Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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( |) X) y% [2 ~If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- J- g7 D7 U+ ~( l* A6 Z6 {6 ]: M9 S•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
2 O7 j/ M6 w* w" t/ ^7 A•        Phone and e-mail support for internal and external clients  
7 T7 d- k+ b+ r) d) c: U1 N•        Managing customer expectations
* i$ T0 p: b7 u2 S" c6 `' ~& X•        Documentation of technical procedures
: Q1 t( f2 c& G( N" w# E9 O•        Trouble shooting client network issues
•        Optimizing system configurations  
  n/ V5 c, f' C•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. d% i% p6 R, S" e4 U' j( `5 b•        Site services worldwide
+ O( c8 T. Y  X8 v•        System training
& O9 f( A' J; ^: o9 y! |3 t•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
7 X+ N: ~! p- }# A•        Technical writing skills
•        C++ development skills
: I6 E( g6 ~9 F1 U+ x•        Software Trouble shooting skills, or the ability to recognize external issues.
$ N3 U( C' @% I& \! z•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" n- N+ q$ |& k5 Y•        Comfort dealing with multiple and varied assignments
% p( q( }' l$ |6 m3 Y; ^$ P: o•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 q! F  k* E" E, e! b; P! U" A•        Ability to work independently
2 H5 I. s1 z9 e•        Ability to communicate fluently in both English and Mandarin
; b! _  i5 @6 @. |+ WExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
* E1 P3 K. F8 q$ D) x' h" AMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.