Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
" F) U0 e  w) \$ f" d+ mContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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  n0 ]- D7 h" K1 m: g  l$ sIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
4 G* J8 v% ~# ]•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
5 U+ i# Q5 f1 H' W6 p•        Documentation of technical procedures
  l5 w1 d% g3 p7 `- g- W  A•        Trouble shooting client network issues
1 e9 |, H, j8 x1 ]3 A% C•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
* a+ x+ G1 n: r. X" L+ J" F•        Responsible for maintenance of internal ticketing system
4 g7 D. v5 n9 j. v& D•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
' E* e# _3 M! {. QSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
6 Q. d. f, T. h* v•        C++ development skills
) B" Y9 Z" Y( m8 C4 E% T•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
: `! w* H3 J0 @2 j. b8 k  R' |•        Excellent interpersonal and team skills
/ @5 s& G  x$ B* ^) G•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  N4 K1 j1 S9 Z2 ]; I: Q•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
6 u; o' i6 f9 u•        2 years experience in a technical support role
' h% A" T* f' g; q+ F2 aMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.