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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"8 S; I: a" q6 Y5 k6 z4 F
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................1 Z4 h, z" Y$ Q4 Q% n$ ?
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." k% h! @- W# q0 e7 E

" j' I- X7 L" nStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! q9 j$ t# u0 p) y. p) s
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ c2 w; I* ]7 R7 H8 J% o$ ^$ X( a' n+ p

7 h: o6 e% n2 D" R/ C# I- M9 a& CISSUE THREE:UPS! l: D1 O* W. \' ?% E7 c! v
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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# N5 z! I6 U' ~8 NLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......) L9 A, ?: e9 g0 }2 }
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ G. X* |# t. V' j1 I" \
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* w( O( n" C7 t; I3 K

$ G  h! t% q! i9 s# Vat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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4 Y, c1 G( C0 q+ qBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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8 i3 ~8 A) g2 _9 U( II really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, y+ t4 O5 x' E9 f3 y, l9 O' y所有UPS的良好時間規定,在這邊都不管用。
. R- s! l& K( N1 t# N6 ~  K因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
9 a, G. R! b: _6 s剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# n% E1 I  U, v也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
7 ?7 R4 z- [8 J, k: D+ W再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 u5 a. J( D  t1 d/ O後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# n4 A2 L7 d0 E有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; N: m8 d0 g) _2 g% U
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ w7 I1 H5 p; E% d0 X: i6 i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ b% ?* s, [; u# s) h4 e1 P再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) k# I0 v( T) ^. r. f- l: B4 U! J  s

" _  g" W5 a# @% R在那時候我瞭解到一件事情. O" ~4 h! C3 Z  D" f
就是這邊的郵寄服務是一個nightmare
0 H! o: w0 \6 ^5 w這件事情,應該大家都有經驗吧!
. A1 N$ l5 ]+ [3 n; C0 e對我來說,這是在Ft. Mcmurray最不好的經驗了!) S# M" R2 D% Q5 V7 k
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 r) C4 e$ N$ T4 z+ Q: G4 [( k
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 {3 h* ~; C1 e! n- e$ H- E
所以我還是選擇天天笑的過日子好了!
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8 L& Z! {% S. t& r/ @- O) Y  O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) h: b$ P9 {: N9 b3 ztake it easy
0 q& L# r  {6 C  _! h/ `! clife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) l4 \5 }1 q% pLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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$ J& d5 D8 ^0 _+ N想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
% O/ z) I2 t% l1 X7 `$ v+ f服装批发-上海919服装批发基地
, h" v# i; t0 |4 P; q- U张力仪-专业生产张力仪6 C7 V9 R7 `- [/ `% J% E
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 g, s; y9 Y$ r; u( `/ _
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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