Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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  l  |; \6 Y& P# }  i+ \, RJob Description
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7 q: t& z5 E8 I8 IPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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* m+ G( u& @2 N( FPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
" o& }+ h, E6 B0 f$ I: c•        Take and deliver messages to the staff of ASSIST
; T" p0 @  K5 [" k! g•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
$ n/ |- L4 {- ?5 N•        Oversee the front counter when other front counter staff are on holiday or in trainings
" x3 ]$ E' \3 e" X- x# ~0 k•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ ~$ a1 t2 m3 U' X( l4 ]•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
* L. i7 n- @0 r/ M: G8 R' @•        Maintain front counter service files
: ]: W0 I1 @) j1 u: Y! W1 D8 d) ^•        Perform general office duties as assigned
  k# R8 w1 Y$ Q! {•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& g5 i3 k$ j7 Q! G7 s0 ~. ?•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
. `1 S) e- \0 n$ G/ J% N/ a•        Sensitive to the needs of immigrants with multicultural backgrounds
8 I* _( m$ R- o. Q( @•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
7 z# }$ Q+ |  z4 x5 {& y# n•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。