Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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7 p( U, z0 a  x5 I( A. UKey Responsibilities:


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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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: C' G9 y9 T% ^# KYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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In this position, you will:
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4 o* v) f$ O3 g$ l7 DProvide service to TELUS customers.
$ G, O$ I6 h8 C  FIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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& v+ P, T- a. o" U In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
! l, b9 m. x' x5 J6 _; n9 c2 d8 iRequired Knowledge:
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Technical knowledge of data/IP products and services.
, C8 |/ }6 o/ c0 b7 ?/ lTechnical knowledge of voice products and services is an asset.
  u% S2 S! ~, ?; BTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
3 p- t- `' F! S0 ~# w3 ~9 f( p! QFamiliarity with trouble reporting systems is an asset.
  L$ G$ a% ?' N4 g7 Q9 |Successful experience in a customer service environment.
( b1 s# K$ r* p1 W$ y- _Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.


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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
1 z% O  U: B8 NStrong problem-solving and trouble-shooting skills.
) Y8 G. s3 @, e4 Q7 C7 t: WAbility to work independently with minimal supervision.
. _: M" h+ ^0 P3 W% s8 R7 bMust maintain a high degree of accuracy and attention to detail.
! Z7 \) n$ T& @% wAbility to effectively compile and analyze data and make sound recommendations.
2 b4 _( {7 N) }8 l5 x! I- b& CAn aptitude for recognizing and creating sales leads is an asset.
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$ d6 B' s8 w5 {2 ~. G& O) P1 u8 Z Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
& u% q3 f. d, ]4 e4 P: KMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action

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& }1 ?( Q& }0 c1 I! A- y3 M7 F  iTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

! K3 T  n0 G- M/ zWe embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
5 \1 e  L! i0 K' @We have the courage to innovate
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: h- y6 ]: D; i' v& kAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
0 g5 r) D4 [& K据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

, q9 n+ k% G: D! O现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了