Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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4 ]( j) ~! t7 n$ j$ G' RIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 q5 C6 s  D4 {" N, h1 P# RPosition Responsibilities:
3 m2 ~2 k3 o9 @1 G•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
( J* j: j4 v4 A6 E+ V0 ]•        Phone and e-mail support for internal and external clients  
9 {/ Q& ], s. \! W' J1 _" B: E•        Managing customer expectations
% F8 {+ ]! v* Z•        Documentation of technical procedures
& Y2 j, @' J/ ~0 u( B7 a. A. v•        Trouble shooting client network issues
•        Optimizing system configurations  
+ S1 e7 J! I( e6 Q9 B•        Low key software development tasks (not a requirement)
7 ?, k" _9 |" \•        Responsible for maintenance of internal ticketing system
- R& U4 o1 m3 N1 W$ B1 u2 H•        Involvement in the development and design of a trouble shooting tool for client.
; N. ^* w! `0 d5 p  c* ~( A( W•        Site services worldwide
( h% f2 t: R) U1 U( p•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
6 u- _. e# U$ d! L' fSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
  y6 |8 M3 Z1 Q0 x•        Software Trouble shooting skills, or the ability to recognize external issues.
  W/ ^& h3 p7 ]" H9 B: U. @3 u•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ C( _0 j/ j$ Q" I8 j•        Ability to work independently
) k5 z! n3 g- u2 `; f  }& Y, ]•        Ability to communicate fluently in both English and Mandarin
* ^2 U# t) N& o& }0 OExperience and Education
' D+ L6 P7 \5 [/ F& u- F•        Technical degree or diploma
+ r  t2 w$ Y! V3 f# |•        2 years experience in a technical support role
) D5 I+ I3 u$ K8 M5 p. T3 e) O* EMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.