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Desktop Support Team Leader
Systems Analyst III
7 N7 q+ ^8 g8 O3 vJob Requisition Number: 90440
" V9 V5 G0 C8 k8 F' c; Q# e/ d1 Temporary Position (Approximately 11 Months)
CSU Local 52
" m0 N) i0 C% [. [1 ?Corporate Services - Customer Support
" l# k% W0 o, O: i2 ~! WWork Location: 12th Floor Century Place

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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

9 X* Y1 W) z' V; u( g· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

$ k! ~$ [; ^- O. c· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.



5 n! N: W* g( B# `* B! W2 }3 [! y. eJOB REQUIREMENTS:

' i7 `8 ~; L* ?3 W· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

- k* l" j; o; l/ k" }+ W. ~· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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* R" G* X8 a' |7 `) P' X· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

' X8 E& B7 M- Y, c, V( F& ~· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

8 X: W+ X' i/ h4 x' R33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:
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. x2 b8 H4 V( j5 z4 o0 ~: H9 P) ~21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:
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( y7 q2 h' P2 i0 NCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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2 [6 b/ p* q% D# E6 n% mThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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. `5 q0 \  S6 ~- Y( X6 r0 ^7 R- DOpening Date: 十月 27, 2005
7 \) Z9 B# v- z, P1 v; S4 FClosing Date: 十一月 07, 2005
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# ]8 p7 l) g/ M5 }/ \7 FApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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