Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

" A, H5 j' R9 x# d
; g, e$ j9 t5 u9 W( JTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# u: h/ i( e: ePosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
# S+ N! U; }! s3 S4 ~) @7 L5 }  C•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
" K, y& Q( L0 X' A6 p•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
) S/ N/ [) y. @' c•        System training
/ _% H# O0 U$ W, [) Z•        Communicate and translate client requirements in Mandarin
5 S6 Z6 U" {/ L3 x•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
0 _  M' U& S  n4 Y# Q. q•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
; J; g( Z( ]! U2 M( ~/ W+ K•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
* E- A+ [! F+ B/ m% R( TExperience and Education
8 n% V: K" K# e, @8 C1 ]•        Technical degree or diploma
2 e, d( c8 o+ b* e$ g•        2 years experience in a technical support role
  ~* i; T# ^" N" L9 C: cMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.