Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

. b9 S6 c6 r- MTechnical Support Representative
# F5 C9 s) W) P, Q% P4 k* l2 qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
' B+ A# T6 P% q8 C' _
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
2 n# e+ W& ~: n/ a. |& ]* `# B•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
" z* |7 W& \5 U: K5 F•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
" P$ p% B- Y5 h* B+ J9 l•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
/ ?1 B# G$ @8 D9 S•        Work evenings as required
; v; z$ f$ `& c) }0 DSkills and Knowledge Required
•        Customer service skills
: r. O7 T5 @; M" F1 c' ]•        Technical writing skills
% J" F# h" C& H" j•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. w$ D0 o% u# \' s6 m•        Ability to work independently
6 K2 F  D  P5 ]' ?# T! f$ W3 m* r# K- L•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
/ |- B" K0 h( Z, x•        2 years experience in a technical support role
" f. `; B0 V$ u7 OMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.