 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474& J% H$ D) L) r
* r- y6 @7 W. p
About TELUS
+ W# }9 i5 L8 }. C! {& L
4 Z8 t0 Q9 n( E: b8 ~* V9 L1 C8 cTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
# X; n* O, ~+ h- d5 V. @8 X; n9 H/ K: g$ m
@# d) Y2 q0 J$ q% X
, {/ _% \( `8 T+ m6 ]& ?& tKey Responsibilities:+ V# l a, A* _. ?% L
^+ @. w( L+ t" R0 Q/ i3 x
) O/ u4 }7 ?9 T) A
+ ~2 ~9 C) C7 k8 J1 Q! O4 BWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.$ U' ~: J: M; k
2 l/ ]0 r) K9 P5 o
Z' n; a" m) N9 c4 w' ^, J( A& D1 p+ Z$ J' A% L1 L" p Y
You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
" M. @2 f$ v! @- Y2 q
# m" [( G! i3 i* w# ^% ~$ e3 R
8 }7 C8 m B3 x4 z+ d( k7 c G" x% `& Z2 @! W6 j9 {: Q
In this position, you will:
3 l" [0 P$ Z7 t+ Q: ^9 h- P% b* P% `3 v1 [
Provide service to TELUS customers. L3 z* L, w* S
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery3 f1 E9 ~& x9 n, R! u3 U2 A
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner7 F! h" v" s2 x$ \; i
( M M0 ~0 ]- Q+ d& e: Q+ j5 O+ _* e! S
In return: |' m$ G2 H8 A/ Q
* f( t, X8 C1 X: l
7 g; ?4 [, j8 q3 {' N& l8 s2 l; @
# c7 w9 w2 q! C+ b. KYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
) ^1 s6 e3 ^9 j0 @1 i4 j' m+ i/ M6 I0 T* w+ m, ]6 O4 {
) o6 h1 u E j2 z
* L5 J: ?+ t; f& e& ~You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.5 T: c) p4 T5 D
9 _( a* n5 _3 z3 |5 R
( z6 ]6 d/ M/ k" G* R3 k1 T! U. x0 J& K
0 w) c5 @) n: k( CQualifications
) y7 n! o" U, pRequired Knowledge:
! t1 A; o! q' `+ I4 g: b4 z2 ^
2 E. g& i7 `! N5 c9 X6 qTechnical knowledge of data/IP products and services.. Q2 O& [8 R5 l: X! `$ {( C3 m
Technical knowledge of voice products and services is an asset.
4 a) z- V0 V2 w4 }) ~6 P& l m1 V, \5 nTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
6 Q6 r1 G' a0 mFamiliarity with trouble reporting systems is an asset.$ o& ]4 |3 a/ I5 W5 E1 P
Successful experience in a customer service environment.0 S/ t, {$ |: A' e) A
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.2 h; e Y. J+ Q) O) i' Z+ G
. Q* j& n9 P" z. ^
% } N( H, U( J! I# }6 n % _4 S( [. y6 `; r
( R( I! C7 D0 s7 i; U4 j% B
Required Skills and Abilities:
3 `4 ^7 ~/ m2 B4 |' Q$ h' ]0 A3 a9 z; A( T1 d; X6 Y7 _1 \/ H
Must have exceptional interpersonal, oral, and written communication skills.' {; H7 z+ i& B4 J1 {
Strong problem-solving and trouble-shooting skills.5 M- ?& O7 m, A. k; n' A+ y
Ability to work independently with minimal supervision.
( \3 w( e& @. x6 N9 c7 CMust maintain a high degree of accuracy and attention to detail.
5 U- p9 S3 C# N5 O" z- yAbility to effectively compile and analyze data and make sound recommendations.
6 l& z) [. d$ J4 b' k8 uAn aptitude for recognizing and creating sales leads is an asset.9 {! w9 p$ x; m
5 t& H8 K* g+ m1 Y# [- t
: B. g( X' A+ F" C! Y
Additional Requirements:
) y5 P1 e) b: J$ W2 U7 L6 ^3 Z% ~( [- M4 P7 t- o
Reliability and regular attendance is essential.
7 h4 |8 l" F! K# PMust be able to work in a measured and monitored environment.1 P) B8 D6 q5 d7 c& K5 X4 M. D$ a
Ability to work efficiently in an environment with limited ability to move about.
9 a/ T, X3 r; O4 F: m0 E6 D0 oMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
! W* z6 V1 D7 ~* DThe successful candidate for our Customer Help Representative must meet all applicable testing requirements., U! ~7 Z# h7 _& r; M$ C7 J8 ` I
* Y& h4 y3 C* _' o+ _. H
: [ w" w) b0 `/ F$ ~5 w
TELUS Values in Action7 @6 K$ \- T6 Z3 X
# q) x! c/ N7 x, T: Y* U1 E
% X0 J2 [" W1 m( `8 G, Y
: f4 x0 B/ y! ~+ Y% m. iTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
* V% T, E3 c% C# H, E0 W W! D
5 A9 N2 ?. x0 ?/ p1 IWe embrace change and initiate opportunity% ?4 o1 g) k! G7 B
We have a passion for growth. A* K( j# f6 q7 |
We believe in spirited teamwork
( A( r/ D" y& @1 `" d, g6 H u1 PWe have the courage to innovate/ n! L' ^ R+ r, h" Q
- T8 |7 S/ @6 X4 j* `- J
% a$ \3 v u# V7 Y; r. uAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主
