Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

  G, V) ?5 R: G% f; w6 bTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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3 w! y- k5 R+ T9 L0 mIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
" ]# Y6 C6 W; ^- H: T* Z•        Identification and replication of software defects  
  Q& C6 X  @. p- c8 E•        Phone and e-mail support for internal and external clients  
3 d  a3 Y; v# u% U! V•        Managing customer expectations
( U( x- W) K  V) N! z( ~•        Documentation of technical procedures
4 S: }( s- P; h. C4 h•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
+ A# w' H# n: |: ?•        Responsible for maintenance of internal ticketing system
- Z' C3 C% w" o; o9 b. g. z' t•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
8 Y  ~+ D3 n  G* L+ v9 V/ I•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
* l! L0 K: l* }5 G" v) @0 ]Skills and Knowledge Required
•        Customer service skills
2 [) Y2 s- _6 b: [  L& \•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
8 n! P0 O* @7 L( F" G& \•        Network trouble shooting skills
! k' h& l/ X  l$ F$ v•        Excellent interpersonal and team skills
, S5 r2 _' Q% S' b/ O/ z% n•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
1 b/ c/ o" k9 L. O0 h•        Ability to communicate fluently in both English and Mandarin
! u: h/ d& A# b5 @Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
8 {4 E" a' ?5 s. Z: A$ _; @1 b# JMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.