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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ) o: m6 z# e, r/ u- i, N/ A9 n2 @
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! c% [; { F+ K4 i' J3 w& [Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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6 V7 w' t" }4 u6 ~Scope and Purpose of Job
! S6 y/ w& W; O+ ?3 ^Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.3 B7 m$ h, a& D/ g q6 \6 U/ e
Major Responsibilities and Accountabilities0 u% d( G ^0 D0 O q, }( P
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
7 |: q0 s7 e9 R0 O# T* Q• Answering all technical questions concerning mechanical functions and software operations.( Q3 o# N/ Z( L1 L; E$ E
• Assist with troubleshooting ideas on technical and software problems& V4 j3 v7 ]# `2 B8 }. F
o Test all new patch versions of software prior to release0 y- D' D! _* ]( F! ]- d! \% n
• Assist where needed in application questions.
0 y) {! G& |3 z6 [% N) W0 V• Check all technical documentation for correctness prior to field distribution.
7 P y" \4 r go New parts and replacement parts and installation procedures
; q s5 I4 Y+ B, V; F& |4 mo Translation to Chinese and other languages if needed9 x7 k( g2 g: B6 y; S: U
• Track and report all warranty failures2 t! d* U) w U1 [
o Make monthly report to Product Manager and 3rd party supplier.
' y5 Q8 Y: Z9 W0 H0 X- r. a( ^o Recommend remedy to improve product quality and design.
% I' W& Y+ D3 _ H4 ]5 G a, y• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.- |: Q0 H2 O" p, e6 ~4 `3 |
o Run field Beta test sites and any new idea testing and make reports
$ n+ P8 B( m8 k3 p: a: R/ ]4 mo Assist in information gather for any new product idea.
4 x' W3 c3 m# }" y2 _1 V. i5 jo Assist in writing and new product specification
, W% B* m* m. uo Point of expert contact for implementation of features/functions.$ `, a# u; e3 R+ g
o Act as technical applications expert on development team.
4 [: D8 K; g i• Assist in Sales support & training.
# c9 V$ y, n- H( ^1 {, E- d• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.3 c# Z9 h8 v+ J) ~7 |1 b
o In rare cases where no other solution exist to travel to customer site to solve technical issues.' O' U/ R. h0 ?6 E8 B0 T7 a' i: b# \
Human Resources and Organization) H# U8 I* o! X# U
• As a member of the DC team, maintain a team spirit at all times.0 X3 C, a8 H1 `
• Let customer satisfaction be an influence in every decision you make.( a* `' Q1 N" Q+ a$ e4 D
• Communicate information efficiently and promptly to your Team and other management. ^" Z# o/ P( v( o$ b0 N; Y( U/ b" @
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3 c, c! c' ?# m; S0 r& y9 XAuthority Limits4 n' G9 U9 R+ t7 X
# x) n- E ], X2 T/ pQUALIFICATIONS; r/ T- Q; y3 C; Q
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Educational / Professional Background Technical School Graduate & b3 a7 J1 J! @3 i
Professional Experience (Years and Field of Activity)
/ s+ {; Q) N1 C1 A! u5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers4 n2 l5 {. `7 b! r7 L3 z
List of Skills/Qualifications
) `$ A2 N1 V6 ?: C' V! j• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.$ N( e V" D6 h# P1 Q% N, y0 u
• Background knowledge of dispensers and software ; q% v" I" e8 R0 I- c2 L
• Proficient in software use and writing.
3 @" E+ ~1 X+ p2 ^• Excellent communicator both verbally and in written reports.
8 y& |( T. ?& w G. [% o% ~( _• Ability to travel worldwide.
8 W+ Q# r( [3 Z/ _• Speak Chinese & English very clearly.
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2 k* p2 O1 S8 s! _. a; MLanguage Skills Read/Write English & Chinese
! ?8 d' ~7 e8 o5 x9 B. G* d9 H6 PPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
2 q) n# O# O7 `$ cOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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