Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

; W' ~7 Z& h) s- o7 ~" PJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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+ t% I/ e$ y( |Key Responsibilities:
, f( c3 n- k* G$ P  w: D1 b•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( Y3 e* X6 [5 P* B2 L•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% R  v, R. U/ M8 ?" q# W& o- k•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
) D- t2 C; u0 N1 P! x6 _: N( f* k6 N•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
! m2 q% b& i& P  Z•        Report to ISP Program Manager
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/ o1 H. f& p' W+ W* c/ |* E4 AKnowledge, Skills and Abilities Required:
- V# F8 a% \* P! n3 o7 a•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 _4 `) _4 M$ I2 O* G* I, m9 C( Y•        Ability to work with newcomers and general clients
+ u/ `" U. J4 n% G•        Microsoft Office operation skills- Excel, Word, Outlook
  V% B" g6 E7 _; s3 v# n•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
) ]: ]$ d( L1 e- H•        2-4 years of office and clerical experience
1 S$ R/ g3 b/ e* z6 U# Q•        Receptionist or customer service experience in a fast paced environment
0 K/ u# V$ D) r•        Demonstrate workplace maturity and professionalism
, q  f+ O7 X7 ^9 Q•        Ability to work well under minimal supervision
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$ f* S& R! H  T8 g5 NPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
5 D3 O9 i, N) y/ S) LNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
" B5 B% V# Z" }0 S$ d0 ^谢谢大家。