Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
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% u2 ?1 x9 c: q4 ^TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:

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/ p1 j; M6 S& H- {# P/ }, F1 LWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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0 D; @) r4 w* t6 J In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
, D1 u+ x7 W/ U/ PHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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1 _+ m. ], D0 z1 x6 N, |You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.



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Qualifications  
Required Knowledge:
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1 i+ j9 I+ q, n! yTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
1 @6 l$ h- p* M& PTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
" e  p8 A2 x: H. V$ nFamiliarity with trouble reporting systems is an asset.
5 Y7 x7 @8 J! p* FSuccessful experience in a customer service environment.
6 }+ F- }' L1 b" DWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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+ S+ ^5 `4 R' U5 z, C  g0 {( `" q. TRequired Skills and Abilities:

* H, A: `! @$ X; }& oMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
3 \' k/ k/ u. X# x+ W- SMust maintain a high degree of accuracy and attention to detail.
, E$ h$ P/ f* n3 V. {: b# IAbility to effectively compile and analyze data and make sound recommendations.
: t' G! J& |7 S# i0 g+ dAn aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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2 H, J3 U# w7 bReliability and regular attendance is essential.
/ A/ j2 G* z# ?+ H( s- r5 W  [Must be able to work in a measured and monitored environment.
; c, G- j& b2 Z. w0 `. }+ Q, NAbility to work efficiently in an environment with limited ability to move about.
3 V# Q! h7 D& b. i, ZMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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7 C  ]0 w# o* `9 C( L$ V& H' }TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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2 D4 J! e3 r2 z  O4 K, E  y4 _7 N8 b( v# yWe embrace change and initiate opportunity
& f" h( h2 Z0 q) n0 U4 wWe have a passion for growth
0 {, [+ H, z3 H% _6 W) I& P8 U1 A8 dWe believe in spirited teamwork
We have the courage to innovate
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2 ]$ ?$ D! X, k0 y, DAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
' t# P! ?, W% b6 g4 j0 y" C: h4 d+ ~据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了