Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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: U$ ]4 e6 ^# y3 GTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' {: r/ i/ ]6 K" _( ?( L# rPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
( Y8 }! ~/ C* W* ~•        Phone and e-mail support for internal and external clients  
! D" q7 \  r& ~! [, I7 i! ^•        Managing customer expectations
0 L3 E& B+ q8 b; A- \•        Documentation of technical procedures
6 s2 @1 @5 r8 D" n; C- B+ ~' e( ]) F0 i•        Trouble shooting client network issues
& I  S9 z" {' v3 E) j; H•        Optimizing system configurations  
& h( ~& s! k8 q3 L+ f•        Low key software development tasks (not a requirement)
' h% d( z0 |" A- P7 ?•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
8 T& A+ I5 e9 l6 c5 D# f•        Site services worldwide
7 M3 f, g% o9 M9 a6 k" q, b•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
8 X. |8 }. z- R•        Customer service skills
) t  ]  H) Z6 N8 N•        Technical writing skills
2 ?* u  X* n- o, P5 _•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
2 t0 E% N1 @9 E" C) k+ r•        Network trouble shooting skills
, O6 v9 S; ^- g5 ?7 b" d•        Excellent interpersonal and team skills
& i; L3 ~6 t4 n7 x0 N6 o7 @: q" }% W•        Comfort dealing with multiple and varied assignments
, Z5 F; ~9 e9 D•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
& ~  }+ ?! E, w2 M5 {Experience and Education
  d1 x+ R0 L; @% r3 [3 A•        Technical degree or diploma
! ~; y& L& I. _$ V- o•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.