Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

5 m2 a: [7 m- U' t, KSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
# a3 @1 |1 X) MTeamwork request - Works well with others and independently. Work needs to be done in time
) M) O. V- f! Vmanner.
  O: L: ?' ?2 I5 lIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
( _* N3 Q; V4 N9 q$ t: n$ O, Istatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
# O7 L" d, a: u% w5 v. h1 @# }9 tOvertime may be require during Oct – Dec busy season.
* z2 B/ D+ C% Y) n" U* _Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive

Order Acknowledge by email
$ \: I: `3 }5 c1 ]Print and Review Order Details according to guideline
2 ?. G+ I& x+ q  u) ?% ^$ PCheck Customer Credit limit according to guideline
* |; C) m  N% A- ?6 S9 ?Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
, e" U( e6 D7 u1 Z3 N- ]1 U$ P. H0 RSend orders to warehouse to process
# v, Q+ c" E, S) FCommunicate with warehouse if there is any special request or Inventory Shortage
4 L8 Y/ i/ [! r. b, ^$ ?4 N6 h+ ?; kFollow up and report about order status
( X$ t# r' B5 KEnsuring the safe and timely pick-up and delivery of shipments.
* g, J! V! R8 x4 M% yAddressing and resolving shipment and inventory issues independently
# P/ ^  |: O2 xReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
% p5 S" c8 z; E1 B* u* @Check Customer credit and fill backorders accordingly
5 [- i8 ~9 g0 _Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
2 a, f9 A6 H7 `- K! l& O3 `Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
9 L& s$ d  s0 M7 m0 n! o: rEDI accounts related work and others as required

/ B; I0 z$ D% l# x) ]Others Related:
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$ Y9 s2 B: _3 }) g, ZRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
2 k- G9 b# U! O( UWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
5 K1 c- k1 j: A) N2 LCustomer Service and other duties as required.

: }5 I5 C) \5 o* ZExpected start date: ASAP
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) j- g! G. j# C% ]  e& s) WPlease email your resume to info@hapetoys.com, thanks!