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Cover Letter
Writing the Cover Letters that Gets Your Resumé Noticed 7 e X) y7 N7 q" a& w! C( M* d
# M6 N, G8 N, g, q2 G" i8 DComposing Your Cover Letter
& g7 D$ z5 [# R) v$ YCover letters should be more than just wrapping paper for your Resumé. They should set you apart from other candidates by providing a sense of how you think and your eagerness to work for a particular organization. Most of all, they should give readers a compelling reason to want to interview you, one that includes both your qualifications and the vitality you can bring to a job.
+ L, k7 V% a4 qUnlike a Resumé, cover letters are narratives. You can use highly descriptive and persuasive sentences to evoke a positive response from your reader. Moreover, this format allows you to incorporate information, which reflects your knowledge of the target company (e.g., its industry, relevant issues, potential opportunities, etc.). The cover letter is an opportunity to provide customized information beyond what's in your Resumé-information that can tweak an employer's interest in your candidacy.7 W$ W; k; W: b) u% S! F, u
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Like a Resumé, a cover letter contains several critical components:
1 n! b5 o: I3 C/ l/ H The Heading. Remember to put your full name, address, phone number and e-mail at the top of the page. If your address changes during your job search, send another Resumé and cover letter for the position that interests you. HR departments won't bother to change the information on your first version.
" U# r/ `. @; x: b; K" V4 [; A The First Paragraph. This is the introductory section of your cover letter. In the first paragraph, you should state how you learned about the job opening and your reason for sending the employer your Resumé. If you're applying for a specific position, be sure to include that information in the first sentence of your introduction.
- _8 f s' D" Z% U. U5 _2 y If you've researched the company, be sure to mention why you're interested in it. You will differentiate yourself from the pack by making allusions to the company's products, philosophy or reputation. Be sincere, and employers will appreciate your interest in their organizations.
# n2 n) G. N" _ If you know someone at the company, feel free to drop a name-if that person appreciates your work and will speak highly (and unambiguously) of your abilities. 7 S2 k0 m- w9 |) s5 T7 U
 The Second Paragraph. Among hiring officials, the buzz word these days is "value offered." Explain the particular benefits you offer an employer. Not only will it get the employer's attention, it will distinguish you as a job hunter whose goal is to do the job rather than just get a job. Use this section of your cover letter to discuss your value as an employee over and above the information in your Resumé. # }$ e, \1 K* y
 Talk about your transferable skills, such as being a self-starter and having excellent organizational abilities. Cite a specific reason why you're the ideal candidate for the position, then customize your letter to prove or demonstrate that point. 7 i7 R0 \; s! I+ s! H
 Don't rehash your Resumé. Focus instead on two or three qualities that distinguish you most. Also, try to connect these qualities to the position's key requirements. If you have a particular area of expertise, this is the place to bring it up.
V% q( H# i) c8 b: t The Closing Paragraph. Before concluding your letter, tell the employer you'll follow up to confirm receipt of your Resumé and set up a time for a face-to-face interview. Always assume that an employer will respond positively to your request, and thank him or her in advance for granting the interview. . Y u b( C" M( N% a
Consider writing one standard cover letter...and then personalizing it as necessary. Your standard letter would include a general description of your skills and abilities. It would also highlight the most marketable aspects of your background.
) s \$ }& K+ zThe primary advantage to writing a standard cover letter is that you only have to write a great letter once. Once you've created it, all you will have to do is modify the introduction the next time you want to send your Resumé to a perspective employer. Of course, you don't want the employer to assume that the cover letter is part of a mass mailing campaign. Including the company's name and the position you're interested in makes your cover letter seem as though it was written specifically for that prospective employer and his or her company.
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Some Eye-Catching Phrases 9 E) {$ H: X0 W4 L' L! W3 V, M! o
The following phrases will add energy to statements2 ^" j9 Y/ p' v: e. C) V# |/ N! h
about your work-related duties and accomplishments. 0 X6 c' x4 k, B& e% U
HINT: Consider integrating other power words into these basic formulas.1 v& R8 k9 B4 F
Acted as liaison for/between...
( E$ W" c- W' l" c! r3 @Assigned territory consisting of...
6 F7 g2 `7 n9 x5 k0 Q6 H8 ^: FAccounted for...
8 \5 V9 l4 p, r! D9 p# ODrew up...
) i, }/ @+ Y* @6 `1 mMapped out...
