Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
5 i1 ]6 k- o, p* M  R- XDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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/ P7 `7 V5 `( O) q# NJob Details
/ Z! n4 d4 i0 ~1 p. }3 _+ ZJob Description:
Job Responsibilities
( d' c1 C6 c2 x' }•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
/ d7 J7 ]- U, L4 U$ a# k! n•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
- H4 O' d+ f. ?9 y•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( O& S$ C! R7 W. i•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
/ A  ]% m# B/ i•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
2 T. W$ Y+ f& [2 @3 ?5 o/ x4 c# P•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
  u4 a* k# {% D2 l. u2 Q1 w$ ]* o: _•        Any other tasks assigned by the General Manager
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7 R9 f3 ]- x4 [" e) A: ?$ B5 XRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. o# z$ |. @  b3 |' Q• Ability to deal with all levels of management, staff and businesses in a professional manner;
! z) \8 ]# I' K0 R• Ability to lead and develop;
3 x1 u* a; w, u• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
& X' ^, h; q( [• Ability to work within deadlines;
• High level of creativity and innovation;
) K. m  w# ]9 ~( L0 g• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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5 n# H6 Z9 Q3 M+ E# p0 ^* oAdditional Details
Job Available: Immediately
9 _+ e5 f6 V, u5 W; `Bonus Plan: Yes
( ^0 b0 D3 @4 bWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
6 z* k( X, d; {! u, g7 @& s: }Accommodation: No
0 G$ A6 [' f; vManagement Position: Yes
9 {1 e" y) N7 A" w& lEntry Level Position: No
' M9 D: c+ }# o5 Z: U: rIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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