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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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- W9 X' a3 F! y6 U4 |% H) SCorporate Services - Customer Support
7 v# @  L9 V* r4 A' s! M. h; L' tWork Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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3 [2 N( e+ K  B) D) t  X# e· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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! l% n7 n/ ~7 _. F. V( g5 h6 [· Working with other operational areas in maintaining an ever evolving desktop support model.

$ T& F( o: a  N; e: m· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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8 k3 V7 A) d. y5 {% N· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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# E( l5 X/ I# ?· Establishing standards, procedures and documentation for the Desktop Support area.
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8 ?! B. F5 e2 l  I; O· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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' Z1 l8 ?+ N1 fJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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3 k# M/ ~: P7 g3 ]4 p2 kHOURS OF WORK:
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6 [0 n3 a+ \6 A; L33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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/ C8 f+ a5 k3 RSALARY RANGE:

$ n8 |- R7 x2 |% Y/ H: w0 W21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
/ C5 [- U2 g5 i; B" s* wClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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