Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
) r! d# s% {5 BContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
; S3 M0 W- E' X5 GPosition Responsibilities:
( H5 V! R4 s8 E) n# e4 |! w•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
6 s8 y2 l+ f: d) o# [4 A•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
% e7 _' {5 i* U- s; Y5 L•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
% F7 R' e2 z5 x' Q* P! d* [•        System training
•        Communicate and translate client requirements in Mandarin
! ?* o8 {+ T- E  ^1 r; G•        Work evenings as required
Skills and Knowledge Required
- C7 ]! B, v) d7 o# t: ]•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
( b3 _3 r# N+ e" ^, G2 ?•        Network trouble shooting skills
- R" [" @3 k0 ^8 \; {% A2 Y; a- ^3 E•        Excellent interpersonal and team skills
  h7 M# v1 @) s, x, [7 p% e•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
" ~* b/ s6 C1 ^4 b) |Experience and Education
" H# b% h% E5 `1 }4 ?•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.