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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING, D# `0 Z' x# g6 A
  FOR. r" c6 |  }7 `$ _+ d
OPERATIONS MANAGER - VENUES & PROGRAMMING
" ?0 y8 I) c5 }8 R4 e/ C- P$ T' p! d. v
REPORTING RELATIONSHIPS
+ T+ t" h  D& n9 W4 tThe Operations Manager - Venues and Programming will operate with a  
' i) b$ c' \- B' K( zdirect line reporting relationship to the SU´s Manager of Programming  
. a# D4 \* \$ t5 xand Venues.
- @' A0 Y5 ^2 ]* O7 g% O) r# N  h+ Y2 b" K2 ~
ROLES AND RESPONSIBILITIES
! y+ T, U( C. [4 T3 AThe duties of the Operations Manager - SU Venues are diverse and  
4 D& I+ c" W1 Y- C/ E" y) V* X, t7 ^extensive, and are targeted at the all round smooth operation and  
- S* x3 e; I% ~/ E- l# O8 |. Sfinancial and operational success of the Horowitz Theatre as well as  8 O; ?3 M  l  t0 T- c
the logistical organization and smooth rental of the additional  ) u+ \; {0 Z' d' H/ v" v4 I
venues within the realm of the Students´ Union.  In the light of that  
" e( D0 R3 o/ {, J) W# rbreadth and complexity, it is not possible to fully define or  
* B3 ?# Q9 r! l% U  Ndescribe all roles and responsibilities in a document of this kind.   # [5 U; `+ `/ L; J% t& ~' W2 }' [
However, the main roles and responsibilities of the Operations  6 t7 |& v) U$ _: \
Manager are as follows:& k" p& l3 i2 a! b$ W7 \  ~

8 u' M4 Y% R2 Q3 a& G' w1.        Space Roles and Responsibilities
2 ?1 h% D0 ?* Z& V! I0 t: L- o! F! J% k# l2 {* S9 N! N* d
a.   To ensure, at all times, that the venues listed below meet the  - N$ O" t' }9 [$ O, W" _' t
appropriate standards, requirements and needs, and contributes in a  
4 g) V, ^: L4 xpositive way to the smooth operation and success of the individual  $ g5 O* H3 q" m! D* r
renter.
" }* O7 Q" N# d·     Myer Horowitz Theatre
. w' V6 K4 I% m, ]' X6 P·     Dinwoodie Lounge9 m2 T4 d3 T* N) n  m7 ~+ m0 P7 V3 |
·     SUB Stage
1 r, {" g' e) w+ y" b+ U
  f* @9 o( T; l) M* ]* lb.   This includes, but is not limited to, the following:8 y7 E1 {( o. K6 y5 ^2 E
·     To plan the capital and supply expenditures to meet the  , C- }' B8 c1 H0 i
production and facility requirements.6 F/ h' ]2 t) f- j& |
·     To ensure the day-to-day compliance of the venues with existing  . q5 m2 s9 ^& Y
safety regulations and building policies.+ f% H& t. [7 z% B' h# d! G* d
To ensure that the maximum potential of renters is met.
& d" q5 C7 B* l, A, \7 @  D3 i7 l. E; @
6 ^4 f4 ~- I) r0 x1 `9 w2.        Marketing and Promotion
* \; d" o: ]8 _; i, ~; H% V5 g1 D
a.   To develop and implement a marketing plan for the venues that  
& u& ]7 E3 R4 U2 _5 @focuses upon advertising and promoting the venue to faculty,  6 d8 e' @# ]+ ?9 p9 Z) Q1 J7 ~5 Z
students, and internal and external clients on an on-going basis.  
" k0 B5 X8 H; a% VThis strategy will include implementing and/or delegating the following:
4 r' ~  {0 g9 X& |: [5 Z·     To develop and maintain promotional materials, the Horowitz  
# R  ]; D' d: c" r  bTheatre and SU Venues home page, newspaper and other advertising; to  
0 o% e  d# @& ]5 }take advantage of other internal and external advertising  , V; q* ~' Y% F, _9 J' |
opportunities; and to develop press releases and other promotional  
4 I* u4 O! L- Z. F) W2 Z( A3 Qliterature on an ongoing basis." m( G' B" D  i' q8 l7 p
·     To coordinate tours of the venues for potential renters.
! T5 u, l4 W5 [8 O; n" o+ v·     To promote upcoming events in the Horowitz Theatre through the  6 S5 f2 c  T$ T( g2 R! P/ P
use of the Horowitz Theatre Home Page and the SU Events Calendar.6 a& ]1 s2 n5 t+ H9 i
·     To develop new external clients for the venues.
