[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
6 }3 o2 G# Z$ {( r5 Q6 LPosition Title:  Receptionist/Immigrant Services Worker
' \6 z* Q6 _2 ]+ u* O, ^8 P) C6 {Hours of Work: Part-time (21 hours per week)

Position Summary:
% O' m/ `+ j$ v5 @' zWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
/ V3 n$ `$ T- c. g•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
$ I5 D- _0 O" x4 E/ N  x•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
7 l  ^! b9 ^6 R. U( \: P•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; f& n+ [1 V+ Z: Z8 m$ y•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
& Z0 t( }4 j+ f& ?•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
' L5 u: I/ i2 B0 X3 o•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
+ \+ |: S6 x, [$ s' {6 C/ X•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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/ Y9 Y, @( D4 q8 j3 MQualifications:
% u. W8 [* O/ \, L9 X•        2-4 years of office and clerical experience
7 g5 l6 M2 @& j•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
, S: N+ k7 \0 K1 t2 B•        Ability to work well under minimal supervision
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# a* h& ^9 b, x$ ^Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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: f9 I: Z. K/ _) t( {Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.