Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

  T" Y, p- W4 l' Y% v0 mThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

+ W3 v9 m2 o; i& ^1 s1 PJob Responsibilities:
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% B* r: h2 `, ~Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
6 R% @7 l! ]2 `: b$ a•        Schedule client appointments and counsellor workloads
: q$ t1 |, p5 Q* {# j•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
5 Z* @9 f4 n7 x+ n6 k- T) `•        Update and maintain databases
•        Generate monthly reports and statistics
' [7 I0 F, C: R- w- [% b•        Organize and directly support group materials and documentation
- b2 b3 F* q7 M2 }1 i5 t•        Process payments and complete weekly deposits
8 c) c$ M0 e/ ^! j* n•        Write and revise business correspondence and forms
! ]6 i# x/ z7 q' z3 j1 ?$ ]•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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! _5 s, l( y! f' SQualifications:
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( A/ G4 d& ~0 {& W2 ^3 n) W•        Minimum two years experience in areas related to office reception and office procedure
" P  C, x: L) [+ V•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
4 ~7 J# t& |& u/ {: K•        Strong customer service skills
•        Strong organizational skills and abilities
0 J/ K" x' m! k6 Q1 D! Z•        Knowledge of HOMES database an asset
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How to apply:
7 {3 e, R" z0 ]+ Z; z. VPlease submit all resumes to the Recruitment Coordinator:
4 C- ?; h# \% Q5 x' c7 {$ B; y6 A0 HEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010