Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
  n! i/ g% v( s7 L$ D6 _
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

8 b5 t; Q/ C: d5 L6 D4 WJob Responsibilities:
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* O; h( D/ z3 eReception:
+ R; a) }: @4 S" L•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
; B$ m  m% u/ X8 o2 Z/ r•        Answer multi line telephone system

! v8 v, A: i# y' N7 [: \5 wAdministration:
•        Schedule client appointments and counsellor workloads
% q0 P  x% d9 ?9 S+ @•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
6 R. [1 z, {/ Y8 T" S! N' B•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
6 q  k) y% V* `5 Q/ B; {•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
& f3 f( I! @$ C1 e•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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- u/ ]& z9 Q! v6 ^" @: R+ Y+ T•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
. ^! S- h# V4 W1 I; F: P6 t" G$ \5 v•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 z' ~9 l( ?* [•        Strong customer service skills
•        Strong organizational skills and abilities
- J7 X) b9 p9 A2 w7 q•        Knowledge of HOMES database an asset

7 l: ^8 i3 f& YHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
/ B: L0 U( i3 L6 H# BFax: 780-425-7467
! h; ^( U' j3 ?) r# S/ aApplication deadline: October 22, 2010