Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
4 D& M- y: m3 y
  t  @- M- t8 U( RLocation: Sherwood Park, AB
( }5 @" n) l8 J$ c
Hiring Position: Order Processing & Admin Work Coordinator
  u" L. b1 Y% Q4 C
& N+ ]' P8 i5 [3 L' ]( s  ?Job Types: Full-time, Permanent
& b3 Z* n% H' U/ ?7 N
Salary: $35,000.00-$42,000.00 per year

! U' {8 T+ \+ O0 z" V  RJob description
6 K) v* G! m! O2 Z2 G
Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
8 s( E: L$ s8 T! ?- m/ l& a: fThinking and working logistically, responsibly, independently, accurately and timely.
0 t* c2 k. S1 _/ x- bExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
/ |3 J5 g/ b. u( @5 C9 tIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
" j9 \; D! S$ a" d* PWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. D4 \) ~" R9 `' r) l2 xstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
# }+ C3 V  b. ]$ d7 [' r2 a& J9 ^% x" Q
  y/ c) R9 Z! f# q, EOrder Related – Time Sensitive
' _5 x& M6 a( N! k5 q$ w
5 `$ v% K* n/ m! V; M6 |Order Acknowledge by email
2 o+ }1 A5 H1 r. uPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
% h3 U! v3 ~' r7 _Check order Accuracy in time manner
, A+ j  D4 e0 c* f* {Charge Credit Card to approve payment
* z+ ]' B4 U$ g8 ?Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
3 W3 U% A' K+ c* }: gFollow up and report about order status
- f" w( R& [0 t6 f( OEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
2 P- w; h/ u4 w' U  M& }& q3 f  cclosely.
$ r; i# f: p5 _( }+ ]: f  ~Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
. H, ]9 @3 f+ H) W) X8 F: P) HCheck Customer credit and fill backorders accordingly
2 H$ Y% f' C: [3 L; F* ?/ ACommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
" e, A5 t. Q: @2 H+ f& Y& H1 kproduct in transit and missed deliveries with account representative
- f2 Q4 d) i0 w; d2 wSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
. U& _) ]! J1 Z( }Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
4 M% r. f) Z8 _
Others Related:

- t$ j+ q  f6 xRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
+ l5 h0 c! ^. K/ `$ b  S4 TBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
2 e0 U: W$ {8 ^Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
& D6 p$ \0 G4 C6 g1 IUpdate system with Shipping information at order level
. Z4 {( L! o+ F$ N0 {3 f- mAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

5 B6 _; v! v. ~" }1 z: qExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!