; Y0 D# w# m( S, }/ u& z
9 g% j) D+ H( [$ B! @
/ g: X( M8 o! f- v% n+ z3.        Staff and Supervisory Roles and Responsibilities: [' B& S" O4 H" q' g5 X/ U
; _, ~; n  |/ R( u3 v
a.   To ensure, at all times, that the venues are adequately and cost- 8 p, @: M5 J" N3 T9 C$ G( `6 {
effectively staffed, and that the staff utilized by or within the  
( \+ F# T( U& `5 E1 k% Cvenues meet the appropriate standards, requirements and needs, and  
- @6 L5 i5 y" qcontribute in a positive way to the smooth operation and success of  
' i; [% i4 v- L/ C6 _% E: tthe renter´s events. This includes, but is not necessarily limited  0 Y6 v6 d' `% H, H. B
to, the following:
( t( b* o, @7 _: l: Z·     To be responsible, under the direction of the Manager of Venues  9 Y- F1 ?4 }* u* h$ t
and Programming, for all staff issues including hiring, disciplining,  6 g0 A- {1 f3 K; a# b6 L+ u
evaluating and terminating, as necessary.
, M5 @1 S& ]; a2 G0 e; f) m4 S To ensure that the Horowitz Theatre is adequately supervised at  
" z! N& j/ I9 c  j; ?" y$ ball times, this includes the development and implementation of such  
6 y' D2 G7 O+ e% W1 R% O( eschedules and rosters as may be necessary to ensure the effective and  
/ c2 Y9 ?3 i0 @3 t& ]cost-effective supervision of the venues at all times during which it  3 V) Y/ s. `4 y! R: R
is in operation or needs to be in operation.
# Q2 W' o* l1 f6 U* l0 \9 O·     To work with the Technical Director, when necessary, to ensure  ( D1 }  h! d% }1 h1 f% {; E
that an adequate and appropriate level of part-time staff exists to  
1 I/ V0 _+ S- O1 yfacilitate the smooth operation of the venues and to ensure all  & D  {8 ~" C9 }& [1 ?
renters needs are met.
5 n( A" ^4 |6 ]9 F6 |) ~; e/ u·     To work with the Technical Director to ensure that the skills  4 k3 M/ \  u9 \  S: v! O  {
and attitudes of all subordinate staff are appropriate in light of  & z7 T0 g% F% s4 Y2 P5 C
the roles they must perform. This includes providing adequate and  
* h1 f+ F1 P' `, s' veffective training (and re-training) in all applicable and  
; ~5 C; g# F# R% }5 D3 d* I. happropriate areas, and ensuring that the Policy and Procedures manual  
0 d9 n+ U' s0 k' c4 t; x2 iis kep up-to-date at all times.! t/ G7 _: e; ~& u3 I
·     To ensure all staff are trained in and committed to providing  
. k1 p( W1 b5 r8 ]3 X7 Q0 Iexcellent customer service to all renters.
1 G7 F) M% q3 @$ H1 W- c1 [/ j. d·     To work with the Technical Director to arrange staff  
4 u( m' ^0 B& }1 q9 n( \" h8 zscheduling.  To handle payroll related matters, under the guidance  
: F9 V* h4 X+ r8 }- n- K, o7 [: y7 x4 ^and direction of the Manager of Venues and Programming, concerning  4 v% h7 w0 z' \3 e* U9 s: X5 v7 J/ [# t
the staff of the venues.7 B, f% `7 v- \3 s  Y  l% F
·     Working with the Manager of Facilities and Operations to ensure  % t4 I3 o+ d, ]  w; Z, {4 F
the appropriate setup/tear down of each venue.
& _- X) ?' ?$ }% x  g·     Working with the Manager of Programming and Venues to ensure  
3 ?- Z- M# B3 w; J8 M6 Vthat additional requests such as licensed receptions are arranged.
2 {8 e; w9 H8 p% w! D& x
3 z% M' b, A, |" o) a% ~
, X, s- F3 {; Q/ ~- s  t( ]8 X4.          Overall Financial Performance
: x. e  A" W- ?" O# \
0 U5 v0 a. v  h4 c6 na. To ensure, at all times, that the Financial and Administrative  8 Q( a1 ^/ j* y9 b# Z+ E
systems and processes utilized by or within the venues meet the  6 j7 x. V4 H, E) S
appropriate standards, requirements and needs, and contribute in a  
, q: V& t: O2 ypositive way to the smooth operation and success of the venues. This  
' O, T, e( n4 Q2 O, Q( V4 Y* Qincludes, but is not necessarily limited to, the following:: p: x+ ~! O, |% e
To provide input and expertise in the formulation of appropriate  0 V' t; A! M( r. u( O) x/ _
operating budgets covering the venues to the SU´s Manager of  6 S* O  t" `+ z8 ]/ n; z
Programming and Venues and to discuss and refine those budgets  + v, r5 w0 R$ Z( z; W
Manager of Programming and Venues, and Manager of Finance &  : i/ F' C+ g; U; q. {
Administration prior to their submission for final approval.4 y1 `/ O# W! D6 y* A, [
·  To manage the venues in a manner which adequately and effectively  
- l/ Z: H& [. M& z6 d" Y# R( dreflects the budgets approved for the venues and/or which reflects  
