Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

1 C; F1 m$ M3 B  M' g# ^! X% ~Job description

: {& i6 p6 D& N# _( NRequirements:
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% \! p( k; W( r; pCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
& k% x5 I1 T8 t7 L0 N* U( B+ N) \Excellent written and verbal communication skills.
/ G5 S* O" r8 J8 i5 Q+ F* u( gTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
8 b8 u3 W5 h0 T5 [Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
# W9 t6 e0 o& V2 ^  wStrong Excel skills is required.
Could handle high pressure work and cold calls.
+ ?5 J" Y' @. [3 `9 ^! G  PWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
9 }  D! z5 F; B5 Istatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
: i. g% i$ v' _6 MOvertime may be require during Oct – Dec busy season.
7 W* B" u3 l2 e4 {" J5 XBilingual in Mandarin and English is required
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3 C. `$ c: ~6 |4 c6 z0 I. fJob Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
% L* X! z9 j" k. i- VPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
" S; o- ^0 {% t' vOrder/Data entry Accuracy in time manner
0 f* [4 E) e& ECheck order Accuracy in time manner
5 S1 A' J+ I, l3 N: ~  E( ?Charge Credit Card to approve payment
! o: D. j2 j  @! C- aSend orders to warehouse to process
% `7 B! e+ J4 T' q' S* k" mCommunicate with warehouse if there is any special request or Inventory Shortage
! D9 A4 f) W8 O- U' AFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
6 u3 h! C0 O8 O! R5 z5 t  S! GAddressing and resolving shipment and inventory issues independently
1 o$ W$ g9 K( x- \, v/ h& F$ xReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
4 }! ?% r! F- x! P# i& nclosely.
3 N# ~, p: }" ^1 C1 Y5 ESubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
' p' r1 D: b  P: D: J' {5 X$ DCheck Customer credit and fill backorders accordingly
, D5 X+ W* P+ w# ?9 SCommunicate with warehouse for shipment shortage
3 c0 p0 h% x* N0 V: ]Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
/ Z3 V* C: x2 [4 vproduct in transit and missed deliveries with account representative
  L1 f. ~8 J( D5 J0 w$ ^8 o" e7 vSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
7 z  @) q. L* P9 I4 m, a3 e# Z. bAdmin work to update forms or file reports on portal.
5 q4 }8 u( ~: d2 ZEDI accounts related work and others as required
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7 A' ?! H* H+ c/ ?% _$ W; FOthers Related:

6 Z2 [2 [7 B5 ^' A4 TRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
" D; N! _8 x& y+ SBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
7 j: ^4 U8 ~- B8 {2 |2 uData Analysis on Weekly Sales Through Report for 2-5 key accounts
+ d# e  H6 }; B  Y& D6 [& HUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
4 _& `; h( q- kCustomer Service and other duties as required.
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Expected start date: ASAP

' D5 f) b; f2 ?$ o2 s* t/ \Please email your resume to info@hapetoys.com, thanks!