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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 d8 J! s: j$ j( i; ~" j1 C+ ]

/ a6 c+ I* X: x9 HIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................# {' K1 }. S. h0 O- J6 N

( W9 F* Z0 q* ~& EOK,,,,,,,,,,,,,,,,,,,,WAIT....................) @8 a6 ~8 N& L" G3 H2 B, _1 a

& i1 e' r6 T  J2 l  jISSUE TWO:FIDO.......: e, H8 E* y; Y+ t5 u. u

/ C; M' f" s" v* ]; I. P' iIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.  ]; M" k) T6 v5 ~, \
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES., G0 _6 e# I3 b( G; `0 H$ r
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ISSUE THREE:UPS
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% |* u' J, J5 D! b3 b% V. @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.: `3 D# W1 t2 g6 t, r& e
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 l8 V( ?1 \/ U7 M. V
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:& [+ w& ?1 o. [
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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% w) w! f5 f  l& l! Y7 \at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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- k* q5 |+ L8 @% jISSUE FOUR:BMO* U" V( X0 X+ C( ~$ Z- m

; `  k- E7 o* L% `BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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4 O! K. v) Z  s. R5 e  WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
2 x2 x/ s  ], b$ P+ j所有UPS的良好時間規定,在這邊都不管用。/ [6 p. \: \- _) l7 z1 _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)7 u/ i0 D2 S2 s/ ?  l, K
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# y$ l; G' t, F* v# I也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!" w( f; c# h0 y  f. e: y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 ~* z; i7 O8 k% C6 _$ S後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
) f! n' v+ Z* J, i: c有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ ^+ n. w. p, pDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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! y- X0 P$ Y7 N5 w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! q; ~9 }+ ~5 T* {+ V1 |+ E
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& O8 n5 t1 t, u: X" M5 c. [! f再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ u: a/ k4 N5 n1 ?7 W

/ F# U' P2 H2 ]5 X在那時候我瞭解到一件事情
3 e( S: f0 ]( ^- z3 O4 |就是這邊的郵寄服務是一個nightmare
% z+ _' j( C* S8 ]7 O. i& z, q這件事情,應該大家都有經驗吧!
- X" G1 }& ^, B8 q) Q對我來說,這是在Ft. Mcmurray最不好的經驗了!) X3 C) x$ Y" Z" W9 A5 p. j( y9 C4 f
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!  C2 C% m# c! x
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
5 T! m0 Y( O# _所以我還是選擇天天笑的過日子好了!
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  l% N  t2 }. E& u但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, L- k& g; r* _9 Qtake it easy! O; ^( u* P0 V& l. j) S
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. |. _3 `$ t4 k& X; S! Z, m
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 r4 i" J: j4 s0 M4 w

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. e5 ?. A3 k( n% @  R3 c以速度慢 逐渐被淘汰 -效率低 9 G( ~& w* Q, x( i- r9 D- L( F5 \" H

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0 ~! E4 @" W1 \! m* H4 [" w想我们的敬爱想-我们的敬爱的敬礼!) p- x9 {, z0 J0 H

- x/ N. ]/ E* B1 e: l搬场公司-成立最早的优质的上海搬场服务商# [) c# b" D) |. C0 I% z
服装批发-上海919服装批发基地
8 [# W8 k3 C- x" |* N张力仪-专业生产张力仪
& E) z: D1 y8 K7 {2 L( U1 L" }服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing. \1 [' e9 b4 B; G; k' [5 X

- _8 n- W) H* J4 y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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