Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

) N5 X3 C7 R/ o4 v3 WPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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# S5 {+ g7 T0 D; q  pKey Responsibilities:
6 ]  c( y# F2 r5 [; r+ `•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
0 R# S! f+ m5 G- D% S" `•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
3 F; Q& b" t& h. K* R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
8 _* `" ^9 z1 p4 `•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ D0 {0 d( \5 z' V•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
" y# |2 W. N3 a•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
" w2 j6 \9 f1 i: P& V6 V9 y' d•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
9 l- ~9 q% J" [. a7 `" `2 T( z•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
4 @& C% L5 h* N•        Knowledge of immigrant services
Qualifications:
% t4 k, B1 ]$ E; `•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: m( W. n2 G' g& e- N8 L1 K- T•        Demonstrate workplace maturity and professionalism
" F& y; V( `. I% E$ g•        Ability to work well under minimal supervision
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3 E: M2 H5 J& @3 ~: M$ ^Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  U5 [5 c9 y/ V) K% hNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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" D/ y, e! ~' B+ l) U# r# A谢谢大家。