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Customer Help Representative - Edmonton – ADV1474+ S) V5 G* e! W
# i+ V3 J+ T% FAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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5 ~% g6 T7 g/ [, o8 m0 YKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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0 x0 }3 ?5 W( l, m In this position, you will:
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2 P# v1 G. @7 q* D$ I% y/ u \Provide service to TELUS customers.
" ^' t- I+ N6 m2 `Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
5 n2 e( x! z1 Y2 \Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner1 Z2 N( |3 |" D" _# e5 e+ J4 x
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_2 U O$ }" q4 v In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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; v1 y4 U) S; u2 q5 p3 NYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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- \; B5 `8 z4 ~ g. E2 n6 wQualifications : T9 t# R1 g) [! V- r5 Z- J# M
Required Knowledge:
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$ q9 i- g( Q1 b" m3 G2 K3 @* CTechnical knowledge of data/IP products and services.
# [ a% U; Y* }, U- w1 `9 z0 TTechnical knowledge of voice products and services is an asset.) A/ H3 Y; K( C* D8 F, |
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
z% |4 [! B' W! f7 O% cFamiliarity with trouble reporting systems is an asset.2 V1 p' ^% |( w* `7 ]* |7 L
Successful experience in a customer service environment.
& t5 @1 `+ i, l7 ]/ o* iWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.' V$ _ a4 l: Z' F9 V1 k: {
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+ Z1 H+ g2 j ]9 {2 {+ n3 M# LRequired Skills and Abilities:- H$ a7 w$ G% c9 q, T% o& z! J+ Z9 G
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Must have exceptional interpersonal, oral, and written communication skills.
" \8 y9 k) [/ AStrong problem-solving and trouble-shooting skills." j. A1 r/ a1 a' R
Ability to work independently with minimal supervision.
) y/ h9 S# E* J+ ZMust maintain a high degree of accuracy and attention to detail.
# K! M0 d+ z% `8 V+ q: n2 wAbility to effectively compile and analyze data and make sound recommendations.
6 n3 Y( Y% |. r5 v; D- OAn aptitude for recognizing and creating sales leads is an asset." I$ a4 K& Y, ^4 q
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Additional Requirements:
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Reliability and regular attendance is essential.
A2 [) b! _7 b" AMust be able to work in a measured and monitored environment.
2 ]% n3 [/ E N7 cAbility to work efficiently in an environment with limited ability to move about.! ^! k8 a& Y7 f" Y! D1 U8 p
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).0 i7 x5 H) ?" b ^3 A3 X! d' P
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.( Z- F" R1 H% D s! e" d
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TELUS Values in Action
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; q" D% ]3 h) z8 A' XTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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3 W5 [+ ?7 J9 J: m/ mWe embrace change and initiate opportunity7 |+ H' Q0 e) s# [# G
We have a passion for growth
# v' G, u7 V. U3 `' \+ D; J4 p2 DWe believe in spirited teamwork4 X- r' O; G s7 ?, ]! y+ G5 H
We have the courage to innovate9 H) f! A7 h8 d$ j) ]
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9 u5 y1 H2 G! h- p* e; GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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