Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
* t. }4 n2 S2 c$ F7 m
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
; r7 P: k8 z7 p4 S. OPosition Responsibilities:
  N- g# Q$ v& f  Y1 V. }1 \•        Installation, configuration and trouble shooting of software for process control
  ^) Q2 E3 \1 u  T+ g6 [•        Identification and replication of software defects  
5 D5 w' l) P: Z+ o$ b+ D( i•        Phone and e-mail support for internal and external clients  
9 m" y9 Q/ V; l) m" A% C•        Managing customer expectations
# B4 A; O7 x0 B# _% d6 O•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
2 c8 B( |) c7 C: k9 `- @6 X•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
6 |; @( n+ K7 W; w3 {9 x•        System training
•        Communicate and translate client requirements in Mandarin
+ M. V. I3 z$ L7 _•        Work evenings as required
Skills and Knowledge Required
# o2 d5 `8 o0 {4 i7 T4 U# c7 z•        Customer service skills
•        Technical writing skills
- U' L, e8 ~8 k•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
8 ?! j, @8 D! h7 I" m. ?•        Network trouble shooting skills
•        Excellent interpersonal and team skills
: z+ u: q  U2 Q9 E8 j+ y•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! U9 v$ o( p6 _' m! ^3 _  L9 ^•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
0 M# Q! v0 L# C) bExperience and Education
+ a; `( \3 S2 h% o9 ^•        Technical degree or diploma
$ m+ k% {5 {+ ~! q5 r•        2 years experience in a technical support role
  E& d, ?7 F2 DMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.