Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
& i* P- d' n! m6 X! T•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
/ k% K0 }/ b  [3 Q0 Y9 k+ `•        Answer multi line telephone system

1 m. [& X; e% o4 ]Administration:
: Z# U" g2 g( w% B•        Schedule client appointments and counsellor workloads
9 h6 j0 V2 A) n3 `( k( p  W•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
1 Z& }* i' r4 @8 z( A•        Update and maintain databases
6 X# g, r% a) ?# t& {•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
* K1 e/ H1 i8 F6 e! a•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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* ?) M& k" d' u( q% P9 @Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
6 }! c/ ]9 D7 [4 k3 W•        Proven experience and proficiency in Microsoft Office including ACCESS
- c& ^  |) J) L% _) q8 s•        Excellent verbal and written communication skills
# X' H5 R+ L% [8 V3 V( o•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
: Y5 }' u2 K/ [8 h5 q, j•        Strong organizational skills and abilities
" Q0 g. D9 R" \6 r4 U3 Z& _•        Knowledge of HOMES database an asset
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How to apply:
+ H& f8 c% V7 ~6 tPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010