Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
( |" `# l, H; n. d9 t$ W) z7 gJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
0 i, D) ]6 w. ~# a2 H  P8 ^•        Oversee hotel security requirements.
9 n# i" F! }' M! O0 ^9 T; {•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& l' |! N! u! R( z' |; p8 }7 q•        To maintain or exceed the established standards of operation.
9 o1 d0 @1 f* h% ^7 E•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
$ t$ W, C8 s" @& u' ~6 e•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
& c- @- W, V7 v( R$ A5 n" T•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
/ G- p- R+ \& e, {8 x4 Q•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
. \8 y! I( A% g& s1 [! v•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

9 D3 _6 _7 |# o- }1 `! j7 Z8 RRequirements:
6 Y7 }; `1 ]5 U' [( u! G  H•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
" d3 j) a3 r" z9 c5 [  w• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
- ~/ m# k, C/ U' B" W) Q7 F5 C$ q• Ability to work within deadlines;
• High level of creativity and innovation;
! F$ z3 \7 X8 j( \• Proven ability to manage multi-tasked assignments;
2 d7 @5 q4 r" t9 |• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
  l) D$ g0 R- s
8 a* q6 ]( y+ y2 j! [; B/ M6 n( LAdditional Details
Job Available: Immediately
Bonus Plan: Yes
) y* S# I7 y( H' g% g) m, |) l' LWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
1 u; p* C' R2 a; V( p4 _Management Position: Yes
Entry Level Position: No
7 ]% ~0 n8 t, u" d# x) K& i- ^Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services