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Cover Letter
Writing the Cover Letters that Gets Your Resumé Noticed
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* |0 U" J0 [, j# MComposing Your Cover Letter
0 e1 n$ Q8 O6 ^) r# h7 aCover letters should be more than just wrapping paper for your Resumé. They should set you apart from other candidates by providing a sense of how you think and your eagerness to work for a particular organization. Most of all, they should give readers a compelling reason to want to interview you, one that includes both your qualifications and the vitality you can bring to a job.
1 p- g+ ?& e% _- C' L+ q+ ~Unlike a Resumé, cover letters are narratives. You can use highly descriptive and persuasive sentences to evoke a positive response from your reader. Moreover, this format allows you to incorporate information, which reflects your knowledge of the target company (e.g., its industry, relevant issues, potential opportunities, etc.). The cover letter is an opportunity to provide customized information beyond what's in your Resumé-information that can tweak an employer's interest in your candidacy.8 N" s2 N1 Q5 h4 m- _3 N% J2 V
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Like a Resumé, a cover letter contains several critical components:% d( Q4 Q$ Q! x
 The Heading. Remember to put your full name, address, phone number and e-mail at the top of the page. If your address changes during your job search, send another Resumé and cover letter for the position that interests you. HR departments won't bother to change the information on your first version.
1 ^, Z/ A5 Q+ X The First Paragraph. This is the introductory section of your cover letter. In the first paragraph, you should state how you learned about the job opening and your reason for sending the employer your Resumé. If you're applying for a specific position, be sure to include that information in the first sentence of your introduction. 7 i* w5 h' ~( ~. n$ {
 If you've researched the company, be sure to mention why you're interested in it. You will differentiate yourself from the pack by making allusions to the company's products, philosophy or reputation. Be sincere, and employers will appreciate your interest in their organizations. ) S, G. q7 \+ x/ D4 |
 If you know someone at the company, feel free to drop a name-if that person appreciates your work and will speak highly (and unambiguously) of your abilities. : {5 ]( y2 }5 `1 u/ C
 The Second Paragraph. Among hiring officials, the buzz word these days is "value offered." Explain the particular benefits you offer an employer. Not only will it get the employer's attention, it will distinguish you as a job hunter whose goal is to do the job rather than just get a job. Use this section of your cover letter to discuss your value as an employee over and above the information in your Resumé.
3 {& | h% G( h' ~ Talk about your transferable skills, such as being a self-starter and having excellent organizational abilities. Cite a specific reason why you're the ideal candidate for the position, then customize your letter to prove or demonstrate that point. # R6 U. c3 a6 i/ i) A
 Don't rehash your Resumé. Focus instead on two or three qualities that distinguish you most. Also, try to connect these qualities to the position's key requirements. If you have a particular area of expertise, this is the place to bring it up. $ ]5 g7 b+ a4 H2 p( `7 r! l
 The Closing Paragraph. Before concluding your letter, tell the employer you'll follow up to confirm receipt of your Resumé and set up a time for a face-to-face interview. Always assume that an employer will respond positively to your request, and thank him or her in advance for granting the interview.
9 b5 H) _0 v: sConsider writing one standard cover letter...and then personalizing it as necessary. Your standard letter would include a general description of your skills and abilities. It would also highlight the most marketable aspects of your background.( T6 Q8 r3 I: M J8 b/ H3 _" w
The primary advantage to writing a standard cover letter is that you only have to write a great letter once. Once you've created it, all you will have to do is modify the introduction the next time you want to send your Resumé to a perspective employer. Of course, you don't want the employer to assume that the cover letter is part of a mass mailing campaign. Including the company's name and the position you're interested in makes your cover letter seem as though it was written specifically for that prospective employer and his or her company.