4 h6 M- [4 F5 t( k; R+ Q* BHandled a territory spanning...! c7 o' k7 [( W$ [2 h* V; i+ f
Promoted to.... S% R g% Q. G: A
Instrumental in...
, M& Q" c! p# O% J4 J5 }Recipient of...
( W5 |# i. x7 `: l3 sRemained as...
& x, t1 y }8 P, q: l" VInnovation resulted in...
8 _% q2 h$ c; ^Honoured as...' A0 a, {& F6 j
...amounting to a total savings of.../ h+ b' @6 ?! O8 ?
Recommendations accepted by...
! h2 S/ a) y7 XAdept at...
9 s& K6 ^' h z) Q: f# W% wAssisted with...
* l' P' \, P p, x1 vTook charge of...
' W7 d2 I5 [& l9 CProven track record in...
/ n) D7 \. w( m$ \Experience involved/included...
! {5 a! v/ @+ x! S& WMore than X years experience in...
+ G9 u, U3 D' [5 e6 T; B JExpertise and demonstrated skills in...7 v* m, T9 L" M: }! p
Successful in/at...
- j$ w1 w* \8 X( dExperienced in all facets/phases...# e: w5 O, T" c; h; o
Knowledge of...
# @2 A: P! [" t; M+ nExperienced as...
4 ?. h. h5 Y h, e9 VExtensive training in...5 f4 L6 H, v# D$ D6 K$ L
Extensive involvement in...! |4 k" ]) S) T. f0 a+ T3 S
Initially employed as...
/ x, i( L" b0 ySpecialized in.../ K/ d, \8 g% k
Proficient in...
% M I) U) s( m- }Competent at...
8 X2 c( T7 ^# j5 p9 X0 W& Q. kTemporarily assigned to...2 K, ]" S/ ~ I
Sales quota accountability...
7 M" \- T9 Z, M8 t5 RReported directly to...0 y& W. ?9 j; A1 E0 W
Served/Operated as...
% g5 ?0 b) x, h! i1 ^3 r' p! jIn charge of...
8 I9 n2 p; x8 t7 F% X9 bDirect/Indirect control...8 U* g# e' S* b% z' O7 U" `
Familiar with...7 q) z3 s& _" F7 ]& [9 k$ u
Assigned to...
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. J* f# } x& g6 e: ePower Words NOTE: Power words are verbs, which will help you construct active descriptions of your duties and accomplishments. You should begin each statement with a power word-not "I." (The "I" is understood; you are talking about yourself in a Resumé.) Also, use the past tense in your descriptive statements, even if you're describing accomplishments relating to your current job. The only time you'll want to use the present tense is when you're describing the duties or responsibilities associated with your present position. 3 M0 @) L0 P U4 F
A' R! o" x8 Q6 v# w) b2 A
accelerated accomplished achieved acquired adapted added addressed adjusted administered advanced advised affiliated aided allocated amplified analyzed answered anticipated appeared applied appointed appraised approved arbitrated argued arranged assessed assigned assisted assumed assured attained audited augmented authorized averted awarded
& o# q, E+ S# `) ?" O# RB! f; N& c6 R. h0 u- d" A# U
began boosted bought briefed broadened brought budgeted built% f3 b& H* o6 S, D
C$ l8 Y1 b& h; m4 r- {) R; e% t2 z- }
calculated catalogued caused changed chaired checked chose clarified classified closed coached collected combined commented communicated compared compiled completed composed compressed computed conceived conceptualized concluded condensed conditioned conducted confirmed conserved considered consolidated constituted constructed consulted continued contracted contributed controlled converted convinced coordinated corrected counseled counted created critiqued cut
5 l1 z' W0 T5 \2 H# ID
& c0 |0 D" Z4 ^* hdealt decided defined delegated delivered demonstrated described designed determined developed devised diagnosed diagramed directed discharged discovered discussed dispensed displayed dissected distributed documented doubled drafted
, U6 y$ q$ m* T4 p! N& KE8 q; s' h) i, Z; L& Z# v
earned edited educated effected elected eliminated encouraged endorsed engendered engineered enhanced enlarged enlisted ensured entered equipped eradicated erected established estimated evaluated evolved examined excelled executed exercised exhibited expanded expedited experienced experimented explained explored expressed extended
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facilitated familiarized fashioned filed filled financed finished focused forecast foresaw formulated forwarded fostered found founded fulfilled furnished
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0 y/ w- X9 Q2 K' q6 z& K# ?4 Xgained gathered gave generated governed graded granted grasped grossed guided5 I! O! I! K7 H' \) I' v5 ^5 P
H
. N3 Q3 f9 x: p" mhalved handled hastened headed helped highlighted! I4 _' ^% r% a* _
I
# E& a! w7 Z2 V5 R% widentified illustrated imagined implemented improved improvised inaugurated incorporated increased indexed initiated influenced innovated inspected installed instituted instructed insured integrated interpreted interviewed introduced invented invested investigated involved issued8 h4 o0 a- i' G; v# B' v( Y
J% f0 M6 T( ^1 [; n4 j
