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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
  S% T& b0 I6 Y4 N' L1 Temporary Position (Approximately 11 Months)
( f! |' f* ^) K9 ?, ?CSU Local 52
Corporate Services - Customer Support
- ^. D: z# x5 m& x2 f! }  ~! KWork Location: 12th Floor Century Place

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FUNCTIONS:
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$ q$ ]. V3 B( P* S6 N4 {The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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3 v) ^/ V. a: v/ R& b· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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" x9 d9 V$ D/ ?) W! L· Working with other operational areas in maintaining an ever evolving desktop support model.
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7 S5 R2 w0 J5 _, o2 |' q6 M· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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' D# }6 V0 ]) i/ TJOB REQUIREMENTS:
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, z% E8 Y- w' }+ q4 `% @· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

+ t5 W% f4 t- V# M9 {+ t· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

5 _  x$ K8 o' B, L· Strong technical, communication skills (both verbal and written) are required.

3 q4 w9 j  z% N" I* W1 q· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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1 V- u  q- y0 o4 t# a9 [· Strong analytical, problem solving and project management skills.

4 s1 i" W5 g, V5 T" e# v2 B· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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6 e* }$ }7 l/ n! Y# oHOURS OF WORK:
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1 e+ r& }+ W( T* n/ N8 s9 K* ^2 Z4 r33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



SALARY RANGE:
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+ }/ V; C$ X/ l21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

. T+ n* J6 X+ b- p5 NCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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6 `6 i* d' E2 b" [0 _, x. \Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


# Q* C9 F. P1 v# D5 VApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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