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丰田承认换踏板不一定能全部解决加速问题' N$ P! h- ^* x7 t! F
By LARRY MARGASAK and KEN THOMAS
" _; w. S4 h! o* n" x* `! r8 iWashington (AP) -- The president of Toyota's U.S.& ~; m2 p5 U$ p9 }+ @- t$ i
operations acknowledged to skeptical lawmakers on Tuesday that
0 o p: a+ w W4 T% jthe company's recalls of millions of its cars may "not totally"
6 u) z2 s' z0 U; [# rsolve the problem of sudden and dangerous acceleration.% q- @0 e) d: N; \8 i
"We are vigilant and we continue to look for potential r s Z; p4 u# y2 z
causes," Toyota's James Lentz told a congressional panel.& T% I4 g+ Q7 u7 b
However, he repeated his company's position that unexpected
+ U: o1 ~; n8 |7 h5 g/ macceleration in some of the company's most popular cars and
/ D% w5 w4 w. U8 [- Otrucks was caused by one of two problems -- misplaced floor
" _: `0 z& z6 I- G% X! F" Z6 J5 L6 fmats and sticking accelerator pedals.* G! O/ r- s w
He insisted electronic systems connected to the gas pedal( L$ u1 n# J' k2 u! e0 y
and fuel line did not contribute to the problem, drawing sharp
( r2 S0 F# ^- i! _$ n& @criticism from lawmakers who said such a possibility should be
: `! g" l* ?( r" p2 Tfurther explored -- and from a tearful woman driver who could
0 d" M) I$ V/ d- Z+ e6 Fnot stop her runaway Lexus.$ R" p# O! `$ v0 H5 T3 B
"Shame on you, Toyota," Rhonda Smith, of Sevierville,2 H8 M% F% t$ Q9 F7 R
Tenn., said at a congressional hearing. Then she added a second4 ?" i Z- k- a8 Y8 F j: j2 C( S
"shame on you" directed at federal highway safety regulators.
3 L' x, b2 h1 f3 N0 U+ t3 g* ~/ _, KTexas Republican Rep. Joe Barton cautioned his colleagues
( [* n1 k6 N1 l- W$ o5 P/ d, ^3 ]5 mearly in the hearing against conducting a "witch hunt" and said- v+ C- z) g" O6 W1 h& P% M: a: G
"We don't want to just assume automatically that Toyota has
% y) K" t5 G0 b/ S& w' o- pdone something wrong and has tried to cover it up." But midway
4 a8 U' P/ {! B# Othrough Lentz's testimony, Barton said of Toyota's
% o% w1 X$ F8 u4 F; ]investigation of the problems: "In my opinion, it's a sham."6 n! I9 J2 M' V" J# j- T6 h: w; h$ S
Lentz said the company had not completely ruled out an# `: J9 m7 y9 g7 b) ?% @. F
electronics malfunction and was still investigating causes of4 t; u9 `7 h) X9 ^5 J
the sudden acceleration. Still, "We have not found a4 G3 k) v4 m: p7 W* |8 Q
malfunction" in the electronics of any of the cars at issue, he! a( c2 N, F: d8 W( d
said.: x! x" m1 a5 q4 n$ A1 J
As to Smith's harrowing story, "I'm embarrassed for what
9 X" {' m% C; H8 ohappened," Lentz said. "I want her and her husband to feel safe
) l' q: X& U( f, w# a/ f: Uabout driving our products," Lentz said.- j) _7 B/ \' X+ h1 u, z b/ w
Three congressional panels are investigating Toyota's9 ]$ p( g7 o9 @6 t' q
problems, which affect a huge number of Americans. Toyota has0 [! ^- [+ `0 x
recalled some 8.5 million vehicles worldwide -- more than 6, k/ s( T8 g7 A5 k/ [; c
million in the United States -- since last fall because of
" G( ~/ w9 I' S G8 n/ v* |4 l3 hunintended acceleration problems in multiple models and braking
/ l+ z! [% Q/ q. Iissues in the Prius hybrid. It is also investigating steering
1 T/ O/ d% L6 U. S4 [0 u0 |: I# vconcerns in Corollas. People with Toyotas have complained of$ G$ ?! l7 r& U1 R$ `4 {* A) Q
their vehicles speeding out of control despite efforts to slow3 m: h: m) R- f6 [3 M
down, sometimes resulting in deadly crashes. The government has
6 W, T3 }6 A8 k, nreceived complaints of 34 deaths linked to sudden acceleration
8 g9 I* b- {$ D8 Y4 u; z( Iof Toyota vehicles since 2000./ E% d$ q# M! s# F! @! K
Lentz, who choked up while discussing the death of his own
2 P0 Y. Z. z4 P( }) d; P+ zbrother more than 20 years ago in a car accident, said he- z6 v j. o D$ q
understood the pain.
