Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

% G' O' x8 w, f, JIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) z0 G+ y4 b6 r3 ?( ~Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
3 q8 C1 B" x. K9 n6 }) r8 |- {•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
4 A& s+ h1 F2 I$ M1 n0 O. ~•        Managing customer expectations
•        Documentation of technical procedures
: _/ _7 u% ~4 k/ m. P•        Trouble shooting client network issues
# r( Q# \7 O& j% @, W2 w# H•        Optimizing system configurations  
& S" [5 R: y4 P) a' j•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
5 e4 m  \, K) Y, E) p; q•        Involvement in the development and design of a trouble shooting tool for client.
5 ^1 |9 I, @: A& ~( F' C& M•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
6 L6 z0 Y4 l. W( `) {. R+ WSkills and Knowledge Required
•        Customer service skills
' U7 o" y& m! b$ h4 i" n% P4 B•        Technical writing skills
2 R" |/ ]) V/ L# W0 _6 s7 L. U•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
* |9 Z' y- I  C$ _•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ k  f. r. g/ C* r1 u•        Ability to work independently
' a0 P1 M+ ]3 m) `•        Ability to communicate fluently in both English and Mandarin
8 y( C$ `* E& N6 h' x& zExperience and Education
9 S6 v5 Y% T0 x  Y( U•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.