爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2987|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT". p6 Y" t* M2 i3 p( N; X: ?" W
& M# W) |% A4 G  z
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................/ p7 _& M- C) s8 ^
+ t& k  H  ^+ f) F
OK,,,,,,,,,,,,,,,,,,,,WAIT....................; I& a* L; q- @) v; ^5 j# ]5 L

; e8 g. @" n. B* S1 {ISSUE TWO:FIDO.......  ?5 T" Z* m' L' X0 ^, s

* o7 O" \2 g' ^+ u0 qIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 J* B5 q* _- I, g- y" r
: h8 O: P8 l0 X% k$ e  H/ b
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
" i# y0 a, h5 H9 |7 V3 P9 V- l( S) P6 m- j8 l
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.# J) E! \3 X! g/ @  ]/ j$ S1 R5 c

6 _% x+ _9 j2 k) Q9 V& G, _ISSUE THREE:UPS5 ~9 q3 y3 _  d2 \+ J* p7 `# R3 h

$ m! r& t3 Z  K& T  w& g7 f4 ETODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
' r+ X+ q. b, R* o  U- O% t9 [# T; q6 ]) O0 d: A% A
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 ]0 p  P: ?, n: `$ @* {

8 ]. g1 k  H& {# q+ C' U/ NTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 F1 e+ _7 s7 j$ f- P" I6 M8 Z

% w( {! R- e- w0 V& T4 \9 [; dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 b8 \8 h, L/ S- q* J
* a: I1 B6 V6 B% Y
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
  p$ T1 ^5 \) r5 t0 ]& ?# `7 N" b& |  c- O; c/ u& F
ISSUE FOUR:BMO: s( ]( S% k' o# N
- j5 ]4 |1 g9 O
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
2 `& _2 y  m; t( p) Q
4 \7 c: j& {4 XI really learn so much NEW today...................+ p* e9 X  ?! N( t8 T" @6 j. }' \

& M$ P0 O8 R5 dHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, x- `! P1 \0 B7 c所有UPS的良好時間規定,在這邊都不管用。
2 G5 T: h7 ~! ?2 l  R- a9 [/ b因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 |! S7 E, E$ S" y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 [4 `: l# y; J0 B  C6 T0 X: b/ V
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# ~( Q4 i0 e$ f8 t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 m! K* Q( }$ I6 Y; P5 ^
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
. i& N, i8 Z( l. J9 m1 c2 \" x有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 H8 b) R7 y; u9 K# mDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
8 ^+ g3 e7 R2 `" M) b# v8 i8 ?& O! F  g" M, i) a
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: j4 x7 K7 B1 G# J% E2 e* ](箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& L) @. l  b+ m+ A% y" j) S再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
& P6 a- Y9 I0 |' A  [* X
/ ]" K0 x/ p7 Q; N0 M* B$ L- c在那時候我瞭解到一件事情
2 B' [- y, t" K8 Z: d# x) }3 Y& ?就是這邊的郵寄服務是一個nightmare
/ s2 e2 g4 U9 D* j, i' q8 g, A, i這件事情,應該大家都有經驗吧!* M$ y, O' e" e) l
對我來說,這是在Ft. Mcmurray最不好的經驗了!
, \& ?' b2 i4 {% P3 P3 [4 t不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
  l, u& }) R( Q0 J日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
3 h  _/ k5 G, S, E所以我還是選擇天天笑的過日子好了! * L# T2 L7 n6 R; I* q
8 D8 ^1 B9 E# m. f" O  O4 m+ L* I
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe/ o/ E# j. U( K. F( o! t
take it easy
* I, V7 W. U7 ylife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ h( c9 n- c& t2 n' ]# f3 R# [Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
. |0 p4 D+ @% t9 L. @7 F7 M# g
* z3 A- _( [: C4 n- @* {
5 z* e% \# Q- t4 |6 l# z以速度慢 逐渐被淘汰 -效率低
  _* G: z  A% }9 k
5 l* Y7 T4 c7 Y" _7 U& U4 o; d8 t/ F' K0 i4 ^( r  l
$ b! p* b4 {" U! K
3 n& ]6 h! ~0 ~8 v& D6 H
' G5 B; n/ n1 T9 [2 o

, t' v; _4 p: G  s想我们的敬爱想-我们的敬爱的敬礼!7 l, p- |$ w  Z5 C/ q# M3 z' g
, ^9 H: U+ M5 `2 a, V1 I0 A3 J5 @
搬场公司-成立最早的优质的上海搬场服务商* |6 x* N$ p7 w$ K( y2 E  o4 n
服装批发-上海919服装批发基地
' R& N- V  i( H( U张力仪-专业生产张力仪
  }: C% w/ V: m3 g+ _: Y服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
1 }0 |/ R2 C5 k) h$ J: f1 C( |- q
6 X5 _. u3 `( W' B2 o不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-11-22 22:29 , Processed in 0.121695 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表