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Desktop Support Team Leader
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Job Requisition Number: 90440
. M) J+ x- k# F. X1 M H3 z' P1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support 9 z2 M: ^. l9 n( Q
Work Location: 12th Floor Century Place
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FUNCTIONS:/ c" E" Y8 x* q/ v" q& j4 s: }
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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# Z6 _( ~7 @" y$ I4 [ N2 j$ d: T6 ~3 B· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.5 A7 s' o N4 \. q( F/ }
* c% ]4 H4 \, ~· Working with other operational areas in maintaining an ever evolving desktop support model.: D' L' `7 Z# Q4 H% L9 C
" r+ z7 ?* Q& E7 }" u9 m% L· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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2 R5 z$ G6 [* T( y2 `· Performing quality assurance for work performed, in response to customer requests.4 }/ @9 D4 Z/ r3 R, I3 s
4 K5 k9 P% C4 `· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.1 M1 M+ D. Z3 z6 T
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0 i2 T' o+ M1 |# H" ~8 @JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.# _& k9 _ ]& D5 l) b' {
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· Experience in supervision, leading,and managing a team of technical experts is essential.8 n9 B/ c4 v0 l5 I
0 U) W# Q' k. R# u' @· Demonstrated expertise in streamlining of processes to improve operational efficiency.1 T" M9 y v1 O0 s: R& t* T/ w
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· Strong technical, communication skills (both verbal and written) are required.0 @5 K: r# e% M" @; V! L
* w* |- C# A% O w6 y· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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0 x' \1 O" T$ D% q1 ?& k· Strong analytical, problem solving and project management skills., {) A/ @: t, T. ?# V1 h, L
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· Strong customer focused approach to delivery of service is essential.
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" e5 n2 p/ Q" {% a· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.2 H! ~; v! ^ ]1 Z) A7 N1 r
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HOURS OF WORK:* S: G: f9 {1 L6 q5 l
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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" j, V+ ~% m1 Z8 B+ I5 J+ A+ a0 F; hSALARY RANGE:. ^- m5 u- @9 X6 Q& G: W5 G* a
$ X; R" {$ ?9 U6 N. c21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.: b% }8 A* J H" X
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' N: ~$ W& {; u4 a0 _GENERAL:0 B0 Q6 `7 _0 A' ~8 q& R0 Y$ D' M
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.6 A! t+ T- H. L' q& @" t- M1 F
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
% j, ^/ E/ ~7 M' {- S" iClosing Date: 十一月 07, 2005 ( r$ f: q3 I7 u: q" {
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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