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[0 k. o) F0 P( a7 vSome Eye-Catching Phrases
8 w2 [; d: l* xThe following phrases will add energy to statements
& }* u3 n0 ]- z! _4 V" cabout your work-related duties and accomplishments. ! f( u5 |* T1 |# i; b
HINT: Consider integrating other power words into these basic formulas. e, Q o/ N' X, U8 R, U& o/ T
Acted as liaison for/between..., o7 |! L% ~0 S
Assigned territory consisting of...4 T( |. t" _% \) ^9 M+ j' v* @
Accounted for...
; X% w, _- V. z8 n! [Drew up...* E& M7 m0 B! H" {
Mapped out...
9 ~6 t% V* z2 k W" [0 F! FHandled a territory spanning...! F5 k9 V H/ T& ?6 ~' U# Z k
Promoted to...6 X2 c6 q3 I7 c' L
Instrumental in...% ^9 q+ B; x$ Y: L5 y$ P8 f% f
Recipient of...
* R7 d* n7 O2 ]/ B( R3 [Remained as...
/ J2 B0 N3 d( ?: e/ s! q4 l$ GInnovation resulted in.../ `+ n5 m: K9 E- B
Honoured as...
/ q3 H+ a$ S- Z2 F N, @- U...amounting to a total savings of.../ v0 w% i E2 L
Recommendations accepted by...
- B$ o: S' x7 h+ A; ^1 K! ?1 nAdept at... 9 b/ D5 h7 C' l( \
Assisted with...
6 H( J" a; R, ]$ ^Took charge of...
. O7 c; M0 q' ]. k4 xProven track record in...$ g/ E" W, y I
Experience involved/included...! f3 e# P8 L+ {, I2 b$ v
More than X years experience in...
8 B# I3 X; Q8 g8 HExpertise and demonstrated skills in...; Y: v8 S2 V% [
Successful in/at...% i. T7 F5 C1 z( s R/ f' M8 T; }) |
Experienced in all facets/phases...9 D- B! F* a; Y% W: u' `$ S: B& H
Knowledge of.... B: b' j6 |* D( l) j4 k$ g6 e
Experienced as...
3 H3 ^* X# k' f3 m, K9 SExtensive training in...
7 }0 _5 b* K$ o2 Z+ }Extensive involvement in...
5 i- `+ b$ G4 G; }Initially employed as...
3 {! I) u9 l& L, a7 l: a1 f7 @6 HSpecialized in...
& ?6 F" X8 }2 S% |+ zProficient in...
6 |8 m. ?) l( Z" R& i& B: z+ f" WCompetent at...) U! c$ `2 e0 B5 ~6 z/ q6 f& ]
Temporarily assigned to...
* S. c2 i9 j P3 b$ T3 nSales quota accountability...; s5 D" d# E. W* ~" d, s. q. @4 p
Reported directly to...
2 o% x5 |( |* r$ hServed/Operated as...
) t- t4 i0 R" x3 ?% ~& cIn charge of...8 d" h" h; m2 H- S" D# O5 z
Direct/Indirect control...- Z% T+ A( B, r
Familiar with...: g# Y# N& ]3 |, v
Assigned to... ' q, l3 @, s1 B6 G7 ^ f9 [) s
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Power Words NOTE: Power words are verbs, which will help you construct active descriptions of your duties and accomplishments. You should begin each statement with a power word-not "I." (The "I" is understood; you are talking about yourself in a Resumé.) Also, use the past tense in your descriptive statements, even if you're describing accomplishments relating to your current job. The only time you'll want to use the present tense is when you're describing the duties or responsibilities associated with your present position. " y7 [4 O' [: g0 `4 ~8 {6 _$ D& k
A
