ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
% v: S* S( m4 t2 K0 EHours of Work: Part-time: 21 hours per week
1 f! D$ n: Y% [" E7 S2 }0 a' fClosing Date: October 5, 2010

Job Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
, I+ B# Y& I& Y' u! o( ?  G% T, A& H-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
. t/ F6 S2 O! Z& q+ M-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
1 F- e: d8 \- x5 j1 p-Train and supervise volunteers at front counter or reception
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Qualifications:
-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
. _* O) W  z  s0 k2 F-Requires police security check at the expense of employee and child welfare check
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' J% L9 C# J1 ^8 V; J' w+ FDetailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
3 [! y3 H3 M! U  _6 }Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.