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Desktop Support Team Leader
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Job Requisition Number: 90440
1 U* L  j9 \8 G6 h  n1 I$ i1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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3 V" B) j/ q6 E8 q, L- UFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

' ^  r0 [+ @& z4 d1 k8 O8 K3 w- q· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

; j+ G. l4 u+ n  Z* C· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

" s9 f' T. ~  X: C· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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  F" l' S% b0 a6 `7 m/ B" v· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

) C+ s! j2 W- W3 q/ h· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

# A: T/ g0 C# Y7 `· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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" x# h6 r% E4 |+ [8 q4 j· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

1 i6 @7 c! G- H- Y3 Z+ _21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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' |- S3 O7 @8 t" o4 p- y4 A$ gCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

# a1 F) U6 a4 F& a. nThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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. ^8 ]" G- ]  @Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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$ @8 r4 E4 y5 JApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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