Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

. K$ ~; `5 K7 p1 p# MKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
, w7 n( J; v7 f  \•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
0 i( p/ K" s7 ?" J9 |•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
3 S6 f2 W; {5 D% |* V2 V•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( D0 M7 c5 r: P9 n3 k•        Maintain and update the information boards with upcoming events
' _, ?! G0 R- y$ o•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
' ?: t/ ?: P2 ?. \6 f- Q+ Y•        Attend meeting and training to stay current on immigrant settlement matters
4 l! B1 N5 X$ Q, ~•        Maintain front counter service files
- R; [6 n) ?7 C4 q2 K- U•        Perform general office duties as assigned
- n1 [1 Q  T4 E' S  l" b•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
5 u3 L; l: t3 T( r" s( s: Z•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 e& H& j. J$ [  Y) c•        Microsoft Office operation skills- Excel, Word, Outlook
- f  I% D# j* Y: f; \•        Ability to address multi-task and set priority appropriately
/ f* O) _+ O! |•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
/ n& Z/ q+ r5 k2 U4 w$ H* g* B•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
3 |6 p8 y5 t4 ?; N0 N•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& w7 x3 A6 c% n% D! M* H2 b7 x3 INote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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" G8 Q/ r% ?( D+ _. }) o# @+ o, r7 f5 m谢谢大家。