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Customer Help Representative - Edmonton – ADV1474& Y: N3 U( e2 I9 R
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About TELUS
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, f$ k8 V: h; c' O8 e t, `2 Q, `TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ) i% r6 z" o( T- N1 ?
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; m+ }- N) H0 G C" hKey Responsibilities:
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' Z! W: x. Q+ L( zWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.- p X L! x" U& ]' h. C2 G
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4 ]) j2 d/ o( X I) ~) tYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. % v% l( y0 }7 H" {( L. V
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; k5 O- U* @& ~8 s/ u# z5 m In this position, you will:
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Provide service to TELUS customers.
' [. ]1 I1 w/ y2 t* V5 FIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
7 S9 [2 B8 m6 x0 d% QHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:- n" c a# d' D* m8 I7 U5 `
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.6 Q) r0 Q$ o1 R% E! _
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% `' Z" I7 U+ ~1 `4 \1 WQualifications # F5 U* v3 s& a: M& v
Required Knowledge:# B0 E. z; }+ O# y, s1 d0 b
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Technical knowledge of data/IP products and services.% M9 g4 u: Q5 F7 G. [- Y
Technical knowledge of voice products and services is an asset.
- J: h5 ?+ i+ Z* ]1 G1 _! j- sTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 b8 m; _1 H0 d9 n6 c xFamiliarity with trouble reporting systems is an asset.3 E$ ~6 r5 x0 H5 @' g
Successful experience in a customer service environment.
$ Q; h6 C9 {; { U8 f+ bWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.! @/ i4 |( ]$ k5 d
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Required Skills and Abilities: o( w; M- h6 \) [) s9 v
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Must have exceptional interpersonal, oral, and written communication skills.
* a* F9 l' _, q& [/ b4 f# F$ BStrong problem-solving and trouble-shooting skills.
% z0 @' N1 s& Z. X$ I8 ~Ability to work independently with minimal supervision." @) R) e4 K6 e/ \4 r: ^
Must maintain a high degree of accuracy and attention to detail.. P" B4 r, J+ S3 A3 Y( ] y5 ]) P
Ability to effectively compile and analyze data and make sound recommendations.+ B& ^5 C) K4 {( Z" ?
An aptitude for recognizing and creating sales leads is an asset.! T) F. r( {3 ?& j( w
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% k( r/ f3 j/ h* e3 j" G Additional Requirements: 5 _; N7 l% r) R: x
* D- H7 G* l, S: W1 Z. SReliability and regular attendance is essential.
3 R% t- [. D/ B4 M. ^) ]Must be able to work in a measured and monitored environment.
) E1 S& Q9 H- q+ rAbility to work efficiently in an environment with limited ability to move about.% b W& Q% v" ]8 ?5 f& K
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).3 G8 l$ g* Y" V7 {( `" P
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.& V7 C. R8 w X: e8 e! k- I
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" [# q4 N* h0 ^2 G6 Q) c1 A TELUS Values in Action; @& O. u! p8 H- M1 w2 u' [
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity% u2 P2 k- I- [ C% G/ [9 \: J
We have a passion for growth/ h7 i( p9 r/ g5 R' g- Y! F
We believe in spirited teamwork5 r M9 l0 w4 q
We have the courage to innovate" p8 N0 n) g1 N+ O6 ]
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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