Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 N4 R8 w  h& B7 N8 n7 zJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 \$ p0 r% A# \: p( X' G  K•        Answer multi line telephone system
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2 |2 d9 M+ ]) e" o& |Administration:
•        Schedule client appointments and counsellor workloads
. r0 R2 @, N" b3 r- k$ m•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
: i0 D7 K  b$ V. N+ u" O•        Generate monthly reports and statistics
; D) m# n0 I8 y* u- `9 c•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
$ M, M9 H% T5 K1 }3 e+ F•        Write and revise business correspondence and forms
; ?1 [; q* p; ^+ b7 s•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
4 m3 @9 l, U& U1 ]•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
1 I. m2 n* n# U) w5 f•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
* l8 B8 @1 t2 j. G0 q* _•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
# C: A- }" W" ^8 F& Z' R3 U•        Strong customer service skills
•        Strong organizational skills and abilities
) G8 c$ p9 v! t0 ~  Z# S•        Knowledge of HOMES database an asset
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How to apply:
- w3 R; n' l9 T5 n% k+ LPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
9 b! b5 D$ s, t" x( J; `2 R  ?Fax: 780-425-7467
" f! o3 }: W  B* U$ sApplication deadline: October 22, 2010