Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
; H5 a& H- T5 t5 PEmail: whg7104@whg.com
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Job Details
Job Description:
6 |! Y2 o' N2 u( ~* o' O# k) zJob Responsibilities
$ Y" [& q" Q5 G2 d" b; [# z4 l•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
1 e; Z7 u: i% m•        Oversee hotel security requirements.
6 O; C; P. i3 d+ O; P$ h•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
% e, L2 l) \  g. Y7 h- d" k) y•        To maintain or exceed the established standards of operation.
: E1 |9 p+ `4 {) w- k  I4 r0 M•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
2 T; a+ Q. O5 M& h•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
1 C" _3 D% c9 |, u3 e7 ]# X5 C•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
& R" ~( T3 S; J, O3 b: k* @•        Leading and coaching to provide exceptional guest service.
* G- V8 j' P" p1 W: P•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
8 o5 _8 r% T( u9 \1 K: S- q3 J  @% J% a•        Attend Cluster meetings.
1 o+ ], ?. Y0 \, {# v•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
: `% D; A; v1 |) Y•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
" h, c7 |9 L  C, {  b. ^9 {- d•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

" k' A/ _: n; gRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
: @4 Y' d% b7 M' j3 ?% t2 d• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
5 I# P7 K: {  l- b6 k2 R• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
: `& D5 D! d% ]+ R3 qJob Available: Immediately
& q* s+ N8 D" ]7 {Bonus Plan: Yes
1 ~: @. R8 I- w0 G9 c! n2 j$ |Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
+ D: w2 b+ Z- _) g8 d" C* F. ~Entry Level Position: No
Industry Categories:Hotel/Resort
: a% D' D& M4 Q3 S& QPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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