joined judged
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; A: n. E# V- p, T+ G6 Z( Qkept
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* D: }6 V3 G# Vlabored launched learned leased lectured led licensed listed located logged8 _9 s! P6 ~3 }6 E1 p, ?+ M% @, n/ y. Z
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made magnified maintained managed matched maximized measured mediated met modified moderated monitored motivated moved. W' y3 h a# p) n( E5 V2 Q
N
9 @ P8 I8 n- _ G, knamed navigated negotiated netted! K* u. y& c' A6 @* [6 ^4 C
O
3 R& n: r/ U2 E2 Jobserved obtained officiated opened operated ordered organized originated oriented overcame oversaw: T5 Q. |* o, [2 Q3 x
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paid participated patterned perceived perfected performed persuaded pioneered placed planned pooled possessed prepared presented processed procured produced programmed prohibited projected promoted proofed proposed proved provided published purchased pursued
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qualified questioned quickened z5 D3 ], h- o3 K& h
R
; M3 ]+ r/ g# m( j! r+ |raised ranked rated ratified reached realized received recommended reconciled recorded recruited redesigned reduced reformed regenerated regulated rehabilitated related released remodeled removed rendered renovated reorganized repaired replaced replied reported represented rescued researched resolved responded restored restructured retrieved revamped reversed reviewed revised revitalized
% R, D' }. |: d, h3 ^1 J5 q3 y9 IS" g: i3 m H3 L: n' v& V. X/ w
saved scheduled scouted screened scrutinized secured selected separated served serviced set shaped shared shortened showed simplified smoothed sold solved sorted sought sparked spearheaded specified spoke stabilized staffed standardized started streamlined strengthened stressed stretched structured studied submitted substantiated substituted succeeded suggested summarized superseded supervised supported surveyed syndicated synthesized systematized
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tackled targeted taught terminated tested took toured traced tracked traded trained transcribed transferred transformed translated transported traveled treated trimmed tripled turned tutored: N1 u9 J9 V2 o3 g( Y
U. \; L* I) e6 q7 d; O# l
umpired uncovered understood understudied unified unraveled updated upgraded upheld used utilized verbalized verified visited
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validated verified
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waged weighed welcomed widened won worked wrote
/ z% F) ~7 Q: m2 T; _9 WAdditional Eye-Catching Language
( R, @* U d1 w3 m5 [- L9 V+ Z+ ~ability
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capable capability capacity competence competent complete completely consistent contributions
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: M [# G9 V1 f7 {% zdemonstrated developing disciplined9 N0 n( r+ Y: u) d( H! J
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educated efficient effective effectiveness enlarging equipped excellent exceptional expanding experienced ; V1 Q* m) M$ w+ B
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global 1 ?4 I. |; s8 z1 A* E
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increasing
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% o! w2 y7 a: }8 ?# g& e R- zknowledgeable
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major mature maturity * ^, d0 O5 _3 G/ N
) V/ y( F+ }/ b+ g! V9 z% s9 Snationwide 7 |+ f' `4 w" ]. u/ y% p, w- Z
( t5 U% J' l9 J8 k, [% koutstanding 4 `6 S" w" S2 M, O {$ ]
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performance positive potential productive proficient profitable proven f$ r1 j2 x S- K, n
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qualified
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record repeatedly resourceful responsible results
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significant significantly sound specialist substantial substantially successful stable . Z! S: ]$ Y" }2 b. R: J1 h
5 n {* q' s) V5 u( t, ^
thorough thoroughly 0 e+ m3 `& D. n0 v, o
9 q6 K/ H$ H% ?- ?5 Eversatile vigorous & Y& o8 h: I6 c' U& I0 ~. m* T/ Q) e
well-educated well-rounded worldwide
& N4 ?4 @/ R" P! s! ~+ N: z9 D4 pKeywords Keywords are an indispensable component of modern, computer-friendly Resumés. You should integrate relevant keywords wherever possible throughout the body of your Resumé.
