Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ k4 d: M. T6 D3 J* zJob Description
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Position Title:  Receptionist/Immigrant Services Worker
% Y6 @/ C) W* p$ bHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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% U; G7 F* }2 _  H  w8 PKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
% W! m/ o' l0 Z+ z4 H•        Welcome clients and direct them appropriately
% I# I- v) A0 L•        Order and maintain office supplies for the front counter
# h$ k/ B3 M0 y& D. e•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
, Y! g! {4 H  ~1 e•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
! _5 ^+ Z. h& y# P! ~& W; I2 {; B•        Attend meeting and training to stay current on immigrant settlement matters
6 l& N' Y5 K$ i; j+ N•        Maintain front counter service files
$ S$ ]3 ~9 ]4 J, p. W8 f1 ^# L•        Perform general office duties as assigned
% w( [4 O% C# m& M•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
- n% v4 j# V8 {' l# B•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
9 ^  \( e- G* m•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
% G5 K) Y2 S/ d5 V# `•        Ability to address multi-task and set priority appropriately
! x0 Z7 B2 g+ D$ J0 p•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
* a& ?! x! k" Z( Y, _: c•        Knowledge of immigrant services
  `% l0 H4 N+ M; qQualifications:
8 z5 F" O& q3 X5 S9 q/ m•        2-4 years of office and clerical experience
# D, x9 d$ p3 `5 ^! N* S; S7 W' F•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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6 l, Y# m/ h! `% h7 ]Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。