Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
1 Q# a0 b% J0 \/ s$ A4 rRole/Function:
/ d! v% L1 |; c5 ^The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
) }9 L) _/ `! Q( e+ H6 ]  P5 Yrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
: `+ U$ I) t4 p; g1 Oclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
( e& q% r3 @1 P7 w· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
# q3 I7 ]5 L3 ^9 I8 ?· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
6 `5 x) o- C- I7 c· Process special materials orders in accordance with standard procedures;
" u, ]( ]' f1 |· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
, ]1 g/ Z' F, p8 i/ W· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
2 K" V" U: p( }: V· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
8 }+ V" s$ M/ m· 3-5 years experience in a similar role;
* H1 b! k5 D2 E- A0 s5 A. o· Exceptional verbal and written communication skills;
: ^  X: m0 |5 K+ Y0 O3 a  D: p& }· Strong problem identification and resolution skills;
8 c) V$ g1 ?: }+ o) _· Computer literate; knowledge of Oracle 12i database (an asset);
9 _' ?, s, l" P) c( b/ |· Excellent organizational skills;
# G2 K& o: Z2 w& x: N/ j· Enjoys working in a fast-paced environment;
, h8 p8 T3 U( e* mWe offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
% Y. S  z3 F/ Q- J: g0 ?TO APPLY:
Kaycan Ltd.
c/o Human Resources
6 q- E3 [) t0 WFax: 514-694-2674
( ]  A/ E9 B! c0 o  }- WEmail; careers@kaycan.com
Web: www.kaycan.com.