Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

0 h, O5 A. q3 }; t7 v3 q: D! nHiring Position: Order Processing & Admin Work Coordinator

! r4 n& D. O& K9 W7 U# EJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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/ X. t! H$ N# p7 O2 S. xJob description
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2 S/ e- R3 S- F- d2 MRequirements:
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! r  ~' a6 Q+ Q4 K- W+ `+ _  P- FCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
+ T$ @/ C7 a# @7 w! O% DMust be detail oriented with the ability to multi-task and strong time management skills
& G/ o/ Q, K9 G1 bThinking and working logistically, responsibly, independently, accurately and timely.
6 m. U/ c& ~* P4 _* _9 pExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
8 }5 H+ T" H3 SIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
8 J6 g/ \: u* YStrong Excel skills is required.
Could handle high pressure work and cold calls.
- E$ z: H9 D# I" s0 ]Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
) G; [( A6 C9 I( h. w2 pOvertime may be require during Oct – Dec busy season.
: t5 w/ |% c/ i7 a* W+ fBilingual in Mandarin and English is required
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% l3 H- ]( w5 `2 gJob Duties:
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3 p+ Z: K2 q7 s  cOrder Related – Time Sensitive

Order Acknowledge by email
3 C7 E' |) C2 u8 IPrint and Review Order Details according to guideline
1 F+ P9 q! _- j" [- }0 p9 U4 \Check Customer Credit limit according to guideline
$ i( w& u1 o8 O- D5 O- D8 JOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
7 X) h5 X& U/ y$ O  Z2 H1 rCharge Credit Card to approve payment
" `' ?, |6 f3 T* \. T9 S/ TSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
# h* S, A! p" \Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
9 U0 ~( i4 S* Jclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- E# }6 Z. y9 ]6 G9 rproduct in transit and missed deliveries with account representative
, G: _% g; K/ w' Z# ySubmit claim with Fedex or LTL carriers. Follow up from A to Z.
7 `) w3 R. w; u* T- X7 `+ B, sProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
7 M; ^) J6 S0 u8 |" A8 Y7 M' GEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
- U5 }0 K! t/ t( l2 M4 s2 NBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
) i5 S( _/ I, ?/ e3 c8 EWork out Sales or Inventory related Reports on Monthly Basis or others as required
0 a& X9 m  k7 F7 }' q) ?; O) F; aWork out Weekly Sales Report
5 E( j9 y! ~3 u7 a% h! zData Analysis on Weekly Sales Through Report for 2-5 key accounts
$ @! G0 S4 l! W, bUpdate system with Shipping information at order level
* B; K. T9 }- G+ k* `1 e- `Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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& g6 X; m" b0 i- AExpected start date: ASAP

/ a9 f" t8 u  kPlease email your resume to info@hapetoys.com, thanks!