Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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1 ?+ K. u  s5 _3 V6 L& P- z& b) q) jJob Responsibilities:
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Reception:
  t1 l1 C$ u7 D  e) }6 F) G  `•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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. b9 G" z1 x3 xAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
4 [" x0 S2 k& k7 y; _( Q•        Input and manage high volume of data
. N5 G, Q: `- l•        Update and maintain databases
# r+ i0 t' v5 k, ?•        Generate monthly reports and statistics
! w: z1 M7 ~$ u! t2 m: P2 D$ L•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
% x4 }! F! D. E3 L•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* \  t0 O) F2 P$ c7 [3 F8 M•        Thorough knowledge of services and programs offered by the Counselling Centre
. Z* l6 |$ f% }- i5 J* ~5 F•        Ability to handle inquiries about programs and services to other community agencies and to clients

" t, l) J" a1 O8 M0 U/ [- [Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
' C: b0 \# b$ ]•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
. K& T8 r) J. H" k% E2 Z' F8 y•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
6 `# y) ?; v; K" M' E. l+ fPlease submit all resumes to the Recruitment Coordinator:
1 W. Q" U- F1 O) `Email: recruitment@ywcaofedmonton.org
' T6 C# a; D1 V# o, m9 s; AFax: 780-425-7467
Application deadline: October 22, 2010