Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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; g+ J4 y' |* n, GIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
2 K1 z1 M) v3 n6 c•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- |5 v+ f! Z* Y* q) S9 X9 Y# K•        Optimizing system configurations  
  `3 v  ]3 x! {  e•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
. Y1 x) `: _# a( f+ L; @2 N4 a7 }•        Communicate and translate client requirements in Mandarin
2 R- }0 [, J. W) X" N•        Work evenings as required
Skills and Knowledge Required
4 r6 s/ o$ w9 P/ Q0 k- m•        Customer service skills
  _) h% Z* _  e0 F$ ~" l6 x•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
7 U5 Q& w" `" D. v; _& Y" |/ t•        Excellent interpersonal and team skills
9 c! K3 J" O3 w% E9 X& k9 w8 v•        Comfort dealing with multiple and varied assignments
& P2 U' g, E. w! w  q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
9 X* Q2 ?; g3 T9 d•        Ability to work independently
$ b) K' h# h, `, o/ B4 ^•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.