Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
# Y' B% V; t9 {9 V1 X( a& T6 k8 Qimmediate career opportunity for the following position at its Edmonton branch.
& Q; W" A3 r2 H& ]  v" k' dRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
1 O# Q/ d2 ~; c" V; Fperson and over the telephone while supporting the sales team by building and maintaining
% K/ d4 t9 L3 [5 h7 _0 ^relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
, J1 ]" {3 r, ^$ L: S- y· Supply and inform clients of pricing, credit terms as well as entering orders in system;
* Q  Q( m9 j$ U· Prepare and process invoices in accordance with standard procedure;
5 F9 P( C$ U- c4 S9 v· Collect payments for cash account orders;
) Y' Q/ j) d+ ]· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
: O! C; E4 Z7 t, g/ A4 [· Maintain customer data and update changes to existing accounts in the corporate
database;
9 _8 s3 T% s; ]8 s$ L6 n2 W- V· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
7 C# v$ }3 n. @0 X; t* K· Actively participate in semi-annual physical inventory count;
5 C" a6 A, G( d3 XQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
; K6 c7 J# w' I; `0 ?" llasting relationships with customers;
7 A6 F1 x7 n! ~1 ~· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
/ l' q/ @6 W' S· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
5 U8 E( V' Y0 b1 g· Excellent organizational skills;
- g' ~5 O- w% g2 j, v4 `· Enjoys working in a fast-paced environment;
/ z2 L4 J9 _! v( Y/ d  R7 _/ gWe offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
8 E0 d! ?9 r5 f! c/ F· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
) k0 F9 W* a* X5 R9 g· Stimulating work environment.
TO APPLY:
. V6 c! D- J+ X& OKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.