Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
' |$ V  ~3 h- [6 f9 m0 Q/ v4 O& x2 U
9 B7 E' z* f& wThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

1 P0 e* p- B: n& n% ZReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

2 F; L% a% [' L$ b  X# l) jAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
0 M% M) n' {7 M2 |2 B# N/ N•        Generate monthly reports and statistics
0 X) y& n/ e8 n( ~3 N•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
& \$ N7 [8 T7 g. g•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
: k  C; H7 I+ Q* f4 j: A7 x: F•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
! r2 q( `" L7 w7 f6 ~7 V% E
+ H$ }  t7 j9 p) r; P•        Minimum two years experience in areas related to office reception and office procedure
; P: O/ Y( g# e: ^+ g•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
) p! r; B! @+ h: t; ]•        Able to interact positively with a diverse population
/ h4 M) U9 w' h; [# W; o•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

  B. v! N5 E+ z/ i( }- hHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
/ o8 m  S# {! t& R  K% YFax: 780-425-7467
, }% M! [1 [0 w* E" zApplication deadline: October 22, 2010