[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

6 g' s* [" L6 g/ mJob Description
Position Title:  Receptionist/Immigrant Services Worker
0 t& A6 s" A: @$ I! r1 K; D/ HHours of Work: Part-time (21 hours per week)
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Position Summary:
- M6 V3 m& B" F* H' oWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
* Z+ C2 R+ t  w1 m•        Answer incoming calls and route calls to appropriate person
: i! ^% {! i) z" h6 M* u•        Take and deliver messages to the staff of ASSIST
6 G# K' x) W6 Q8 k% e6 U; d•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
: P6 {# `; }* k/ }* y' G; e6 v•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
( r. k. }& O! U: }4 l% s•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 k3 J: ^9 d. Z/ e% Q. ?4 d•        Keep the reception area tidy and clean
6 T4 p# x  M2 S$ s+ m•        Attend meeting and training to stay current on immigrant settlement matters
% k9 `! T& A2 Q' l5 l0 d•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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5 t; {  Q- r" I  A2 ]Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ `3 D( r+ |' M' O•        Fluent in Mandarin and Cantonese as an asset
5 p) |) S# O  D& l2 B+ m# \•        Good English writing and oral communication skills
& ]& r0 X5 [: i* r) q& z•        Ability to work with newcomers and general clients
& @* C( p0 w9 q; e•        Microsoft Office operation skills- Excel, Word, Outlook
( t- b$ i% u' a" W•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
! i5 [# A4 F7 {6 L•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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7 @8 R8 e' W! ]( hQualifications:
•        2-4 years of office and clerical experience
  f% F. E' g: o: {$ ~•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
3 [+ y7 H2 ]3 H% K' Q•        Ability to work well under minimal supervision
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0 ?! c9 L" |( Y# c% W! iPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

7 h7 z% r$ k4 P7 yNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.