Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# R0 C, J* t" n) b8 {6 Z: TContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
' v! F% w- v1 t4 e& t
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 e9 f6 l1 C4 j7 \$ ?3 w2 `$ Q7 yPosition Responsibilities:
4 l! n. K6 X& [# I0 H. X•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
' p) ]  K) Q8 ]$ g6 F•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
$ l4 A* o8 @! V! s5 `3 _•        System training
9 y( }' Q: p9 Y3 U; ^0 P; H. R: C1 z•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
# i( X+ d  r: I•        Technical writing skills
' m6 j3 q+ j9 \& O: n•        C++ development skills
/ w# p4 _; P0 V7 G) }* h) X/ R•        Software Trouble shooting skills, or the ability to recognize external issues.
! n* h7 b8 C2 r3 n' p, t; J$ D•        Network trouble shooting skills
•        Excellent interpersonal and team skills
0 Y( ~1 A# v3 y) \; S. M•        Comfort dealing with multiple and varied assignments
" u2 _; z' @* O4 h) z6 f& w•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
: k$ n2 h2 l3 e5 V6 f1 K& m•        Ability to work independently
0 x/ q2 O0 ]' Q1 W2 D) ?•        Ability to communicate fluently in both English and Mandarin
Experience and Education
$ h5 h3 L. y- ~  q2 I•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.