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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": B3 S) A% D1 W2 X% o( n6 Y2 W" u
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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# m8 M/ p+ j8 h7 p# H/ \7 [OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO......., G+ S. U2 v8 L) e3 @7 \
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., t% t2 M) g0 k: b1 K! f2 H/ V/ J

+ n! C& o! t9 g( r" {BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* u9 s3 I5 b3 F9 U  C6 `( z5 X
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ISSUE THREE:UPS; y& j9 s  s: i1 ]' `" S# n

, x  ~% {# m5 G2 XTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  e# R6 u4 Z& j+ z$ b
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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, k$ j! T. s$ [TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, Q. W2 @) S' W

* D0 u  Q$ X+ Z5 P5 V% ?at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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. R# f# {0 A: y# Q9 Oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: X  G$ M4 U' K( m) x% q
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 H# d# X) }- ^
所有UPS的良好時間規定,在這邊都不管用。
) Z$ g' {2 i6 r% N  h" N0 A( ]因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
$ a: C! l; ~8 y+ ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
( ]9 z; T2 @: I6 g. G& G也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!. k  y: B( ]" {& [! h2 Y" S
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
' e) q5 B* U% q$ A4 m1 A- w後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 p; j' K# ~( G+ r% S" ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況  J* C5 ]- o. ^& X
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 _8 [6 H) E2 A4 y5 h) U(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 T4 [/ C7 l4 p
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情) o8 n& {8 A" n( e! m
就是這邊的郵寄服務是一個nightmare! ^* ?3 r* j' i( A1 D/ X; {* P% |
這件事情,應該大家都有經驗吧!4 G2 g4 I& @! ]. ^/ O. s
對我來說,這是在Ft. Mcmurray最不好的經驗了!  i2 Q1 p$ j( a) e8 [- u4 N% g
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. H3 V, @6 N4 w, M* ~日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
* \8 \8 H% C! c4 d3 q9 K所以我還是選擇天天笑的過日子好了! ' J1 F  A$ M& M& H2 B

; Y( B# w8 r; `& j$ ]7 H* @但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; `5 X2 ]/ g- o1 _# p
take it easy) @& v- x4 T, k" W
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! v" S  t% y& S- r' VLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 r6 R- z7 n$ d% f' A

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7 ~' D0 z) O; D) x5 H0 d1 p以速度慢 逐渐被淘汰 -效率低 / f' C: v$ t/ s* z* C$ D3 v
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. y. o* r  i3 E% b/ j% Y3 R: ]* ^想我们的敬爱想-我们的敬爱的敬礼!
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7 d$ o& k  t$ A- i2 y0 t搬场公司-成立最早的优质的上海搬场服务商8 c7 p+ D: z( C  `( K
服装批发-上海919服装批发基地1 f1 F6 ]0 R$ |4 b0 w0 r
张力仪-专业生产张力仪
6 E+ a' R7 L. j; s9 N8 ]服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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5 R/ W4 q3 @8 ^) {6 y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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