Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

! t  Y$ g6 D/ _( ROur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

  a  @6 U3 y8 e2 J8 x4 YWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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' f: ~: l6 X& \* V! Y•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
. O; h# x% h; K( U: F•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
" W: N8 l9 X) Z9 u- E4 u# T2 q•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
  d7 ^% w3 B7 z•        Accurately processing sales and performing daily cash balance
8 W9 @; V$ k" @* G•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
  ?  P7 F: A: E•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
' T, |# L/ M* C' T; `8 X7 @/ v7 Z•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
6 ^" i( z( A9 l( m3 {& g•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


1 R. r, I- n" C) A3 h7 s  lQualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills
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        Strong work ethic
/ N9 M2 T: _; k3 l) F        Professional, diplomatic and  self-starter
- e! X9 d/ _1 J( p4 g' }7 H        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
) u/ U* \, Q/ N/ V5 ?/ D        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
$ P; ~  f- y2 e6 F7 f! k7 `/ N& N; d        Continuous learning is essential to perform job effectively
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' z6 }' D% u& q2 ]$ V- AA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

- [, F, B  h( v4 PFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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" E. t* H# T" B! MKevin Ramnarine
The Business Link                               
$ b9 o8 y% h! L+ M1 d4 r0 I100 - 10237 104 Street NW
0 Z; u+ O* u. QEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca