Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
4 W; `4 R  B0 G" i' K" j( aperson and over the telephone while supporting the sales team by building and maintaining
0 R+ l0 T' e! P! e+ E4 t  P- q( Hrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
: O: }! ?% Y: Nclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
& X- U, D# A. j# X7 }4 s) a& w· Supply and inform clients of pricing, credit terms as well as entering orders in system;
* U) I! }' y# k" j% ~0 }$ Z4 L0 B· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
  ?5 H& X4 X* L" d% G; _, h· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
- p- k; C3 g4 I7 O  j! s: `· Maintain customer data and update changes to existing accounts in the corporate
( r& \3 N6 c; x! G/ V! k& odatabase;
2 p' d' b- I- d+ x+ c· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
5 X1 d' ?/ q! a$ [2 M: j· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
2 W5 t1 \) C" b) O  O! i' ?· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
$ {' H9 ~# U5 C5 b# t/ c+ z7 n9 u· Strong problem identification and resolution skills;
) d# w+ p; C, b/ r, C" E9 [  I· Computer literate; knowledge of Oracle 12i database (an asset);
8 D* ~# o% o9 z0 \2 G- {· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
# `  \) j3 K. x" v) s: GWe offer:
· Competitive salary packages;
$ U& s+ c% V4 `· Excellent training programs;
· Opportunity for advancement;
4 c+ y1 z# r5 X2 M, L" g0 N( s7 z· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
2 G4 P9 I* {' U" D! T8 D5 T# ~+ ^· Stimulating work environment.
* t$ B, k# ]: i& |TO APPLY:
Kaycan Ltd.
c/o Human Resources
4 B( A) W! c$ _) B3 ]! b& \Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.