2 y& g' R- v+ r7 G/ o"I know what those families go through," he said.
2 p7 X, N, h+ A& F. {Lentz has said in the past that he was confident Toyota's( d# Q7 P+ B' M2 x+ J' k
fixes on the recalled vehicles would correct the problems.
: p) {) r8 m7 {9 ~& U; a& ZBut when pressed by Energy and Commerce Committee Chairman
7 t4 p- x) D) k! s6 U+ ]Henry Waxman, D-Calif., on whether the two recalls Toyota put
* R; v$ f3 u) f2 D# x7 C3 \in place to deal with the issue would completely solve it,
- r7 f4 x' D7 O0 f* z! b: ]' PLentz replied: "Not totally."
C. V) ^* N8 H# Z, a. XStill, he said chances of unintended accelerations were
+ X# j8 t) M$ ^' K, t! J"very, very slim" once the recall was complete. Lentz also said
0 f* G& X6 `: G' @! W2 vToyota was putting in new brakes that can override the gas; n# k+ l+ u9 x1 @5 s1 K W
pedal on almost all of its new vehicles and a majority of its" Q# ]$ h& l& e6 Y9 a5 i$ L2 g- _7 I
vehicles already on the road.
2 Q) W% i K9 b1 ~: T, A/ y2 K. H5 PMeanwhile, Toyota president Akio Toyoda, who will testify" Y- f1 O9 h, X9 A9 O
before a separate panel on Wednesday, said he took "full1 D% m+ p* [8 a% {/ h
responsibility" for the uncertainty felt by Toyota owners and
; l0 U- v- {- ?6 L; Z; N Eoffered his condolences to a San Diego, Calif., family who were# Y- ^) M1 D; ~7 e) u0 E9 u
killed in late August, reigniting interest in the problems.
$ M3 f% r/ F' `2 c1 X"I will do everything in my power to ensure that such a6 n+ P }# R7 W4 r! ]
tragedy never happens again," Toyoda said in prepared testimony
: z- u x* t% J# a3 kfor Wednesday's hearing to the House Government Oversight x/ x8 j! F% [# k! B7 W
Committee. "My name is on every car. You have my personal+ O6 E1 u( B- a# f2 U
commitment that Toyota will work vigorously and unceasingly to$ y9 D# _4 V7 u( m
restore the trust of our customers."
7 Z& X& b; H! P7 oLawmakers heard a brief, but riveting, deion from% D; T! Q n* |; Q( F$ o5 r
Smith, the Tennessee woman whose Toyota-made Lexus suddenly
. u* n" R7 U5 v8 h/ {zoomed to 100 miles per hour as she tried to get it to stop --1 k2 Q! e. i8 N j$ C; J
shifting to neutral, trying to throw the car into reverse and
4 l1 D+ `( l/ U1 _hitting the emergency brake. Finally, her car slowed enough- P8 r1 F+ H; f* @, w1 G
that she was able to pull it off the road onto the median and- \' C4 n I' {3 I* l- K
turn off the engine.0 k# u3 \& z$ w& o1 G4 b
Fighting back tears, she described her nightmare ride of& u+ N0 F+ R/ ~5 T2 ?
October 2006, calling it "a near death experience."
d8 h5 {1 |: Q' f" Z4 K" e8 t"After six miles, God intervened" and slowed the car, she
$ X% B w6 H! o9 rsaid. She added that it took a long time for Toyota to respond/ f3 O8 `7 T2 c2 O- O& t) q M- r
to her complaints.' h" ^, {, j7 n. U
In an often contentious full day of testimony, lawmakers
' b7 M9 r3 C# F6 Jreturned again and again to the question of whether electronic4 n! j1 R: u5 ?3 F. C7 S3 N8 k7 @
malfunctions may have contributed to the speeding cars.8 f4 z% B1 r/ p, z
"We are confident that no problems exist with the electric( F8 k& V1 f: H" o
throttle control system in our vehicles," Lentz said. He cited
I0 k8 C6 v& e8 v0 `3 q# G( q"fail-safe mechanisms" in the cars that were designed to shut: n' T. g5 I5 X V- b0 x6 F9 U
off or reduce engine power "in the event of a system failure."
8 v- h+ c$ w4 }4 K; W# STransportation Secretary Ray LaHood told the panel in% l- U& b2 D/ q0 T/ l; _5 X
prepared testimony that possible electronics problems were
2 G8 N" \2 i2 ?( J$ R! \being looked into by his agency. He said the company's recalls
- y* i( G C0 f5 U1 h6 G$ M( Y8 Bwere important steps but "we don't maintain that they answer; K; v' T8 K: R3 S. t0 G, z
every question."
