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Desktop Support Team Leader
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Job Requisition Number: 90440
: l3 r) d* S. B1 Temporary Position (Approximately 11 Months)
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, c. }5 k6 O% Y& |( A4 VCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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5 w& g! s* P! T5 x: l0 KFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

% d. S* b! K+ C& Y5 x# |% p: {· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

" ^; N5 ]* h8 r4 S( ?# i2 d· Establishing standards, procedures and documentation for the Desktop Support area.

# ]. [0 w! P& J# U/ q6 A· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:
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) \5 O' P  C! x3 A) [· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

3 b) D; s3 S( U8 q· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

2 B9 I) t+ N0 T% T" a  M· Strong analytical, problem solving and project management skills.
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" j' k! D7 z% l( q, T7 O: ?" ~9 C· Strong customer focused approach to delivery of service is essential.
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. X9 i  F6 H0 a8 V2 z5 U· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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3 T9 h; [, U- ?, ?( n& ?$ }SALARY RANGE:
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% w2 j3 d: |/ N7 b" K21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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