) c0 g c* @& j% ?" m+ g4 yNOTE: New keywords are constantly entering the occupational vocabulary. This list is by no means exhaustive. Industry jargon has become increasingly specialized, so there are always new keywords to be uncovered. Keep your Resumé up-to-date with the latest buzzwords circulating in your field or industry. You can't afford to have a stale Resumé, for it will surely be passed-over as yesterday's news., J$ l5 g- x: I( ?
General Keywords Covering All Concentrations
) p' y* |, M% a hAlternatives
3 _% C. |1 T+ T# j; f- ]Analysis. j" P9 ~7 S" X( I7 [, x
Analytical ability
- M& f5 H7 x) i: P( gArticulate
& i( ?) F# ^8 n( i% V, z$ m/ f, rAssertive# _+ Y) M4 j1 p7 Q' U' Z% @7 v
Assessment7 @0 C' n- l- ` H. K
Automated. P- S) ^( J# S
Bottom-line
5 h; m6 {% V0 s( |6 T6 Y& F# u* IChange creation
! y) b& }- v! NChange management
. a8 O; s1 j6 ?* v3 mClassified
9 o3 E! ? W- y! r5 nCommitted# }6 U5 o/ S* s9 [* O/ D1 \! R
Communication skills
! K4 Y3 u8 B: q% Y8 E# lCreative" d, d( ~2 d, W* k" ~- l
Deadline-oriented
" y5 }* K" q5 G: A; vDecisive; a; [, E6 h! a. z7 x
Delegate
) F1 G7 S5 |- n% }# W4 X/ s: L. p; c8 d: eDirect4 E. q4 l; |, ~6 u9 _5 l
Driven' C' C) \6 O2 @1 n ]
Enthusiastic# A2 ?* M8 q2 r7 z
Initiative Innovative
- e; ^( d0 P1 n1 K+ _Insightful
( j4 c" K! k4 T2 Z* PInterpersonal skills3 r! _. {3 c. a, | T. F$ E2 ~
Leadership skills
* c$ x& L! f8 U' I9 `% F' D. m. |Management6 D( E ?4 r7 E4 ?0 w1 U: |
Model x- N0 r5 v A* B2 d- N1 v$ K) ~+ x. r/ h
Motivated
, R4 U. J v! P$ T4 nNegotiation skills# q0 x- y- H/ Y9 [7 V% V
Over-achiever
; k5 E( p1 ]5 L; M* H1 ZObjectives
6 c' }+ Y5 P ^8 w# _ i+ D. oOrganizational skills
1 I7 ?/ }/ u$ |3 NPatient6 Y3 P$ a7 m3 F; d4 Y
Personable8 x4 z5 d4 K1 m8 l
Presentation skills
& B9 s) I( D0 Z( u& H" }( RPrioritize7 E5 w1 ^9 t0 p9 g; V- W
Proactive& g. u6 g3 L0 s; E) |3 K' w" ]3 f
Productive! q8 w" d% `4 K" G+ n5 d
Problem solving' V0 z2 s k8 L$ u9 E9 x
Product safety3 C% J! M+ P; @0 [$ h0 S( Y
Project management7 I5 N" p: U% b* e$ G9 \
Quality management Re-deployed) J( \, \9 b' R; i6 j
Re-engineer6 A" |! s* P3 Q& ~" `$ i: M" Z$ A
Referenced
3 C2 t/ _6 ~- ?5 [Resourceful! c6 s5 r4 X8 z
Results-oriented
2 k& Y9 w! r$ \5 k: N) mReviewed' M! S; _% S i3 G0 o% \
Self-motivated
& s! e7 C9 ^9 F& WSimulation
! l2 D& |) d# A2 u0 [Spreadsheet
/ z* r. ]. F0 p6 C- KStabilize
2 h3 z& i7 \* `' Y. bStatistical analysis" I9 x! f: E0 o( R# ?$ O7 b
Strategic planning& Q, }* L5 c5 ^
Strategy \: |! y B( m& u6 w5 b4 v
Supervise% A. d3 `3 Z" j5 e5 e* O
Systematic; ?4 i+ F& o* k/ Q3 j
Team building* B3 J9 L1 B& d# Z+ w; R
Techniques4 e# {8 F% s! f2 P5 K: k! ~8 s- l
