Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
1 q! \) G- i/ i- D* z3 k5 g: vRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
3 F( n$ e& }" h: j" @% X" frelationships with existing customers. Integrity, vision, professionalism and the passion to meet
' k5 z! `9 [, M/ N5 F- K% n& Jclient demands are key components of this position.
Responsibilities:
" t( ?9 N: F7 n4 c* X! l: \. ~· Respond to customer inquiries through inbound calls and busy walk-in traffic;
* w: W6 J9 Y; D. y, d) L5 X· Verify pricing and availability of product;
; S  |9 a' H! T· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
/ \' A; B# @3 A. ~# p% J# u6 x) y· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
# K" a$ W+ X" _· Maintain customer data and update changes to existing accounts in the corporate
' V3 r2 \8 l) I9 Q! v. [database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
# G, b3 h' ]; n$ n· Forward customer leads to appropriate sales personnel;
* t% k5 X' A2 N, b+ R) d) T# v/ s" ^3 p· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
4 v: C! y$ a& l" u1 y0 D& |% z8 y9 v· Excellent organizational skills;
7 i+ t) n. b" t% A  ^3 ^" }, v: I· Enjoys working in a fast-paced environment;
8 }! g" M. L$ H0 q4 m4 Y0 O8 }We offer:
· Competitive salary packages;
6 Q  }! O8 H  g# R· Excellent training programs;
- V1 {/ |/ a! n1 I; `) A· Opportunity for advancement;
3 M. W( N) S. a- K7 y· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
# V, w6 N: J' ^" YTO APPLY:
% I/ ~- ?5 T1 @$ L. X3 K* kKaycan Ltd.
. \) ^- N- b5 t2 pc/o Human Resources
( i9 P5 `- K) M5 z. ]- [4 kFax: 514-694-2674
% a4 o% \1 ~1 p6 T( w% T9 FEmail; careers@kaycan.com
Web: www.kaycan.com.