Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

( W, g5 C0 ]4 f
9 a# s1 d+ Q4 Z4 F) e) qTechnical Support Representative
( \3 _# A) x( N0 K9 ?9 wContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. f/ }, m- g: X) K3 bPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
$ B' U  R' V$ W" Z7 [3 S•        Phone and e-mail support for internal and external clients  
5 Z( ~0 V4 |" p•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
' y+ D/ o1 f. ~3 h0 h1 t•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
$ f8 p- w# ^) L•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
0 n# \- r, y' K% k- jSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
+ c4 H1 ~# q9 C) F! o6 J9 o•        Software Trouble shooting skills, or the ability to recognize external issues.
) ]9 c, n6 y) c) |6 @% L•        Network trouble shooting skills
4 U, C. m8 z# E0 [) b6 I, O% ?•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, T* ^) M( o% s. S4 Y9 |% B•        Ability to communicate fluently in both English and Mandarin
$ c6 v8 y2 c' CExperience and Education
6 h% k  J1 U. C$ E+ i9 I•        Technical degree or diploma
  o: N% n  r- T, S: g; M•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.