Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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: u1 h  i$ b5 x* q1 @1 ~' ^% DOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
/ d# ^: h. b3 z/ h5 Q( Y•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
" P- g1 ]" |4 v9 d3 U6 }+ ?•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
" |: s' z  p- S+ p. f0 x1 X•        Keeping accurate tracking of client interactions – data entry
. v/ @: }: v+ q; ?•        Assisting with administration of the Guest Advisor Program
7 Q2 F8 R4 y* N" j: [$ s. F8 k9 A•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
( f* o4 y6 g; _6 l•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
/ x7 X8 Y+ y" z7 c. @& s•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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9 x' A3 s2 W7 @# \$ N& Y. \& HQualifications
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7 |4 }7 J$ D3 zEducation and Experience

•        Minimum 2 years of Customer service experience
+ _3 g' N; D4 m3 Q•        Administrative experience including reception, cash register, and scheduling
# J+ H( G" ^: B•        College Certificate or Diploma in related field.
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# d- g  O6 l. O2 O) N( H% LSkills
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        Strong work ethic
: b' Z  |0 y* o& X* F        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
9 W1 P( r+ S4 l) v" F        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
( }; y7 K. r% O, F+ h        Continuous learning is essential to perform job effectively
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1 d5 R3 K9 F4 i7 u, T! bA combination of education and experience will be considered.
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0 A3 I" w, D/ v' VThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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( K* N( h( G2 O- OKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca