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Customer Help Representative - Edmonton – ADV1474* p& S: n/ _- W7 i
4 _' W$ z# J Z( _+ W0 TAbout TELUS; H1 ]6 Y* U0 U# ~/ C% Y
. }1 R4 x/ A! l/ DTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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4 B0 [9 ~ L7 o6 v- j( u* J, A9 s8 Z+ LKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.- S' X1 t0 J, r W, |, ~
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4 q8 `( Z [1 |. vYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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! j# F# x2 b! q7 d2 j2 a' l2 i! W In this position, you will:
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3 E( m% a6 {1 Z' T' _% A4 ~Provide service to TELUS customers.4 V8 F. h5 F/ _* q" T9 _
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery! D4 d) b3 ]( p
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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& Q5 Q" }2 p1 [/ e+ n+ I gYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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`6 y l2 h# z9 }5 pYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.; G/ \. k7 \* }6 z; j
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/ Z2 P7 @5 p8 e7 W9 B+ P$ DQualifications
0 E& ?6 O; Z. [1 H( ]9 ?7 vRequired Knowledge:
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, Z! k9 K7 Z$ L" ] e2 j0 iTechnical knowledge of data/IP products and services.
- {0 q! j0 d0 ]6 S+ ZTechnical knowledge of voice products and services is an asset.
: o' Z; I3 I( u3 LTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.( [" v/ J1 S- {! f
Familiarity with trouble reporting systems is an asset.
+ }& G( B1 n# g, Z6 X) Q5 ESuccessful experience in a customer service environment.) w4 T4 E$ k. c/ h1 E$ Y) c" l
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
9 L* O. w+ @9 t% b. v' x* cStrong problem-solving and trouble-shooting skills.
0 Y1 b1 z' I0 Q& u% W) JAbility to work independently with minimal supervision.
2 O% F4 u9 {0 `0 u: J, x: VMust maintain a high degree of accuracy and attention to detail.
' s9 v4 h) \# Z* G' Z4 ]8 FAbility to effectively compile and analyze data and make sound recommendations.
4 N; D4 p$ j/ f9 ]: cAn aptitude for recognizing and creating sales leads is an asset.
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0 O/ Y v ^" n2 I Additional Requirements:
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Reliability and regular attendance is essential.
" A/ o% v; K6 b$ d3 o* j% Q' m, iMust be able to work in a measured and monitored environment.
7 z$ d: H3 J/ R& d5 f5 t9 G1 O9 Z6 h+ d2 UAbility to work efficiently in an environment with limited ability to move about.9 A# t+ ^0 B" g, U; \* p( l
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).9 k8 C" d, s3 B7 ~$ H9 r
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.. S, [3 k& w/ g: d0 ^! u) `
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TELUS Values in Action" ^# I: Y2 D2 d4 m0 N5 \
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. j7 L" ^/ ?" dTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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2 K* H3 _0 g! ~0 X' \/ _We embrace change and initiate opportunity4 C4 k: ~3 r( C9 q; H; V# P
We have a passion for growth
* G8 e: i( Z, p; t5 |( U1 @We believe in spirited teamwork7 r5 t* ^* _& _$ r
We have the courage to innovate2 j+ u& i* M1 S; T: ^1 F F2 b
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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