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Position: IT Small Systems Specialist ! X2 \, U0 m4 H2 G
Reports to: IT Manager . ]0 y# E" E$ a( s! W1 i
Location: SYSCO Edmonton5 W J, m( {# L4 k! i( r
3 L7 d ]4 Y; t/ ~/ wPosition Summary:( [% q3 z' _0 u9 ]9 k5 ^
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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5 _( w0 s" R% cResponsibilities:
2 U, f4 z3 q* ?; x: T: n§ Provide high level of customer service to internal customers
; X7 a9 A( F9 w, B2 K# n§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution 4 y4 B9 T$ F1 T+ ]& p. |8 T
§ Hardware and software installation, configuration and implementation
4 x8 I, U9 [, t§ Ensure software and hardware standards and other policies are adhered to at all times
) L Z7 P9 o8 X; }) x) n§ Liaise with Corporate IT Helpdesk# k+ g2 w# z+ p; `1 {5 L+ I
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert/ h/ [( K0 S0 S2 a; m0 h1 l
§ Develop and maintain good working relationships with internal and external parties; e! e* A) Q" a. g/ {/ n
§ Special projects as required* N' |0 C- I& A4 l. e5 C5 V8 H+ c
§ May be required to provide after hours pager support for emergency trouble calls/ i5 h. G% A& x2 ~% A
$ a* M4 ?% d z& d$ _( _Qualifications:
# p7 n2 T3 M# q: Y( [9 a§ University or College degree in Computer Science and at least 2 years of related work experience4 l7 [0 K# z) |1 F9 C4 ~
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
) |5 s" F6 Z$ ~§ Fundamental commitment to customer service
5 L' ?' v8 q2 I' u( U§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues: o, b7 |8 V$ H1 S$ ^5 u
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
0 E! N. \% s+ `) e3 K1 S6 D§ Experience installing, supporting and troubleshooting client desktop software" [; P0 a/ [4 R
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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( [: D0 N( j9 `Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
: f& I3 r0 ?9 MBeverly McIntosh, Human Resources Coordinator; `8 Y( o5 o$ \3 w/ }8 b
Fax: 780-451-3546+ T$ t4 h+ ]' ]* y; B6 L
Email: HR.Edmonton@sysco.ca. \! }$ u4 g8 H8 C
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8 e3 b* t: Z5 R; I: a1 O0 [% LPosition: IT Manager 4 C% i/ f! ?- {7 e& z3 L8 J$ f
Reports to: Director of Finance & Administration 0 D W/ i0 c, Y3 _$ S
Location: SYSCO Edmonton- p7 o' m* B6 h+ F$ R
# ]( i6 u7 E k, w% V. P' z" e7 sPosition Summary: v8 _! I5 l9 E- ~; U( q; Y
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). + i; S8 d2 u! Z$ [# F
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Responsibilities:
1 S \: g8 I* I$ [- o& b0 Z2 o; Y§ Manage a stable local IT environment # P7 J9 `; n: {3 V+ Y- m C
§ Manage and coach staff in IT group* ], N1 Z* J3 T
§ Oversee and provide small systems technical support9 N4 c' M9 n1 n$ t, V
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives; R7 S4 s9 r m& c
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports0 J* p- A* f) @; g) O# I& U
§ Hardware and software configuration and implementation
I( R! k/ A4 B0 Q§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
c$ |1 S8 e! d1 o§ Ensure software and hardware standards and other policies are adhered to at all times1 ?: b2 V7 [6 W+ {, _
§ Perform network administration at the domain level; managing user accounts and network access
! j$ u0 _8 v% G0 {+ z9 x§ Develop and maintain backup and restoration procedures4 } S+ u! Z) P" \
§ Develop and track IT budget as well as IT capital spending plan
) A' `* R, i( Z- G' e2 {: ~$ |§ Liaise with Corporate IT Helpdesk) K/ ?6 ~8 i i
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert! V) y. b7 w! N% J1 ?2 b
§ Provide technical and procedural recommendations to management
& t$ N6 {# \: I% E' ^( _7 g ]; \§ Manage user ID request and approval process in conjunction with Director of Finance
( B" b& I9 `/ @& I7 c6 b§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
) g0 z# z) L1 @8 M1 m§ Coordinate and support end user training
1 t" {( U* E4 y1 z# w3 ~" v1 g§ Develop and maintain good working relationships with IT related suppliers and service providers
; |' d% v9 c: X§ Collaboration on development of internal intranet and external website maintenance
! r) O. U5 i. V- V§ Manage all printers in the building
& A5 J: j- F$ v+ p§ Special projects as required
6 K& c) E/ V! X e: Z§ May be required to provide after hours pager support for emergency trouble calls
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2 W4 k3 D' I% F/ ~" [& YQualifications: }: h2 Z; e' R3 E4 _) d! B1 R
§ University or College degree in Computer Science and at least 5 years related work experience9 Z. ~2 |; p+ U/ n
§ Excellent leadership and organization skills
* J3 O2 O# I+ |! c4 v§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
% v* p- z4 j: C§ Strong interpersonal skills with the ability to communicate at all levels within an organization
6 w n3 x( E. f7 H) M2 b0 @% T$ p§ Strong small systems technical support experience
5 p( D/ [" | N9 w§ Fundamental commitment to customer service and process improvement
, x; _: z# J' F- S. v§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues0 r2 ?+ ^, e5 W! W0 i
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Closing Date: September 16, 2005
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$ }# x( t7 h0 ~Interested applicants should forward a cover letter and résumé to:# g) j. V7 C9 F1 p& a: M# Q4 a
Beverly McIntosh, Human Resources Coordinator
/ E4 Z+ H7 W/ dFax: 780-451-35463 h& F5 e0 E u6 P; |3 r/ w. l8 Q
Email: HR.Edmonton@sysco.ca
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