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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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: k& x% q+ |# [; |In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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0 Z! y* {6 r% \' M* t1 q4 TOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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* v' G2 ]* `" M9 h5 ]4 i$ R! P! b: AISSUE TWO:FIDO.......& J3 V3 V6 \9 K9 d8 j- C( S

$ P" h7 P. }; QIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 n) L8 ]+ |7 _, U. o( g
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 b0 P* Y: P  b4 I3 h" c4 d6 R* O% BBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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; d0 r  H! Q" S& V. M6 s% L- nTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ x# H' j0 g8 D* x7 K2 \1 e' g
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 T3 `6 q/ I. p% f! x+ K" ?% h
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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% v0 r4 \# y. D& I8 t6 iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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2 J+ ?; J, i- s" @4 mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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6 h) u1 P6 Z6 O; k; BISSUE FOUR:BMO
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+ |& [+ u; V# L( ^; t8 \+ iBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!9 B0 p$ e7 ^8 Z% k6 A

, }* T% T  g. M! s  |0 NI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。, k8 l  k) D- {& V+ R/ i& Z" g  E1 y
所有UPS的良好時間規定,在這邊都不管用。2 w: {4 x+ j" Q7 K) \7 s
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* Q5 [& j; }; {: _剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 S. v( \* m1 n# ?也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& I, O  g; a5 X+ j; W: W$ V- \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 m; q; X3 d( A6 h/ ]8 T
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# D  E4 |3 Q/ ~0 N0 K
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
2 V4 c9 t2 g, X9 c* P4 [Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& m3 ]2 |" _. ]  \- L

8 Q, @- m3 s" j7 U0 p# U# d" m: `最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; |* _/ c$ _2 F(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。) U* c1 m" J0 t- _
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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+ H& u- _. G: N  y; E在那時候我瞭解到一件事情7 ]4 z- N7 _- @/ H, P* I0 O
就是這邊的郵寄服務是一個nightmare
5 O4 h( x' [' r' X: d% q" d9 X這件事情,應該大家都有經驗吧!3 J( ^/ A, F3 ^+ F! P  C
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ O# `; p$ E. f0 T3 k" Z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
8 \2 Q( }  y/ E, d- A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。3 Z3 q7 o" g+ z: G
所以我還是選擇天天笑的過日子好了! ; m; ~  }0 h( w+ h
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% u$ }- Y8 n# F7 U$ \* ~. T) w
take it easy
& w( f3 r# _" h" f; Tlife is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% u  ]% _0 x, H7 ^
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 I; m. h1 U* d5 _/ d以速度慢 逐渐被淘汰 -效率低
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! D9 a3 _5 v7 @+ [5 x; c( o想我们的敬爱想-我们的敬爱的敬礼!8 M, q! J- M  _6 l% i5 b% q
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搬场公司-成立最早的优质的上海搬场服务商/ h+ l7 Y3 o( _
服装批发-上海919服装批发基地0 t/ r* a: R& r; t4 V
张力仪-专业生产张力仪
/ C* k1 M- P4 [& r$ d4 `0 j) h9 @/ e服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& P4 t# \6 \! u! Q* o4 }

- L. |7 M2 Y2 p" G# a: u9 c不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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