Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

3 P) Q; t; o) `6 V
1 t6 y( _; d( h; R6 u! jTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

( y; T4 L- @/ e, D. ]6 M: u% }, uIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
5 h& x, G& Z* z* t) O•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  P' Q5 X% f) [, b•        Phone and e-mail support for internal and external clients  
# I0 M1 F1 J- |" W6 O+ F•        Managing customer expectations
+ z0 }8 e4 r2 V2 s•        Documentation of technical procedures
4 y5 Q" A0 R7 _2 b5 m0 L•        Trouble shooting client network issues
7 S' p/ ]" k/ D•        Optimizing system configurations  
. I/ y3 @, t# C! }* k# W•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
5 h9 H9 z& j3 `0 T  U•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
' l8 ^$ r" D% I8 q5 }. JSkills and Knowledge Required
•        Customer service skills
7 b5 `! m& ~0 `4 Q+ u+ Z•        Technical writing skills
: D# J$ \- U# ?4 y$ W9 S' u7 {" \•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
2 @" p; A7 H: @* x# q•        Network trouble shooting skills
•        Excellent interpersonal and team skills
. F1 a4 C& T5 y) @! k, b•        Comfort dealing with multiple and varied assignments
2 ]* \- j* u" i" X( e2 p+ t# G•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
% m' R# _  f! q* s•        Ability to work independently
4 G% S8 {6 s' m! p* \1 z" E6 C. t/ O•        Ability to communicate fluently in both English and Mandarin
6 l. |- J8 @8 H$ x/ f2 P( Z! QExperience and Education
•        Technical degree or diploma
0 r! D" J6 D, e# U•        2 years experience in a technical support role
9 _8 l! n. ]; m( XMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.