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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"/ n  \$ b4 E4 C) w
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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# m- i; ^5 a7 P  S4 C) c/ N$ e9 xOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 ?( S" t9 ]' e+ e: T* O" O1 N6 w
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 O% V) D# Q- A3 M: k2 ]- h' F5 _* w
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 L4 Y; N" h/ T# S' _9 Q* Y
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 B3 X, a8 H: B' T5 K) w0 M
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:0 ~6 d% o' ~1 l0 i  O( w/ @& x

' t: h8 B/ z: O/ xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 F( K5 J+ N0 _% A
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ }! t* `# \% M4 c- [- g

: [4 ?: m. e# L  T; p3 k* sISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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5 E" H5 q7 z5 t& R- y0 E& OHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' q7 T) ^. c0 C+ a
所有UPS的良好時間規定,在這邊都不管用。
, t5 [, ]; P9 i因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 h; a4 K2 `- S8 s; F" V9 T
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! V/ V, a* F1 v. ]0 r9 N
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!& K8 a- v0 j+ a/ n2 G& M' d
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 n  J" ]! C. `: T8 \後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) p# J$ N0 `0 k& V& N* i有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
' Q# Z, \5 y' x% BDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 ~  ]( ]" d8 N) h% U1 D- M

- E. {5 z+ }0 f, f/ k6 ^最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 X9 G# ?+ X; Y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" Y' ]  B1 _) h! i1 ~; D+ B# K" G再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
) s/ Y- S0 e" A4 R就是這邊的郵寄服務是一個nightmare! _9 G) g- |3 i  ^) D) m& w
這件事情,應該大家都有經驗吧!
+ W+ B7 e1 @' V5 X對我來說,這是在Ft. Mcmurray最不好的經驗了!
! w3 m' [9 J6 D: U' _5 ?8 d- }不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!5 K4 s& z2 M6 G1 L8 K! T3 L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。# ^# X9 }/ h/ c8 R+ r7 s- h4 W
所以我還是選擇天天笑的過日子好了! , f' e. D: Q3 o- |: V0 d4 }
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: g0 W# {( l7 u2 N; m. l2 a. {
take it easy
+ I- K: k8 U, ^* Q' clife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' r+ r7 o+ ?0 u2 B$ ~' F
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了& B: @0 b, G6 W. {) R% u! ]* q
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以速度慢 逐渐被淘汰 -效率低 + Q  B& _3 p# H' g
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想我们的敬爱想-我们的敬爱的敬礼!
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. u2 E3 A* Q! _5 P& U搬场公司-成立最早的优质的上海搬场服务商
" ?2 |! j8 y+ Q# M5 ?9 I4 t- }5 o3 G服装批发-上海919服装批发基地
7 [* p0 ]4 ~' C1 D# }& m) U张力仪-专业生产张力仪8 \, Z+ H4 c/ X  H) Q
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing' y" Q" o4 b- n

  B3 y- X6 I) r* A; N( ^不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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