Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

7 A9 Z, r- e; zReception:
4 A" _5 _; @9 [; I- Z; k$ G•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

# y& G# Q" s- S7 S3 F+ c9 O2 tAdministration:
& D3 L# T" R$ d, T0 K•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
# ^; e& R# ]6 P) m4 m9 ~* c•        Input and manage high volume of data
( U7 N8 V* J9 \  S/ R0 P) A4 V•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
  a4 L; q4 h+ O6 P, u/ t5 C' `•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

/ V- J; ?! p4 G2 ]- x8 W  s1 PQualifications:

5 d2 D$ u9 o/ F•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
- K0 o- ]/ o4 n•        Excellent verbal and written communication skills
8 l1 `) ^! l' x0 g6 C•        Detail orientated and ensure accuracy in work
  ^9 {7 r0 q, M5 a+ _' ], Z•        Able to interact positively with a diverse population
. h* W8 j- k4 Q8 x% T- `  t•        Strong customer service skills
- p  v6 J0 d: M9 ?& l•        Strong organizational skills and abilities
' p- G5 X- X8 ^5 q3 {2 ]) O•        Knowledge of HOMES database an asset

How to apply:
- b4 h3 j. m0 j2 L, DPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
* R$ A2 q* z4 J! J& u- B/ L; LFax: 780-425-7467
  ~! U: `+ W% f0 MApplication deadline: October 22, 2010