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Desktop Support Team Leader
Systems Analyst III
; j  v& s! x6 t/ O- N0 MJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
0 A+ n  T, b# C' eCorporate Services - Customer Support
' r- v( W& Q# j  s, BWork Location: 12th Floor Century Place


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FUNCTIONS:

6 k5 `2 D1 n# e. k0 iThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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/ f  u# D% U/ m. t2 {. S$ R· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

, I  Y% ~6 a& ^" [" \  U% V3 @· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

9 F2 e+ X" w4 P, _& n" o; l· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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' h7 e) U# T; c  p· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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1 ^! N! W0 W- \9 ?' f! C2 ]" H2 cJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

- [6 C0 T# C% q7 u+ w$ d/ M· Experience in supervision, leading,and managing a team of technical experts is essential.
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4 W! X0 ]) h' f· Demonstrated expertise in streamlining of processes to improve operational efficiency.

1 `* j. l! `8 n, r· Strong technical, communication skills (both verbal and written) are required.
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6 n4 R0 U0 i4 Y& X# d· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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% N. z1 m  O- J· Strong analytical, problem solving and project management skills.
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: f( Y0 |: D, m0 ]· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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& Q! k4 |; C4 e- N: qHOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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! B. k$ \& ~+ d0 j; ]$ c( s9 @21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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' k$ x" s. O) X% o! R3 [GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

9 {9 W4 S8 s. U- |( YThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
* k3 {: _1 ^9 n) D( EClosing Date: 十一月 07, 2005
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( S  P( y- E( y- N: u) ?  xApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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