Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
( p! J  k# u/ m* {/ I6 xRole/Function:
' C* X! J, j7 ~; F$ pThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
2 |- B- w. n: k" n( U6 u* Orelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
3 m! D8 c0 j* M  {· Respond to customer inquiries through inbound calls and busy walk-in traffic;
7 ^* Z, ~* J; V. k0 K2 m· Verify pricing and availability of product;
; f( z8 s7 s: @* k· Supply and inform clients of pricing, credit terms as well as entering orders in system;
0 F0 M- ]* r8 M5 f· Prepare and process invoices in accordance with standard procedure;
5 v8 ]* I/ t3 b. d1 M4 ]7 r# C, ]· Collect payments for cash account orders;
% N1 F/ p) @" \· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
3 }% k- j, U7 W· Maintain customer data and update changes to existing accounts in the corporate
. J+ }. w/ e& W5 v1 J0 P5 h5 u  ^+ Ldatabase;
; c" r0 _8 i, {1 o: X) B% n· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
5 o" W4 F9 f, i1 M, i4 x5 Z· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
8 P4 s4 \# ]( s: H+ U· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
& @# \6 E, k+ [2 x' }· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
. @3 w# Y6 ~8 y: T2 b· Enjoys working in a fast-paced environment;
We offer:
5 z( H6 V$ F) Q6 _" U· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
) ^5 |# O  m$ g- q0 W- @4 r, V· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
: q6 @* F) o! H+ |& t2 Y9 hTO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
  ]4 P4 X- m/ I2 L8 x' ?Email; careers@kaycan.com
7 q& q9 M# y- X) a, O3 p* NWeb: www.kaycan.com.