Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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# d! P* r- c+ g, C( A8 rJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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2 ]+ j# U7 J/ A/ L5 pPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
, C4 P6 D9 q3 a  J% \  X9 t/ U  j% z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
. _+ Z2 i3 P8 X1 N•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
+ |9 z- m/ `9 G) a$ j•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
, [9 d7 _& s  S•        Maintain and update the information boards with upcoming events
7 k9 r; h4 m# P, i: f( u3 G( \•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 |# y" Z& K0 J5 P4 H•        Keep the reception area tidy and clean
4 K$ j9 U& J2 G•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

* n  [- N0 |" kKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
4 L7 }& s) a0 k& L/ a6 U•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- T4 O' f2 _3 c% W•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  h1 M5 x6 |9 U. i0 E: t# t& g•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
* h9 Z3 C6 h: M. g& B5 |•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
* r' M  i; H; s•        Ability to work well under minimal supervision


/ Z0 y% c8 L6 e( y6 ]" YPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; r' X6 A0 \* ~' Z8 `3 K% ]5 gNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
2 G; |( `5 F+ d谢谢大家。