[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
9 M3 a7 v; M* A2 J% T
Job Description
$ ~; m+ z2 R4 Q$ x( KPosition Title:  Receptionist/Immigrant Services Worker
7 C/ w. n0 _$ j$ V6 D; E- WHours of Work: Part-time (21 hours per week)
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Position Summary:
, H5 s! }* x" R' {0 c3 FWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
. X5 ^' E" X% T/ q# [•        Perform general clerical functions such as photocopying and faxing documents
, Z" v+ X6 H: w2 a  Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% o) G: m' ~  o$ Z' y# J; S•        Maintain and update the information boards with upcoming events
$ c/ \. h! ^3 w0 U( h7 Q•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 F7 H5 T! M7 I' s0 Z•        Keep the reception area tidy and clean
) Q8 ^( k( l! L( F1 s) y2 G( Q•        Attend meeting and training to stay current on immigrant settlement matters
3 k& b# m  w$ u8 e: g•        Maintain front counter service files
1 W  ?0 P0 ^4 m4 |* h: c•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
* A  n4 _! i, |# V4 j•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
$ L% z3 _+ }7 k: ~3 ^•        Ability to address multi-task and set priority appropriately
$ y# y$ x( T$ u# H•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
. B" B1 k3 A& N) r8 z•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
3 L# w6 |1 h# U•        Demonstrate workplace maturity and professionalism
* J: F# {3 k9 U; u9 m•        Ability to work well under minimal supervision

/ w$ q! w: U4 N- TPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.