Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
6 P9 L( Y" s" A$ D! m
Job Responsibilities:

2 O6 e* W$ [2 W- jReception:
! |" \) L) s. f: }•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

7 A! U; }, i9 Z' BAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
/ T; X( `- [+ ]# ~2 m•        Update and maintain databases
4 I0 ]2 X# E) }- I; k/ w5 H•        Generate monthly reports and statistics
/ j4 O) |* ^& x1 w) u0 }( O•        Organize and directly support group materials and documentation
, h# I0 u# W9 [8 i5 O* ~3 {; |* H3 h, W! T•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
8 j# ?( Z- q- o- s) n" j•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
: G7 L. [) O* \' b- y' j) `
Qualifications:

% p- n0 Z7 Q+ ^- N$ C6 ]•        Minimum two years experience in areas related to office reception and office procedure
; s0 i) Q7 c5 S5 G$ M' q•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
) u6 I  x. w2 s4 z9 S  k•        Knowledge of HOMES database an asset

How to apply:
5 e% k9 ?! W3 `6 w: bPlease submit all resumes to the Recruitment Coordinator:
. Y6 K, G: J  r1 Y/ vEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
: L! v( E2 U# z7 r' @Application deadline: October 22, 2010