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Desktop Support Team Leader
4 ~% U. M8 a2 ^, k, i9 SSystems Analyst III
0 M" a$ [* O! ]Job Requisition Number: 90440
7 r+ k; n$ a6 p3 z# X7 e! }/ Q1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
$ k* T' E1 q3 }! E% z; OWork Location: 12th Floor Century Place

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8 b6 Y2 y1 b; S7 {) l0 x" `( j: cFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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) Y) }9 n7 K! D" I% R* @· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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' D: {6 [+ `. T. p+ }3 r( Y· Working with other operational areas in maintaining an ever evolving desktop support model.

# B0 O9 \/ }/ Q· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

/ d( {! u3 ^3 j% ~6 D  J- a! C8 m1 _· Performing quality assurance for work performed, in response to customer requests.

9 {& @1 ^( L. r1 Q' I$ u  C$ l· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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* |( R+ f/ g) n. m3 b" `( t· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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- G4 D- i3 }+ A: l9 b8 n* RJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

( e8 V. j' _% m- x· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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: P3 c, j/ _% l" p· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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2 j- q' r2 w& Q+ m' Z33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



' a3 X/ `8 w+ J' O' p- @, FGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
* Y8 j: u5 a% C8 X8 hClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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