ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

6 T) D; a9 h0 ?% Z8 D% Q  _- dPosition Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
0 f, f: V* g! R& V3 K) DClosing Date: October 5, 2010
2 [+ @* ], E' n% A
Job Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
& J4 |" Z/ n6 r4 J% Q3 P-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
/ q: e" i. Z) h' h-Reports to the program manager and provides clerical support to all members of the ISP team
6 s) g7 f! b2 m, x9 R-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception

Qualifications:
-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
3 K$ C7 i* @" ]0 i: u-Requires police security check at the expense of employee and child welfare check
$ A+ u% Y) U8 g, T- {" a; w
Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
! v; T& j3 `# n4 C: [Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.