Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
' w1 [2 |: C( ?) `5 {•        Installation, configuration and trouble shooting of software for process control
& P9 @2 P: J- Y7 l1 ^, Q; e•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
) \) N1 B: g0 I4 a•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
, t  m4 V6 s: L! f2 }, Q•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
5 ^0 @- q. T- N1 y4 M" C•        Work evenings as required
. ^. N3 L5 U! X0 XSkills and Knowledge Required
•        Customer service skills
8 k% _4 n) z% a8 l) F  C: r•        Technical writing skills
& d2 |9 z" u- j( D) A•        C++ development skills
% }1 D4 N, L9 W8 \1 w, Q2 X•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
1 [) @8 J+ T3 g0 r•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
/ t. V6 h2 y4 u•        Ability to communicate fluently in both English and Mandarin
+ T4 I5 N; Y1 C* z) O3 }2 r. [- aExperience and Education
% v0 I1 C; Z8 j' O( k) a- w•        Technical degree or diploma
0 R8 e" i  G) J. U% w•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.