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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 u1 t' t0 Y# R$ S+ |" `
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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6 l) y. |5 N2 Y, _9 S4 {7 N1 }9 H5 OIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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) m0 \7 v' r# [7 n6 l% WStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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* o, L1 q9 l; |0 X! \8 cBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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1 G: s) L& p4 T9 m: z9 x$ O- N6 ZISSUE THREE:UPS
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' ~% u% E8 F3 a! p7 `TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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; w0 M% ~: [  T3 j& r) S$ _Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:0 H* |/ x& R1 T

1 B% ]: I9 V1 b, L3 D( Tat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 N+ n4 m# C6 d8 b2 [& k1 w

: f8 b$ n+ ^$ Lat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ [) w6 _6 ~- E3 }0 a# X2 `
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ISSUE FOUR:BMO- x7 }# c: n& h3 X
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 x' o" P  G( h
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I really learn so much NEW today...................1 a' |& ]' |* }. ?5 |) m- I
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
% f( {$ M1 v5 H5 H* J. t- c2 p所有UPS的良好時間規定,在這邊都不管用。
/ d3 T! _8 M. N8 J+ o因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ ~) B# R# e; B4 @4 V6 z- D
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!: R+ c1 `5 \% E+ \" ?- ~& L
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
! m  H  x* q# n1 ^再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 ]6 ]$ u; h: w5 k7 `3 O) {後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# [$ {& @. D% g+ a- n1 b$ P6 Y9 M
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況7 u3 ]) [$ w5 z4 P. r# \+ i
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ Q9 [8 G* H. E1 b% A' `/ }. r最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' E: y0 Y: X$ r5 {$ ]1 f(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ s$ Y$ ~  C! p) a
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?& n; |$ `) I! {) b
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在那時候我瞭解到一件事情
( d* m" c* f: C) g9 K就是這邊的郵寄服務是一個nightmare
1 d. k9 v- o  o; X6 @這件事情,應該大家都有經驗吧!$ F) x& {( J3 k/ `: o
對我來說,這是在Ft. Mcmurray最不好的經驗了!
3 ^# R7 F4 ^9 D3 {) N, ]不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
4 O3 r. Z" k% H/ J9 S日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( b+ _( X  g$ p9 l4 q; v# G  K+ m  b
所以我還是選擇天天笑的過日子好了! . @: f4 c5 r+ c
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! q$ W; @! l5 D' p/ w) Z3 ^. Wtake it easy
1 g8 q, v* ]$ p! Vlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
- S4 _+ K8 p% c1 [Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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& Y4 K; d" m/ A0 k以速度慢 逐渐被淘汰 -效率低
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0 e. N( [9 ]7 e2 [2 j想我们的敬爱想-我们的敬爱的敬礼!
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7 C/ d( L5 i" ]1 |  p6 e. D搬场公司-成立最早的优质的上海搬场服务商' g+ a8 ]; h& u& c  X! f8 J
服装批发-上海919服装批发基地6 z- ^; h8 `1 s4 c( @6 E" @* `
张力仪-专业生产张力仪; l0 [' z7 B& D* m
服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing7 e! z2 y7 N! Y5 L1 d& G0 o$ W

/ h- Y7 H# W2 C8 ]不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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