Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
/ h) s, R# C- w$ ?! V/ J+ dsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
% `6 b$ G# a  Urepresentatives and owns over 110 delivery vehicles. To learn more about us
* `, A' Q; _: u7 U( h. \please visit our website at www.cexp.ca Corporate Express offers a competitive
( t; y0 [; x9 t6 R1 V7 [- xbase salary with excellent opportunities for career growth.

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* @: g5 Q- f! C* GPURPOSE
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1 `) \7 f# ?' L+ ~6 I6 G" dProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
( u# I* l! v! w$ F5 {; z2 D' _to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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1 ?: q' g- T4 D; e• Installs computer hardware, software, peripherals, printers, and fax machines
% D. D, B6 P5 {! Ifor the division staff.
# B0 q& r, C8 o• Provides help desk support services for the division.
+ K8 z, T3 ~) W• Serves as Microsoft Office application support by assisting internal users in
' X1 j, [3 A# L5 x! \$ dthe use of Microsoft Outlook, Word, Excel and PowerPoint.
7 w5 C' H( P3 |) A• Manages the desktop and asset management lifecycle process to replace and
install PCs.
" }1 T. ]% A: \• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
. s6 Y2 D5 c( O6 t" _2 z• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
' e; J3 {$ m/ h& z8 Xand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
7 z6 C6 V+ W. b3 V' u; zinstallation of hardware, maintenance of patch cables to standards, and assists
0 U. P" L7 ^3 f8 @3 Cwith component failures.
6 |& d. n+ f% D# F• Performs basic administration of local phone/PBX systems to ensure the
+ ^  u. O' o2 [division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
. u# a5 a0 R. e, E  r, M7 @: U" Vsoftware tools.
• Maintains standard naming conventions.
- Z+ C  z5 ~! m( m! c• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
# N$ l+ \- b, `5 O2 D( G1 S8 N( y- U• Provides backup support to other IT professionals.

9 Q3 I& w3 v7 V( fPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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" N! x1 M6 Y1 {4 z1 c: pCOMPETENCIES

6 k% |* Z* u: O4 k: J! u8 o! ]5 t• Analytical and troubleshooting skills
$ n* I. p+ g9 \6 l• Team player
( W8 M. ^0 [5 e) S; J; H• Good communication skills, both written and oral
0 }. o" ^1 z, |% U• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

' M! x" K, A/ R4 w* ^• Technical certification, with a minimum of two (2) years technical support
% b. d' j( H/ b  \$ i+ e( }experience, or any equivalent combination of education, training, or experience.
+ _/ X- T0 G0 X# \; E( t: P$ j, F& M+ x• Demonstrated knowledge of personal computers (desktops, laptops, printers),
. {- P+ d% E. Q2 o' tVoice/Data, Warehouse Systems, and general knowledge of personal computer
$ y1 i; P, [& `/ C, j1 K5 Wimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
( e1 E: `1 n8 {• Knowledge of help desk operations, software, databases, and Visual Basic.

+ c) N) I8 u: N- a  {; f9 R: F) {PHYSICAL DEMANDS
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+ P. O) L) e' Y" b, C+ z. S5 B; bThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
# u, j. R, O/ Z7 V+ D( yReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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7 ^0 Q" g  a& ~  u5 [4 v8 s6 VWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

7 S/ ?' }, o2 }* O8 XWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
3 c) G8 v6 F: c9 Q/ v5 l2 e' t! \an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.