Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
" `" b1 q  C. Wrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
# q3 N; l9 u. sclient demands are key components of this position.
Responsibilities:
+ A' _8 m; |$ w) o· Respond to customer inquiries through inbound calls and busy walk-in traffic;
" s9 t; i3 C) `7 s1 i  T· Verify pricing and availability of product;
2 a. h+ l1 X/ Q/ n1 i, h/ t! B· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
: ?# O: s# @9 p) _' T; J3 u: \· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
8 X- s# X# |3 V' N( Xdatabase;
2 v8 @) m% `* u: X· Address client inquiries regarding status of orders, payment, refunds, etc;
0 d7 ^2 L. W* J· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
/ F: Y& {4 k: Q/ I. o% V2 X2 u· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
. U* [  E3 L$ L· Strong problem identification and resolution skills;
: ^; {8 k- e/ n1 O3 t· Computer literate; knowledge of Oracle 12i database (an asset);
3 A& L5 E1 k4 D8 y· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
6 B# N$ }3 e  F· Excellent training programs;
· Opportunity for advancement;
9 F5 q, R. T, a& {/ }2 y" a1 g· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
8 R& C0 V$ U, |+ U3 {9 U) FTO APPLY:
6 I0 p( ^* e. f$ Y4 B2 Q# }Kaycan Ltd.
+ |9 F' W* z8 _8 P; A  \c/o Human Resources
1 I/ g: C6 Q& n' p/ Z  ~* ]Fax: 514-694-2674
' y- N' ^; h& r0 {) PEmail; careers@kaycan.com
( e+ K# k. b2 S7 |# F1 ^, Z  wWeb: www.kaycan.com.