[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
6 Y3 o# c9 Y# l8 b% {7 }
Job Description
9 C+ M7 }  k( w" F3 m' k% F4 ~Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
2 b% r, H$ R- y1 r/ q/ v# M8 }5 p
5 W+ _& h, t: o1 p) sPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
3 }' c+ }. l) E  ?
Key Responsibilities:
& r* F& u& R% `* k) u: ]2 H•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
$ I0 e( y* Q' D  J/ f  n•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
8 K- i' ]4 n* |/ m( W4 c•        Perform general clerical functions such as photocopying and faxing documents
( k# B! [6 y/ h9 u" n! C. V4 C$ @8 U•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
) I$ [+ F3 [2 f! \8 b•        Maintain and update the information boards with upcoming events
& D6 f& l  z2 Y) F3 r  @•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
7 k6 [& Y. V1 \* A•        Maintain front counter service files
- c8 C5 |* e# D2 }; g•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
) R; P& Q2 v+ y# k•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
  w: N" O. W- `1 U+ S•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
+ }5 i/ W& ]6 h( \2 ?2 ~9 T) M•        Ability to address multi-task and set priority appropriately
8 {3 l/ E8 M3 X•        Sensitive to the needs of immigrants with multicultural backgrounds
0 A, E! u2 T8 u& R4 s•        Ability to work effectively in a fast paced office environment
! [/ S% F' @% N+ y, c•        Knowledge of immigrant services

4 x+ |# f$ S# K0 M" D3 `Qualifications:
, t( J3 Z+ Y+ o; b•        2-4 years of office and clerical experience
  @! G5 S2 i: F9 B  J* |•        Receptionist or customer service experience in a fast paced environment
$ n: p# h% _/ q, M' L  \: O5 C•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

% r* F. w: d7 u1 J: n9 v& v( ?& MNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.