5 Y5 @# ]& e( w; s0 I3 }9 c! bthe best interests of the venues and the Students´ Union.
3 M1 @% P  H) H- a" B·  To function as the key player in the submission of financial and  
3 l# S7 U) Z$ |/ [, y$ t2 z, Fadministrative documentation covering the venues to be used in the  . _3 h! E! d' I2 J; e3 q
compilation of monthly and annual financial statements, and such  
* D, N5 @$ R' dother reports as may be necessary.
5 K0 `4 A9 S, i4 J, g  l·  To discuss those financial statements and other reports, together  " m% }9 F% Q3 F# O+ T7 \
with all financial and administrative procedures, with the SU´s  
3 ^! o5 H$ m/ j9 X' bManager of Programming and Venues and Manager of Finance &  - l  T( w- {( i' D" K
Administration with a view to determining and implementing action  
; M! y6 w' O$ u" L1 K. oaimed at improving the financial and/or functional effectiveness of  2 }9 t- z5 @7 H* s+ ~1 C5 P
the Horowitz Theatre.
4 W3 N9 G9 a: H( O·  To ensure the existence of adequate, effective and accurate job  3 E. P9 W- |8 ^( d% d* j
costing systems to be used in connection with the determination and  ; ]5 |- l: V$ w* n1 Q! G
setting of appropriate prices for rental and staffing rates for  3 v7 N0 S- j/ o% j, B1 u7 Q2 |0 S
events held in the Horowitz Theatre.. i9 R# E( G- e- y
·  To develop accurate documentation to be used in connection with  * k/ U+ ^& n- |, h7 u
the billing clients, and to forward such documentation in a timely  ) _: g5 I8 y1 Y9 `, f) F  O
manner to the Accounting Department.
& h) X2 G9 P3 [: G/ v  a·  To recognize, address and handle all matters relating to financial  
1 r1 X  a, w: f2 fand administrative procedures and systems in a manner which reflects  
& m. g+ c% }- z$ \/ Bthe requirements of the SU´s Manager of Programming and Venues and  
% U6 F7 s0 b4 q4 C" q$ H8 X' kManager of Finance and Administration, and in a manner which  
0 ]/ Q/ ]7 N, S* _) H& i" @contributes positively to the smooth operation and success of the  7 J* ~. ?% c4 L- m4 ]
venues.$ K: T3 @& ^/ ]5 V' Q/ ]
. S6 L6 t0 s  g+ _! a
5.          Overall Roles and Responsibilities
7 b, o" O# x6 x3 Ga.   To ensure, at all times, that the systems and processes used in  
! L8 f, O3 ?/ D3 v. Q3 O5 krenting the venues meet the appropriate standards, requirements and  
- {- t) w3 M# s9 l- o* Lneeds, and contribute to the smooth operation and success of the  ; b( o) o  K: W2 j
venues. This includes, but is not limited to, the following:
4 v  P2 J- ?) p/ P5 c9 T; h, x( R, N; A+ E) B2 R0 C
·  To recognize, develop and set in place such rental procedures as  
2 x0 r2 i7 M3 `. e+ C+ emay be necessary to ensure the smooth operation of the venues, this  3 R/ ~- t, S4 M6 ?& @
is to include but not necessarily be limited to systems and processes  
* l6 J; p! N/ f8 E: Kin the areas of contracts, inventory management, contract evaluation,  2 B9 o2 b" S5 O  O; C) @
pricing, costing, equipment usage, rental/contract invoicing,  ! o& H3 J4 V5 \' b' C2 ?
together with such other systems and procedures as may be necessary  
% x, h/ U" G: Z/ ^, P% ^( q/ Oto ensure the smooth, secure, efficient, cost-effective and  3 N) x4 K% t# V- ~, [
functionally-effective operation of the Horowitz Theatre.: t- E- a+ a0 u: l
·  To recognize, develop and set in place such operational procedures  
( V' @0 i& k" G1 U. Aas may be necessary to ensure the smooth, efficient and cost-
) w+ V6 h4 ~" h4 A$ Beffective operation of the venues.! a6 I3 i% j: j
·  To negotiate rental lease agreements (contracts) relating to  6 A/ {" c4 q' _% k/ v
dates, rates, staff and miscellaneous charges.( [/ Z+ k6 H3 l; R6 G* N6 B
·  To ensure that adequate inventory is available at all times and  & i! N+ o5 L- n
that such inventory is stored and issued in effective and secure ways.
