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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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5 K1 M- O  y) t+ n8 g0 t' mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................  R; Z( p0 A$ L7 r- f

. o3 C: a! B8 U3 e. @4 GISSUE TWO:FIDO......." v6 N/ D6 ~# f; ]+ ]4 ~* Q; S/ E
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.. h6 E+ j1 j. l; D# g/ d
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.; T9 V0 p# R0 p- F

; P3 t* {  v8 X5 I/ vBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 [. E" M. {& \1 v  p

( M9 h' f1 b7 a7 B( g1 `+ h* hISSUE THREE:UPS
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) Y/ [3 N+ _5 t9 i  Q7 f5 oTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% Y1 q. G5 F9 i2 |, r/ o3 `+ R
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 Y! L' Y5 W- G, L
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  P" d5 k: V8 A/ `
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ISSUE FOUR:BMO. P- ~+ p2 |* _& `7 \: L
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!6 k" r+ t2 {) V5 k  ^9 }" C+ w- |
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 I5 r1 j2 |: U/ X1 _/ C" z& p
所有UPS的良好時間規定,在這邊都不管用。7 Y6 C; U3 v0 w( g0 B
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' {3 ]* s' j$ X; I- \! k剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
4 |5 @! o! J* u" e也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
2 K: i1 b5 f" b  ~( _再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 e+ L+ J1 ^1 Z; @' j* L; X後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 k4 c& \, N, J/ H0 d3 Y1 |
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況6 F0 Z6 }7 p; O! K* g  u1 j
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ u* t. _! e& d0 I, p1 i# ^3 D9 Y2 V/ |. A最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: ~+ s; ~# a5 D, I: j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! G/ }% F& ]: \6 v再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?) l( h3 Q, N4 N

: U7 B* H1 g8 A$ ~7 z) l在那時候我瞭解到一件事情
" G$ {% i" a6 C: b  [% O就是這邊的郵寄服務是一個nightmare2 i0 [* F# V5 _, e6 T" p+ a% [
這件事情,應該大家都有經驗吧!! B0 E( {$ R1 f# z0 K
對我來說,這是在Ft. Mcmurray最不好的經驗了!- I7 l2 C( W0 i
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
# h6 W( S  }' e1 h日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 D* l' _0 U$ X) y+ \; J
所以我還是選擇天天笑的過日子好了! " ~: d0 ]' H) c0 e" N3 b

, L: j# c/ _; X/ {. a# O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe1 ^7 I" p2 Z: m! U  r: [( V
take it easy6 ~1 u1 f+ ?3 ]& p6 _( h  w
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 X2 }0 E  P( y" mLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 9 ?1 g' o# u0 p. d5 o
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1 k/ H  `' w& ~# x想我们的敬爱想-我们的敬爱的敬礼!) b( b: K/ d( o' H2 o' Y

/ y9 a. ?8 x1 w1 L# X, [+ w" g搬场公司-成立最早的优质的上海搬场服务商
( a$ \  l" k8 f服装批发-上海919服装批发基地
0 N5 L" e( k" x张力仪-专业生产张力仪
- b* |8 K6 ?; {2 F服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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