Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

& a' n  D& }# @2 y% l" m. @Reception:
  d( E) H3 b. l9 k. v  K•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
% Y) J9 P4 s+ \# d2 S  o, ]•        Answer multi line telephone system
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- {$ d4 S* d7 mAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
0 T) t# `7 c4 j" m- `•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
3 D& d  o9 ?, \1 r1 J7 ]. ]•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
% M- V# l: M6 t( f•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
$ r5 k3 V9 x/ t4 u$ s4 p& b3 s•        Detail orientated and ensure accuracy in work
* E3 I( T; _+ u8 t7 `, |- E•        Able to interact positively with a diverse population
, I# d6 i- d; A8 ]  B•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

3 R; M6 v& K8 E7 OHow to apply:
Please submit all resumes to the Recruitment Coordinator:
+ H8 ^$ G2 p: ~7 ?3 ^" q$ REmail: recruitment@ywcaofedmonton.org
. [6 X4 Q" x  T. L- Q- K1 lFax: 780-425-7467
Application deadline: October 22, 2010