Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
* X  \* c, S- ?8 p" xDate Posted: 7-Dec-2012
0 c( K$ B/ r! Y& T1 HEmail: whg7104@whg.com
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' w$ T' {  n9 k1 e6 C) nJob Details
Job Description:
; W3 H! P7 _2 b$ SJob Responsibilities
( @4 ^7 j, q4 g6 \4 W' Y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
4 n: Z# ]  p, _8 N•        Oversee hotel security requirements.
5 t* J4 i9 u  q( n, i•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 E' ^5 ?2 X( K. `' y- k& q•        To maintain or exceed the established standards of operation.
( D& G+ c& |$ E) e•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 K$ c7 G- p# l% \' z; F•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" i. o) n- A' N•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
9 g4 c& Z* Z7 b# u) Y•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
) U" h, W/ k5 n9 q2 z' x% g•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
* N5 K5 r0 X) o$ b. r& p•        Handle PMS computer problems in each department
& C2 o7 w8 z/ [# E+ F•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 _) p( |9 x. w7 G% Z( ^. N•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
  N* K( z! T: m•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
5 V% \, J/ U' z) O) U( f+ L• Background in the development & execution of business and operating budgets;
2 I* c& c* q0 b5 n- A• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
* F0 R) e1 x  Z7 d• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
7 E! c; q# [7 h# \& \* o3 }• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
/ @- ]7 d* h: D: J. T! u5 c) n8 gBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services