Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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9 Z7 j- J, X4 }+ X4 fTechnical Support Representative
6 U# M* X- h# S' {! q: EContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
6 g( \* t, q' t8 G•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
5 U4 p3 I5 _5 k# a. ^$ M. c: X•        Trouble shooting client network issues
- F2 h# E; {3 `# ?2 Y$ D•        Optimizing system configurations  
! M" J) h# ]7 Z9 B% C" V•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
' f  X. Q3 {% O* N& k3 R•        Involvement in the development and design of a trouble shooting tool for client.
- L3 T( N* X, s# f$ R4 J! B2 U•        Site services worldwide
•        System training
: K* I7 E+ H% e•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& g) J$ p7 h2 M$ a( d; e6 G/ hSkills and Knowledge Required
% h3 [/ I0 X( _; U8 W0 f. n•        Customer service skills
•        Technical writing skills
•        C++ development skills
3 I; |+ `2 p8 r! L/ e" A( X•        Software Trouble shooting skills, or the ability to recognize external issues.
6 _4 U: O$ W9 K4 h# T( ~; }+ `•        Network trouble shooting skills
& Q9 h- a. t; Y. P•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
# w6 R6 i9 P9 n# V/ x5 a" Z•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
9 ^7 p3 C; |' U$ K5 i•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
) H% d; g; \7 Y4 I; bExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
; m5 D# j0 Q4 A- q: pMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.