Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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0 o; Y8 R7 J' s1 ?! W, v1 j1 r# eJob Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
9 P4 i1 m9 t: o3 a4 t0 }•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
4 ^  ^9 z1 z% J/ M, R, b1 Y8 L•        Welcome clients and direct them appropriately
1 p3 v# w! A' {) d; K•        Order and maintain office supplies for the front counter
, K, D1 n4 Q8 q. u1 L•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
# r" S1 Y5 Y& y" m•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
0 e) e) ~) K! c2 f•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
* {: B  e+ d+ p3 H8 F•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
8 _# F, B( `4 \. J7 G•        Good English writing and oral communication skills
7 g1 `$ ?2 U6 e. {" i) T•        Ability to work with newcomers and general clients
+ y# D* I  U# z+ x) o9 o- T1 k6 g* [•        Microsoft Office operation skills- Excel, Word, Outlook
- ]# _+ d9 ^+ q. g6 D5 U# P; m6 |•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ d1 l$ Q* O+ K! g8 w0 ^" I•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
3 G+ \! F4 I1 s9 oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
5 u) }9 n* F# D% K/ w谢谢大家。