[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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2 M7 h# o* Q; m/ H0 rJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

* O) A/ B3 W. X& I- YPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
! `& S0 A7 o  A•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
7 g3 N, s$ U) v$ H- y3 O- f•        Perform general clerical functions such as photocopying and faxing documents
0 T5 o8 d9 Y$ }2 }" w- F, j3 ~•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
" {9 G( ]7 Q) w4 x; D4 f•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 u( H) H8 @- {•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
, y) P, f6 o: G. U2 `2 b0 u/ M•        Perform general office duties as assigned
6 j' j" B7 S& Y  P" W, B•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
. r: j3 `3 Y, E- H( h# {: V•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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# g+ h) t' c( n1 AQualifications:
( P; |% `' l- h/ J4 Z3 k$ X6 b* X2 r•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
5 W* y& _' R7 I, @1 t# G, g* e•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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/ p9 `* B7 @* B( W% JPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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3 ?7 g' h3 x# k5 W/ oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.