有空Look Look-IT-01

caame

Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
( }; L6 \% _6 C6 E9 \& n8 V1 PCSU Local 52
4 w% f  Z) ?2 f' O8 M( tCorporate Services - Customer Support
Work Location: 12th Floor Century Place

4 v% ?8 o" Z' r7 O. d* t: I4 t- J: H3 s

& W# {4 G* a" r+ x2 a4 n; @- wFUNCTIONS:

4 h# k: k0 u& T6 gThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

# B8 H( f% m& f4 B· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

- K% O5 Z0 [9 u" I! U& I· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

+ K# F# p1 T2 ?9 S· Working with other operational areas in maintaining an ever evolving desktop support model.

2 Z0 q" N; I0 X2 Z· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
& k3 x" c# b# W* f6 l! L( Z
0 u" Z: p2 K* i# C( O% }6 z· Performing quality assurance for work performed, in response to customer requests.

2 ]1 y1 o/ S- a4 h8 W; h& A· Researching, planning, producing and presenting technical recommendations by formal reports.
! w  N; I8 Q; g: h9 y
$ z9 C8 P1 E1 X· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
& r8 B2 |' {, k0 @
3 E' t; R) m; M, ~* p% B: h

2 R) w& \3 }6 }3 E3 V: R) ^: I, PJOB REQUIREMENTS:
9 m* \) r: X& L* A- h8 `' y; \0 R: I4 v& |
# F+ z5 T6 j9 o1 X, q· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
0 `3 g  N5 ~, B" m3 j6 K% e
$ |; N0 g& t  ?3 H$ L· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
4 J7 z  A4 N. d4 ^
· Experience in supervision, leading,and managing a team of technical experts is essential.
# n$ x  t" o: m+ r5 m$ `, ?
· Demonstrated expertise in streamlining of processes to improve operational efficiency.
2 M5 _- E3 M  x/ G- d% Y
· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

4 H- v- [' g; T- J/ W. v· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
2 d7 e# S1 r* F$ k. N

; D; h- [7 C0 y" D& K
HOURS OF WORK:

; b( ^/ P% d  d" N, \& @$ G$ N( e0 k+ U33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



: s8 Q5 ^+ u2 w- D( S+ r1 c$ SSALARY RANGE:
) d! Y: S/ X' a- r) P  `: j& \5 `
9 x% c1 g* s, Y7 X  v* H21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

* X- s: o( H- }4 v6 S( N1 M9 I

! d/ ^! u' u  W3 K- n1 E, WGENERAL:

! i" X  j; e5 S) z9 W" dCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

0 ]7 Q/ X+ W3 Z$ U3 `The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
. ?% w$ T0 ?* Z5 C) y0 @4 h
0 m' z. `, {) s& K$ _5 r
Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


% t$ r! }( D* t. I  f7 mApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

恭喜发财

ding yi xia

aasoft

upupup!