Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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% L# }3 v3 O$ }' SJob Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

% Y* j6 P, a9 T0 ^, X8 hKey Responsibilities:
, h" k& u  T  U4 _0 K•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
6 h2 D8 _; ~4 J- F8 X+ P2 a•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
! U$ z/ S5 D  C) \! Y2 ^# A$ X•        Oversee the front counter when other front counter staff are on holiday or in trainings
4 d9 i+ {+ f) c5 ^7 G: z3 e% p+ N% f•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
1 X8 z8 [; n$ A  w5 c+ a•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
1 W# e" G9 ]4 S5 G# u•        Attend meeting and training to stay current on immigrant settlement matters
" y  @9 [; t0 U( {•        Maintain front counter service files
•        Perform general office duties as assigned
3 j* b- Z9 o7 d0 S: t; i•        Report to ISP Program Manager
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4 m1 u- O" a+ l2 e  _; I" k3 u, PKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
; {0 U+ j7 N, \! D4 R) S* o& {•        Ability to work with newcomers and general clients
1 C2 d2 M: b5 v8 N$ g$ n•        Microsoft Office operation skills- Excel, Word, Outlook
. ~2 W  h7 l3 P% U•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
, h& M/ u# m0 B1 |! F9 s* X# F8 V•        Ability to work effectively in a fast paced office environment
9 ^* @& U8 s! m# {* A•        Knowledge of immigrant services
Qualifications:
+ H/ ?5 p9 ?; q6 ~+ b( p' @/ g7 Q•        2-4 years of office and clerical experience
. t" T& {  u- w+ k( K•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
/ u1 O  j9 G2 w4 F•        Ability to work well under minimal supervision


( b; z& o6 i, M$ ^/ a, h3 [Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
4 H; V5 h" \3 |% V- y1 U  V谢谢大家。