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Desktop Support Team Leader
# w2 \4 u6 l& `' `& dSystems Analyst III
2 O) \8 g; ^6 IJob Requisition Number: 90440 % j! o2 z0 }- A: k) N
1 Temporary Position (Approximately 11 Months)
P" c! s- t/ h3 r% k" sCSU Local 52
8 D( w) k; G: Z2 _& ^Corporate Services - Customer Support
. n! i0 k5 T, h) a6 ~7 e) QWork Location: 12th Floor Century Place ! S4 C5 U! e" V* U1 }9 C$ X" ^
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8 ]9 y4 @. w0 P% x& bFUNCTIONS:, a. F0 O* p4 X
- U m# E% H, m: l. t M& p0 aThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:/ k& P# E. K: W1 E* u7 b" p7 A; j
; v' V* c5 @* P" y- O. F· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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+ D/ w' C, i, j" q8 x* ^. T w· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.8 W% `! ~1 g2 f
- c# D, d6 J) T. `6 Q) j· Establishing standards, procedures and documentation for the Desktop Support area. g, J2 q. T2 Z7 n& |( A* ]3 @' X
+ E; V' J4 F2 p! N8 w9 s· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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8 u0 A$ F- V! t9 q2 ^JOB REQUIREMENTS:( L, W P9 ~0 G! Q
* p, a, A& N' `5 x; [9 f· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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5 p+ S( E( c7 p$ E( \: X; W+ f8 D7 P4 Q· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.4 V/ r+ q: S+ }$ F: I; W
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· Experience in supervision, leading,and managing a team of technical experts is essential. Y$ X- P& X$ @! z3 G# k. u% }
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· Demonstrated expertise in streamlining of processes to improve operational efficiency." k E; {6 H2 U! o
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· Strong technical, communication skills (both verbal and written) are required.
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+ ^; T. z7 a- m1 G0 Q" f· Demonstrated ability to plan, prioritize, schedule and execute working assignments.: \( E+ t# o ?# U7 t
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· Strong analytical, problem solving and project management skills.9 ^) B5 ]- S+ T5 {" X& M' ]: v. [6 g
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.& S# b% _; q' a% \
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* P( L( z7 \& G5 ~ X0 f! IHOURS OF WORK:5 O% [' ]+ U6 |! q/ x
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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$ R" A* P8 r8 vSALARY RANGE:+ D* A: Y4 d$ H g C" o
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:7 C- Z; a) o% Y- B
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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" d2 T# E+ F, j% h% eThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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7 x0 z0 L* s% Z1 l. N; xOpening Date: 十月 27, 2005 # d. D4 o3 `3 Q1 V$ C: `4 a# g
Closing Date: 十一月 07, 2005 : q% _% M6 L' G8 M! C, m9 B
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! V* \$ I" \% d+ M3 I( E/ @6 UApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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