 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474# c: r- d/ O$ y) |+ B
# Y0 f) c! a! k0 I" q
About TELUS
: o* l5 p9 g8 ]3 x4 H- v9 P
, @0 W5 W ~ ^2 `- R& U( J; @TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
3 M: i7 m$ j" T. w ]4 C
0 ] Z! B( w" u! o' R4 M: l . q1 e# H& h% j Z/ T3 u5 o
4 d/ |" S0 P% h4 G% Y- ?Key Responsibilities:
. U" A2 R, b/ `7 P9 K- |! d; L6 @, n. a! m2 {4 Z. O k# r0 n! u8 T/ e9 f
' k$ o/ p6 g5 I
5 O* R& J7 u4 M3 uWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.- [! n' ^# p. B6 k
M% e }- ^* B& j$ ?4 n" ?' F) Q
' D* h) o2 T+ J3 s0 J
0 h: L! H# U# u0 g: f9 X* EYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ( Z: |% V/ X' Q7 Z9 I4 ^+ [$ |
3 N: V: I$ A! |6 t
% Z, V2 ?* z$ U. ~- q4 f; C' Y
. j# a9 ]# Y* B/ Q In this position, you will:
/ y8 i8 ^' F1 ]4 V* I1 A( i% t6 x/ b* r. K$ P8 j9 D
Provide service to TELUS customers.# k u# G* G4 i* H. n
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery* z; D2 d0 l' W0 X, ]5 D. `
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner/ j- v7 y7 x. c
; F3 b1 m7 ]# |1 l+ m
6 C' }! M: x6 R; _& A
In return:
/ ]9 I* x+ Z( K( A+ g
: G7 \1 z& u% z' T4 F/ u9 O
; O3 s& H# m6 i' u/ o) w; `$ h* q4 z2 o% ?' ?2 r" R
You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
! `8 N% K" R# r( e
T% ~3 Z1 I4 U ; T7 j* C' a8 R9 b6 \# O
" ]3 R# M. c& G$ |# H4 ?) ^' w) hYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.$ u5 k. b* G! l* V4 S0 F8 x
7 ~5 u, J& a& N9 q1 T. P 8 r2 \5 }: V, Z! \. \
9 M+ {4 Z5 u1 ~8 N! @# f: U ) [6 T3 B/ ]& J- @+ j
Qualifications 1 U G" ]/ e) ^+ e- U
Required Knowledge:, p' a2 J) `5 G3 K9 x
# o3 Q( V v; W @
Technical knowledge of data/IP products and services.
3 s- C2 C+ i! F+ y. |7 ]Technical knowledge of voice products and services is an asset.: s; ]8 e" T' L# Q( ~. ]
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
6 v- p+ {8 l* l& m6 V9 T4 ^! [0 b2 JFamiliarity with trouble reporting systems is an asset.
3 M% m5 W1 k+ Q6 |, USuccessful experience in a customer service environment.
" G& t& U+ @. _, AWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset./ w0 a) a4 \! ^9 U1 {1 D
. [3 {' I3 |8 [; Q8 v! x! @5 t' p
/ A8 ]8 Q% [ q- F$ k" J ( y* L/ ?" Q2 X
' |$ N/ P! R+ n9 ZRequired Skills and Abilities:/ c# a2 i; W" V& Z
4 [2 J6 O, h* R6 S" gMust have exceptional interpersonal, oral, and written communication skills.: L) }$ p+ B9 w! S( }( f/ B9 i
Strong problem-solving and trouble-shooting skills.
) ? ]9 x5 z% [0 F) PAbility to work independently with minimal supervision., l: W) ^: Y* f- n" M( L B
Must maintain a high degree of accuracy and attention to detail.8 V! G' W8 j3 J+ d( a/ X( E8 U
Ability to effectively compile and analyze data and make sound recommendations.7 i5 Y3 ^* E7 C; ?1 @* K+ i$ `
An aptitude for recognizing and creating sales leads is an asset.
8 X. s( O9 k6 h / S' l( _$ S8 g3 ^% M% n
/ B9 W& B$ F$ R! Y4 Z+ G Additional Requirements: ! g: _7 e" Q, k, o* ?8 D# M8 i
# n% {. u" k* s |( T* f1 w3 T
Reliability and regular attendance is essential.4 O& O% a/ @) `4 j' W) l' m, S) W' P. J
Must be able to work in a measured and monitored environment.
. h L# b& r4 |- A5 V( L7 H3 R, o2 XAbility to work efficiently in an environment with limited ability to move about.
R; Y/ f! T, H" xMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).8 I" w& b4 L8 _; w$ I
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.- A/ r. J( h; m: C: r) }
3 t& l2 e* s6 }' V
8 \0 O: _6 x/ {- | TELUS Values in Action
% N; @9 y3 C# Y& d$ H$ q5 |$ S" s; C$ Y$ v% h
. m6 A2 O9 a' b% q
5 G' P: G5 F; w7 A% ?" oTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;1 q, W6 T0 O9 T' O
& ]! j0 z- J4 x4 m/ {. pWe embrace change and initiate opportunity
r5 R6 a8 W# p7 U( _+ P/ tWe have a passion for growth
( ~& n% A( y1 l# M& ~4 J/ ?2 [We believe in spirited teamwork
* Y+ {* O& V8 G8 a$ ?# aWe have the courage to innovate
( M) I2 Y6 c* q3 i; x1 Z- T4 B4 {& k
8 D8 h& A% t$ J5 d* ]2 H$ ? Y9 }# ^! E# q6 `9 N; n6 u3 b$ W, T
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主
