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Customer Help Representative - Edmonton – ADV1474* V( F. b0 C0 W
. ^/ S( ?- [" m% ^About TELUS3 n: g% `0 Z) m6 D/ w- L0 H
5 |0 |9 j! Z4 B" z0 M1 L+ v* z! FTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. & K+ o% |& n0 Z: }* m7 q
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1 o" Y1 Y+ F2 p" h) \2 BKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 9 I8 A& t1 P$ W8 u6 `; y
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2 v% R' z3 X- M4 f9 G In this position, you will: " Y& R! k4 y3 A- }
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Provide service to TELUS customers.
8 y$ B, z' l' f5 C$ k8 iIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
# K4 Q: k+ F0 V# ~& B+ o0 NHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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% D& I% I `. Y/ o6 @7 s. e In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.6 z. X6 w4 y* \8 v+ i3 T) _
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Qualifications
/ F2 O+ w5 Z( r- N3 HRequired Knowledge:
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Technical knowledge of data/IP products and services.4 J; @7 W% s, b9 }$ e
Technical knowledge of voice products and services is an asset.
) U# M& F7 [: ]) n2 j: LTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.9 F' q; n, B9 m' T* j
Familiarity with trouble reporting systems is an asset.% T( X5 W/ i1 O( t
Successful experience in a customer service environment.; e3 ~, @9 x: O- ]5 i+ N: i! B
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:+ v+ n. c8 b- X' e
0 Z0 x- [0 b d0 N9 vMust have exceptional interpersonal, oral, and written communication skills.! r- @: E+ }1 V2 K$ Z
Strong problem-solving and trouble-shooting skills.! R1 |9 M! t# k$ T1 J- F6 G# y" h
Ability to work independently with minimal supervision./ ^. g, W! E' C8 u
Must maintain a high degree of accuracy and attention to detail.3 E6 r$ q f7 S3 O. i0 [4 A" |- J
Ability to effectively compile and analyze data and make sound recommendations.0 u. H+ d5 t+ u. v* d4 o) v& A8 {& Y
An aptitude for recognizing and creating sales leads is an asset.8 m2 Q1 I; V! F' l- P
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( l; Q1 g) U8 Q: z, i: h; @ Additional Requirements:
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9 \+ L( z" w! f# n. J% WReliability and regular attendance is essential.8 V' }; b# K; m m
Must be able to work in a measured and monitored environment.3 [, c/ u& B4 ^4 I
Ability to work efficiently in an environment with limited ability to move about.
& Y! y" X8 q+ }6 ?7 J) tMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
: v! O# T+ R! T* Q; sThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.) @! {) G( d/ L+ I
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TELUS Values in Action( X# g( H% |1 A' s5 t
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; _1 D( m0 C" e r3 JTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;; V) O- r% Z9 i& Y+ Q# u$ B
- [9 b; j& t$ a- p0 O: VWe embrace change and initiate opportunity
0 o7 D( H, b2 O" A6 D# N c: TWe have a passion for growth
1 k6 R8 B5 b8 y" yWe believe in spirited teamwork
6 I+ I* w+ x0 M2 i9 oWe have the courage to innovate9 z4 x5 M, E; K( o
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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