J& q6 f$ J* F6 U8 taccelerated accomplished achieved acquired adapted added addressed adjusted administered advanced advised affiliated aided allocated amplified analyzed answered anticipated appeared applied appointed appraised approved arbitrated argued arranged assessed assigned assisted assumed assured attained audited augmented authorized averted awarded
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5 M/ y: Q) h3 `9 }- n' Q& Gbegan boosted bought briefed broadened brought budgeted built
' U& o' i; h' g1 }1 }) }C
- t) A, `3 u" }calculated catalogued caused changed chaired checked chose clarified classified closed coached collected combined commented communicated compared compiled completed composed compressed computed conceived conceptualized concluded condensed conditioned conducted confirmed conserved considered consolidated constituted constructed consulted continued contracted contributed controlled converted convinced coordinated corrected counseled counted created critiqued cut( s( S7 K( ?; ]7 N) e e# O
D5 X' V* @; {& K: J7 C
dealt decided defined delegated delivered demonstrated described designed determined developed devised diagnosed diagramed directed discharged discovered discussed dispensed displayed dissected distributed documented doubled drafted& D0 ?. T |2 y1 h- [4 X4 m0 a3 z
E9 y+ o d N5 u0 S- e/ O5 J
earned edited educated effected elected eliminated encouraged endorsed engendered engineered enhanced enlarged enlisted ensured entered equipped eradicated erected established estimated evaluated evolved examined excelled executed exercised exhibited expanded expedited experienced experimented explained explored expressed extended
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facilitated familiarized fashioned filed filled financed finished focused forecast foresaw formulated forwarded fostered found founded fulfilled furnished4 k' c! L% v# a/ a& O. I& j3 b m
G
# l+ i, }2 s! c* b8 Pgained gathered gave generated governed graded granted grasped grossed guided. h' _+ p# S5 b, g7 d0 J
H
4 u- i6 T7 o* `5 a. u- s9 V$ Thalved handled hastened headed helped highlighted4 \4 S# a9 |' V) U: b
I1 f, S2 y8 v7 U5 r0 R
identified illustrated imagined implemented improved improvised inaugurated incorporated increased indexed initiated influenced innovated inspected installed instituted instructed insured integrated interpreted interviewed introduced invented invested investigated involved issued9 { }( _0 U; K8 [) u( R7 }
J! a' P; Y. e! ]! j3 [- `8 w9 b
joined judged- x6 @* Z5 Q( P8 A( T3 U- P
K
' [0 r1 Y3 C) rkept5 G3 u, W6 W V6 f
L
3 S! u' u, m- Dlabored launched learned leased lectured led licensed listed located logged F) H0 N% G, Y' x2 |. I
M
( L5 \" p. Q+ y$ H( ^8 Jmade magnified maintained managed matched maximized measured mediated met modified moderated monitored motivated moved
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named navigated negotiated netted8 U7 s; y9 Q$ u
O
. c$ S% h' c, g8 V c' V& w) Qobserved obtained officiated opened operated ordered organized originated oriented overcame oversaw
