Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
- e. U; d: N, J2 ], q2 _- DHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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! D7 q+ b/ o& R# x; l! MKey Responsibilities:
! C8 t8 l# I% Q4 y6 R* v) Y/ H9 u•        Answer incoming calls and route calls to appropriate person
: z, j! X; L7 ~- [, U•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
+ S1 O5 }0 o4 b; F•        Oversee the front counter when other front counter staff are on holiday or in trainings
% \* d* b8 V- k•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; t7 N! Y* o! T3 w2 p; q5 b•        Maintain and update the information boards with upcoming events
" [/ b/ x6 I2 U•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 z, g; h3 N* C& T: j•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
) \9 p! z; k1 M& r•        Perform general office duties as assigned
* s6 x' s) t' L3 h0 d4 v•        Report to ISP Program Manager

3 }) K. A3 n; [: oKnowledge, Skills and Abilities Required:
+ X% N/ N9 t6 N) I•        Excellent communication (verbal and listening) on phone and in person
" J4 W$ X  {9 A5 K3 D* v•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
1 _: a3 `4 M- e7 a* w0 g4 Y•        Ability to address multi-task and set priority appropriately
, Z3 z, Z' J$ [* @# w•        Sensitive to the needs of immigrants with multicultural backgrounds
, J: c! E5 {' V" I/ E: b% z•        Ability to work effectively in a fast paced office environment
* Q; y( J7 S- h6 u! f0 v6 G7 u•        Knowledge of immigrant services
Qualifications:
% X) ^3 A  Q+ g5 O6 Y6 x: e" ^4 ~•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
6 s& n( ?1 y0 }5 ]. Z; C•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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" I' r9 r, J) @" {- oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
( d5 x" }9 w1 ]6 V' v谢谢大家。