爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2989|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! V8 L: c& o7 Q% `5 F% O6 W

1 k( [* w3 x7 ]! g& LIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 @0 g7 u" \* Z# c, l

9 B/ |5 D, T% R* l8 U# K5 GOK,,,,,,,,,,,,,,,,,,,,WAIT....................
, i+ x# P. e# S0 F. B$ ^/ e9 [& r& u, p& q" S( x3 K
ISSUE TWO:FIDO.......& N; N! u- d4 U/ W/ o; p' T8 J+ G
+ i* x) |  y3 Y
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 {& Q2 H$ o1 E# \7 w+ |, @! w+ E
0 r- m+ u( e. f. k3 W; L# l
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." \$ _$ t; U& k/ Z' C
" [% R  t. |- X5 b
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
" C1 m6 f& l- h! P* i% x0 o: ~( t8 a5 J
ISSUE THREE:UPS
( i& x- x: {9 R3 \- ^2 y* r* V. P: P5 p6 c/ Z* a; y. J) T+ n
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 B  Y1 P. g% R% V

* f2 R- M4 V  A8 ^$ n* GLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
3 ?0 Q& x: T" ?8 @( L8 y& t1 D* I( p7 P3 ], |/ o8 m# Z: K
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:8 l6 i8 ^! Z; ]; S/ t

. T: w# l- m, [" W7 l" I" bat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; I) P0 w. ~# j2 E; G

3 U- s9 I7 J! V% r" Q  }* |8 M! a* b3 Vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
% Q8 Q5 v! D1 g7 X5 c  b& E! c3 o) _
# q5 T8 \. ?! j2 Y' T# ]ISSUE FOUR:BMO
$ I$ \1 I" A, r
; B8 i7 y& o7 D6 {5 z1 w) UBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 N3 G4 L5 R( X  `; ]# c2 G& v
; Q# V5 I% |& ?2 t: J4 v
I really learn so much NEW today...................# T% a$ A5 m9 i; W* f

0 u3 p8 o2 l9 gHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 }9 V0 s" l7 m, r( a4 ?" W( e6 b
所有UPS的良好時間規定,在這邊都不管用。
, v3 D$ P: D9 `* D因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)" L1 Z  C3 ]/ h
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& m( h! }/ w9 q5 T0 h7 g. E2 G  G
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ K# E3 U2 T7 `再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator4 ?- u& ?+ E& a3 W
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 ~5 n2 z/ k7 j& ?- b$ H! I
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況8 z3 p, D% O* p. i+ e$ O
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
5 x$ {* x8 ?' b# K" f  O5 C) K1 V
' t( p2 P! K4 q" l' ^  ]) v最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: O3 @& @& C0 m+ S5 f+ M/ H
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
* @5 s; X+ e' X1 V. \, I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
0 N8 {7 z1 V) ^3 g$ }# ^. b% l* j  c7 q" v
在那時候我瞭解到一件事情1 T4 d, w) N' k" k/ i1 V
就是這邊的郵寄服務是一個nightmare
" x) t2 q" s$ {1 G4 u這件事情,應該大家都有經驗吧!# r8 h1 R- q4 H3 M6 m: j! r* w
對我來說,這是在Ft. Mcmurray最不好的經驗了!
  B6 H. Q9 D  a5 B( d" N不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
  `1 i* R4 l" U5 J6 }日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
, [3 S8 i7 L) n+ Y7 a所以我還是選擇天天笑的過日子好了!
) j* w  T  N, [7 b& }. W7 B0 P! F
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& ~  t* f& \5 n6 J. y1 n0 `
take it easy
. L% p8 s. q8 \. Jlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! q$ B9 J9 Z8 T. F
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
. U1 @, E. p( \' a" H' `
( b* w% H& Q5 w# X4 b
% k/ D( c5 J3 I2 I8 V: z以速度慢 逐渐被淘汰 -效率低 ( J8 W4 c# |6 n, k- Q* D+ E

1 R& b) ~0 N# t
$ l; B7 O, P1 Q; ?; ~% A' b* R
/ I) a5 ^* `. ~
; _: u; o8 P6 z/ S7 O* p
$ T( K6 q) l  V, e+ X: F9 r+ ]7 j$ C$ Z* E" S6 o
想我们的敬爱想-我们的敬爱的敬礼!8 j0 `+ R; l6 R6 ~9 n
+ ~: A% C# t( a2 }+ n# C1 _
搬场公司-成立最早的优质的上海搬场服务商
7 i- S6 c6 E! G8 d' H3 o服装批发-上海919服装批发基地9 e5 ]+ B4 g. J* _
张力仪-专业生产张力仪
  D* p/ i. }, v服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
) b( I% e1 Z( ?  c' I; z5 Y( D( B& t9 m
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-11-24 04:28 , Processed in 0.154156 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表