Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
/ U; Z' r3 v; Y  |3 \( M2 Y•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
; F! _& Y; T7 a9 h+ D5 V. p•        Phone and e-mail support for internal and external clients  
. e" |) j5 p) l% U: e•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
4 o8 d) W/ e7 \6 I& `2 p•        Involvement in the development and design of a trouble shooting tool for client.
( |% P4 I# I, Y•        Site services worldwide
! Q7 Z' ?& C1 x. W* x& x3 u•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
5 D, k  j) a6 j$ W( r) c3 m•        Customer service skills
•        Technical writing skills
•        C++ development skills
! ]" g9 _! d5 {•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
9 {( o7 o3 E- b6 [/ ~: G2 [' M5 Z•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
) c! m- }1 q: ?( D) y+ [6 iExperience and Education
0 D( T- z9 S+ ~5 T1 J•        Technical degree or diploma
+ `! v- o4 r; H) |•        2 years experience in a technical support role
$ A. |8 ?. c2 u7 e" Y' D4 R9 xMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.