Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
( t1 [& }9 }  l% u% Pperson and over the telephone while supporting the sales team by building and maintaining
. m9 o* ^/ V  r- G1 Y. p  q0 Q, {4 Jrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
* ^. N$ @: F4 U( l7 JResponsibilities:
3 m8 A/ q! L. F& r3 R2 Z% [· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
) H7 S! A! ]9 X8 z6 k+ \$ E! q7 Y· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
; P! Y6 ~1 u) F- \3 \# b+ O· Investigate and troubleshoot customer service issues;
, Z1 N  [, v: ]% |" p# _- Y· Process special materials orders in accordance with standard procedures;
: {& H, O1 h3 Z! r· Maintain customer data and update changes to existing accounts in the corporate
$ S% g  l- Z, Q" o4 mdatabase;
, d* S1 c. b6 c( e+ _' _3 a· Address client inquiries regarding status of orders, payment, refunds, etc;
. S2 D& `+ \# l3 R· Forward customer leads to appropriate sales personnel;
; H; P2 U& \  t# h- v. _! i) P1 c· Actively participate in semi-annual physical inventory count;
, s6 t7 C8 U, A7 w5 w& FQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
) N1 P! ?' |4 f1 z· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
& f  x. E3 X5 \· Enjoys working in a fast-paced environment;
8 h1 v3 q6 I. j, ~1 fWe offer:
9 m) X$ S4 q# a1 e* G· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
- t. S% L0 U5 A- J  }0 S, M7 x· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
5 ]9 [9 e, a4 Y! n· Stimulating work environment.
TO APPLY:
" ]' x  e3 S& L7 U4 t) e; V( eKaycan Ltd.
9 R: d* I- {  P& N: Hc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.