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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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- B0 B& {8 O$ X8 ^. O) Z! d# o2 cIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................0 X' E! p! A4 d

1 v2 L; G+ B. gOK,,,,,,,,,,,,,,,,,,,,WAIT....................2 s9 |7 G% h6 i$ a3 O

9 B- `; ?- x, I. [4 uISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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7 ^8 X9 l0 c+ d$ sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 w4 x" {$ l2 q) j. m$ ?% V
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ISSUE THREE:UPS
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! `) Y/ C/ f# Q6 N2 dTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......" c! ?" `9 a2 C& m: p

! ], |1 w" a+ o: a& f0 aTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! \+ P/ S5 B/ M# Y

% \" P4 l, P! C; m- c( `at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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1 b9 k1 L. G- n- c' ]at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.! U6 a+ ~$ `7 a! [+ L1 p

  I% V! [# i' Z/ iISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# r2 A: \- K- l% u& `- p- {
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I really learn so much NEW today...................# e$ y: }9 G- _( t% c+ t

# j, `. h& o* l; ^  t/ \( c( v5 }HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。/ L/ q1 D: H. j
所有UPS的良好時間規定,在這邊都不管用。) i2 r; m2 C& }' h) E( E  i  S6 T
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
6 [# ~  z" h) `1 f剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# E7 e! e& b4 T也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! G8 d. n" v" Q) q9 ?1 b  F3 u% ^
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
) ^6 z$ Y8 Z0 x  c. o後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 N8 w3 @6 s/ B5 F" Q( K  l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 _# H: i, Z4 E6 Z3 BDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 x! c5 _' o7 `% x2 g" }
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
0 O: H& F4 i' u5 C" k" m(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 X+ I+ b1 W% \. P# o, |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
5 a* L7 ^8 P+ o8 A, B就是這邊的郵寄服務是一個nightmare$ V% ^# G/ O7 i" I- Z' S( T% V
這件事情,應該大家都有經驗吧!4 j7 `; f" _4 Z$ `- t5 w
對我來說,這是在Ft. Mcmurray最不好的經驗了!/ T. _' R/ E# D. a4 d
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
# m. t; i+ f& }日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- e: N; X2 A* t& u1 _
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
1 J/ ~% }$ r+ Y9 I. Y0 qtake it easy& K2 F8 e& V* B7 D! z: d2 [
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
; E' `; R  i9 J; G4 u3 ^- RLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, ]$ |4 \$ P9 ~- e% j7 [以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!2 M$ D! z' q* @( J. d' ^

6 P6 ?3 x& E- d) _: a, D. V" f搬场公司-成立最早的优质的上海搬场服务商
, ^2 F$ y6 U/ y+ D1 N9 o服装批发-上海919服装批发基地
' [) u7 z3 U, z1 v# r: B张力仪-专业生产张力仪( ~& p* J% N8 x* h8 Z
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  K5 d$ a( a1 G& f- @

  p: X* B) |4 M; @# {4 A不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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