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paid participated patterned perceived perfected performed persuaded pioneered placed planned pooled possessed prepared presented processed procured produced programmed prohibited projected promoted proofed proposed proved provided published purchased pursued5 T3 d: p; {% `+ M9 X, T" t
Q/ k f& X( ]3 C: k; U
qualified questioned quickened2 U+ s! u- V* r" h; ]$ M2 l
R; B* o8 Q$ k% s! q# D0 M
raised ranked rated ratified reached realized received recommended reconciled recorded recruited redesigned reduced reformed regenerated regulated rehabilitated related released remodeled removed rendered renovated reorganized repaired replaced replied reported represented rescued researched resolved responded restored restructured retrieved revamped reversed reviewed revised revitalized
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+ O4 I7 Z2 }% {4 ksaved scheduled scouted screened scrutinized secured selected separated served serviced set shaped shared shortened showed simplified smoothed sold solved sorted sought sparked spearheaded specified spoke stabilized staffed standardized started streamlined strengthened stressed stretched structured studied submitted substantiated substituted succeeded suggested summarized superseded supervised supported surveyed syndicated synthesized systematized2 V1 z+ c8 Z u! ]' U2 B
T3 ~; o2 q( v0 q4 Z9 K2 F8 F! S
tackled targeted taught terminated tested took toured traced tracked traded trained transcribed transferred transformed translated transported traveled treated trimmed tripled turned tutored5 a: _( a; J# a7 a8 u* _
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umpired uncovered understood understudied unified unraveled updated upgraded upheld used utilized verbalized verified visited
+ Q4 R8 m' ]" ?5 I- K, W& E7 g4 PV* c& x0 ^. p. l q# q
validated verified
8 U& A% R2 O; O% Y6 yW
/ z8 c7 ^8 Y" W6 v3 I! Qwaged weighed welcomed widened won worked wrote
# X% K8 e; T+ lAdditional Eye-Catching Language9 C- G( c3 m( ~" \1 Z( I E
ability
6 a' v2 X! J) L* s9 g/ H$ a7 F/ ~1 r" k. K$ b. h
capable capability capacity competence competent complete completely consistent contributions
) n5 [" c) \1 H* c
7 Z/ r9 g" O! F% b6 p# P3 F3 rdemonstrated developing disciplined
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educated efficient effective effectiveness enlarging equipped excellent exceptional expanding experienced
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# w# @0 T1 S) {8 N" sglobal / i! D- z; W) i/ M9 _' K" I8 l
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increasing ! Q9 g. l# y+ y7 p% j+ A
* M2 \% G9 E/ @3 z, [knowledgeable , U+ ~) |% D/ ^( \2 l
* i+ d( N! _/ [' c9 ~
major mature maturity
5 \$ q+ l) @3 t% k+ i; C
4 B! G5 w2 W' Nnationwide 1 Y x+ Z9 p3 S; C% |, c0 v
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outstanding " L7 ~4 T- ?$ {$ M! |
