Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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% l/ t: W) T& h8 L* h6 XAbout TELUS
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& n6 ]# X, Y- I  k; cTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  



! Q) @' g; ]5 @% ^$ G! y8 NKey Responsibilities:



8 d5 g5 @: V0 F9 E; o6 }+ ?" uWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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1 I0 R8 v% V) P4 ?" P: `( d  x+ gYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

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  L9 z+ b& [$ T' n" D In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
' \% ?" O% w  F6 y: j# KHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:



You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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% G0 e! V& M6 C- r: dYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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7 c0 S, z1 G6 I+ o" gQualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
8 }. d5 e. C5 f) E0 Z4 UTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
9 j6 j, M) M$ f- `% R& \Familiarity with trouble reporting systems is an asset.
2 Y/ y! `$ |; y3 M7 l* USuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
' b# r* Y; g/ KAbility to work independently with minimal supervision.
( Y. g8 c$ G* w5 oMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
# R& S1 M" J( `An aptitude for recognizing and creating sales leads is an asset.
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! |0 k+ T# |2 Y Additional Requirements:

. t; h# ]% m& V; f- fReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
0 J! F9 L( Z+ L" J2 B  }Ability to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( n1 k% i( B1 ?: f( d  u$ J7 l- p1 [The successful candidate for our Customer Help Representative must meet all applicable testing requirements.


  Y+ W  S3 a' J: u TELUS Values in Action


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# _9 A4 |" H! i/ uTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
+ m* r8 X" q$ r% a: }We have a passion for growth
6 U, i/ l$ ^) z. ?7 b; j5 c9 A2 O! SWe believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
5 a: V1 Q: t: o) F据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了