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Customer Help Representative - Edmonton – ADV14740 m; s5 t4 s& K- h6 N2 a' q
+ c/ W0 Y5 C5 G2 ^' AAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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0 J7 t% V" Y. I1 g: k$ x* m. x& xKey Responsibilities:) u1 j/ ~* i, }, Y/ `6 t* Y
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.5 Q1 S% J* W: ~* d2 N
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5 G) l6 E+ \ T z8 ? n6 \You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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8 N7 ?3 V4 ~/ H7 | In this position, you will:
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) {" i1 X4 d. k7 Q! L! ?, xProvide service to TELUS customers.- e$ }8 @* I1 ?5 m: x
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery: u! Y7 c$ k6 T7 Q0 k' E
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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, C9 `5 k$ C& N; k1 K/ j& NYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.1 O3 D% c# @$ V* R% U' S
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications , W9 v1 b7 `" K) c7 W$ a) w
Required Knowledge:
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Technical knowledge of data/IP products and services.
& K. ?. I9 H& N5 ]Technical knowledge of voice products and services is an asset.
0 U. `0 ]3 B6 ^Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 u: @6 w. i1 a: WFamiliarity with trouble reporting systems is an asset.$ ?! ]9 U( n! c$ T, J0 Q5 C
Successful experience in a customer service environment.
7 y9 F* g6 X, @7 m' {( A! X1 tWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:% P' @1 [7 U% z& j. G& [+ G
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Must have exceptional interpersonal, oral, and written communication skills.
3 ?7 Z8 t& f: D6 ~9 `Strong problem-solving and trouble-shooting skills.
) C3 ^4 X8 d$ {: cAbility to work independently with minimal supervision.- x& M; [- W1 \, z3 l, \
Must maintain a high degree of accuracy and attention to detail.8 F* b8 l" m8 S7 l* j
Ability to effectively compile and analyze data and make sound recommendations.0 s( a* E% t$ K6 }; y7 k& }! [5 e# }
An aptitude for recognizing and creating sales leads is an asset.
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: [$ |# D, o6 g8 j4 a6 a Additional Requirements:
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Reliability and regular attendance is essential.! ~- k. `# t% R$ h! L! g, f
Must be able to work in a measured and monitored environment.
+ K" c4 S" I7 C5 kAbility to work efficiently in an environment with limited ability to move about., k! v- S) J2 W" [7 E# z3 i2 G
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).: ^2 |8 @/ o) W2 t( ]- {5 W ?6 b
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.- |# Q& l5 }$ ]4 O+ a' U2 q T
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5 t. R8 E: M4 g& d) `+ S TELUS Values in Action9 x$ N6 P {, ?5 P# a
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;0 L8 M8 M8 f) W( I3 B2 q& u
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We embrace change and initiate opportunity
! c N' d* {4 U! G, B' O. w& t% gWe have a passion for growth5 I# w6 c9 l0 ~
We believe in spirited teamwork
) n2 _0 P* _% \, L% YWe have the courage to innovate2 ?$ H7 n6 X0 K! s6 A- h4 R- P
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$ ~( X7 m p# G% GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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