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Position: IT Small Systems Specialist
& g# g) Y1 R& j4 F# yReports to: IT Manager
/ k. g% L" ~ y7 K% f+ H1 I4 N0 u& RLocation: SYSCO Edmonton$ I! T8 z, `$ N, @8 e9 X) D( w( ]
4 R: q$ p {4 Z ^Position Summary:8 ^4 H n% G& }1 R3 I4 K
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
# Q5 R/ e& b* E* S1 q) G g4 b§ Provide high level of customer service to internal customers
! t" b0 V& |) |4 M' t9 Q§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
, r$ R* T( I" L9 d§ Hardware and software installation, configuration and implementation% p( l9 }. N9 G% E( u
§ Ensure software and hardware standards and other policies are adhered to at all times& B" m& J4 a! U6 s, b
§ Liaise with Corporate IT Helpdesk
8 ~( r% m, x+ N, ~, l3 N. A7 Y) c6 v* [§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
1 s ~3 ? `5 Y: G7 d§ Develop and maintain good working relationships with internal and external parties$ `7 ]; X4 w; ~7 R0 u4 j
§ Special projects as required
$ f( L w% X1 ^' l* q§ May be required to provide after hours pager support for emergency trouble calls/ ~/ s2 E) s* C) L
( Z' m, U9 S. n7 GQualifications:
; n& T: w5 ]$ I) I§ University or College degree in Computer Science and at least 2 years of related work experience( g4 C$ V8 v6 e" @3 \
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
5 a# W, J9 o8 H W( d7 I§ Fundamental commitment to customer service
9 |- Z# g2 l2 O/ r& @§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues( E+ k& H" i% v g& D
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware n8 _ K+ N& M# q$ C$ C
§ Experience installing, supporting and troubleshooting client desktop software
" _, m# T% \" W) e# P§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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- T% p, b* q) Y' s" JClosing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
% `. C* b0 h* F/ vBeverly McIntosh, Human Resources Coordinator( H( q, f+ _- B' ?9 P* w' v5 F
Fax: 780-451-35462 e$ K* P2 f$ a
Email: HR.Edmonton@sysco.ca
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+ d& y1 N+ s! ]% [1 J5 i! uPosition: IT Manager
Z+ P( o; R) Q% Z' R. bReports to: Director of Finance & Administration 1 H; S" W* s ^2 v0 S, K# j
Location: SYSCO Edmonton
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Position Summary:
; Z9 l$ W4 k9 K2 S! K( jThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). : d) b1 L$ u! h" C# i
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Responsibilities:
3 G6 ?8 m% A$ _" f§ Manage a stable local IT environment & n0 s" e: `3 n
§ Manage and coach staff in IT group
* \7 z9 N8 a0 m3 p6 I§ Oversee and provide small systems technical support
, M% ~, j" v4 q a1 b1 P$ w§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
% b0 i' Y9 [" ?5 p& y2 W§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports- _; p7 `: ]+ c- ^+ H
§ Hardware and software configuration and implementation
9 Y9 `) H [2 {- ~& J4 Z& k8 M§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
4 J' f8 a- E" z% \7 D§ Ensure software and hardware standards and other policies are adhered to at all times
?5 \, `; i. @§ Perform network administration at the domain level; managing user accounts and network access
- J% ^7 t$ Y) ^8 |# x8 k§ Develop and maintain backup and restoration procedures' @( T4 M& r2 t& x3 y* _
§ Develop and track IT budget as well as IT capital spending plan
* s6 g6 k" u3 S) r0 z% }" G3 x§ Liaise with Corporate IT Helpdesk/ Q5 B9 W7 \5 N: {7 l
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
# i4 v2 z$ m, ^, m+ d) F- P5 c§ Provide technical and procedural recommendations to management* v! Y. @( c* X% }! c- P t
§ Manage user ID request and approval process in conjunction with Director of Finance
9 A1 z+ S" C6 j+ z+ Z§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
; A+ A$ k7 w& ]2 _2 K6 K5 @. T§ Coordinate and support end user training, M8 b2 e" r& X1 W- J
§ Develop and maintain good working relationships with IT related suppliers and service providers
9 C) g1 J! D5 E§ Collaboration on development of internal intranet and external website maintenance
H% w; ?- n, w# l. g" B n+ c§ Manage all printers in the building
% E8 w& l" V6 z& F( Q- R c§ Special projects as required! N" ^5 f! N% h6 G1 _
§ May be required to provide after hours pager support for emergency trouble calls1 O/ E% A1 Z5 m, L
h! N3 H6 T, z4 d+ ]. F+ M2 y8 |Qualifications:
s3 ]7 t6 w! Y! U% c§ University or College degree in Computer Science and at least 5 years related work experience, I8 A5 ]4 m2 x( X
§ Excellent leadership and organization skills$ ]$ K' p, f6 ?
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
# `9 K N1 O( s' G m2 m' [9 E( m' h% I§ Strong interpersonal skills with the ability to communicate at all levels within an organization" Y; F- \ B* g. {. g" W
§ Strong small systems technical support experience
" A- n! j! X* Z' c4 E2 ~; n& b§ Fundamental commitment to customer service and process improvement
) y& f" P& X/ ]$ w* }§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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6 G; i2 u- C# IClosing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
% k4 {, r! n- l* z9 eBeverly McIntosh, Human Resources Coordinator
, [. [& d% M8 J: M5 i% a9 v- VFax: 780-451-3546$ w3 a! V1 O* Y5 P8 q0 D
Email: HR.Edmonton@sysco.ca+ z9 ?7 O; Y2 P# p- \8 a( `
" x9 B! N/ S2 |5 [转自华枫论坛 |
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