有人跟expedia， booking.com这样的骗子网站打过交道吗？

Marlin · 发表于 2011-12-19 11:20

LZ 不要生气，看看下面这篇转贴的文章，有没有些借鉴
Hotwire fails to follow its own hotel ranking
Q: I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5-star hotel. I started looking around their website, trying to determine what the possibilities were and by looking at the "hotel plus car" section I was able to see that there seemed to be three nice choices of 4.5-star hotels in the area the listing was in.

I was specifically trying to avoid the Le Pavillon Hotel and was glad to see it was not a possibility because it was listed as a four-star hotel.

We booked the room and we got the Le Pavillon. As soon as I received the confirmation email I called Hotwire. I was sure this was just a mistake. The first woman I spoke to listened and put me on hold to "try and help me."

She came back and started quoting star ratings from other websites and claimed that they used an average to arrive at the 4.5 star rating. I told her that sounded reasonable, but that the Hotwire website identifies the property as having 4 stars and that I booked a 4.5-star hotel. She agreed, but could do nothing.

I asked to speak to a manager. That conversation was a complete waste of time. He explained that Expedia rates the hotels in the vacation area of the Hotwire website and that they do not have to abide by them.

I explained that I felt that was ridiculous because it says "Hotwire" at the top of the page and that I didn't feel I was being unreasonable in feeling confident that I wouldn't be stuck with Le Pavillon when booking a 4.5 star hotel. I did not ask for a refund. I just asked to be switched to an actual 4.5 star hotel. He said that they would do nothing to help us until we checked in.

Normally this wouldn't be a big deal, but we are traveling without our children for the very first time since having them four years ago, and we really wanted this to be a great vacation. This hotel is so, so far from a 4.5 star ... gorgeous lobby, but the rooms haven't been redone in a long time. Can you give me any guidance as to how to try and resolve this?

— Anna Johnson, Pensacola, Fla.

A: Hotwire should follow its own star-rating system. It's bad enough that there's no nationally recognized rating system for hotel rooms. But if a company classifies a room as a four-star property, the least you can do is expect it to be consistent about the review.
It helps to understand something about the way Hotwire handles hotel bookings. As a so-called "opaque" site, you can pick the city and certain characteristics of the property, like the level of amenities you want. But the name of the hotel isn't revealed until you've paid for the room, and all purchases are nonrefundable. In other words, you can't pick the hotel.

Still, it was reasonable of you to expect Hotwire to be consistent with its star ratings between products (in your case, between packages and stand-alone hotel purchases).

Calling Hotwire was a complete act of futility. I'm given the impression that Hotwire's customer service agents are instructed to never issue refunds or changes unless authorized by a supervisor. And the supervisor to whom you spoke apparently didn't listen to anything you had to say.

I recommended that you put your grievance in writing, but you were met with even more form responses from Hotwire. How frustrating. The only way out would have been a lengthy credit-card dispute, the outcome of which is far from guaranteed

amybear · 发表于 2011-12-19 11:53

Marlin 发表于 2011-12-19 11:20 Y/ |8 M9 d! A7 h2 a/ ^" S
LZ 不要生气，看看下面这篇转贴的文章，有没有些借鉴
+ X6 H- J& k1 p* s, d( D/ C6 uHotwire fails to follow its own hotel ranking$ [: ]# U+ N0 f7 `/ F1 g; I6 M1 f
Q: ...

非常谢谢你帮我搜到这个信息，还有一个疑问，这个dispute如果被预定网站证明是我的“无理取闹”，是不是我的信用就会受到影响？因为这些大型的网站都有很多rules，一环套一环，无论你怎么弄，他们都可以找到漏洞，不小心就会中了他们的圈套

sweetlele · 发表于 2011-12-19 11:58

expedia 有hidden fee.也就是最后charge的和一开始的不一样，但booking 没有

到现在为止booking没出过问题

Marlin · 发表于 2011-12-19 22:29

amybear 发表于 2011-12-19 11:53
/ S' \ ^2 M$ T D9 w! h非常谢谢你帮我搜到这个信息，还有一个疑问，这个dispute如果被预定网站证明是我的“无理取闹”，是不是我 ...

我觉得如果你是有理有据，不应该是属于“无理取闹”。

更不会影响你的信用。但是，跟他们打交道绝对是费时费力，他们不是明着骗人，但是一旦有事儿了，绝对是有些流氓滴

有些事情，就不细说了。跟他们战斗，一定要做好充分的准备，而且关键是不要生气。

amybear · 发表于 2011-12-19 22:48

本帖最后由 amybear 于 2011-12-19 22:50 编辑

Marlin 发表于 2011-12-19 22:29 # R% a% n4 [# P o7 M: e6 _
我觉得如果你是有理有据，不应该是属于“无理取闹”。更不会影响你的信用。但是，跟他们打交道 ...

他们非逼着我在中国时间临晨3点打电话，然后又说找不到酒店负责人，解决不了，我已经熬了几个晚上，给他们打电话，每次一小时，有时候因为skype断线，有时因为他们故意挂断，每次重新打，就要把所有的过程重复一遍，因为是不同的agent接电话，简直被气个半死，急火攻心啊。

Marlin · 发表于 2011-12-20 09:13

amybear 发表于 2011-12-19 22:48 ; O2 q& i% E7 k
他们非逼着我在中国时间临晨3点打电话，然后又说找不到酒店负责人，解决不了，我已经熬了几 ...

如果你知道这是他们的一贯策略，会怎样想？如果放弃，好了，他们等的就是这个。如果继续，千万记住，不要生气，因为你的每一句话，他们都会tape，作为证据。

amybear · 发表于 2011-12-20 23:00

Marlin 发表于 2011-12-20 09:13 ) `* H# l; U. g6 i
如果你知道这是他们的一贯策略，会怎样想？如果放弃，好了，他们等的就是这个。如果继续，千万记住，不要 ...

非常谢谢您的关心,问题已经解决一大半了,还剩下一个酒店有问题,金额不到两百美金.
我在电话里顶多就是声音大点,没有说过一个脏字,也没说过他们是骗子之类,他们如果要是记录下来,应该是对我有利的,呵呵

Marlin · 发表于 2011-12-21 09:23

amybear 发表于 2011-12-20 23:00
5 z5 S6 e8 M, @$ I非常谢谢您的关心,问题已经解决一大半了,还剩下一个酒店有问题,金额不到两百美金. 5 @0 f6 a' o4 [* x: L$ v: D2 _
我在电话里顶多就是声 ...

那就好，

圣诞快乐！

诺言 · 发表于 2011-12-21 22:46

如果实在气不过的话，收集好证据，去小额法庭告他们吧。

lavyed2008 · 发表于 2011-12-22 18:53

试过一次EXPEDIA.CA，他们的价格不比直接上酒店的网站低。可以理解麻烦的退款，因为中介的佣金等其他问题，酒店一般不理客户的感受，直接说客户不是酒店的客户是中介的客户（酒店没有直接收钱，所以酒店不会直接退钱，很有可能酒店在您CHECKOUT后N天才收到）。经验是，玩到哪住到哪吃到哪，别省那些受气钱。

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