Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
, M& T& G2 Y  S- M' b* D1 B3 B' j6 a# cContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( A! Y( `2 z2 Y. n% b6 \7 }# ^Position Responsibilities:
' @9 L% B- H0 u6 P9 s6 P•        Installation, configuration and trouble shooting of software for process control
3 z  `' k6 R4 A- v/ |9 F& s7 ^•        Identification and replication of software defects  
6 L% E$ w" q, \* H•        Phone and e-mail support for internal and external clients  
8 y7 @1 ~. \3 S. u& W' y•        Managing customer expectations
•        Documentation of technical procedures
# p3 b' B" T2 y  W# X, m4 U9 h! G•        Trouble shooting client network issues
•        Optimizing system configurations  
# F' m& \5 r5 V0 Y•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
8 g2 c, X" M$ ~& A' }) w, a; H•        Site services worldwide
* }+ m! A! |6 Y& D& h: V. p•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
6 V8 j6 l- s( l  r& c  p•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
) a$ p9 O# c/ B) J4 h+ K•        Network trouble shooting skills
+ M- o" U8 z9 e1 S•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ i8 C! d4 n% S0 ~$ W•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  m: J, Z9 \- q4 F% o•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! f9 p5 E+ r8 e/ DExperience and Education
  @) X  S9 V" g•        Technical degree or diploma
! k( G( B1 T& `/ }4 L•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.