苏州德资招聘技术经理

竹声

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* O  W5 ?' ?) gJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011

Scope and Purpose of Job
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
. V  c& U7 `! D' T* T: I7 DMajor Responsibilities and Accountabilities
•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
- T2 j) Z2 j1 \/ k•        Answering all technical questions concerning mechanical functions and software operations.
; p5 M% m+ d7 b* p2 o•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
. t9 `% V! I* `/ [/ d•        Assist where needed in application questions.
, D4 N! n: f$ N' E; I8 Y  D7 I•        Check all technical documentation for correctness prior to field distribution.
0 ~( |- |# o+ Y1 a" ^8 Po        New parts and replacement parts and installation procedures
3 V$ ^( F2 z; w: k& _: S. d7 bo        Translation to Chinese and other languages if needed
* R5 n; A3 [6 \5 I4 H$ B. o•        Track and report all warranty failures
o        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
& Q- C" t% f, O% j- b- U$ q•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
& V  S3 _1 @+ Q' qo        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
o        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
, _! P9 n- c3 `) ^: To        Act as technical applications expert on development team.
. {- O# {1 y: Q" i" @4 l•        Assist in Sales support & training.
•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
( Y- q+ {4 j  g( E! zo        In rare cases where no other solution exist to travel to customer site to solve technical issues.
Human Resources and Organization
/ q% o6 S  _; N) W3 t•        As a member of the DC team, maintain a team spirit at all times.
# D! V) s9 j7 I7 W: `3 B  I•        Let customer satisfaction be an influence in every decision you make.
•        Communicate information efficiently and promptly to your Team and other management.


/ b# s# \& O3 j! W/ T  UAuthority Limits
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QUALIFICATIONS
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Educational / Professional Background        Technical School Graduate       
; _4 z* P# M6 K, k% g4 QProfessional Experience (Years and Field of Activity)       
  n; z3 d  ^- b4 Y8 C) ]5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
* Y2 O8 C/ {. ~6 v( h! NList of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
+ g2 d3 i( `! D  o4 Y4 b•        Background knowledge of dispensers and software
2 [) n2 O5 k& n/ X8 `•        Proficient in software use and writing.
5 \1 d3 E7 g2 g( N•        Excellent communicator both verbally and in written reports.
•        Ability to travel worldwide.
+ |9 z0 U+ ]- I  L# n•        Speak Chinese & English very clearly.
, P8 t( ?! r3 o6 c       
7 J3 a7 A* ^: a* @& }Language Skills        Read/Write English & Chinese       
% E9 o" I; o. Q# rPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
0 R7 y! m- T) ^. E0 R( HOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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