Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
. t* o# E, M9 X5 J6 j0 f" x) q•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
- ?1 I( C) K  v# S. T/ v- q! d•        To communicate effectively with other Departments Heads to levels of business and type of business.
# O6 \% ~/ a0 v7 G5 w4 O•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
( A  A% D# g1 M0 |3 W•        Weekly scheduling of the front desk staff.
/ m6 A% l" o" W•        Manage rates on a daily basis for short and long term.
% ?* Z3 X  i) v•        Perform 3 month and one year evaluations and/or when needed.
3 |% }/ w2 [3 N•        Leading and coaching to provide exceptional guest service.
1 w* _, i1 G6 [6 v•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
2 Q( ^) ]0 z0 R0 n' @! m0 O* y. Y1 z8 E•        Attend Cluster meetings.
7 R) h$ P) Z  t4 ]5 F; E•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
. ^4 S: N- Q0 e9 N+ f- ]•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
/ l5 V0 w+ e. b•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 D3 ~# A7 S! F% r) [0 N- x•        Any other tasks assigned by the General Manager
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( Z. [% z7 Z0 y' L: @$ u8 \) IRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
$ @$ \+ s% Y% a% g• Ability to work within deadlines;
• High level of creativity and innovation;
8 ?7 j( C2 d! b- w. {! s+ t• Proven ability to manage multi-tasked assignments;
2 Q/ c& a) Q5 m. j' Y% ^• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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1 R' S* Q" Z. F' C8 ~& EAdditional Details
1 G% Q3 w6 ]7 iJob Available: Immediately
8 T4 T$ M" i$ N7 j+ _& K8 N' L" J& p2 RBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
. F" i& d7 o' }: sOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
8 A6 T) U5 c5 V" S9 y, tManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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