6 \/ V3 F) Q6 I) c* Y4 j) t0 DToyota hired a consulting firm to analyze whether
3 |! p! t6 J( Yelectronic problems could cause unintended acceleration. The+ q9 ] I+ q8 @* K
firm, Exponent Inc., found no link between the two. But
5 e& O2 E" a# Q5 Y/ E$ x+ Ncommittee investigators said the testing studied only a small
) w; Z9 O1 n- M% J. W2 |8 v% Wnumber of vehicles
+ B1 L1 L Z9 aTracking down an electrical problem can be far more6 ]! a c5 I8 B
difficult, expensive and time-consuming than finding a
7 ~- H @1 Q4 o& |* o3 D/ ~& rmechanical problem. Electrical problems can have more than one- L2 Z ]+ z a, l
source, and they can come from inside or outside the car.- K3 b5 d6 g# W1 \9 P
Mechanical problems often leave clues such as physical damage,+ j7 A: c4 j4 x- H8 m5 Y
where electronic troubles can be hidden in software or leave no6 u0 y, f- p5 ?% I# ?4 P
trace at all.
% H8 Z7 W, X% B& {% R% oHouse investigators who reviewed Toyota's customer call8 D! E# Z& T4 w2 K G
database found that 70 percent of the complaints of sudden/ @6 r6 N4 W5 K3 ]1 H$ i! F$ I/ U
acceleration were for vehicles that are not subject to the: v" h5 y! s% q7 Q2 w
recalls over floor mats or sticky pedals.( D7 Q7 k3 y- _ O. f) a$ m% o
Rep. Bart Stupak, D-Mich., chairman of the subcommittee,
1 y! A1 H0 @2 W- S# A ~6 y, e2 Jsaid Toyota "misled the American public by saying that they and
& z4 N, X* W. X2 {0 y* {" S) ~other independent sources had thoroughly analyzed the
( z- t) n" [8 Y2 V5 Celectronics systems and eliminated electronics as a possible
8 i1 X! r$ Z/ O7 b; o8 ocause of sudden unintended acceleration when, in fact, the only
$ q% _6 X6 F+ A' L3 Z0 ~6 s- h, y" dsuch review was a flawed study conducted by a company retained
1 ] k) O% F% C( gby Toyota's lawyers."8 u% O! w/ v- i. U+ E! p. i7 h
Lentz apologized anew for the company's slow handling of% l9 U; X- G6 g1 }6 l( @7 u8 b7 I
problems. "We have not lived up to the high standards our
6 [. w$ l& T H5 f7 h2 A3 Z6 d! ?customers and the public have come to expect from Toyota," he; |0 l+ ]: J" u5 W) Y
said.- q' s+ c3 z+ Z
"Put simply, it has taken us too long to come to grips with
' e1 p2 e) [5 K$ c+ ^a rare but serious set of safety issues, despite all of our: N, B1 `$ u. a/ A+ w R8 e* N
good faith efforts," said Lentz, president and chief operating# f" F0 Q2 K; Z8 D/ J$ Z8 X% g) F
officer of Toyota Motor Sales USA. Inc.
! D3 X4 p; N# zSeparately, among hundreds of Toyota dealers lobbying
* T5 j: p4 l7 y+ i: q$ Lmembers of Congress Tuesday, there seemed to be widespread
4 [6 `3 J! [ u( h/ C2 c) Rrancor toward a federal government they view as picking on the
, j' F& I X4 \+ C7 ~automaker, at least in part because of the government's
9 r( W6 \. V# c: q& n$ F# einvestment of billions of dollars in General Motors and) s/ z& h0 M9 o: n9 r- P
Chrysler.0 v- _$ K7 c7 ^$ w( M& ]
"That's hard for me as a citizen to understand why my tax9 Y: X" g. h: G6 o/ {
dollars are going in that direction," Paul Atkinson, a8 [& @9 y* T6 p+ R3 [
Houston-area Toyota dealer, said at a news conference that also
3 e& V1 w3 |9 Oserved as a pep rally for the visiting dealers. "To compete6 G0 X7 I! ~6 ?4 D* g
with the government as an individual entrepreneur is pretty; b) ~) Q$ b' |9 \
tough."# {. n$ [) R6 n! e; P
---
) n4 R. V% f3 E3 C0 r9 OAssociated Press writers Alan Fram, Stephen Manning and Tom; t3 H/ J3 x* `& ?" C
Raum in Washington and Tom Krisher in Detroit contributed to
; @% e9 z$ Y$ b7 r lthis story.
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