Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

# L/ M" P1 G, X4 Z& l  IThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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4 Y4 P" s& ]$ m; [) j6 U* @- ~Job Responsibilities:

Reception:
. n) l# U2 H) q( H, ?•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
" r8 d2 N  n6 ~1 a1 n5 }•        Answer multi line telephone system
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6 ~' _* k6 P2 Q0 Z/ u  gAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
6 \$ E8 \4 s0 f' x6 o•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
6 ]; P( U" G3 E7 J9 S; G/ T•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

) A$ ]$ U2 P. s6 _: u8 ~Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
, h7 T2 ]! i* y6 f/ t: T# o) R: e# p•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
! W6 a9 {  x1 g* G  D•        Detail orientated and ensure accuracy in work
  m/ b  D5 \+ @/ j2 o9 `•        Able to interact positively with a diverse population
•        Strong customer service skills
3 |# Z3 u( z3 k. _0 R: \6 ~" L•        Strong organizational skills and abilities
7 K9 ]! l. M$ T5 k3 |•        Knowledge of HOMES database an asset

How to apply:
# |5 |) f/ N' @1 f, B' m* [3 NPlease submit all resumes to the Recruitment Coordinator:
0 u& a" c. p7 x, r1 _9 lEmail: recruitment@ywcaofedmonton.org
6 t  c( N3 a* uFax: 780-425-7467
Application deadline: October 22, 2010