Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

8 e; g4 a7 j( w8 d# f  i9 XOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

4 V7 v1 p& A! L1 x8 v$ z( WWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

* E5 r* l; S3 ePosition Summary
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2 A2 V/ v( l2 _•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
$ A# M  Y) f2 E# k) W•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
: {# \9 y; [' y8 D0 S* E' f% R  ~6 C•        Promoting TBL products and services
! P; A$ c. B% `•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
" p& f7 i6 y# G3 E•        Assisting with administration of the Guest Advisor Program
; D  k8 f* m0 b* R•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
" L9 O  Q' S, y' k8 M7 ]" ^% I% Y•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
& x9 ~2 \+ I3 X/ y9 a8 Y•        College Certificate or Diploma in related field.

% z( y$ {) ^! n$ ?3 S+ `# s  JSkills
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# G4 a) S6 ~% p: E3 d. w        Strong work ethic
& k/ ~+ ]/ C' q8 f        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
+ V( V$ ?. I9 ?- x' O        Ability to effectively communicate and build relationships at all levels of the organization
3 i* Y( W+ d' s% Q4 `6 `% J        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

# [0 H2 d  p9 A' |A combination of education and experience will be considered.

( I1 H1 q$ i5 W( S& P7 i# {7 vThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

$ i0 {5 C8 _3 u. FFinal candidates will be asked to undergo and successfully complete security screening.

2 v0 F- f* ]8 TIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca