Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
/ @9 V2 S- j& ?, }the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
9 {# f7 T4 t3 G- t/ _3 i# Lsatisfaction, executive leadership, workplace culture, and more.

& ~7 i5 ~) g7 wCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
' g5 a6 _8 B, \1 T9 u" J4 Urepresentatives and owns over 110 delivery vehicles. To learn more about us
2 N; u$ v4 e+ C/ q( Bplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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. T( B! [4 M$ w2 q, p4 WPURPOSE
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* h( r3 B, }- I& BProvides technical support in the division for computer hardware and software.
$ v- q6 L! t' P$ _Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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8 V3 w  o* c  D9 ^ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
3 q0 G& A4 T: S/ \8 w0 p; i3 tfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
6 n6 Q: C6 `7 J% T3 |( jthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
6 r% e, N2 Z5 o! B6 m- \install PCs.
• Performs administration and maintenance of local site servers.
, f; l# i( n8 z• Acts as a point of contact and reports warehouse system issues.
& L$ f7 P) N" Y% A# {  B" x• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
! ^4 R4 c9 N- M5 O, s' g  f1 \! z• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
/ E8 @) K( x; Z9 c5 Ewith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
2 L+ S+ N3 G; Fdivision is operational. If division is on IP Telephony, works with headquarters
: o' p, x6 F8 ~5 M0 N4 sVoice/Data Team to support telecommunication solutions.
- E1 y2 }  A/ S& Y% q9 H& ]+ Y• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
, e; f9 u3 F* _6 a5 C* _5 X• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

2 n' |& m- P" J9 E' lDaily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
7 _. Y: R+ ~0 h+ `• Good interpersonal skills
, ]0 b2 x* F9 P" ^: n* u, N  H: O• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

2 w0 J: Y+ F! \: z* m$ {EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
$ D/ ~2 @4 i6 jexperience, or any equivalent combination of education, training, or experience.
$ ^! R; J$ O& S2 w• Demonstrated knowledge of personal computers (desktops, laptops, printers),
7 q) P! Q* K4 r' @; K: Y+ aVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
& y. _( Q) d) C2 J: x8 k• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
" k8 Z8 d- A. x+ Kby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
3 _" d  t  e1 C: w" i. Vperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
1 O2 W: ~0 {9 S& w; kcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
+ m3 y$ o# d7 C2 b2 P/ |is needed to carry out everyday activities.

5 b8 Z' y) u* _+ z8 z5 BWORK ENVIRONMENT

, ?" Z% ^( @1 y5 S- }) aThe work environment characteristics described here are representative of those
- K4 |) ^/ T3 m+ Zan employee encounters while performing the essential functions of this job.
/ C- f2 Y5 e3 N! q* z8 k$ b+ \Reasonable accommodations may be made to enable individuals with disabilities to
! {6 q  ~3 }  z, Kperform the essential functions.