Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# I4 \8 H2 B+ \( eContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
3 D4 L5 C  s' q8 J/ e  H$ D+ h
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
9 f6 ~$ Y2 A/ H3 S•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
5 C4 p, V0 k8 y! `+ _•        Documentation of technical procedures
•        Trouble shooting client network issues
( l' `  \" ^; @: `+ O2 [# ^•        Optimizing system configurations  
1 q' A8 W; U, g  h) w" M0 W•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
" t6 U6 t( l* h- K8 B! s  m( R% B•        Involvement in the development and design of a trouble shooting tool for client.
6 Q" R& p% N7 w( s) ]4 W; S* j•        Site services worldwide
3 _" I2 G4 Q# `5 [•        System training
•        Communicate and translate client requirements in Mandarin
6 s# U" j5 P, |7 ]•        Work evenings as required
% j) y9 i* K( g1 P" o! _- _* ?( GSkills and Knowledge Required
$ W& b- S" D( o9 t- b•        Customer service skills
•        Technical writing skills
  G3 j  D& r' m; U- H$ p0 I$ v& L•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
, z( J. k9 d# l8 R•        Excellent interpersonal and team skills
. ]( i+ E0 n# W; C& p" b•        Comfort dealing with multiple and varied assignments
- e# T8 }. U; _# X" D9 f•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
) c% h- M# _  h6 @Experience and Education
•        Technical degree or diploma
, `0 K# f9 Z7 E& E. y( v; T. M•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.