Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

1 d* x0 d, _5 L. U5 Y
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

  e& g. H; n- g3 ]: F( C/ m8 pIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
+ z# i+ o3 V- Z  [' D9 I, N•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
# a. c( `; }+ P3 w, T1 d# g9 w•        Phone and e-mail support for internal and external clients  
. C! j% B( K/ e+ R; X•        Managing customer expectations
2 [- a' e! e- r! k1 T•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
9 r, |- D. u% J6 Z. }•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
5 z5 y: G$ A; V9 F3 }8 f•        Work evenings as required
* F! t5 _1 Y- FSkills and Knowledge Required
- ?9 }! o3 y+ I' N% z% O" A•        Customer service skills
0 W0 l# B* B4 n1 B4 b•        Technical writing skills
% @; Q' h$ r2 n! r9 N) \0 ]: b# P•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 T; L( f3 Y- b1 x•        Network trouble shooting skills
4 F" s. D# @( n: Q/ F•        Excellent interpersonal and team skills
; Q0 W" J1 R( w•        Comfort dealing with multiple and varied assignments
5 U7 [4 R" f# y/ L5 F•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! e$ F4 T+ H4 q•        Ability to work independently
$ f. z% |; d; H; j•        Ability to communicate fluently in both English and Mandarin
6 V, Q. a6 f8 c% GExperience and Education
•        Technical degree or diploma
  X$ H5 g$ _3 e% D( f•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.