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Desktop Support Team Leader
  L* c2 K* z  r, B0 }) YSystems Analyst III
, N+ Q; E3 ^# a7 t: t3 M3 fJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
6 c6 P: Q. J  T) rCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

) n5 T% F# v5 F1 v· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

' Y/ |6 d9 |" C' L/ J* m2 R. g· Performing quality assurance for work performed, in response to customer requests.
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3 w. \$ }0 O: M! W- n5 O9 O1 z· Researching, planning, producing and presenting technical recommendations by formal reports.
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. w/ e2 l  l0 }! ?% `' N· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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+ |4 d# n& ]  T$ k0 p3 p/ M9 W% `JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

; \, y2 M/ r- T6 ^, H5 ?· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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/ r4 L5 x6 A' L· Strong customer focused approach to delivery of service is essential.
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* x8 f4 v$ {  g) Y· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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" U( I% B4 b( |$ N% d: `" X9 rHOURS OF WORK:
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5 v* j9 G; {' h" a& K33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



7 q( D6 ?5 b' ]2 O* ]3 o+ BSALARY RANGE:

& o/ s: P% f7 S+ u* [21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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2 y% r! W6 [$ ?0 F0 s9 F1 aGENERAL:

, I3 I, U, }) _1 ^+ u9 uCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

5 U7 S  W2 O: s2 sThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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2 n( a7 [2 z( m: y/ N, Y; ^Opening Date: 十月 27, 2005
! f3 O/ ?* g8 w9 VClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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