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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% m& I$ Z0 _- T7 {  F( IIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................& ?, ~) m% O8 h: B- x; K. E7 E

  n# T9 ^8 B, V$ L. e) bISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 p$ d3 k/ N! }1 R, c) u
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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6 b  P0 \# {" R; x: N, `5 @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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( N, g. Z) G0 ^- f, xLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 _, ]8 H$ v: @8 q3 j1 q; P3 t
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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1 W) X8 o* u8 RISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!' j. h+ _  Q! V2 ]: E  Z
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I really learn so much NEW today...................
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% N0 G8 f% T1 p6 ~% i! Q8 K8 pHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# ]$ x/ x' ?; l& T, l! K, \所有UPS的良好時間規定,在這邊都不管用。
- M/ o! [* w' p9 `因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): k% ^3 i* ^2 K
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' S, r: a! Q6 ?0 g% n0 t
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: I" G, c# U& [2 n. N) t5 L
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator  L5 G- b+ r; F) Q
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, Q6 q6 n1 @3 }- v/ h有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 b% H! C3 @4 b% o3 w1 D: ~$ f
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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1 n# c9 M: Z. D$ x& c最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: T# T+ `) M; `4 E% }(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- {$ I0 [# U% T1 U4 e: V
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ @# V; l% j% U( B0 }

) w" X5 t1 ^1 ~9 P4 F在那時候我瞭解到一件事情
1 [% F4 |6 a- y就是這邊的郵寄服務是一個nightmare. g  a' P* }9 A
這件事情,應該大家都有經驗吧!
$ g9 A7 C5 t5 T) K8 _對我來說,這是在Ft. Mcmurray最不好的經驗了!: F% F& ?8 r: p0 L
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) c% v- m3 n# P. [3 ^% Z9 l% {
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
/ G0 f) S% k9 s2 s" s' T所以我還是選擇天天笑的過日子好了! & H0 T4 R8 A: P/ P" A6 E9 \

' y( j& G5 p: m& e4 w/ m% g但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
8 D. J2 c* [! x+ gtake it easy/ `7 s* ~4 S7 ^  X
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.8 ?, @- A4 P- [4 u
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 z2 M8 h" n. h

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以速度慢 逐渐被淘汰 -效率低 5 t7 m$ @+ Z" Z$ ]- Y& b

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% ]! \, R6 U+ X. j( ^' ?& z; E想我们的敬爱想-我们的敬爱的敬礼!. i! \' w- k5 A
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搬场公司-成立最早的优质的上海搬场服务商5 v; z5 Y) G" u$ I% z' R
服装批发-上海919服装批发基地- E  i% Z0 H" b2 e. }1 |
张力仪-专业生产张力仪
; r6 I% Z5 @: n$ H  h1 T$ h服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ E6 _6 }9 H) p( j- o

5 E, r* G( [1 {. `" Q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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