Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
( t! y0 L( n% `, D) iContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- @0 k( J' b9 @1 P! {•        Installation, configuration and trouble shooting of software for process control
5 W, ?6 [2 F& z) `  B+ l$ c# z•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
$ I7 {, O7 c% a( L•        Managing customer expectations
+ F; L; u7 j$ V* W9 @$ K•        Documentation of technical procedures
- V2 s' O0 F, N. R; [: A) N•        Trouble shooting client network issues
5 j+ W  R& o2 M9 \- [5 }•        Optimizing system configurations  
$ K  c/ Y1 ~( M, a  i' H- g% K4 ]6 h•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
$ p& K( a3 }" _: T+ x•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
# d2 o7 ^; E; h- S- ?•        Customer service skills
, B5 c: n. R! c2 Y" W. q5 q1 i% J•        Technical writing skills
6 v) ^# F, I& d/ R( F6 b; c9 V! [•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
1 y" k+ b! S6 m4 T8 C! o& }% h•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" g6 l3 T! }. P2 w. _! Z# k3 Y•        Ability to work independently
4 X) \% ^: A% c9 \% E* ~0 E4 }•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
. ]* W! i+ E0 b# sMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.