Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

$ s& b; G$ T9 M+ ]Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
1 ~( p; Q0 e$ \
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

; A- o; P2 p' t/ Z+ jKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ U% y1 P* l' s- [•        Take and deliver messages to the staff of ASSIST
4 K! p" ?+ M# L! L•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
# k6 B7 R# r* E( w# v- h) ~6 R•        Oversee the front counter when other front counter staff are on holiday or in trainings
2 s3 B; e% D1 Y+ ]% R•        Perform general clerical functions such as photocopying and faxing documents
9 E- x* ?2 s# p3 c9 \1 F: {•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
8 f# z5 a3 ]4 w  U6 Y7 W) |•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 n& |/ e( J8 P, H0 [•        Attend meeting and training to stay current on immigrant settlement matters
, G* U( c  w! p1 U' ~•        Maintain front counter service files
•        Perform general office duties as assigned
& Q- i, c/ s+ F; [•        Report to ISP Program Manager
0 {% L" S: {' R" s( {
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
# n- l( B2 S- h$ `/ I2 P•        Fluent in Mandarin and Cantonese as an asset
" Z3 t* y6 e4 h/ W•        Good English writing and oral communication skills
6 R* |: I) m( o5 R% s•        Ability to work with newcomers and general clients
0 B- R, q6 X7 W/ y) z% w- x; J•        Microsoft Office operation skills- Excel, Word, Outlook
# O: @+ r, k5 [9 j1 B•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
! ?. I% ]( z+ Y+ B( h/ k•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
% J& W4 B# q% u0 x" @6 bQualifications:
) i8 n% j( n  q8 V1 L( C•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。