Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
. f. z* ?, `' L5 l. c( jRole/Function:
2 z6 V* m' e2 [* y9 {The Customer Service Representative is responsible for responding to client inquiries both in
9 ^+ [! S. W* |7 h0 ~$ r/ Cperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
2 I$ u, Z& e* e5 B/ `client demands are key components of this position.
0 U$ k1 D$ j6 p5 wResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
0 o9 h# E. w. d8 b3 F' r, }3 F· Collect payments for cash account orders;
+ b: I8 j& U0 Z8 a$ O· Investigate and troubleshoot customer service issues;
% o- O. s4 _! ^7 G5 ^" ?/ S8 Z· Process special materials orders in accordance with standard procedures;
% j$ s1 ]; C% ?9 b. K; R+ r· Maintain customer data and update changes to existing accounts in the corporate
1 O3 F( C6 }4 L% h- w$ T+ {database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
8 c4 j6 M! C( A7 m# [" {$ H) t· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
2 X. S: n" |2 _, R: l2 n· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
- k- ^, w. F  u- C· 3-5 years experience in a similar role;
. r2 l0 V4 E7 R+ x& f; C· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
  ^+ K. I2 s' D; ~' A$ M4 {* g· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
7 p. e# M; n. s6 S$ {· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
. Y. f) ?" ~) a- J/ N4 KTO APPLY:
Kaycan Ltd.
c/o Human Resources
! V2 d5 d; x1 R5 B# jFax: 514-694-2674
0 s( c1 T  b# ]% W9 T* [' z6 OEmail; careers@kaycan.com
9 \# Q4 v+ F' ?4 l8 Z- vWeb: www.kaycan.com.