Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
# c: S' @. {$ X' A! o# O( Aimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
5 Q4 ]$ g! u9 `1 `; f  v% pThe Customer Service Representative is responsible for responding to client inquiries both in
4 D6 N2 Q5 S- J  k, \person and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
. \) X# G5 k8 }2 B( W  Oclient demands are key components of this position.
Responsibilities:
9 q/ ]1 v) Y7 o9 G· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
2 n: [  z1 h! d9 E· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
9 u4 l( L  k4 ]) R3 b· Process special materials orders in accordance with standard procedures;
4 {' S! \7 H) s  l0 S; I· Maintain customer data and update changes to existing accounts in the corporate
database;
4 ^. C+ q. W0 e8 f· Address client inquiries regarding status of orders, payment, refunds, etc;
; A' ]$ m- B, ~6 c· Forward customer leads to appropriate sales personnel;
9 f, \/ Y8 ]" m2 q6 r· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
; F: I# I0 ~0 w0 R: c  o9 A· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
$ i- Q. S9 b& K6 j· Exceptional verbal and written communication skills;
: Y9 A% a. Z8 h3 Q( j· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
* l* w/ X! \: w9 f, M+ Q! x· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
5 y1 [: m+ v' l) s1 [· Competitive salary packages;
· Excellent training programs;
' ?1 E/ u' A5 `6 X" @# Y· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
$ ]* G( E5 A# y  A' u9 eTO APPLY:
- x) L' C  n3 \Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
, v  T  n% N9 l6 V8 qWeb: www.kaycan.com.