, d+ e) a! f# o: kperformance positive potential productive proficient profitable proven : \+ y4 _* }- ~! O4 r8 r
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qualified
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record repeatedly resourceful responsible results 5 w8 y; D/ K: c/ L8 T# o0 d* @
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significant significantly sound specialist substantial substantially successful stable 3 ~1 s/ e& \+ J7 K' l0 _9 K" S
, O" k& m; r8 x6 ?2 ~1 l4 E
thorough thoroughly
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, P. S, N% s8 l0 B$ aversatile vigorous * L9 b% E5 C, e. R' }0 U$ @
well-educated well-rounded worldwide
7 s3 s4 @; S* w, ~/ k! kKeywords Keywords are an indispensable component of modern, computer-friendly Resumés. You should integrate relevant keywords wherever possible throughout the body of your Resumé. ' y' j6 c8 I& Q4 @+ X# f
NOTE: New keywords are constantly entering the occupational vocabulary. This list is by no means exhaustive. Industry jargon has become increasingly specialized, so there are always new keywords to be uncovered. Keep your Resumé up-to-date with the latest buzzwords circulating in your field or industry. You can't afford to have a stale Resumé, for it will surely be passed-over as yesterday's news.2 x% j: @+ _+ ~+ [
General Keywords Covering All Concentrations& T2 ]1 p, ]( e2 W
Alternatives
1 w2 a( J# R9 O WAnalysis9 S' y/ {4 k/ w5 _
Analytical ability: q3 e8 v+ g5 J# h
Articulate
3 V+ c' C& F/ e! m5 @Assertive7 u: {9 E; A! V, o: s1 x' s. M
Assessment
. w! N! j1 I+ H0 w2 u FAutomated
1 B( Z" d$ G0 M( {- T! cBottom-line
# n+ h: r' \' F+ u3 bChange creation
, z4 k; O! g7 v, g, [% {' bChange management* g) R2 L+ F) I7 I, x& T& Q
Classified" {0 m* P7 o: c/ @
Committed
+ q2 {$ u6 ]/ xCommunication skills% k) m8 N, ^# `' s2 e
Creative& K X4 Y. ^$ C7 Q T! n. e) {. q
Deadline-oriented
( { w( n1 G } H& x# I% bDecisive" Y3 x4 @. _) d7 W
Delegate( W3 c! o% d% v+ ?) e) L6 z3 y; M
Direct
! ]+ p. H: P l6 H+ s7 w1 _ A; fDriven
# w! l, e* i0 Z2 J3 dEnthusiastic: `- S$ n( T/ a, i G# f
Initiative Innovative
+ {: ~2 l/ i2 A. L/ O# kInsightful- u/ J/ i8 m+ U- g! k
Interpersonal skills
( W' |# j3 L/ W' [6 c' eLeadership skills
2 Z* p5 G& R' N2 `, W* w& JManagement
& O3 d8 a! Q" K# gModel
1 \$ `: \+ ?, D p2 [/ f4 F* c* ~Motivated ], Y$ q- e) U' C2 I( L2 F
Negotiation skills
9 k1 u$ T# d6 GOver-achiever
9 G g* I$ n0 q! _# |3 t* Y7 m8 t2 xObjectives7 Q# S3 ~4 g2 h1 K
Organizational skills
+ I8 V$ R2 }- KPatient4 U$ s: R' V% N0 N
Personable/ ^2 X4 V: k" k' c0 n8 J5 x3 S% j' Y
Presentation skills) W, l. h/ J1 P* p* `
Prioritize* D6 c$ z5 ]" O$ z# }
Proactive
5 j6 g( N R4 E% |4 TProductive
# a; z1 q0 d; | ~Problem solving7 b5 u. Z; w2 a. K0 b
Product safety
B& h. M7 d7 ~$ S3 m$ R4 e4 bProject management
% s* I3 \& Z. h0 {/ O- g# j5 F' S; \6 w3 wQuality management Re-deployed% [* V0 J6 J E5 j4 D3 T
Re-engineer
