Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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8 ?& T3 v. m9 H; j. _Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
: E& y8 G" O* T% ?& k2 S•        Answer multi line telephone system
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6 P5 ^4 Z3 `/ n# JAdministration:
$ a/ T5 j/ p6 {•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
  m9 q" Y7 n" E& m1 k6 H. k•        Input and manage high volume of data
6 j8 F$ Z: q4 u! D•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
9 c% b( _+ p+ K3 U: [•        Process payments and complete weekly deposits
6 |6 D- ?3 W* F) u9 u; O0 q% j3 a•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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: J" j  x+ K0 Q& nQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
1 B5 x1 P/ o; b" u- K4 |•        Detail orientated and ensure accuracy in work
: ?% {5 V( v- _% ^•        Able to interact positively with a diverse population
( W7 w0 |: h3 v6 g7 Y0 b•        Strong customer service skills
" `. u0 O/ U: n8 `•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
2 R! \+ ?/ t1 a1 mApplication deadline: October 22, 2010