Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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% w3 ]. v3 s: b5 J: g- Z$ Y+ ]  G+ ^9 R' WSalary: $35,000.00-$42,000.00 per year
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Job description
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* \8 i9 G! L9 E- L- |9 dRequirements:
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3 _7 U! C  D# M; x6 ~Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
8 v0 H7 ]0 x0 _Must be detail oriented with the ability to multi-task and strong time management skills
5 M& O0 X5 h4 Z7 d7 U+ z7 \( FThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
. S, N! Y/ B+ R- ^Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
9 @' D  H0 H& k; W4 WIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
# |( ?0 H. ]$ @7 I. r  `. UCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* p" L& ], D) \) m6 n  gOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

) |/ M: M  V' }( y& HJob Duties:

- B% W, V; W. E8 X3 mOrder Related – Time Sensitive
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" w6 a+ a0 L2 a2 u, Z' d* O1 v  n6 I, GOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
! ?1 E! u0 E+ U1 f9 @1 G" v" j, @Check order Accuracy in time manner
Charge Credit Card to approve payment
7 Z% k3 \: F9 F/ j- _Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
6 D* X+ v# M4 S1 BFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
  s5 f1 Y5 ~! W- iAddressing and resolving shipment and inventory issues independently
1 l" H4 t. R0 v/ C2 L' f* kReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
  X: o" Q) h: D! hclosely.
- h7 V2 ?- X0 o. ~! B. z) qSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
1 m: \9 |6 k! H8 a5 h) C) v8 ICommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
8 H7 |3 P7 w: P- w; ~Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
. \1 P$ u& l7 O6 ?" k4 v2 ^Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

$ f- T+ L' j  p% b/ HOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 `* E1 E' }, U7 {/ p: d* eWork out Sales or Inventory related Reports on Monthly Basis or others as required
$ v8 C" S$ S, eWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
9 @4 k* f; O9 E. o8 ~Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
+ o+ @' c: d' i& {" _& U" ~% XCustomer Service and other duties as required.
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" e, G+ ?3 x4 I7 r! t" l7 yExpected start date: ASAP
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3 v  E" U6 L! i3 EPlease email your resume to info@hapetoys.com, thanks!