Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

$ c$ a% P2 ]5 M2 FAbout TELUS
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7 c. y% e$ t. n( u  P, HTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:
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! ~' W- G- C) y, sWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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- r9 [8 L% {3 a  b0 h1 e In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
0 R1 _" `6 m; \, M9 x1 IHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:


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  ^' v, d9 `/ d8 s/ v& yYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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$ P5 E* J4 T: v& z; MYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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$ u. X$ D5 ?+ z& |3 s# l4 V% KTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
/ h$ p) J6 }( sTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
& N: l' ~% A( Z; _Familiarity with trouble reporting systems is an asset.
5 q) x+ \/ [7 A; B" U' aSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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/ i- g; y8 R; \/ G) Y" ERequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
% A- g  ]! c. r: i4 ]* g: G: X& UAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
( l  L- a6 j! LAbility to effectively compile and analyze data and make sound recommendations.
( D1 ?$ p. c$ P4 F8 L2 YAn aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:
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4 D; U1 Q6 S) B0 {' _6 |# SReliability and regular attendance is essential.
& {- `+ e7 w3 W% C2 f/ ]Must be able to work in a measured and monitored environment.
1 L! o, y6 t$ {) U( A0 TAbility to work efficiently in an environment with limited ability to move about.
2 f/ {$ x# r" A2 A+ n0 d9 y& o- pMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action

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. K5 b* e% k' y; Q1 fTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
$ x/ q& n/ B& ?( `- zWe have a passion for growth
9 d6 C2 l5 c8 ?) c+ y% ]5 ZWe believe in spirited teamwork
We have the courage to innovate
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/ i9 q6 v4 r! T8 m6 kAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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$ y$ {. r  U% W$ z9 r( O现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了