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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"8 ]- n. P; ~- l+ i( r: |4 F, s! O
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. C$ Z( S6 {9 p% f; u+ B/ }& w

5 n- E  y: V. b0 MOK,,,,,,,,,,,,,,,,,,,,WAIT....................! r  x% x' }3 c$ C$ g7 N3 N% B9 v7 i0 ?

# U( V& U4 P: `% G  UISSUE TWO:FIDO.......1 }3 G! V. v! U6 t" Q( `  v

6 d  x( f1 J2 xIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.8 \. ~" R8 g% s  Z, c  ]
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.8 M- X) ]! K5 ]$ j' w
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# }! ~' f$ P. D5 }  ?7 U, pISSUE THREE:UPS( e7 l& |; m2 S" E" T

6 l, L% u  o' p' |* A! N) W# e: PTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  h5 n5 v9 h% b4 x& I" K
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......# a8 k- l2 n7 A
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:4 L8 i! d* ]. P/ E. ~" O# S
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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4 s# G8 j3 I" g! tat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; J' |! G5 w% E. H; n

8 V/ E" @* c( O! c) g  bISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................' E4 _6 Z1 r* K, \7 e
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 e) ~* h* h' L0 s- w( O& ]
所有UPS的良好時間規定,在這邊都不管用。: r7 K: d* ]+ b* l
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ h1 l6 N1 Y& E' A剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
! A; \; S, `" V也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 B7 _8 d7 s% ?/ R3 D; _. i; t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 B- L& b" ?' ]後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator, k8 f* d6 s( z. o# i
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
7 ]9 y$ y3 t4 S, Z' t( sDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。3 Y8 r% |1 c7 F& i& o" S

  U, t  J- E! ^8 z' V最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% B% `* Z& w/ t5 \8 r
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。/ U( m4 Y& h' V( x+ \2 ~* |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?( T$ J6 j* }7 ?+ p

! q, E$ k6 ?* U1 z$ @7 s2 Y- s在那時候我瞭解到一件事情
7 _9 `5 ^5 \0 e4 L就是這邊的郵寄服務是一個nightmare5 K2 `( r: Q9 f3 X  G
這件事情,應該大家都有經驗吧!
: w, T8 e9 G% c' m$ D對我來說,這是在Ft. Mcmurray最不好的經驗了!9 W8 t6 }2 q- G4 y- L
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
" u5 L  H! Y: h* f, D: ]日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- `- _! E$ K* p7 a所以我還是選擇天天笑的過日子好了!   Q/ z  T0 ~! P; |3 X+ {8 n$ z0 L

  X* Q& ?' d# J4 g但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe0 |: Q) l: u+ u
take it easy
1 u  Q3 v9 n5 M/ F4 Dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back." Q$ R* K" G$ y. P0 h
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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& u% }& U6 l4 D# h! }以速度慢 逐渐被淘汰 -效率低 1 _+ W3 j, u  [, J

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# x) b% v% C0 @; ^- `7 h想我们的敬爱想-我们的敬爱的敬礼!1 X5 h$ g1 K9 B3 B0 ^0 k

6 \! r! T7 l1 w+ f# X0 D搬场公司-成立最早的优质的上海搬场服务商' s+ P2 A  Q) ?; \% J
服装批发-上海919服装批发基地
. w/ i/ M8 H) l张力仪-专业生产张力仪. G5 }. P( W+ \! Q0 e0 k8 w$ M. ^
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( Q& v% n* X7 B5 G1 F4 R

1 Z' C" ]! [. U  h) m8 H3 e/ h不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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