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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& a; x- y$ _* ~+ c' `* H
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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8 `1 c& ~2 O3 `OK,,,,,,,,,,,,,,,,,,,,WAIT....................5 W9 [7 u  F" Y7 d1 j

. h- |3 u  E+ O/ YISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 J9 e) \2 ^7 b, D8 |( E; ^

" a: A) i* A. C' k9 ]: dStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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$ ?& p+ {5 K! X- e& {. v: _BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 `2 i4 t; v5 {. Y! |, V& n: _

9 |% Y5 h1 k  ?7 m$ W* q4 l  \" E8 hISSUE THREE:UPS2 i1 e8 u* K$ K& j

8 ?- S) |4 D3 k+ WTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 B6 ~& f; o+ g! g, [( w) RLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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; R" o2 i' i0 h7 @( bTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 W% a+ \  R5 L. P8 f4 O
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 b1 w0 K; f1 ]/ o( JISSUE FOUR:BMO7 W4 Z- y3 W5 z# O: V7 A
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!+ u7 z' B9 Z  V) G! U

/ O8 v2 @2 r- P5 JI really learn so much NEW today..................., s3 L+ f, a; f! D- S
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。, t* A+ Z+ c- P, W, k, z3 x
所有UPS的良好時間規定,在這邊都不管用。8 K1 L3 X% ~5 w6 m& e: _8 x! u* R) i
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
8 F7 L5 X" Y! Y* f剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 H- a: M: g0 [: Z8 `+ d也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' {; f+ s. r7 Q# U" A& a1 P3 ?
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* x5 D8 ]  {* j( u3 r後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
' \. V' V' Z2 O7 U有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 `1 {# e- @* tDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% q, y1 F9 N: c# Q$ e7 c% f: p
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
. V5 ?  U0 U& T8 l# h, s(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 c/ s6 U1 T& `* }. g# a$ j9 s再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?' X6 U. |+ @* r& J3 N  ?' x
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在那時候我瞭解到一件事情5 K+ N$ ?+ t* K! T) n
就是這邊的郵寄服務是一個nightmare
. @( s/ e3 |0 y1 n這件事情,應該大家都有經驗吧!; c2 I+ U4 `0 P4 C9 F& l2 `1 V- ?2 W# U
對我來說,這是在Ft. Mcmurray最不好的經驗了!$ H& y4 k8 a# t8 e3 F
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!! ?: ?8 j+ F0 y7 j. P4 [5 Q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& p4 U! @* X& |2 f; d; Z
所以我還是選擇天天笑的過日子好了!
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8 |# ]3 ^5 Y$ n4 D. m' V) }但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe0 i. u+ X. k; K  t
take it easy
  [8 |% o0 |8 W/ O3 b3 Klife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& r7 \- `1 V8 jLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 F: F# v9 F- S  o1 C8 Z; w- t

% ]$ r/ F5 k* l. M: O* H1 d$ |! w/ ~2 o/ O* y4 D, X
以速度慢 逐渐被淘汰 -效率低
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2 C% L2 e+ O& n4 W( H4 f- {想我们的敬爱想-我们的敬爱的敬礼!' I% C+ b. |3 i9 J/ ]& G2 m. [: B

/ X# M7 e. `6 g( _9 v搬场公司-成立最早的优质的上海搬场服务商2 ^' S1 @* D4 h4 F' E. M  y, r, Z
服装批发-上海919服装批发基地
. i( f( O6 a& M7 m0 k) O7 L0 }张力仪-专业生产张力仪
6 m, w: l1 P' j; e: j5 ]- k4 y服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing3 |2 w  W/ R6 z; A

; B; X; @/ C; O1 V4 X不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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