Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

6 H/ Z5 L% u! I' @( A. L  H/ FHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

- b% `- w! l7 U: E9 XRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
, g( Q3 C4 ~+ qMust be detail oriented with the ability to multi-task and strong time management skills
; h7 x  V: ?: y" U4 {. g8 oThinking and working logistically, responsibly, independently, accurately and timely.
4 Q' Q4 v+ Q' L' r1 mExcellent written and verbal communication skills.
2 s& s; w( n' B% h( B* R, }Teamwork request - Works well with others and independently. Work needs to be done in time
0 Y9 m5 w0 D* L( [) C3 N) amanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
" j$ R9 D* S1 r( C% r1 U! jStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
4 ^$ g, ]( t# m- y. [7 z& q% F/ D+ JOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
* [6 ?/ _8 E( R1 D3 i$ J( ~Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
3 i' W/ a% a, K3 DCheck order Accuracy in time manner
9 ]4 c# ^( D& E1 J; L0 m7 aCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
" Z3 W! H4 i6 ^+ ?4 x% EFollow up and report about order status
2 A1 N  s/ _% J$ AEnsuring the safe and timely pick-up and delivery of shipments.
  P7 ~9 e" X- w- ZAddressing and resolving shipment and inventory issues independently
3 t% U8 k) C& X& f7 E8 U) {Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
, f/ |6 w7 X, gSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. j: t3 f- I  \" p' iproduct in transit and missed deliveries with account representative
8 e, m. I$ m  ]6 ~7 P% y2 z* PSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
, M1 f" W1 W4 M% g  m8 HProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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0 ]1 w- v. H, `6 u. M! fRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
) r' t; T  Q3 [Work out Sales or Inventory related Reports on Monthly Basis or others as required
2 o* A3 B( {, M; F1 CWork out Weekly Sales Report
. p2 ^3 F: U% _$ g. |* I5 vData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
" D8 g6 o6 y' K8 X4 S8 \% aAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

: ?4 q1 r2 Z) XExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!