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Desktop Support Team Leader
0 k0 F9 r5 h. @" V% @Systems Analyst III
9 D6 ]% a1 ]; g& v  |  |Job Requisition Number: 90440
; `4 b$ F, j% z0 E7 v1 Temporary Position (Approximately 11 Months)
; @4 w) f4 e' m5 N9 bCSU Local 52
5 v  P3 y4 C' F% ~6 g- K2 YCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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4 l9 l& W/ v8 ~# NFUNCTIONS:

0 W! O( ~, o/ @" SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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  i- Z  f8 H' f/ |1 `· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

  U5 p- X' y: f( x' g3 q) a· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

, z, L. E8 j2 D5 h  f) A& o· Establishing standards, procedures and documentation for the Desktop Support area.

7 [6 S' Q6 I* V4 U- N9 q& X· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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/ K- ^' C& C5 i) pJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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4 _' V- S; ^; y; O7 C! ]· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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- Q- m7 i8 a6 ]) C7 U9 d. u+ S· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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. r. a' B! j0 y( f· Strong analytical, problem solving and project management skills.

0 C7 I: ~+ d/ d# I) t2 E9 Y/ b( d0 s· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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- n9 D0 P' c+ K  t33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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- \3 `8 `& Z* BSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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8 o6 ?' y! S: S# _- M; S+ tGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

+ D1 l" [* p, iThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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1 d1 X  s/ h% W, S. vOpening Date: 十月 27, 2005
; y) X7 P) G! Z" E" Q7 mClosing Date: 十一月 07, 2005
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4 U: F9 C( ~7 @/ c# c! ^Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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