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Customer Help Representative - Edmonton – ADV1474& I9 @( C( @8 R! }) L
M3 L+ v- ~5 n$ hAbout TELUS ]- S, G! J6 d3 G' O
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. / p" L- j' t; ~# e' `, d. y4 o
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Key Responsibilities:9 ^2 V# t8 v% |+ y
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2 A3 x4 R' N; U7 N: \3 D) ]We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services., c: {# f+ N/ }% Z h
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.2 C. }5 l& O2 ?$ ^) n# C
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery' i k1 h# q' k! H$ Z' _
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner; D* b7 R+ G0 ^% z
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! J4 E: c( P4 v8 v0 Y" } In return:& ~ y" z- ^! D
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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" J7 c1 q7 e4 [; b* ^/ f/ M" ^You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.! D, l% F7 f( m* k9 a: }
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6 @2 ^! L2 h6 {' ?, W; iQualifications 4 S, `' v: }0 s6 U, Q4 V7 [
Required Knowledge:
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6 j* f9 x! r' F2 }6 ~3 P- ^& u0 yTechnical knowledge of data/IP products and services.& c h& c3 o/ G8 C# I# r
Technical knowledge of voice products and services is an asset.; q* x+ D. a; W9 ^5 N' ]
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 u& I+ D: v$ oFamiliarity with trouble reporting systems is an asset.6 }8 N# Z) W( L7 z7 D% D$ j3 y
Successful experience in a customer service environment.8 b+ D/ n; u7 L
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.1 n" d' r' }, P3 ~
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# C8 ` i4 ]- D: p2 d& H! DRequired Skills and Abilities:5 i8 k. D8 d; m) M
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Must have exceptional interpersonal, oral, and written communication skills.# a9 k- L% e" R+ R" g
Strong problem-solving and trouble-shooting skills.
+ ?3 e; Z- ~! i# H' FAbility to work independently with minimal supervision.
) L6 y0 b0 r' qMust maintain a high degree of accuracy and attention to detail.5 k b" j- _4 g
Ability to effectively compile and analyze data and make sound recommendations.
" t/ g" \: J3 |# |! l& RAn aptitude for recognizing and creating sales leads is an asset.
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/ ]& c/ R( l4 z Additional Requirements:
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Reliability and regular attendance is essential.% Q3 ]6 Y+ V$ ], E) r' ]) X+ I% v
Must be able to work in a measured and monitored environment.
8 I/ V% V3 m* FAbility to work efficiently in an environment with limited ability to move about.4 E" b+ N# ^! Z0 k! C
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).' g' ?+ h" H: Y5 W% k$ N1 ]$ p
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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" m' `% G) r7 i6 V/ l" p3 iTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
* m7 m/ w6 J6 r! ^3 w5 s+ TWe have a passion for growth k9 v8 I& I+ _# G* k- Q2 k% @" G D1 v
We believe in spirited teamwork
% z0 D! {3 n0 R4 @: h% a& aWe have the courage to innovate
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, B# B. j5 f: a( P0 ?At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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