Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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- G5 j" b; B8 ~' Q) A8 TPosition Title:  Receptionist/Immigrant Services Worker
" u  |, ]5 k' \" ?1 AHours of Work: Part-time (10 hours per week)
4 m) A$ i9 i: C, L
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) i$ [+ h4 r- T1 E3 K. j0 A" a•        Take and deliver messages to the staff of ASSIST
! l8 B& x- j0 M% Q: N•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
2 D; e9 y& a2 L: _7 O•        Oversee the front counter when other front counter staff are on holiday or in trainings
' b+ F* p1 K2 F8 P•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
4 P1 U  e' `1 k8 ~% }5 f# q•        Maintain and update the information boards with upcoming events
2 B% }" G' S; C8 N9 h5 [* c3 d•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 c2 O, h1 [5 j" J•        Keep the reception area tidy and clean
* A' a9 e8 |8 V6 H4 X•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
) N  j, j0 P% ]% O' z•        Perform general office duties as assigned
•        Report to ISP Program Manager

; C- C+ g* W  r% c; q8 y2 e' Q& sKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
& B% x2 V. [7 `; Z•        Fluent in Mandarin and Cantonese as an asset
3 `" t: L2 r8 b: j8 `8 ^2 |•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
6 b4 t- v$ `/ {  \, m" I$ U•        Microsoft Office operation skills- Excel, Word, Outlook
2 j& q! Z; O5 U& P) }7 A* f•        Ability to address multi-task and set priority appropriately
& j: e4 @; O7 e# }1 j$ T•        Sensitive to the needs of immigrants with multicultural backgrounds
, S) E' \9 ~, L$ c) d1 D•        Ability to work effectively in a fast paced office environment
% C8 V9 D5 b# B6 z' C7 E•        Knowledge of immigrant services
Qualifications:
$ U/ f0 i4 }) C•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
! D/ w2 b  M3 E6 H  y•        Demonstrate workplace maturity and professionalism
: U# q: z" E  ~3 K1 u* }8 `; G•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
9 J6 v( z# h! @+ f$ {5 |- o: @Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。