Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: Y! p3 E( I+ a2 t0 p9 ~- A+ fContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
/ s' \) ^6 p) Z( d( D•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
+ E/ ~6 l" q8 E* v! c" I* E•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
+ `, q2 m+ ^4 o, `: x•        Documentation of technical procedures
* H2 r/ d9 r2 `! x•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
5 e1 ^6 R) n" t•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
2 \( T+ j' X  y% \/ a1 F  A•        System training
•        Communicate and translate client requirements in Mandarin
7 H) q# y5 `0 M# [, P•        Work evenings as required
9 v# G4 o1 m$ D/ L. l* qSkills and Knowledge Required
4 y8 }4 }- p2 T( R! o% Z6 L•        Customer service skills
•        Technical writing skills
1 y0 J/ Z' Z- L•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
# x  y: P& y; g•        Comfort dealing with multiple and varied assignments
* m, ~4 e9 e" P7 N1 p8 o1 S- E•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ G. u3 a1 l6 \•        Ability to work independently
" q$ P# ~9 V& S' A' A) {% S0 l•        Ability to communicate fluently in both English and Mandarin
* k; d! m- v# c# Z4 YExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.