Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
, |8 b8 {( ?% T' C9 Ithe 2008 Report on Business magazine. Based primarily on employee input, the
) `$ K% V; i, y2 ?survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

- \  d. e* h8 e: i( gCorporate Express Canada has operations in 23 facilities, 10 distribution
6 A% d+ W. G3 t& O' I. gcenters and employs over 1,500 people, approximately 400 sales and customer care
7 n  i# i$ J1 f# Jrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE

5 E0 ~6 q* J" L7 Q$ JProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
* N* r" _( [  }. Sthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
$ c7 i3 p% X; k. \) K( b* ~8 ginstall PCs.
% Y( I% Z* D; Z. C  t% q• Performs administration and maintenance of local site servers.
' ~5 r' e% G- ]• Acts as a point of contact and reports warehouse system issues.
: q6 `7 U$ J) E# G- l" P, \+ d• Assists in implementation and maintenance of warehouse systems, as necessary.
+ F8 b6 ^9 n. P5 N2 x# h2 P3 a• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
" b; r# ~6 }" M' w, O$ \• Performs LAN tasks as directed by National IT staff. Tasks may include
  F& B; r8 s1 L& o! ?installation of hardware, maintenance of patch cables to standards, and assists
# @3 O5 |5 S& fwith component failures.
% v3 C* Q( t( J' |2 C• Performs basic administration of local phone/PBX systems to ensure the
/ d) _7 c. @5 C$ F5 u" Idivision is operational. If division is on IP Telephony, works with headquarters
$ M. P3 F3 P8 p* |* mVoice/Data Team to support telecommunication solutions.
" h3 L( o: a( v1 D1 C• Maintains hardware and software inventories using company Asset Management
software tools.
9 A" |; q' r" Z% }) T4 c• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

5 y: E: v. U* z- p. r! S3 SPRIMARY INTERACTIONS
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' {: e% R( l! PDaily interaction with division users, division and head office Information
Services personnel.

# g& ~* P" N4 i' M$ WCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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2 c6 |( J5 @9 S, W" r2 W8 h2 G6 ^• Technical certification, with a minimum of two (2) years technical support
& n8 {: f) J; c5 e( D1 l7 X5 [- ^1 Nexperience, or any equivalent combination of education, training, or experience.
) l6 P5 |" L9 b8 g' c6 F+ p& v' d; B( Z• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
) D, E, S' k  v: u3 O8 Gservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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  H3 a4 l/ s3 ^1 P; ]PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
6 P% Z  @' H: O  a$ Aby an employee to successfully perform the essential functions of this job.
0 F0 J$ w5 F$ }Reasonable accommodations may be made to enable individuals with disabilities to
0 a2 J) B+ s( G8 E% _1 Yperform the essential functions.

$ Z: }3 j7 Q5 |, @" GWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
, x0 U( J  @3 d1 T& f, V9 ~4 @" ais needed to carry out everyday activities.

4 x  P% E' o+ AWORK ENVIRONMENT

0 P* D/ B& ~4 y) W0 Z& `The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
4 d: f" H, @8 N6 I; h+ w3 [4 ]Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.