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Desktop Support Team Leader
# k3 P" z( T$ P8 ISystems Analyst III
Job Requisition Number: 90440
3 z' H: M) X+ T& J. x5 U4 i1 Temporary Position (Approximately 11 Months)
CSU Local 52
2 Q% H1 c  T) L$ w0 uCorporate Services - Customer Support
/ }( W. z" F7 pWork Location: 12th Floor Century Place
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FUNCTIONS:
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1 v' e: ?2 W# i7 w) Z* SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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3 u( ]8 Q0 ^2 }: {7 h4 C· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

! U( V) n9 R2 R1 n: Q· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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9 A9 e1 u2 c. F  f( Z. |· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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. H  }5 Z# [6 _3 x1 B· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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5 Z; V5 T# N% a; [+ I3 {JOB REQUIREMENTS:
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% r: H" l% b' P1 H5 |" x· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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0 y  S8 c* d  V) I8 {· Strong technical, communication skills (both verbal and written) are required.

' q: M% M0 W1 h· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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' T( K4 @# s/ x  b4 X3 _· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

6 z8 J) H6 p. z/ ~# B33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



SALARY RANGE:
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8 T, A  q# O7 L: v; N) j, s21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



% J, q5 W/ m( }* @. J* e$ r0 xGENERAL:
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% q. R0 S3 a* E" m. z* P0 J9 wCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

9 h$ j- I+ U2 U, S+ P" [4 U7 A' wThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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5 O5 Q0 x' [2 w# L+ iApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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