALIFICATIONS:# n% ?. R- q0 L" j* G; F3 u' A
1) Minimum two years related post secondary education, or ! q+ i" y- c6 t1 r, h- ?5 v2 q
an acceptable combination of education and experience.) Z# Y3 }5 |! l6 s5 U
2) Supervisory experience.. i) {8 y% N% S5 M5 J9 Q
3) Ability to create new initiatives with little or no
6 }9 r2 q* t' Wsupervision.
( d$ K7 _% n* L0 O% W4) High level of creativity
5 u$ m- n% r; w: p/ C5) Knowledge of budgeting and staffing procedures.! n* x! O0 b" Y, F" q; `
6) Excellent organizational and communication skills and 9 ~# L& B% J: b* T$ W/ W4 F I
strong writing skills.9 |1 N) F/ a( ]8 Y' M2 _& q( _
7) Dynamic individual with experience in large group and & f' ^& K% }6 I; `
one-on-one promotion.
: o' b, o: s: e Ability to work with students, staff, University
' [/ x2 u; C3 v$ [- L+ h7 Yfaculty and administration with a dedication to providing excellent # n& b' U, U) f/ C& H
customer service.7 p/ k! f# ]/ ~
Union exempt position ]7 X0 N" t8 b/ g- @8 x/ P9 y& }
July 6 2007
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# j6 m3 h r+ {% J; bPlease state salary expectations
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% O8 f1 w+ R9 U% I) D. g) ePlease apply in writing to: Val Stewart, Personnel Manager, Box 600
0 W! t8 o3 _9 e8 _2 DRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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