Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
5 F* I, H5 s3 `8 ~# \8 M& n( {
$ ]7 `: |1 L( O* O0 E0 wIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( \. @. M- z0 ~0 V3 N! CPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
2 T# u  R5 f+ w4 e+ Q5 [•        Managing customer expectations
& J- U6 B; R- G•        Documentation of technical procedures
$ ]3 A. g) p0 I- B  K$ w•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
9 _/ S5 {* i; ]. U: j5 G•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
9 [0 C3 U+ r0 E. X) `•        System training
•        Communicate and translate client requirements in Mandarin
* U; a+ {& i' u8 C8 t) f3 L$ o•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
* N# e% ]' |- R4 y& m# ~3 m3 v•        C++ development skills
+ L9 I* g4 z$ _8 a•        Software Trouble shooting skills, or the ability to recognize external issues.
; D  @  Z6 I2 e. T•        Network trouble shooting skills
•        Excellent interpersonal and team skills
! R! z* Z, }) `+ a4 @•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! H! V* r3 G4 U4 B) ~•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
9 E1 [  \  Y. [; [! }9 b  G0 PExperience and Education
$ n( C* q% u: [+ M4 T•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.