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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"( y$ X& \- [3 F4 q, f9 A
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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8 k4 }8 m+ p0 A' j; qOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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1 S% Y* T* Z$ h+ X* d' Q* jISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.) x" y" \4 J2 W! N& ]5 E, d
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 M( j3 U) ^3 z
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.) H7 G+ R9 H* {4 k' L  @# c9 H

2 L: _2 Y/ J/ B3 c, C  O2 kLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  q! o  O/ l; t( W
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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8 n( B& h8 O! s8 s) Z, Zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 Y5 N* {% G, r! A, f/ o( N+ M

* q* Z5 m6 u' X  zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 x" U1 }! R6 K
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ISSUE FOUR:BMO! s* z2 E% d/ y* S
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................+ k- _9 ^1 H7 @% C& I
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' k1 X$ X7 Q* Z) v5 _2 N% Z
所有UPS的良好時間規定,在這邊都不管用。
- R5 A/ \% a! _- a! @# r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 J, u# G5 N! }6 r
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 L" _5 y3 U7 S- t9 h也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! {/ Z! J& G2 e' K- h% s. h. j
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator" ~0 B3 k% S4 @5 K8 L
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) }3 b8 n5 M8 Q2 E5 m$ q4 X有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 ?# h9 m4 \1 }3 N" r7 B8 S
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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) x3 L4 N) p9 D: U最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ b, g8 F" R# T(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。; q* |, y: T' {# T6 z; U
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
: F; N8 q( y' O5 U6 Y7 y+ {就是這邊的郵寄服務是一個nightmare. w2 z/ C% t& H1 O8 s/ v/ I
這件事情,應該大家都有經驗吧!5 J8 T+ B! B. j2 h
對我來說,這是在Ft. Mcmurray最不好的經驗了!' k+ u" ^. k0 w# J/ K# ]
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" d% H6 `2 q" n日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 C2 f6 d% `, C) ~* H/ z8 K: V# Y# C2 O
所以我還是選擇天天笑的過日子好了!
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& l- M/ K* z) m. W2 D0 C9 c但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. R: P2 @7 ]# itake it easy
0 r* V1 \% S  d2 R& ylife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 s- L! _( d# i1 O: D4 M( i; yLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 y, i! e1 a4 X7 W! {

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5 p& B1 }+ k9 f: x9 j) r以速度慢 逐渐被淘汰 -效率低 ) r' ?: V5 j# k* P1 l

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想我们的敬爱想-我们的敬爱的敬礼!+ Z( V& U( A) c4 @7 z6 x

, ?4 A- E/ ]5 `6 k( x搬场公司-成立最早的优质的上海搬场服务商
5 m. o4 B- P" p. X9 y, O: `服装批发-上海919服装批发基地& B  G6 G- S4 }2 L
张力仪-专业生产张力仪: }& [3 [( K- f$ ~" Z2 z0 N: H. u
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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& D6 h: C4 a6 p/ Q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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