[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

1 n, x/ x% m/ T  PJob Description
. }1 A3 P% B( f% ?3 Y# JPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

+ g6 v. u7 l3 M% nPosition Summary:
# t! e4 \7 }5 v5 a/ @* qWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
3 l, w0 J1 ]. m•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 P7 J! _& P8 Z% `5 o1 M# f•        Maintain and update the information boards with upcoming events
( q$ c) v4 o9 H) v•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
8 M' D/ I$ \6 ]; d* ]9 ~( V•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
0 h' O% A/ f( L- _1 o•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
5 W7 H* h* x/ F% J•        Excellent communication (verbal and listening) on phone and in person
1 O2 `2 U# p. ^* A& L•        Fluent in Mandarin and Cantonese as an asset
" o8 Y1 s& l& d0 p% H; \•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
  w" F4 D$ E; `* d•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 A: v4 w0 G- S•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
& y0 u; o' p4 q# |/ }* n•        Knowledge of immigrant services
6 }, ^1 \& O5 |8 |7 c# B: O( S
& R) o' s/ N2 X0 M. tQualifications:
, w+ _  ]) j9 J5 r8 X& {8 v# C•        2-4 years of office and clerical experience
% ]- I) k7 [# U7 R5 z4 k•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
# F! f9 Z7 j$ L% L•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.