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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"( f. Z. J* d, G! y5 }$ H
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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& @- O4 x/ ~0 i" fOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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; d  a" d: W7 K9 w. BISSUE TWO:FIDO.......
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. W- N( V# s" t) `6 D( ?: T' \: GIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 y6 i/ d6 y- E1 J  p4 hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.- g3 O% b% X+ q% P- }/ N
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ISSUE THREE:UPS* ]: ~3 @2 u* \5 {! m
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 [4 n* E9 W9 I  r+ M+ k* ~, s

" |2 n& n( }; y, D9 wLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......7 a* \2 v2 }$ s/ o3 W( t& G( Z$ J
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  D8 U2 d9 h4 F9 F8 K7 S

% T* q$ e1 a5 C* H' ~, Iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 C" b: R  V  e  e; G. m
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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" M0 \, h; x: r4 y' oISSUE FOUR:BMO& w3 p: B, l4 q3 A6 s- K* o  [
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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' r, C" T5 S% @; |0 o- jHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" h$ V' l) v( _  V所有UPS的良好時間規定,在這邊都不管用。5 y0 N. L, s& z, O. |
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  O6 ^6 ^0 P: e& p& ^
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& G" L: S0 l3 t' O
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, d$ A4 V3 F4 f) f: F7 r
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
; U$ m' @2 i1 D" U. Y: f5 d後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. f+ m% S1 n: Z: U! y# a
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況+ s, n2 }) f0 }9 t. \3 [
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!# h4 b. `/ e4 o+ V9 C
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ F- k* z7 k5 j+ G2 w再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) z+ b* K, i2 D- B

7 z2 Y5 g# U6 F8 `& u5 y在那時候我瞭解到一件事情, H, K( R! Y5 A& `& M
就是這邊的郵寄服務是一個nightmare
. Y6 o$ k1 y7 ^9 _這件事情,應該大家都有經驗吧!
- K# ~% s. N0 c! Y5 I( l: J: }對我來說,這是在Ft. Mcmurray最不好的經驗了!
) u9 B9 [: o5 t  f4 |& i8 z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 b( w8 G: _5 N+ t
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
% |# ~0 q1 x+ r2 y所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
# i$ |9 W% j8 u) Vtake it easy
( `! V# f/ h, P! x2 n, X# ^/ elife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! g& S; ?+ E( H9 R0 Q6 i+ \% d
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了% O% d: f! J: a1 z
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以速度慢 逐渐被淘汰 -效率低   o: ~" y4 t: E2 r! ~" a* `
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1 M8 r, P+ ?3 E$ E$ {0 m+ c想我们的敬爱想-我们的敬爱的敬礼!
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- q* a0 E7 T* x( r+ U2 i搬场公司-成立最早的优质的上海搬场服务商* g) K( `" i  q3 \1 {4 S4 u
服装批发-上海919服装批发基地$ C! {9 K& G- p
张力仪-专业生产张力仪
6 Q* [& V* h/ I1 L服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing: {2 T9 c; o# ?) k

7 l0 ]6 z9 V7 W2 Q' {不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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