Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
$ X$ z9 h* @, ^6 w& r% F
Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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" F+ ]' e2 ~. t/ v  aKey Responsibilities:
6 m1 ^" u5 a0 l/ M" t•        Answer incoming calls and route calls to appropriate person
, ~6 ~4 l1 J, U7 I7 K7 B5 |•        Take and deliver messages to the staff of ASSIST
, I  H. z$ o+ q" E•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
, Y2 j& V# ~( e1 X+ p# F8 }$ W•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
- f0 _3 e2 @  I8 O•        Assist the ISP team in reminding clients to appointments of workshops or other events
. f' n) ]; O* N. _$ Z) @& t. f•        Keep the reception area tidy and clean
, s- j1 x8 D8 ~' h. ]5 m# n•        Attend meeting and training to stay current on immigrant settlement matters
  v. h, K7 z3 p•        Maintain front counter service files
•        Perform general office duties as assigned
7 h& a% U+ _9 p8 J•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
( [9 a, p8 e. j, k' J' c/ y•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
  Q1 o/ r. G- |9 @•        Ability to work with newcomers and general clients
; i8 w# `1 m+ c; S1 u! }. @1 v: }•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  s) V+ Y. ]% Z: X0 X•        Ability to work effectively in a fast paced office environment
1 {! C; K, C" J. }8 L* {( d3 ~•        Knowledge of immigrant services
Qualifications:
" Y2 t5 @' G% U# b0 p, ~! r•        2-4 years of office and clerical experience
/ C* W+ p/ ?. c•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
5 c. D; E4 |* @' P: u$ A& z•        Ability to work well under minimal supervision


( |  ~" \2 a1 p! y& V) m$ yPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
0 O& v) s. c- \$ b# _% l谢谢大家。