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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................# ~& F0 t- `6 E
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ISSUE TWO:FIDO.......
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# @0 b6 X4 J8 ~; i8 |7 r4 EIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 W/ Z7 r) E" Z+ @% _, t0 V/ V

2 B1 U4 F$ B- l/ A& pStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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% d2 i# w7 Y7 |; N' hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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+ e2 J& \5 m& Y$ [1 LTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.3 d7 R1 J! h' r. t

+ |3 F8 i, Z/ dLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, M7 C& ~9 m* t% _) P  A$ h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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2 m4 _( B1 k! A2 u" S5 gat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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" [' f9 L5 s. ?0 s: W* IBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ u% ?- C& Q2 w9 x9 H" ^3 S- K+ h
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I really learn so much NEW today...................8 l) j5 o; v& V4 q) Q: a+ y1 g
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
  @" y( T: \1 z& r( |( Y7 C# g' L所有UPS的良好時間規定,在這邊都不管用。( H5 [+ m. _6 L
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- j, K; E' m& H) w
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
9 q1 _# b! v% B- {# e* O* ~5 \也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!) z6 M- u: P- a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. L( B; z$ f' b/ n- y3 U
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
! f: K! @  L4 L; P$ j有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
) p1 I- m" V& `2 C, Z! zDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% M2 u3 _9 ~' y8 G(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。0 A! V" j, v, I9 G
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- |- I* Z1 e6 C: U. f8 x( d- q2 g

! @# r4 M2 i9 }. y$ f$ E在那時候我瞭解到一件事情
9 O3 r; m8 J2 b7 p6 M4 ~' i4 P+ e就是這邊的郵寄服務是一個nightmare
& O6 O5 B3 x) v- f) c這件事情,應該大家都有經驗吧!
5 e7 R" D# ^0 Y/ Y+ ]% Y' {對我來說,這是在Ft. Mcmurray最不好的經驗了!+ f2 }& v% [" w# J8 Z
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
+ l: D$ R, N, z5 P9 q4 o日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  i, `, N$ S: L9 M  @9 B, s9 f所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% D  o& S! u7 ]4 h
take it easy
1 m0 }8 r9 s$ i$ R( k0 flife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.4 \" p% W( q3 J- L& U+ c
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# i" R4 R$ L# Y; G/ [- `, H5 w

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5 p! z- e  h5 R4 ^4 K; n以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!8 K9 ?4 [1 W  Z) j* y+ A5 ^8 Q' E$ V

0 r; y1 W+ K! E$ g4 l6 C搬场公司-成立最早的优质的上海搬场服务商7 _0 L0 M' \: ]3 W# s# B
服装批发-上海919服装批发基地; X$ r4 J2 ]9 l
张力仪-专业生产张力仪3 T4 R2 s. `$ u) B4 \5 @
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing4 t+ n  p. O; Q$ j
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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