Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

9 W# g( p5 X' R3 b2 VOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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. I4 a0 A+ f8 Y. U; `. EPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
; q7 g7 R7 U* g•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
3 N8 w; Q3 M/ _2 r+ ~# n, j! B•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
, w! k: H( {) i! i& ]•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
: |- X$ F0 @3 x" @* A2 Z7 j. }•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
' T6 k# `8 V0 \. j' J0 `•        Other duties as assigned.
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3 S1 W0 I( h5 M3 ], Z$ G/ i1 TIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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2 `$ \& G" _. hEducation and Experience
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1 ?: w4 S! V$ k3 @$ t+ j•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
( Q; A2 _8 p  i" _0 n+ H/ D7 b' d, h•        College Certificate or Diploma in related field.

8 f) J0 I0 {7 |) FSkills
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. M8 l) p4 R. g. e# p; M4 h        Strong work ethic
- E2 m/ y, a5 I! W        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
, ]: C: Q7 U: t+ n0 ^' x        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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3 \: e" |. c$ @9 CA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

4 A7 N' K) i/ N( s6 K' e8 A4 I; ]* |Final candidates will be asked to undergo and successfully complete security screening.

0 f* r8 l8 T6 [) Z9 W4 OIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
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T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca