Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
. i' m- p* t0 V: D0 T3 u•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
% g7 J5 l% G1 m7 H8 \•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
8 u+ L: i, c4 m•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
8 i  y, ^" _1 u0 O1 H•        Assisting with administration of the Guest Advisor Program
: T2 L. J8 R+ m$ J+ l1 ]0 V•        Arranging catering for various meetings
' l1 J) p1 D/ B. M0 g•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
+ v& Y. g4 z1 u2 d•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


3 H1 N4 |* T- y5 BQualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
# r; n4 Y$ g  |' h•        College Certificate or Diploma in related field.

6 m# ?* ]1 f0 `# D- ZSkills
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        Strong work ethic
        Professional, diplomatic and  self-starter
6 c  X/ U, R3 [2 t- t+ u: o        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
. q1 }( K, N8 b/ Z6 P/ ]) d        Ability to effectively communicate and build relationships at all levels of the organization
0 R7 `6 R4 U5 z4 V( ?6 O, O        Strong organizational skills with multi-tasking abilities
) M! c  f" H& G% V        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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) O# ^1 l. g* k- dFinal candidates will be asked to undergo and successfully complete security screening.
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. D* }1 b* f  m  p5 t# MIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
- S* r, [/ z' Z6 G# d100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca