Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

+ N$ B& N- u8 w3 r* nJob Responsibilities:

Reception:
$ @1 T" t- y$ A, a2 W6 K! \•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
/ C6 N" S' `) \5 p0 ?3 T: h•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
' H! x/ G, W. K) J: Q, p+ a•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
+ ]1 B( T/ o$ t) [2 f•        Organize and directly support group materials and documentation
" [3 w/ C7 ?, A) S1 O$ s; e•        Process payments and complete weekly deposits
7 z* a3 \; U6 b7 x! c$ j1 ?•        Write and revise business correspondence and forms
5 I/ y1 @/ g) e& n  ?•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
, L6 `. k; z+ K2 w•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
/ s* p- B% S5 f. {0 `9 x
•        Minimum two years experience in areas related to office reception and office procedure
, `; M( e( G! v3 g; j3 z•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
6 B1 E; v7 O" U7 I•        Strong customer service skills
•        Strong organizational skills and abilities
1 I7 b8 m9 ~) l* M$ H# }•        Knowledge of HOMES database an asset
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1 o$ G( u" l! j9 c  Y) vHow to apply:
0 Z5 ]  d5 r8 m: D4 bPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
* c  [% y: K3 U* y6 L/ i  zFax: 780-425-7467
Application deadline: October 22, 2010