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发表于 2005-10-30 10:34 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Desktop Support Team Leader
( |' q1 F" [: ], BSystems Analyst III
' g/ Y5 E. b- q" gJob Requisition Number: 90440 9 k4 b$ i. H/ J, ]' O
1 Temporary Position (Approximately 11 Months) 6 e: s. s/ Z5 J/ D1 k
CSU Local 52 ; q: w. }4 }; I& y: s
Corporate Services - Customer Support % p, q! Z. L- |! i5 h8 B6 c) I
Work Location: 12th Floor Century Place ) v0 ?% o! `2 T

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  p2 P. O9 e1 R  h" EFUNCTIONS:
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$ a9 [( y% g+ e8 t2 Q* _The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:9 S% Y+ z0 H  O" C. R/ c

4 e' a2 o- k! o5 f% _· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.$ ?  W$ u9 w6 {( k
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.# D. N4 ^0 K! Q2 r
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· Performing quality assurance for work performed, in response to customer requests.! w! J1 a# u" U  p
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· Researching, planning, producing and presenting technical recommendations by formal reports.6 g4 B/ w1 N6 f9 o" ]3 C
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· Establishing standards, procedures and documentation for the Desktop Support area.% l; |/ ]9 ?* q+ `% J% q, Z2 |
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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0 o! x; t/ q! k6 N+ q! _4 K' ~JOB REQUIREMENTS:  w$ `/ n% c- I) t
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.* f0 _  R5 J; [

: Y, q" K5 P9 ^+ m· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.. L7 J3 o0 v& v; D. x
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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3 R) B$ m7 J! j% I6 Q) p, A" V* q· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.! R  D. U# W$ A; e2 ^
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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# r  H& r$ W8 |2 X  M  {· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.  f/ i  ~% H5 q+ _+ e& j

4 f+ Q$ o- C, y  o5 Z· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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4 n8 B1 ~2 p) \4 Q5 J+ A* p* c! GHOURS OF WORK:
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5 g* Z+ e+ Z- l! o33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.4 q4 S2 h/ Q4 a- X  }3 |1 R
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SALARY RANGE:3 D/ Z/ }; z! p7 r$ i8 f  a
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:# h* C' V4 N" W! _1 ~5 d
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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  |" w8 e( h/ J  CThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.* L$ v+ o+ {: s( T# N

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Opening Date: 十月 27, 2005 * P' \$ n4 P- N/ Y. p
Closing Date: 十一月 07, 2005 5 i7 Y, w1 l( ~

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! I, {& e  t$ ?Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date
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发表于 2005-11-1 21:39 | 显示全部楼层
ding yi xia
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发表于 2005-11-2 16:34 | 显示全部楼层
upupup!
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