/ b+ j* B4 h [9 RReferenced& ^0 ]6 v J1 D/ w% ?) m
Resourceful
\2 L2 T5 F# PResults-oriented8 U3 e% p i$ b; _: {. R
Reviewed
. e9 E5 [& ^# h W; tSelf-motivated
. \% F" z& O+ y3 n5 W* vSimulation, @ _& X* f9 Y# n7 v
Spreadsheet; ^5 p }# k2 w, }. d
Stabilize
% x4 L4 r2 ^- z. C7 WStatistical analysis5 `" O- h' u. p8 d: V+ s3 Y* q5 C
Strategic planning _+ J( [2 j- q N9 j. A$ r' ]
Strategy
, `' k# F. ?" E2 p Y$ OSupervise! g, b8 C0 E& }: D6 y: t% e3 I
Systematic, j9 _" Q2 C3 n) M- A- S
Team building
3 H, [9 T+ q$ t' X5 t" v5 H* iTechniques
7 M5 @' q2 O ?) Q% {6 ETime management skills
* R, O6 M) J+ G* gTools0 @: X- |) h8 \( ?* G8 L! s$ V8 A
Tactics
8 k! W9 T" p6 I; ^: U3 @/ IVersatile
& \4 h5 D1 x2 H0 X2 l" F" E6 j7 ZKeywords Associated with Finance and Accounting8 N0 c9 O* t E# s) d. _
Account management
! l4 F/ A# R- y$ s/ b- zAP
$ T% c9 e6 [$ R( a, X* I; ?. KAR& o- b& j( l8 T, g+ a m- M% C
Asset management
9 w* F, V) }+ y4 D( |' \/ JAsset valuation
W" K9 e9 _! jATM$ x- w0 Y1 `' l- N, Q" T
Audit
5 T9 C7 L+ m( y% }% s" V9 QBanking9 a, o' `6 g# j
Bonds) C$ z. Z3 O& j2 u5 Y! g
Budget management
2 B7 X4 K$ ~7 n2 z6 t2 yCommercial leasing
( i8 Y2 |4 [/ B c8 s, ^Commercial loan4 B4 H H( Q. C+ I1 m
Customer-driven Conversational
7 g/ N7 [. g( G. a0 I" y0 eDebt: \% c S- O. P5 J
Dividend reinvestment
# |4 O4 R9 b& }Equity
8 L6 W0 u1 |7 m9 S, u8 s& x lEstate planning r; k! b- ]" T8 f( i6 x* c
FIFO
% F7 j7 d+ O6 PInvestor relations
0 ^2 {& U. S( g6 L4 KLoad/no load
5 j* C6 ?% T& u, Q8 N: E+ NPayables management
( e8 k( i9 Y6 s' C, C& Z. CPrice-earnings ratio
1 _- Z; D) G; H$ w1 c- K3 W7 @Procurement
, e4 f/ L% m/ e; k. Z" b$ |" fReal estate appraisal Receivables management
. g% m8 `: ^: g: jReconciliation! j, y$ Z* \& I% [6 U8 F
Repossessions
/ T) ?) R! x$ ZRisk management
% a" H0 {6 K+ k) {2 pROI7 W- ^5 ~' u# f8 o2 h& ^( ~
Securities! r* t$ ~8 [3 o! H1 B6 F) M7 [
Site assessment& p" u% J) M: j" z/ p4 Q- t
Stocks- d9 i+ v. h; g* g+ A+ \8 k
Tax-exempt
. A0 Z- k% u% O4 p3 q, V( A! yTax-free
% E) l0 p, X) l5 NTax strategy1 u3 D) q2 M9 F
Trust services
) j# n: z1 o4 b/ x2 [, {Keywords Associated with IR; v8 }0 m* C7 y8 q% N2 F- P
Background investigation
8 {. }0 Y+ A' K. QBenefits
- k5 g* n+ X; j- t1 C4 x! Z) _Career planning
: J4 R: n) S1 U4 J; k! i1 t: i% ]Compensation" D: y9 ]$ L% D! x& d
Cross-cultural training# \ ^% X' r7 u$ T; H' k, `
Disability plan
) O9 {5 ?9 T3 }Employee assistance Employee misconduct
' C. A6 c& z: lEmployment equity
( Z( J% a. H+ `Ethics
) b) R1 f2 H ~$ J. l/ }& _. A% A$ SFlexible benefits# f, T& B% R( x: Z8 i7 |, I. e
Grievance7 n! i! I4 a5 P: n: X
Healthcare administration6 v+ h/ M; k% C
Hiring
7 h$ l* |, z8 W) q% L/ BIncentive
) t8 e3 Z% o& q+ o) }, zInterview! Q3 P: p: M) w1 \, K
Job classification Legal issues
+ j& n$ Q2 a5 b; jMerit pay7 c7 c5 u- u. @, l4 {1 s
Organizational development
0 d$ S( t3 x1 ?, R, B p, tPeer review
+ M8 R% {& H' u$ _' |& o3 U$ BPension, x5 b% V3 M- g3 f A8 w2 c
