Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
, l; c7 b9 ~( H
8 s! o7 J: E$ N( T$ oJob Description

: h6 X, A" \  N8 r. z. k1 O* Z7 [Position Title:  Receptionist/Immigrant Services Worker
8 H# r8 a3 ?6 }( {% X4 h1 o* Q" [( EHours of Work: Part-time (10 hours per week)
2 i1 g! S8 m' U( z! x/ `
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
9 t* Y0 }; N( K+ T
- ?: K4 ]& |) b! \) |7 aKey Responsibilities:
; Q, u: \/ D5 z/ a( V•        Answer incoming calls and route calls to appropriate person
. [6 l$ s# ?( e•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
5 O5 q" e! w" ~1 }4 J6 k•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
! y  m' q# s3 |, U•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 O: S( b) _* s8 v•        Maintain front counter service files
3 l# q- d- C+ z7 e•        Perform general office duties as assigned
' H( j+ \9 X' W* n2 X•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
; N- c& E- G8 {& o•        Fluent in Mandarin and Cantonese as an asset
* d* A5 ^  H! y  m•        Good English writing and oral communication skills
/ p' i& m( U# r  I•        Ability to work with newcomers and general clients
& ?: D; z6 ]( |" H( e7 q% R. j: @•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
9 E- z# C8 A6 l& P: c/ {•        Sensitive to the needs of immigrants with multicultural backgrounds
! S3 [" Z0 W; S•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
! u; T$ M' {# S/ l& D6 qQualifications:
•        2-4 years of office and clerical experience
7 B7 K) Q3 g# ~•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
2 N) |" Y% B2 m& I8 E
. X9 c5 e+ S$ g- ~6 W' w$ v
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。