Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

) s$ ?) J' D% H
Technical Support Representative
. ^% y+ _6 l! l5 ?" I" \Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: `% N/ Z  ^9 @3 n: [Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
5 I3 c, g4 I3 v! S2 _$ N1 ?•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
  N4 `, a5 y( e- z, {5 L0 M•        Managing customer expectations
( H. A4 V  g) o' l•        Documentation of technical procedures
3 ^& A6 Q# a' L& U- r! \6 x0 R•        Trouble shooting client network issues
•        Optimizing system configurations  
( U, }  O" I9 n•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
" i2 j+ {5 c. m8 g5 S•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
( W9 ~* @8 `% M6 h/ a•        Technical writing skills
( v. Y9 C( Y* s+ }( ~: ^' |- x, ?8 f•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
) M8 h. u- {  ?8 N1 G$ j•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
: b. u1 M3 N8 D•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
% Z4 j1 ?( W' d, `& NExperience and Education
0 e$ Q% b2 {# K1 b: R0 `5 R! l•        Technical degree or diploma
•        2 years experience in a technical support role
) ~* E3 I9 g* h0 |/ O3 jMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.