2 n. U( P! N1 j% J) e·  To consult with renters as to facility issues in producing their  
- s" C0 W) ]& `particular event in the venues.
4 T9 {. r! G" [0 b- r1 b·  To provide the venues on-site staff with such documentation and  
" r2 f, l1 F  \& b* j1 i) l5 x$ Hsupporting information as it may need to effectively fulfill the  ( X4 W& k3 ^+ e9 z
roles they are to perform to ensure the success of the renter´s event.
. [7 O4 E; A; n: T+ S* s7 b8 c: C·  To produce quotes in respect to staffing costs for a particular  6 Z6 P( o* ^; O% f+ {7 |% a
rental with consultation with the Technical Director.! [3 D, C; H  m; }
·  To ensure that all queries raised with the venues whether from the  , x- b( l7 u0 E
SU or renters, are promptly and effectively handled and adequately  
% W- ]8 e4 a  K% manswered, and to ensure that such action as may be necessary in  # Q: W& Q/ f! {( V$ [; m
follow-up to such queries is taken in a timely manner.
  i8 E1 U/ C$ J; I To ensure that the venues and its capabilities are adequately,  
6 a, V! t2 T2 ^6 veffectively and cost-effectively advertised and promoted, and that  % c8 N) K) A( \) R3 n7 R) D- C) R0 \
the cost of such endeavors does not exceed the budgetary provision  6 g. w# \. Y8 J. P5 m* M5 ?0 r
made for them unless prior approval is given by the Manager of  : b) A, t/ N( `# }7 D
Programming and Venues.
3 G. P5 q: @1 Q* A/ r) W·  To act as an informed and knowledgeable resource in the case of  ; U) M- _+ }) u! D. E
significant challenges and/or problems surrounding the tasks of  
. a0 {2 i1 X; {marketing, administration, operations, and any such other matters as  
7 b* I$ d$ Z5 N$ ^1 @* ]may provide such challenges and/or problems.
) }& ]8 y- Q9 i% ]% i·  To attend such meetings as may be required to support the smooth  
! i( h' e5 p3 j, H0 xoperation of the venues or the Students´ Union as a whole.( g6 @. s+ `& i8 y+ s& y
·  To perform other job-related duties as may be required by the  " g4 G; `. d% M
Manager of Programming and Venues in order to ensure the smooth and  
- w6 Z# @1 n5 s  i+ ~( Isecure operation of the venues.
: K7 G  B3 B9 z! U8 @" o- q5 A- l·  To recognize, address and handle all matters relating to overall  7 ]) `" b4 v% k1 s, k0 I8 e" F1 z
operations in a manner which reflects the requirements of the SU´s  ' b* Z7 U, i2 B# O6 I- ~& K. `
Manager of Programming and Venues, and Manager of Finance and  * r' m* w' y6 |
Administration, and in a manner which contributes positively to the  : M. \' g# H0 g) L8 _
smooth operation and success of the Horowitz Theatre.' \( `) h; v- w" T# n1 M

% v1 l) a! i, A& YQUALIFICATIONS:
6 c! a3 O% Y" |4 ]7 o6 n1)             Minimum two years related post secondary education, or  
$ [8 s- l: g1 Q8 D. V# d* ~an acceptable combination of education and experience.; r1 P/ L0 Q( S
2)             Supervisory experience.' }& `% P- e) B9 R
3)             Ability to create new initiatives with little or no  1 Y: M  {$ @" f
supervision.. T: ~' y9 Z! U
4)             High level of creativity
! Z5 }2 W% H3 A. Q; J& ~) X5)             Knowledge of budgeting and staffing procedures.4 i5 ~0 J( v5 p4 ^1 s' e. d# F
6)             Excellent organizational and communication skills and  
9 H3 M7 `% f9 ]& astrong writing skills.
, E! Q1 z8 Z; C4 C8 G0 @  P7)             Dynamic individual with experience in large group and  
6 u3 P, b2 v& S2 N6 x/ u6 zone-on-one promotion.4 Q5 P7 @( U: s, p7 r) E' R
             Ability to work with students, staff, University  
! @! `3 }* E: e, F8 o6 Cfaculty and administration with a dedication to providing excellent  % b8 j# B/ N3 v$ y) I
customer service.
# ?8 d3 C# h3 U$ u3 a2 x) qUnion exempt position
5 B5 k+ ~' b/ C- @' q- [July 6 2007
4 w7 T; @  @; h0 ?! Y9 n/ U
7 G# C* m' U$ B" j- H5 TPlease state salary expectations( ~( Q/ B, [8 k0 X

+ }: A; [% j1 r5 |' K! ^* EPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  4 _0 M) H0 {: ]3 I9 Q6 R
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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