Time management skills+ y* B6 C+ F9 z" w! n( w
Tools
3 }! O y. @' C; b, \Tactics
* A, Q: b% m& J' N% ?' m- sVersatile / H# b% P9 T5 m3 D( i7 h
Keywords Associated with Finance and Accounting
7 q9 P- K& v' T, _- TAccount management
) ?8 Z/ [% g L" Y! u6 Z8 @AP C! k! F5 U' {
AR a3 f. }. s- \1 l8 b1 R) r
Asset management+ F) \, `. X. H1 Y$ Z5 Q
Asset valuation! ]* S, X, w8 p' i
ATM
) X; B, Q7 h- j) A) nAudit; Z8 P+ i& P5 M0 Z
Banking* d7 @2 }- ~, Y- z
Bonds% i/ a6 n1 N; K
Budget management
, X1 k# C- N* x- B5 f9 | eCommercial leasing& r% c% w; R+ t+ T
Commercial loan
, F4 H4 q8 J" S. wCustomer-driven Conversational
) a8 q- x1 m/ \+ }Debt& g+ w0 B" t" i: |
Dividend reinvestment# V8 E1 ^$ u; }
Equity
; ^7 V# w$ t2 X( n/ W2 w3 _Estate planning
/ z; F9 R* i4 S2 O3 X, U+ r# [, m- KFIFO
9 \2 V) Q3 l5 rInvestor relations
( R$ [! S! g, b2 d' b4 ~1 WLoad/no load
6 W& s$ _' B! b/ a& ~Payables management9 s! k+ D, Z' q8 b) l; B- d! z% y4 _
Price-earnings ratio
4 k# X( x2 Z% f9 SProcurement8 D4 @# T$ L8 F, z5 \ v2 t" V- |3 T
Real estate appraisal Receivables management
" L2 _1 T. S% {, U6 v2 gReconciliation: ]4 x6 D$ w7 p1 s' m g2 t
Repossessions6 Y5 I! k& U6 ^/ N0 ]) j
Risk management: t& _1 _: r- P
ROI( l: D' E5 b8 T z J6 m6 }- L
Securities
/ l, t# w$ ? d# L' YSite assessment
/ }/ X! @3 ?0 b: _" E# T/ yStocks, i8 G3 B' g% I1 b, A) j' I9 F' |: v6 H
Tax-exempt
" E% U( ?$ n+ `! ~Tax-free
$ h' ^4 L# c8 Q: [1 I- s, JTax strategy- Z- {* X7 \2 G' Z8 A
Trust services
; |% j$ j; i6 S( S. lKeywords Associated with IR) h. O T: ^5 p- G
Background investigation& g9 ~9 N) e: A9 i8 W
Benefits4 i) \- W4 c f; Q
Career planning7 T# e9 M N! H* g7 }5 {
Compensation
( \* {- V% y9 rCross-cultural training' \2 f% @* ?' R) }1 ]! ^% [
Disability plan* c$ t! F6 w7 S0 d
Employee assistance Employee misconduct) U' q, x T; a6 L9 f$ i( |6 n
Employment equity/ h7 w4 m# A/ v) B
Ethics
: f+ Y- y; x) X* TFlexible benefits, P: a# D% n" ]* K' H
Grievance2 i7 ?- E( u2 X6 D1 F, J/ ]9 a
Healthcare administration, r# m9 ~& }* N- b; {9 M
Hiring j) @: z& l5 v8 `: g* i
Incentive6 ]5 V9 N: G* s; W1 @/ O" Y
Interview
+ G/ s$ R% ~) [- @0 D! @. qJob classification Legal issues
1 H, O b3 [# h. s& L3 k3 sMerit pay+ y. T0 B/ n$ {5 A. Z' I
Organizational development
, k+ Y6 [" D- x& d: [Peer review& t/ q( U W! K) S3 v
Pension
7 i9 V! ]+ U! o+ `Performance evaluation
) X+ E- Y1 C$ L6 B) |% l5 j* V: eReview1 y3 h6 }* r( {. o5 {1 x
Salary structure
# W, |+ {# E0 o, ?4 A) vService awards# D4 P' ^ e2 O% x
Training
& ^. w' p0 K2 d( k7 @Keywords Associated with Marketing, Sales and Marketing Research5 C6 _0 {0 t, N5 [
Advertising; R$ f$ U- i5 U/ K4 u
Agency8 {. ?, N2 P% E( [/ d8 m