Performance evaluation
# h: M: j4 B5 D3 R* KReview) f! w+ F6 F" h7 D/ [
Salary structure
0 s' m5 y: b) Z: AService awards
6 h1 |+ N4 A vTraining0 e. D9 _/ f: S
Keywords Associated with Marketing, Sales and Marketing Research
% X' t, T) E6 Y- N* GAdvertising9 Y. E5 B: _! C' F- l2 u, |
Agency
$ |" y" q2 A: c' ~9 J: XBlock plan6 t# p9 V7 n% }9 i
Brand management
' j2 E; m6 Y" `( L: e$ ^Campaign# E+ S9 x8 h* e* a4 E8 f/ l
Collateral materials
`3 Z9 y4 z6 j7 P6 d7 NCompetitive analysis
1 ]+ G+ b; B* K, d5 v; E- dConsumer
' Y& s/ F: B8 s, M; P+ z& J$ X2 A$ uCreative ability
3 ?( K- n( U2 c8 z8 @4 f# y+ tCustomer relations) V- k; B3 l1 T; b! H
Demographics
" S. u. Q6 {, Z7 i; I0 k XDirect marketing
( M, W' G% J6 rDisplay
2 u. g, S$ }! t% RDistribution channels Feature
1 L) p0 f. X- h9 ^( X& YImage9 y: w; {2 q0 i
Inventory turns
3 A8 W1 n* L# i0 T% ]/ LLaunch
# r0 g6 f, }9 ~2 ^1 a0 bMarket analysis
2 N9 g' l A3 C+ M! s/ AMarket assessment5 }& c+ n! F* h& S. E: `3 J
Market share: f3 ?1 h4 X( m, O& ]# r# Z6 m k
Media planning
4 w: }4 m7 F4 w6 G1 |- hMerchandising
6 Q \9 w a9 G: NPackaging
. J! E1 i# m4 D# W! d0 FPenetration8 T7 j; T" R# U/ l% P, v
POS / point of sale
& D9 ]% @: L) k9 ^. @8 m9 tPrice value; ] g. @) u, S0 l C0 i
Private label Promotion
5 l: b, z6 n+ |5 j9 L5 i. zPromotional materials1 ]- v' e1 \6 }
Rebates
8 f6 S+ h+ o! X/ JRevenues% c' `) \! r: P9 _9 e/ T. U
Sales
' {- z- `+ H( O5 u( Y) DSales maximization
- p. l, N2 i0 zSegmentation
) m" A: |, P, CSell-through
0 O6 n$ m4 G# m) Q. KStatistical analysis, w8 z* X/ |' c9 M+ b
Targeted customers
) ^' y( {- {6 U2 FTrade management2 d4 x2 z7 l" V- M! H4 X( D4 W
Vendor
: l+ k! V$ i1 C3 U( i# ]7 L( A4 Q# H# WKeywords Associated with MIS, _8 R- Q5 n) O; ~$ N# d; S. m7 _3 ^+ V
Analog" p% j, }4 Y' D8 P
CAD7 {6 _8 ~* U: }& w9 S( X
Client-server) M4 x6 `# J2 |9 t- u
Compugraphics
5 X! r8 S& X) b+ E* _Concept design
; Q8 w* E/ X, U! l# k3 U% j* qData modeling
& |, v c( l3 @Database Desktop publishing8 c. z5 b, v) s0 a
DOS8 n1 I0 o7 b1 R
Internet8 ~" g; r/ {% t5 W+ M
LAN/WAN* G$ A+ c: G* I% K. I) B0 n
Laser
+ o- g+ c8 ?9 {$ zMainframe% I# V: {) m7 @) q
Multi-tasking Optics
$ Z6 y' U, K& ~. [! K+ kOS/20 B. d1 X5 X: ^8 m# Y, N
Product support: M3 O/ s+ l3 M7 \# @3 S. q
Software development
# H( \5 p2 [0 i7 ]6 wUNIX ( v3 k4 ]- j/ c9 [* o2 ]
WINDOWS- |$ w q) t% z2 z
Workstation
9 i$ J, N( [. JKeywords Associated with Operations
8 h: Z0 V+ n2 P8 }% m5 bAutomated materials handling! A0 S! \; Z' L
CAD# k% E$ c9 K) d& K% y
CAM
l0 v6 j d' ?: m! p' tChange management
9 S# h, O: ^3 f8 p6 S( Q" I1 Y4 qFlow diagrams JIT
- A3 T6 J. t6 A, e" D" JManufacturing operations
( V+ c$ o$ F, q( \7 WMRPS
, d3 C, d$ l, sProcessing maximization Project management+ Z5 K8 q9 J" ]7 H) a& D9 d' G* y
Queuing theory) |* [& O- |6 Q- {+ {
Real-time processing control2 |& f; B' x' S- I0 K6 f
Total quality |
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