Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
) w# R  w% e$ R' W' ?, V2 iEmail: whg7104@whg.com

8 Q! X$ }' {3 n7 N) |5 aJob Details
Job Description:
Job Responsibilities
% Z+ q5 X, b+ T: k•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
6 g; T4 ^  y8 [•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 x8 ?! {2 B. i( _•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
2 B/ Y( `/ v8 J4 F, R: `4 ]7 G  F•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
7 n9 [8 H. c/ r•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
$ o: m5 v* W3 N/ b* l' I•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
1 n4 D7 }3 u$ [, l0 [•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
- e; W8 G: ]3 g% F; @•        Any other tasks assigned by the General Manager

- k5 I, {& z+ d, C# FRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
; N+ p+ S% I$ r  U" ?( J0 m0 O• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
. g* B' v2 h. T2 q1 ?6 W1 \, G; g7 E4 ?• High level of creativity and innovation;
- b' T2 x5 E; a• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
# o; J8 \- J& S& ?3 {
Additional Details
Job Available: Immediately
! t( b. D3 s; v  t# X) |# rBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
1 [8 b8 Q6 v' j( B. U2 R! |Accommodation: No
Management Position: Yes
8 u1 B  @( E0 Q; u+ H  {" nEntry Level Position: No
) C7 a% v. S8 h! c& L6 z1 f% FIndustry Categories:Hotel/Resort
2 P; o( w! O3 H6 f; T1 aPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services