Block plan
3 t5 j( ]; S2 {- DBrand management, v _& I" g: {0 [6 r( t
Campaign
( V* Z9 q/ n" R) u8 tCollateral materials
8 l% r, R1 A* |- j" F/ sCompetitive analysis
9 s. L) D3 @1 ?, p5 bConsumer
& p" x- }3 Y# l* g* FCreative ability
; i9 |, @5 t1 Q$ G- ACustomer relations f1 R9 f% A6 s7 k: S
Demographics
" F1 R+ [: \2 c: wDirect marketing
; v) V9 ^- m% [% l1 ]( I9 ]9 }$ bDisplay
/ b! x! }6 x" U& m8 @) |/ wDistribution channels Feature! U5 e0 Z- w. ]6 C6 g- N1 Z9 x
Image% Y, u7 L# s* P
Inventory turns0 y2 O2 U+ s6 [: v
Launch4 h0 h, z" v5 X; o+ u; z5 g
Market analysis
`3 g/ v( S# LMarket assessment
S5 l& x* {5 B% h) g1 FMarket share9 c" [. L( ]5 ^1 s6 @( S
Media planning
* [' s l3 j) T W- v3 OMerchandising4 O5 c5 c4 I7 x2 f7 Y
Packaging
6 b# W; c$ A2 a" QPenetration2 s& r$ c3 ~5 O3 V* Q' J
POS / point of sale, t* v0 h$ V7 e! A: N# d
Price value
/ ~* C! f6 w/ \8 m1 [" h$ HPrivate label Promotion' {. T7 a8 w. {/ O
Promotional materials
8 s$ _. P1 ^' k8 X. VRebates) U* @' _6 ]0 g+ U/ ^5 e3 _+ H4 k" I
Revenues
+ _/ J8 u" [7 i5 U1 wSales
" q. e! p0 d5 r: @Sales maximization: Q+ o) @" c4 k! i2 ]1 U+ t% m
Segmentation
7 R( S+ z7 Q+ i- ZSell-through
I1 e+ m% l9 t5 b7 H0 P! n9 jStatistical analysis
$ v7 x- ^+ ^6 n3 J$ _; OTargeted customers1 ?+ Y7 c/ k, P1 u- t
Trade management v; Q# v+ e. j1 M
Vendor
. C" ~" w( f* K# s( Y) G) |( mKeywords Associated with MIS
' K; x7 U' R9 v+ ` s' MAnalog# a8 \: `- a% K) V5 A, r8 a# V N, n2 R
CAD( \( N2 R+ y( E5 d8 V# W5 y/ c
Client-server
5 V% a4 o" X1 I2 wCompugraphics' N# n1 `7 a+ x& k ]
Concept design+ k- c% N- h' M
Data modeling
1 J, P8 K; O3 c7 x) O5 IDatabase Desktop publishing9 B e: x& W) ^; G: g# M% L. n1 [
DOS; g, M, E7 w/ S: W
Internet
) Y% `: R( w# ^9 O F* j9 |LAN/WAN
* C) Q1 B. i! ^2 S. P* k% I) ]Laser3 j* n3 _# l* u6 X7 [* f
Mainframe2 l+ p0 }8 r! E0 O
Multi-tasking Optics$ m" J; S% y3 H4 `3 }7 N9 K
OS/2: L3 w& C9 ?1 m4 w) u- Y# N, V
Product support
8 U1 b$ D a* w) O# k* o# e5 b1 iSoftware development" T& l W$ J# ~
UNIX 0 i% r* [6 f0 ?
WINDOWS. x) A2 W) I% z: p& z2 P
Workstation7 t5 b4 ?- |- H' }& J" e) B7 B, a1 T
Keywords Associated with Operations
$ F; Y( V! a8 N# _0 P2 z% F0 O9 yAutomated materials handling
: o) e+ e! D6 V6 s+ P% iCAD
/ h0 n+ A. l4 v& BCAM" o% j- j6 A8 k7 W7 |6 \
Change management3 ^6 P' H0 j3 ^9 |, Z
Flow diagrams JIT: j( P; \# s9 e! j
Manufacturing operations6 a8 o5 _' {4 z3 ^! S" Z( C
MRPS3 V W7 A5 g$ h( O
Processing maximization Project management
+ n+ ?/ M+ K. M& ?/ nQueuing theory
j7 D5 X! e/ R7 d; ]3 M% a+ SReal-time processing control% w$ {! W, [5 i1 O- y! e0 [0 T6 C3 y
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