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Desktop Support Team Leader
Systems Analyst III
2 a1 n1 x1 ]# R8 g. J2 b2 e& i- i4 |3 mJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
8 C8 |6 Y1 c/ i' }* WCSU Local 52
Corporate Services - Customer Support
  L+ ?: Z$ p0 ~/ r% `9 q3 GWork Location: 12th Floor Century Place


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8 \- a) T8 q1 m5 H8 fFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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' u- O: ]5 B# N· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

/ E' ^1 Y5 a# o0 M· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

/ ~8 [- m! r  T9 z  T; Z% ?; T· Performing quality assurance for work performed, in response to customer requests.

: M! b  ?4 T2 J; s· Researching, planning, producing and presenting technical recommendations by formal reports.
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. \, q/ }% ~2 k2 E8 k+ c· Establishing standards, procedures and documentation for the Desktop Support area.
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) b4 g2 Q! i' D% r· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

; B/ y8 @: X( D4 q3 R: n· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

' v0 c0 j  M0 e$ I3 D8 P. {- S· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

  |) U6 L4 ?! f  x· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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5 Q7 P2 J, u0 p6 E( J. eHOURS OF WORK:
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* F) U# r+ @) f. v$ _33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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( R- A$ B+ w5 W' `SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:
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2 z5 @& u+ j- l; W/ X  [7 w" ~; BCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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7 _2 Y3 \# f+ V+ P4 u( w. fThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
& g6 V. r. X1 RClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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