埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 1864|回复: 2

有空Look Look-IT-01

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2005-10-30 10:34 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Desktop Support Team Leader
# k3 P" z( T$ P8 ISystems Analyst III 0 m! h$ n( u+ v- r
Job Requisition Number: 90440
3 z' H: M) X+ T& J. x5 U4 i1 Temporary Position (Approximately 11 Months) 1 ^- v+ Q/ _, ?6 N. f
CSU Local 52
2 Q% H1 c  T) L$ w0 uCorporate Services - Customer Support
/ }( W. z" F7 pWork Location: 12th Floor Century Place
, G: ?4 N7 l  H; t0 P. r, z9 ?4 o7 l( U/ k: @% h) U' e4 @
9 ~; w( V" T3 n
* {8 j) A' e) F7 C- e
FUNCTIONS:
0 g  i& I* S7 c: v7 {3 i
1 v' e: ?2 W# i7 w) Z* SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:4 F% `2 ~8 H3 V4 x& `
3 ?4 b' f9 q% X6 _  U% p; J+ I
· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
2 @, ^2 y. x" N% V' w
3 u( ]8 Q0 ^2 }: {7 h4 C· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
2 k8 _% |, i* t5 \" }7 b& x9 n0 Z0 v( M' Z/ @4 I: a
· Working with other operational areas in maintaining an ever evolving desktop support model.1 r& @* I, l( P. e- u3 t

! U( V) n9 R2 R1 n: Q· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
0 _4 y1 o( |0 H; b
9 A9 e1 u2 c. F  f( Z. |· Performing quality assurance for work performed, in response to customer requests.! Z5 m( O6 E* w! V* H% Z
+ q# e2 ?% O- i2 p7 H. i
· Researching, planning, producing and presenting technical recommendations by formal reports.
" s1 I; y# }7 T: n5 P
. H  }5 Z# [6 _3 x1 B· Establishing standards, procedures and documentation for the Desktop Support area.
5 c) g1 F( ^# t8 Y5 A# E$ \# Q. q3 y8 `% c6 K( B1 i0 k# j% t; e" c
· Maintaining a strong team atmosphere, while ensuring proper communication exists.
$ v4 F6 f$ f, g8 r, m. z9 f5 D1 p9 Z. s8 `

8 ?$ q4 l1 f3 `5 |$ c4 o: k' a
5 Z; V5 T# N% a; [+ I3 {JOB REQUIREMENTS:
7 y0 `; N8 y2 L: i" R
% r: H" l% b' P1 H5 |" x· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
( H6 Z! N2 z. W# C- p& f" a* w2 E: U/ |9 f5 }$ O$ m
· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
6 P# t5 {! L$ N0 L7 J' E# m& @& ~; v4 |1 f: A: Y9 E
· Experience in supervision, leading,and managing a team of technical experts is essential.
: b0 V! J4 c! `$ t. m8 s+ P0 ~9 p( \# }/ V
· Demonstrated expertise in streamlining of processes to improve operational efficiency.
; z% P, O; M9 t- @0 b( G
0 y  S8 c* d  V) I8 {· Strong technical, communication skills (both verbal and written) are required.  o, e1 X1 s: \6 u

' q: M% M0 W1 h· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
* _1 ^7 K  I) ]- n* H4 h0 E$ l2 a% l
· Strong analytical, problem solving and project management skills.
% n8 j8 d2 G1 A  Z8 R
' T( K4 @# s/ x  b4 X3 _· Strong customer focused approach to delivery of service is essential.
4 ^- g' c# j3 B* b' S& W5 `' Q/ }1 G5 A) j: s' S% i
· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
4 E9 j# @( o7 L+ H# ]3 e2 w5 d3 i  Y7 v. K% K4 M

6 k% e: ^& Y( O' z+ i, r9 R4 l* G1 P+ E$ ^* e
HOURS OF WORK:5 G  h! X5 @6 `

6 z8 J) H6 p. z/ ~# B33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.* r2 ^/ x! z; b' g  ?/ |  ^! o
, r/ m  w$ ]! }
( |1 X# e8 @! j4 W  U8 i, X7 T9 _
" ?% b# b/ x4 _" q& I  N6 {
SALARY RANGE:
3 O; [* J$ f  ]9 p% o/ \
8 T, A  q# O7 L: v; N) j, s21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton./ Z2 ?% h+ m: Q7 H/ g) N# b
/ M) ~. ?6 L$ W$ Q/ b' @* ^' G, J& {
$ I! l' `6 z, m! C. `5 s

% J, q5 W/ m( }* @. J* e$ r0 xGENERAL:
8 v+ s0 q! p- w7 v3 H  `+ C
% q. R0 S3 a* E" m. z* P0 J9 wCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office." A0 b$ O* \. e$ Z: V

9 h$ j- I+ U2 U, S+ P" [4 U7 A' wThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.2 P# p, d1 `2 q8 |
/ T2 S" P0 C4 x4 X
5 f4 A* b8 R1 {6 u2 @- b0 a
Opening Date: 十月 27, 2005 8 t' C' ]. s( M1 f2 U- e
Closing Date: 十一月 07, 2005
% j. L* }9 W) s* \+ r0 F7 I  C6 F( u: h9 D" a) V6 G( t

5 O5 Q0 x' [2 w# L+ iApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date
鲜花(64) 鸡蛋(0)
发表于 2005-11-1 21:39 | 显示全部楼层
ding yi xia
鲜花(0) 鸡蛋(0)
发表于 2005-11-2 16:34 | 显示全部楼层
upupup!
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-17 13:38 , Processed in 0.340539 second(s), 14 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表