Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
# c) K5 B& N' X) j/ {7 cthe 2008 Report on Business magazine. Based primarily on employee input, the
5 U/ J: E& \" d9 j8 ~% e9 Rsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
# n+ ?  Y/ {8 w( X! hrepresentatives and owns over 110 delivery vehicles. To learn more about us
. I: P6 M2 I) K% oplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

6 J; j. a" Y0 D/ m$ _8 \6 iESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

- ~  @% q+ o' Z6 r. j/ o• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
3 k, m4 m2 {4 {the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
& K8 \! n' F9 s. M6 C" W• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
" Z$ k$ }( ], X1 s• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
! j5 }$ [# ~  z$ p( H" D( H9 X• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
# Y7 j( R. i. b  o4 n+ y. g: Ewith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
1 r' O# |9 q& XVoice/Data Team to support telecommunication solutions.
% v) k* N! w" s' c6 a! n) x• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
0 j/ S  ]- u5 r3 {/ A- g- `) {# E• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

9 m4 |. o0 U( U0 g8 T0 Z! GCOMPETENCIES

• Analytical and troubleshooting skills
4 D( ]! X+ Z+ ~9 o- f: p2 |7 I5 \• Team player
1 k5 a% R* w$ }6 s$ }) D• Good communication skills, both written and oral
: M8 k  M6 D1 o+ n• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
5 W! G$ o, n& d- `0 D2 ~; V  B• Experience with VPN and Remote Access Dial-Up connections
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$ ~6 f. q% y8 H, h" h: ~EDUCATION and/or EXPERIENCE
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; T3 }: u/ ^" X  m, [' F* Y• Technical certification, with a minimum of two (2) years technical support
0 V  D% Q! q* a+ a2 {experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
2 x2 \' c( M, ]( IVoice/Data, Warehouse Systems, and general knowledge of personal computer
# J2 Q9 W( E* l( Simaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
$ L/ J* ^" D" C9 z; O0 c$ }servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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" c9 ?6 e, r5 N% `PHYSICAL DEMANDS

' ?" ~7 o8 C9 _" c) F2 U4 aThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
# v- k2 I: O( [. v6 ]Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
1 O% y" f% X. Q7 _& p# M+ tcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
2 R; r& A3 o5 r6 F+ [1 Yis needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
# E8 u7 ]! ~4 Qan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
$ g: _. R0 O) U( O5 O% \/ nperform the essential functions.