埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 1622|回复: 2

Telus Job opportunity

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2005-11-30 20:19 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Customer Help Representative - Edmonton – ADV14740 m; s5 t4 s& K- h6 N2 a' q

+ c/ W0 Y5 C5 G2 ^' AAbout TELUS
# G# B7 x7 r1 u) L$ d# y+ G$ ]# t5 g( c& H$ U
TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
* ~' g8 W! j' e' k: G1 H/ {1 y  G& a+ E/ |. y  j5 M$ q$ S; L) [
2 a% D+ _" ^6 f8 _! X

0 J7 t% V" Y. I1 g: k$ x* m. x& xKey Responsibilities:) u1 j/ ~* i, }, Y/ `6 t* Y

2 x1 s( C; q. t' e4 L$ a+ ~ % d9 o# M% {4 k
* }1 s1 b* z% O  G
We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.5 Q1 S% J* W: ~* d2 N

1 r5 C8 P7 H6 z* X8 h* v
0 j/ j5 [( ^1 Y. @8 d1 j. V
5 G) l6 E+ \  T  z8 ?  n6 \You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
6 X% G/ c! w/ o, l& B8 Y3 z' S3 O+ v1 a& c2 f$ q
  0 L: G; J- C1 i; G

8 N7 ?3 V4 ~/ H7 | In this position, you will:
. b8 i0 C0 ~, R$ f: L6 R1 M; b
) {" i1 X4 d. k7 Q! L! ?, xProvide service to TELUS customers.- e$ }8 @* I1 ?5 m: x
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery: u! Y7 c$ k6 T7 Q0 k' E
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
! [# t6 [. {/ i6 ^ ( d" ]# Z0 w0 t$ `+ H- C" X) D7 [
' r: A& b* |: \& ]6 \2 Q% G# S
In return:
& Y5 Z' Q; o- h; q5 M( U+ B
! I: s* g5 H4 G) G' J9 ? 1 r& p; I" q* Y. A

, C9 `5 k$ C& N; k1 K/ j& NYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.1 O3 D% c# @$ V* R% U' S
: L4 _' c" d- m: X8 j- G, ]3 P2 F
  , Y8 D  l1 c% G! q: [6 a3 H. i) E
( t/ S. V7 \( O: B, ^
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
$ T9 O5 ~' m7 @" U- B" X$ [  f0 ~/ E. l4 Q5 @5 p

: U: s8 v  J0 L) l. B6 c1 _( U
! [+ w) x* B% o' x% { ( y0 @5 T" [  g- o: ?$ x
Qualifications  , W9 v1 b7 `" K) c7 W$ a) w
Required Knowledge:
+ q1 z7 C& G# q. X8 ]2 g' T1 m' }) B" ^8 D2 |
Technical knowledge of data/IP products and services.
& K. ?. I9 H& N5 ]Technical knowledge of voice products and services is an asset.
0 U. `0 ]3 B6 ^Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 u: @6 w. i1 a: WFamiliarity with trouble reporting systems is an asset.$ ?! ]9 U( n! c$ T, J0 Q5 C
Successful experience in a customer service environment.
7 y9 F* g6 X, @7 m' {( A! X1 tWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
" J  E5 C* ?5 k ) @4 S5 z/ M) x0 J, V# J$ I/ x4 U
! P# g( i. c( Z% c% Y
( j& q2 L$ H- z  y, O; ?% x
7 c, G2 _7 y0 P( Z
Required Skills and Abilities:% P' @1 [7 U% z& j. G& [+ G
3 W) v* X7 p9 i7 t  s1 K) A
Must have exceptional interpersonal, oral, and written communication skills.
3 ?7 Z8 t& f: D6 ~9 `Strong problem-solving and trouble-shooting skills.
) C3 ^4 X8 d$ {: cAbility to work independently with minimal supervision.- x& M; [- W1 \, z3 l, \
Must maintain a high degree of accuracy and attention to detail.8 F* b8 l" m8 S7 l* j
Ability to effectively compile and analyze data and make sound recommendations.0 s( a* E% t$ K6 }; y7 k& }! [5 e# }
An aptitude for recognizing and creating sales leads is an asset.
5 L; n1 c) Z( }& I$ d- ^ 5 a. k( s- W& O; f' E

: [$ |# D, o6 g8 j4 a6 a Additional Requirements:
- A5 Y" t7 p2 i' W! h' Z& X! K3 v, U( O# L! [+ _9 c
Reliability and regular attendance is essential.! ~- k. `# t% R$ h! L! g, f
Must be able to work in a measured and monitored environment.
+ K" c4 S" I7 C5 kAbility to work efficiently in an environment with limited ability to move about., k! v- S) J2 W" [7 E# z3 i2 G
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).: ^2 |8 @/ o) W2 t( ]- {5 W  ?6 b
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.- |# Q& l5 }$ ]4 O+ a' U2 q  T
. N0 l" w2 ?3 @2 w' H+ q

5 t. R8 E: M4 g& d) `+ S TELUS Values in Action9 x$ N6 P  {, ?5 P# a
, @/ O  T6 L6 x% y+ f' {' a

2 s2 }1 E  ?/ ^. s. C  F' i( l! C. ^, d. t+ x% q: N
TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;0 L8 M8 M8 f) W( I3 B2 q& u
9 G* A8 u8 c% I' G. Y! Z2 ~: r+ c
We embrace change and initiate opportunity
! c  N' d* {4 U! G, B' O. w& t% gWe have a passion for growth5 I# w6 c9 l0 ~
We believe in spirited teamwork
) n2 _0 P* _% \, L% YWe have the courage to innovate2 ?$ H7 n6 X0 K! s6 A- h4 R- P
  
# R% d' w0 S  C$ ], K/ ?3 I
$ ~( X7 m  p# G% GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
鲜花(29) 鸡蛋(0)
发表于 2005-11-30 21:00 | 显示全部楼层
据说还有个要求:员工要经过正在罢工的人群,才能进入大楼。不知道情况有改善了没有?
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2005-11-30 23:28 | 显示全部楼层
Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
+ }! {$ M) |6 H5 l: A: v# H/ l据说还有个要求:员工要经过正在罢工的人群,才能进入大楼。不知道情况有改善了没有?

$ B' [8 S8 i4 J: c+ L% w
# B# }& b4 y" ]现在罢工已经结束了,这周已经陆续恢复工作了,所以也就没有这个问题了
大型搬家
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-5-29 00:36 , Processed in 0.130217 second(s), 12 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表