Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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& f9 X2 M3 |3 q( g  CHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

* {3 w* C" s  L4 J' {Salary: $35,000.00-$42,000.00 per year
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Job description
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. I! H( ~0 s1 h3 U8 ^5 U. P3 PRequirements:
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1 S6 |! f* A5 Q! @/ TCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
: g4 _* N4 ^7 V0 I9 q; jMust be detail oriented with the ability to multi-task and strong time management skills
9 T' y5 c; b* q9 k9 ]Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
: i1 J8 n. h+ y; g: A5 TTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
( C" W3 J1 ~) K+ S! s! n- VIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
$ w$ E2 [1 k+ S' \3 ^) I" S1 DCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
' U7 v  a) r# JOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

6 e( s& b# n! `6 ?# FJob Duties:

Order Related – Time Sensitive

Order Acknowledge by email
+ A; M2 R) c/ l7 o, B: I6 SPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
$ V  @/ q( }$ ?! H7 r# FOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
& M- M/ B- X% \Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
0 e1 [$ `8 {2 g% c. A# O$ b6 DAddressing and resolving shipment and inventory issues independently
% U1 u) x4 N  k/ C. U: [# H! Q# L. wReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
. @7 e- ^$ z* w% U$ a+ S" NSubmit ASN and invoice on Customer Portal in Time Manner.
& d& z& [3 [  J' l) I1 RSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
8 t: ~( ?9 k" w: q! {3 |8 n# B3 wCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
: _0 J3 x6 C7 m: I! sSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
; X: a& F6 j: j1 B; i. RAdmin work to update forms or file reports on portal.
( |6 a0 f5 f2 `7 xEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 D: `% x  T. i3 E0 l0 vBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
: [) \  R( m! I* H- uWork out Sales or Inventory related Reports on Monthly Basis or others as required
" y% V/ e+ Z6 k7 r9 z7 i/ @Work out Weekly Sales Report
* U- j+ l% O/ D1 W$ D* V: ~$ g7 zData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
( M9 ~4 I0 G, [Assist Auditing’s request for Order Processing related procedures
7 y0 _8 h0 W: ?$ h, J- I! r: T8 zCustomer Service and other duties as required.
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Expected start date: ASAP
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- j) M! @5 N- r' C% ^Please email your resume to info@hapetoys.com, thanks!